Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng b\u1eadc nh\u1ea5t gi\u00fap c\u00e1c doanh nghi\u1ec7p v\u01b0\u1ee3t qua c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 t\u1ed3n t\u1ea1i trong cu\u1ed9c c\u1ea1nh tranh kh\u1ed1c li\u1ec7t. \u0110\u1ec3 c\u00f3 th\u1ec3 duy tr\u00ec v\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 v\u00e0 \u0111ang \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) trong kinh doanh s\u1ea3n xu\u1ea5t. Tuy nhi\u00ean \u0111\u1ec3 s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y, c\u00e1c doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd t\u1edbi 4 th\u00e0nh t\u1ed1 quan tr\u1ecdng trong c\u00e1ch th\u1ee9c qu\u1ea3n tr\u1ecb n\u00e0y.<\/p>\n
Kh\u00e1i ni\u1ec7m v\u1ec1 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n c\u00f9ng l\u00fac b\u1edfi W. Edwards Deming, Joseph M. Juran v\u00e0 Armand V. Feigenbaum. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n c\u00f3 ngu\u1ed3n g\u1ed1c trong l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t, nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho h\u1ea7u h\u1ebft c\u00e1c lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p kh\u00e1c nhau<\/p>\n
Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p m\u00e0 n\u00f3 kh\u00e1i qu\u00e1t to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh t\u1eeb s\u1ea3n xu\u1ea5t \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng.\u00a0TQM bao g\u1ed3m ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong s\u1ea3n xu\u1ea5t, tinh gi\u1ea3n\u00a0qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p lu\u00f4n lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean.\u00a0<\/b>C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u1ec3 qu\u1ea3n l\u00fd nh\u1eb1m n\u1ed7 l\u1ef1c\u00a0c\u1ea3i thi\u1ec7n c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/b>. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t \u00a0h\u1ec7 th\u1ed1ng\u00a0qu\u1ea3n tr\u1ecb th\u1ed1ng nh\u1ea5t, c\u00f3 s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean v\u00e0 ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng.<\/p>\n
To\u00e0n b\u1ed9\u00a0qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng\u00a0\u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u1eef t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng chung c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cu\u1ed1i c\u00f9ng.\u00a0\u0110\u1eb7c bi\u1ec7t, TQM t\u1eadp trung ch\u00ednh v\u00e0o nh\u1eefng n\u1ed7 l\u1ef1c li\u00ean t\u1ee5c c\u1ee7a ban qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 nh\u00e2n vi\u00ean c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o l\u00f2ng trung th\u00e0nh l\u00e2u d\u00e0i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b>. M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 h\u1ea1nh ph\u00fac s\u1ebd mang \u0111\u1ebfn cho doanh nghi\u1ec7p 10 kh\u00e1ch h\u00e0ng m\u1edbi ti\u1ec1m n\u0103ng, trong khi m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng s\u1ebd lan t\u1ecfa nh\u1eefng th\u00f4ng tin ti\u00eau c\u1ef1c t\u1edbi h\u00e0ng tr\u0103m kh\u00e1ch h\u00e0ng kh\u00e1c c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. Do v\u1eady, \u0111\u1ec3 duy tr\u00ec v\u00e0 thu h\u00fat \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng, ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u.<\/p>\n
