{"id":5351,"date":"2023-11-30T00:10:52","date_gmt":"2023-11-30T00:10:52","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5351"},"modified":"2024-05-24T17:16:43","modified_gmt":"2024-05-24T10:16:43","slug":"tqm-la-gi-thong-quan-tri-chat-luong-toan-dien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tqm-la-gi-thong-quan-tri-chat-luong-toan-dien.html","title":{"rendered":"TQM l\u00e0 g\u00ec? H\u1ec7 th\u1ed1ng Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n"},"content":{"rendered":"

TQM l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00fap cho c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u, lo\u1ea1i b\u1ecf c\u00e1c r\u1ee7i ro \u0111\u1ed3ng th\u1eddi n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a t\u1ed5 ch\u1ee9c bao g\u1ed3m c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 trong qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng. S\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 TQM mang l\u1ea1i v\u00f4 v\u00e0n l\u1ee3i \u00edch kinh t\u1ebf cho t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p tr\u00ean th\u1ef1c t\u1ebf. V\u1eady TQM l\u00e0 g\u00ec? L\u00e0m sao \u0111\u1ec3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng m\u1ed9t TQM? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c n\u1ed9i dung v\u1ec1 TQM m\u00e0 doanh nghi\u1ec7p c\u1ea7n nghi\u00ean c\u1ee9u v\u00e0 n\u1eafm b\u1eaft \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/p>\n

1. T\u00ecm hi\u1ec3u TQM l\u00e0 g\u00ec?<\/strong><\/h2>\n

\u00a0 \u00a01.1 TQM – Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/strong><\/h3>\n

TQM l\u00e0 t\u1eeb vi\u1ebft t\u1eaft c\u1ee7a Total Quality Management\u00a0d\u1ecbch sang Ti\u1ebfng Vi\u1ec7t l\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a trong ISO 8402(TCVN 5814) nh\u01b0 sau:<\/p>\n

“Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n l\u00e0 c\u00e1ch qu\u1ea3n l\u00fd c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng, d\u1ef1a v\u00e0o s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a n\u00f3 nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i nh\u1edd vi\u1ec7c th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng v\u00e0 \u0111em l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00f3 v\u00e0 cho x\u00e3 h\u1ed9i”.<\/p><\/blockquote>\n

Theo \u0111\u00f3, TQM ch\u00ednh l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 qu\u1ea3n l\u00fd m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p, \u0111\u1ecbnh h\u01b0\u1edbng ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi s\u1ef1 tham gia c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean nh\u1eb1m \u0111em l\u1ea1i s\u1ef1 th\u1ecfa m\u00e3n cho kh\u00e1ch h\u00e0ng v\u00e0 l\u1ee3i \u00edch cho c\u00e1c th\u00e0nh vi\u00ean c\u00f4ng ty. N\u00f3 cung c\u1ea5p m\u1ed9t h\u1ec7 th\u1ed1ng to\u00e0n di\u1ec7n v\u1ec1 ph\u01b0\u01a1ng di\u1ec7n qu\u1ea3n l\u00fd, s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n khoa h\u1ecdc k\u1ef9 thu\u1eadt v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp th\u1ecb th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 c\u1ea3i ti\u1ebfn m\u1ecdi m\u1eb7t li\u00ean quan \u0111\u1ebfn ch\u1ea5t\u00a0 l\u01b0\u1ee3ng.<\/p>\n

TQM l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m thi\u1ec3u\/lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong qu\u00e1 tr\u00ecnh\u00a0 qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean c\u1ee7a c\u00f4ng ty lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean. N\u00f3 t\u1eadp trung v\u00e0o s\u1ef1 thay \u0111\u1ed5i d\u00e0i h\u1ea1n thay v\u00ec c\u00e1c m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n t\u1ea1i doanh nghi\u1ec7p<\/p>\n

TQM gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 nhi\u1ec7m v\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 duy tr\u00ec m\u1ee9c \u0111\u1ed9 xu\u1ea5t s\u1eafc mong mu\u1ed1n trong m\u1ed9t doanh nghi\u1ec7p v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a n\u00f3. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng, l\u1eadp v\u00e0 th\u1ef1c hi\u1ec7n vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng nh\u01b0 c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

