{"id":53319,"date":"2023-12-20T07:04:32","date_gmt":"2023-12-20T00:04:32","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tuong-tac-khach-hang-qua-live-chat-hieu-qua-trong-mua-mua-sam-cuoi-nam.html"},"modified":"2023-12-20T07:04:32","modified_gmt":"2023-12-20T00:04:32","slug":"tuong-tac-khach-hang-qua-live-chat-hieu-qua-trong-mua-mua-sam-cuoi-nam","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tuong-tac-khach-hang-qua-live-chat-hieu-qua-trong-mua-mua-sam-cuoi-nam.html","title":{"rendered":"T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng qua live chat hi\u1ec7u qu\u1ea3 trong m\u00f9a mua s\u1eafm cu\u1ed1i n\u0103m"},"content":{"rendered":"<div id=\"test\">\u0110\u1ed1i v\u1edbi c\u00e1c website c\u00f3 s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn (live chat), l\u01b0\u1ee3ng truy c\u1eadp t\u0103ng cao d\u1ecbp cu\u1ed1i n\u0103m k\u00e9o theo s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u chat t\u0103ng, b\u1ea1n s\u1ebd c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1.<\/p>\n<p>Tuy nhi\u00ean, s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat cao \u0111\u1ed9t bi\u1ebfn c\u00f3 th\u1ec3 khi\u1ebfn c\u00e1c agent b\u1ecb qu\u00e1, th\u1eddi gian ch\u1edd \u0111\u1ee3i (waiting time) c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat b\u1ecb b\u1ecf l\u1ee1 (missed chat) t\u0103ng l\u00ean. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u00e0 c\u00f3 th\u1ec3 khi\u1ebfn s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p kh\u00f4ng nh\u01b0 k\u1ef3 v\u1ecdng.<\/p>\n<p>Masterskills s\u1ebd g\u1ee3i \u00fd cho b\u1ea1n m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 h\u01a1n trong kho\u1ea3ng th\u1eddi gian n\u00e0y qua ph\u1ea7n 5 c\u1ee7a chu\u1ed7i b\u00e0i vi\u1ebft <strong>T\u0103ng t\u1ed1c doanh thu d\u1ecbp cu\u1ed1i n\u0103m<\/strong>.<\/p>\n<p>Chu\u1ed7i b\u00e0i g\u1ed3m 5 ph\u1ea7n:<\/p>\n<ul>\n<li>Ph\u1ea7n 1: Website c\u1ee7a b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng cho m\u00f9a b\u00e1n h\u00e0ng cu\u1ed1i n\u0103m<\/li>\n<li>Ph\u1ea7n 2: T\u1ea1o c\u00fa h\u00edch doanh thu d\u1ecbp cu\u1ed1i n\u0103m<\/li>\n<li>Ph\u1ea7n 3: T\u00ecm c\u1ea3m h\u1ee9ng cho ho\u1ea1t \u0111\u1ed9ng truy\u1ec1n th\u00f4ng m\u1ea1ng x\u00e3 h\u1ed9i d\u1ecbp cu\u1ed1i n\u0103m<\/li>\n<li>Ph\u1ea7n 4: S\u1eb5n s\u00e0ng \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t d\u1ecbp cu\u1ed1i n\u0103m<\/li>\n<li>Ph\u1ea7n 5: T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng qua live chat hi\u1ec7u qu\u1ea3 h\u01a1n trong m\u00f9a mua s\u1eafm cu\u1ed1i n\u0103m<\/li>\n<\/ul>\n<h2 id=\"1-sap-xep-va-chuan-bi-tot-cho-doi-ngu-ho-tro-vien\">S\u1eafp x\u1ebfp v\u00e0 chu\u1ea9n b\u1ecb t\u1ed1t cho \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 vi\u00ean<\/h2>\n<h3 id=\"1-1-tang-cuong-ho-tro-vien\">T\u0103ng\u00a0c\u01b0\u1eddng\u00a0h\u1ed7 tr\u1ee3 vi\u00ean<\/h3>\n<div id=\"attachment_10610\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10610\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Overload-work.png\" alt=\"T\u0103ng th\u00eam agent \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ecbp cu\u1ed1i n\u0103m\" width=\"730\" height=\"406\" title=\"Overload-work\"><\/p>\n<p class=\"wp-caption-text\">C\u00e1c agent th\u01b0\u1eddng b\u1ecb qu\u00e1 t\u1ea3i v\u00e0o d\u1ecbp cu\u1ed1i n\u0103m<\/p>\n<\/div>\n<p>Theo nghi\u00ean c\u1ee9u, s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat m\u00e0 m\u1ed7i agent ph\u1ea3i x\u1eed l\u00fd d\u1ecbp cu\u1ed1i n\u0103m cao h\u01a1n 80% so v\u1edbi ng\u00e0y th\u01b0\u1eddng. B\u1ea1n n\u00ean c\u00e2n nh\u1eafc vi\u1ec7c tuy\u1ec3n th\u00eam h\u1ed7 tr\u1ee3 vi\u00ean th\u1eddi v\u1ee5 ho\u1eb7c lu\u00e2n chuy\u1ec3n nh\u00e2n s\u1ef1 t\u1eeb b\u1ed9 ph\u1eadn kh\u00e1c \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng,ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 c\u0169ng \u0111\u1ec3 gi\u1ea3m b\u1edbt \u00e1p l\u1ef1c cho cho c\u00e1c agent s\u1eb5n c\u00f3.<\/p>\n<h3 id=\"1-2-luon-san-sang\">Lu\u00f4n s\u1eb5n s\u00e0ng<\/h3>\n<p>\u0110\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 b\u1ea5t k\u1ef3 c\u01a1 h\u1ed9i n\u00e0o, b\u1ea1n n\u00ean ph\u00e2n chia l\u1ecbch tr\u1ef1c chat \u0111\u1ec3 lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c cao nh\u1ea5t. Ch\u1eb3ng h\u1ea1n, n\u1ebfu nh\u01b0 ng\u00e0y th\u01b0\u1eddng, c\u00e1c agent ch\u1ec9 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong gi\u1edd h\u00e0nh ch\u00ednh, th\u00ec d\u1ecbp cu\u1ed1i n\u0103m, b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc s\u1eafp x\u1ebfp agent tr\u1ef1c chat v\u00e0o khung gi\u1edd bu\u1ed5i tr\u01b0a hay bu\u1ed5i t\u1ed1i, b\u1edfi r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng b\u1eadn r\u1ed9n s\u1ebd tranh th\u1ee7 mua s\u1eafm v\u00e0o kho\u1ea3ng th\u1eddi gian r\u1ed7i trong ng\u00e0y.<\/p>\n<h3 id=\"1-3-co-su-chuan-bi\">C\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb<\/h3>\n<p>D\u00f9 l\u00e0 c\u00e1c agent m\u1edbi \u0111\u01b0\u1ee3c b\u1ed5 sung hay c\u00e1c agent c\u0169, kho\u1ea3ng th\u1eddi gian cu\u1ed1i n\u0103m, b\u1ea1n c\u0169ng c\u1ea7n \u0111\u00e0o t\u1ea1o l\u1ea1i cho h\u1ecd v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn.<\/p>\n<p>V\u00ec s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat t\u0103ng cao, c\u00e1c agent c\u0169ng c\u1ea7n t\u01b0 v\u1ea5n c\u00f3 ch\u1ecdn l\u1ecdc h\u01a1n, \u01b0u ti\u00ean nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3. \u0110\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01a1n gi\u1ea3n, c\u00f3 th\u1ec3 g\u1eedi t\u00e0i li\u1ec7u ho\u1eb7c h\u01b0\u1edbng d\u1eabn nhanh \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1ef1 h\u1ed7 tr\u1ee3.<\/p>\n<p><em>* Xem th\u00eam: H\u01b0\u1edbng d\u1eabn \u0111\u00e0o t\u1ea1o m\u1ed9t live chat agent m\u1edbi<\/em><\/p>\n<h2 id=\"2-tan-dung-tinh-nang-de-tuong-tac-hieu-qua\">T\u1eadn d\u1ee5ng t\u00ednh n\u0103ng \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3<\/h2>\n<h3 id=\"2-1-dat-cua-so-chat-tren-thiet-bi-di-dong\">\u0110\u1eb7t c\u1eeda s\u1ed5 chat\u00a0tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng<\/h3>\n<p>T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb di \u0111\u1ed9ng \u0111\u1ec3 tham kh\u1ea3o s\u1ea3n ph\u1ea9m v\u1eabn lu\u00f4n duy tr\u00ec \u1edf m\u1ee9c cao. Hi\u1ec3n nhi\u00ean, n\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1eb7t widget tr\u00ean c\u00e1c thi\u1ebft b\u1ecb n\u00e0y, b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn v\u1edbi m\u1ed9t l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_10611\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10611\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Mobile-widget-2.png\" alt=\"\u0110\u1eb7t widget tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 s\u1eed d\u1ee5ng live chat hi\u1ec7u qu\u1ea3 d\u1ecbp cu\u1ed1i