{"id":53105,"date":"2023-12-20T06:19:50","date_gmt":"2023-12-19T23:19:50","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dung-su-dung-live-chat-cho-co-hay-su-dung-co-muc-dich-va-chien-luoc.html"},"modified":"2023-12-20T06:19:50","modified_gmt":"2023-12-19T23:19:50","slug":"dung-su-dung-live-chat-cho-co-hay-su-dung-co-muc-dich-va-chien-luoc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dung-su-dung-live-chat-cho-co-hay-su-dung-co-muc-dich-va-chien-luoc.html","title":{"rendered":"\u0110\u1eebng s\u1eed d\u1ee5ng live chat cho c\u00f3, h\u00e3y s\u1eed d\u1ee5ng c\u00f3 m\u1ee5c \u0111\u00edch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c!"},"content":{"rendered":"<div id=\"test\">\n<h2 id=\"1-muc-dich-su-dung-live-chat-cua-ban-la-gi\">M\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?<\/h2>\n<p>\u0110\u00e2y l\u00e0 c\u00e2u h\u1ecfi b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng live chat cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang \u0111\u1eafn v\u00e0 t\u1eadn d\u1ee5ng h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a ph\u1ea7n m\u1ec1m live chat tr\u1ef1c tuy\u1ebfn.<\/p>\n<p>Trong b\u00e0i vi\u1ebft n\u00e0y, t\u00f4i\u00a0s\u1ebd \u0111\u01b0a ra cho b\u1ea1n m\u1ed9t s\u1ed1 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat ph\u1ed5 bi\u1ebfn, \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea t\u1eeb qu\u00e1 tr\u00ecnh t\u00f4i tr\u00f2 chuy\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3 c\u00e1c kh\u00e1ch h\u00e0ng thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c, m\u00f4 h\u00ecnh kinh doanh kh\u00e1c nhau.<\/p>\n<h2 id=\"2-su-dung-chat-truc-tuyen-de-gia-tang-su-hai-long-cua-khach-hang\">S\u1eed d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n<p>\u0110\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng \u0111\u1eb7c bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u00e0 c\u00e1c doanh nghi\u1ec7p th\u00e0nh c\u00f4ng lu\u00f4n l\u00e0m \u0111\u01b0\u1ee3c, d\u00f9 h\u1ecd thu\u1ed9c l\u0129nh v\u1ef1c hay\u00a0m\u00f4 h\u00ecnh kinh doanh n\u00e0o \u0111i n\u1eefa. Ph\u1ea7n quan tr\u1ecdng t\u1ea1o n\u00ean \u1ea5n t\u01b0\u1ee3ng \u0111\u1eb7c bi\u1ec7t \u1ea5y l\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 kh\u00e1c bi\u1ec7t. Khi s\u1eed d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn, nhi\u1ec1u doanh nghi\u1ec7p c\u0169ng coi \u0111\u00e2y l\u00e0 m\u1ee5c ti\u00eau v\u00e0 gi\u00e1 tr\u1ecb quan tr\u1ecdng nh\u1ea5t.<\/p>\n<p>V\u1edbi s\u1ef1 c\u00f3 m\u1eb7t c\u00f3 chat tr\u1ef1c tuy\u1ebfn tr\u00ean website, kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c v\u1edbi doanh nghi\u1ec7p, qua \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p gia t\u0103ng t\u1ed1i \u0111a kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u0169ng nh\u01b0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>So v\u1edbi c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0 \u0111i\u1ec7n tho\u1ea1i hay email, chat tr\u1ef1c tuy\u1ebfn mang l\u1ea1i l\u1ee3i \u00edch v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n nhi\u1ec1u l\u1ea7n. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u1ef1c k\u00ec hi\u1ec7u qu\u1ea3 c\u1ee7a b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o.<\/p>\n<p><strong>B\u1ea1n c\u1ea7n l\u00e0m g\u00ec n\u1ebfu x\u00e1c \u0111\u1ecbnh s\u1eed d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng?<\/strong><\/p>\n<ul>\n<li>T\u1ed5 ch\u1ee9c \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n vi\u00ean (live chat agent) chuy\u00ean nghi\u1ec7p. Trang b\u1ecb cho h\u1ecd ki\u1ebfn th\u1ee9c, t\u01b0 duy v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Th\u01b0\u1eddng xuy\u00ean \u0111\u00e0o t\u1ea1o, n\u00f3i chuy\u1ec7n v\u1ec1 nh\u1eefng ch\u1ee7 \u0111\u1ec1 li\u00ean quan t\u1edbi vi\u1ec7c ph\u1ea3n h\u1ed3i, ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u00e1n kh\u00e1ch h\u00e0ng nh\u01b0: C\u00e1ch t\u1eeb ch\u1ed1i kh\u00e1ch h\u00e0ng, khi n\u00e0o th\u00ec n\u00ean s\u1eed d\u1ee5ng th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi, m\u1edf \u0111\u1ea7u hay k\u1ebft th\u00fac chat nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t.<\/li>\n<li>\u0110\u01b0a ra gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng khi tr\u00f2 chuy\u1ec7n l\u1ea7n \u0111\u1ea7u v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c n\u00e0y s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng r\u1ea5t h\u00e0i l\u00f2ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n th\u1ea5y s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u1eeda s\u1ed5 chat tr\u00ean c\u1ea3 thi\u1ebft b\u1ecb di \u0111\u1ed9ng v\u00e0 m\u00e1y t\u00ednh. Thi\u1ebft k\u1ebf giao di\u1ec7n c\u1eeda s\u1ed5 chat thu h\u00fat, ph\u00f9 h\u1ee3p v\u1edbi giao di\u1ec7n website. Vi\u1ec7c n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng t\u00ecm th\u1ea5y s\u1ef1 h\u1ed7 tr\u1ee3 qua live chat khi c\u1ea7n thi\u1ebft.<\/li>\n<\/ul>\n<h2 id=\"3-su-dung-live-chat-de-gia-tang-co-hoi-ban-hang\">S\u1eed d\u1ee5ng live chat \u0111\u1ec3 gia t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng<\/h2>\n<p>R\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p\u00a0coi chat tr\u1ef1c tuy\u1ebfn l\u00e0 k\u00eanh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng ch\u00ednh, gi\u00fap h\u1ecd c\u00f3\u00a0\u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u01a1n h\u00e0ng ho\u1eb7c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p>S\u1eed d\u1ee5ng t\u00ednh n\u0103ng th\u00f4ng minh nh\u01b0 t\u1ef1 \u0111\u1ed9ng m\u1eddi chat b\u1eb1ng trigger, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1eadn di\u1ec7n v\u00e0 ti\u1ebfp c\u1eadn kh\u00e1ch truy c\u1eadp v\u1edbi m\u1ed9t th\u00f4ng tin h\u1ea5p d\u1eabn v\u00ed d\u1ee5 nh\u01b0 m\u00e3 gi\u1ea3m gi\u00e1, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i \u0111\u1ec3 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh ngay khi h\u1ecd \u0111ang c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3.