{"id":53148,"date":"2023-12-20T06:27:44","date_gmt":"2023-12-19T23:27:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/duy-tri-thai-do-tich-cuc-khi-lam-viec-trong-linh-vuc-dich-vu-khach-hang.html"},"modified":"2023-12-20T06:27:44","modified_gmt":"2023-12-19T23:27:44","slug":"duy-tri-thai-do-tich-cuc-khi-lam-viec-trong-linh-vuc-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/duy-tri-thai-do-tich-cuc-khi-lam-viec-trong-linh-vuc-dich-vu-khach-hang.html","title":{"rendered":"Duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c khi l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
L\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 r\u1ea5t th\u00fa v\u1ecb (ch\u00fang ta \u0111\u1ec1u th\u00edch c\u1ea3m gi\u00e1c gi\u00fap \u0111\u1ee1 \u0111\u01b0\u1ee3c m\u1ed9t ai \u0111\u00f3). Nh\u01b0ng \u0111i\u1ec1u n\u00e0y kh\u00f4ng h\u1eb3n \u0111\u00fang \u2013 n\u00f3 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 r\u1ea5t m\u1ec7t m\u1ecfi. B\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c nhau v\u1edbi nh\u1eefng y\u00eau c\u1ea7u r\u1ea5t kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean nh\u1eabn, th\u1ea5u hi\u1ec3u v\u00e0 t\u1ef1 ki\u1ec3m so\u00e1t b\u1ea3n th\u00e2n. M\u1ed9t v\u00e0i chia s\u1ebb d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a Masterskills c\u00f3 th\u1ec3 gi\u00fap \u00edch cho b\u1ea1n \u0111\u1ec3\u00a0duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

Tin t\u01b0\u1edfng \u0111\u1ed3ng nghi\u1ec7p<\/h2>\n

N\u1ebfu kh\u00f4ng l\u00e0m vi\u1ec7c c\u00f9ng v\u1edbi \u201c\u0111\u00fang ng\u01b0\u1eddi\u201d, c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng c\u00f3 \u00fd ngh\u0129a g\u00ec c\u1ea3. \u0110\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n l\u00e0 y\u1ebfu t\u1ed1\u00a0quy\u1ebft \u0111\u1ecbnh ph\u00e2n n\u1eeda t\u1edbi vi\u1ec7c b\u1ea1n c\u00f3 ho\u00e0n th\u00e0nh t\u1ed1t nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh hay kh\u00f4ng.<\/p>\n

8 ti\u1ebfng l\u00e0m vi\u1ec7c s\u1ebd tr\u1edf n\u00ean th\u1eadt nh\u1eb9 nh\u00e0ng v\u00e0 tuy\u1ec7t v\u1eddi n\u1ebfu \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u0111em l\u1ea1i cho b\u1ea1n c\u1ea3m x\u00fac t\u1ed1t, gi\u00fap b\u1ea1n c\u01b0\u1eddi nhi\u1ec1u h\u01a1n; m\u1ed9t m\u00f4i tr\u01b0\u1eddng c\u00f3 s\u1ef1 s\u1ebb chia v\u00e0 th\u1ea5u hi\u1ec3u.<\/p>\n

H\u00e3y tr\u1edf th\u00e0nh m\u1ed9t \u0111\u1ed3ng nghi\u1ec7p t\u1ed1t c\u1ee7a m\u1ecdi ng\u01b0\u1eddi, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec1u ng\u01b0\u1ee3c l\u1ea1i. B\u1ea1n gi\u00fap \u0111\u1ee1 m\u1ecdi ng\u01b0\u1eddi, m\u1ecdi ng\u01b0\u1eddi s\u1ebd gi\u00fap \u0111\u1ee1 b\u1ea1n. Ch\u00e2n th\u00e0nh xin l\u1ed7i m\u1ecdi ng\u01b0\u1eddi, m\u1ecdi ng\u01b0\u1eddi c\u0169ng s\u1ebd nh\u1eadn l\u1ed7i v\u1edbi b\u1ea1n khi h\u1ecd g\u1eb7p sai l\u1ea7m. Ch\u1eb3ng ai th\u00edch l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng k\u1ebb soi m\u00f3i, h\u01a1n thua, c\u1ea1nh tranh b\u1eb1ng m\u1ecdi c\u00e1ch \u0111\u1ec3 th\u0103ng ti\u1ebfn c\u1ea3.<\/p>\n

Kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi<\/h2>\n

Khi g\u1eb7p ph\u1ea3i t\u00ecnh hu\u1ed1ng kh\u00f3 b\u1ea1n kh\u00f4ng th\u1ec3 x\u1eed l\u00fd, m\u1ed9t kh\u00e1ch h\u00e0ng b\u1ea1n ch\u01b0a t\u1eebng g\u1eb7p bao gi\u1edd, m\u1ed9t nhi\u1ec7m v\u1ee5 m\u1edbi \u0111\u01b0\u1ee3c giao nh\u01b0ng b\u1ea1n ch\u01b0a hi\u1ec3u r\u00f5\u2026 b\u1ea1n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p.\u00a0Ch\u1eebng n\u00e0o c\u00f2n mu\u1ed1n ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n, b\u1ea1n c\u1ea7n ph\u1ea3i th\u1ec3 hi\u1ec7n \u201cm\u1eb7t k\u00e9m\u201d c\u1ee7a m\u00ecnh ra v\u00e0 kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi.<\/p>\n

N\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n kh\u00e1 b\u00ecnh th\u01b0\u1eddng, t\u1ebb nh\u1ea1t; b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p c\u1ea5p cao h\u01a1n \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n r\u00f5 r\u00e0ng h\u01a1n ho\u1eb7c tham gia v\u00e0o c\u00e1c d\u1ef1 \u00e1n ti\u1ec1m n\u0103ng m\u1edbi.<\/p>\n

G\u1eafn k\u1ebft v\u1edbi \u0111\u1ed3ng nghi\u1ec7p\u00a0\u201cb\u00ean ngo\u00e0i v\u0103n ph\u00f2ng\u201d<\/h2>\n

M\u1ed9t th\u1ef1c t\u1ebf m\u00e0 \u0111\u00f4i khi b\u1ea1n kh\u00f4ng \u0111\u1ec3 \u00fd, \u0111\u00f3 l\u00e0 th\u1eddi gian b\u1ea1n d\u00e0nh cho \u0111\u1ed3ng nghi\u1ec7p \u0111\u00f4i khi c\u00f2n nhi\u1ec1u h\u01a1n th\u1eddi gian d\u00e0nh cho gia \u0111\u00ecnh, b\u1ea1n b\u00e8. V\u1eady n\u00ean, h\u00e3y th\u1eed g\u1eafn k\u1ebft v\u1edbi h\u1ecd b\u00ean ngo\u00e0i kh\u00f4ng gian v\u0103n ph\u00f2ng l\u00e0m vi\u1ec7c. Cafe, \u0103n u\u1ed1ng, xem phim c\u00f9ng nhau c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 t\u00ednh c\u00e1ch c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 d\u1ec5 d\u00e0ng th\u00f4ng c\u1ea3m, s\u1ebb chia v\u1edbi nhau.<\/p>\n

\"Hi\u1ec3u<\/p>\n

T\u1ea1i Masterskills, ch\u00fang t\u00f4i d\u00e0nh th\u1eddi gian cu\u1ed1i tu\u1ea7n \u0111\u1ec3 t\u1ed5 ch\u1ee9c ti\u1ec7c BBQ c\u00f9ng nhau<\/p>\n<\/div>\n

