{"id":53590,"date":"2023-12-20T07:57:39","date_gmt":"2023-12-20T00:57:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hoc-walt-disney-de-xay-dung-dich-vu-khach-hang-ma-thuat.html"},"modified":"2023-12-20T07:57:39","modified_gmt":"2023-12-20T00:57:39","slug":"hoc-walt-disney-de-xay-dung-dich-vu-khach-hang-ma-thuat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hoc-walt-disney-de-xay-dung-dich-vu-khach-hang-ma-thuat.html","title":{"rendered":"H\u1ecdc Walt Disney \u0111\u1ec3 x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cma thu\u1eadt\u201d"},"content":{"rendered":"
\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ngh\u00e8o n\u00e0n \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u h\u01a1n nh\u1eefng g\u00ec ch\u00fang ta th\u01b0\u1eddng ngh\u0129. 78% ng\u01b0\u1eddi ti\u00eau d\u00f9ng kh\u1eb3ng \u0111\u1ecbnh s\u1ebd kh\u00f4ng quay l\u1ea1i th\u00eam m\u1ed9t l\u1ea7n n\u1ebfu \u0111\u00e3 g\u1eb7p m\u1ed9t tr\u1ea3i nghi\u1ec7m x\u1ea5u trong qu\u00e1 kh\u1ee9. V\u00ec l\u1ebd \u0111\u00f3, uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 b\u1ecb h\u1ee7y ho\u1ea1i trong ch\u1ed1c l\u00e1t, b\u1edfi khi kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn, kh\u1ea3 n\u0103ng chia s\u1ebb cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 cao g\u1ea5p \u0111\u00f4i th\u00f4ng th\u01b0\u1eddng\u2026 Nh\u01b0ng,\u00a0vi\u1ec7c x\u00f3a \u0111i h\u00ecnh \u1ea3nh x\u1ea5u n\u00e0y kh\u00f4ng d\u1ec5 d\u00e0ng, b\u1edfi\u00a0th\u00f4ng th\u01b0\u1eddng s\u1ebd c\u1ea7n t\u1edbi 12 tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c m\u1edbi c\u00f3 th\u1ec3 x\u00f3a \u0111i d\u1ea5u \u1ea5n c\u1ee7a m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c!<\/p>\n

May m\u1eafn thay, t\u1ea5t c\u1ea3 nh\u1eefng th\u1ea3m h\u1ecda tr\u00ean \u0111\u1ec1u c\u00f3 th\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c n\u1ebfu nh\u01b0 ch\u00fang ta s\u1edf h\u1eefu nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. B\u1eb1ng c\u00e1ch tuy\u1ec3n \u0111\u00fang ng\u01b0\u1eddi v\u00e0 \u0111\u01b0a ra nh\u1eefng h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p, ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t \u0111\u1ed9i trong m\u01a1, v\u1edbi nh\u1eefng Support Hero th\u1ef1c s\u1ef1!<\/p>\n

Trong b\u00e0i vi\u1ebft h\u00f4m nay, Masterskills s\u1ebd gi\u1edbi thi\u1ec7u t\u1edbi b\u1ea1n m\u1ed9t trong nh\u1eefng v\u00ed d\u1ee5 n\u1ed5i ti\u1ebfng nh\u1ea5t trong vi\u1ec7c s\u00e1ng t\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t. B\u1ea1n s\u1ebd th\u1ea5y \u0111\u01b0\u1ee3c c\u00e1ch Walt Disney tuy\u1ec3n v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean cho vi\u1ec7c x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i ch\u1ec9 nh\u1edd m\u1ed9t v\u00e0i \u00fd t\u01b0\u1edfng \u0111\u01a1n gi\u1ea3n.<\/p>\n

Ch\u1ecdn nh\u00e2n t\u00e0i ph\u1ee5 thu\u1ed9c th\u00e1i \u0111\u1ed9 thay v\u00ec kh\u1ea3 n\u0103ng<\/h2>\n

