{"id":53011,"date":"2023-12-20T05:58:43","date_gmt":"2023-12-19T22:58:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ban-co-chac-rang-minh-da-thau-hieu-nghe-thuat-giao-tiep-voi-khach-hang.html"},"modified":"2023-12-20T05:58:43","modified_gmt":"2023-12-19T22:58:43","slug":"ban-co-chac-rang-minh-da-thau-hieu-nghe-thuat-giao-tiep-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ban-co-chac-rang-minh-da-thau-hieu-nghe-thuat-giao-tiep-voi-khach-hang.html","title":{"rendered":"B\u1ea1n c\u00f3 ch\u1eafc r\u1eb1ng m\u00ecnh \u0111\u00e3 th\u1ea5u hi\u1ec3u ngh\u1ec7 thu\u1eadt giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"
Ng\u01b0\u1eddi l\u00e0m kinh doanh v\u1eabn lu\u00f4n tu\u00e2n theo t\u00f4n ch\u1ec9 \u201ckh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft m\u1ecdi khi\u1ebfu n\u1ea1i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p v\u00e0 phong c\u00e1ch h\u1ebft s\u1ee9c chuy\u00ean nghi\u1ec7p. Tuy nhi\u00ean, ngh\u1ec7 thu\u1eadt giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf c\u00e2u chuy\u1ec7n \u201cb\u00e1n s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5\u201d m\u00e0 c\u00f2n l\u00e0 m\u1ed9t \u201cm\u1eaft x\u00edch\u201d quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng. H\u1ecd \u0111\u00f4i khi kh\u00f4ng ph\u1ea3i l\u00e0 \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d \u0111\u1ea7y quy\u1ec1n uy m\u00e0 \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n r\u1ea5t \u0111\u1ed7i th\u00e2n thi\u1ebft .<\/p>\n

1. L\u1eafng nghe kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n<\/h2>\n

Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p giao ti\u1ebfp, l\u1eafng nghe lu\u00f4n \u0111em l\u1ea1i m\u1ed9t c\u1ea3m gi\u00e1c, m\u1ed9t \u1ea5n t\u01b0\u1ee3ng r\u1ea5t tuy\u1ec7t v\u1eddi v\u00e0 \u0111\u1ea7y thi\u1ec7n c\u1ea3m \u0111\u1ed1i v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng. D\u00f9 b\u1ea1n l\u00e0 ng\u01b0\u1eddi l\u00e0m ch\u1ee7 cu\u1ed9c tr\u00f2 chuy\u1ec7n hay kh\u00f4ng c\u0169ng c\u1ea7n ph\u1ea3i bi\u1ebft l\u1eafng nghe \u0111\u1ed1i t\u00e1c c\u1ee7a m\u00ecnh. B\u1ea1n kh\u00f4ng n\u00ean d\u00e0nh n\u00f3i qu\u00e1 nhi\u1ec1u m\u00e0 c\u1ea7n ph\u1ea3i l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u1ec3 bi\u1ebft h\u1ecd ngh\u0129 g\u00ec, mu\u1ed1n g\u00ec. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u00f4i khi kh\u00e1ch h\u00e0ng s\u1ebd s\u1eb5n s\u00e0ng chia s\u1ebb nh\u1eefng quan \u0111i\u1ec3m, c\u00e2u chuy\u1ec7n c\u1ee7a ri\u00eang h\u1ecd, v\u00e0 \u0111i\u1ec1u h\u1ecd c\u1ea7n ch\u00ednh l\u00e0 s\u1ef1 l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u t\u1eeb ph\u00eda \u0111\u1ed1i ph\u01b0\u01a1ng. L\u1eafng nghe kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n b\u1ea1n l\u00e0 ng\u01b0\u1eddi l\u1ecbch s\u1ef1, t\u00f4n tr\u1ecdng \u0111\u1ed1i t\u00e1c m\u00e0 c\u00f2n gi\u00fap b\u1ea1n \u201cthu l\u01b0\u1ee3m\u201d \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin qu\u00fd gi\u00e1 v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 s\u1ef1 \u0111\u00e1nh gi\u00e1 v\u00e0 l\u1ef1a ch\u1ecdn nh\u1eefng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng v\u00e0 h\u00e0i l\u00f2ng. Trong cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, \u201ct\u1ed1i k\u1ef5\u201d vi\u1ec7c h\u1ed1i th\u00fac hay c\u1eaft ngang l\u1eddi kh\u00e1ch h\u00e0ng m\u00e0 ph\u1ea3i lu\u00f4n \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a \u0111\u1ed1i t\u00e1c.<\/p>\n

2. Chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n \u0111\u1eddi th\u01b0\u1eddng c\u1ee7a cu\u1ed9c s\u1ed1ng<\/h2>\n