\u00a0 \u00a01.2 \u0110\u1eb7c \u0111i\u1ec3m c\u01a1 b\u1ea3n c\u1ee7a TQM<\/strong><\/h3>\n

\u25ba<\/strong><\/em>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m<\/strong><\/p>\n

C\u00e1c \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c t\u1eadp trung l\u1eafng nghe. TQM \u0111\u01b0a ra c\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau gi\u1ea3i quy\u1ebft c\u00e1c \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn t\u1ef7 l\u1ec7 thu\u1eadn v\u1edbi m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\u25ba<\/strong><\/em>To\u00e0n b\u1ed9 nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh\u00a0<\/strong><\/p>\n

Nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd b\u1eb1ng TQM, Nh\u00e2n vi\u00ean l\u00e0 nh\u1eefng ngu\u1eddi tr\u1ef1c ti\u1ebfp l\u00e0m vi\u1ec7c v\u00e0 b\u1ecb t\u00e1c \u0111\u1ed9ng t\u1eeb c\u00e1ch th\u1ee9c qu\u1ea3n l\u00fd t\u1ea1i doanh nghi\u1ec7p, h\u1ecd l\u00e0 ng\u01b0\u1eddi nh\u1eadn ra nh\u1eefng s\u1ef1 b\u1ea5t \u1ed5n r\u00f5 v\u00e0 nhanh nh\u1ea5t \u0111\u1ec3 doanh nghi\u1ec7p \u0111\u01b0a ra nh\u1eefng thay \u0111\u1ed5i k\u1ecbp th\u1eddi.<\/p>\n

\u25ba<\/strong><\/em>\u0110\u1ecbnh h\u01b0\u1edbng quy tr\u00ecnh<\/strong><\/p>\n

C\u00e1c doanh nghi\u1ec7p c\u00f3 TQM s\u1ebd nghi\u00ean c\u1ee9u c\u00e1c b\u01b0\u1edbc trong m\u1ed9t qu\u00e1 tr\u00ecnh, tinh ch\u1ec9nh nh\u1eefng b\u01b0\u1edbc \u0111i \u0111\u00f3 v\u00e0 nghi\u00ean c\u1ee9u \u0111\u1ec3 lo\u1ea1i b\u1ecf nh\u1eefng b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft nh\u1eb1m ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed.<\/p>\n

\u25ba<\/strong><\/em>M\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn<\/strong><\/p>\n

C\u00e1c t\u1ed5 ch\u1ee9c qu\u1ea3n l\u00fd v\u1edbi TQM t\u00edch h\u1ee3p c\u00e1c h\u1ec7 th\u1ed1ng n\u1ed9i b\u1ed9 n\u00e0y \u0111\u1ec3 t\u1ea1o ra m\u1ed9t quy tr\u00ecnh li\u1ec1n m\u1ea1ch.\u00a0 Ch\u00fang s\u1ebd t\u1ea1o n\u1ec1n v\u0103n h\u00f3a doanh nghi\u1ec7p khi m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u hi\u1ec3u v\u00e0 coi tr\u1ecdng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u00e1ch th\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u00f3<\/p>\n

\u25ba<\/strong><\/em>C\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/p>\n

C\u00e1c doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng theo m\u00f4 h\u00ecnh TQM, s\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ee9 m\u1ec7nh v\u00e0 t\u1ea7m nh\u00ecn. C\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n, s\u1eed d\u1ee5ng nh\u01b0 kim ch\u1ec9 nam \u0111\u1ecbnh h\u01b0\u1edbng m\u1ecdi quy\u1ebft \u0111\u1ecbnh trong doanh nghi\u1ec7p v\u00e0 \u0111\u1ecbnh h\u00ecnh \u0111\u01b0\u1ee3c con \u0111\u01b0\u1eddng cho to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng.<\/p>\n

\u25ba<\/strong><\/em>C\u1ea3i thi\u1ec7n kh\u00f4ng ng\u1eebng<\/strong><\/p>\n

B\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh t\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng di\u1ec5n ra c\u00f3 hi\u1ec7u qu\u1ea3.<\/p>\n

\u25ba<\/strong><\/em>Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u\u00a0<\/strong><\/p>\n