<\/p>\n<p>C\u00e1ch n\u00e0y \u0111\u1eb7c bi\u1ec7t c\u00f3 hi\u1ec7u qu\u1ea3 v\u1edbi nh\u1eefng doanh nghi\u1ec7p b\u00e1n l\u1ebb, website du l\u1ecbch ho\u1eb7c qu\u00e0 t\u1eb7ng tr\u1ef1c tuy\u1ebfn\u2026<\/p>\n<p><strong>Live chat t\u1ea1o ra kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng cho doanh nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/p>\n<ul>\n<li>D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb live chat gi\u00fap b\u1ea1n theo d\u00f5i h\u00e0nh vi c\u1ee7a kh\u00e1ch truy c\u1eadp \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n c\u1ea7n thi\u1ebft d\u00e0nh ri\u00eang cho t\u1eebng c\u00e1 nh\u00e2n mang l\u1ea1i tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t g\u00f3p ph\u1ea7n v\u00e0o qu\u00e1\u00a0tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng<\/li>\n<li>S\u1eed d\u1ee5ng API \u0111\u1ec3 chuy\u1ec3n d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 CRM, email marketing \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 gi\u1eef m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i \u0111\u1ec3 g\u1eedi c\u00e1c th\u00f4ng tin khuy\u1ebfn m\u1ea1i, \u01b0u \u0111\u00e3i sau n\u00e0y<\/li>\n<li>G\u1eafn nh\u00e3n ph\u00e2n lo\u1ea1i kh\u00e1ch truy c\u1eadp \u0111\u1ec3 nh\u1eadn di\u1ec7n \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng ti\u1ec1m n\u0103ng.<\/li>\n<\/ul>\n<p><strong>T\u1eadn d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng c\u1ee7a Masterskills nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng?<\/strong><\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp c\u00e1c k\u1ecbch b\u1ea3n trigger t\u1ef1 \u0111\u1ed9ng nh\u1eadn di\u1ec7n v\u00e0 ti\u1ebfp c\u1ea1n kh\u00e1ch truy c\u1eadp d\u1ef1a tr\u00ean nh\u1eefng \u0111i\u1ec1u ki\u1ec7n c\u00f3 s\u1eb5n, v\u00ed d\u1ee5 nh\u1eefng ti\u00eau ch\u00ed \u0111\u1ec3 coi l\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (kh\u00e1ch v\u00e0o xem nhi\u1ec1u s\u1ea3n ph\u1ea9m tr\u00ean website, v\u00e0o trang thanh to\u00e1n, xem th\u00f4ng tin l\u00e2u nh\u01b0ng kh\u00f4ng c\u00f3 h\u00e0nh \u0111\u1ed9ng n\u00e0o\u2026)<\/li>\n<li>Live chat agent kh\u00f4ng ph\u1ea3i m\u1eddi chat th\u1ee7 c\u00f4ng t\u1eebng kh\u00e1ch nh\u01b0ng v\u1eabn t\u1ea1o \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a trong t\u1eebng tin nh\u1eafn, mang l\u1ea1i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c cao h\u01a1n v\u1edbi gi\u00e1 tr\u1ecb mang l\u1ea1i l\u1edbn h\u01a1n<\/li>\n<li>G\u1eafn tag cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 ph\u00e2n l\u1ecdc v\u00e0 t\u1eadp trung h\u01a1n v\u00e0o nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 ti\u1ec1m n\u0103ng mua h\u00e0ng cao h\u01a1n (v\u00ed d\u1ee5 nh\u01b0 \u1edf Masterskills, ch\u00fang t\u00f4i t\u1ea1o ra tag \u201cPayment\u201d \u0111\u1ec3 nh\u1eadn di\u1ec7n v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch c\u00f3 ti\u1ec1m n\u0103ng s\u1eed d\u1ee5ng g\u00f3i tr\u1ea3 ph\u00ed \u0111\u1ec3 t\u01b0 v\u1ea5n s\u00e2u h\u01a1n)<\/li>\n<\/ul>\n<h2 id=\"4-ap-dung-chat-truc-tuyen-voi-mong-muon-giam-ty-le-khach-roi-bo-gio-hang\">\u00c1p d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn v\u1edbi mong mu\u1ed1n gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch r\u1eddi b\u1ecf gi\u1ecf h\u00e0ng<\/h2>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u gi\u1ea3i ph\u00e1p c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n gi\u1ea3m \u0111\u01b0\u1ee3c t\u1ef7 l\u1ec7 kh\u00e1ch r\u1eddi b\u1ecf gi\u1ecf h\u00e0ng ho\u1eb7c trang thanh to\u00e1n th\u00f4ng qua chat tr\u1ef1c tuy\u1ebfn. M\u1ed9t trong \u0111\u00f3 l\u00e0 xu\u1ea5t hi\u1ec7n ch\u1ee7 \u0111\u1ed9ng \u1edf v\u1ecb tr\u00ed ph\u00f9 h\u1ee3p v\u00e0 \u1ea5n t\u01b0\u1ee3ng.