{"id":52910,"date":"2023-12-20T05:34:37","date_gmt":"2023-12-19T22:34:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/gia-tang-trai-nghiem-khach-hang-nho-live-chat.html"},"modified":"2023-12-20T05:34:37","modified_gmt":"2023-12-19T22:34:37","slug":"gia-tang-trai-nghiem-khach-hang-nho-live-chat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/gia-tang-trai-nghiem-khach-hang-nho-live-chat.html","title":{"rendered":"Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1edd Live chat!"},"content":{"rendered":"
Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, Live chat – ph\u1ea7n m\u1ec1m chat tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean c\u00e1c website b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u00e3 kh\u00f4ng c\u00f2n xa l\u1ea1 v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u0169ng nh\u01b0 v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ec3 c\u00f3 th\u1ec3 gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n \u0111em \u0111\u1ebfn cho h\u1ecd h\u01a1n c\u1ea3 nh\u1eefng g\u00ec h\u1ecd k\u1ef3 v\u1ecdng. Khi kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd quay l\u1ea1i v\u1edbi doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 m\u1ed9t m\u00e0 c\u00f2n r\u1ea5t nhi\u1ec1u l\u1ea7n.\u00a0<\/em><\/p>\n

Masterskills Live chat gi\u00fap doanh nghi\u1ec7p mang l\u1ea1i cho t\u1ea5t c\u1ea3 kh\u00e1ch truy c\u1eadp website nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c c\u00f9ng \u1ea5n t\u01b0\u1ee3ng t\u1ed1t ngay t\u1eeb l\u1ea7n t\u01b0\u01a1ng t\u00e1c \u0111\u1ea7u ti\u00ean.\u00a0<\/em><\/p>\n

1. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c<\/strong><\/p>\n

Khi kh\u00e1ch h\u00e0ng \u0111ang t\u00ecm ki\u1ebfm s\u1ef1 gi\u00fap \u0111\u1ee1, h\u1ecd lu\u00f4n c\u1ea7n nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 \u01b0u \u0111i\u1ec3m m\u00e0 Live chat c\u00f3 th\u1ec3 mang l\u1ea1i cho doanh nghi\u1ec7p.<\/p>\n

B\u1ea5t k\u1ef3 s\u1ef1 ch\u1eadm tr\u1ec5 n\u00e0o trong vi\u1ec7c ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd khi\u1ebfn doanh nghi\u1ec7p g\u1eb7p r\u1ee7i ro \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n

V\u1edbi Masterskills Live chat, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. H\u01a1n th\u1ebf, m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 c\u00f9ng m\u1ed9t l\u00fac t\u1edbi kho\u1ea3ng s\u00e1u kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd.<\/p>\n

2. T\u00edch h\u1ee3p Live chat v\u1edbi CRM<\/strong><\/p>\n

Masterskills cho ph\u00e9p b\u1ea1n t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m CRM qua API. Ngay khi agent b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n, c\u00e1c d\u1eef li\u1ec7u c\u00f3 \u0111\u01b0\u1ee3c v\u1ec1 kh\u00e1ch truy c\u1eadp s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0o h\u1ec7 th\u1ed1ng CRM: t\u1eeb t\u00ean, \u0111\u1ecba ch\u1ec9 email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, t\u00e0i kho\u1ea3n m\u1ea1ng x\u00e3 h\u1ed9i, th\u1eddi gian tr\u00f2 chuy\u1ec7n, \u0111\u1ecba ch\u1ec9 IP v\u00e0 l\u1ecbch s\u1eed chat,\u2026<\/p>\n

\"live<\/p>\n

T\u00edch h\u1ee3p Masterskills live chat v\u00e0 CRM<\/p>\n<\/div>\n

Khi t\u00edch h\u1ee3p Masterskills v\u1edbi CRM, l\u1ecbch s\u1eed chat (chat transcripts) tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n trong h\u1ed3 s\u01a1 CRM. C\u00e1c agent ch\u1ec9 c\u1ea7n tra c\u1ee9u trong CRM \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng n\u00e0y \u0111\u00e3 t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o, \u0111\u00e3 mua h\u00e0ng hay ch\u01b0a, vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh h\u00e0ng c\u00f3 li\u00ean quan hay ch\u1ecbu t\u00e1c \u0111\u1ed9ng t\u1eeb nh\u1eefng trao \u0111\u1ed5i tr\u00ean Live chat hay kh\u00f4ng. Khi t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd, s\u1eafp x\u1ebfp khoa h\u1ecdc t\u1ea1i m\u1ed9t n\u01a1i, c\u00e1c agent s\u1ebd d\u1ec5 d\u00e0ng t\u1ed1i \u01b0u th\u1eddi gian v\u00e0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c ch\u1eafc ch\u1eafn s\u1ebd t\u0103ng t\u1ed1i \u0111a.<\/p>\n

