{"id":5357,"date":"2023-11-30T00:25:43","date_gmt":"2023-11-30T00:25:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5357"},"modified":"2023-12-21T11:01:37","modified_gmt":"2023-12-21T04:01:37","slug":"thuc-trang-doanh-nghiep-ap-dung-tqm-tai-viet-nam-hien-nay","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thuc-trang-doanh-nghiep-ap-dung-tqm-tai-viet-nam-hien-nay.html","title":{"rendered":"Th\u1ef1c tr\u1ea1ng doanh nghi\u1ec7p \u00e1p d\u1ee5ng TQM t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n nay"},"content":{"rendered":"

TQM \u0111\u01b0\u1ee3c vi\u1ebft t\u1eaft t\u1eeb Total Quality Management \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p d\u00f9ng \u0111\u1ec3 qu\u1ea3n l\u00fd m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p, \u0111\u1ecbnh h\u01b0\u1edbng ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi s\u1ef1 tham gia c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean. C\u00f3 th\u1ec3 t\u00f3m l\u01b0\u1ee3c th\u1ef1c tr\u1ea1ng \u00e1p d\u1ee5ng TQM t\u1ea1i Vi\u1ec7t Nam theo 3 giai \u0111o\u1ea1n sau:<\/p>\n

Giai \u0111o\u1ea1n tri\u1ec3n khai<\/h3>\n

C\u00e1ch \u0111\u00e2y kho\u1ea3ng 20 n\u0103m, \u1ee6y ban t\u01b0 v\u1ea5n v\u1ec1 ti\u00eau chu\u1ea9n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ASEAN (ACCSQ) v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a B\u1ed9 C\u00f4ng nghi\u1ec7p v\u00e0 Th\u01b0\u01a1ng m\u1ea1i qu\u1ed1c t\u1ebf Nh\u1eadt B\u1ea3n (MITI) \u0111\u00e3 ban h\u00e0nh quy\u1ebft \u0111\u1ecbnh tri\u1ec3n khai \u00e1p d\u1ee5ng TQM trong doanh nghi\u1ec7p t\u1ea1i c\u00e1c n\u01b0\u1edbc ASEAN. Vi\u1ec7t Nam l\u00e0 th\u00e0nh vi\u00ean c\u1ee7a ASEAN \u0111\u00e3 th\u1ef1c hi\u1ec7n tuy\u00ean truy\u1ec1n, ph\u1ed5 bi\u1ebfn v\u1ec1 TQM cho c\u00e1c nh\u00e0 m\u00e1y d\u01b0\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a chuy\u00ean gia TQM Nh\u1eadt B\u1ea3n ph\u1ed1i h\u1ee3p v\u1edbi T\u1ed5ng c\u1ee5c Ti\u00eau chu\u1ea9n \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

\"th\u1ef1c
Nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t nh\u1ef1a Ti\u1ec1n Phong<\/figcaption><\/figure>\n

L\u00fac b\u1ea5y gi\u1edd, Nh\u00e0 m\u00e1y nh\u1ef1a Thi\u1ebfu ni\u00ean Ti\u1ec1n phong H\u1ea3i Ph\u00f2ng l\u00e0 \u0111\u01a1n v\u1ecb th\u00ed \u0111i\u1ec3m tri\u1ec3n khai TQM. \u0110\u01a1n v\u1ecb n\u00e0y \u0111\u00e3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng TQM \u0111\u1ec3 c\u00e1c \u0111\u01a1n v\u1ecb kh\u00e1c \u0111\u1ebfn tham quan, trao \u0111\u1ed5i, h\u1ecdc t\u1eadp kinh nghi\u1ec7m.<\/p>\n

