{"id":52955,"date":"2023-12-20T05:48:40","date_gmt":"2023-12-19T22:48:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-tot-khien-khach-hang-gan-bo-lau-dai.html"},"modified":"2023-12-20T05:48:40","modified_gmt":"2023-12-19T22:48:40","slug":"dich-vu-khach-hang-tot-khien-khach-hang-gan-bo-lau-dai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-tot-khien-khach-hang-gan-bo-lau-dai.html","title":{"rendered":"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t khi\u1ebfn kh\u00e1ch h\u00e0ng g\u1eafn b\u00f3 l\u00e2u d\u00e0i"},"content":{"rendered":"<div id=\"test\">\u0110\u1ecbnh ngh\u0129a c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o l\u00e0 g\u00ec? \u0110i\u1ec1u g\u00ec l\u00e0m n\u00ean l\u00f2ng trung th\u00e0nh \u1edf nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi? Li\u1ec7u \u0111\u00f3 c\u00f3 ph\u1ea3i l\u00e0 gi\u00fap qu\u00e1 tr\u00ecnh mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng di\u1ec5n ra nhanh h\u1ebft s\u1ee9c c\u00f3 th\u1ec3 hay kh\u00f4ng?<\/p>\n<h2 id=\"1-dich-vu-khach-hang-tot-an-diem-hon-dich-vu-khach-hang-nhanh\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t \u201c\u0103n \u0111i\u1ec3m\u201d h\u01a1n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh<\/h2>\n<p>M\u1ed9t nghi\u00ean c\u1ee9u v\u1ec1 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 ph\u00e2n t\u00edch v\u1ec1 t\u1ed1c \u0111\u1ed9 n\u00f3i ri\u00eang v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00f3i chung trong vi\u1ec7c t\u1ea1o n\u00ean li\u00ean k\u1ebft v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. T\u1ed1c \u0111\u1ed9 l\u00e0 nh\u00e2n t\u1ed1 thi\u1ebft y\u1ebfu c\u1ee7a l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng. Nh\u1eefng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i s\u1edbm \u0111\u01b0\u1ee3c \u01b0\u1edbc t\u00ednh \u201cc\u00f3 t\u01b0\u01a1ng t\u00e1c\u201d (h\u1ed7 tr\u1ee3 th\u01b0\u01a1ng hi\u1ec7u) nhi\u1ec1u g\u1ea5p 6 l\u1ea7n th\u00f4ng th\u01b0\u1eddng. Con s\u1ed1 n\u00e0y s\u1ebd t\u0103ng l\u00ean th\u00e0nh 9 l\u1ea7n n\u1ebfu h\u1ecd \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cl\u1ecbch s\u1ef1, lu\u00f4n s\u1eb5n s\u00e0ng v\u00e0 h\u1eefu \u00edch\u201d.<\/p>\n<p>T\u1ed1c \u0111\u1ed9 l\u00e0 1 nh\u00e2n t\u1ed1 quan tr\u1ecdng trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0ng nghi\u00ean c\u1ee9u tr\u00ean c\u00f2n ch\u1ec9 ra m\u1ed9t k\u1ebft lu\u1eadn kh\u00e1c. C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 k\u1ef3 v\u1ecdng \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u1edbi nhi\u1ec1u l\u01b0\u1ee3t t\u01b0\u01a1ng t\u00e1c h\u01a1n n\u1ebfu khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean t\u1eadn d\u1ee5ng kho\u1ea3ng th\u1eddi gian c\u1ea7n thi\u1ebft nh\u1eb1m \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng. R\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi cho r\u1eb1ng d\u1ecbch v\u1ee5 ch\u1eadm s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng nhi\u1ec1u nh\u1ea5t. Kh\u00f4ng ai mu\u1ed1n b\u1ecb \u201cgi\u1eef ch\u00e2n\u201d qu\u00e1 l\u00e2u khi mua m\u1ed9t m\u00f3n h\u00e0ng, \u0111\u00f3 l\u00e0 ngu\u1ed3n g\u1ed1c d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u1eeb b\u1ecf th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<h2 id=\"2-tai-sao-khach-hang-roi-di\">T\u1ea1i sao kh\u00e1ch h\u00e0ng r\u1eddi \u0111i?<\/h2>\n<p>Theo nh\u01b0 m\u1ed9t b\u1ea3n th\u1ed1ng k\u00ea v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, l\u00fd do s\u1ed1 1 cho vi\u1ec7c kh\u00e1ch h\u00e0ng kh\u00f4ng ti\u1ebfp t\u1ee5c h\u1ee3p t\u00e1c c\u00f9ng c\u00f4ng ty l\u00e0 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ngh\u00e8o n\u00e0n. D\u1eef li\u1ec7u cho th\u1ea5y r\u1eb1ng s\u1ef1 thi\u1ebfu \u0111\u1ed3ng nh\u1ea5t v\u00e0 d\u1ecbch v\u1ee5 ch\u1eadm khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y th\u1ecfa m\u00e3n:<\/p>\n<ul>\n<li>73% cho r\u1eb1ng nh\u00e2n vi\u00ean thi\u1ebfu l\u1ecbch s\u1ef1 l\u00e0 nguy\u00ean nh\u00e2n c\u01a1 b\u1ea3n \u0111\u1ec3 h\u1ecd r\u1eddi b\u1ecf c\u00f4ng ty.