<\/p>\n<p>Nhi\u1ec1u kh\u00e1ch truy c\u1eadp v\u00e0o website v\u00e0 th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng c\u1ee7a b\u1ea1n, nh\u01b0ng t\u1edbi th\u1eddi \u0111i\u1ec3m ho\u00e0n t\u1ea5t thanh to\u00e1n th\u00ec h\u1ecd l\u1ea1i c\u1ea3m th\u1ea5y ch\u01b0a c\u1ea7n thi\u1ebft ph\u1ea3i mua ho\u1eb7c c\u00e2n nh\u1eafc khi th\u1ea5y gi\u00e1.<\/p>\n<p>\u0110\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 b\u1ea1n ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn v\u00e0 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh mua h\u00e0ng. B\u1eb1ng c\u00e1ch tr\u1ea3 l\u1eddi nh\u1eefng th\u1eafc m\u1eafc, t\u01b0 v\u1ea5n th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, \u0111\u01b0a ra c\u00e1c \u01b0u \u0111\u00e3i khuy\u1ebfn mai v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0y, ch\u1eafc ch\u1eafc kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 t\u00e2m l\u00fd t\u1ed1t h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng quy\u1ebft \u0111\u1ecbnh nhanh h\u01a1n.<\/p>\n<p>B\u1ea1n n\u00ean \u0111\u01b0a ra nh\u1eefng th\u00f4ng \u0111i\u1ec7p (l\u1eddi m\u1eddi chat t\u1ef1 \u0111\u1ed9ng) li\u00ean quan t\u1edbi nh\u1eefng b\u0103n kho\u0103n m\u00e0 kh\u00e1ch h\u00e0ng hay g\u1eb7p ph\u1ea3i v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0y v\u00ed d\u1ee5 nh\u01b0 h\u00ecnh th\u1ee9c thanh to\u00e1n, ph\u00ed giao h\u00e0ng, cam k\u1ebft b\u1ea3o h\u00e0nh, gi\u1ea3m gi\u00e1\u2026 Nh\u1edd \u0111\u00f3 m\u00e0 c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng v\u00e0 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng r\u1eddi b\u1ecf trang thanh to\u00e1n (mua h\u00e0ng).<\/p>\n<div id=\"attachment_11608\" style=\"width: 506px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11608\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Screenshot-from-2015-09-10-11-29-32.png\" alt=\"Trigger t\u1ef1 \u0111\u1ed9ng\" width=\"496\" height=\"529\" title=\"Screenshot-from-2015-09-10-11-29-32\"><\/p>\n<p class=\"wp-caption-text\">B\u1ea1n n\u00ean \u0111\u01b0a ra th\u00f4ng \u0111i\u1ec7p li\u00ean quan t\u1edbi nh\u1eefng b\u0103n kho\u0103n m\u00e0 kh\u00e1ch h\u00e0ng hay g\u1eb7p ph\u1ea3i \u1edf m\u1ed7i th\u1eddi \u0111i\u1ec3m<\/p>\n<\/div>\n<p><strong>S\u1eed d\u1ee5ng trigger m\u1eddi chat t\u1ef1 \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau n\u00e0y:<\/strong><\/p>\n<ul>\n<li>M\u1eddi chat t\u1ef1 \u0111\u1ed9ng theo th\u1eddi gian truy c\u1eadp c\u1ee7a kh\u00e1ch: Kh\u00e1ch v\u00e0o qu\u00e1 5 ph\u00fat ch\u01b0a c\u00f3 h\u00e0nh \u0111\u1ed9ng g\u00ec\u2026<\/li>\n<li>M\u1eddi chat khi kh\u00e1ch v\u00e0o trang c\u1ee5 th\u1ec3: v\u00ed d\u1ee5 trang thanh to\u00e1n, gi\u1ecf h\u00e0ng, check-out\u2026<\/li>\n<li>M\u1eddi