{"id":53368,"date":"2023-12-20T07:11:38","date_gmt":"2023-12-20T00:11:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/live-chat-giai-phap-ho-tro-khach-hang-toi-uu-cho-doanh-nghiep-vua-va-nho.html"},"modified":"2023-12-20T07:11:38","modified_gmt":"2023-12-20T00:11:38","slug":"live-chat-giai-phap-ho-tro-khach-hang-toi-uu-cho-doanh-nghiep-vua-va-nho","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/live-chat-giai-phap-ho-tro-khach-hang-toi-uu-cho-doanh-nghiep-vua-va-nho.html","title":{"rendered":"Live chat \u2013 Gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u cho doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf"},"content":{"rendered":"
Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 quy m\u00f4 nh\u1ecf, v\u00e0 b\u1ea1n ngh\u0129 r\u1eb1ng ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n (theo m\u1ed9t c\u00e1ch k\u1ef3 di\u1ec7u n\u00e0o \u0111\u00f3) s\u1ebd t\u1ef1 hi\u1ec7u qu\u1ea3? Xin l\u1ed7i v\u00ec \u0111\u00e3 l\u00e0m b\u1ea1n th\u1ea5t v\u1ecdng. C\u00e1c chuy\u00ean gia th\u1eadm ch\u00ed \u0111\u00e3 khuy\u00ean r\u1eb1ng, ngay c\u1ea3 khi b\u1ea1n ch\u01b0a\u00a0c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng, b\u1ea1n v\u1eabn c\u1ea7n s\u1ef1 t\u1eadp trung v\u00e0 \u0111\u1ea7u t\u01b0 nh\u1ea5t \u0111\u1ecbnh cho ho\u1ea1t \u0111\u1ed9ng n\u00e0y.<\/p>\n

M\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 v\u00e0 \u201cco gi\u00e3n\u201d linh ho\u1ea1t nh\u1ea5t c\u00f3 th\u1ec3 k\u1ec3 t\u1edbi l\u00e0 live chat. V\u1eady hi\u1ec7u qu\u1ea3 v\u00e0 co gi\u00e3n nh\u01b0 th\u1ebf n\u00e0o, v\u00ec sao live chat cho doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf l\u1ea1i l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y!<\/p>\n

Live chat c\u00f3 th\u1ec3 co gi\u00e3n theo nhu c\u1ea7u c\u1ee7a b\u1ea1n<\/h2>\n

B\u1ea1n th\u01b0\u1eddng ngh\u0129 n\u1ebfu s\u1eed d\u1ee5ng live chat, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ph\u1ea3i c\u00f3 quy m\u00f4 l\u1edbn v\u1edbi m\u1ed9t nh\u00f3m ho\u1eb7c ph\u00f2ng ban chuy\u00ean ph\u1ee5 tr\u00e1ch h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Th\u1ef1c t\u1ebf kh\u00f4ng ph\u1ea3i v\u1eady, ch\u1eb3ng h\u1ea1n nh\u01b0 trong danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ee7a Masterskills, ngo\u00e0i nh\u1eefng \u201c\u00f4ng l\u1edbn\u201d nh\u01b0 Vingroup, FPT, Tr\u1ea7n Anh\u2026, s\u1ed1 l\u01b0\u1ee3ng c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf c\u0169ng kh\u00f4ng h\u1ec1 \u00edt.<\/p>\n

Kh\u00e1c v\u1edbi h\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, live chat cho ph\u00e9p m\u1ed9t ng\u01b0\u1eddi\u00a0h\u1ed7 tr\u1ee3 c\u00f9ng l\u00fac nhi\u1ec1u kh\u00e1ch h\u00e0ng n\u00ean b\u1ea1n kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 qu\u00e1 nhi\u1ec1u h\u1ed7 tr\u1ee3 vi\u00ean. V\u1edbi l\u1ee3i th\u1ebf c\u1ee7a m\u1ed9t ph\u1ea7n m\u1ec1m d\u1ecbch v\u1ee5 (SaaS \u2013 Software as a Service), b\u1ea1n c\u00f2n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0\u1ee3c kho\u1ea3n chi ph\u00ed b\u1ecf ra, t\u00f9y thu\u1ed9c v\u00e0o th\u1eddi gian b\u1ea1n mu\u1ed1n s\u1eed d\u1ee5ng.<\/p>\n

