{"id":53447,"date":"2023-12-20T07:27:55","date_gmt":"2023-12-20T00:27:55","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hoc-gi-tu-cach-amazon-verizon-va-comcast-phat-trien-dich-vu-khach-hang.html"},"modified":"2023-12-20T07:27:55","modified_gmt":"2023-12-20T00:27:55","slug":"hoc-gi-tu-cach-amazon-verizon-va-comcast-phat-trien-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hoc-gi-tu-cach-amazon-verizon-va-comcast-phat-trien-dich-vu-khach-hang.html","title":{"rendered":"H\u1ecdc g\u00ec t\u1eeb c\u00e1ch Amazon, Verizon v\u00e0 Comcast ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"
\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p l\u1edbn quan t\u00e2m h\u00e0ng \u0111\u1ea7u ngay t\u1eeb khi m\u1edbi \u0111\u1eb7t n\u1ec1n m\u00f3ng kinh doanh. N\u1ebfu b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c tuy\u1ec7t v\u1eddi t\u1eeb Apple, Netflix v\u00e0 Uber trong b\u00e0i vi\u1ebft tr\u01b0\u1edbc c\u1ee7a Masterskills, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o t\u1ea1i \u0111\u00e2y.<\/p>\n

Trong b\u00e0i vi\u1ebft l\u1ea7n n\u00e0y, ch\u00fang ta s\u1ebd ph\u00e2n t\u00edch c\u00e1ch Amazon, Verizon v\u00e0 Comcast h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u th\u00eam t\u1ea1i sao, v\u1edbi l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn nh\u01b0 v\u1eady, h\u1ecd v\u1eabn c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed1c \u0111\u1ed9, s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tr\u1ea3i nghi\u1ec7m \u1ea5n t\u01b0\u1ee3ng cho kh\u00e1ch h\u00e0ng.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Amazon<\/h2>\n

\u0110\u00e2y th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o n\u1ebfu kh\u00f4ng mu\u1ed1n n\u00f3i l\u00e0 \u0111i\u1ec3n h\u00ecnh cho m\u1ecdi doanh nghi\u1ec7p. T\u1ea1i Amazon, ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ecdi b\u1ed9 ph\u1eadn, h\u00e0nh \u0111\u1ed9ng c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh nh\u1eb1m t\u1ed1i \u0111a h\u00f3a m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, ngay c\u1ea3 khi \u0111i\u1ec1u \u0111\u00f3 khi\u1ebfn doanh nghi\u1ec7p t\u1ed1n nhi\u1ec1u chi ph\u00ed. T\u00ednh \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m n\u00e0y, Amazon l\u00e0 m\u1ed9t trong s\u1ed1 \u00edt c\u00e1c doanh nghi\u1ec7p s\u1edf h\u1eefu ti\u1ec1m l\u1ef1c, kh\u1ea3 n\u0103ng \u0111\u1ec3 th\u1ef1c s\u1ef1 bi\u1ebfn \u201ckh\u00e1ch h\u00e0ng th\u00e0nh th\u01b0\u1ee3ng \u0111\u1ebf\u201d, k\u1ebft qu\u1ea3 n\u00e0y c\u0169ng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn b\u1edfi gi\u1ea3i th\u01b0\u1edfng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t n\u01b0\u1edbc M\u1ef9.<\/p>\n

Li\u1ec7u Amazon c\u00f3 \u00e1p d\u1ee5ng \u201cth\u1ee7 thu\u1eadt\u201d g\u00ec sau \u0111\u00f3? H\u1ecd l\u00e0m t\u1ed1t h\u01a1n nh\u1eefng doanh nghi\u1ec7p kh\u00e1c \u1edf \u0111i\u1ec3m n\u00e0o?<\/p>\n