D\u1eef li\u1ec7u t\u00e1c \u0111\u1ed9ng kh\u00f4ng nh\u1ecf \u0111\u1ebfn nh\u1eefng quy\u1ebft \u0111\u1ecbnh trong doanh nghi\u1ec7p v\u1ec1 vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. Khi c\u00e2n nh\u1eafc v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3, n\u1ebfu c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin th\u00ec s\u1ebd \u0111\u1ea3m b\u1ea3o quy\u1ebft \u0111\u1ecbnh \u0111\u01b0a ra nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n

\u25ba<\/strong><\/em>Truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3<\/strong><\/p>\n

S\u1ef1 k\u1ebft n\u1ed1i v\u00e0 giao ti\u1ebfp trong t\u1ed5 ch\u1ee9c l\u00e0 m\u1ed9t trong nh\u1eefng \u01b0u ti\u00ean trong c\u1ea3i thi\u1ec7n doanh nghi\u1ec7p. C\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eefng c\u00f4ng c\u1ee5 \u0111\u1ec3 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i th\u00f4ng tin v\u00e0 b\u1ea3o \u0111\u1ea3m s\u1ef1 t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean v\u1edbi doanh nghi\u1ec7p.<\/p>\n

 <\/p>\n

\u00a0 \u00a01.3 N\u1ed9i dung c\u1ee7a h\u1ec7 th\u1ed1ng TQM<\/strong><\/h3>\n

Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u00f2i h\u1ecfi c\u00e1c y\u00eau c\u1ea7u v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 sau \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n \u00e1p d\u1ee5ng TQM:<\/p>\n

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  • Nh\u1eadn th\u1ee9c:<\/strong>\u00a0n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c h\u1ebft nh\u1eefng kh\u00e1i ni\u1ec7m v\u00e0 nguy\u00ean t\u1eafc trong qu\u1ea3n l\u00fd, x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c vai tr\u00f2 v\u00e0 v\u1ecb tr\u00ed c\u1ee7a h\u1ec7 th\u1ed1ng TQM trong 1 doanh nghi\u1ec7p.<\/li>\n
  • Cam k\u1ebft:<\/strong>\u00a0C\u00e1c l\u00e3nh \u0111\u1ea1o, c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean ph\u1ea3i cam k\u1ebft theo \u0111u\u1ed5i b\u1ec1n b\u1ec9 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 m\u1ee5c ti\u00eau v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n
  • T\u1ed5 ch\u1ee9c:<\/strong>\u00a0S\u1eafp x\u1ebfp n\u0103ng l\u1ef1c v\u00e0o \u0111\u00fang v\u1ecb tr\u00ed v\u00e0 ph\u00e2n \u0111\u1ecbnh r\u00f5 r\u00e0ng tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng ng\u01b0\u1eddi.<\/li>\n
  • \u0110o l\u01b0\u1eddng:<\/strong>\u00a0\u0110\u01b0a ra \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn x\u00e9t v\u1ec1 nh\u1eefng c\u1ea3i ti\u1ebfn, ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng. Xem x\u00e9t nh\u1eefng chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng mang l\u1ea1i ch\u1ea5t l\u01b0\u1ee3ng g\u00e2y ra.<\/li>\n
  • Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0\u0110\u01b0a ra nh\u1eefng m\u1ee5c ti\u00eau v\u00e0 y\u00eau c\u1ea7u v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n
  • Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng:\u00a0<\/strong>Thi\u1ebft k\u1ebf chi ti\u1ebft c\u00f4ng vi\u1ec7c, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. L\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa b\u1ed9 ph\u1eadn marketing v\u00e0 c\u00e1c ch\u1ee9c n\u0103ng t\u00e1c nghi\u1ec7p.<\/li>\n
  • H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng:\u00a0<\/strong>X\u00e2y d\u1ef1ng c\u00e1c ch\u00ednh s\u00e1ch, ph\u01b0\u01a1ng ph\u00e1p v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ho\u00e0n th\u00e0nh quy tr\u00ecnh \u0111\u1ec3 qu\u1ea3n l\u00fd qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
  • Ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea:<\/strong>\u00a0Theo d\u00f5i qu\u00e1 tr\u00ecnh v\u00e0 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea.<\/li>\n
  • T\u1ed5 ch\u1ee9c c\u00e1c nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0L\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ec3 h\u1ec7 th\u1ed1ng TQM ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn v\u00e0 ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/li>\n
  • H\u1ee3p t\u00e1c nh\u00f3m:<\/strong>\u00a0gi\u00fap c\u00e1c c\u00e1 nh\u00e2n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 t\u1ef1 do trao \u0111\u1ed5i \u00fd ki\u1ebfn v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c k\u1ebf ho\u1ea1ch v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
  • \u0110\u00e0o t\u1ea1o, t\u1eadp hu\u1ea5n:<\/strong>\u00a0gi\u00fap c\u00e1c th\u00e0nh vi\u00ean t\u0103ng kh\u1ea3 n\u0103ng nh\u1eadn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u00f4ng vi\u1ec7c.<\/li>\n
  • L\u1eadp k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n TQM:\u00a0<\/strong>L\u1eadp k\u1ebf ho\u1ea1ch theo t\u1eebng ph\u1ea7n m\u1ed9t \u0111\u1ec3 th\u00edch nghi v\u1edbi h\u1ec7 th\u1ed1ng, d\u1ea7n ti\u1ebfp c\u1eadn v\u00e0 ti\u1ebfn t\u1edbi \u00e1p d\u1ee5ng to\u00e0n b\u1ed9 TQM.<\/li>\n<\/ul>\n