Giai \u0111o\u1ea1n \u00e1p d\u1ee5ng<\/h3>\n

Nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng tr\u00ean c\u1ea3 n\u01b0\u1edbc \u0111\u00e3 th\u00fac \u0111\u1ea9y ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ti\u00ean ti\u1ebfn sau ph\u00e1t \u0111\u1ed9ng \u201cTh\u1eadp ni\u00ean ch\u1ea5t l\u01b0\u1ee3ng 1995 \u0111\u1ebfn 2015\u201d. Trong \u0111\u00f3, H\u00e0 N\u1ed9i l\u00e0 m\u1ed9t trong nh\u1eefng th\u00e0nh ph\u1ed1 th\u1ef1c hi\u1ec7n kh\u00e1 th\u00e0nh c\u00f4ng d\u1ef1 \u00e1n n\u00e0y. D\u01b0\u1edbi ch\u1ec9 \u0111\u1ea1o c\u1ee7a UBND th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i giai \u0111o\u1ea1n 2001-2005 v\u00e0 quy\u1ebft \u0111\u1ecbnh th\u00e0nh l\u1eadp Ban ch\u1ec9 \u0111\u1ea1o ch\u01b0\u01a1ng tr\u00ecnh, nhi\u1ec1u h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd qu\u1ed1c t\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng, trong \u0111\u00f3 c\u00f3 TQM.<\/p>\n

C\u00e1c b\u1ed9, ban, ng\u00e0nh li\u00ean quan \u0111\u00e3 t\u00edch c\u1ef1c \u1ee7ng h\u1ed9 ch\u01b0\u01a1ng tr\u00ecnh. Nhi\u1ec1u h\u1ed9i th\u1ea3o ph\u00e1t \u0111\u1ed9ng tuy\u00ean truy\u1ec1n \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c \u0111\u1ebfn c\u00e1c doanh nghi\u1ec7p. H\u01a1n 30 doanh nghi\u1ec7p t\u1ea1i th\u00e0nh ph\u1ed1 ti\u00ean phong \u00e1p d\u1ee5ng TQM \u0111\u1ec1u l\u00e0 nh\u1eefng \u0111\u01a1n v\u1ecb \u0111\u00e3 x\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng h\u1ec7 th\u1ed1ng ISO 9001.<\/p>\n

B\u01b0\u1edbc \u0111\u1ea7u \u0111\u00e3 gi\u00fap c\u00e1c doanh nghi\u1ec7p gi\u1ea3m chi ph\u00ed \u0111\u1ea7u ra, h\u1ea1n ch\u1ebf l\u1ed7i s\u1ea3n ph\u1ea9m, gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng th\u00e0nh ph\u1ea9m. C\u00f3 th\u1ec3 k\u1ec3 t\u00ean m\u1ed9t v\u00e0i \u0111\u01a1n v\u1ecb ti\u00eau bi\u1ec3u trong vi\u1ec7c \u00e1p d\u1ee5ng TQM nh\u01b0: C\u00f4ng ty c\u1ed5 ph\u1ea7n Th\u0103ng Long, C\u00f4ng ty gi\u00e0y Th\u01b0\u1ee3ng \u0110\u00ecnh, C\u00f4ng ty B\u00ea t\u00f4ng v\u00e0 X\u00e2y d\u1ef1ng V\u0129nh Tuy,\u2026<\/p>\n

Giai \u0111o\u1ea1n th\u00fac \u0111\u1ea9y<\/h3>\n

Giai \u0111o\u1ea1n 2008 \u2013 2009, Trung t\u00e2m h\u1ed7 tr\u1ee3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf 2 (SMEDE 2) thu\u1ed9c T\u1ed5ng c\u1ee5c Ti\u00eau chu\u1ea9n \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 th\u1ef1c h\u00e0nh \u0111\u1ec1 t\u00e0i khoa h\u1ecdc c\u1ea5p b\u1ed9 \u201cTri\u1ec3n khai \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM trong c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam\u201d.<\/p>\n

T\u00ednh \u0111\u1ebfn nay, c\u00f3 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam \u0111\u00e3 \u00e1p d\u1ee5ng TQM<\/figcaption><\/figure>\n

Nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh, h\u1ed9i ngh\u1ecb \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c t\u1ea1i 5 th\u00e0nh ph\u1ed1 tr\u1ecdng \u0111i\u1ec3m l\u00e0 H\u00e0 N\u1ed9i, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, \u0110\u00e0 N\u1eb5ng, H\u1ea3i Ph\u00f2ng, C\u1ea7n Th\u01a1. Nhi\u1ec1u th\u00f4ng tin b\u1ed5 \u00edch \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p cho l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p v\u00e0 c\u00e1n b\u1ed9 thu\u1ed9c S\u1edf Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7, Chi c\u1ee5c T\u1ed5ng c\u1ee5c Ti\u00eau chu\u1ea9n \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng. C\u00f3 g\u1ea7n 100 \u0111\u01a1n v\u1ecb t\u1ef1 \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111\u1ec1 ngh\u1ecb tham gia \u00e1p d\u1ee5ng TQM.<\/p>\n