\u1ea4n t\u01b0\u1ee3ng n\u1ebfu kh\u00f4ng mu\u1ed1n n\u00f3i l\u00e0 cho\u00e1ng ng\u1ee3p ch\u00ednh l\u00e0 \u0111i\u1ec1u kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c khi ti\u1ebfp c\u1eadn m\u1ed9t kho d\u1eef li\u1ec7u v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ed5 bi\u1ebfn v\u00e0 c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p \u0111\u00e3 \u0111\u01b0\u1ee3c Amazon ph\u00e1t tri\u1ec3n. Tr\u01b0\u1edbc khi c\u1ea7n t\u1edbi s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, c\u1ee7a hotline, Live\u00a0Chat, c\u00e1c b\u1ea1n \u0111\u00e3 c\u00f3 th\u1ec3 c\u00f3 th\u1ec3 t\u1ef1 m\u00ecnh x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u, th\u1eafc m\u1eafc d\u1ef1a tr\u00ean trang FAQ \u0111\u01b0\u1ee3c b\u1ed1 tr\u00ed r\u1ea5t khoa h\u1ecdc v\u00e0 h\u1ee3p l\u00fd.<\/p>\n

\"d\u1ecbch<\/p>\n

Kho d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p c\u00f9ng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t ch\u00ednh l\u00e0 \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean khi ti\u1ebfp c\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Amazon<\/p>\n<\/div>\n

N\u1ebfu v\u1eabn ch\u01b0a th\u1ef1c s\u1ef1 th\u1ecfa m\u00e3n, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp t\u1eeb Phi\u1ebfu tr\u1ee3 gi\u00fap tr\u00ean Trang li\u00ean h\u1ec7. T\u1ea1i \u0111\u00e2y s\u1ebd c\u00f3 m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi b\u1ea1n c\u1ea7n tr\u1ea3 l\u1eddi \u0111\u1ec3 t\u1ef1 gi\u1edbi h\u1ea1n v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i, ch\u1eb3ng h\u1ea1n, tr\u1ee5c tr\u1eb7c trong \u0111\u1eb7t h\u00e0ng, thanh to\u00e1n, giao h\u00e0ng\u2026N\u1ebfu nh\u01b0 v\u1edbi c\u00e1c doanh nghi\u1ec7p kh\u00e1c, m\u1ed9t agent s\u1ebd ph\u1ea3i l\u1eb7p l\u1ea1i nh\u1eefng c\u00e2u h\u1ecfi tr\u00ean ngay khi ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng, th\u00ec c\u00e1ch m\u00e0 Amazon \u0111ang \u00e1p d\u1ee5ng kh\u00f4ng ch\u1ec9 t\u0103ng t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd m\u00e0 b\u1ea1n c\u0169ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang v\u01b0\u1edbng m\u1eafc tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, hotline mi\u1ec5n ph\u00ed (1 (888) 280-4331) \u0111\u00e3 \u0111\u01b0\u1ee3c Amazon b\u1ed5 sung cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng mong mu\u1ed1n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 real-time. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ebfn t\u1eeb kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi, vi\u1ec7c cung c\u1ea5p s\u1ed1 \u0111i\u1ec7n tho\u1ea1i mi\u1ec5n ph\u00ed l\u00e0 l\u1ef1a ch\u1ecdn v\u00f4 c\u00f9ng s\u00e1ng su\u1ed1t tr\u1eeb khi b\u1ea1n mu\u1ed1n d\u00f9ng h\u00f3a \u0111\u01a1n \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 tr\u1eebng ph\u1ea1t h\u1ecd (\u0111\u1eb7c bi\u1ec7t v\u1edbi tr\u01b0\u1eddng h\u1ee3p m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft).<\/p>\n

