{"id":53066,"date":"2023-12-20T06:11:42","date_gmt":"2023-12-19T23:11:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/su-dung-live-chat-de-cuu-nhung-gio-hang-bi-bo-roi.html"},"modified":"2023-12-20T06:11:42","modified_gmt":"2023-12-19T23:11:42","slug":"su-dung-live-chat-de-cuu-nhung-gio-hang-bi-bo-roi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/su-dung-live-chat-de-cuu-nhung-gio-hang-bi-bo-roi.html","title":{"rendered":"S\u1eed d\u1ee5ng live chat \u0111\u1ec3 \u201cc\u1ee9u\u201d nh\u1eefng gi\u1ecf h\u00e0ng b\u1ecb b\u1ecf r\u01a1i"},"content":{"rendered":"
H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng t\u00ecnh hu\u1ed1ng n\u00e0y: B\u1ea1n d\u00e0nh ra h\u00e0ng gi\u1edd chu\u1ea9n b\u1ecb l\u1eddi gi\u1edbi thi\u1ec7u cho t\u1eebng s\u1ea3n ph\u1ea9m trong c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n, \u0111\u1ec3 r\u1ed3i cu\u1ed1i c\u00f9ng m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi m\u1ed9t gi\u1ecf h\u00e0ng tr\u1ed1ng r\u1ed7ng n\u1eb1m \u0111\u00f3. Khi kh\u00e1ch h\u00e0ng kh\u00f4ng th\u00edch tin nh\u1eafn qu\u1ea3ng c\u00e1o c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda ch\u00fang. Khi l\u1eddi m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m ch\u01b0a \u0111\u1ee7 chi ti\u1ebft, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eeda ch\u1eefa. V\u1eady c\u00f2n v\u1edbi vi\u1ec7c b\u1ecf r\u01a1i gi\u1ecf h\u00e0ng gi\u1eefa ch\u1eebng th\u00ec sao? H\u00e3y th\u1eed \u201cc\u1ee9u\u201d l\u1ea5y ch\u00fang b\u1eb1ng vi\u1ec7c s\u1eed d\u1ee5ng live chat \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng.<\/p>\n
\"s\u1eed<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 s\u1eed d\u1ee5ng live chat k\u00e9o gi\u1ecf h\u00e0ng b\u1ecb b\u1ecf r\u01a1i tr\u1edf v\u1ec1 ph\u1ec5u chuy\u1ec3n \u0111\u1ed5i<\/p>\n<\/div>\n

L\u1eddi m\u1eddi chat (Chat Invitation) l\u00e0?<\/h2>\n

S\u1eed d\u1ee5ng live chat \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c b\u1ea1n b\u1eaft \u0111\u1ea7u b\u1eb1ng l\u1eddi m\u1eddi chat.\u00a0L\u1eddi m\u1eddi chat l\u00e0 nh\u1eefng tin nh\u1eafn ng\u1eafn \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 khuy\u1ebfn kh\u00edch nh\u1eefng ng\u01b0\u1eddi th\u0103m trang web b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ch\u00fang \u0111\u1ec3 ti\u1ebfp c\u1eadn nhi\u1ec1u nh\u00f3m kh\u00e1ch h\u00e0ng trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng kh\u00e1c nhau. V\u00ed d\u1ee5, m\u1ed9t l\u1eddi ch\u00e0o hi\u1ec7n l\u00ean khi ai \u0111\u00f3 xem \u0111i xem l\u1ea1i gi\u1eefa hai s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng nhau v\u00e0 \u0111\u1ec1 ngh\u1ecb cho l\u1eddi khuy\u00ean \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/p>\n

\"s\u1eed<\/p>\n

L\u1eddi m\u1eddi chat Masterskills xu\u1ea5t hi\u1ec7n \u0111\u00fang l\u00fac \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Nh\u1eefng l\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb t\u1ed1t c\u00f3 th\u1ec3 t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch s\u1eed d\u1ee5ng live chat g\u1ea5p 3\u00a0l\u1ea7n so v\u1edbi nh\u1eefng l\u1eddi m\u1eddi th\u00f4ng th\u01b0\u1eddng. Thay v\u00ec g\u1eedi m\u1ed9t tin nh\u1eafn y h\u1ec7t cho t\u1ea5t c\u1ea3 kh\u00e1ch, b\u1ea1n n\u00ean g\u1eedi nh\u1eefng tin nh\u1eafn ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. S\u1eed d\u1ee5ng live chat \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 trong vi\u1ec7c x\u1eed l\u00fd nh\u1eefng gi\u1ecf h\u00e0ng b\u1ecb b\u1ecf r\u01a1i tr\u00ean trang b\u00e1n h\u00e0ng online.<\/p>\n

L\u1eddi m\u1eddi chat h\u01b0\u1edbng cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ebfn \u0111\u00fang ch\u1ed7 b\u1ea1n mu\u1ed1n, kh\u00f4ng c\u00f2n c\u1ea7n t\u1ed1n th\u1eddi gian h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi th\u00f4ng th\u01b0\u1eddng n\u1eefa v\u00e0 \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c. C\u00f3 ba\u00a0c\u00e1ch \u0111\u1ec3 b\u1ea1n s\u1eed d\u1ee5ng livechat ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng s\u1eafp \u0111\u1ec3 l\u1ea1i m\u1ed9t gi\u1ecf h\u00e0ng c\u00f4 \u0111\u01a1n b\u1eb1ng l\u1eddi m\u1eddi chat nh\u01b0 sau:<\/p>\n

