{"id":53174,"date":"2023-12-20T06:31:59","date_gmt":"2023-12-19T23:31:59","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tai-sao-phat-trien-chi-so-cam-xuc-eq-lai-quan-trong-trong-dich-vu-khach-hang.html"},"modified":"2023-12-20T06:31:59","modified_gmt":"2023-12-19T23:31:59","slug":"tai-sao-phat-trien-chi-so-cam-xuc-eq-lai-quan-trong-trong-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tai-sao-phat-trien-chi-so-cam-xuc-eq-lai-quan-trong-trong-dich-vu-khach-hang.html","title":{"rendered":"T\u1ea1i sao ph\u00e1t tri\u1ec3n ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac (EQ) l\u1ea1i quan tr\u1ecdng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"<div id=\"test\">C\u1ea3m x\u00fac con ng\u01b0\u1eddi l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. C\u1ea3m x\u00fac gi\u00fap cho vi\u1ec7c giao ti\u1ebfp v\u1edbi nhau tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. D\u00f9 t\u1ed1t \u0111\u1eb9p hay t\u1ed3i t\u1ec7, c\u1ea3m x\u00fac c\u0169ng l\u00e0 th\u1ee9 khi\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t.<\/p>\n<p>C\u1ea3m x\u00fac c\u00f3 th\u1ec3 \u0111o \u0111\u1ebfm \u0111\u01b0\u1ee3c hay kh\u00f4ng? C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng. Tuy nhi\u00ean, kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t v\u00e0 th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac l\u00e0 c\u00f3 th\u1ec3 \u0111\u1ecbnh l\u01b0\u1ee3ng. Peter Salovey v\u00e0 John Mayer g\u1ecdi \u0111\u1ea1i l\u01b0\u1ee3ng n\u00e0y l\u00e0 ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ (Emotional intelligence).<\/p>\n<h2 id=\"1-chi-so-cam-xuc-eq-gi\">Ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ g\u00ec?<\/h2>\n<p>Ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac, theo l\u00fd thuy\u1ebft t\u00e2m l\u00fd h\u1ecdc, l\u00e0 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft, \u0111\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n c\u0169ng nh\u01b0 th\u1ea5u hi\u1ec3u v\u00e0 ch\u1ebf ng\u1ef1 c\u1ea3m x\u00fac.<\/p>\n<p>Daniel Goleman \u0111\u00e3 ph\u1ed5 bi\u1ebfn \u00fd t\u01b0\u1edfng n\u00e0y v\u00e0 ph\u00e1t tri\u1ec3n n\u00f3 b\u1eb1ng vi\u1ec7c t\u1ea1o ra 5 th\u00e0nh ph\u1ea7n c\u1ee7a ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac:<\/p>\n<ul>\n<li>T\u1ef1 nh\u1eadn th\u1ee9c \u2013 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft,\u00a0th\u1ea5u hi\u1ec3u t\u00e2m tr\u1ea1ng v\u00e0 c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n, c\u0169ng nh\u01b0 t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 t\u1edbi nh\u1eefng th\u1ee9 kh\u00e1c.<\/li>\n<li>T\u1ef1 ki\u1ec3m so\u00e1t \u2013\u00a0kh\u1ea3 n\u0103ng tr\u00ec ho\u00e3n s\u1ef1 t\u1ef1 th\u1ecfa m\u00e3n, c\u00e2n b\u1eb1ng nhu c\u1ea7u c\u1ee7a b\u1ea3n th\u00e2n khi so v\u1edbi ng\u01b0\u1eddi kh\u00e1c v\u00e0 ch\u1ee7 \u0111\u1ed9ng ki\u1ec1m ch\u1ebf c\u01a1n b\u1ed1c \u0111\u1ed3ng. B\u00ean c\u1ea1nh \u0111\u00f3 c\u00f2n l\u00e0 kh\u1ea3\u00a0n\u0103ng th\u00edch \u1ee9ng, \u0111\u1ed1i ph\u00f3 tr\u01b0\u1edbc thay \u0111\u1ed5i v\u00e0 duy tr\u00ec s\u1ef1 t\u1eadn t\u00e2m ki\u00ean tr\u00ec trong c\u00f4ng vi\u1ec7c.