Cu\u1ed1i c\u00f9ng, m\u1ed9t l\u1ef1a ch\u1ecdn nghe c\u00f3 v\u1ebb kh\u00e1 ph\u1ed5 bi\u1ebfn ch\u00ednh l\u00e0 li\u00ean h\u1ec7 v\u1edbi ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Amazon qua email. V\u1eady \u0111\u00e2u l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t? R\u00f5 r\u00e0ng t\u00f9y ch\u1ecdn n\u00e0y kh\u00f4ng qu\u00e1 m\u1edbi, nh\u01b0ng c\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 ch\u00ednh l\u00e0 l\u00fd do \u0111\u01b0a Amazon tr\u1edf th\u00e0nh doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. Khi nh\u1eadn \u0111\u01b0\u1ee3c email, nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Amazon s\u1ebd \u0111\u01b0a ra ph\u1ea3n h\u1ed3i r\u1ea5t nhanh ch\u00f3ng v\u00e0 tri\u1ec7t \u0111\u1ec3 ngay c\u1ea3 v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi kh\u00f3 \u201cnh\u1eb1n\u201d nh\u1ea5t. V\u00e0 n\u1ebfu h\u1ecd kh\u00f4ng l\u00e0m th\u1ebf, ch\u1eafc ch\u1eafn s\u1ebd lu\u00f4n nh\u1eadn \u0111\u01b0\u1ee3c \u201cd\u1ea5u h\u1ecfi c\u1ee7a Bezos\u201d.<\/p>\n

\u201cD\u1ea5u h\u1ecfi c\u1ee7a Bezos\u201d l\u00e0 m\u1ed9t form \u0111\u1eadm ch\u1ea5t Amazon. Jeff Bezos, CEO c\u1ee7a Amazon \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t email [email\u00a0protected] v\u00e0 b\u1ea5t c\u1ee9 ai c\u0169ng c\u00f3 th\u1ec3 vi\u1ebft th\u01b0 cho Bezos n\u1ebfu b\u1ea1n ngh\u0129 r\u1eb1ng Amazon x\u1eed l\u00fd tr\u01b0\u1eddng h\u1ee3p c\u1ee7a m\u00ecnh ch\u01b0a th\u1ef1c s\u1ef1 th\u1ecfa \u0111\u00e1ng. Khi l\u1ed7i d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n, Jeff Bezos chuy\u1ec3n ti\u1ebfp email \u0111\u1ebfn \u0111\u00fang nh\u00f3m x\u1eed l\u00fd k\u00e8m theo duy nh\u1ea5t m\u1ed9t d\u1ea5u h\u1ecfi.<\/p>\n

Khi team Amazon nh\u1eadn \u0111\u01b0\u1ee3c email nh\u01b0 v\u1eady, h\u1ecd s\u1ebd d\u1eebng t\u1ea5t c\u1ea3 m\u1ecdi vi\u1ec7c \u0111\u1ec3 gi\u1ea3i th\u00edch nh\u1eefng g\u00ec \u0111\u00e3 x\u1ea3y ra v\u00e0 t\u00ecm ra h\u01b0\u1edbng x\u1eed l\u00fd t\u1ed1i \u01b0u, th\u1ecfa \u0111\u00e1ng nh\u1ea5t. C\u00f3 bao nhi\u00eau CEO c\u1ee7a m\u1ed9t c\u00f4ng ty t\u1ef7 USD m\u00e0 b\u1ea1n bi\u1ebft \u0111ang l\u00e0m \u0111i\u1ec1u n\u00e0y?<\/p>\n

Ngo\u00e0i nh\u1eefng c\u00e1ch l\u00e0m tr\u00ean, Amazon kh\u00e1c bi\u1ec7t b\u1edfi h\u1ecd kh\u00f4ng ch\u1ec9 ho\u00e0n to\u00e0n d\u1ef1a tr\u00ean nh\u1eefng gi\u1ea3i ph\u00e1p \u201can to\u00e0n\u201d. V\u00e0i n\u0103m tr\u01b0\u1edbc \u0111\u00e2y, h\u1ecd ph\u00e1t h\u00e0nh Mayday \u2013 l\u1ef1a ch\u1ecdn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u00e0nh ri\u00eang cho m\u00e1y t\u00ednh b\u1ea3ng Kindle Fire.<\/p>\n