T\u00f4i ch\u01b0a bao gi\u1edd \u0111\u1ebfn Disneyland, nh\u01b0ng t\u00f4i c\u0169ng nh\u01b0 c\u00e1c b\u1ea1n, ch\u1eafc ch\u1eafn \u0111\u00e3 nghe nhi\u1ec1u c\u00e2u chuy\u1ec7n v\u1ec1 nh\u1eefng nh\u00e2n vi\u00ean tuy\u1ec7t v\u1eddi t\u1ea1i \u0111\u00e2y: t\u1eeb ng\u01b0\u1eddi lao c\u00f4ng nh\u1ea3y m\u00faa v\u1edbi c\u00e2y ch\u1ed5i, c\u00f4ng nh\u00e2n b\u1ea3o tr\u00ec bi\u1ebft c\u00e1ch tr\u1ea3 l\u1eddi h\u1ee3p l\u00fd t\u1eebng th\u1eafc m\u1eafc cho t\u1edbi gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh nh\u1eb7t r\u00e1c\u2026<\/p>\n

\"customer-service-hero-walt-disney\"<\/p>\n

T\u1ea1i Walt Disney, gi\u1ea5c m\u01a1 c\u1ee7a b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh s\u1ef1 th\u1ef1c v\u1edbi s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a nh\u1eefng \u201cdi\u1ec5n vi\u00ean\u201d \u0111\u1ed3ng c\u1ea3m, ki\u00ean nh\u1eabn v\u00e0 t\u00edch c\u1ef1c<\/p>\n<\/div>\n

M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00f4ng ty l\u00e0 l\u00e0m cho m\u1ecdi ng\u01b0\u1eddi h\u1ea1nh ph\u00fac v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng Disney World l\u00e0 n\u01a1i nh\u1eefng gi\u1ea5c m\u01a1 tr\u1edf th\u00e0nh s\u1ef1 th\u1eadt. B\u00ed m\u1eadt c\u1ee7a h\u1ecd n\u1eb1m \u1edf qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o, v\u1ed1n \u0111\u00e3 b\u1eaft \u0111\u1ea7u tr\u01b0\u1edbc khi m\u1ed9t ng\u01b0\u1eddi m\u1edbi \u0111\u01b0\u1ee3c tuy\u1ec3n.<\/p>\n

C\u00f4ng ty hi\u1ec3u r\u1eb1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m, ki\u00ean nh\u1eabn v\u00e0 t\u00edch c\u1ef1c l\u00e0 nh\u1eefng k\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u1ea5t. V\u00ec l\u00fd do \u0111\u00f3 Disney kh\u00f4ng thu\u00ea \u201cng\u01b0\u1eddi lao \u0111\u1ed9ng\u201d \u2013 h\u1ecd thu\u00ea nh\u1eefng di\u1ec5n vi\u00ean. V\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng cho c\u00f4ng vi\u1ec7c m\u00ecnh ph\u1ee5 tr\u00e1ch m\u00e0 thay v\u00e0o \u0111\u00f3 l\u00e0 cho m\u1ed9t vai quan tr\u1ecdng trong m\u1ed9t \u201cv\u1edf di\u1ec5n\u201d.<\/p>\n

\u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi khi \u0111\u01b0\u1ee3c thu\u00ea bi\u1ebft \u0111\u1ec1u bi\u1ebft r\u1eb1ng \u1edf n\u01a1i \u0111\u00e2y thay v\u00ec ch\u1ec9 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i nh\u1eefng c\u00f4ng vi\u1ec7c bu\u1ed3n t\u1ebb h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c tham gia nh\u1eefng bu\u1ed5i bi\u1ec3u di\u1ec5n to\u00e0n th\u1eddi gian.<\/p>\n