<\/li>\n<li>\u0110\u1ed9ng l\u1ef1c b\u00ean trong \u2013 c\u1ea3m h\u1ee9ng cho c\u00f4ng vi\u1ec7c, xu\u1ea5t ph\u00e1t t\u1eeb b\u00ean trong m\u1ed7i ng\u01b0\u1eddi;\u00a0v\u01b0\u1ee3t tr\u00ean c\u1ea3 ti\u1ec1n b\u1ea1c v\u00e0 \u0111\u1ecba v\u1ecb (v\u00ed d\u1ee5 nh\u01b0 mong mu\u1ed1n h\u1ecdc h\u1ecfi, kinh nghi\u1ec7m\u2026)<\/li>\n<li>\u0110\u1ed3ng c\u1ea3m \u2013 kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n<li>K\u1ef9 n\u0103ng x\u00e3 h\u1ed9i \u2013 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 x\u00e2y d\u1ef1ng network<\/li>\n<\/ul>\n<p>Daniel Goleman th\u1eeba nh\u1eadn r\u1eb1ng n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 t\u1ef1 nh\u1eadn th\u1ee9c v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh, n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi kh\u00e1c, th\u00ec d\u00f9 b\u1ea1n c\u00f3 th\u00f4ng minh t\u1edbi \u0111\u00e2u, b\u1ea1n c\u0169ng kh\u00f4ng th\u1ec3 ti\u1ebfn xa.<\/p>\n<div id=\"attachment_11380\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11380\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/IQ-vs-EQ-2.png\" alt=\"Ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ\" width=\"730\" height=\"604\" title=\"IQ-vs-EQ-2\"><\/p>\n<p class=\"wp-caption-text\">Ch\u1ec9 s\u1ed1 th\u00f4ng minh IQ ch\u1ec9 l\u00e0 ph\u1ea7n n\u1ed5i c\u1ee7a t\u1ea3ng b\u0103ng. Ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ m\u1edbi l\u00e0 ph\u1ea7n ch\u00ecm l\u1edbn h\u01a1n v\u00e0 quy\u1ebft \u0111\u1ecbnh \u0111\u00e1ng k\u1ec3 t\u1edbi vi\u1ec7c b\u1ea1n s\u1ebd \u0111i xa t\u1edbi \u0111\u00e2u.<\/p>\n<\/div>\n<h2 id=\"2-nhan-thuc-cam-xuc-trong-dich-vu-khach-hang\">Nh\u1eadn th\u1ee9c c\u1ea3m x\u00fac trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n<p>C\u1ea3m x\u00fac l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong suy ngh\u0129 c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. C\u1ea3m x\u00fac th\u00fac \u0111\u1ea9y ch\u00fang ta h\u00e0nh \u0111\u1ed9ng. Trong tr\u01b0\u1eddng h\u1ee3p nguy c\u1ea5p, c\u1ea3m x\u00fac c\u00f2n c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta tr\u00e1nh \u0111\u01b0\u1ee3c nguy hi\u1ec3m \u0111\u1ec3 s\u1ed1ng s\u00f3t v\u00e0 t\u1ed3n t\u1ea1i.<\/p>\n<p>V\u1eady c\u1ea3m x\u00fac \u0111\u00f3ng vai tr\u00f2 nh\u01b0 th\u1ebf n\u00e0o trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/p>\n<p>B\u1ea3n ch\u1ea5t c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 s\u1ef1 giao ti\u1ebfp, k\u1ebft n\u1ed1i. N\u1ebfu kh\u00f4ng c\u00f3 c\u1ea3m x\u00fac, \u0111\u1ed1i v\u1edbi con ng\u01b0\u1eddi, s\u1ebd r\u1ea5t kh\u00f3 \u0111\u1ec3 t\u00ecm \u0111i\u1ec3m chung v\u00ec c\u1ea3m x\u00fac cho ph\u00e9p ch\u00fang ta hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c \u0111ang c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o. N\u00ean n\u1ebfu b\u1ea1n mu\u1ed1n vi\u1ec7c giao ti\u1ebfp c\u1ee7a m\u00ecnh ph\u00f9 h\u1ee3p v\u1edbi suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i c\u1ed1 g\u1eafng \u0111\u1ec3 ph\u00e1t tri\u1ec3n ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac.<\/p>\n<p>Theo Psychology Today, ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac l\u00e0 kh\u1ea3 n\u0103ng nh\u1eadn th\u1ee9c\u00a0v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh b\u1ea1n v\u00e0 c\u1ea3 c\u1ee7a nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. Th\u00f4ng th\u01b0\u1eddng n\u00f3 g\u1ed3m 3 k\u1ef9 n\u0103ng:<\/p>\n<ul>\n<li>Nh\u1eadn th\u1ee9c c\u1ea3m x\u00fac (bao g\u1ed3m kh\u1ea3 n\u0103ng nh\u1eadn ra c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c)<\/li>\n<li>Kh\u1ea3 n\u0103ng khai th\u00e1c c\u1ea3m x\u00fac v\u00e0 \u1ee9ng d\u1ee5ng ch\u00fang v\u00e0o trong c\u00f4ng vi\u1ec7c\u00a0(v\u00ed d\u1ee5 suy ngh\u0129 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1)<\/li>\n<li>Kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac (bao g\u1ed3m kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac c\u00e1 nh\u00e2n, kh\u1ea3 n\u0103ng kh\u00edch l\u1ec7 hay gi\u00fap\u00a0ng\u01b0\u1eddi kh\u00e1c b\u00ecnh t\u0129nh)<\/li>\n<\/ul>\n<p>V\u00e0 nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y th\u1ef1c s\u1ef1 h\u1eefu d\u1ee5ng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"3-cam-xuc-khach-hang\">C\u1ea3m x\u00fac\u00a0kh\u00e1ch h\u00e0ng<\/h2>\n<p>B\u1ea1n s\u1ebd g\u1eb7p r\u1ea5t nhi\u1ec1u nh\u00f3m kh\u00e1ch h\u00e0ng nh\u01b0ng ch\u1ec9 c\u00f3 2 lo\u1ea1i c\u1ea3m x\u00fac: T\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c.<\/p>\n<h3 id=\"3-1-1-cam-xuc-tich-cuc-ngac-nhien-hanh-phuc-va-biet-on\">1.\u00a0C\u1ea3m x\u00fac t\u00edch c\u1ef1c: ng\u1ea1c nhi\u00ean, h\u1ea1nh ph\u00fac v\u00e0 bi\u1ebft \u01a1n<\/h3>\n<p>B\u00e2y gi\u1edd, h\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n \u0111ang l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac v\u00e0 b\u1ea1n li\u00ean l\u1ea1c v\u1edbi t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u00a0ho\u1eb7c tr\u00f2 chuy\u1ec7n v\u1edbi doanh nghi\u1ec7p qua live chat.<\/p>\n<p>B\u1ea1n k\u1ef3 v\u1ecdng s\u1ebd c\u00f3 m\u1ed9t cu\u1ed9c h\u1ed9i tho\u1ea1i vui v\u1ebb, nh\u01b0ng h\u00f3a ra b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t robot chuy\u00ean nghi\u1ec7p. Li\u1ec7u \u0111\u00e2y c\u00f3 ph\u1ea3i m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb?<\/p>\n<p>Nh\u01b0ng m\u1ed9t khi c\u00f3 s\u1ef1 \u0111\u1ed3ng c\u1ea3m, b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang vui, b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd \u0111i\u1ec1u ch\u1ec9nh\u00a0cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a m\u00ecnh ph\u00f9 h\u1ee3p v\u1edbi t\u00e2m tr\u1ea1ng c\u1ee7a h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 c\u01b0\u1eddi, b\u00f4ng \u0111\u00f9a n\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y \u0111\u00f3 l\u00e0 th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p. Kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t tr\u00e2n tr\u1ecdng \u0111i\u1ec1u n\u00e0y!<\/p>\n<h3 id=\"3-2-2-cam-xuc-tieu-cuc-tuc-gian-va-that-vong\">2.