{"id":53161,"date":"2023-12-20T06:29:47","date_gmt":"2023-12-19T23:29:47","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ly-do-khach-hang-khong-hai-long-va-cach-khac-phuc.html"},"modified":"2023-12-20T06:29:47","modified_gmt":"2023-12-19T23:29:47","slug":"ly-do-khach-hang-khong-hai-long-va-cach-khac-phuc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ly-do-khach-hang-khong-hai-long-va-cach-khac-phuc.html","title":{"rendered":"L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c"},"content":{"rendered":"
Kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng l\u00e0 v\u1ea5n \u0111\u1ec1 r\u1ea5t d\u1ec5 g\u1eb7p ph\u1ea3i c\u1ee7a b\u1ea5t k\u1ef3 th\u01b0\u01a1ng hi\u1ec7u n\u00e0o. Ng\u00e0y nay, v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ea1ng x\u00e3 h\u1ed9i, m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn c\u00f3 th\u1ec3 khi\u1ebfn s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n ti\u00eau tan trong nh\u00e1y m\u1eaft. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, Masterskills s\u1ebd ch\u1ec9 ra c\u00e1c l\u00fd do ph\u1ed5 bi\u1ebfn khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c.<\/p>\n

L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/h2>\n

1. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t qua c\u00e1c k\u00eanh<\/h3>\n

Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01a1n l\u1ebb l\u00e0 m\u1ed9t \u0111i\u1ec3m tr\u1eeb d\u00e0nh cho th\u01b0\u01a1ng hi\u1ec7u. N\u1ebfu b\u1ea1n th\u01b0\u1eddng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi b\u1eb1ng email v\u00e0 c\u00f3 m\u1ed9t trang fanpage Facebook, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mu\u1ed1n b\u1ea1n tr\u1ea3 l\u1eddi \u0111\u1ed3ng th\u1eddi qua Facebook nhanh ch\u00f3ng v\u00e0 \u0111\u00fang gi\u1ecdng \u0111i\u1ec7u nh\u01b0 khi b\u1ea1n s\u1ebd l\u00e0m qua email. H\u1ecd k\u1ef3 v\u1ecdng \u0111\u01b0\u1ee3c nghe nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c b\u1ea5t k\u1ec3 qua k\u00eanh n\u00e0o m\u00e0 h\u1ecd l\u1ef1a ch\u1ecdn \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi b\u1ea1n. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng n\u1ebfu n\u1ec1n t\u1ea3ng h\u1ecd \u01b0a d\u00f9ng l\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0ng b\u1ea1n l\u1ea1i ch\u1ecdn c\u00e1ch g\u1ecdi \u0111i\u1ec7n tho\u1ea1i tr\u1ef1c ti\u1ebfp v\u00e0 \u0111i\u1ec1u n\u00e0y \u0111\u00f4i khi khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y phi\u1ec1n to\u00e1i.<\/p>\n

2. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng thi\u1ebfu ch\u1ee7 \u0111\u1ed9ng<\/h3>\n

Kh\u00e1ch h\u00e0ng mu\u1ed1n mua s\u1ea3n ph\u1ea9m t\u1eeb nh\u1eefng c\u00f4ng ty lu\u00f4n hi\u1ec3u r\u00f5 s\u1edf th\u00edch c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c ch\u1ee9ng minh b\u1eb1ng c\u00e1ch th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c \u01b0u \u0111\u00e3i tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng ph\u1ea3i c\u1ea5t ti\u1ebfng h\u1ecfi. H\u1ecd mu\u1ed1n c\u00f3 nh\u1eefng ng\u01b0\u1eddi c\u1ed9ng s\u1ef1. H\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o n\u1ebfu x\u1ea3y ra b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec kh\u00e1c th\u01b0\u1eddng, b\u1ea5t ti\u1ec7n hay c\u00f3 m\u1ed9t \u01b0u \u0111\u00e3i c\u1ef1c t\u1ed1t.<\/p>\n