K\u1ef9 thu\u1eadt th\u1ef1c hi\u1ec7n \u00e1p d\u1ee5ng v\u00f2ng tr\u00f2n c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng Deming: PDCA. C\u00e1c ho\u1ea1t \u0111\u1ed9ng trong Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) bao g\u1ed3m:<\/p>\n
S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 quan tr\u1ecdng di\u1ec5n ra trong doanh nghi\u1ec7p. Ngo\u00e0i c\u00e1c y\u1ebfu t\u1ed1 k\u1ef9 thu\u1eadt li\u00ean quan \u0111\u1ebfn c\u00e1ch th\u1ee9c v\u00e0 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c hi\u1ec7n, doanh nghi\u1ec7p c\u1ea7n c\u00f3 m\u1ed9t h\u1ec7 t\u01b0 duy v\u00e0 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c ch\u1ea5t l\u01b0\u1ee3ng. B\u1ea1n c\u00f3 th\u1ec3 h\u00ecnh dung h\u1ec7 v\u0103n h\u00f3a v\u00e0 t\u01b0 t\u01b0\u1edfng n\u00e0y t\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1c y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean m\u1ed9t ng\u00f4i nh\u00e0. M\u1ed9t n\u1ec1n s\u1ea3n xu\u1ea5t c\u00f3 hi\u1ec7n \u0111\u1ea1i hay ph\u1ee9c t\u1ea1p \u0111\u1ebfn \u0111\u00e2u c\u0169ng s\u1ebd kh\u00f4ng th\u1ec3 duy tr\u00ec \u0111\u01b0\u1ee3c n\u1ebfu nh\u01b0 ch\u00fang kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1eb7t trong m\u1ed9t \u201cng\u00f4i nh\u00e0\u201d v\u1eefng ch\u00e3i. \u0110\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c ng\u00f4i nh\u00e0 n\u00e0y, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd \u0111\u1ebfn c\u00e1c th\u00e0nh t\u1ed1: M\u00f3ng, g\u1ea1ch, v\u1eefa v\u00e0 m\u00e1i nh\u00e0.<\/p>\n
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To\u00e0n b\u1ed9 quy tr\u00ecnh Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc v\u1ec1 \u0110\u1ea1o \u0111\u1ee9c, Ch\u00ednh tr\u1ef1c v\u00e0 Tin c\u1eady. Nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ed7i nh\u00e2n vi\u00ean kh\u00f4ng ph\u00e2n bi\u1ec7t nhi\u1ec7m v\u1ee5 v\u00e0 c\u1ea5p \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 trong h\u1ec7 th\u1ed1ng ph\u00e2n c\u1ea5p c\u1ee7a h\u1ecd trong doanh nghi\u1ec7p.<\/p>\n
\u0110\u1ea1o \u0111\u1ee9c:<\/b>\u00a0\u0110\u1ea1o \u0111\u1ee9c l\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n v\u1ec1 nh\u1eefng g\u00ec t\u1ed1t v\u00e0 x\u1ea5u t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Ranh gi\u1edbi c\u00e1ch bi\u1ec7t gi\u1eefa c\u00e1i t\u1ed1t v\u00e0 c\u00e1i x\u1ea5u v\u00f4 c\u00f9ng mong manh. M\u1ed9t h\u00e0nh \u0111\u1ed9ng l\u00e0 t\u1ed1t hay x\u1ea5u n\u1eb1m ho\u00e0n to\u00e0n \u1edf s\u1ef1 quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n. \u0110\u1ea1o \u0111\u1ee9c h\u01b0\u1edbng m\u1ed9t c\u00e1 nh\u00e2n tu\u00e2n theo quy t\u1eafc \u1ee9ng x\u1eed, tu\u00e2n th\u1ee7 c\u00e1c quy t\u1eafc v\u00e0 quy \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra trong m\u1ed9t t\u1ed5 ch\u1ee9c.<\/p>\n
Ch\u00ednh tr\u1ef1c:<\/b>\u00a0T\u00ednh ch\u00ednh tr\u1ef1c \u0111\u1ec1 c\u1eadp \u0111\u1ebfn s\u1ef1 trung th\u1ef1c, c\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i v\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n. B\u1ea1n c\u1ea7n t\u00f4n tr\u1ecdng ch\u00ednh s\u00e1ch trong doanh nghi\u1ec7p hay t\u1ed5 ch\u1ee9c. Trong c\u00f4ng vi\u1ec7c hay ngo\u00e0i c\u00f4ng vi\u1ec7c, b\u1ea1n n\u00ean tr\u00e1nh lan truy\u1ec1n c\u00e1c tin \u0111\u1ed3n kh\u00f4ng c\u00f3 c\u0103n c\u1ee9 v\u1ec1 \u0111\u1ed3ng nghi\u1ec7p hay c\u00e1c ch\u00ednh s\u00e1ch c\u1ee7a doanh nghi\u1ec7p. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng trong m\u00f4i tr\u01b0\u1eddng m\u00e0 nh\u00e2n vi\u00ean ch\u1ec9 tr\u00edch v\u00e0 kh\u00f4ng \u0111\u1ed3ng l\u00f2ng c\u00f9ng l\u00e0m vi\u1ec7c.<\/p>\n
