{"id":52934,"date":"2023-12-20T05:43:46","date_gmt":"2023-12-19T22:43:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-goi-y-vang-cho-nhung-start-up-tre-ve-cham-soc-khach-hang.html"},"modified":"2023-12-20T05:43:46","modified_gmt":"2023-12-19T22:43:46","slug":"5-goi-y-vang-cho-nhung-start-up-tre-ve-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-goi-y-vang-cho-nhung-start-up-tre-ve-cham-soc-khach-hang.html","title":{"rendered":"5 g\u1ee3i \u00fd v\u00e0ng cho nh\u1eefng Start-up tr\u1ebb v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng \u0111ang ng\u00e0y c\u00e0ng c\u1ea1nh tranh v\u00e0 d\u01b0\u1eddng nh\u01b0 tr\u1edf n\u00ean b\u00e3o h\u00f2a, \u0111i\u1ec1u t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t cho doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c Start-up tr\u1ebb, ch\u00ednh l\u00e0 tr\u1ea3i nghi\u1ec7m b\u1ea1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng!<\/p>\n

1. H\u00e3y n\u00f3i cho kh\u00e1ch h\u00e0ng bi\u1ebft b\u1ea1n l\u00e0 ai<\/strong><\/p>\n

B\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng vi\u1ec7c nh\u1ecf nh\u1ea5t nh\u01b0 t\u1ea1o ch\u1eef k\u00fd cho email c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 chu \u0111\u00e1o v\u00e0 chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n t\u1eeb nh\u1eefng giao ti\u1ebfp \u0111\u1ea7u ti\u00ean. Kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c bi\u1ebft h\u1ecd \u0111ang trao \u0111\u1ed5i v\u1edbi ai, \u0111\u1ebfn t\u1eeb \u0111\u00e2u\u2026<\/p>\n

2. \u01afu ti\u00ean tr\u1ea3 l\u1eddi nh\u1eefng email g\u1ea7n nh\u1ea5t tr\u01b0\u1edbc<\/strong><\/p>\n

Th\u00f4ng th\u01b0\u1eddng, ch\u00fang ta s\u1ebd tr\u1ea3 l\u1eddi nh\u1eefng email c\u0169 tr\u01b0\u1edbc v\u00ec kh\u00f4ng mu\u1ed1n \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u th\u00eam.<\/p>\n

Tuy nhi\u00ean, nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 c\u0169ng kh\u00f4ng h\u1ec1 bi\u1ebft r\u1eb1ng ch\u00fang ta \u01b0u ti\u00ean v\u00e0 ph\u1ea3n h\u1ed3i h\u1ecd tr\u01b0\u1edbc. \u0110\u1ec3 d\u1ec5 h\u00ecnh dung h\u01a1n, b\u1ea1n h\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng v\u00e0o bu\u1ed5i s\u00e1ng khi \u0111\u1ebfn c\u00f4ng ty, c\u00f3 50 email \u0111ang ch\u1edd b\u1ea1n ph\u1ea3n h\u1ed3i. Email xa nh\u1ea5t nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1ch \u0111\u00f3 12 ti\u1ebfng v\u00e0 mail g\u1ea7n nh\u1ea5t l\u00e0 m\u1edbi c\u00e1ch \u0111\u00f3 5 ph\u00fat.<\/p>\n

V\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111\u1ee3i 12 ti\u1ebfng, vi\u1ec7c c\u1ea7n ph\u1ea3i \u0111\u1ee3i th\u00eam 1 ho\u1eb7c 2 ti\u1ebfng n\u1eefa th\u1ef1c s\u1ef1 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng qu\u00e1 l\u1edbn. Nh\u01b0ng n\u1ebfu b\u1ea1n ngay l\u1eadp t\u1ee9c tr\u1ea3 l\u1eddi ng\u01b0\u1eddi m\u1edbi g\u1eedi mail \u0111\u1ebfn b\u1ea1n 5 ph\u00fat tr\u01b0\u1edbc \u0111\u00f3, ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd ph\u1ea3i ng\u1ea1c nhi\u00ean v\u00e0 v\u00f4 c\u00f9ng h\u00e0i l\u00f2ng.<\/p>\n

T\u1ea5t nhi\u00ean, b\u1ea1n c\u0169ng c\u1ea7n linh ho\u1ea1t trong vi\u1ec7c \u01b0u ti\u00ean tr\u1ea3 l\u1eddi m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi g\u1eedi \u0111ang c\u1ea7n b\u1ea1n ph\u1ea3n h\u1ed3i g\u1ea5p.<\/p>\n

\"cham<\/p>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1c bi\u1ec7t!<\/p>\n<\/div>\n