N\u1ebfu nh\u01b0 trong cu\u1ed9c s\u1ed1ng th\u01b0\u1eddng nh\u1eadt, b\u1ea1n s\u1eb5n s\u00e0ng m\u1edf l\u00f2ng, \u201ctr\u00fat b\u1ea7u t\u00e2m s\u1ef1\u201d v\u1edbi nh\u1eefng ng\u01b0\u1eddi b\u1ea1n t\u1ed1t c\u1ee7a m\u00ecnh, th\u00ec trong kinh doanh b\u1ea1n c\u0169ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 tr\u1edf n\u00ean c\u1edfi m\u1edf v\u1edbi ch\u00ednh nh\u1eefng \u0111\u1ed1i t\u00e1c hay kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ngo\u00e0i nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u00f4ng vi\u1ec7c, vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111i \u201csales\u201d hay \u0111i ti\u1ebfp th\u1ecb, b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1ef1c s\u1ef1 ch\u00e2n th\u00e0nh. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e2u chuy\u1ec7n \u0111\u1eddi th\u01b0\u1eddng h\u00e0i h\u01b0\u1edbc v\u00e0 b\u00ecnh di, c\u0169ng c\u00f3 th\u1ec3 ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i l\u1eddi b\u00ecnh lu\u1eadn v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111ang \u201cn\u1ed5i c\u1ed9m\u201d tr\u00ean th\u1ecb tr\u01b0\u1eddng ch\u1ee9ng kho\u00e1n, nh\u1eefng b\u00e0i b\u00e1o \u0111\u01b0a tin \u201cn\u00f3ng b\u1ecfng\u201d v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 c\u1ea3 \u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng c\u00f9ng quan t\u00e2m. \u0110\u00f4i khi, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng chia s\u1ebb m\u1ed9t ph\u1ea7n n\u00e0o \u0111\u00f3 v\u1ec1 ho\u00e0n c\u1ea3nh v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng c\u00e1 nh\u00e2n, th\u1ec3 hi\u1ec7n s\u1ef1 ch\u00e2n th\u00e0nh v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

3. Gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n

Trong m\u1ed9t cu\u1ed9c giao ti\u1ebfp, vi\u1ec7c gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c l\u00e0 \u0111i\u1ec1u t\u1ea5t y\u1ebfu. Ch\u00fang \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh ngay \u1edf gi\u1ecdng n\u00f3i v\u00e0 c\u00e1ch c\u01b0 x\u1eed c\u1ee7a b\u1ea1n v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Khi tr\u00f2 chuy\u1ec7n hay trao \u0111\u1ed5i c\u00f4ng vi\u1ec7c v\u1edbi \u0111\u1ed1i t\u00e1c v\u00e0 kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 tinh t\u1ebf v\u00e0 kh\u00e9o l\u00e9o c\u1ee7a m\u00ecnh trong t\u1eebng chi ti\u1ebft nh\u1ecf nh\u01b0 ng\u1eef \u0111i\u1ec7u, h\u00e0nh vi hay th\u00e1i \u0111\u1ed9. \u0110i\u1ec1u n\u00e0y kh\u00f4ng nh\u1eefng gi\u00fap b\u1ea1n c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i m\u00e0 c\u00f2n nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n

\"Ngh\u1ec7<\/p>\n

Gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

4. Tr\u00e1nh g\u00e2y kh\u00f3 hi\u1ec3u cho kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng ng\u00f4n ng\u1eef \u0111\u1eb7c th\u00f9<\/h2>\n

Nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 x\u00e2y d\u1ef1ng v\u00e0 truy\u1ec1n t\u1ea3i c\u00e1c th\u00f4ng \u0111i\u1ec7p, bao g\u1ed3m nh\u1eefng ph\u00e1t ki\u1ebfn ng\u00f4n t\u1eeb \u0111\u01a1n nh\u1ea5t hay nh\u1eefng t\u1eeb vi\u1ebft t\u1eaft c\u00f3 li\u00ean quan. Th\u1eadt \u0111\u00e1ng ti\u1ebfc, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng d\u00e0nh nh\u1eefng qu\u00e3ng th\u1eddi gian qu\u00fd b\u00e1u c\u1ee7a h\u1ecd v\u00e0o vi\u1ec7c n\u1ed7 l\u1ef1c x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i th\u00edch b\u1ea3n th\u00e2n n\u1ed9i dung th\u00f4ng \u0111i\u1ec7p m\u00e0 kh\u00f4ng di\u1ec5n t\u1ea3 \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb kinh doanh t\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng. Thay v\u00e0o \u0111\u00f3, b\u1ea1n c\u1ea7n k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n khai ph\u00e1 c\u00e1c th\u00e1ch th\u1ee9c kinh doanh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a c\u00f4ng ty b\u1ea1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3, nh\u01b0 v\u1eady b\u1ea1n s\u1ebd giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng h\u01a1n. Khi n\u00f3 b\u1eaft \u0111\u1ea7u tr\u1edf n\u00ean th\u00edch h\u1ee3p trong cu\u1ed9c th\u1ea3o lu\u1eadn, b\u1ea1n s\u1ebd ph\u00e1c h\u1ecda n\u00f3 trong c\u00e1c c\u1ee5m t\u1eeb vi\u1ebft t\u1eaft v\u00e0 k\u1ebft n\u1ed1i n\u00f3 gi\u1eefa c\u00e1c b\u1ee9c tranh v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p. Ti\u1ebfp theo, h\u00e3y bi\u1ec3u l\u1ed9 r\u1eb1ng: \u201cT\u1ea1i c\u00f4ng ty XYZ, ch\u00fang t\u00f4i g\u1ecdi \u0111\u00f3 l\u00e0\u2026.\u201d.<\/p>\n