n\u0103m\" width=\"730\" height=\"548\" title=\"Mobile-widget-2\"><\/p>\n<p class=\"wp-caption-text\">N\u1ebfu kh\u00f4ng \u0111\u1eb7t widget tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng, b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn v\u1edbi m\u1ed9t l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n<h3 id=\"2-2-tuy-chinh-cua-so-chat-de-thu-hut-khach-hang\">T\u00f9y ch\u1ec9nh c\u1eeda s\u1ed5 chat \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng<\/h3>\n<p>C\u1eeda s\u1ed5 chat c\u00f3 t\u1ea7n su\u1ea5t xu\u1ea5t hi\u1ec7n cao, ch\u00ednh v\u00ec th\u1ebf, vi\u1ec7c t\u00f9y ch\u1ec9nh giao di\u1ec7n sao cho v\u1eeba ph\u00f9 h\u1ee3p v\u1edbi thi\u1ebft k\u1ebf website, v\u1eeba mang l\u1ea1i kh\u00f4ng kh\u00ed c\u1ee7a t\u1eebng d\u1ecbp l\u1ec5 cu\u1ed1i n\u0103m t\u1edbi cho kh\u00e1ch truy c\u1eadp s\u1ebd gi\u00fap thu h\u00fat v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng mua s\u1eafm h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n<div id=\"attachment_10545\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10545\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Trang-tri-web-1-1.png\" alt=\"C\u1eeda s\u1ed5 chat \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh s\u1ebd b\u1eaft m\u1eaft v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng h\u01a1n\" width=\"730\" height=\"487\" title=\"Trang-tri-web-1-1\"><\/p>\n<p class=\"wp-caption-text\">C\u1eeda s\u1ed5 chat \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh s\u1ebd b\u1eaft m\u1eaft v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng h\u01a1n<\/p>\n<\/div>\n<h3 id=\"2-3-su-dung-ung-dung-tren-di-dong-de-san-sang-ho-tro-moi-luc-moi-noi\">S\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng tr\u00ean di \u0111\u1ed9ng\u00a0\u0111\u1ec3 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 m\u1ecdi l\u00fac m\u1ecdi n\u01a1i<\/h3>\n<p>Ngo\u00e0i vi\u1ec7c s\u1eed d\u1ee5ng trang qu\u1ea3n l\u00fd Dashboard \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch truy c\u1eadp tr\u00ean website, agent c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i qua m\u1ed9t s\u1ed1 \u1ee9ng d\u1ee5ng c\u1ee7a b\u00ean th\u1ee9 3 c\u00f3 h\u1ed7 tr\u1ee3 giao th\u1ee9c chat c\u1ee7a Masterskills nh\u01b0 Trillian, Xabber\u2026<\/p>\n<p>C\u00e1c \u1ee9ng d\u1ee5ng n\u00e0y \u0111\u1ec1u s\u1eb5n c\u00f3 tr\u00ean c\u1ea3 m\u00e1y t\u00ednh v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng, ch\u00ednh v\u00ec th\u1ebf c\u00e1c agent c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i.<\/p>\n<h3 id=\"2-4-toi-uu-hoa-thu-vien-cau-tra-loi\">T\u1ed1i \u01b0u h\u00f3a th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi<\/h3>\n<p>Th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 t\u00ednh n\u0103ng gi\u00fap b\u1ea1n r\u00fat ng\u1eafn th\u1eddi gian ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng. T\u00ednh n\u0103ng n\u00e0y s\u1ebd gi\u00fap b\u1ea1n tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn ch\u1ec9 trong gi\u00e2y l\u00e1t v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a nh\u1eefng tin nh\u1eafn m\u1eabu v\u00e0 ph\u00edm t\u1eaft.