Mayday l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong \u1ee9ng d\u1ee5ng. Ng\u01b0\u1eddi s\u1eed d\u1ee5ng Kindle Fire c\u00f3 th\u1ec3 b\u1ea5m n\u00fat Mayday b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u00e0 nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u1edbi th\u1eddi gian \u0111\u01b0\u1ee3c \u0111o b\u1eb1ng gi\u00e2y thay v\u00ec v\u00e0i ph\u00fat ho\u1eb7c v\u00e0i gi\u1edd. C\u00e1c t\u00ednh n\u0103ng Mayday c\u00f3 s\u1eb5n 24\/7\/365 \u0111\u1eb7c bi\u1ec7t hi\u1ebfm c\u00f3 c\u00e1c c\u00f4ng ty quy m\u00f4 \u201ckh\u1ee7ng\u201d nh\u01b0 Amazon.<\/p>\n

S\u1ef1 k\u1ebft h\u1ee3p ho\u00e0n h\u1ea3o c\u1ee7a c\u00e1c t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 s\u1eb5n c\u00f3 c\u00f9ng v\u1edbi s\u1ef1 h\u1ebft m\u00ecnh cho kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a gi\u00fap Amazon s\u1edf h\u1eefu m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o m\u00e0 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o c\u0169ng n\u00ean c\u1ed1 g\u1eafng sao ch\u00e9p.<\/p>\n

Kh\u00e1c bi\u1ec7t trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Verizon<\/h2>\n

C\u00e1c c\u00f4ng ty d\u1ecbch v\u1ee5 truy\u1ec1n h\u00ecnh c\u00e1p v\u00e0 internet th\u01b0\u1eddng \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi nh\u1eefng c\u00e2u chuy\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ngh\u00e8o n\u00e0n khi\u1ebfn kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng t\u1ee9c gi\u1eadn. Ch\u00fang ta c\u00f3 th\u1ec3 ng\u1ee5y bi\u1ec7n r\u1eb1ng nh\u1eefng doanh nghi\u1ec7p n\u00e0y s\u1edf h\u1eefu quy m\u00f4 r\u1ea5t l\u1edbn, nh\u01b0ng ch\u1ec9 c\u1ea7n nh\u00ecn c\u00e1ch Amazon \u0111\u00e3 l\u00e0m \u1edf tr\u00ean ch\u1eafc ch\u1eafn quan \u0111i\u1ec3m s\u1ebd ngay l\u1eadp t\u1ee9c thay \u0111\u1ed5i.<\/p>\n

H\u00e3y xem x\u00e9t k\u1ef9 h\u01a1n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Verizon \u0111\u1ec3 xem c\u00e1c t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 d\u00e0nh ri\u00eang kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 c\u00e1ch h\u1ecd ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n ra sao nh\u00e9!<\/p>\n

\"verizon-customer-service\"<\/p>\n

\u0110a d\u1ea1ng l\u1ef1a ch\u1ecdn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ngay t\u1eeb b\u01b0\u1edbc ti\u1ebfp c\u1eadn \u0111\u1ea7u ti\u00ean c\u0169ng ch\u00ednh l\u00e0 \u01b0u th\u1ebf c\u1ee7a ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Verizon<\/p>\n<\/div>\n

Khi v\u00e0o website d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n ngay l\u1eadp t\u1ee9c c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 th\u1ea5u hi\u1ec3u \u0111\u1eb7c bi\u1ec7t v\u1ec1 nhu c\u1ea7u kh\u00e1ch h\u00e0ng. M\u1ed9t v\u00e0i l\u1ef1a ch\u1ecdn r\u1ea5t c\u01a1 b\u1ea3n xu\u1ea5t hi\u1ec7n ngay khi b\u1ea1n v\u00e0o trang, sau \u0111\u00f3, c\u00e0ng \u0111i chi ti\u1ebft v\u00e0 c\u1ee5 th\u1ec3, c\u00e0ng nhi\u1ec1u t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p h\u01a1n \u0111\u01b0\u1ee3c \u0111\u01b0a ra\u2026<\/p>\n