     <\/p>\n

    \u00a0 \u00a01.4 Nguy\u00ean t\u1eafc c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/strong><\/h3>\n

    TQM \u0111\u01b0a ra c\u00e1c 6 nguy\u00ean t\u1eafc bao g\u1ed3m:<\/p>\n

      \n
    • T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng, t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i ti\u1ebfn m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n ho\u1ea1t \u0111\u1ed9ng kinh doanh<\/li>\n
    • \u0110\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean c\u00f3 li\u00ean quan l\u00e0m vi\u1ec7c h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau chung l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, c\u0169ng nh\u01b0 c\u1ea3i ti\u1ebfn c\u00e1c th\u1ee7 t\u1ee5c \u00e1p d\u1ee5ng cho s\u1ea3n xu\u1ea5t<\/li>\n
    • Nh\u1ea5n m\u1ea1nh v\u00e0o vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean th\u1ef1c t\u1ebf, s\u1eed d\u1ee5ng c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9<\/li>\n
    • Giao ti\u1ebfp trong t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch nh\u1eb1m m\u1ee5c \u0111\u00edch duy tr\u00ec s\u1ef1 tham gia v\u00e0 tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n
    • L\u00e3nh \u0111\u1ea1o t\u1ed1t<\/li>\n
    • S\u1eeda l\u1ed7i v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/li>\n
    • \u0110\u00e0o t\u1ea1o vi\u1ec7c l\u00e0m<\/li>\n<\/ul>\n

       <\/p>\n

      \u00a0 \u00a01.5 M\u1ee5c \u0111\u00edch c\u1ee7a h\u1ec7 th\u1ed1ng TQM?<\/strong><\/h3>\n

      M\u1ee5c ti\u00eau c\u1ee7a h\u1ec7 th\u1ed1ng TQM g\u1ed3m c\u00e1c n\u1ed9i dung nh\u01b0 sau:<\/p>\n

        \n
      • Ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m thi\u1ec3u ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c sai s\u00f3t.<\/li>\n
      • T\u1ea1o ra m\u1ed9t t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb th\u1ed1ng nh\u1ea5t, c\u00f3 s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean v\u00e0 ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/li>\n
      • Gi\u1eef t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng chung c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cu\u1ed1i c\u00f9ng<\/li>\n
      • Tr\u1ecdng t\u00e2m l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a t\u1ed5 ch\u1ee9c, bao g\u1ed3m c\u1ea3 h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5, th\u00f4ng qua vi\u1ec7c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9.<\/li>\n<\/ul>\n

         <\/p>\n

         <\/p>\n

        2. C\u00e1c y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/strong><\/h2>\n

        M\u1ed9t h\u1ec7 th\u1ed1ng TQM s\u1ebd bao g\u1ed3m 3 y\u1ebfu t\u1ed1:<\/p>\n

        T: Total l\u00e0 s\u1ef1 \u0111\u1ed3ng b\u1ed9, to\u00e0n di\u1ec7n, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u cho to\u00e0n b\u1ed9 doanh nghi\u1ec7p.<\/strong><\/p>\n