3. Thi\u1ebfu t\u00ednh c\u00e1 nh\u00e2n h\u00f3a<\/h3>\n

C\u00e1c c\u00f4ng ty th\u01b0\u1eddng c\u00f3 n\u1ec1n t\u1ea3ng kh\u00e1ch h\u00e0ng kh\u00e1 l\u1edbn v\u00e0 c\u00f3 xu h\u01b0\u1edbng \u00e1p d\u1ee5ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ed3ng nh\u1ea5t \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c. Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng l\u1ea1i \u0111\u00f2i h\u1ecfi \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n h\u00f3a khi h\u1ecd li\u00ean l\u1ea1c v\u1edbi c\u00f4ng ty. N\u1ebfu h\u1ecd l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi, s\u1eb5n s\u00e0ng d\u00e0nh m\u1ed9t kho\u1ea3n ti\u1ec1n l\u1edbn mua s\u1eafm hay h\u00e0o h\u1ee9ng tr\u1edf th\u00e0nh ng\u01b0\u1eddi ti\u00ean phong mua d\u00f2ng s\u1ea3n ph\u1ea9m m\u1edbi m\u00e0 c\u00f4ng ty v\u1eeba ph\u00e1t tri\u1ec3n, h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed x\u1ee9ng \u0111\u00e1ng. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng kh\u00e1c l\u1ea1i ch\u1ec9 mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, kh\u00f4ng c\u1ea7n \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7. Nh\u1eefng c\u00f4ng ty t\u1ed1t nh\u1ea5t h\u1ecdc c\u00e1ch kh\u00e1c bi\u1ec7t d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n

4. T\u01b0\u01a1ng t\u00e1c kh\u00f4ng hi\u1ec7u qu\u1ea3<\/h3>\n

B\u1ea5t k\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u g\u00ec khi t\u00ecm \u0111\u1ebfn c\u00f4ng ty, h\u1ecd v\u1eabn mu\u1ed1n c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u00e0nh ri\u00eang cho h\u1ecd: v\u1edbi t\u00ean ri\u00eang, nhanh v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t c\u00f3 th\u1ec3. L\u00fd do c\u1ee7a vi\u1ec7c t\u01b0\u01a1ng t\u00e1c thi\u1ebfu hi\u1ec7u qu\u1ea3 kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c c\u00e1c \u0111\u1ea1i di\u1ec7n kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hay khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng. Khi nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ebfn s\u1ef1 tr\u1ee3 gi\u00fap h\u01a1n, s\u1ebd r\u1ea5t d\u1ec5 \u0111\u1ec3 qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u00e0 kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1 k\u1ebft th\u00fac v\u1edbi vi\u1ec7c k\u1ebft n\u1ed1i b\u1ecb ng\u1eaft v\u00e0 ti\u00eau t\u1ed1n th\u1eddi gian.<\/p>\n

Kh\u1eafc ph\u1ee5c t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/h2>\n

1. Khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe<\/h3>\n

T\u1ea5t c\u1ea3 nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n \u0111\u1ec1u c\u00f3 m\u1ed9t \u0111i\u1ec3m chung: \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u00e1ng l\u1ebd ph\u1ea3i x\u1ea3y ra nh\u01b0ng cu\u1ed1i c\u00f9ng \u0111\u00e3 kh\u00f4ng th\u00e0nh. S\u1ea3n ph\u1ea9m kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng, ng\u01b0\u1eddi s\u1eeda ch\u1eefa kh\u00f4ng xu\u1ea5t hi\u1ec7n theo l\u1ecbch h\u1eb9n, k\u1ef3 v\u1ecdng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. Trong b\u1ea5t c\u1ee9 t\u00ecnh hu\u1ed1ng n\u00e0o, kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd \u0111\u1ec1u c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i v\u1edbi s\u1ef1 phi\u1ec1n to\u00e1i m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i. Khi v\u1ea5n \u0111\u1ec1 \u0111\u1ee7 l\u1edbn \u0111\u1ebfn m\u1ee9c h\u1ecd ph\u1ea3i t\u00ecm \u0111\u1ebfn c\u00f4ng ty, h\u1ecd \u0111ang r\u1ea5t th\u1ea5t v\u1ecdng.<\/p>\n