\u00a0C\u1ea3m x\u00fac ti\u00eau c\u1ef1c: t\u1ee9c gi\u1eadn v\u00e0 th\u1ea5t v\u1ecdng<\/h3>\n<p>N\u1ebfu b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef ho\u1eb7c kh\u00e1ch h\u00e0ng kh\u00f4ng vui, b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng tranh lu\u1eadn v\u1edbi h\u1ecd. N\u1ebfu b\u1ea1n cho th\u1ea5y r\u1eb1ng b\u1ea1n c\u0169ng \u0111ang gi\u1eadn, c\u1ea3 cu\u1ed9c xung \u0111\u1ed9t s\u1ebd leo thang. Nh\u01b0ng khi b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u, h\u1ecd s\u1ebd ki\u1ec3m so\u00e1t b\u1ea3n th\u00e2n t\u1ed1t h\u01a1n, v\u00e0 b\u1ea1n c\u0169ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u00ecm ki\u1ebfm v\u00e0\u00a0\u0111\u01b0a ra gi\u1ea3i ph\u00e1p th\u1ecfa m\u00e3n mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t l\u1eddi ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng. Ch\u1eebng n\u00e0o b\u1ea1n c\u00f2n nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c n\u00f3, b\u1ea1n c\u00f3 th\u1ec3 xin l\u1ed7i, \u0111\u1ed3ng c\u1ea3m v\u1edbi h\u1ecd, l\u1eafng nghe v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n s\u1ebd t\u00ecm ra gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i. Nh\u1edd \u0111\u00f3 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebfn kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n th\u00e0nh kh\u00e1ch h\u00e0ng khen ng\u1ee3i.<\/p>\n<h2 id=\"4-du-chi-so-cam-xuc-cua-ban-la-bao-nhieu-hay-tu-hao-ve-no-va-tiep-tuc-phat-trien\">D\u00f9 ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n l\u00e0 bao nhi\u00eau, h\u00e3y t\u1ef1 h\u00e0o v\u1ec1 n\u00f3 v\u00e0 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n<\/h2>\n<p>Ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ l\u00e0 ch\u1ec9 s\u1ed1 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n quan tr\u1ecdng nh\u1ea5t. N\u00f3 gi\u00fap hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ecdi ng\u01b0\u1eddi v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3. N\u00f3 gi\u00fap b\u1ea1n ph\u1ed1i h\u1ee3p t\u1ed1t\u00a0v\u1edbi ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, bi\u1ec3u c\u1ea3m g\u01b0\u01a1ng m\u1eb7t v\u00e0 t\u00f4ng gi\u1ecdng c\u00f3 c\u1ea3m x\u00fac. Nh\u1edd n\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111o\u00e1n bi\u1ebft \u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00e1c \u0111ang c\u00f3 c\u1ea3m nh\u1eadn g\u00ec. N\u00f3 c\u0169ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh cu\u1ed9c tr\u00f2 chuy\u1ec7n cho ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3m nh\u1eadn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<p>\u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, k\u1ef9 n\u0103ng n\u00e0y l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5.<\/p>\n<p>M\u1ed9t kh\u00e1ch h\u00e0ng 89 tu\u1ed5i v\u00ec tuy\u1ebft r\u01a1i qu\u00e1 d\u00e0y n\u00ean kh\u00f4ng th\u1ec3 l\u00e1i xe \u0111i mua \u0111\u1ed3 \u0103n. Con g\u00e1i c\u1ee7a \u00f4ng ta g\u1ecdi \u0111i\u1ec7n t\u1edbi r\u1ea5t nhi\u1ec1u si\u00eau th\u1ecb \u0111\u1ec3 h\u1ecfi v\u1ec1 vi\u1ec7c giao h\u00e0ng, nh\u01b0ng kh\u00f4ng b\u00ean n\u00e0o \u0111\u1ed3ng\u00a0\u00fd v\u00ec c\u01a1n b\u00e3o \u0111ang t\u1edbi. Cu\u1ed1i c\u00f9ng c\u00f4 \u1ea5y g\u1ecdi t\u1edbi Trader Joe\u2019s. \u0110\u00e2y l\u00e0 m\u1ed9t \u0111\u01a1n v\u1ecb kh\u00f4ng c\u00f3 d\u1ecbch v\u1ee5 giao h\u00e0ng.