        Q: Quality l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c d\u1ef1a tr\u00ean nguy\u00ean t\u1eafc 3P<\/strong><\/p>\n

          \n
        • P1 ( Performance ): Hi\u1ec7u n\u0103ng ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ec9 ti\u00eau k\u1ef9 thu\u1eadt.<\/li>\n
        • P2 ( Price ): Gi\u00e1 mua v\u00e0 chi ph\u00ed s\u1eed d\u1ee5ng<\/li>\n
        • P3 ( Punctuality): S\u1ea3n xu\u1ea5t v\u00e0 giao h\u00e0ng \u0111\u00fang l\u00fac.<\/li>\n<\/ul>\n

          M: Management bao g\u1ed3m qu\u1ea3n l\u00fd v\u00e0 qu\u1ea3n tr\u1ecb<\/strong><\/p>\n

            \n
          • \u00a0P (Planning): Ho\u1ea1ch \u0111\u1ecbnh, thi\u1ebft k\u1ebf k\u1ebf ho\u1ea1ch.<\/li>\n
          • \u00a0O (Organizing): t\u1ed5 ch\u1ee9c.<\/li>\n
          • \u00a0L ( Leading): l\u00e0 b\u1ed9 ph\u1eadn d\u1eabn \u0111\u1ea7u \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 ch\u1ec9 \u0111\u1ea1o th\u1ef1c hi\u1ec7n.<\/li>\n
          • \u00a0C ( Controlling): ki\u1ec3m so\u00e1t v\u00e0 qu\u1ea3n l\u00fd ngu\u1ed3n c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n

            \u25ba\u00a0<\/strong><\/em>Qu\u1ea3n l\u00fd b\u1eb1ng ch\u00ednh s\u00e1ch v\u00e0 m\u1ee5c ti\u00eau:<\/strong>\u00a0\u0110\u00e2y l\u00e0 quy tr\u00ecnh bi\u1ebfn ch\u00ednh s\u00e1ch c\u1ee7a l\u00e3nh \u0111\u1ea1o c\u00f4ng ty th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau qu\u1ea3n l\u00fd c\u1ee7a m\u1ed7i b\u1ed9 ph\u1eadn v\u00e0 th\u00e0nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean. Nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn ph\u1ea3i g\u00e1nh tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau c\u1ee7a b\u1ed9 ph\u1eadn m\u00ecnh.<\/p>\n

            \u25ba\u00a0<\/strong><\/em>Ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>C\u00e1c th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m thu\u1ed9c c\u00f9ng m\u1ed9t b\u1ed9 ph\u1eadn. Th\u00f4ng qua nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng nh\u1eefng v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c chuy\u1ec3n l\u00ean ban l\u00e3nh \u0111\u1ea1o c\u00f4ng ty.<\/p>\n

            \u25ba\u00a0<\/strong><\/em>C\u00e1c nh\u00f3m d\u1ef1 \u00e1n<\/strong>: C\u00e1c th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m n\u00e0y \u0111\u1ebfn t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau v\u00e0 c\u00f3 c\u1ea5p b\u1eadc cao h\u01a1n th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u01b0\u1ee3c th\u00e0nh l\u1eadp \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3.<\/p>\n

            \u25ba\u00a0<\/strong><\/em>Qu\u1ea3n tr\u1ecb ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y:\u00a0<\/strong>\u0110\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 th\u1ee7 t\u1ee5c th\u00f4ng th\u01b0\u1eddng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y. M\u1ecdi nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c \u00edt nhi\u1ec1u \u0111\u1ec1u c\u00f3 \u00fd th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 li\u00ean t\u1ee5c n\u1ed7 l\u1ef1c \u0111\u1ec3 c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y.<\/p>\n