\u0110\u1eebng l\u00e0m vi\u1ec7c nh\u01b0 m\u1ed9t c\u00e1i m\u00e1y<\/h2>\n

N\u1ebfu c\u00f3 m\u1ed9t c\u00f4ng t\u1eafc c\u1ea3m x\u00fac, b\u1ea1n c\u00f3 mu\u1ed1n t\u1eaft n\u00f3 \u0111i? B\u1ea1n s\u1ebd ng\u1ed3i tr\u01b0\u1edbc m\u00e1y t\u00ednh, k\u00edch chu\u1ed9t, tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng qua live chat b\u1eb1ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi m\u1eabu, nghe \u0111i\u1ec7n tho\u1ea1i\u2026 nh\u01b0 m\u1ed9t robot? H\u00e3y ch\u1ecdn c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 \u201ckh\u00f4ng\u201d n\u1ebfu b\u1ea1n mu\u1ed1n duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

M\u1ecdi s\u1ef1 c\u00e1u gi\u1eadn, c\u0103ng th\u1eb3ng c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0l\u00e0 nh\u1eefng b\u00e0i luy\u1ec7n t\u1eadp gi\u00fap b\u1ea1n ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac t\u1ed1t h\u01a1n. Nh\u1eefng ng\u01b0\u1eddi lu\u00f4n nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 theo c\u00e1ch t\u00edch c\u1ef1c s\u1ebd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh h\u01a1n v\u00e0 lan t\u1ecfa s\u1ef1 t\u00edch c\u1ef1c c\u1ee7a m\u00ecnh t\u1edbi ng\u01b0\u1eddi kh\u00e1c, \u0111\u00f3 l\u00e0 \u0111i\u1ec1u r\u1ea5t c\u1ea7n trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

T\u00ecm ni\u1ec1m vui ngo\u00e0i c\u00f4ng vi\u1ec7c<\/h2>\n

H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n c\u00f3 s\u1ef1 \u0111\u1ea7u t\u01b0 cho ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng sau gi\u1edd l\u00e0m vi\u1ec7c \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ea1nh ph\u00fac v\u00e0 c\u1ea3m th\u1ea5y tr\u1ecdn v\u1eb9n. H\u00e3y g\u1eb7p g\u1ee1 b\u1ea1n b\u00e8 c\u1ee7a b\u1ea1n c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t, d\u00e0nh nhi\u1ec1u th\u1eddi gian cho ng\u01b0\u1eddi y\u00eau (n\u1ebfu c\u00f3), \u0111i d\u1ea1o hay \u0111i \u0111\u1ebfn ph\u00f2ng t\u1eadp gym, \u0111i xem phim v\u00e0 \u0103n \u0111\u1ed3 \u0103n ngon. \u0110\u1eebng \u0111\u1ec3 nh\u1eefng ch\u00e1n n\u1ea3n trong c\u00f4ng vi\u1ec7c gi\u1ebft ch\u1ebft c\u00e1c th\u00fa vui t\u00e2m h\u1ed3n c\u1ee7a b\u1ea1n.<\/p>\n

\"Masterskills<\/p>\n

Customer Success Manager c\u1ee7a Masterskills t\u1ea1i Y T\u00fd, L\u00e0o Cai<\/p>\n<\/div>\n

V\u1eady c\u00f2n b\u1ea1n? B\u1ea1n l\u00e0m nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c khi l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, chia s\u1ebb v\u1edbi ch\u00fang t\u00f4i nh\u00e9!<\/p>\n

Theo Nate Vickery<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • T\u1ea1i sao ph\u00e1t tri\u1ec3n ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac (EQ) l\u1ea1i quan tr\u1ecdng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/em><\/li>\n
  • L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    L\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 r\u1ea5t th\u00fa v\u1ecb (ch\u00fang ta \u0111\u1ec1u th\u00edch c\u1ea3m gi\u00e1c gi\u00fap \u0111\u1ee1 \u0111\u01b0\u1ee3c m\u1ed9t ai \u0111\u00f3). Nh\u01b0ng \u0111i\u1ec1u n\u00e0y kh\u00f4ng h\u1eb3n \u0111\u00fang \u2013 n\u00f3 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 r\u1ea5t m\u1ec7t m\u1ecfi. B\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c nhau v\u1edbi nh\u1eefng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53148"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53148"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53148\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}