<\/li>\n<li>55% n\u00eau l\u00fd do: kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong kho\u1ea3ng th\u1eddi gian th\u00edch \u0111\u00e1ng.<\/li>\n<\/ul>\n<p>Ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng m\u1ed9t l\u1ea7n n\u1eefa cho ta th\u1ea5y s\u1ef1 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 x\u00e1c \u0111\u00e1ng quan tr\u1ecdng h\u01a1n l\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh ch\u00f3ng h\u1ebft s\u1ee9c c\u00f3 th\u1ec3.<\/p>\n<div id=\"attachment_12294\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12294\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/blog2-banner-11-skills-770x470-1.jpg\" alt=\"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng 1\" width=\"730\" height=\"446\" title=\"blog2-banner-11-skills-770x470-1\"><\/p>\n<p class=\"wp-caption-text\">\u0110\u1ec3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ea1t chu\u1ea9n 5 sao, b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3, thay v\u00ec \u0111\u1ea9y th\u1eadt nhanh t\u1ed1c \u0111\u1ed9<\/p>\n<\/div>\n<h2 id=\"3-tai-sao-khach-hang-bo-qua-dich-vu-kem\">T\u1ea1i sao kh\u00e1ch h\u00e0ng \u201cb\u1ecf qua\u201d d\u1ecbch v\u1ee5 k\u00e9m?<\/h2>\n<p>Cho d\u00f9 b\u1ea1n c\u1ed1 g\u1eafng \u0111\u1ebfn \u0111\u00e2u, qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 th\u1ec3 x\u1ea3y ra l\u1ed7i. \u0110\u01a1n \u0111\u1eb7t h\u00e0ng sai, giao h\u00e0ng ch\u1eadm, s\u00f3t \u0111\u01a1n\u2026 r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 ngo\u1ea1i c\u1ea3nh \u1ea3nh h\u01b0\u1edfng t\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ch\u00fang s\u1ebd kh\u00f4ng l\u00e0m thay \u0111\u1ed5i danh ti\u1ebfng c\u00f4ng ty tr\u1eeb phi \u0111i\u1ec1u n\u00e0y l\u1eb7p l\u1ea1i qu\u00e1 nhi\u1ec1u l\u1ea7n, khi\u1ebfn kh\u00e1ch h\u00e0ng cho r\u1eb1ng \u0111\u00f3 ch\u00ednh l\u00e0 c\u00e1ch m\u00e0 c\u00f4ng ty b\u1ea1n ho\u1ea1t \u0111\u1ed9ng. B\u1ea1n c\u1ea7n \u0111\u00e1nh gi\u00e1 \u0111\u00fang t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c th\u1ea5u hi\u1ec3u qu\u00e1 tr\u00ecnh v\u00e0 h\u00e0nh \u0111\u1ed9ng d\u1eabn \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.<\/p>\n<p>Nghi\u00ean c\u1ee9u thu th\u1eadp \u0111\u01b0\u1ee3c t\u1eeb c\u00e1c b\u1ec7nh nh\u00e2n b\u1ecb t\u1ed5n th\u01b0\u01a1ng do s\u1ef1 l\u01a1 \u0111\u1ec5nh c\u1ee7a b\u00e1c s\u0129 cho th\u1ea5y m\u1ed9t \u0111i\u1ec3m chung \u1edf nh\u1eefng ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh kh\u1edfi ki\u1ec7n b\u00e1c s\u0129 \u0111i\u1ec1u tr\u1ecb. Nh\u1eefng b\u1ec7nh nh\u00e2n n\u00e0y cho r\u1eb1ng h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang cho m\u1ed9t kho\u1ea3ng th\u1eddi gian c\u1ea7n thi\u1ebft, t\u1eeb \u0111\u00f3 s\u1ebd d\u1ec5 ph\u00e1t sinh c\u00e1c h\u00e0nh \u0111\u1ed9ng li\u00ean quan t\u1edbi ph\u00e1p lu\u1eadt. Nhi\u1ec1u b\u1ec7nh nh\u00e2n mu\u1ed1n ki\u1ec7n t\u1ee5ng n\u00e0y mi\u00eau t\u1ea3 nh\u1eefng t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi b\u00e1c s\u0129 b\u1eb1ng c\u00e1c t\u1eeb nh\u01b0 \u201cv\u1ed9i v\u00e0ng\u201d, \u201cb\u1ecb ph\u1edbt l\u1edd\u201d, \u201cch\u1ea9n \u0111o\u00e1n k\u00e9m\u201d . Tr\u01b0\u1eddng h\u1ee3p x\u00e9t v\u1ec1 y h\u1ecdc n\u00e0y th\u01b0\u01a1ng \u0111\u01b0\u1ee3c l\u00e0m g\u01b0\u01a1ng cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u1eef li\u1ec7u c\u1ee7a Lee Resources (\u0111\u0103ng t\u1ea3i b\u1edfi tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc bang Florida) cho th\u1ea5y 95% c\u00e1c kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n s\u1eb5n s\u00e0ng tha th\u1ee9 cho m\u1ed9t l\u1ed7i l\u1ea7m trong d\u1ecbch v\u1ee5 n\u1ebfu nh\u01b0 b\u1ea1n gi\u1ea3i quy\u1ebft n\u00f3 \u1edf b\u01b0\u1edbc t\u01b0\u01a1ng t\u00e1c k\u1ebf ti\u1ebfp.