{"id":53265,"date":"2023-12-20T06:51:41","date_gmt":"2023-12-19T23:51:41","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-doc-dao-cua-2-ong-lon-facebook-va-google.html"},"modified":"2023-12-20T06:51:41","modified_gmt":"2023-12-19T23:51:41","slug":"dich-vu-khach-hang-doc-dao-cua-2-ong-lon-facebook-va-google","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-doc-dao-cua-2-ong-lon-facebook-va-google.html","title":{"rendered":"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a 2 \u201c\u00f4ng l\u1edbn\u201d Facebook v\u00e0 Google"},"content":{"rendered":"
Trong hai ph\u1ea7n tr\u01b0\u1edbc c\u1ee7a lo\u1ea1t b\u00e0i, Masterskills \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1edbi c\u00e1c b\u1ea1n v\u1ec1 ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple, Netflix v\u00e0 Uber hay g\u1ea7n \u0111\u00e2y l\u00e0 Verizon, Comcast v\u00e0 Amazon. B\u00e0i vi\u1ebft ti\u1ebfp theo n\u00e0y, th\u1eed c\u00f9ng kh\u00e1m ph\u00e1 ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a hai g\u00e3 \u201ckh\u1ed5ng l\u1ed3\u201d: Facebook v\u00e0 Google.<\/p>\n

Facebook v\u00e0 l\u1ef1a ch\u1ecdn ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t<\/h2>\n

Tr\u01b0\u1edbc khi \u0111i v\u00e0o chi ti\u1ebft, c\u00f3 m\u1ed9t \u0111i\u1ec1u ch\u1eafc ch\u1eafn l\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111i \u0111\u1ebfn trang d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Facebook m\u1edbi c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh, li\u1ec7u h\u1ecd c\u00f3 \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng real-time (theo th\u1eddi gian th\u1ef1c) hay kh\u00f4ng.<\/p>\n

V\u1edbi h\u01a1n 1,79 t\u1ef7 ng\u01b0\u1eddi d\u00f9ng\/th\u00e1ng, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng \u00bc d\u00e2n s\u1ed1 th\u1ebf gi\u1edbi, n\u1ebfu c\u00f3, ch\u1eafc ch\u1eafn Facebook s\u1ebd c\u1ea7n t\u1edbi s\u1ed1 nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng m\u1ed9t qu\u1ed1c gia m\u1edbi \u0111\u1ee7 \u0111\u1ec3 ph\u1ea3n h\u1ed3i qua \u0111i\u1ec7n tho\u1ea1i, live chat hay c\u00e1c h\u00ecnh th\u1ee9c real-time kh\u00e1c.<\/p>\n

\u0110\u00f3 c\u0169ng l\u00e0 l\u00fd do Facebook l\u1ef1a ch\u1ecdn ph\u00e1t tri\u1ec3n ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00e1c bi\u1ec7t, v\u1edbi 2 h\u00ecnh th\u1ee9c ch\u00ednh: t\u1ef1 ph\u1ee5c v\u1ee5 (self-service) d\u1ef1a tr\u00ean b\u1ed9 t\u1ed5ng h\u1ee3p c\u00e1c c\u00e2u h\u1ecfi, b\u00e0i vi\u1ebft s\u1eb5n c\u00f3 v\u00e0 di\u1ec5n \u0111\u00e0n \u2013 n\u01a1i ng\u01b0\u1eddi d\u00f9ng gi\u00fap \u0111\u1ee1 l\u1eabn nhau trong nh\u1eefng v\u1ea5n \u0111\u1ec1, v\u01b0\u1edbng m\u1eafc ph\u1ee9c t\u1ea1p\u00a0h\u01a1n.<\/p>\n

\"D\u1ecbch<\/p>\n

Tham kh\u1ea3o c\u00e1ch Facebook ph\u00e1t tri\u1ec3n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1edbi 1\/4 d\u00e2n s\u1ed1 th\u1ebf gi\u1edbi<\/p>\n<\/div>\n