             <\/p>\n

            3. L\u1ee3i \u00edch khi \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng TQM<\/strong><\/h2>\n
              \n
            • Th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, n\u1ed9i b\u1ed9 c\u00f4ng ty, x\u00e3 h\u1ed9i;<\/li>\n
            • Gi\u1ea3m chi ph\u00ed v\u00e0 l\u00e3ng ph\u00ed trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p;<\/li>\n
            • N\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng;<\/li>\n
            • T\u0103ng t\u00ednh c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00e0 uy t\u00edn cho doanh nghi\u1ec7p;<\/li>\n
            • M\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 qu\u1ed1c t\u1ebf, li\u00ean doanh;<\/li>\n
            • T\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho qu\u1ea3n l\u00fd v\u0129 m\u00f4;<\/li>\n
            • C\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 cam k\u1ebft th\u1ef1c hi\u1ec7n t\u1eeb c\u00e1c th\u00e0nh vi\u00ean, nh\u00e2n vi\u00ean v\u00e0 b\u1ed9 ph\u1eadn. X\u00e2y d\u1ef1ng phong c\u00e1ch l\u00e0m vi\u1ec7c m\u1edbi c\u00f3 t\u00ednh khoa h\u1ecdc v\u00e0 h\u1ec7 th\u1ed1ng, d\u1ec5 d\u00e0ng gi\u00e1m s\u00e1t;<\/li>\n
            • H\u00ecnh th\u00e0nh th\u00f3i quen c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng m\u1edbi;<\/li>\n
            • \u0110em l\u1ea1i th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng cho doanh nghi\u1ec7p.<\/li>\n<\/ul>\n

               <\/p>\n

              4. H\u01b0\u1edbng d\u1eabn quy tr\u00ecnh \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/strong><\/h2>\n

              \u00a0 \u25ba\u00a0<\/em>B\u01b0\u1edbc 1: Ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng<\/strong><\/h3>\n

              C\u1ea5p l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t, th\u1ed1ng nh\u1ea5t gi\u1eefa c\u00e1c l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1n b\u1ed9 ch\u1ee7 ch\u1ed1t, th\u1ef1c hi\u1ec7n cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn: ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch ho\u1ea1t \u0111\u1ed9ng chung TQM.<\/p>\n

              \u00a0 \u25ba<\/em>\u00a0B\u01b0\u1edbc 2: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1.<\/strong><\/h3>\n

              Doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed9t Ban tri\u1ec3n khai v\u00e0 t\u1ed5 chuy\u00ean tr\u00e1ch TQM. \u0110\u00e0o t\u1ea1o nh\u1eadn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng, \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM.<\/p>\n

              \u00a0 \u25ba<\/strong><\/em>\u00a0B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/strong><\/h3>\n

              Th\u1ef1c hi\u1ec7n ho\u1ea1ch \u0111\u1ecbnh t\u1ed5ng th\u1ec3 ch\u01b0\u01a1ng tr\u00ecnh tri\u1ec3n khai TQM v\u1edbi nhi\u1ec1u giai \u0111o\u1ea1n, b\u01b0\u1edbc \u0111i th\u00edch h\u1ee3p. C\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft, y\u00eau c\u1ea7u v\u1ec1 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft v\u00e0 ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3.<\/p>\n

              \u00a0 \u25ba\u00a0<\/strong><\/em>B\u01b0\u1edbc 4: Ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n TQM<\/strong><\/h3>\n

              Tuy\u00ean truy\u1ec1n r\u1ed9ng r\u00e3i ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 k\u1ebf ho\u1ea1ch TQM trong c\u00f4ng ty. C\u1ea7n h\u00ecnh th\u00e0nh v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed9ng vi\u00ean, thu h\u00fat to\u00e0n b\u1ed9 th\u00e0nh vi\u00ean tham gia \u0111\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n

              \u00a0 \u25ba\u00a0<\/strong><\/em>B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<\/strong><\/h3>\n

              \u0110o l\u01b0\u1eddng c\u00e1c chi ph\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p. X\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c n\u1ed7 l\u1ef1c ch\u1ea5t l\u01b0\u1ee3ng, c\u00e1c giai \u0111o\u1ea1n c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh TQM c\u1ea7n x\u00e1c \u0111\u1ecbnh chi ph\u00ed c\u1ee5 th\u1ec3. \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 kinh t\u1ebf c\u1ee7a TQM t\u1eeb \u0111\u00f3 \u0111\u1ec1 ra k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng.<\/p>\n

              \u00a0 \u25ba\u00a0<\/strong><\/em>B\u01b0\u1edbc 6: Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng<\/strong><\/h3>\n

