{"id":5322,"date":"2023-11-29T06:26:33","date_gmt":"2023-11-29T06:26:33","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5322"},"modified":"2023-11-29T17:33:34","modified_gmt":"2023-11-29T17:33:34","slug":"7-nguyen-tac-cua-thong-quan-ly-chat-luong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-nguyen-tac-cua-thong-quan-ly-chat-luong.html","title":{"rendered":"7 Nguy\u00ean t\u1eafc c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng"},"content":{"rendered":"<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 1: H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<p>\u0110\u00e2y l\u00e0 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i v\u00e0 c\u0169ng d\u1ec5 b\u1ecb hi\u1ec3u sai nh\u1ea5t, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam, n\u01a1i m\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f4i khi l\u00e0 m\u1ed9t s\u1ef1 xa x\u1ec9. \u0110\u00e2y kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 hi\u1ec3u kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng nh\u01b0 c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0 H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng mang t\u00ednh to\u00e0n di\u1ec7n v\u00e0 t\u1ed5ng quan h\u01a1n nhi\u1ec1u, t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c kh\u00f4ng ch\u1ec9 l\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, m\u00e0 c\u00f2n mong m\u1ecfi t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i \u0111\u00e1p \u1ee9ng v\u01b0\u1ee3t xa s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ecbnh h\u01b0\u1edbng cho kh\u00e1ch h\u00e0ng nh\u01b0 l\u00e0:<\/p>\n<ul>\n<li>Hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai.<\/li>\n<li>S\u1eafp x\u1ebfp c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c t\u01b0\u01a1ng \u1ee9ng v\u1edbi nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u tr\u00ean nh\u1eb1m m\u1ee5c \u0111\u00edch l\u00e0 v\u01b0\u1ee3t xa s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 2: S\u1ef1 l\u00e3nh \u0111\u1ea1o\u00a0<\/strong><\/h2>\n<p>L\u00e3nh \u0111\u1ea1o c\u00f3 v\u00e0i tr\u00f2 kh\u00f4ng th\u1ec3 thay th\u1ebf trong th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, do \u0111\u00f3 vi\u1ec7c \u0111\u01b0a ra ph\u01b0\u01a1ng h\u01b0\u1edbng, m\u1ee5c ti\u00eau l\u00e0 c\u1ef1c k\u00ec quan tr\u1ecdng. Nguy\u00ean t\u1eafc n\u00e0y c\u1ea7n ph\u1ea3i t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp t\u1ea7m nh\u00ecn v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng cho t\u1ed5 ch\u1ee9c.<\/li>\n<li>\u0110\u1eb7t m\u1ee5c ti\u00eau \u0111\u1ea7y th\u00e1ch th\u1ee9c.<\/li>\n<li>T\u1ea1o d\u1ef1ng ni\u1ec1m tin.<\/li>\n<li>Trang b\u1ecb v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean.<\/li>\n<li>Ghi nh\u1eadn \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-697 jetpack-lazy-image\" src=\"https:\/\/i0.wp.com\/vietquality.vn\/wp-content\/uploads\/\/12\/icon-1623888_960_720.jpg?resize=300%2C300&amp;is-pending-load=1#038;ssl=1\" srcset=\"data:image\/gif;base64 , https:\/\/vietquality.vn\/7-nguyen-tac-cua-he-thong-quan-ly-chat-luong\/R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 , \" alt=\"\" \/><\/p>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 3: S\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi<\/strong><\/h2>\n<p>T\u1ea5t c\u1ea3 m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u g\u00f3p ph\u1ea7n t\u1ea1o ra th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c, ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng v\u1eady. Ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng c\u00f2n l\u00e0 vi\u1ec7c c\u1ee7a ph\u00f2ng ch\u1ea5t l\u01b0\u1ee3ng, m\u00e0 n\u00f3 tr\u1edf th\u00e0nh tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c.<\/p>\n<ul>\n<li>Ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec1u c\u00f3 \u0111i\u1ec1u ki\u1ec7n \u0111\u00f3ng g\u00f3p, v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u00e1nh gi\u00e1 \u0111\u00fang m\u1ef1c.<\/li>\n<li>Ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean th\u00e0nh nh\u1eefng ng\u01b0\u1eddi \u0111\u00e1ng tin c\u1eady.<\/li>\n<li>Khuy\u1ebfn kh\u00edch tham gia c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c c\u00e1 nh\u00e2n, tr\u00e1nh c\u00e0o b\u1eb1ng.<\/li>\n<li>Khuy\u00ean kh\u00edch n\u00e2ng cao v\u00e0 chia s\u1ebd ki\u1ebfn th\u1ee9c.<\/li>\n<li>Khuy\u1ebfn kh\u00edch trao \u0111\u1ed5i m\u1ed9t c\u00e1ch c\u1edfi m\u1edf, t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 4: Ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh<\/strong><\/h2>\n<p>M\u1ecdi th\u1ee9 trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 th\u1ec3 quy v\u1ec1 quy tr\u00ecnh, m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u c\u00f3 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra mong \u0111\u1ee3i. B\u1eb1ng c\u00e1ch ti\u1ebfp c\u1eadn theo quy tr\u00ecnh, t\u1ed5 ch\u1ee9c s\u1ebd lo\u1ea1i b\u1ecf \u0111\u01b0\u1ee3c nhi\u1ec1u l\u00e3ng ph\u00ed, t\u1eadp trung v\u00e0o nh\u1eefng th\u1ee9 th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft. C\u00e1c vi\u1ec7c c\u1ea7n ph\u1ea3i l\u00e0m l\u00e0:<\/p>\n<ul>\n<li>\u0110\u01b0a t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1ec1 d\u1ea1ng quy tr\u00ecnh.