<\/p>\n<p><em>* Xem th\u00eam t\u00e0i li\u1ec7u v\u1ec1 Th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi<\/em><\/p>\n<h3 id=\"2-5-su-dung-cau-lenh-chat-de-tang-toc-do-phan-hoi\">S\u1eed d\u1ee5ng c\u00e2u l\u1ec7nh chat \u0111\u1ec3 t\u0103ng t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i<\/h3>\n<p>C\u00e2u l\u1ec7nh gi\u00fap b\u1ea1n th\u1ef1c hi\u1ec7n nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u01b0 chuy\u1ec3n chat, k\u1ebft th\u00fac chat, l\u01b0u th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. Chu\u1ed7i c\u00e1c thao t\u00e1c \u0111\u01b0\u1ee3c thu g\u1ecdn l\u1ea1i th\u00e0nh m\u1ed9t d\u00f2ng tin nh\u1eafn theo c\u00fa ph\u00e1p \u0111\u01b0\u1ee3c \u0111\u1ecbnh s\u1eb5n gi\u00fap agent ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 t\u0103ng t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"2-6-tang-tinh-ca-nhan-hoa\">T\u0103ng t\u00ednh c\u00e1 nh\u00e2n h\u00f3a<\/h3>\n<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c\u00a0coi l\u00e0 t\u1ed1i \u01b0u n\u1ebfu thi\u1ebfu t\u00ednh c\u00e1 nh\u00e2n h\u00f3a.\u00a0V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00e1 nh\u00e2n h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u01a1n?<\/p>\n<p>Khi s\u1eed d\u1ee5ng Masterskills, c\u00e1c th\u00f4ng tin nh\u01b0 t\u00ean, email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i\u2026 s\u1ebd \u0111\u01b0\u1ee3c coi l\u00e0 c\u00e1c bi\u1ebfn, v\u00e0 \u0111\u01b0\u1ee3c g\u00e1n c\u00e1c gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u1ee9ng t\u1eeb c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. C\u01a1 s\u1edf d\u1eef li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu th\u1eadp b\u1eb1ng form kh\u1ea3o s\u00e1t tr\u01b0\u1edbc khi chat, ho\u1eb7c t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau v\u00e0 \u0111\u1ed3ng b\u1ed9 v\u00e0o h\u1ec7 th\u1ed1ng c\u1ee7a Masterskills qua API.<\/p>\n<p>B\u1ea1n ch\u1ec9 c\u1ea7n \u0111\u1eb7t c\u00e1c bi\u1ebfn n\u00e0y v\u00e0o trong l\u1eddi m\u1eddi chat, tin nh\u1eafn trigger ho\u1eb7c k\u1ebft h\u1ee3p v\u00e0o tin nh\u1eafn m\u1eabu trong th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi, t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng s\u1ebd t\u0103ng l\u00ean m\u00e0 v\u1eabn gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 g\u1ea7n g\u0169i, th\u00e2n thi\u1ec7n.<\/p>\n<h3 id=\"2-7-su-dung-api-de-tich-hop-voi-crm-cong-cu-marketing-va-ban-hang\">S\u1eed d\u1ee5ng API \u0111\u1ec3 t\u00edch h\u1ee3p v\u1edbi CRM, c\u00f4ng c\u1ee5 marketing v\u00e0 b\u00e1n h\u00e0ng<\/h3>\n<p>V\u1edbi l\u01b0\u1ee3ng kh\u00e1ch truy c\u1eadp t\u0103ng cao, s\u1ebd th\u1eadt l\u00e3ng ph\u00ed n\u1ebfu b\u1ea1n kh\u00f4ng l\u01b0u tr\u1eef v\u00e0 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/p>\n<p>Masterskills cung c\u1ea5p public API \u0111\u1ec3 b\u1ea1n \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng CRM, c\u00e1c c\u00f4ng c\u1ee5 marketing, b\u00e1n h\u00e0ng\u2026 \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch nh\u1eb1m th\u00fac \u0111\u1ea9y doanh s\u1ed1. Vi\u1ec7c t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a API trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y s\u1ebd gi\u00fap b\u1ea1n n\u00e2ng t\u1ea7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.<\/p>\n<h3 id=\"2-8-su-dung-trigger-de-gui-cap-nhat-cac-chuong-trinh-uu-dai-nhanh-nhat-toi-khach-truy-cap\">S\u1eed d\u1ee5ng trigger \u0111\u1ec3 g\u1eedi c\u1eadp nh\u1eadt c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i nhanh nh\u1ea5t t\u1edbi kh\u00e1ch truy c\u1eadp<\/h3>\n<p>Ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch truy c\u1eadp b\u1eb1ng nh\u1eefng th\u00f4ng tin v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i m\u1edbi nh\u1ea5t, h\u1ea5p d\u1eabn nh\u1ea5t s\u1ebd gi\u00fap cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa v\u00e0 \u201cnh\u00e0n\u201d h\u01a1n trong vi\u1ec7c mua s\u1eafm. B\u1ea1n c\u00f3 th\u1ec3 t\u00f9y bi\u1ebfn k\u1ecbch b\u1ea3n trigger sao cho ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch truy c\u1eadp.