N\u1ebfu b\u1ea1n ph\u1ea3n h\u1ed3i t\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng b\u1eb1ng c\u00e1ch ngay l\u1eadp t\u1ee9c c\u1ed1 g\u1eafng t\u00ecm gi\u1ea3i ph\u00e1p, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn t\u00e1c d\u1ee5ng ng\u01b0\u1ee3c v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng h\u01a1n. Kh\u00e1ch h\u00e0ng l\u00fac n\u00e0y \u0111ang kh\u00f4ng h\u00e0i l\u00f2ng ho\u1eb7c r\u1ea5t t\u1ee9c gi\u1eadn, d\u1ec5 b\u1ecb k\u00edch \u0111\u1ed9ng, do \u0111\u00f3 \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean b\u1ea1n n\u00ean l\u00e0m l\u00e0 \u0111\u01b0a h\u1ecd v\u00e0o t\u00ecnh th\u1ebf d\u1ec5 th\u1ecfa hi\u1ec7p h\u01a1n.<\/p>\n

\"Kh\u00e1ch<\/p>\n

H\u00e3y lu\u00f4n l\u1eafng nghe t\u1eadn c\u00f9ng v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Th\u00f4ng th\u01b0\u1eddng, m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng th\u1ef1c s\u1ef1 quan t\u00e2m nhi\u1ec1u h\u01a1n v\u1ec1 c\u1ea3m gi\u00e1c c\u00f3 \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u hay kh\u00f4ng. Tuy nhi\u00ean, n\u1ebfu b\u1ea1n ngay l\u1eadp t\u1ee9c t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y b\u1ea1n kh\u00f4ng d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 th\u1ef1c s\u1ef1 l\u1eafng nghe v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Do \u0111\u00f3, ngay c\u1ea3 khi v\u1ea5n \u0111\u1ec1 \u0111\u00f3 r\u1ea5t th\u00f4ng th\u01b0\u1eddng, h\u00e3y d\u00e0nh th\u1eddi gian khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u. B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch n\u00f3i nh\u1eefng c\u00e2u nh\u01b0: \u201cCh\u00fang t\u00f4i bi\u1ebft l\u00e0 b\u1ea1n \u0111\u00e3 c\u1ea3m th\u1ea5y r\u1ea5t phi\u1ec1n ph\u1ee9c khi ph\u1ea3i mang v\u1ec1 nh\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m m\u00e0 sau \u0111\u00f3 b\u1ea1n nh\u1eadn ra r\u1eb1ng n\u00f3 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a b\u1ea1n\u201d.<\/p>\n