<\/p>\n<p>Th\u1eadm ch\u00ed, nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y c\u00f2n s\u1eb5n l\u00f2ng d\u00e0nh cho b\u1ea1n m\u1ed9t c\u01a1 h\u1ed9i th\u1ee9 hai, h\u1ecd tin r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ec3 s\u1eeda ch\u1eefa m\u1ecdi r\u1eafc r\u1ed1i ngay t\u1eeb l\u1ea7n \u0111\u1ea7u ti\u00ean, b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd kh\u00f4ng d\u00e0nh cho h\u1ecd s\u1ef1 ch\u00fa \u00fd m\u00e0 h\u1ecd x\u1ee9ng \u0111\u00e1ng \u0111\u01b0\u1ee3c nh\u1eadn. T\u1ed1c \u0111\u1ed9 c\u00f3 th\u1ec3 l\u00e0 th\u1ee7 ph\u1ea1m v\u00f4 h\u00ecnh trong t\u00ecnh hu\u1ed1ng n\u00e0y b\u1edfi c\u1ed1 g\u1eafng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng th\u1eadt nhanh ch\u00f3ng l\u00e0 gi\u1ea3m c\u01a1 h\u1ed9i th\u1ea5u hi\u1ec3u v\u1ea5n \u0111\u1ec1 s\u00e2u s\u1eafc t\u1eeb l\u1ea7n \u0111\u1ea7u ti\u00ean h\u1ecd tr\u00ecnh b\u00e0y. Kh\u00e1ch h\u00e0ng c\u1ea7n b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 th\u1eadt th\u1ea5u \u0111\u00e1o, thay v\u00ec ch\u1ec9 l\u00e0 m\u1ed9t bi\u1ec7n ph\u00e1p t\u1ea1m b\u1ee3, g\u1ecdi l\u00e0 c\u00f3. Nh\u01b0 v\u1eady, ch\u1eadm m\u00e0 ch\u1eafc \u0111\u00f4i khi tr\u1edf th\u00e0nh v\u0169 kh\u00ed l\u1ee3i h\u1ea1i t\u1ea1o n\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o.<\/p>\n<div id=\"attachment_12295\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12295\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/bad-customer-service-best.jpg\" alt='Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 b\u1ecf qua \"l\u1ed7i l\u1ea7m\" trong d\u1ecbch v\u1ee5, n\u1ebfu b\u1ea1n s\u1eeda sai ngay b\u01b0\u1edbc k\u1ebf ti\u1ebfp' width=\"730\" height=\"365\" title=\"bad-customer-service-best\"><\/p>\n<p class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 b\u1ecf qua \u201cl\u1ed7i l\u1ea7m\u201d trong d\u1ecbch v\u1ee5, n\u1ebfu b\u1ea1n s\u1eeda sai ngay b\u01b0\u1edbc k\u1ebf ti\u1ebfp<\/p>\n<\/div>\n<h2 id=\"4-ho-tro-vuot-troi-anh-huong-toi-long-trung-thanh-khach-hang\">H\u1ed7 tr\u1ee3 v\u01b0\u1ee3t tr\u1ed9i \u1ea3nh h\u01b0\u1edfng t\u1edbi l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng<\/h2>\n<p>Nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i t\u1ea1o n\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi gi\u1ed1ng nhau \u1edf c\u1ea3 c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng l\u1eabn c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn. \u0110i\u1ec3m kh\u00e1c bi\u1ec7t duy nh\u1ea5t l\u00e0 k\u00eanh giao ti\u1ebfp, h\u00e3y t\u1ef1 h\u1ecfi b\u1ea3n th\u00e2n 2 c\u00e2u h\u1ecfi quan tr\u1ecdng d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<ol>\n<li>B\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c k\u00eanh quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<li>K\u1ef9 n\u0103ng g\u00ec c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean n\u00ean ch\u00fa \u00fd h\u01a1n c\u1ea3?<\/li>\n<\/ol>\n<p>C\u00e2u tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 d\u1eabn t\u1edbi n\u1ec1n t\u1ea3ng cho k\u1ebf ho\u1ea1ch d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho ph\u00e9p c\u1ea3i thi\u1ec7n c\u00e1c t\u01b0\u01a1ng t\u00e1c hi\u1ec7n c\u00f3 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 th\u00eam nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p m\u1edbi m\u1ebb nh\u1eb1m t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn. \u0110\u1ec3 b\u1eaft \u0111\u1ea7u, h\u00e3y t\u1eadp trung v\u00e0o c\u00e2u h\u1ecfi quan tr\u1ecdng d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n<h2 id=\"5-nhu-cau-ho-tro-cua-khach-hang-la-gi\">Nhu c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h2>\n<p>M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn l\u00e0 lo\u1ea1i c\u00e2u h\u1ecfi th\u01b0\u1eddng \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. Ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng ch\u1ec9 t\u00ecm c\u00e1ch li\u00ean l\u1ea1c khi trang web g\u1eb7p l\u1ed7i. T\u1ea5t nhi\u00ean, n\u1ebfu trang web l\u1ed7i, \u0111\u00e2y s\u1ebd l\u00e0 m\u1ed9t tr\u01b0\u1eddng h\u1ee3p c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng Nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ph\u1ea3n h\u1ed3i ngay t\u1ee9c kh\u1eafc. Do \u0111\u00f3, x\u00e9t v\u1ec1 mua s\u1eafm tr\u1ef1c tuy\u1ebfn, ph\u1ea7n m\u1ec1m live chat \u0111\u01b0\u1ee3c xem nh\u01b0 c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu cho ph\u00e9p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean ho\u00e0n thi\u1ec7n h\u01a1n. Nh\u1eefng c\u00f4ng ty c\u00f3 tri\u1ec3n khai live chat lu\u00f4n c\u00f3 ti\u1ec1m n\u0103ng thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n<div id=\"attachment_9547\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9547\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Phan-hoi-nhanh-chonh-2_Masterskillsblog.jpg\" alt=\"Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng\" width=\"730\" height=\"586\" title=\"Phan-hoi-nhanh-chonh-2_Masterskillsblog\"><\/p>\n<p class=\"wp-caption-text\">C\u00e1c t\u00ednh n\u0103ng c\u1ee7a Masterskills Live Chat \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap b\u1ea1n t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/p>\n<\/div>\n<p>C\u00e1c k\u00eanh kh\u00e1c nhau c\u00f3 th\u1ec3 s\u1ebd \u0111\u00f2i h\u1ecfi b\u1ea1n d\u00e0nh s\u1ef1 \u0111\u1ea7u t\u01b0 kh\u00f4ng gi\u1ed1ng nhau. Wistia, m\u1ed9t c\u00f4ng ty cung c\u1ea5p d\u1ecbch v\u1ee5 l\u01b0u tr\u1eef video tr\u1ef1c tuy\u1ebfn \u0111em \u0111\u1ebfn v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 vi\u1ec7c chia s\u1ebb nhu c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 thay \u0111\u1ed5i d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean nh\u1eefng ph\u00e1t hi\u1ec7n n\u00e0y. Sau khi c\u00e2n nh\u1eafc k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 ngu\u1ed3n l\u1ef1c h\u1ea1n ch\u1ebf c\u1ee7a nh\u00f3m ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 kho\u1ea3ng th\u1eddi gian m\u00e0 h\u1ecd b\u1ecf ra khi h\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, Wistia \u0111\u00e3 ch\u1ecdn x\u00f3a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a h\u1ecd kh\u1ecfi trang web. C\u00e1c nh\u00e2n vi\u00ean ph\u00e1t hi\u1ec7n ra r\u1eb1ng kh\u00f4ng c\u1ea7n \u0111\u1ebfn vi\u1ec7c h\u1ed7 tr\u1ee3 b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i, h\u1ecd v\u1eabn c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n<h2 id=\"6-nhung-ky-nang-doi-ngu-cham-soc-khach-hang-nen-so-huu\">Nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00ean s\u1edf h\u1eefu<\/h2>\n<h3 id=\"6-1-1-su-kien-nhan\">1. S\u1ef1 ki\u00ean nh\u1eabn<\/h3>\n<p>\u0110\u01b0\u1ee3c ch\u0103m s\u00f3c m\u1ed9t c\u00e1ch t\u1eadn t\u00ecnh, ki\u00ean nh\u1eabn lu\u00f4n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u1ecfa m\u00e3n khi t\u00ecm ki\u1ebfm s\u1ef1 tr\u1ee3 gi\u00fap. H\u00e3y d\u00e0nh th\u1eddi gian th\u00edch \u0111\u00e1ng \u0111\u1ec3 th\u1ea5u hi\u1ec3u v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 xem b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft ch\u00fang nh\u01b0 th\u1ebf n\u00e0o. Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh \u1edf \u0111i\u1ec3m n\u00e0y: kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u01b0\u1ee3c ti\u1ebfp x\u00fac v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean t\u1eeb th\u01b0\u01a1ng hi\u1ec7u, \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 gi\u1ea3i quy\u1ebft th\u1ea5u \u0111\u00e1o.<\/p>\n<h3 id=\"6-2-2-su-chu-y\">2. S\u1ef1 ch\u00fa \u00fd<\/h3>\n<p>Kh\u1ea3 n\u0103ng l\u1eafng nghe kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u1ef1c s\u1ef1 \u0111\u00f3ng vai tr\u00f2 c\u1ed1t l\u00f5i quy\u1ebft \u0111\u1ecbnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 t\u1ed1t hay kh\u00f4ng. Vi\u1ec7c ch\u00fa \u00fd t\u1edbi t\u01b0\u01a1ng t\u00e1c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ph\u1ea3n h\u1ed3i b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t quan tr\u1ecdng. Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng n\u00f3i: \u201cL\u00e0m \u01a1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d m\u00e0 h\u1ecd s\u1ebd n\u00f3i: \u201cT\u00f4i kh\u00f4ng th\u1ea5y thanh t\u00ecm ki\u1ebfm \u1edf \u0111\u00e2u c\u1ea3\u201d. B\u1ea1n s\u1ebd ph\u1ea3i l\u1eafng nghe th\u1eadt c\u1ea9n tr\u1ecdng, b\u1edfi ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 ki\u00ean nh\u1eabn \u0111\u1ec3 gi\u1ea3i th\u00edch t\u1eebng \u0111i\u1ec3m nh\u1ecf trong v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n<h3 id=\"6-3-3-ky-nang-giao-tiep-ro-rang\">3. K\u1ef9 n\u0103ng giao ti\u1ebfp r\u00f5 r\u00e0ng<\/h3>\n<p>H\u00e3y c\u1ea9n tr\u1ecdng v\u1edbi th\u00f3i quen giao ti\u1ebfp c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 lu\u00f4n t\u1ef1 ki\u1ec3m tra c\u00e1ch giao ti\u1ebfp \u0111\u00f3 xem \u0111\u00e3 ph\u00f9 h\u1ee3p hay ch\u01b0a. V\u00ed d\u1ee5: khi m\u1ed9t ng\u01b0\u1eddi \u0111i b\u1ea3o d\u01b0\u1ee1ng xe v\u00e0 nh\u00e2n vi\u00ean n\u00f3i r\u1eb1ng, n\u1ebfu anh ta mu\u1ed1n thay d\u1ea7u th\u00ec ph\u00ed thay s\u1ebd bao g\u1ed3m trong h\u00f3a \u0111\u01a1n t\u1ed5ng. Ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng n\u00e0y cho r\u1eb1ng anh ta \u0111\u01b0\u1ee3c thay d\u1ea7u mi\u1ec5n ph\u00ed, nh\u01b0ng s\u1ef1 th\u1ef1c l\u1ea1i kh\u00f4ng ph\u1ea3i nh\u01b0 v\u1eady. Nh\u00e2n vi\u00ean sau \u0111\u00f3 xin l\u1ed7i v\u00ec g\u00e2y ra s\u1ef1 hi\u1ec1u l\u1ea7m kh\u00f4ng \u0111\u00e1ng c\u00f3 v\u00e0 ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng tuy \u0111\u1ed3ng c\u1ea3m v\u1edbi chuy\u1ec7n n\u00e0y nh\u01b0ng c\u0169ng quy\u1ebft \u0111\u1ecbnh s\u1ebd kh\u00f4ng quay tr\u1edf l\u1ea1i n\u1eefa. Khi b\u1ea1n c\u1ea7n t\u01b0\u01a1ng t\u00e1c v\u00e0 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e2u t\u1eeb \u0111\u01b0a ra r\u00f5 r\u00e0ng, d\u1ec5 hi\u1ec3u, \u0111\u01a1n ngh\u0129a v\u00e0 kh\u00f4ng khi\u1ebfn b\u1ea5t c\u1ee9 ai ph\u1ea3i \u0111\u1eb7t d\u1ea5u h\u1ecfi b\u1edfi s\u1ef1 m\u01a1 h\u1ed3.<\/p>\n<h3 id=\"6-4-4-thau-hieu-san-pham\">4. Th\u1ea5u hi\u1ec3u s\u1ea3n ph\u1ea9m<\/h3>\n<p>Nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty ph\u1ea3i c\u00f3 m\u1ed9t s\u1ef1 hi\u1ec3u bi\u1ebft to\u00e0n di\u1ec7n v\u1ec1 s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 th\u00e0nh vi\u00ean n\u00e0o c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t s\u1ea3n ph\u1ea9m ho\u00e0n to\u00e0n m\u1edbi t\u1eeb b\u1ea3n v\u1ebd s\u01a1 khai, nh\u01b0ng h\u1ecd c\u1ea7n hi\u1ec3u \u0111\u01b0\u1ee3c t\u00ednh n\u0103ng \u0111\u1eb7c tr\u01b0ng v\u00e0 c\u00f4ng d\u1ee5ng c\u1ee7a m\u1eb7t h\u00e0ng. N\u1ebfu b\u1ea1n kh\u00f4ng n\u1eafm r\u00f5 s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty, b\u1ea1n s\u1ebd ch\u1eb3ng th\u1ec3 n\u00e0o tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng khi h\u1ecd t\u00ecm t\u1edbi b\u1ea1n.<\/p>\n<h3 id=\"6-5-5-su-dung-tu-ngu-tich-cuc\">5. S\u1eed d\u1ee5ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c<\/h3>\n<p>Ng\u00f4n ng\u1eef c\u00f3 m\u1ed9t s\u1ee9c m\u1ea1nh phi th\u01b0\u1eddng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd c\u00f3 nh\u1eefng nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea1n v\u00e0 cong ty d\u1ef1a tr\u00ean ng\u00f4n ng\u1eef b\u1ea1n s\u1eed d\u1ee5ng. Nh\u1eefng s\u1ef1 thay \u0111\u1ed5i nh\u1ecf trong cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1edbi vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a t\u1eeb ng\u1eef t\u00edch c\u1ef1c s\u1ebd c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng l\u1eafng nghe b\u1ea1n nhi\u1ec1u h\u01a1n. V\u00ed d\u1ee5, khi b\u1ea1n kh\u00f4ng d\u00f9ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c: \u201cT\u00f4i kh\u00f4ng th\u1ec3 \u0111\u01b0a cho b\u1ea1n s\u1ea3n ph\u1ea9m \u0111\u00f3 cho \u0111\u1ebfn