    \n
  • L\u1eddi m\u1eddi chat h\u1eb9n gi\u1edd \u0111\u1ec3 hi\u1ec7n l\u00ean khi m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang \u1edf l\u00e2u tr\u00ean trang \u0111i\u1ec1n th\u00f4ng tin thanh to\u00e1n.<\/li>\n
  • L\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c g\u1eedi khi vi\u1ec7c thanh to\u00e1n kh\u00f4ng th\u00e0nh c\u00f4ng ho\u1eb7c c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1ef1 x\u00e1c nh\u1eadn th\u00f4ng tin.<\/li>\n
  • L\u1eddi m\u1eddi chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ea1t \u0111\u1ebfn m\u1ed9t l\u01b0\u1ee3ng gi\u00e1 tr\u1ecb nh\u1ea5t \u0111\u1ecbnh trong gi\u1ecf h\u00e0ng.<\/li>\n<\/ul>\n

    1. L\u1eddi m\u1eddi chat h\u1eb9n gi\u1edd v\u1edbi kh\u00e1ch h\u00e0ng \u0111ang ph\u00e2n v\u00e2n<\/h3>\n

    Lo\u1ea1i l\u1eddi m\u1eddi n\u00e0y l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 gi\u00fap c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ebfn trang \u0111i\u1ec1n th\u00f4ng tin thanh to\u00e1n nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u00e3 g\u1eb7p kh\u00f3 kh\u0103n g\u00ec \u0111\u00f3 d\u1eabn t\u1edbi b\u1ecf ngang gi\u1ecf h\u00e0ng. V\u00ed d\u1ee5, v\u1ecb kh\u00e1ch c\u00f3 th\u1ec3 t\u00ecm th\u00eam th\u00f4ng tin v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p v\u1eadn chuy\u1ec3n h\u00e0ng ho\u1eb7c th\u00f4ng tin chi ti\u1ebft v\u1ec1 vi\u1ec7c thanh to\u00e1n.<\/p>\n

    C\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch gi\u00fap b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh th\u01b0\u1eddng m\u1ea5t bao l\u00e2u \u0111\u1ec3 ho\u00e0n th\u00e0nh giao d\u1ecbch, sau \u0111\u00f3 s\u1eafp x\u1ebfp \u0111\u1ec3 m\u1ed9t l\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c g\u1eedi t\u1edbi sau th\u1eddi gian \u0111\u00f3. \u0110\u00e2y ch\u00ednh l\u00e0 c\u00e1ch m\u00e0 b\u1ea1n ph\u00e1t hi\u1ec7n c\u00e1c gi\u1ecf h\u00e0ng c\u00f3 th\u1ec3 b\u1ecb b\u1ecf r\u01a1i v\u00e0 can thi\u1ec7p k\u1ecbp th\u1eddi. C\u00e1c t\u00ednh n\u0103ng n\u00e0y \u0111\u1ec1u \u0111\u00e3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p \u0111\u1ea7y \u0111\u1ee7 gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn c\u1ee7a Masterskills \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng live chat \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh.<\/p>\n

    2. Ch\u0103m s\u00f3c c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t m\u1ee9c gi\u00e1 tr\u1ecb h\u00e0ng nh\u1ea5t \u0111\u1ecbnh trong gi\u1ecf h\u00e0ng<\/h3>\n

    Vi\u1ec7c l\u00e0m n\u00e0y gi\u00fap b\u1ea1n t\u1eadp trung s\u1ee9c l\u1ef1c c\u1ee7a m\u00ecnh v\u00e0o c\u00e1c c\u01a1 h\u1ed9i r\u00f5 r\u00e0ng nh\u1ea5t, \u0111i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t h\u1eefu d\u1ee5ng v\u1edbi c\u00e1c c\u00f4ng ty ngu\u1ed3n l\u1ef1c c\u00f3 h\u1ea1n. Thay v\u00ec h\u01b0\u1edbng t\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n, h\u00e3y t\u1eadp trung v\u00e0o c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 ti\u1ec1m n\u0103ng.<\/p>\n

    Nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 cho v\u00e0o gi\u1ecf h\u00e0ng l\u01b0\u1ee3ng gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m h\u01a1n m\u1ed9t m\u1ee9c nh\u1ea5t \u0111\u1ecbnh n\u00ean nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t l\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb s\u1eb5n. N\u1ebfu l\u1eddi m\u1eddi n\u00e0y \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn, b\u1ea1n c\u00f3 th\u1ec3 ch\u0103m s\u00f3c h\u1ecd \u0111\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ed9t giao d\u1ecbch th\u00e0nh c\u00f4ng.<\/p>\n