\u201cNgay khi b\u1eaft \u0111\u1ea7u bu\u1ed5i ph\u1ecfng v\u1ea5n, \u1ee9ng vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c xem m\u1ed9t b\u1ed9 phim mi\u00eau t\u1ea3 m\u00f4i tr\u01b0\u1eddng c\u0169ng nh\u01b0 \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c t\u1ea1i Disney. Sau khi xem xong, c\u0169ng c\u00f3 m\u1ed9t % nh\u1ecf c\u00e1c \u1ee9ng vi\u00ean l\u1ef1a ch\u1ecdn ra \u0111i.\u201d\u00a0N\u00f3i c\u00e1ch kh\u00e1c: nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng c\u00f3 th\u00e1i \u0111\u1ed9 \u0111\u00fang \u0111\u1eafn s\u1ebd kh\u00f4ng s\u1eb5n s\u00e0ng \u0111\u1ec3 gia nh\u1eadp Disney. T\u1ea5t nhi\u00ean, \u0111\u00f3 l\u00e0 m\u1ed9t \u0111i\u1ec1u t\u1ed1t, b\u1edfi v\u00ec \u0111\u00e2y l\u00e0 c\u00e1ch gi\u00fap\u00a0h\u1ecd\u00a0lo\u1ea1i b\u1ecf ngay t\u1eeb \u0111\u1ea7u nh\u1eefng nh\u00e2n vi\u00ean kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a doanh nghi\u1ec7p.<\/p>\n

M\u1ed9t ph\u1ea7n r\u1ea5t quan tr\u1ecdng c\u1ee7a vi\u1ec7c tuy\u1ec3n d\u1ee5ng l\u00e0 c\u00e1c di\u1ec5n vi\u00ean ngay t\u1eeb \u0111\u1ea7u \u0111\u00e3 x\u00e1c \u0111\u1ecbnh h\u1ecd \u0111\u01b0\u1ee3c mong \u0111\u1ee3i g\u00ec \u1edf c\u00f4ng vi\u1ec7c. Ch\u01b0a h\u1ebft, ngay khi b\u1eaft tay v\u00e0o l\u00e0m vi\u1ec7c, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c nh\u1eadn \u201c7 h\u01b0\u1edbng d\u1eabn v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u201d m\u00f4 t\u1ea3 vai tr\u00f2 quan tr\u1ecdng c\u1ee7a m\u00ecnh t\u1ea1i Disney World:<\/p>\n

    \n
  1. K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng \u00e1nh m\u1eaft v\u00e0 n\u1ee5 c\u01b0\u1eddi<\/li>\n
  2. Ch\u00e0o \u0111\u00f3n t\u1eebng kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd<\/li>\n
  3. Xin th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n
  4. Cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c,<\/li>\n
  5. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 th\u00edch h\u1ee3p t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m<\/li>\n
  6. Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng<\/li>\n
  7. G\u1eedi l\u1eddi c\u1ea3m \u01a1n t\u1edbi t\u1eebng ng\u01b0\u1eddi<\/li>\n<\/ol>\n

    Nh\u1eefng h\u01b0\u1edbng d\u1eabn n\u00e0y \u0111\u01a1n gi\u1ea3n nh\u01b0ng m\u1ea1nh m\u1ebd v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 ngu\u1ed3n c\u1ea3m h\u1ee9ng b\u1edfi t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. M\u1ed9t \u0111i\u1ec1u tuy\u1ec7t v\u1eddi n\u1eefa t\u1ea1i Disney ch\u00ednh l\u00e0 m\u1ed7i di\u1ec5n vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn theo c\u00f9ng m\u1ed9t c\u00e1ch nh\u1eb1m \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u di s\u1ea3n v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y c\u0169ng \u0111\u1ed3ng th\u1eddi gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y k\u1ebft n\u1ed1i v\u1edbi c\u00f4ng ty v\u00e0 c\u00f4ng vi\u1ec7c m\u00ecnh \u0111ang l\u00e0m.<\/p>\n

    \u00dd t\u01b0\u1edfng \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h2>\n

    Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n khi t\u1ea1o ra \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong m\u01a1 kh\u00f4ng d\u1eebng l\u1ea1i \u1edf vi\u1ec7c tuy\u1ec3n \u0111\u1ed9i ng\u0169 \u201ctrong m\u01a1\u201d. B\u1ea1n v\u1eabn c\u1ea7n ph\u1ea3i cung c\u1ea5p cho h\u1ecd th\u00f4ng tin s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i \u00fd t\u01b0\u1edfng \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng m\u1ec1m c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n d\u1ec5 d\u00e0ng trong m\u1ecdi kh\u00f4ng gian l\u00e0m vi\u1ec7c.<\/p>\n