Kh\u00f4ng ai c\u00f3 th\u1ec3 th\u00e0nh th\u1eadt h\u01a1n m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng. N\u00f3i chuy\u1ec7n m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh v\u1edbi h\u1ecd kh\u00f4ng nh\u1eefng gi\u00fap xoa d\u1ecbu s\u1ef1 b\u1ef1c b\u1ed9i h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i t\u1ed1t \u0111\u1ec3 b\u1ea1n t\u00ecm ki\u1ebfm insight gi\u00e1 tr\u1ecb. H\u00e3y bi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng tr\u1edf th\u00e0nh m\u1ed9t \u0111\u1ea7u m\u1ee5c b\u1eaft bu\u1ed9c trong vi\u1ec7c qu\u1ea3n l\u00fd. B\u1ea5t k\u1ec3 \u0111\u00e2y l\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t ng\u01b0\u1eddi\/ m\u1ed9t nh\u00f3m ng\u01b0\u1eddi, h\u1ecd v\u1eabn ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c tin nh\u1eafn \u0111\u1ec1u \u0111\u1eb7n t\u1edbi kh\u00e1ch h\u00e0ng. Gi\u1eef l\u1ea1i c\u00e1c d\u1eef li\u1ec7u v\u1ec1 th\u1ee9 kh\u00e1ch h\u00e0ng \u01b0a th\u00edch, qu\u00e1 tr\u00ecnh mua h\u00e0ng\u00a0c\u1ee7a h\u1ecd v\u00e0 th\u00f4ng tin c\u00e1 nh\u00e2n thu th\u1eadp \u0111\u01b0\u1ee3c trong c\u00e1c \u0111o\u1ea1n h\u1ed9i tho\u1ea1i. S\u1eed d\u1ee5ng ch\u00fang \u0111\u1ec3 c\u00e1c t\u01b0\u01a1ng t\u00e1c t\u01b0\u01a1ng lai mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a nhi\u1ec1u h\u01a1n.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 t\u00edch h\u1ee3p live chat v\u00e0o website \u0111\u1ec3\u00a0l\u01b0u tr\u1eef th\u00f4ng tin c\u01a1 b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, th\u1eddi gian online hay l\u1ecbch s\u1eed truy c\u1eadp. T\u1eeb nh\u1eefng d\u1eef li\u1ec7u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i v\u00e0 l\u1eafng nghe kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd b\u00e0y t\u1ecf v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng h\u01a1n.<\/p>\n

2. \u0110\u1ed3ng c\u1ea3m<\/h3>\n

Sau khi l\u1eafng nghe v\u1ea5n \u0111\u1ec1 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n v\u00e0 k\u0129 c\u00e0ng, \u0111\u00e2y l\u00e0 l\u00fac b\u1ea1n t\u1ecf r\u00f5 s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a b\u1ea1n th\u00e2n v\u1edbi h\u1ecd. S\u1ef1 \u0111\u1ed3ng c\u1ea3m r\u1ea5t quan tr\u1ecdng v\u00e0 ph\u1ea3i \u0111\u1ebfn tr\u01b0\u1edbc l\u1eddi xin l\u1ed7i, n\u1ebfu kh\u00f4ng kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t d\u1ec5 c\u1ea3m th\u1ea5y h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 l\u1eddi xin l\u1ed7i ch\u1ec9 mang t\u00ednh ch\u1ea5t chi\u1ebfu l\u1ec7. N\u1ebfu s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n hay quy tr\u00ecnh thanh to\u00e1n c\u1ee7a b\u1ea1n g\u1eb7p v\u1ea5n \u0111\u1ec1, h\u00e3y t\u1ecf r\u00f5 s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. Ngay c\u1ea3 khi b\u1ea1n c\u1ea3m th\u1ea5y ng\u01b0\u1eddi sai l\u00e0 kh\u00e1ch h\u00e0ng, b\u1ea1n v\u1eabn c\u1ea7n khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u. M\u1eb7c d\u00f9 kh\u00f4ng d\u1ec5, nh\u01b0ng \u0111\u00e2y ch\u00ednh l\u00e0 m\u1ea5u ch\u1ed1t quy\u1ebft \u0111\u1ecbnh b\u1ea1n c\u00f3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o hay kh\u00f4ng.<\/p>\n

3. \u0110\u01b0a kh\u00e1ch h\u00e0ng t\u1edbi gi\u1ea3i ph\u00e1p<\/h3>\n

\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00e1ch \u0111\u1eb7t ra c\u00e1c c\u00e2u h\u1ecfi. V\u00ed d\u1ee5:<\/p>\n