    \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c vi\u1ec7c n\u00e0y, b\u1ea1n c\u1ea7n t\u00ednh to\u00e1n gi\u00e1 trung b\u00ecnh c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng live chat r\u1ed3i d\u00f9ng\u00a0th\u00f4ng tin \u0111\u00f3 \u0111\u1ec3 g\u1eedi l\u1eddi m\u1eddi chat khi ti\u1ec1m n\u0103ng sale l\u1edbn. Sau khi l\u00e0m vi\u1ec7c n\u00e0y, t\u1ec9 l\u1ec7 conversion \u0111\u01b0\u1ee3c ch\u00fang t\u00f4i k\u1ef3 v\u1ecdng s\u1ebd r\u01a1i v\u00e0o kho\u1ea3ng 15-20%.<\/p>\n

    3. X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 thanh to\u00e1n v\u1edbi l\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh<\/h3>\n

    Ki\u1ec3u l\u1eddi m\u1eddi n\u00e0y kh\u00e1 kh\u00f3 \u0111\u1ec3 l\u00e0m nh\u01b0ng ch\u1eafc ch\u1eafn s\u1ebd \u0111\u00e1ng v\u1edbi c\u00f4ng s\u1ee9c m\u00e0 b\u1ea1n b\u1ecf ra. S\u1eed d\u1ee5ng c\u00e1c t\u00f9y ch\u1ec9nh, b\u1ea1n c\u00f3 th\u1ec3 chu\u1ea9n b\u1ecb m\u1ed9t l\u1eddi m\u1eddi chat \u0111\u01b0\u1ee3c g\u1eedi ra khi c\u00f3 m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 tr\u00ean trang web c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/p>\n

    M\u1ed9t l\u1eddi m\u1eddi chat \u0111\u1ec1 ngh\u1ecb gi\u00fap \u0111\u1ee1 khi m\u1ed9t kh\u00e1ch h\u00e0ng \u0111i\u1ec1n \u0111\u01a1n kh\u00f4ng \u0111\u00fang ho\u1eb7c c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi s\u1ef1 x\u00e1c nh\u1eadn th\u00f4ng tin. D\u00f9 vi\u1ec7c n\u00e0y \u0111\u00f2i h\u1ecfi th\u00eam v\u00e0i d\u00f2ng v\u00e0o web code c\u1ee7a b\u1ea1n, s\u1ef1 t\u00f9y ch\u1ec9nh ho\u00e0n to\u00e0n cho b\u1ea1n kh\u1ea3 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ebfn m\u1ee9c t\u1ed1i \u0111a.<\/p>\n

    S\u1eed d\u1ee5ng live chat \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd c\u00e1c gi\u1ecf h\u00e0ng b\u1ecb b\u1ecf r\u01a1i<\/h2>\n

    L\u1eddi m\u1eddi chat s\u1ebd l\u00e0 c\u1ee9u c\u00e1nh cho b\u1ea1n v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng chu\u1ea9n b\u1ecb b\u1ecf \u0111i v\u00e0o l\u00fac t\u1ec7 nh\u1ea5t c\u00f3 th\u1ec3 \u2013 ngay \u1edf giai \u0111o\u1ea1n \u0111i\u1ec1n th\u00f4ng tin thanh to\u00e1n, v\u00e0 c\u00f2n c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn cho b\u1ea1n nhi\u1ec1u h\u01a1n th\u1ebf. M\u1ed7i b\u01b0\u1edbc quan tr\u1ecdng trong ph\u1ec5u chuy\u1ec3n \u0111\u1ed5i\u00a0c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u1edbi nh\u1eefng tin nh\u1eafn \u0111\u01b0\u1ee3c \u0111\u1eb7t \u0111\u00fang ch\u1ed7 \u0111\u00fang l\u00fac. T\u1eebng ch\u00fat\u00a0m\u1ed9t b\u1ea1n s\u1ebd c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c t\u1eeb trang thanh to\u00e1n, trang \u0111\u0103ng k\u00fd \u0111\u1ebfn nh\u1eefng \u0111i\u1ec3m chuy\u1ec3n \u0111\u1ed5i chung chung h\u01a1n nh\u01b0 t\u1ea1i trang s\u1ea3n ph\u1ea9m, ho\u1eb7c k\u1ec3 c\u1ea3 trang ch\u1ee7 \u0111i ch\u0103ng n\u1eefa.<\/p>\n

    Theo Jacob Firuta<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng t\u00ecnh hu\u1ed1ng n\u00e0y: B\u1ea1n d\u00e0nh ra h\u00e0ng gi\u1edd chu\u1ea9n b\u1ecb l\u1eddi gi\u1edbi thi\u1ec7u cho t\u1eebng s\u1ea3n ph\u1ea9m trong c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n, \u0111\u1ec3 r\u1ed3i cu\u1ed1i c\u00f9ng m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi m\u1ed9t gi\u1ecf h\u00e0ng tr\u1ed1ng r\u1ed7ng n\u1eb1m \u0111\u00f3. Khi kh\u00e1ch h\u00e0ng kh\u00f4ng th\u00edch tin nh\u1eafn qu\u1ea3ng c\u00e1o c\u1ee7a b\u1ea1n, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53066"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53066"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53066\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}