5. Gi\u1eef g\u00ecn m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft b\u1eb1ng nh\u1eefng quan t\u00e2m, ch\u0103m s\u00f3c tinh t\u1ebf<\/h2>\n

Trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00ec ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n v\u00e0 c\u00f3 \u0111\u00f4i ch\u00fat \u201cm\u00e1y m\u00f3c\u201d m\u00e0 c\u00f2n l\u00e0 s\u1ef1 linh ho\u1ea1t v\u00e0 h\u1ebft s\u1ee9c kh\u00e9o l\u00e9o, tinh t\u1ebf trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p kh\u00e1c nhau. Kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t \u1ea5n t\u01b0\u1ee3ng v\u00e0 kh\u00f4ng ti\u1ebfc l\u1eddi \u201creview\u201d \u0111\u1ed1i v\u1edbi nh\u1eefng doanh nghi\u1ec7p quan t\u00e2m h\u1ecd \u0111\u1ebfn t\u1eebng chi ti\u1ebft nh\u1ecf nh\u01b0 g\u1eedi email th\u01b0 ch\u00fac m\u1eebng sinh nh\u1eadt, g\u1eedi qu\u00e0 t\u1eb7ng nh\u1eefng d\u1ecbp l\u1ec5 l\u1edbn hay th\u1eadm ch\u00ed l\u00e0 nh\u1eefng ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9 \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a doanh nghi\u1ec7p, theo d\u00f5i v\u00e0 c\u1eadp nh\u1eadt c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u01a1n v\u1ecb \u0111\u1ed1i t\u00e1c, th\u0103m h\u1ecfi v\u00e0 ch\u00fac m\u1eebng khi doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh t\u1ef1u n\u00e0o \u0111\u00f3,\u2026<\/p>\n

\"Ch\u0103m<\/p>\n

Gi\u1eef g\u00ecn m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng quan t\u00e2m tinh t\u1ebf v\u00e0 chu \u0111\u00e1o<\/p>\n<\/div>\n

6. T\u1eadn t\u00e2m v\u00e0 h\u00e0o ph\u00f3ng v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh<\/h2>\n

B\u1eb1ng s\u1ef1 ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi l\u00e0m kinh doanh s\u1ebd th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c \u0111a ph\u1ea7n nh\u1eefng nhu c\u1ea7u, nguy\u1ec7n v\u1ecdng v\u00e0 th\u1eadm ch\u00ed c\u1ea3 phong c\u00e1ch, t\u00e2m l\u00fd c\u1ee7a t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng. Th\u00f4ng qua \u0111\u00f3, b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1ea1o tr\u1ea3i nghi\u1ec7m v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t d\u00e0nh cho h\u1ecd. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, ch\u1eafc ch\u1eafn r\u00e0ng ng\u01b0\u1eddi l\u00e0m kinh doanh ph\u1ea3i th\u1ef1c s\u1ef1 t\u1eadn t\u00e2m trong c\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1ec1 phong c\u00e1ch ph\u1ee5c v\u1ee5\/ cung c\u1ea5p d\u1ecbch v\u1ee5 nhi\u1ec7t t\u00ecnh, chu \u0111\u00e1o. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng quy\u1ec1n l\u1ee3i \u0111\u1eb7c bi\u1ec7t d\u00e0nh cho kh\u00e1ch h\u00e0ng nh\u01b0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1, khuy\u1ebfn m\u00e3i, n\u00e2ng c\u1ea5p th\u1ebb th\u00e0nh vi\u00ean,\u2026 c\u0169ng khi\u1ebfn cho h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec3m kh\u00e1c bi\u1ec7t v\u1ec1 v\u0103n h\u00f3a doanh nghi\u1ec7p v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111\u00e3 g\u00f3p ph\u1ea7n mang l\u1ea1i, kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf v\u00e0 t\u1ea1o ni\u1ec1m tin, xu h\u01b0\u1edbng l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

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  • D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a 2 \u201c\u00f4ng l\u1edbn\u201d Facebook v\u00e0 Google<\/em><\/li>\n
  • Duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c khi l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Ng\u01b0\u1eddi l\u00e0m kinh doanh v\u1eabn lu\u00f4n tu\u00e2n theo t\u00f4n ch\u1ec9 \u201ckh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft m\u1ecdi khi\u1ebfu n\u1ea1i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p v\u00e0 phong c\u00e1ch h\u1ebft s\u1ee9c chuy\u00ean nghi\u1ec7p. Tuy nhi\u00ean, ngh\u1ec7 thu\u1eadt giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53011"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53011"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53011\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}