    \n
  • Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 l\u00e0m g\u00ec \u0111\u1ec3 gi\u00fap b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1?<\/li>\n
  • B\u1ea1n ngh\u0129 r\u1eb1ng v\u1ea5n \u0111\u1ec1 n\u1eb1m \u1edf \u0111\u00e2u?<\/li>\n<\/ul>\n

    S\u1ebd c\u00f3 nh\u1eefng r\u1ee7i ro nh\u1ea5t \u0111\u1ecbnh \u0111\u1ed1i v\u1edbi c\u00e2u h\u1ecfi m\u1edf nh\u01b0 th\u1ebf n\u00e0y, nh\u01b0ng ph\u1ea7n l\u1edbn m\u1ecdi ng\u01b0\u1eddi ch\u1ec9 mu\u1ed1n v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch m\u00e0 kh\u00f4ng c\u1ea7n t\u1edbi nh\u1eefng h\u00e0nh \u0111\u1ed9ng xa h\u01a1n. T\u00ecnh hu\u1ed1ng t\u1ec7 nh\u1ea5t l\u00e0 khi kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi m\u1ed9t th\u1ee9 m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: \u201cT\u00f4i r\u1ea5t \u0111\u1ec1 cao vi\u1ec7c b\u1ea1n t\u00ecm t\u1edbi t\u00f4i \u0111\u1ec3 gi\u00fap b\u1ea1n l\u00e0m vi\u1ec7c \u0111\u00f3. Tuy nhi\u00ean, kh\u00f4ng may l\u00e0 vi\u1ec7c \u0111\u00f3 n\u1eb1m ngo\u00e0i th\u1ea9m quy\u1ec1n c\u1ee7a t\u00f4i. \u0110i\u1ec1u t\u00f4i c\u00f3 th\u1ec3 l\u00e0m l\u00e0\u2026\u201d. \u0110\u1eebng qu\u00ean theo s\u00e1t nh\u1eefng l\u1eddi h\u1ee9a m\u00e0 b\u1ea1n \u0111\u00e3 n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    4. Cung c\u1ea5p bi\u1ec7n ph\u00e1p kh\u1ea3 thi<\/h3>\n

    Vi\u1ec7c n\u00e0y nh\u1eb1m gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn gi\u1eefa \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng \u1edf b\u01b0\u1edbc 3. H\u00e3y ch\u1eafc ch\u1eafn l\u00e0 b\u1ea1n \u0111\u1ea3m tr\u00e1ch \u0111\u01b0\u1ee3c nhi\u1ec7m v\u1ee5 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 theo d\u00f5i s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd bi\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh \u0111ang \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/p>\n

    Trong m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng nh\u1ea5t \u0111\u1ecbnh, c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c c\u1ee5 th\u1ec3 s\u1ebd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ho\u1eb7c gi\u1ea3i ph\u00e1p c\u00f3 th\u1ec3 kh\u00f4ng d\u1ec5 \u0111\u1ec3 t\u00ecm ra. \u0110\u1ed1i v\u1edbi ph\u1ea7n l\u1edbn m\u1ecdi ng\u01b0\u1eddi, khi b\u1ea1n l\u1eafng nghe h\u1ecd, \u0111\u1ed3ng c\u1ea3m theo \u0111\u00fang c\u00e1ch v\u00e0 b\u00e0y t\u1ecf s\u1ef1 n\u1ed7 l\u1ef1c \u0111\u1ec3 s\u1eeda ch\u1eefa, h\u1ecd s\u1ebd b\u00ecnh t\u0129nh tr\u1edf l\u1ea1i v\u00e0 b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u201ch\u00f4 bi\u1ebfn\u201d kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef tr\u1edf n\u00ean trung th\u00e0nh.<\/p>\n

    5. Nh\u1ea5t qu\u00e1n c\u00e1ch c\u01b0 x\u1eed gi\u1eefa qu\u1ea3n l\u00fd \u2013 nh\u00e2n vi\u00ean v\u00e0 nh\u00e2n vi\u00ean \u2013 kh\u00e1ch h\u00e0ng<\/h3>\n