Khi ti\u1ebfp c\u1eadn trang d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Facebook, \u0111\u1ea7u ti\u00ean b\u1ea1n s\u1ebd th\u1ea5y m\u1ee5c FAQ \u2013 h\u1ed7 tr\u1ee3 ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n v\u00e0 th\u01b0\u1eddng g\u1eb7p, ch\u1eb3ng h\u1ea1n\u00a0nh\u01b0 \u0111\u1eb7t l\u1ea1i m\u1eadt kh\u1ea9u hay c\u00e0i \u0111\u1eb7t t\u00e0i kho\u1ea3n\u2026<\/p>\n

Ph\u00eda tr\u00ean c\u00f9ng c\u1ee7a trang, b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp c\u00e1c nh\u00f3m b\u00e0i vi\u1ebft kh\u00e1c nhau th\u00f4ng qua Ch\u1ee7 \u0111\u1ec1 hay Thanh t\u00ecm ki\u1ebfm v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 h\u01a1n. \u0110\u1ed3ng th\u1eddi, ph\u00eda cu\u1ed1i trang Facebook c\u0169ng th\u1ed1ng k\u00ea danh s\u00e1ch c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u1ed5 bi\u1ebfn nh\u1ea5t.<\/p>\n

V\u00ec m\u1ecdi th\u1ee9 \u0111\u1ec1u \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean ti\u00eau ch\u00ed t\u1ef1 ph\u1ee5c v\u1ee5 \u2013 \u0111\u01b0a ra c\u00e1c l\u1ef1a ch\u1ecdn v\u1ec1 tuy\u1ebfn \u0111\u01b0\u1eddng \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng t\u1ef1 quy\u1ebft \u0111\u1ecbnh h\u01b0\u1edbng \u0111i m\u00ecnh c\u1ea3m th\u1ea5y ph\u00f9 h\u1ee3p nh\u1ea5t. N\u1ebfu ai \u0111\u00f3 \u0111\u00e3 c\u00f3 c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3, h\u1ecd n\u00ean \u0111i t\u1edbi trang FAQ\u2026 Trong khi \u0111\u00f3, nh\u00f3m c\u00e1c b\u00e0i vi\u1ebft l\u1ea1i d\u00e0nh ri\u00eang cho nh\u1eefng kh\u00e1ch h\u00e0ng mu\u1ed1n kh\u00e1m ph\u00e1 ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3 nh\u01b0 b\u1ea3o m\u1eadt\u2026 Th\u1eadm ch\u00ed, trong tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 ti\u1ebfp c\u1eadn t\u1edbi t\u00e0i li\u1ec7u m\u00ecnh c\u1ea7n th\u00ec v\u1eabn c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ec3 h\u1ecd t\u1ef1 quy\u1ebft \u0111\u1ecbnh.<\/p>\n

Trong khi \u0111\u00f3, di\u1ec5n \u0111\u00e0n l\u1ea1i l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh kh\u00e1c c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Facebook. T\u1ea1i \u0111\u00e2y, ng\u01b0\u1eddi d\u00f9ng t\u1ef1 gi\u00fap \u0111\u1ee1 l\u1eabn nhau cho c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3 ch\u01b0a \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn trong c\u00e1c b\u00e0i vi\u1ebft\u2026<\/p>\n

V\u1edbi 1,79 t\u1ef7 ng\u01b0\u1eddi d\u00f9ng, s\u1ebd c\u00f3 h\u00e0ng ng\u00e0n ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ee1 v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 thi\u1ebft l\u1eadp v\u00e0 qu\u1ea3n l\u00fd c\u00e1c t\u00e0i kho\u1ea3n hay gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n h\u01a1n. \u0110i\u1ec3m \u0111\u1ed9c \u0111\u00e1o c\u1ee7a c\u00e1c di\u1ec5n \u0111\u00e0n ch\u00ednh l\u00e0 n\u00f3 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed v\u00e0 ch\u1ec9 c\u1ea7n m\u1ed9t nh\u00f3m ki\u1ec3m duy\u1ec7t th\u00f4ng tin nh\u1ecf \u0111\u1ec3 ch\u1eafc ch\u1eafn c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn kh\u00f4ng \u0111i ch\u1ec7ch h\u01b0\u1edbng.<\/p>\n