<\/p>\n<p>Ch\u1eb3ng h\u1ea1n, n\u1ebfu b\u1ea1n gi\u1ea3m gi\u00e1 \u0111\u1ed3ng m\u1ee9c t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trigger th\u00f4ng b\u00e1o chung \u1edf t\u1ea5t c\u1ea3 c\u00e1c trang. Nh\u01b0ng n\u1ebfu b\u1ea1n c\u00f3 m\u1ee9c gi\u1ea3m kh\u00e1c nhau cho t\u1eebng nh\u00f3m s\u1ea3n ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trigger ri\u00eang cho t\u1eebng trang s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/p>\n<p><em>* Xem th\u00eam t\u00e0i li\u1ec7u v\u1ec1 Trigger<\/em><\/p>\n<h2 id=\"3-tom-lai\">T\u00f3m l\u1ea1i<\/h2>\n<p>D\u00f9 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng qua k\u00eanh n\u00e0o, \u0111i\u1ec1u b\u1ea1n n\u00ean ch\u00fa tr\u1ecdng l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, nh\u1ea5t l\u00e0 khi b\u1ea1n s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c 1-1 v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 live chat. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng mua h\u00e0ng c\u1ee7a b\u1ea1n ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3, nh\u01b0ng tr\u1ea3i nghi\u1ec7m t\u1ed1t s\u1ebd khi\u1ebfn h\u1ecd nh\u1edb t\u1edbi v\u00e0 quay tr\u1edf l\u1ea1i v\u1edbi b\u1ea1n khi th\u1ef1c s\u1ef1 c\u00f3 nhu c\u1ea7u.<\/p>\n<div class=\"rs-download\">\n<div class=\"thumb-download\"><img decoding=\"async\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Ebook_TC6B0C6A1ng-tC3A1c-khC3A1ch-hC3A0ng-hiE1BB87u-quE1BAA3-qua-Masterskills-Live-Chat-dE1BB8Bp-cuE1BB91i-nC483m_Cover.png\" alt=\"S\u1eed d\u1ee5ng Masterskills Live Chat hi\u1ec7u qu\u1ea3 d\u1ecbp cu\u1ed1i n\u0103m\" title=\"Ebook_TC6B0C6A1ng-tC3A1c-khC3A1ch-hC3A0ng-hiE1BB87u-quE1BAA3-qua-Masterskills-Live-Chat-dE1BB8Bp-cuE1BB91i-nC483m_Cover\"><\/div>\n<div class=\"desc-download\">\n<h3>[T\u1ea2I MI\u1ec4N PH\u00cd] T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 qua Masterskills Live Chat d\u1ecbp cu\u1ed1i n\u0103m<\/h3>\n<p>T\u00e0i li\u1ec7u n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 v\u00e0 n\u1eafm b\u1eaft t\u1ed1t h\u01a1n c\u00e1c gia t\u0103ng doanh s\u1ed1 trong kho\u1ea3ng th\u1eddi gian cu\u1ed1i n\u0103m khi l\u01b0\u1ee3ng truy c\u1eadp t\u0103ng cao, s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u chat t\u0103ng.<\/p>\n<p>T\u1ea2I MI\u1ec4N PH\u00cd NGAY<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tuy nhi\u00ean, s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat cao \u0111\u1ed9t bi\u1ebfn c\u00f3 th\u1ec3 khi\u1ebfn c\u00e1c agent b\u1ecb qu\u00e1, th\u1eddi gian ch\u1edd \u0111\u1ee3i (waiting time) c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c chat b\u1ecb b\u1ecf l\u1ee1 (missed chat) t\u0103ng l\u00ean. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u00e0 c\u00f3 th\u1ec3 khi\u1ebfn s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p kh\u00f4ng nh\u01b0 k\u1ef3 v\u1ecdng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53319"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53319"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53319\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}