B\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p Masterskills v\u1edbi CRM, b\u1ea1n c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 b\u1ea1n c\u1ea7n: d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp qua c\u00e1c cu\u1ed9c chat, bao g\u1ed3m c\u1ea3 th\u00f4ng tin m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 thi\u1ebft k\u1ebf c\u00e1ch ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng,\u2026 \u0110\u1ed3ng th\u1eddi b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn d\u1ecbch c\u00e1 nh\u00e2n.<\/p>\n

3. S\u1eed d\u1ee5ng th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi<\/strong><\/p>\n

Th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 nh\u1eefng m\u1eabu c\u00e2u \u0111\u01b0\u1ee3c \u0111\u1eb7t s\u1eb5n \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p c\u1ee7a kh\u00e1ch h\u00e0ng. R\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay s\u1eed d\u1ee5ng th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi nh\u01b0 m\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u1ea9y m\u1ea1nh hi\u1ec7u qu\u1ea3 trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1edfi t\u01b0 v\u1ea5n vi\u00ean s\u1ebd kh\u00f4ng ph\u1ea3i m\u1ea5t th\u1eddi gian \u0111\u1ec3 g\u00f5 nh\u1eefng tin nh\u1eafn d\u00e0i v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i nhi\u1ec1u l\u1ea7n (v\u00ed d\u1ee5 nh\u01b0 c\u00e1c b\u01b0\u1edbc trong h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng). T\u00ednh n\u0103ng n\u00e0y th\u1ef1c s\u1ef1 c\u00f3 \u00edch trong c\u00f4ng vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn khi m\u00e0 nh\u1eefng h\u1ed7 tr\u1ee3 vi\u00ean ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f9ng l\u00fac v\u00e0 t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ef1c k\u1ef3 quan tr\u1ecdng.<\/p>\n

4. G\u1eedi l\u1ea1i Chat transcript cho kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

N\u1ebfu kh\u00e1ch h\u00e0ng mu\u1ed1n, b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p b\u1ea3n sao c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n (c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 transcript) qua email khi cu\u1ed9c tr\u00f2 chuy\u1ec7n k\u1ebft th\u00fac.<\/p>\n

\"Live<\/p>\n

G\u1eedi l\u1ecbch s\u1eed Chat \u0111\u1ebfn kh\u00e1ch h\u00e0ng khi h\u1ecd c\u1ea7n<\/p>\n<\/div>\n

B\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u00f9y ch\u1ecdn n\u00e0y, h\u1ecd lu\u00f4n c\u00f3 th\u1ec3 xem l\u1ea1i cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi b\u1ea1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, thay v\u00ec ph\u1ea3i li\u00ean h\u1ec7 v\u00e0 h\u1ecfi c\u00f9ng m\u1ed9t c\u00e2u h\u1ecfi trong nh\u1eefng l\u1ea7n sau. \u0110\u00f4i khi, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 qu\u00ean c\u00e2u tr\u1ea3 l\u1eddi m\u00ecnh \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c ho\u1eb7c ch\u01b0a c\u00f3 th\u1eddi gian \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00f3 ngay. C\u0169ng nh\u1edd c\u00f3 c\u00e1ch n\u00e0y, c\u00e1c li\u00ean k\u1ebft v\u00e0 c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p t\u1eeb cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u1ebd kh\u00f4ng b\u1ecb m\u1ea5t.<\/p>\n

Live chat l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p tuy\u1ec7t v\u1eddi c\u1ea7n thi\u1ebft cho b\u1ea5t k\u1ef3 doanh nghi\u1ec7p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed n\u00e0o.<\/p>\n

V\u1edbi Masterskills Live chat, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 gi\u00fap \u0111\u1ee1 v\u00e0 h\u1ed7 tr\u1ee3 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. H\u01a1n th\u1ebf, b\u1ea1n c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 theo th\u1eddi gian th\u1ef1c v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u0169ng nh\u01b0 kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng Masterskills Live chat tr\u00ean website c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i nhi\u1ec1u h\u01a1n c\u00e1c kh\u00e1ch h\u00e0ng truy c\u1eadp \u1ea9n danh th\u00e0nh ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi gia t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1edd vi\u1ec7c c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd. T\u1ea5t c\u1ea3 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh!<\/p>\n

\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, Live chat – ph\u1ea7n m\u1ec1m chat tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean c\u00e1c website b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u00e3 kh\u00f4ng c\u00f2n xa l\u1ea1 v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u0169ng nh\u01b0 v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ec3 c\u00f3 th\u1ec3 gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n \u0111em \u0111\u1ebfn cho h\u1ecd h\u01a1n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52910"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52910"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52910\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}