\u0110i\u1ec1u ki\u1ec7n \u00c1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM<\/h2>\n

\u0110\u1ec3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i c\u1ea7n \u0111\u1ea3m b\u1ea3o \u0111i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng TQM sau:<\/p>\n

    \n
  • Tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3i thu\u1ed9c v\u1ec1 l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c. L\u00e3nh \u0111\u1ea1o ph\u1ea3i \u0111\u01b0a ra cam k\u1ebft, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n ph\u00e1t tri\u1ec3n TQM trong h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ed3ng h\u00e0nh trong m\u1ecdi giai \u0111o\u1ea1n tri\u1ec3n khai th\u1ef1c hi\u1ec7n TQM<\/li>\n
  • Ph\u1ea3i ki\u00ean tr\u00ec \u00e1p d\u1ee5ng, kh\u00f4ng n\u00f3ng v\u1ed9i, tri\u1ec3n khai l\u1ea7n l\u01b0\u1ee3t t\u1eeb khu v\u1ef1c, b\u1ed9 ph\u1eadn t\u1edbi to\u00e0n th\u1ec3<\/li>\n
  • M\u1ea1nh d\u1ea1n c\u1ea3i ti\u1ebfn v\u00e0 thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c theo ch\u01b0\u01a1ng tr\u00ecnh TQM<\/li>\n
  • Trao quy\u1ec1n v\u00e0 \u1ee7y nhi\u1ec7m cho c\u00e1n b\u1ed9 trung gian, c\u00e1c gi\u00e1m s\u00e1t vi\u00ean, c\u00e1c tr\u01b0\u1edfng nh\u00f3m v\u00e0 c\u1ea3 ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n TQM<\/li>\n
  • \u0110\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng th\u00f4ng tin v\u1eadn h\u00e0nh li\u00ean t\u1ee5c<\/li>\n
  • Khai th\u00e1c t\u1ed1t c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea t\u00ecm ra nguy\u00ean nh\u00e2n \u0111\u1ec3 c\u00f3 c\u00e1c bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c, \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi v\u00e0 ch\u00ednh x\u00e1c<\/li>\n
  • \u0110\u1ec3 tr\u00e1nh nh\u1eefng t\u1ed5n th\u1ea5t kinh t\u1ebf, ph\u1ea3i c\u00f3 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o c\u1ee5 th\u1ec3, ph\u1ea3i tri\u1ec7t \u0111\u1ec3 th\u1ef1c hi\u1ec7n nguy\u00ean t\u1eafc l\u00e0m \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u<\/li>\n
  • Ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3i l\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c. Do v\u1eady TQM ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean c\u01a1 s\u1edf th\u00f4ng hi\u1ec3u l\u1eabn nhau, huy \u0111\u1ed9ng s\u1ef1 h\u1ee3p t\u00e1c, tham gia c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi v\u00ec m\u1ee5c ti\u00eau chung l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n

    TQM \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p n\u00e0o?<\/h2>\n

    TQM c\u00f3 ngu\u1ed3n g\u1ed1c t\u1eeb nh\u1eefng l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t. Tuy nhi\u00ean d\u1ef1a v\u00e0o nh\u1eefng nguy\u00ean t\u1eafc c\u1ee7a TQM v\u1eeba n\u00eau tr\u00ean th\u00ec n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau nh\u01b0 t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng hay y h\u1ecdc.<\/p>\n

    TQM s\u1ebd t\u1eadp trung v\u00e0o s\u1ef1 thay \u0111\u1ed5i d\u00e0i h\u1ea1n h\u01a1n l\u00e0 t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n. N\u00f3 s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf sao cho \u0111\u1ea3m b\u1ea3o vi\u1ec7c cung c\u1ea5p m\u1ed9t t\u1ea7m nh\u00ecn mang t\u00ednh ch\u1ea5t g\u1eafn k\u1ebft m\u1edbi cho s\u1ef1 thay \u0111\u1ed5i c\u1ee7a h\u1ec7 th\u1ed1ng.<\/p>\n

    Hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng TQM \u1edf Vi\u1ec7t Nam<\/figcaption><\/figure>\n

    Nh\u1eefng k\u1ef9 thu\u1eadt n\u00e0y c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c ph\u00f2ng ban trong m\u1ed9t t\u1ed5 ch\u1ee9c c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean \u0111\u1ec1u l\u00e0m vi\u1ec7c h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u1eb7t ra cho c\u00f4ng ty, c\u1ea3i thi\u1ec7n ch\u1ee9c n\u0103ng trong t\u1eebng l\u0129nh v\u1ef1c. C\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan c\u00f3 th\u1ec3 bao g\u1ed3m qu\u1ea3n tr\u1ecb, ti\u1ebfp th\u1ecb, s\u1ea3n xu\u1ea5t v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/p>\n

    C\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng TQM t\u1ea1i Vi\u1ec7t Nam<\/h2>\n

    C\u00f4ng ty C\u1ed5 ph\u1ea7n Ch\u1ebf bi\u1ebfn th\u1ef1c ph\u1ea9m Kinh \u0110\u00f4 Mi\u1ec1n B\u1eafc<\/h3>\n

    C\u00f4ng ty Kinh \u0110\u00f4 \u0111\u00e3 \u0111\u00e0o t\u1ea1o nh\u1eadn th\u1ee9c TQM cho 41 th\u00e0nh vi\u00ean. \u0110\u00e0o t\u1ea1o gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t v\u1edbi c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd n\u1ed9i quy u M\u1ef9 cho 33 ng\u01b0\u1eddi. Ti\u1ebfn h\u00e0nh k\u1ebf ho\u1ea1ch tri\u1ec3n khai 5S t\u1ea1i kho, ph\u00e2n x\u01b0\u1edfng s\u1ea3n xu\u1ea5t b\u00e1nh. Th\u00e0nh l\u1eadp 3 nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng (QCC), s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 Kaizan, 7 tools,\u2026<\/p>\n

    Kinh \u0110\u00f4 ph\u1ea5n \u0111\u1ea5u gi\u1ea3m 30% \u0111i\u1ec7n n\u0103ng ti\u00eau th\u1ee5, gi\u1ea3m chi ph\u00ed d\u00f9ng t\u00fai ni l\u00f4ng \u0111\u1ef1ng r\u00e1c. K\u1ebft h\u1ee3p v\u1edbi ph\u00e2n t\u00edch s\u01a1 \u0111\u1ed3 d\u00f2ng nguy\u00ean li\u1ec7u. Ph\u00e2n t\u00edch \u01b0u \u2013 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a GHK. Thi\u1ebft l\u1eadp b\u1ea3ng ph\u00e2n t\u00edch chi ph\u00ed, x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch. S\u1ef1 k\u1ebft h\u1ee3p v\u1edbi c\u00e1c d\u1ef1 \u00e1n c\u1ee5 th\u1ec3 \u0111\u00e3 mang l\u1ea1i nhi\u1ec1u t\u00edn hi\u1ec7u t\u1ed1t cho c\u00f4ng ty.<\/p>\n

    So s\u00e1nh v\u1edbi th\u1ef1c tr\u1ea1ng tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng TQM:<\/p>\n

      \n
    • Cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u0103ng t\u1eeb 66.67% l\u00ean 100%<\/li>\n
    • Trao \u0111\u1ed5i th\u00f4ng tin n\u1ed9i b\u1ed9 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u0103ng t\u1eeb 50% l\u00ean 83.33%<\/li>\n
    • \u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng t\u0103ng t\u1eeb 66.67% l\u00ean 83.33%<\/li>\n
    • \u00c1p d\u1ee5ng Kaizan t\u1eeb 66.67% l\u00ean 100%<\/li>\n
    • Qu\u1ea3n l\u00fd v\u00e0 l\u00e3nh \u0111\u1ea1o t\u0103ng t\u1eeb 83.33% l\u00ean 100%<\/li>\n
    • T\u1ef7 l\u1ec7 GHK t\u1eeb 50% l\u00ean 66.67%<\/li>\n
    • T\u1ed5ng b\u00ecnh qu\u00e2n hi\u1ec7u su\u1ea5t t\u0103ng t\u1eeb 71.67% l\u00ean 86.66%<\/li>\n<\/ul>\n