3. T\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc th\u00fa v\u1ecb cho kh\u00e1ch h\u00e0ng!<\/strong><\/p>\n

Ch\u00fang ta c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng r\u1ea5t nhi\u1ec1u \u1ee9ng d\u1ee5ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y gi\u00fap \u00edch kh\u00f4ng \u00edt trong vi\u1ec7c \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, b\u1ea1n n\u00ean nh\u1edb r\u1eb1ng, kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd th\u00edch c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c tr\u00f2 chuy\u1ec7n v\u1edbi m\u1ed9t ng\u01b0\u1eddi h\u01a1n l\u00e0 m\u1ed9t robot.<\/p>\n

\u0110\u01a1n gi\u1ea3n h\u01a1n, ngay sau khi kh\u00e1ch h\u00e0ng mua h\u00e0ng, r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh email c\u1ea3m \u01a1n ho\u1eb7c \u01b0u \u0111\u00e3i cho nh\u1eefng l\u1ea7n mua h\u00e0ng ti\u1ebfp theo. \u0110i\u1ec1u n\u00e0y t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u1ec1 cao.<\/p>\n

C\u00e1c Start-up tr\u1ebb n\u00ean t\u1eadn d\u1ee5ng s\u1ef1 c\u00e1 nh\u00e2n h\u00f3a trong khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t cho ch\u00ednh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n

4. Lu\u00f4n ch\u1ee7 \u0111\u1ed9ng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 m\u1ed9t cu\u1ed9c c\u1ea1nh tranh gi\u1eefa c\u00e1c doanh nghi\u1ec7p. Khi kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn b\u1ea1n v\u00ec c\u1ea7n \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 l\u00e0 l\u00fac h\u1ecd s\u1eb5n s\u00e0ng l\u1eafng nghe b\u1ea1n nh\u1ea5t, \u0111\u00e2y ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ebf b\u1ea1n c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd.<\/p>\n

R\u1ea5t \u0111\u01a1n gi\u1ea3n, b\u1ea1n gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng x\u1eed l\u00fd nh\u1eefng kh\u00f3 kh\u0103n h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i, m\u1ed9t khi v\u1ea5n \u0111\u1ec3 \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, b\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng h\u1ecfi h\u1ecd nh\u1eefng \u0111i\u1ec1u b\u1ea1n c\u1ea7n bi\u1ebft.<\/p>\n

V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng \u0111ang th\u1ecfa m\u00e3n, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ec1 ngh\u1ecb h\u1ecd \u0111\u01b0a ra m\u1ed9t v\u00e0i review cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.\u00a0V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 g\u1ee3i \u00fd h\u1ecd s\u1eed d\u1ee5ng th\u00eam c\u00e1c t\u00ednh n\u0103ng kh\u00e1c ho\u1eb7c mua c\u00e1c s\u1ea3n ph\u1ea9m b\u1ed5 sung. V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, h\u00e3y th\u1eed thuy\u1ebft ph\u1ee5c h\u1ecd ch\u00ednh th\u1ee9c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n

T\u1eeb \u0111\u00f3, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n. B\u1ea1n v\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111i\u1ec1u n\u00e0y nh\u01b0 m\u1ed9t c\u01a1 h\u1ed9i kh\u00f4ng ch\u1ec9 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n m\u00e0 c\u00f2n ph\u1ee5c v\u1ee5 cho nhi\u1ec1u m\u1ee5c ti\u00eau kh\u00e1c.<\/p>\n

X\u00e9t cho c\u00f9ng, trong m\u1ed9t doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng start-up tr\u1ebb, m\u1ecdi th\u1ee9 \u0111\u1ec1u l\u00e0 th\u1eed th\u00e1ch, th\u1eddi gian kh\u00f4ng bao gi\u1edd l\u00e0 \u0111\u1ee7 \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft t\u1eebng th\u1ee9. H\u00e3y t\u1eadn d\u1ee5ng t\u1ea5t c\u1ea3 nh\u1eefng ngu\u1ed3n l\u1ef1c m\u00ecnh c\u00f3, t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 th\u1ec3 \u0111em l\u1ea1i nhi\u1ec1u hi\u1ec7u qu\u1ea3 nh\u1ea5t. Mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi t\u1eeb nh\u1eefng \u0111i\u1ec1u nh\u1ecf nh\u1ea5t c\u00f3 th\u1ec3 s\u1ebd mang \u0111\u1ebfn \u01b0u th\u1ebf kh\u00e1c bi\u1ec7t cho ch\u00ednh doanh nghi\u1ec7p c\u1ee7a b\u1ea1n!<\/p>\n

Ngu\u1ed3n: Helpscout<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1. H\u00e3y n\u00f3i cho kh\u00e1ch h\u00e0ng bi\u1ebft b\u1ea1n l\u00e0 ai<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52934"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52934"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52934\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}