Ngo\u00e0i ra, s\u1ebd c\u00f3 m\u1ed9t nh\u00f3m nh\u1ecf trang d\u1ecbch v\u1ee5 Facebook d\u00e0nh ri\u00eang cho nh\u1eefng ai quan t\u00e2m \u0111\u1ebfn vi\u1ec7c mua qu\u1ea3ng c\u00e1o v\u00e0 s\u1eed d\u1ee5ng Facebook cho doanh nghi\u1ec7p. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u c\u00e1ch thi\u1ebft l\u1eadp m\u1ed9t chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o cho s\u1ea3n ph\u1ea9m, qu\u1ea3n l\u00fd fanpage\u2026<\/p>\n

N\u1ebfu hy v\u1ecdng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi Facebook, Masterskills ngh\u0129 r\u1eb1ng b\u1ea1n s\u1ebd ph\u1ea3i th\u1ea5t v\u1ecdng khi ch\u1ec9 c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn g\u1ea7n nh\u1ea5t trong tr\u01b0\u1eddng h\u1ee3p b\u00e1o c\u00e1o v\u1ea5n \u0111\u1ec1 ho\u1eb7c n\u1ed9p \u0111\u01a1n khi\u1ebfu n\u1ea1i.<\/p>\n

\u0110\u00e1nh gi\u00e1 chung th\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Facebook ho\u1ea1t \u0111\u1ed9ng kh\u00e1 tr\u01a1n tru v\u00e0 hi\u1ec7u qu\u1ea3. M\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i qu\u00e1 ho\u00e0n h\u1ea3o, nh\u01b0ng x\u00e9t \u0111i r\u1ed3i c\u0169ng ph\u1ea3i x\u00e9t l\u1ea1i, v\u1edbi h\u01a1n 1\/4 d\u00e2n s\u1ed1 tham gia Facebook, li\u1ec7u c\u00f2n l\u1ef1a ch\u1ecdn n\u00e0o t\u1ed1i \u01b0u h\u01a1n? C\u00f3 th\u1ebf, theo quan \u0111i\u1ec3m ng\u01b0\u1eddi d\u00f9ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng real-time ch\u1eafc ch\u1eafn s\u1ebd t\u1ed1t h\u01a1n, nh\u01b0ng v\u1edbi Facebook th\u00ec d\u01b0\u1eddng nh\u01b0 kh\u00f4ng th\u1ef1c s\u1ef1 kh\u1ea3 thi.<\/p>\n

C\u00f3 l\u1ebd Facebook n\u00ean b\u1ed1 sung c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, Chatbot v\u00e0 AI cho ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khi \u0111\u00f3 s\u1ebd c\u00f3 th\u00eam l\u1ef1a ch\u1ecdn h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng t\u1ed1i \u0111a thay v\u00ec ph\u1ee5 thu\u1ed9c v\u00e0o n\u1ed7 l\u1ef1c t\u1ef1 ph\u1ee5c v\u1ee5; tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n trong m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ho\u1eb7c ch\u1ee7 \u0111\u1ec1 \u0111\u1eb7c bi\u1ec7t\u2026<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Google<\/h2>\n