      C\u00f4ng ty C\u1ed5 ph\u1ea7n Tr\u01b0\u1eddng S\u01a1n<\/h3>\n

      Tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng TQM, s\u1ef1 qu\u1ea3n l\u00fd, s\u1eafp x\u1ebfp trong c\u00e1c b\u1ed9 ph\u1eadn c\u00f2n nhi\u1ec1u b\u1ea5t c\u1eadp. Chi ph\u00ed s\u1ea3n xu\u1ea5t v\u00e0 l\u00e3ng ph\u00ed c\u1ee7a c\u00f4ng ty c\u00f2n nhi\u1ec1u. D\u01b0\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a chuy\u00ean gia c\u00f9ng s\u1ef1 n\u1ed7 l\u1ef1c h\u1ecdc h\u1ecfi c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean. C\u00f4ng ty \u0111\u00e3 tri\u1ec3n khai \u00e1p d\u1ee5ng t\u1ed1t TQM v\u00e0o c\u00f4ng ty. Hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n c\u01a1 s\u1edf \u0111\u00e3 t\u0103ng m\u1ea1nh t\u1eeb 40% l\u00ean 80%, g\u1ea5p \u0111\u00f4i v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y. C\u1ea3 10 ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 \u0111\u1ec1u c\u00f3 s\u1ef1 c\u1ea3i thi\u1ec7n, c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n

        \n
      • S\u1ea3n xu\u1ea5t c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u0103ng t\u1eeb 33.33% l\u00ean 66.67%<\/li>\n
      • Cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u0103ng 66.67% l\u00ean 100%<\/li>\n
      • S\u1eed d\u1ee5ng lao \u0111\u1ed9ng t\u0103ng t\u1eeb 50% l\u00ean 83.33%<\/li>\n
      • L\u00e0m vi\u1ec7c theo t\u1ed5 \u0111\u1ed9i t\u1eeb 33.33% l\u00ean 66.67%<\/li>\n
      • Trao \u0111\u1ed5i th\u00f4ng tin n\u1ed9i b\u1ed9 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb 33.33% l\u00ean 66.67%<\/li>\n
      • \u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng t\u0103ng t\u1eeb 50% l\u00ean 83.33%<\/li>\n
      • \u00c1p d\u1ee5ng Kaizan t\u1eeb 16.67% l\u00ean 66.67%<\/li>\n
      • Qu\u1ea3n l\u00fd v\u00e0 l\u00e3nh \u0111\u1ea1o t\u0103ng t\u1eeb 66.68% l\u00ean 100%<\/li>\n
      • T\u1ef7 l\u1ec7 \u00e1p d\u1ee5ng 5S t\u1eeb 16.67% l\u00ean 83.33%<\/li>\n
      • T\u1ef7 l\u1ec7 GHK t\u1eeb 33.33% l\u00ean 83.33%<\/li>\n<\/ul>\n

        Nh\u1eefng kh\u00f3 kh\u0103n khi \u00e1p d\u1ee5ng TQM<\/h2>\n

        H\u1ea1n ch\u1ebf v\u1ec1 ban l\u00e3nh \u0111\u1ea1o<\/h3>\n

        C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f2n y\u1ebfu trong c\u00e1c ki\u1ebfn th\u1ee9c v\u1ec1 TQM. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec1u hi\u1ec3u r\u1eb1ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o cho ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m th\u00ec c\u1ea7n ph\u1ea3i qu\u1ea3n l\u00fd t\u1ed1t \u1edf t\u1ea5t c\u1ea3 c\u00e1c kh\u00e2u. Nh\u01b0ng c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u1eabn ch\u01b0a n\u1eafm h\u1ebft v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. Do \u0111\u00f3 khi tri\u1ec3n khai TQM trong c\u00e1c doanh nghi\u1ec7p s\u1ebd g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ch\u1ec9 \u0111\u1ea1o kh\u00f4ng s\u00e1t sao trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai. Kh\u00f3 ti\u1ebfp c\u1eadn v\u00e0 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng v\u00ec ch\u01b0a t\u00ecm hi\u1ec3u r\u00f5.<\/p>\n