L\u00f2ng tin:<\/b>\u00a0Ni\u1ec1m tin l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 th\u1ef1c hi\u1ec7n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n trong s\u1ea3n xu\u1ea5t kinh doanh. Qu\u1ea3n l\u00fd c\u1ea7n \u0111\u1eb7t ni\u1ec1m tin v\u00e0o c\u00e1c nh\u00e2n vi\u00ean c\u0169ng nh\u01b0 nh\u00e2n vi\u00ean c\u1ea7n tin t\u01b0\u1edfng l\u1eabn nhau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 tham gia c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n trong c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p, c\u1ee5 th\u1ec3 \u1edf \u0111\u00e2y l\u00e0 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n v\u00e0 \u0111\u1ed3ng nh\u1ea5t. Ni\u1ec1m tin c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean v\u00e0 cu\u1ed1i c\u00f9ng gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n gi\u00fap ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3 th\u00e0nh c\u00f4ng.<\/p>\n
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G\u1ea1ch \u0111\u01b0\u1ee3c \u0111\u1eb7t tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 v\u1eefng ch\u00e3i c\u1ee7a \u201cm\u00e1i nh\u00e0\u201d \u2013 s\u1ef1 c\u00f4ng nh\u1eadn v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb kh\u00e1ch h\u00e0ng. Do v\u1eady, t\u1eebng vi\u00ean g\u1ea1ch \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o x\u00e2y d\u1ef1ng c\u1ea7n \u0111\u1ee7 ki\u00ean c\u1ed1 v\u00e0 m\u1ea1nh m\u1ebd \u0111\u1ec3 g\u00e1nh v\u00e1c \u0111\u01b0\u1ee3c \u201cs\u1ee9c n\u1eb7ng\u201d c\u1ee7a s\u1ef1 \u201cc\u00f4ng nh\u1eadn v\u00e0 tin t\u01b0\u1edfng\u201d.<\/p>\n
\u0110\u00e0o t\u1ea1o:<\/b>\u00a0Nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean v\u00e0 k\u1ecbp th\u1eddi v\u1ec1 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd h\u1ed7 tr\u1ee3 c\u00e1c nh\u00e2n vi\u00ean trong to\u00e0n b\u1ed9 c\u00e1c b\u1ed9 ph\u1eadn t\u1eeb qu\u1ea3n l\u00fd c\u1ea5p cao cho \u0111\u1ebfn nh\u00e2n vi\u00ean b\u1ea3o v\u1ec7 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u00e0m r\u00f5 c\u00e1c c\u00e1ch th\u1ee9c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t trong ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m so v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i kh\u00e1c v\u00e0 cu\u1ed1i c\u00f9ng mang l\u1ea1i l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. Nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp, kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m, k\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh, k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1,\u2026 Ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o cho ph\u00e9p nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong chu tr\u00ecnh PDCA hi\u1ec7u qu\u1ea3 \u0111\u1ed3ng th\u1eddi n\u00e2ng cao vai tr\u00f2 c\u1ee7a nh\u00e2n vi\u00ean trong h\u1ec7 th\u1ed1ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n
K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c theo nh\u00f3m:<\/b>\u00a0K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c theo nh\u00f3m l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3. Trong m\u1ed9t t\u1ed5 ch\u1ee9c, m\u1ed9t c\u00e1 nh\u00e2n kh\u00f4ng th\u1ec3 l\u00e0m vi\u1ec7c v\u00e0 ph\u00e1t tri\u1ec3n n\u1ebfu thi\u1ebfu s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c c\u1ed9ng s\u1ef1 trong c\u00f9ng m\u1ed9t nh\u00f3m, t\u1ed5 hay b\u1ed9 ph\u1eadn. Khi c\u00e1c c\u00e1 nh\u00e2n l\u00e0m vi\u1ec7c c\u00f9ng nhau, h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p kh\u00e1c nhau nh\u1eb1m c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh v\u00e0 h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3.<\/p>\n
Kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o:<\/b>\u00a0L\u00e3nh \u0111\u1ea1o trong doanh nghi\u1ec7p l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0a ra \u0111\u01b0\u1eddng l\u1ed1i, ch\u00ednh s\u00e1ch v\u00e0 k\u1ebf ho\u1ea1ch tri\u1ec3n khai cho to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p. \u1ede chi\u1ec1u ng\u01b0\u1ee3c l\u1ea1i, qu\u00e1 tr\u00ecnh n\u00e0y c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t s\u00e1t sao c\u1ee7a c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o. Ngo\u00e0i ra, h\u1ecd c\u0169ng ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi mang \u0111\u1ebfn \u0111\u1ed9ng l\u1ef1c v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho to\u00e0n b\u1ed9 c\u00f4ng nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c tri\u1ec3n khai c\u1ee5 th\u1ec3. Th\u1ef1c t\u1ebf cho th\u1ea5y, vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n v\u00e0 s\u00e2u r\u1ed9ng kh\u00f4ng th\u1ec3 di\u1ec5n ra trong ng\u00e0y m\u1ed9t ng\u00e0y hai. TQM c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong th\u1eddi gian d\u00e0i v\u00e0 c\u1ea7n s\u1ef1 kh\u00edch l\u1ec7 t\u1eeb nh\u1eefng ban l\u00e3nh \u0111\u1ea1o t\u1edbi nh\u1eefng nh\u00e2n vi\u00ean \u0111ang tr\u1ef1c ti\u1ebfp tham gia v\u00e0o chu tr\u00ecnh n\u00e0y.<\/p>\n
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Trong x\u00e2y d\u1ef1ng, \u201cv\u1eefa\u201d l\u00e0 ho\u1ea1t ch\u1ea5t gi\u00fap li\u00ean k\u1ebft c\u00e1c th\u00e0nh t\u1ed1 v\u1edbi nhau v\u00e0 gi\u00fap l\u00e0m ki\u00ean c\u1ed1 \u201cng\u00f4i nh\u00e0\u201d trong th\u1eddi gian d\u00e0i. Trong c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p, v\u1eefa tr\u00e1t d\u00f9ng \u0111\u1ec3 ch\u1ec9 c\u00e1c c\u00f4ng c\u1ee5 k\u1ebft n\u1ed1i th\u00f4ng tin trong ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/p>\n
Ho\u1ea1t \u0111\u1ed9ng truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 \u2013<\/b>\u00a0Truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh \u0111\u01b0a c\u00e1c th\u00f4ng tin \u0111\u00fang \u0111\u1eafn, ch\u00ednh x\u00e1c, kh\u00edch l\u1ec7 t\u1edbi to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean. C\u00e1c th\u00f4ng tin n\u00e0y gi\u00fap c\u00e1c th\u00e0nh vi\u00ean x\u00edch l\u1ea1i g\u1ea7n nhau h\u01a1n trong qu\u00e1 tr\u00ecnh c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1ed3ng th\u1eddi, qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9, t\u1eebng th\u1ebf m\u1ea1nh c\u1ee7a c\u00e1 nh\u00e2n s\u1ebd \u0111\u01b0\u1ee3c b\u1ed9c l\u1ed9. B\u00ean c\u1ea1nh \u0111\u00f3, qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng giao ti\u1ebfp k\u1ebft n\u1ed1i, ban l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 k\u1ecbp th\u1eddi l\u1eafng nghe, gi\u1ea3i quy\u1ebft c\u00e1c kh\u00fac m\u1eafc c\u1ee7a nh\u00e2n vi\u00ean tr\u01b0\u1edbc khi n\u00f3 tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 l\u1edbn. \u0110\u1ed3ng th\u1eddi, c\u00e1c nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi nhau nhi\u1ec1u h\u01a1n \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c v\u1ea5n \u0111\u1ec1 t\u1ed3n t\u1ea1i trong h\u1ec7 th\u1ed1ng v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u00f3.<\/p>\n