th\u00e1ng sau. N\u00f3 \u0111ang \u0111\u01b0\u1ee3c \u0111\u1eb7t h\u00e0ng l\u1ea1i v\u00e0 kh\u00f4ng c\u00f3 s\u1eb5n l\u00fac n\u00e0y\u201d. C\u00e1ch kh\u00e1c, n\u1ebfu b\u1ea1n d\u00f9ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c: \u201cS\u1ea3n ph\u1ea9m n\u00e0y s\u1ebd c\u00f3 s\u1eb5n v\u00e0o th\u00e1ng t\u1edbi. T\u00f4i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111\u1eb7t h\u00e0ng ngay t\u1eeb b\u00e2y gi\u1edd, t\u00f4i ch\u1eafc ch\u1eafn r\u1eb1ng n\u00f3 s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi cho b\u1ea1n nhanh nh\u1ea5t c\u00f3 th\u1ec3 ngay khi h\u00e0ng v\u1ec1 t\u1edbi kho.\u201d<\/p>\n<p>V\u00ed d\u1ee5 \u0111\u1ea7u ti\u00ean kh\u00f4ng mang h\u00e0m \u00fd ti\u00eau c\u1ef1c, th\u1ebf nh\u01b0ng t\u00f4ng gi\u1ecdng l\u1ea1i kh\u00e1 \u201ctrung t\u00ednh\u201d v\u00e0 kh\u00f4ng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u1ed9ng l\u1ef1c quay tr\u1edf l\u1ea1i. V\u00ed d\u1ee5 th\u1ee9 hai l\u00e0 m\u1ed9t s\u1ef1 h\u1ee9a h\u1eb9n, \u0111\u1ea3m b\u1ea3o t\u1eeb ph\u00eda th\u01b0\u01a1ng hi\u1ec7u, d\u1ec5 d\u00e0ng g\u00e2y \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh t\u1eeb ph\u00eda ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<h3 id=\"6-6-6-ky-nang-quan-ly-thoi-gian\">6. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian<\/h3>\n<p>Ph\u1ea7n tr\u00ean, b\u1ea1n \u0111\u00e3 bi\u1ebft \u0111\u01b0\u1ee3c l\u00fd do t\u1ea1i sao n\u00ean d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n cho kh\u00e1ch h\u00e0ng. Tuy v\u1eady, b\u1ea1n v\u1eabn n\u00ean quan t\u00e2m t\u1edbi vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3 v\u1edbi kho\u1ea3ng th\u1eddi gian th\u00edch \u0111\u00e1ng. \u201cB\u00ed k\u00edp\u201d \u1edf \u0111\u00e2y l\u00e0 thay v\u00ec \u201c\u0111\u01a1n th\u01b0\u01a1ng \u0111\u1ed9c m\u00e3\u201d t\u00ecm m\u1ecdi c\u00e1ch xoay x\u1edf v\u1edbi r\u1eafc r\u1ed1i kh\u00e1ch h\u00e0ng \u0111\u01b0a ra, h\u00e3y chuy\u1ec3n n\u00f3 cho ng\u01b0\u1eddi b\u1ea1n bi\u1ebft ch\u1eafc r\u1eb1ng s\u1ebd ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft t\u1ed1t h\u01a1n b\u1ea1n.<\/p>\n<h3 id=\"6-7-7-kha-nang-doc-vi-khach-hang\">7. Kh\u1ea3 n\u0103ng \u201c\u0111\u1ecdc v\u1ecb\u201d kh\u00e1ch h\u00e0ng<\/h3>\n<p>B\u1ea1n kh\u00f4ng th\u1ec3 \u201cm\u1eb7t \u0111\u1ed1i m\u1eb7t\u201d v\u1edbi kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, thay v\u00e0o \u0111\u00f3 b\u1ea1n c\u1ea7n h\u1ecdc c\u00e1ch \u201c\u0111\u1ecdc v\u1ecb\u201d kh\u00e1ch h\u00e0ng th\u00f4ng qua gi\u1ecdng n\u00f3i hay c\u00e2u t\u1eeb. H\u00e3y \u0111o\u00e1n \u0111\u1ecbnh t\u00e2m tr\u1ea1ng v\u00e0 d\u1ef1 \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m chuy\u1ec7n tr\u00f2. K\u1ef9 n\u0103ng n\u00e0y c\u1ea7n thi\u1ebft b\u1edfi b\u1ea1n s\u1ebd kh\u00f4ng mu\u1ed1n \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng ch\u1ec9 v\u00ec s\u1ef1 t\u01b0\u01a1ng t\u00e1c sai l\u1ec7ch. B\u1ea5t c\u1ee9 n\u01a1i n\u00e0o c\u00f3 th\u1ec3, h\u00e3y ng\u1eafm nh\u00ecn, l\u1eafng nghe v\u00e0 \u201c\u0111\u1ecdc\u201d nh\u1eefng g\u1ee3i \u00fd li\u00ean quan t\u1edbi t\u00e2m tr\u1ea1ng hi\u1ec7n t\u1ea1i, m\u1ee9c \u0111\u1ed9 ki\u00ean nh\u1eabn, t\u00edch c\u00e1ch c\u00e1 nh\u00e2n,\u2026 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n \u1edf m\u1ee9c t\u00edch c\u1ef1c.<\/p>\n<div id=\"attachment_12296\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12296\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/shopper-e1491487101154.jpg\" alt=\"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\" width=\"730\" height=\"487\" title=\"shopper-e1491487101154\"><\/p>\n<p class=\"wp-caption-text\">C\u1ed1 g\u1eafng th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3<\/p>\n<\/div>\n<h2 id=\"7-lam-the-nao-de-cai-thien-long-trung-thanh-khach-hang\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng?<\/h2>\n<p>Vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh \u1edf kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i c\u00f3 c\u00e1c b\u01b0\u1edbc sau \u0111\u00e2y:<\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau kh\u1ea3 thi h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh h\u00e0nh \u0111\u1ed9ng c\u1ea7n thi\u1ebft trong qu\u00e1 tr\u00ecnh ki\u1ebfn t\u1ea1o l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>T\u00edch h\u1ee3p l\u1ed9 tr\u00ecnh x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng d\u00e0i h\u1ea1n<\/li>\n<\/ul>\n<h3 id=\"7-1-buoc-1-lap-muc-tieu-ro-rang\">B\u01b0\u1edbc #1 \u2014 L\u1eadp m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng<\/h3>\n<p>\u0110\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00e1c th\u00e0nh t\u1ef1u khoa h\u1ecdc \u2013 c\u00f4ng ngh\u1ec7, b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 m\u1ed9t m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3 v\u00e0 r\u00f5 r\u00e0ng, h\u01b0\u1edbng \u0111\u1ebfn t\u00e2m t\u01b0, nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu ch\u01b0\u01a1ng tr\u00ecnh nh\u1eafm t\u1edbi l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 \u0111i\u1ec3m k\u1ebft th\u00fac (ho\u1eb7c c\u00f3 qu\u00e1 nhi\u1ec1u \u0111i\u1ec3m k\u1ebft th\u00fac), kh\u00e1ch h\u00e0ng s\u1ebd nhanh ch\u00f3ng m\u1ea5t h\u1ee9ng th\u00fa. Ch\u1eb3ng h\u1ea1n, nghi\u00ean c\u1ee9u li\u00ean quan t\u1edbi r\u1eeda xe \u0111\u00e3 d\u00e0nh t\u1eb7ng cho nh\u1eefng ng\u01b0\u1eddi tham gia l\u00e0 m\u1ed9t phi\u1ebfu r\u1eeda xe mi\u1ec5n ph\u00ed. R\u00f5 r\u00e0ng, ph\u1ea7n th\u01b0\u1edfng n\u00e0y l\u00e0 th\u1ee9 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n. H\u00e3y nh\u1edb r\u1eb1ng ph\u1ea7n qu\u00e0 cho l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ed3n t\u1ea1i \u1edf b\u1ea5t c\u1ee9 h\u00ecnh d\u1ea1ng hay k\u00edch c\u1ee1 n\u00e0o, mi\u1ec5n l\u00e0 n\u00f3 th\u1ef1c s\u1ef1 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi h\u1ecd.<\/p>\n<p>T\u1ed1i \u01b0u h\u00f3a s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ec3 t\u1eb7ng th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch l\u00e0m kh\u00f4n ngoan trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y. N\u00f3 cho ph\u00e9p b\u1ea1n tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng chi ph\u00ed \u0111\u1eaft \u0111\u1ecf, l\u1ea1i kh\u00e9o l\u00e9o \u0111\u01b0a s\u1ea3n ph\u1ea9m ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. M\u1ed9t phi\u1ebfu mua h\u00e0ng t\u1ea1i si\u00eau th\u1ecb cho nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u01a1i minigame tr\u00ean trang fanpage c\u1ee7a si\u00eau th\u1ecb \u0111\u00f3 l\u00e0 v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u: hi\u1ec7u qu\u1ea3, m\u00e0 l\u1ea1i r\u1ea5t d\u1ec5 \u00e1p d\u1ee5ng.<\/p>\n<h3 id=\"7-2-buoc-2-khach-hang-nen-tham-gia-chuong-trinh-nhu-the-nao\">B\u01b0\u1edbc #2 \u2014 Kh\u00e1ch h\u00e0ng n\u00ean tham gia ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 th\u1ebf n\u00e0o?<\/h3>\n<p>H\u00e3y c\u00e2n nh\u1eafc v\u1ec1 vi\u1ec7c l\u1ef1a ch\u1ecdn h\u00e0nh vi b\u1ea1n mu\u1ed1n t\u1eb7ng th\u01b0\u1edfng. Th\u00fac \u0111\u1ea9y mua nhi\u1ec1u s\u1ea3n ph\u1ea9m h\u01a1n s\u1ebd h\u1ee3p l\u00fd cho s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i cho nhi\u1ec1u ng\u00e0nh ngh\u1ec1, nh\u01b0ng khi m\u1ed9t s\u1ed1 c\u00f4ng ty kinh doanh tr\u1ef1c tuy\u1ebfn c\u1ed1 g\u1eafng \u201c\u00e9p bu\u1ed9c\u201d kh\u00e1ch h\u00e0ng d\u00f9ng s\u1ea3n ph\u1ea9m, vi\u1ec7c n\u00e0y t\u1ea1o ra hi\u1ec7u \u1ee9ng ng\u01b0\u01a1c.