        H\u1ea1n ch\u1ebf v\u1ec1 t\u00e0i ch\u00ednh<\/h3>\n

        X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng TQM \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ea7u t\u01b0 m\u1ed9t kho\u1ea3n chi ph\u00ed nh\u1ea5t \u0111\u1ecbnh. Chi ph\u00ed cho ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n, \u0111\u00e0o t\u1ea1o TQM, t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n,\u2026 Trong khi \u0111\u00f3 kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng \u0111\u1ee7 ngu\u1ed3n l\u1ef1c v\u1ec1 t\u00e0i ch\u00ednh. C\u01a1 s\u1edf v\u1eadt ch\u1ea5t c\u1ee7a m\u1ed9t s\u1ed1 doanh nghi\u1ec7p c\u00f2n thi\u1ebfu th\u1ed1n, l\u1ea1c h\u1eadu g\u00e2y kh\u00f3 kh\u0103n khi \u00e1p d\u1ee5ng TQM.<\/p>\n

        H\u1ea1n ch\u1ebf v\u1ec1 th\u00f3i quen lao \u0111\u1ed9ng<\/h3>\n

        M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c nh\u00f3m c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng trong c\u00e1c doanh nghi\u1ec7p c\u00f2n h\u1ea1n ch\u1ebf. M\u1ecdi ng\u01b0\u1eddi ch\u01b0a quen v\u1edbi l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 th\u01b0\u1eddng th\u00edch l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp trong c\u00f4ng vi\u1ec7c. Trong khi \u0111\u00f3, TQM c\u1ea7n huy \u0111\u1ed9ng s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng th\u00f4ng qua ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00f3m ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 do nh\u1eefng ng\u01b0\u1eddi lao \u0111\u1ed9ng n\u00e0y ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng nh\u00f3m, c\u00e1c k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n ph\u1ea3i \u00e1p d\u1ee5ng trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c nh\u00f3m.<\/p>\n

        Th\u00f3i quen c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng l\u00e0 m\u1ed9t trong nh\u1eefng kh\u00f3 kh\u0103n qu\u1ea3n l\u00fd TQM<\/figcaption><\/figure>\n

        H\u1ea1n ch\u1ebf v\u1ec1 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd<\/h3>\n

        Vi\u1ec7c trang b\u1ecb cho ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 tham gia v\u00e0o qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u00f2n h\u1ea1n ch\u1ebf. Nh\u1eefng c\u00f4ng nh\u00e2n trong doanh nghi\u1ec7p h\u1ea7u h\u1ebft \u0111\u1ec1u l\u00e0 c\u00f4ng nh\u00e2n ph\u1ed5 th\u00f4ng v\u00e0 h\u1ecdc ngh\u1ec1 n\u00ean tr\u00ecnh \u0111\u1ed9 h\u1ea1n ch\u1ebf. V\u00ec th\u1ebf vi\u1ec7c t\u00ecm hi\u1ec3u c\u00e1c c\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng s\u1ebd g\u1eb7p r\u1ea5t nhi\u1ec1u kh\u00f3 kh\u0103n. Trong khi \u0111\u00f3 ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o c\u1ee7a doanh nghi\u1ec7p ch\u01b0a ph\u00f9 h\u1ee3p cho \u0111\u1ed1i t\u01b0\u1ee3ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f4ng nh\u00e2n n\u00e0y. Do \u0111\u00f3 doanh nghi\u1ec7p s\u1ebd g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n khi \u00e1p d\u1ee5ng TQM.<\/p>\n","protected":false},"excerpt":{"rendered":"

        TQM \u0111\u01b0\u1ee3c vi\u1ebft t\u1eaft t\u1eeb Total Quality Management \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p d\u00f9ng \u0111\u1ec3 qu\u1ea3n l\u00fd m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p, \u0111\u1ecbnh h\u01b0\u1edbng ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi s\u1ef1 tham gia c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean. C\u00f3 th\u1ec3 t\u00f3m l\u01b0\u1ee3c th\u1ef1c tr\u1ea1ng \u00e1p d\u1ee5ng TQM t\u1ea1i Vi\u1ec7t Nam […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5357"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5357"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5357\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}