chat khi kh\u00e1ch v\u00e0o xem qu\u00e1 3 trang s\u1ea3n ph\u1ea9m tr\u00ean website<\/li>\n<li>S\u1eed d\u1ee5ng l\u1eddi ch\u00e0o \u1ea5n t\u01b0\u1ee3ng, mang t\u00ednh h\u1ed1i th\u00fac \u0111\u1ec3 kh\u00e1ch kh\u00f4ng r\u1eddi kh\u1ecfi website ho\u1eb7c nh\u1eafc l\u00fd do v\u00ec sao h\u1ecd l\u1ea1i th\u00edch th\u00fa v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n<div id=\"attachment_11602\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11602\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0.png\" alt=\"Trigger m\u1eddi chat t\u1ef1 \u0111\u1ed9ng c\u1ee7a Megabuy\" width=\"730\" height=\"428\" title=\"pasted-image-0\"><\/p>\n<p class=\"wp-caption-text\">Trigger m\u1eddi chat sau v\u00e0i gi\u00e2y kh\u00e1ch v\u00e0o website c\u1ee7a Megabuy<\/p>\n<\/div>\n<div id=\"attachment_11603\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11603\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0-1.png\" alt=\"Trigger c\u1ee7a Saigon Smile Spa\" width=\"730\" height=\"454\" title=\"pasted-image-0-1\"><\/p>\n<p class=\"wp-caption-text\">Trigger m\u1eddi chat k\u00e8m th\u00f4ng tin \u01b0u \u0111\u00e3i c\u1ee7a Saigon Smile Spa<\/p>\n<\/div>\n<div id=\"attachment_11604\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11604\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0-2.png\" alt=\"Trigger m\u1eddi chat c\u1ee7a Y d\u01b0\u1ee3c Kinh \u0110\u00f4\" width=\"730\" height=\"303\" title=\"pasted-image-0-2\"><\/p>\n<p class=\"wp-caption-text\">Trigger m\u1eddi chat c\u1ee7a Y d\u01b0\u1ee3c Kinh \u0110\u00f4<\/p>\n<\/div>\n<h2 id=\"5-de-dang-hon-trong-viec-tuong-tac-voi-khach-nuoc-ngoai\">D\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i<\/h2>\n<p>V\u1edbi nhi\u1ec1u doanh nghi\u1ec7p\u00a0trong l\u0129nh v\u1ef1c nh\u01b0 du l\u1ecbch, kh\u00e1ch s\u1ea1n, visa\u2026 vi\u1ec7c c\u00e0i \u0111\u1eb7t chat tr\u1ef1c tuy\u1ebfn gi\u00fap h\u1ecd k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng qu\u1ed1c t\u1ebf thu\u1eadn ti\u1ec7n h\u01a1n. Kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p c\u00f3 th\u1ec3 ng\u1ea1i vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp do kh\u1ea3 n\u0103ng n\u00f3i kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed1t ho\u1eb7c lo ng\u1ea1i v\u1ec1 chi ph\u00ed, s\u1ef1 \u1ed5n \u0111\u1ecbnh trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i th\u00f4ng tin\u2026<\/p>\n<p>N\u1ebfu website c\u1ee7a b\u1ea1n h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef kh\u00e1c nhau, Masterskills live chat\u00a0c\u00f3 t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng thay \u0111\u1ed5i ng\u00f4n ng\u1eef c\u1eeda s\u1ed5 chat theo ng\u00f4n ng\u1eef tr\u00ean trang \u0111\u1ec3 c\u00f3 th\u1ec3 linh ho\u1ea1t cho kh\u00e1ch h\u00e0ng. Ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t ch\u1ebf \u0111\u1ed9 Auto-detect \u0111\u1ec3 Masterskills hi\u1ec3n th\u1ecb ng\u00f4n ng\u1eef c\u1eeda s\u1ed5 chat theo ng\u00f4n ng\u1eef c\u1ee7a qu\u1ed1c gia kh\u00e1ch truy c\u1eadp.