              Chi ti\u1ebft h\u00f3a ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c ch\u01b0\u01a1ng tr\u00ecnh t\u1ed5ng th\u1ec3 c\u1ee7a TQM. K\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng c\u1ea7n ph\u00f9 h\u1ee3p v\u1edbi ch\u00ednh s\u00e1ch, chi\u1ebfn l\u01b0\u1ee3c chung. C\u1ea7n thi\u1ebft l\u1eadp c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch c\u00f3 t\u00ednh to\u00e0n di\u1ec7n, bao tr\u00f9m l\u00ean m\u1ecdi ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p.<\/p>\n

              \u00a0 \u25ba\u00a0<\/strong><\/em>B\u01b0\u1edbc 7: Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng<\/strong><\/h3>\n
                \n
              • Thi\u1ebft k\u1ebf c\u00e1c qu\u00e1 tr\u00ecnh li\u00ean quan \u0111\u1ec3 \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u v\u00e0 \u0111\u00e1p \u1ee9ng to\u00e0n di\u1ec7n y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m, qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh v\u00e0 qu\u00e1 tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n
              • Di\u1ec5n gi\u1ea3i ch\u00ednh x\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e0nh c\u00e1c y\u00eau c\u1ea7u, \u0111\u1eb7c t\u00ednh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p. G\u1eafn ch\u1eb7t qu\u00e1 tr\u00ecnh nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng\/ kh\u00e1ch h\u00e0ng v\u1edbi qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf c\u00f4ng c\u1ee5 tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n
              • X\u00e1c \u0111\u1ecbnh nh\u1eefng y\u00eau c\u1ea7u, qu\u00e1 tr\u00ecnh, quy \u0111\u1ecbnh kh\u00e1c nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 trong th\u1ef1c t\u1ebf gi\u1ed1ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng thi\u1ebft k\u1ebf k\u1ef3 v\u1ecdng.<\/li>\n<\/ul>\n

                \u00a0 \u25ba\u00a0<\/strong><\/em>B\u01b0\u1edbc 8: T\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng<\/strong><\/h3>\n

                Thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ph\u00f9 h\u1ee3p theo m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM. C\u1ea7n c\u00f3 c\u01a1 ch\u1ebf m\u1ecfng, qu\u1ea3n l\u00fd ch\u1ee9c n\u0103ng ch\u00e9o, t\u0103ng hi\u1ec7u qu\u1ea3 \u1ee7y quy\u1ec1n v\u00e0 t\u1ef1 ch\u1ee7.<\/p>\n

                \u00a0 \u25ba<\/strong><\/em>\u00a0B\u01b0\u1edbc 9: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<\/strong><\/h3>\n

                T\u1eebng b\u01b0\u1edbc x\u00e2y d\u1ef1ng, duy tr\u00ec v\u00e0 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. Th\u1ef1c hi\u1ec7n c\u00e1c ti\u00eau chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0\u00a0ch\u1ee9ng nh\u1eadn ISO 9001<\/strong>.<\/p>\n

                \u00a0\u25ba<\/strong><\/em>B\u01b0\u1edbc 10: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM<\/strong><\/h3>\n

                \u0110\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau \u0111\u1ec1 ra. C\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ed3ng b\u1ed9 c\u00e1c bi\u1ec7n ph\u00e1p b\u1edfi m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec3 theo d\u00f5i, ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n sai s\u00f3t, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u00e0 \u0111\u1ec1 xu\u1ea5t bi\u1ec7n ph\u00e1p ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

                \u25ba<\/strong><\/em>\u00a0B\u01b0\u1edbc 11: Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn<\/strong><\/h3>\n

                Ti\u1ebfp t\u1ee5c ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo c\u00e1c y\u00eau c\u1ea7u v\u00e0 nguy\u00ean t\u1eafc TQM. C\u1ea7n ch\u1ecdn l\u1ef1a nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng c\u1ee5 n\u0103ng su\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng th\u00edch h\u1ee3p \u0111\u1ec3 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM.<\/p>\n","protected":false},"excerpt":{"rendered":"

                TQM l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00fap cho c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u, lo\u1ea1i b\u1ecf c\u00e1c r\u1ee7i ro \u0111\u1ed3ng th\u1eddi n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a t\u1ed5 ch\u1ee9c bao g\u1ed3m c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 trong qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng. S\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 TQM mang l\u1ea1i v\u00f4 v\u00e0n l\u1ee3i \u00edch kinh […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5351"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5351"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5351\/revisions"}],"predecessor-version":[{"id":71624,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5351\/revisions\/71624"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}