    N\u1ebfu b\u1ea1n l\u00e0 ch\u1ee7 doanh nghi\u1ec7p, l\u00e3nh \u0111\u1ea1o hay qu\u1ea3n l\u00fd, h\u00e3y nh\u1edb r\u1eb1ng nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng theo c\u00e1ch m\u00e0 b\u1ea1n l\u00e0m v\u1edbi h\u1ecd. T\u1ef1 h\u1ecfi b\u1ea3n th\u00e2n nh\u1eefng c\u00e2u sau:<\/p>\n

      \n
    • B\u1ea1n c\u00f3 ch\u00e0o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh m\u1ed7i ng\u00e0y?<\/li>\n
    • B\u1ea1n c\u00f3 l\u1ecbch s\u1ef1 khi gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u1edbi h\u1ecd?<\/li>\n
    • B\u1ea1n c\u00f3 n\u1ed7 l\u1ef1c h\u1ebft s\u1ee9c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd?<\/li>\n
    • B\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 l\u1eafng nghe h\u1ecd n\u00f3i?<\/li>\n<\/ul>\n

      D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ea3n \u00e1nh t\u01b0 duy qu\u1ea3n l\u00fd c\u1ee7a l\u00e3nh \u0111\u1ea1o l\u00ean nh\u00e2n vi\u00ean, do \u0111\u00f3 h\u00e3y tu\u00e2n th\u1ee7 theo nguy\u00ean t\u1eafc v\u00e0ng: \u0111\u1ed1i x\u1eed v\u1edbi nh\u00e2n vi\u00ean theo c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0 lu\u00f4n \u00fd th\u1ee9c \u0111\u01b0\u1ee3c r\u1eb1ng, t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1ch \u0111\u1ed1i x\u1eed \u1ea5y s\u1ebd lu\u00f4n c\u00f3 \u1edf xung quanh b\u1ea1n. Quy t\u1eafc, quy tr\u00ecnh hay ch\u00ednh s\u00e1ch \u0111\u01b0\u1ee3c ban h\u00e0nh qua c\u00e1c k\u00eanh ph\u1ea3i gi\u1ed1ng nhau. N\u1ebfu b\u1ea1n thay \u0111\u1ed5i m\u1ed9t \u0111i\u1ec1u, nh\u1eefng y\u1ebfu t\u1ed1 kh\u00e1c c\u0169ng c\u1ea7n thay \u0111\u1ed5i nh\u1eb1m \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tin t\u01b0\u1edfng v\u00e0o d\u1ecbch v\u1ee5 \u0111\u1ed3ng nh\u1ea5t.<\/p>\n

      Kh\u1eafc ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng trong th\u1ef1c t\u1ebf<\/h3>\n

      H\u00e3ng pizza Domino\u2019s \u0111\u00e3 t\u1eebng b\u1ecb \u0111em ra ch\u1ebf gi\u1ec5u b\u1edfi nhi\u1ec1u kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n r\u1eb1ng chi\u1ebfc pizza c\u1ee7a h\u1ecd c\u00f3 v\u1ecb kh\u00f4ng kh\u00e1c g\u00ec b\u00eca c\u00e1c t\u00f4ng. C\u00f4ng ty n\u00e0y c\u00f9ng v\u1edbi nh\u00e0 h\u00e0ng Chuck E. Cheese x\u1ebfp b\u00e9t b\u1ea3ng trong kh\u1ea3o s\u00e1t v\u1ec1 kh\u1ea9u v\u1ecb \u01b0a th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n b\u1edfi Brand Keys n\u0103m 2009.<\/p>\n