\u1ede c\u1ea5p \u0111\u1ed9 \u0111\u1ea7u ti\u00ean, b\u1ea1n ti\u1ebfp c\u1eadn v\u1edbi m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o v\u00e0 c\u00e1c di\u1ec5n \u0111\u00e0n c\u1ed9ng \u0111\u1ed3ng. Tr\u1ee3 l\u00fd \u1ea3o th\u1ef1c t\u1ebf l\u00e0 t\u00ean g\u1ecdi c\u1ee7a t\u00ednh n\u0103ng t\u00ecm ki\u1ebfm t\u1eeb m\u1ed9t con bot, ph\u1ea3n h\u1ed3i th\u1eafc m\u1eafc c\u1ee7a b\u1ea1n v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb t\u1eeb tr\u01b0\u1edbc.<\/p>\n

N\u1ebfu ch\u01b0a th\u1ecfa m\u00e3n, b\u1ea1n \u0111i ti\u1ebfp, s\u1ebd c\u00f3 nh\u1eefng ch\u1ee7 \u0111\u1ec1 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho b\u1ea1n l\u1ef1a ch\u1ecdn. Sau 2-3 l\u1ea7n nh\u1ea5p chu\u1ed9t s\u1ebd c\u00f3 t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 qua hotline (1 (800) 837-4966) ho\u1eb7c agent live chat xu\u1ea5t hi\u1ec7n.<\/p>\n

Ph\u00e2n nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng chi ti\u1ebft s\u1ebd cho ph\u00e9p:<\/p>\n

1) Kh\u00e1ch h\u00e0ng t\u1ef1 x\u1eed l\u00fd m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p n\u1ebfu t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp kh\u00f4ng c\u00f3 s\u1eb5n<\/p>\n

2) Kh\u00e1ch h\u00e0ng ch\u01b0a t\u00ecm th\u1ea5y gi\u1ea3i ph\u00e1p s\u1ebd \u0111\u01b0\u1ee3c agent h\u1ed7 tr\u1ee3 chi ti\u1ebft<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 ph\u1ee5c v\u1ee5 ch\u1eafc ch\u1eafn s\u1ebd g\u00f3p ph\u1ea7n gi\u1ea3m \u0111\u00e1ng k\u1ec3 s\u1ed1 l\u01b0\u1ee3ng c\u00e1c tr\u01b0\u1eddng h\u1ee3p m\u00e0 \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ea3i x\u1eed l\u00fd. Tuy nhi\u00ean, th\u00e0nh c\u00f4ng ch\u1ec9 xu\u1ea5t hi\u1ec7n khi b\u1ea1n \u00a0cung c\u1ea5p m\u1ed9t c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c phong ph\u00fa v\u1edbi c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u1ed5 bi\u1ebfn nh\u1ea5t, \u0111i\u1ec1u h\u01b0\u1edbng th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng: m\u1ed9t t\u00ecm ki\u1ebfm, danh m\u1ee5c, FAQs, n\u1ed9i link v\u00e0 c\u00e1c b\u00e0i vi\u1ebft li\u00ean quan \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp khoa h\u1ecdc\u2026<\/p>\n

C\u00f3 m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00e1 ph\u1ed5 bi\u1ebfn m\u00e0 h\u1ea7u nh\u01b0 b\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng g\u1eb7p ph\u1ea3i \u0111\u00f3 l\u00e0 ph\u1ea3i l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh nh\u01b0 m\u1ed9t c\u00e1i m\u00e1y tr\u01b0\u1edbc khi \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi m\u1ed9t chuy\u00ean gia c\u00f3 th\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p cho m\u00ecnh. Sau m\u1ed7i l\u1ea7n \u0111\u01b0\u1ee3c chuy\u1ec3n agent, kh\u00e1ch h\u00e0ng l\u1ea1i ph\u1ea3i tr\u00ecnh b\u00e0y l\u1ea1i t\u1eeb \u0111\u1ea7u. M\u1eb7c d\u00f9 tr\u00ean th\u1ef1c t\u1ebf r\u1eb1ng c\u00e1c agent c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o CRM \u0111\u1ec3 cung c\u1ea5p th\u00eam th\u00f4ng tin cho nh\u00e2n vi\u00ean kh\u00e1c v\u1ec1 tr\u01b0\u1eddng h\u1ee3p c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y ch\u00ednh l\u00e0 \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt ti\u1ebfp theo t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a Verizon trong ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o. T\u1ea1i sao ch\u00fang ta l\u1ea1i kh\u00f4ng t\u1eadn d\u1ee5ng t\u1ed1i \u0111a ngu\u1ed3n d\u1eef li\u1ec7u quan tr\u1ecdng n\u00e0y?<\/p>\n