Ba lo\u1ea1i giao ti\u1ebfp ch\u1ee7 y\u1ebfu di\u1ec5n ra gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean trong c\u00f4ng ty:<\/p>\n
Truy\u1ec1n th\u00f4ng h\u01b0\u1edbng xu\u1ed1ng:<\/b>\u00a0Lu\u1ed3ng th\u00f4ng tin xu\u1ea5t hi\u1ec7n t\u1eeb ban qu\u1ea3n l\u00fd v\u00e0 \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t \u0111\u00fang v\u00e0 \u0111\u1ee7 \u0111\u1ebfn nh\u00e2n vi\u00ean<\/p>\n
Truy\u1ec1n th\u00f4ng \u0111i l\u00ean:<\/b>\u00a0Lu\u1ed3ng th\u00f4ng tin di\u1ec5n ra t\u1eeb nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn qu\u1ea3n l\u00fd c\u1ea5p cao nh\u1ea5t<\/p>\n
Truy\u1ec1n th\u00f4ng b\u00ean l\u1ec1:<\/b>\u00a0Truy\u1ec1n th\u00f4ng di\u1ec5n ra gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong doanh nghi\u1ec7p.<\/p>\n
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S\u1ef1 c\u00f4ng nh\u1eadn:<\/b>\u00a0C\u00f4ng nh\u1eadn l\u00e0 th\u00e0nh t\u1ed1 quan tr\u1ecdng cu\u1ed1i c\u00f9ng g\u00f3p ph\u1ea7n v\u00e0o hi\u1ec7u qu\u1ea3 c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. S\u1ef1 c\u00f4ng nh\u1eadn l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t, \u0111\u00f3ng vai tr\u00f2 l\u00e0 ch\u1ea5t x\u00fac t\u00e1c v\u00e0 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t \u201c\u0111\u00f2n b\u1ea9y\u201d gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 v\u00e0 \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao h\u01a1n. M\u1ed7i c\u00e1 nh\u00e2n \u0111\u1ec1u mong mu\u1ed1n \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c hay doanh nghi\u1ec7p th\u1eeba nh\u1eadn kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh v\u00e0 c\u00f4ng nh\u1eadn qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c kh\u00f4ng bi\u1ebft m\u1ec7t m\u1ecfi c\u1ee7a h\u1ecd. M\u1ed7i nh\u00e2n vi\u00ean \u0111\u01b0a ra \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u1eb7c bi\u1ec7t t\u1ed1t c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao tr\u01b0\u1edbc t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean trong c\u00f4ng ty. S\u1ef1 c\u00f4ng nh\u1eadn \u1edf \u0111\u00e2y c\u00f2n \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 s\u1ef1 c\u00f4ng nh\u1eadn v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 hay s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. T\u1eebng d\u1ecbch v\u1ee5 hay s\u1ea3n ph\u1ea9m khi \u0111\u01b0a ra th\u1ecb tr\u01b0\u1eddng \u0111\u00f3n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi khen hay s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng ch\u00ednh l\u00e0 \u201c\u0111\u00f2n b\u1ea9y\u201d cho doanh nghi\u1ec7p sau m\u1ed9t qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng bi\u1ebft m\u1ec7t m\u1ecfi.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng b\u1eadc nh\u1ea5t gi\u00fap c\u00e1c doanh nghi\u1ec7p v\u01b0\u1ee3t qua c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 t\u1ed3n t\u1ea1i trong cu\u1ed9c c\u1ea1nh tranh kh\u1ed1c li\u1ec7t. \u0110\u1ec3 c\u00f3 th\u1ec3 duy tr\u00ec v\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 v\u00e0 \u0111ang \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5354"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5354"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5354\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}