      Domino\u2019s \u0111\u00e3 l\u1eafng nghe c\u00e1c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 ph\u1ea3n h\u1ed3i b\u1eb1ng c\u00e1ch thay \u0111\u1ed5i c\u00f4ng th\u1ee9c. H\u1ecd khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u0169ng nh\u01b0\u00a0c\u00e1c blogger chuy\u00ean v\u1ec1 \u1ea9m th\u1ef1c th\u1eed c\u00e1c v\u1ecb pizza m\u1edbi v\u00e0 \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 th\u00f4ng qua m\u1ea1ng x\u00e3 h\u1ed9i. H\u00e0nh \u0111\u1ed9ng minh b\u1ea1ch, s\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn ch\u1ec9 tr\u00edch v\u00e0 s\u1eeda \u0111\u1ed5i n\u00e0y \u0111\u00e3 khi\u1ebfn cho m\u1ecdi ng\u01b0\u1eddi c\u00f3 c\u00e1i nh\u00ecn thi\u1ec7n ch\u00ed h\u01a1n v\u1edbi Domino\u2019s. CEO c\u1ee7a Domino\u2019s Patrick Doyle \u0111\u00e3 nh\u1ea5n m\u1ea1nh trong m\u1ed9t v\u0103n b\u1ea3n ch\u00ednh th\u1ee9c r\u1eb1ng h\u1ecd l\u1eafng nghe nh\u1eefng l\u1eddi ph\u00ea b\u00ecnh: \u201cB\u1ea1n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn suy s\u1ee5p tinh th\u1ea7n b\u1eb1ng nh\u1eefng b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c ho\u1eb7c s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 khi\u1ebfn b\u1ea1n c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa b\u1eaft tay v\u00e0o l\u00e0m m\u1ed9t chi\u1ebfc pizza ngon h\u01a1n. Ch\u00fang t\u00f4i \u00a0ch\u1ecdn c\u00e1ch th\u1ee9 hai\u201d.<\/p>\n

      \"L\u1eafng<\/p>\n

      Thay v\u00ec \u201cxu\u1ed1ng d\u1ed1c\u201d b\u1edfi nh\u1eefng l\u1eddi ch\u1ec9 tr\u00edch, Domino\u2019s ch\u1ecdn c\u00e1ch thu nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i ti\u1ebfn t\u1eebng ng\u00e0y<\/p>\n<\/div>\n

      \u1ede \u0111\u00e2y, Domino\u2019s l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 c\u0169ng ch\u00ednh kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh v\u1ecb pizza m\u1edbi c\u1ee7a h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c tung ra th\u1ecb tr\u01b0\u1eddng hay kh\u00f4ng. Domino\u2019s \u0111\u00e3 \u0111\u00fang khi kh\u00e9o l\u00e9o l\u00e0m th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y quan tr\u1ecdng nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

      Ngu\u1ed3n: Kissmetrics, Entrepreneur<\/em><\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • B\u00ed quy\u1ebft t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng \u0111a k\u00eanh th\u1eddi 4.0<\/em><\/li>\n
      • Kh\u00f4ng t\u00edch h\u1ee3p CRM, b\u1ea1n s\u1ebd ch\u1eadm ch\u00e2n trong k\u1ef7 nguy\u00ean d\u1eef li\u1ec7u<\/em><\/li>\n
      • Thi\u1ebft l\u1eadp v\u0103n h\u00f3a l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m trong doanh nghi\u1ec7p<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng l\u00e0 v\u1ea5n \u0111\u1ec1 r\u1ea5t d\u1ec5 g\u1eb7p ph\u1ea3i c\u1ee7a b\u1ea5t k\u1ef3 th\u01b0\u01a1ng hi\u1ec7u n\u00e0o. Ng\u00e0y nay, v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ea1ng x\u00e3 h\u1ed9i, m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn c\u00f3 th\u1ec3 khi\u1ebfn s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n ti\u00eau tan trong nh\u00e1y m\u1eaft. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, Masterskills s\u1ebd ch\u1ec9 ra c\u00e1c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53161"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53161"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53161\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}