<\/p>\n<p>Ti\u1ebfp t\u1ee5c v\u1edbi v\u00ed d\u1ee5 r\u1eeda xe \u1edf ph\u00eda tr\u00ean, h\u00e0nh \u0111\u1ed9ng m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c ph\u1ea7n th\u01b0\u1edfng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 tham gia kh\u1ea3o s\u00e1t. N\u1ebfu s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c vi\u1ec7c \u0111\u0103ng k\u00fd theo d\u00f5i, s\u1ebd c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch s\u00e1ng t\u1ea1o h\u01a1n trong vi\u1ec7c gi\u1edbi thi\u1ec7u t\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi (ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1ch Dropbox trao qu\u00e0 cho ng\u01b0\u1eddi d\u00f9ng c\u1ee7a h\u1ecd th\u00f4ng qua ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u t\u1edbi b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd). M\u1ee5c ti\u00eau n\u00e0y kh\u00f4ng c\u1ea3n tr\u1edf vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd qu\u1ea3ng c\u00e1o t\u1edbi b\u1ea1n b\u00e8 \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn ph\u1ea7n qu\u00e0. \u0110\u00e2y l\u00e0 s\u1ef1 h\u1ee3p t\u00e1c \u201chai b\u00ean c\u00f9ng c\u00f3 l\u1ee3i\u201d \u0111\u1ed1i v\u1edbi c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/p>\n<h3 id=\"7-3-buoc-3-xay-dung-lo-trinh-dai-han\">B\u01b0\u1edbc #3 \u2014 X\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh d\u00e0i h\u1ea1n<\/h3>\n<p>Th\u01b0\u1edfng \u0111i\u1ec3m cho kh\u00e1ch h\u00e0ng, khuy\u1ebfn kh\u00edch h\u1ecd t\u00edch l\u0169y \u0111i\u1ec3m v\u00e0 nh\u1eadn ph\u1ea7n qu\u00e0 l\u00e0 c\u00e1ch l\u00e0m c\u00f3 hi\u1ec7u qu\u1ea3 \u1edf b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 n\u00e0o. Khi m\u1ed9t kh\u00e1ch h\u00e0ng nh\u1ea5n \u201c\u0110\u0103ng k\u00fd\u201d theo d\u00f5i, m\u1ed9t email g\u1eedi cho h\u1ecd th\u00f4ng b\u00e1o r\u1eb1ng h\u1ecd \u0111\u01b0\u1ee3c t\u00edch \u0111i\u1ec3m l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n l\u00e0m tr\u00ean h\u00e0nh tr\u00ecnh h\u01b0\u1edbng t\u1edbi l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 c\u00e1ch l\u00e0m t\u1eeb si\u00eau th\u1ecb cho t\u1edbi r\u1ea1p phim \u0111\u1ec1u \u0111ang \u00e1p d\u1ee5ng. R\u1ea5t nhi\u1ec1u b\u1ea1n tr\u1ebb ng\u00e0y nay \u0111\u00e3 \u201cquen m\u1eb7t thu\u1ed9c t\u00ean\u201d v\u1edbi c\u00e1ch t\u00edch \u0111i\u1ec3m th\u01b0\u1edfng t\u1eeb r\u1ea1p phim \u0111\u1ec3 nh\u1eadn nh\u1eefng ti\u1ec7n \u00edch t\u1eb7ng k\u00e8m nh\u01b0 b\u1ecfng, n\u01b0\u1edbc mi\u1ec5n ph\u00ed ho\u1eb7c th\u1ebb t\u00edch \u0111i\u1ec3m t\u1eeb si\u00eau th\u1ecb \u0111\u1ec3 gi\u1ea3m tr\u1eeb v\u00e0o h\u00f3a \u0111\u01a1n l\u1ea7n k\u1ebf ti\u1ebfp.<\/p>\n<p>Nguy\u00ean t\u1eafc cho b\u01b0\u1edbc n\u00e0y r\u1ea5t \u0111\u01a1n gi\u1ea3n: b\u1ea1n c\u00e0ng x\u00e2y d\u1ef1ng \u201cl\u1ed9 tr\u00ecnh\u201d d\u00e0i l\u00e2u, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00e0ng c\u00f3 c\u01a1 h\u1ed9i l\u00e0m vi\u1ec7c nhi\u1ec1u v\u1edbi c\u00f4ng ty, t\u1eeb \u0111\u00f3 g\u1eafn b\u00f3 h\u01a1n v\u00e0 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n<p style=\"text-align: right\"><em>Ngu\u1ed3n: Help Scout<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>L\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 \u201cv\u0169 kh\u00ed\u201d c\u1ee7a doanh nghi\u1ec7p nh\u1ecf<\/em><\/li>\n<li><em>Chi\u1ebfn l\u01b0\u1ee3c gia t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li><em>Nh\u1eefng \u00fd t\u01b0\u1edfng truy\u1ec1n c\u1ea3m h\u1ee9ng cho l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ecbnh ngh\u0129a c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o l\u00e0 g\u00ec? \u0110i\u1ec1u g\u00ec l\u00e0m n\u00ean l\u00f2ng trung th\u00e0nh \u1edf nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi? Li\u1ec7u \u0111\u00f3 c\u00f3 ph\u1ea3i l\u00e0 gi\u00fap qu\u00e1 tr\u00ecnh mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng di\u1ec5n ra nhanh h\u1ebft s\u1ee9c c\u00f3 th\u1ec3 hay kh\u00f4ng? D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t \u201c\u0103n \u0111i\u1ec3m\u201d h\u01a1n d\u1ecbch v\u1ee5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52955"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52955"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52955\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}