<\/li>\n<li>\u0110o l\u01b0\u1eddng n\u0103ng l\u1ef1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a quy tr\u00ecnh.<\/li>\n<li>T\u1eadp trung v\u00e0o s\u1ef1 li\u00ean k\u1ebft gi\u1eefa c\u00e1c ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li>\u01afu ti\u00ean c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/li>\n<li>S\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 5: Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng<\/strong><\/h2>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 kh\u00f4ng d\u1ef1a tr\u00ean suy ngh\u0129 c\u00e1 nh\u00e2n, d\u1ef1a tr\u00ean suy \u0111o\u00e1n, c\u0169ng kh\u00f4ng ph\u1ea3i t\u00f4i th\u1ea5y b\u1ea1n th\u1ea5y, m\u00e0 ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 d\u1ef1a v\u00e0o d\u1eef li\u1ec7u ta c\u00f3. Cho n\u00ean quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng, ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 th\u1ebf n\u00e0o l\u00e0 \u201cfact\u201d th\u1ebf n\u00e0o \u201cfigure\u201d, s\u1ebd gi\u00fap \u00edch cho doanh nghi\u1ec7p r\u1ea5t nhi\u1ec1u.<\/p>\n<ul>\n<li>\u0110\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn d\u1eef li\u1ec7u ch\u00ednh x\u00e1c v\u00e0 \u0111\u00e1ng tin c\u1eady<\/li>\n<li>S\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u00edch h\u1ee3p \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/li>\n<li>\u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean ph\u00e2n t\u00edch<\/li>\n<li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u00e2n b\u1eb1ng v\u1edbi kinh nghi\u1ec7m th\u1ef1c t\u1ebf<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 6: C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/strong><\/h2>\n<p>Kh\u00f4ng c\u00f3 g\u00ec qu\u00e1 t\u1ed1t \u0111\u1ec3 kh\u00f4ng th\u1ec3 c\u1ea3i ti\u1ebfn, th\u1ebf gi\u1edbi \u0111ang thay \u0111\u1ed5i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, c\u1ea3i ti\u1ebfn gi\u00fap t\u1ed5 ch\u1ee9c n\u00e2ng cao v\u1ecb th\u1ebf, theo k\u1ecbp th\u1eddi \u0111\u1ea1i, lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed. Cho n\u00ean c\u1ea3i ti\u1ebfn trong t\u1ed5 ch\u1ee9c c\u1ea7n:<\/p>\n<ul>\n<li>C\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n<li>Th\u1ed1ng nh\u1ea5t c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn v\u1ec1 m\u1ed9t quy tr\u00ecnh chu\u1ea9n.<\/li>\n<li>Trao quy\u1ec1n cho nh\u00e2n vi\u00ean \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u1ea3i ti\u1ebfn.<\/li>\n<li>\u0110o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ea3i ti\u1ebfn v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn.<\/li>\n<li>Ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng cho th\u00e0nh qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/li>\n<\/ul>\n<h2><strong>Nguy\u00ean t\u1eafc s\u1ed1 7: Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7<\/strong><\/h2>\n<p>Nh\u00e0 cung \u1ee9ng v\u00e0 c\u00e1c\u00a0b\u00ean li\u00ean quan, \u0111\u00f3ng m\u1ed9t vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u1edbi t\u1ed5 ch\u1ee9c. C\u00e0ng ng\u00e0y vi\u1ec7c chuy\u00ean m\u00f4n h\u00f3a di\u1ec5n ra c\u00e0ng nhanh. Kh\u00f4ng ai c\u00f3 th\u1ec3 t\u1ef1 s\u1ea3n xu\u1ea5t m\u1ecdi th\u1ee9. Do \u0111\u00f3 vi\u1ec7c ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi nh\u00e0 cung c\u1ea5p l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng c\u1ef1c k\u00ec c\u1ea7n thi\u1ebft, c\u1ea7n t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>\u0110\u00e1nh gi\u00e1, l\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p nh\u1eb1m ki\u1ec3m so\u00e1t chi ph\u00ed. T\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c, t\u1ea1o nhi\u1ec1u gi\u00e1 tr\u1ecb h\u01a1n.<\/li>\n<li>Thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 d\u1ef1a tr\u00ean c\u1ea3 d\u00e0i h\u1ea1n v\u00e0 ng\u1eafn h\u1ea1n.<\/li>\n<li>Chia s\u1ebd ki\u1ebfn th\u1ee9c, th\u00f4ng tin, ngu\u1ed3n t\u00e0i nguy\u00ean, k\u1ebf ho\u1ea1ch v\u1edbi \u0111\u1ed1i t\u00e1c.<\/li>\n<li>T\u0103ng c\u01b0\u1eddng h\u1ee3p t\u00e1c trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n.<\/li>\n<li>Ghi nh\u1eadn, \u0111\u00e1nh gi\u00e1 nh\u1eefng n\u1ed7 l\u1ef1c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u1ee7a nh\u00e0 cung c\u1ea5p.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Nguy\u00ean t\u1eafc s\u1ed1 1: H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng \u0110\u00e2y l\u00e0 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i v\u00e0 c\u0169ng d\u1ec5 b\u1ecb hi\u1ec3u sai nh\u1ea5t, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam, n\u01a1i m\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f4i khi l\u00e0 m\u1ed9t s\u1ef1 xa x\u1ec9. \u0110\u00e2y kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 hi\u1ec3u kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng nh\u01b0 c\u1ea7u c\u1ee7a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,227],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5322"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5322"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5322\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}