\"S\u1eed<\/p>\n

T\u00f9y v\u00e0o quy m\u00f4 doanh nghi\u1ec7p m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng live chat m\u1ed9t c\u00e1ch r\u1ea5t linh ho\u1ea1t<\/p>\n<\/div>\n

Ph\u00e1t tri\u1ec3n c\u00e1c m\u1ed1i quan h\u1ec7 \u1edf m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n<\/h2>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf l\u00e0 m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft \u1edf m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u1ec9 c\u1ea7n th\u1eed so s\u00e1nh gi\u1eefa m\u1ed9t c\u1eeda h\u00e0ng t\u1ea1p h\u00f3a v\u1edbi m\u1ed9t si\u00eau th\u1ecb ch\u1eafc b\u1ea1n c\u0169ng hi\u1ec3u \u0111i\u1ec1u n\u00e0y.<\/p>\n

Nh\u1eefng th\u00e0nh vi\u00ean c\u1ee7a doanh nghi\u1ec7p h\u1ea7u h\u1ebft \u0111\u1ec1u bi\u1ebft t\u00ean kh\u00e1ch h\u00e0ng, m\u1ed9t s\u1ed1 th\u00f4ng tin ch\u00ednh v\u1ec1 l\u1ecbch s\u1eed giao d\u1ecbch v\u00e0 th\u1eadm ch\u00ed c\u00f2n nhi\u1ec1u h\u01a1n th\u1ebf\u2026 H\u1ecd c\u00f3 th\u1eddi gian v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 tr\u00f2 chuy\u1ec7n, chia s\u1ebb v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n. \u0110\u00f3 c\u0169ng l\u00e0 c\u00e1ch m\u00e0 c\u00e1c doanh nghi\u1ec7p nh\u1ecf c\u00f3 th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c ch\u1ed7 \u0111\u1ee9ng ri\u00eang b\u00ean c\u1ea1nh nh\u1eefng \u00f4ng l\u1edbn: s\u00e1ng t\u1ea1o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ec7n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n

V\u00e0 live chat gi\u00fap doanh nghi\u1ec7p l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y. T\u01b0\u01a1ng t\u00e1c 1-1 v\u00e0 t\u1ee9c th\u1eddi gi\u00fap kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng hi\u1ec3u v\u1ec1 b\u1ea1n h\u01a1n v\u00e0 x\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/p>\n

H\u1ed7 tr\u1ee3 v\u00e0 b\u00e1n h\u00e0ng c\u00f9ng m\u1ed9t th\u1eddi \u0111i\u1ec3m<\/h2>\n

M\u1ed9t trong nh\u1eefng \u01b0u th\u1ebf v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p live chat tr\u00ean website l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng v\u1eeba tr\u00f2 chuy\u1ec7n v\u1eeba ch\u1ed1t \u0111\u01a1n h\u00e0ng. C\u00f3 th\u1ec3 m\u1ee5c \u0111\u00edch ban \u0111\u1ea7u c\u1ee7a b\u1ea1n khi s\u1eed d\u1ee5ng live chat\u00a0ch\u1ec9 \u0111\u01a1n thu\u1ea7n tr\u00f2 chuy\u1ec7n v\u00e0 tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0ng n\u1ebfu l\u00e0m t\u1ed1t, trong l\u00fac \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 b\u00e1n s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

M\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i chia s\u1ebb:\u00a0\u201cMasterskills gi\u00fap ch\u00fang t\u00f4i d\u1ec5 d\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft th\u1eafc m\u1eafc, lo l\u1eafng c\u1ee7a h\u1ecd 24\/7. Kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u n\u00ean c\u0169ng vui v\u1ebb, h\u00e0i l\u00f2ng h\u01a1n, quan tr\u1ecdng nh\u1ea5t l\u00e0 h\u1ecd th\u1ea5y tin t\u01b0\u1edfng v\u00e0 y\u00ean t\u00e2m mua h\u00e0ng h\u01a1n v\u00ec l\u00fac n\u00e0o c\u0169ng c\u00f3 ng\u01b0\u1eddi s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3.\u201d<\/p>\n