<\/p>\n<p><strong>C\u00e1ch tri\u1ec3n khai \u0111\u1ea1t hi\u1ec7u qu\u1ea3<\/strong><\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp ng\u00f4n ng\u1eef c\u1eeda s\u1ed5 chat theo ng\u00f4n ng\u1eef trang<\/li>\n<li>\u0110\u1eb7t t\u1ef1 \u0111\u1ed9ng m\u1eddi chat theo trang<\/li>\n<\/ul>\n<div id=\"attachment_11605\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11605\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0-3.png\" alt=\"Trigger m\u1eddi chat t\u1ef1 \u0111\u1ed9ng kh\u00e1ch qu\u1ed1c t\u1ebf c\u1ee7a Indochina Junk\" width=\"730\" height=\"446\" title=\"pasted-image-0-3\"><\/p>\n<p class=\"wp-caption-text\">T\u00edch h\u1ee3p chat tr\u1ef1c tuy\u1ebfn tr\u00ean website c\u1ee7a Indochina Junk<\/p>\n<\/div>\n<div id=\"attachment_11606\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11606\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0-4.png\" alt=\"T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng n\u01b0\u1edbc ngo\u00e0i l\u00e0 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat kh\u00e1 ph\u1ed5 bi\u1ebfn\" width=\"730\" height=\"491\" title=\"pasted-image-0-4\"><\/p>\n<p class=\"wp-caption-text\">M\u1eddi chat t\u1ef1 \u0111\u1ed9ng tr\u00ean website c\u1ee7a Vietnam Visa<\/p>\n<\/div>\n<h2 id=\"6-trien-khai-chat-truc-tuyen-de-giam-ap-luc-va-su-phu-thuoc-vao-cac-kenh-tuong-tac-khac\">Tri\u1ec3n khai chat tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 gi\u1ea3m \u00e1p l\u1ef1c v\u00e0 s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c kh\u00e1c<\/h2>\n<p>Nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, m\u1ea1ng x\u00e3 h\u1ed9i\u2026 Vi\u1ec7c s\u1eed d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn v\u1eeba l\u00e0 k\u00eanh t\u01b0\u01a1ng t\u00e1c r\u1ebb h\u01a1n m\u00e0 l\u1ea1i gi\u00fap gi\u1ea3m s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c k\u00eanh c\u00f2n l\u1ea1i.<\/p>\n<p>V\u00ed d\u1ee5 v\u1edbi t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3, b\u1ea1n s\u1ebd c\u1ea7n nhi\u1ec1u t\u01b0 v\u1ea5n vi\u00ean tr\u1ef1c v\u00e0 ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi. Nh\u01b0ng v\u1edbi chat tr\u1ef1c tuy\u1ebfn, 1 t\u01b0 v\u1ea5n vi\u00ean (agent) c\u00f9ng l\u00fac c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u01b0a chat tr\u1ef1c tuy\u1ebfn v\u00e0o website, b\u1ea1n s\u1ebd th\u1ea5y s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, tin nh\u1eafn tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i\u00a0v\u00e0 email gi\u1ea3m \u0111\u00e1ng k\u1ec3 v\u00ec \u0111\u00e3 c\u00f3 k\u00eanh nh\u1eadn th\u00f4ng tin nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n<p>T\u01b0 v\u1ea5n vi\u00ean c\u0169ng c\u00f3 th\u1ec3 online m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i \u0111\u1ec3 l\u00e0m vi\u1ec7c v\u00e0 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>C\u00e1ch tri\u1ec3n khai hi\u1ec7u qu\u1ea3: <\/strong><\/p>\n<ul>\n<li>Gia t\u0103ng s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a chat tr\u1ef1c tuy\u1ebfn \u1edf tr\u00ean website nh\u1ea5t l\u00e0 \u1edf nh\u1eefng n\u01a1i kh\u00e1ch th\u01b0\u1eddng c\u00f3 th\u1eafc m\u1eafc ho\u1eb7c c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3<\/li>\n<li>C\u00e0i \u0111\u1eb7t c\u1eeda s\u1ed5 chat\u00a0tr\u00ean c\u1ea3 thi\u1ebft b\u1ecb di \u0111\u1ed9ng<\/li>\n<li>S\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 (available)<\/li>\n<li>Qu\u1ea3ng b\u00e1 v\u1ec1 k\u00eanh tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng s\u1ef1 ch\u00fa \u00fd t\u1edbi k\u00eanh t\u01b0\u01a1ng t\u00e1c n\u00e0y<\/li>\n<li>Tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean l\u00e0m ngo\u00e0i gi\u1edd ho\u1eb7c l\u00e0m vi\u1ec7c t\u1eeb xa \u0111\u1ec3 ti\u1ebft ki\u1ec7m c\u0169ng nh\u01b0 l\u00e0 online v\u00e0o khung gi\u1edd ban \u0111\u00eam<\/li>\n<li>\u0110\u1eb7t n\u00fat chat \u1edf nhi\u1ec1u v\u1ecb tr\u00ed tr\u00ean website<\/li>\n<\/ul>\n<div id=\"attachment_11607\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11607\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pasted-image-0-6.png\" alt=\"\u0110\u1eb7t button chat \u1edf nhi\u1ec1u v\u1ecb tr\u00ed tr\u00ean website\" width=\"730\" height=\"376\" title=\"pasted-image-0-6\"><\/p>\n<p class=\"wp-caption-text\">\u0110\u1eb7t button chat \u1edf nhi\u1ec1u v\u1ecb tr\u00ed tr\u00ean website<\/p>\n<\/div>\n<h2 id=\"7-ket-luan\">K\u1ebft lu\u1eadn<\/h2>\n<p>D\u00f9 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat l\u00e0 \u0111\u1ec3\u00a0\u0111\u1ec3 b\u00e1n h\u00e0ng hay \u0111\u01a1n gi\u1ea3n l\u00e0 \u0111\u1ec3 th\u00eam m\u1ed9t k\u00eanh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, th\u00ec vi\u1ec7c x\u00e1c \u0111\u1ecbnh r\u00f5 tr\u01b0\u1edbc khi tri\u1ec3n khai s\u1ebd gi\u00fap b\u1ea1n c\u00f3 m\u1ed9t quy tr\u00ecnh x\u1eed l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn t\u1ed1i \u01b0u, chuy\u00ean nghi\u1ec7p nh\u1ea5t. T\u1eeb \u0111\u00f3, b\u1ea1n s\u1ebd t\u1ea1o \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh\u00a0ri\u00eang cho doanh nghi\u1ec7p v\u00e0 \u1ea5n t\u01b0\u1ee3ng\u00a0t\u1ed1t trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<p>Chia s\u1ebb th\u00eam cho ch\u00fang t\u00f4i bi\u1ebft v\u1ec1 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat\u00a0c\u1ee7a b\u1ea1n \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c\u00a0t\u01b0 v\u1ea5n ph\u01b0\u01a1ng \u00e1n hi\u1ec7u qu\u1ea3 nh\u1ea5t nh\u00e9!<\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t?<\/em><\/li>\n<li><em>C\u00e1c k\u0129 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t live chat agent xu\u1ea5t s\u1eafc<\/em><\/li>\n<li><em>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nhanh v\u00e0 hi\u1ec7u qu\u1ea3?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng live chat c\u1ee7a b\u1ea1n l\u00e0 g\u00ec? \u0110\u00e2y l\u00e0 c\u00e2u h\u1ecfi b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng live chat cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang \u0111\u1eafn v\u00e0 t\u1eadn d\u1ee5ng h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a ph\u1ea7n m\u1ec1m live [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53105"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53105"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53105\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}