C\u00e1ch Comcast ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n

Comcast, l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p truy\u1ec1n h\u00ecnh c\u00e1p v\u00e0 internet kh\u00e1 n\u1ed5i ti\u1ebfng \u1edf M\u1ef9. V\u00e0 \u0111i\u1ec1u th\u00fa v\u1ecb, Comcast kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c l\u1ef1a ch\u1ecdn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn truy c\u1eadp \u0111\u1ec3 ngay l\u1eadp t\u1ee9c tr\u00f2 chuy\u1ec7n v\u1edbi agent qua live chat hay hotline mi\u1ec5n ph\u00ed (1 (800) 934-6489).<\/p>\n

Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n, b\u1ea1n c\u1ea7n \u0111i\u1ec1n v\u00e0o m\u1ed9t phi\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu h\u1eb9p v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i, c\u0169ng nh\u01b0 n\u00e2ng cao t\u1ed1i \u0111a hi\u1ec7u su\u1ea5t h\u1ed7 tr\u1ee3 c\u1ee7a nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u m\u00e0 t\u00f4i kh\u00f4ng th\u00edch v\u1ec1 h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 n\u00e0y c\u1ee7a Comcast ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u0103ng nh\u1eadp \u2013 m\u1eb7c d\u00f9 c\u00f3 th\u1ec3 cung c\u1ea5p cho doanh nghi\u1ec7p nhi\u1ec1u th\u00f4ng tin nh\u01b0ng \u0111\u1ed3ng th\u1eddi c\u0169ng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y phi\u1ec1n ph\u1ee9c\u2026 Live chat c\u00f3 ti\u1ec1m n\u0103ng b\u00e1n h\u00e0ng r\u1ea5t l\u1edbn, v\u00ec v\u1eady, n\u1ebfu nh\u00f3m c\u1ee7a b\u1ea1n mu\u1ed1n t\u1eadn d\u1ee5ng l\u01b0\u1ee3ng truy c\u1eadp b\u1ed5 sung, ch\u1eafc ch\u1eafn kh\u00f4ng th\u1ec3 b\u1ecf qua h\u00ecnh th\u1ee9c n\u00e0y \u0111\u1ec3 b\u00e1n h\u00e0ng.<\/p>\n

Ngo\u00e0i c\u00e1c c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c s\u00e2u r\u1ed9ng v\u00e0 c\u00f3 s\u1eb5n c\u00f9ng t\u00f9y ch\u1ecdn h\u1ed7 tr\u1ee3 qua live chat v\u00e0 \u0111i\u1ec7n tho\u1ea1i, website d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Comcast c\u00f2n b\u1ed5 sung li\u00ean k\u1ebft t\u1edbi c\u00e1c di\u1ec5n \u0111\u00e0n kh\u00e1ch h\u00e0ng v\u00e0 k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a h\u1ecd.<\/p>\n

\"comcast-customer-service\"<\/p>\n

\u201cC\u1eeda h\u00e0ng t\u00ednh n\u0103ng\u201d\u00a0XFINITY c\u1ee7a Comcast<\/p>\n<\/div>\n