<\/p>\n<p>B\u00e2y gi\u1edd, \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu nh\u00e2n vi\u00ean tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t ng\u01b0\u1eddi v\u00f4 c\u1ea3m?<\/p>\n<p>C\u00f3 th\u1ec3, kh\u00e1ch h\u00e0ng s\u1ebd nghe th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi r\u1eb1ng Trader Joe\u2019s kh\u00f4ng giao b\u1ea5t k\u1ef3 lo\u1ea1i h\u00e0ng h\u00f3a n\u00e0o v\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng v\u00ec n\u00f3 tr\u00e1i v\u1edbi quy tr\u00ecnh c\u1ee7a h\u1ecd.<\/p>\n<p>S\u1ebd kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac n\u00e0o c\u1ea3, kh\u00f4ng c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi v\u00e0 kh\u00f4ng c\u00f3 c\u00e2u chuy\u1ec7n lan t\u1ecfa\u00a0n\u00e0o tr\u1edf th\u00e0nh c\u00e2u chuy\u1ec7n PR hi\u1ec7u qu\u1ea3 nh\u1ea5t c\u1ee7a Trader Joe\u2019s.<\/p>\n<p>Nh\u01b0ng v\u00ec cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1edfi m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, n\u00ean c\u1ea3 c\u00e2u chuy\u1ec7n \u0111\u00e3 c\u00f3 m\u1ed9t c\u00e1i k\u1ebft \u0111\u1eb9p.<\/p>\n<p>Nh\u00e2n vi\u00ean c\u1ee7a Trader Joe\u2019s \u0111\u00e3 giao h\u00e0ng cho \u00f4ng c\u1ee5, h\u1ecd \u0111\u00e3 giao h\u00e0ng, kh\u00f4ng l\u1ea5y ti\u1ec1n v\u00e0 g\u1eedi t\u1edbi \u00f4ng c\u1ee5\u00a0l\u1eddi ch\u00fac Gi\u00e1ng sinh vui v\u1ebb.<\/p>\n<p>V\u1eady l\u1ea7n t\u1edbi, khi b\u1ea1n ch\u00e1n n\u1ea3n v\u1edbi c\u00f4ng vi\u1ec7c, v\u00e0 b\u1ea1n mu\u1ed1n t\u1eaft c\u00f4ng t\u1eafc c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh, h\u00e3y nh\u1edb l\u1ea1i c\u00e2u chuy\u1ec7n v\u1ec1 \u00f4ng c\u1ee5 gi\u00e0 v\u00e0 nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Trade Joe\u2019s nh\u01b0 nh\u1eefng ng\u01b0\u1eddi truy\u1ec1n c\u1ea3m h\u1ee9ng. N\u1ebfu kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng c\u1ea3m x\u00fac tuy\u1ec7t v\u1eddi v\u00e0 \u0111\u1ea7y t\u00ednh nh\u00e2n v\u0103n nh\u01b0 th\u1ebf, c\u00e2u chuy\u1ec7n \u0111\u00f3 ch\u1eafc kh\u00f4ng th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t m\u00f3n qu\u00e0 Gi\u00e1ng sinh tuy\u1ec7t v\u1eddi cho gia \u0111\u00ecnh \u00f4ng c\u1ee5.<\/p>\n<p style=\"text-align: right\"><em>Theo Justyna Polaczyk<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>Khai th\u00e1c y\u1ebfu t\u1ed1 c\u1ea3m x\u00fac \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/em><\/li>\n<li><em>H\u00e0nh tr\u00ecnh t\u1ea1o k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>C\u1ea3m x\u00fac c\u00f3 th\u1ec3 \u0111o \u0111\u1ebfm \u0111\u01b0\u1ee3c hay kh\u00f4ng? C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng. Tuy nhi\u00ean, kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t v\u00e0 th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac l\u00e0 c\u00f3 th\u1ec3 \u0111\u1ecbnh l\u01b0\u1ee3ng. Peter Salovey v\u00e0 John Mayer g\u1ecdi \u0111\u1ea1i l\u01b0\u1ee3ng n\u00e0y l\u00e0 ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac EQ (Emotional intelligence).<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53174"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53174"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53174\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}