M\u1ed9t s\u1ed1 c\u00f4ng ty t\u00e1ch vi\u1ec7c\u00a0s\u1eed d\u1ee5ng live chat theo hai m\u1ee5c \u0111\u00edch: b\u00e1n h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3. B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y v\u1edbi Masterskills nh\u1edd\u00a0thi\u1ebft l\u1eadp form kh\u1ea3o s\u00e1t tr\u01b0\u1edbc khi tr\u00f2 chuy\u1ec7n. T\u00f9y v\u00e0o l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng, Masterskills s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u1ecd \u0111\u1ebfn \u0111\u00fang ng\u01b0\u1eddi, r\u00fat ng\u1eafn th\u1eddi gian li\u00ean l\u1ea1c, tr\u00e1i ng\u01b0\u1ee3c v\u1edbi \u0111i\u1ec7n tho\u1ea1i khi b\u1ea1n ph\u1ea3i b\u1ea5m m\u1ed9t v\u00e0i con s\u1ed1 v\u00e0 x\u1ebfp h\u00e0ng ch\u1edd \u0111\u1ee3i.<\/p>\n

B\u1ea1n \u0111ang \u201cdi \u0111\u1ed9ng\u201d, live chat c\u0169ng th\u1ebf!<\/h2>\n

B\u1ea5t k\u1ef3 doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf n\u00e0o c\u0169ng mong mu\u1ed1n duy tr\u00ec t\u1ed1i \u0111a s\u1ef1 s\u1eb5n s\u00e0ng k\u1ebft n\u1ed1i \u0111\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 b\u1ea5t k\u1ef3 c\u01a1 h\u1ed9i n\u00e0o. Ch\u00ednh v\u00ec th\u1ebf m\u00e0 t\u00ednh \u201cdi \u0111\u1ed9ng\u201d c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 l\u00e0m vi\u1ec7c l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft, v\u00e0 live chat, m\u00e0 c\u1ee5 th\u1ec3 l\u00e0 Masterskills, \u201cdi \u0111\u1ed9ng\u201d.<\/p>\n

\"Live<\/p>\n

B\u1ea1n \u201cdi \u0111\u1ed9ng\u201d, Masterskills c\u0169ng th\u1ebf!<\/p>\n<\/div>\n

B\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i Masterskills qua r\u1ea5t nhi\u1ec1u \u1ee9ng d\u1ee5ng kh\u00e1c nhau tr\u00ean \u0111i\u1ec7n tho\u1ea1i, v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/p>\n

* Xem th\u00eam:\u00a0K\u1ebft n\u1ed1i Masterskills qua IM Clients<\/em><\/p>\n

T\u1ea1m k\u1ebft<\/h2>\n

N\u1ebfu l\u00e0 doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, b\u1ea1n c\u1ea7n ph\u1ea3i\u00a0\u0111\u1eb7t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1edf m\u1ed9t m\u1ee9c \u01b0u ti\u00ean cao b\u1edfi ch\u00ednh tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n lan t\u1ecfa m\u1ed9t c\u00e1ch \u00edt t\u1ed1n k\u00e9m nh\u1ea5t. V\u00e0 h\u00e3y s\u1eed d\u1ee5ng live chat nh\u01b0 m\u1ed9t tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c cho ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n!<\/p>\n

Theo\u00a0Olga Kolodynska<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nhanh v\u00e0 hi\u1ec7u qu\u1ea3?<\/em><\/li>\n
  • [Infographic] 11 S\u1ef0 TH\u1eacT khi\u1ebfn b\u1ea1n thay \u0111\u1ed5i nh\u1eadn th\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 v\u00e0 \u201cco gi\u00e3n\u201d linh ho\u1ea1t nh\u1ea5t c\u00f3 th\u1ec3 k\u1ec3 t\u1edbi l\u00e0 live chat. V\u1eady hi\u1ec7u qu\u1ea3 v\u00e0 co gi\u00e3n nh\u01b0 th\u1ebf n\u00e0o, v\u00ec sao live chat cho doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf l\u1ea1i l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53368"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53368"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53368\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}