T\u00f9y ch\u1ecdn th\u00fa v\u1ecb v\u00e0 \u0111\u1ed9c \u0111\u00e1o nh\u1ea5t l\u00e0 \u201cc\u1eeda h\u00e0ng t\u00ednh n\u0103ng\u201d. N\u00f3 cho ph\u00e9p b\u1ea1n t\u00ecm th\u1ea5y m\u1ed9t c\u1eeda h\u00e0ng XFINITY ho\u1eb7c trung t\u00e2m d\u1ecbch v\u1ee5 g\u1ea7n v\u1ecb tr\u00ed c\u1ee7a b\u1ea1n n\u1ebfu b\u1ea1n mu\u1ed1n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp. T\u00f4i ngh\u0129 r\u1eb1ng \u0111\u00f3 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng g\u1ecdn g\u00e0ng, \u0111\u1eb7c bi\u1ec7t cho nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 tu\u1ed5i ho\u1eb7c g\u1eb7p v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng\u2026<\/p>\n

\u0110a d\u1ea1ng l\u1ef1a ch\u1ecdn d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h2>\n

\u0110a k\u00eanh h\u1ed7 tr\u1ee3 l\u00e0 m\u1ed9t \u0111i\u1ec3m c\u1ed9ng ho\u1eb7c th\u1eadm ch\u00ed \u201cbu\u1ed9c ph\u1ea3i c\u00f3\u201d v\u1edbi m\u1ed9t doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i. Kh\u00e1ch h\u00e0ng ch\u1ecdn c\u00e1ch m\u00ecnh s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 v\u00e0 c\u00e1c doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i s\u1eb5n s\u00e0ng \u0111\u1ec3 cung c\u1ea5p th\u00eam l\u1ef1a ch\u1ecdn.<\/p>\n

Tuy nhi\u00ean, m\u1ed9t \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n \u0111\u1eb7c bi\u1ec7t ch\u00fa \u00fd tr\u01b0\u1edbc khi ph\u00e1t tri\u1ec3n \u0111a k\u00eanh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: ch\u1ea5t l\u01b0\u1ee3ng. N\u1ebfu \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email c\u1ee7a b\u1ea1n ho\u1ea1t \u0111\u1ed9ng ch\u01b0a th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 th\u00ec t\u1ed1t nh\u1ea5t h\u00e3y t\u1ea1m qu\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, b\u1edfi n\u00f3 s\u1ebd kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n. H\u00e3y \u01b0u ti\u00ean l\u00e0m ch\u1ee7 m\u1ed9t k\u00eanh tr\u01b0\u1edbc khi l\u1ea5n s\u00e2n sang nh\u1eefng l\u1ef1a ch\u1ecdn k\u1ebf ti\u1ebfp.<\/p>\n

B\u1ea1n ngh\u0129 sao v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a Amazon, Comcast hay Verizon? Li\u1ec7u h\u1ecd \u0111\u00e3 th\u1ef1c s\u1ef1 t\u1ed1i \u01b0u \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng? Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n th\u00ec sao? H\u00e3y chia s\u1ebb \u00fd ki\u1ebfn trong ph\u1ea7n B\u00ecnh lu\u1eadn d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/p>\n

Theo\u00a0Jacob Firuta<\/em><\/p>\n

B\u00e0i tham kh\u1ea3o:<\/em><\/p>\n

    \n
  • \u00c1p d\u1ee5ng t\u00e2m l\u00fd h\u1ecdc \u0111\u1ec3 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/em><\/li>\n
  • [Infographic] Kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p l\u1edbn quan t\u00e2m h\u00e0ng \u0111\u1ea7u ngay t\u1eeb khi m\u1edbi \u0111\u1eb7t n\u1ec1n m\u00f3ng kinh doanh. N\u1ebfu b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c tuy\u1ec7t v\u1eddi t\u1eeb Apple, Netflix v\u00e0 Uber trong b\u00e0i vi\u1ebft tr\u01b0\u1edbc c\u1ee7a Masterskills, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o t\u1ea1i \u0111\u00e2y.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53447"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53447"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53447\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}