Ngo\u00e0i Facebook, trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills c\u0169ng mu\u1ed1n gi\u1edbi thi\u1ec7u c\u00e1ch Google \u0111ang l\u00e0m \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u201ckh\u1ee7ng\u201d c\u1ee7a m\u00ecnh. Qua nhi\u1ec1u n\u0103m, d\u1ecbch v\u1ee5 cung c\u1ea5p b\u1edfi Google \u0111\u00e3 b\u1ed5 sung th\u00eam h\u00e0ng lo\u1ea1t ho\u1ea1t \u0111\u1ed9ng, l\u0129nh v\u1ef1c, v\u00ec v\u1eady, \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t t\u1edbi c\u00e1c \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d c\u1ee7a m\u00ecnh, c\u00e1c trang d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Google \u0111\u01b0\u1ee3c chia theo c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5. Tr\u00ean trang n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y th\u00f4ng tin v\u1ec1 Google Search, Gmail, YouTube c\u0169ng nh\u01b0 AdWords ho\u1eb7c Google Analytics,\u2026 K\u1ec3 t\u1eeb khi Google x\u1eed l\u00fd d\u1eef li\u1ec7u v\u1ec1 th\u00f4ng tin b\u1ea3o m\u1eadt kh\u00e1ch h\u00e0ng, m\u1ed9t ph\u1ea7n cho m\u1ee5c n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ed5 sung.<\/p>\n

\"D\u1ecbch<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Google \u0111\u01b0\u1ee3c chia theo c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5: Google Search, Gmail, YouTube\u2026<\/p>\n<\/div>\n

B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ebfn trang H\u1ed7 tr\u1ee3 b\u1eb1ng c\u00e1ch v\u00e0o Trung t\u00e2m Tr\u1ee3 gi\u00fap c\u1ee7a Google \u2013 \u0111\u00f3 ch\u00ednh l\u00e0 c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a c\u00e1c trang d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1ea1i \u0111\u00e2y, t\u1ea5t c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea theo 3 nh\u00f3m: ng\u01b0\u1eddi d\u00f9ng, doanh nghi\u1ec7p v\u00e0 l\u1eadp tr\u00ecnh vi\u00ean. T\u01b0\u01a1ng t\u1ef1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Facebook, c\u0169ng c\u00f3 m\u1ed9t di\u1ec5n \u0111\u00e0n c\u1ed9ng \u0111\u1ed3ng d\u00e0nh cho nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t.<\/p>\n

C\u00f3 r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi ph\u00e0n n\u00e0n v\u1ec1 vi\u1ec7c h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Google, nh\u01b0ng tr\u01b0\u1edbc khi \u0111\u1ed5 l\u1ed7i, h\u00e3y th\u1eed nh\u1ea9m t\u00ednh c\u00f3 bao nhi\u00eau d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 ng\u01b0\u1eddi d\u00f9ng m\u00e0 \u201c\u00f4ng l\u1edbn\u201d n\u00e0y cung c\u1ea5p? N\u1ebfu gi\u1ea3 s\u1eed c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn, h\u1ea7u h\u1ebft d\u1ecbch v\u1ee5 m\u00e0 Google cung c\u1ea5p s\u1ebd kh\u00f4ng mi\u1ec5n ph\u00ed.<\/p>\n

Ph\u1ea7n l\u1edbn doanh thu c\u1ee7a Google \u0111\u1ebfn t\u1eeb nh\u1eefng nh\u00e0 qu\u1ea3ng c\u00e1o mu\u1ed1n ti\u1ebfp c\u1eadn h\u00e0ng t\u1ef7 ng\u01b0\u1eddi t\u00ecm ki\u1ebfm tr\u00ean Internet. M\u1ecdi ng\u01b0\u1eddi s\u1ebd c\u00e0ng \u00edt t\u00ecm ki\u1ebfm n\u1ebfu nh\u01b0 h\u1ecd d\u1ec5 d\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi th\u1ecfa \u0111\u00e1ng t\u1eeb nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Google c\u0169ng t\u01b0\u01a1ng t\u1ef1 nh\u01b0 Facebook v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng. Ch\u1ec9 t\u00ednh ri\u00eang Gmail \u0111\u00e3 c\u00f3 h\u01a1n 1 t\u1ef7 ng\u01b0\u1eddi s\u1eed d\u1ee5ng: li\u1ec7u b\u1ea1n \u0111\u00e3 t\u1eebng nh\u00ecn th\u1ea5y ai \u0111\u00f3 ch\u01b0a t\u1eebng t\u00ecm ki\u1ebfm tr\u00ean Google Search, g\u1eedi email qua Gmail hay ch\u01b0a t\u1eebng xem m\u1ed9t \u0111o\u1ea1n video tr\u00ean YouTube? V\u1edbi quy m\u00f4 kh\u1ed5ng l\u1ed3 nh\u01b0 v\u1eady, h\u1ecd c\u0169ng n\u00ean xem x\u00e9t s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 chatbot ho\u1eb7c AI \u0111\u1ec3 gi\u1ea3m s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o con ng\u01b0\u1eddi.<\/p>\n

N\u1ebfu \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c tr\u00ean quy m\u00f4 l\u1edbn, ch\u1eb3ng c\u00f3 g\u00ec ph\u00f9 h\u1ee3p h\u01a1n Facebook hay Google. V\u00e0 n\u1ebfu l\u1ef1a ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 ch\u1ee9ng t\u1ecf s\u1ef1 \u01b0u vi\u1ec7t v\u1edbi nh\u1eefng \u0111\u01a1n v\u1ecb c\u00f3 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng \u201ckh\u1ee7ng\u201d nh\u01b0 hai \u00f4ng l\u1edbn \u1edf tr\u00ean, ch\u1eafc ch\u1eafn n\u00f3 c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 \u1edf doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

Thi\u1ebft l\u1eadp m\u1ed9t n\u1ec1n t\u1ea3ng ki\u1ebfn \u200b\u200bth\u1ee9c kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00f3 v\u00e0 s\u1ebd kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u th\u1eddi gian \u2013 n\u1ebfu x\u00e9t v\u1ec1 l\u00e2u v\u1ec1 d\u00e0i, trong khi b\u1ea1n l\u1ea1i c\u00f3 th\u1ec3 nhanh ch\u00f3ng b\u00f9 \u0111\u1eafp chi ph\u00ed v\u1ec1 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c m\u00e0 m\u00ecnh \u0111\u00e3 b\u1ecf ra \u0111\u1ec3 chu\u1ea9n b\u1ecb.<\/p>\n

B\u1ea1n ngh\u0129 sao v\u1ec1 c\u00e1ch Google v\u00e0 Facebook ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng? B\u1ea1n \u0111\u00e3 bao gi\u1edd g\u1eb7p tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u1ef1? H\u00e3y chia s\u1ebb nh\u1eefng quan s\u00e1t v\u00e0 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1ea5n t\u01b0\u1ee3ng c\u1ee7a b\u1ea1n v\u1edbi Masterskills trong ph\u1ea7n B\u00ecnh lu\u1eadn d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/p>\n

Theo Jacob Firuta<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • [Infographic] D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u00f3 l\u00e0m n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p?<\/em><\/li>\n
  • L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, kh\u00f3 hay d\u1ec5?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Trong hai ph\u1ea7n tr\u01b0\u1edbc c\u1ee7a lo\u1ea1t b\u00e0i, Masterskills \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1edbi c\u00e1c b\u1ea1n v\u1ec1 ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple, Netflix v\u00e0 Uber hay g\u1ea7n \u0111\u00e2y l\u00e0 Verizon, Comcast v\u00e0 Amazon. B\u00e0i vi\u1ebft ti\u1ebfp theo n\u00e0y, th\u1eed c\u00f9ng kh\u00e1m ph\u00e1 ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a hai g\u00e3 \u201ckh\u1ed5ng l\u1ed3\u201d: Facebook […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53265"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53265"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53265\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}