    Kh\u00f4ng bao gi\u1edd n\u00f3i \u201ckh\u00f4ng\u201d<\/b><\/p>\n

    Cho d\u00f9 c\u00e2u h\u1ecfi c\u00f3 th\u1ebf n\u00e0o, m\u1ed7i di\u1ec5n vi\u00ean t\u1ea1i Disney c\u0169ng kh\u00f4ng bao gi\u1edd tr\u1ea3 l\u1eddi \u201ct\u00f4i kh\u00f4ng bi\u1ebft\u201d v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u01b0a h\u1ebft, h\u1ecd c\u0169ng hi\u1ebfm khi t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u, d\u00f9 l\u00e0 nh\u1ecf nh\u1ea5t c\u1ee7a c\u00e1c \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d.\u00a0L\u00fd do r\u1ea5t r\u00f5 r\u00e0ng: \u201ckh\u00f4ng\u201d l\u00e0 m\u1ed9t c\u1ee5m t\u1eeb c\u00f3 kh\u1ea3 n\u0103ng k\u00edch ho\u1ea1t nh\u1eefng c\u1ea3m x\u00fac ti\u00eau c\u1ef1c. Thay v\u00e0o \u0111\u00f3, c\u00e1c th\u00e0nh vi\u00ean t\u1ea1i \u0111\u00e2y hi\u1ec3u r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 n\u00f3i \u201ckh\u00f4ng\u201d theo nh\u1eefng c\u00e1ch t\u00edch c\u1ef1c h\u01a1n m\u00e0 c\u00f2n khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 n\u1ed5i c\u00e1u.<\/p>\n

    Chia nh\u00f3m c\u1ee7a b\u1ea1n th\u00e0nh c\u00e1c team nh\u1ecf. Trong m\u1ed9t kho\u1ea3ng th\u1eddi gian c\u1ed1 \u0111\u1ecbnh, y\u00eau c\u1ea7u h\u1ecd \u0111\u01b0a ra nhi\u1ec1u c\u00e1ch c\u00f3 th\u1ec3 nh\u1ea5t thay v\u00ec n\u00f3i \u201ckh\u00f4ng\u201d v\u1edbi kh\u00e1ch h\u00e0ng. Sau \u0111\u00f3, y\u00eau c\u1ea7u t\u1eebng nh\u00f3m tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng cho m\u1ed7i h\u01b0\u1edbng v\u00e0 lo\u1ea1i b\u1ecf t\u1ea5t c\u1ea3 bi\u1ec7n ph\u00e1p c\u00f3 v\u1ebb qu\u00e1 ti\u00eau c\u1ef1c. Gi\u1ea3i th\u01b0\u1edfng d\u00e0nh \u0111\u1ed9i chi\u1ebfn th\u1eafng v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 li\u1ec7t k\u00ea t\u1ea5t c\u1ea3 nh\u1eefng gi\u1ea3i ph\u00e1p thay v\u00ec n\u00f3i \u201ckh\u00f4ng\u201d t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c v\u00e0o t\u00e0i li\u1ec7u tham kh\u1ea3o trong t\u01b0\u01a1ng lai.<\/p>\n

    \"dich-vu-khach-hang-hoan-hao-walt-disney\"<\/p>\n

    \u201c\u0110i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\u201d \u00a0l\u00e0 b\u00ed quy\u1ebft gi\u00fap \u201cdi\u1ec5n vi\u00ean\u201d t\u1ea1i Walt Disney \u0111\u1ec3\u00a0t\u1ea1o d\u1ea5u \u1ea5n v\u1ec1 kho\u1ea3nh kh\u1eafc \u201cma thu\u1eadt\u201d<\/p>\n<\/div>\n

    \u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed kh\u00e1ch h\u00e0ng<\/b><\/p>\n

    Hi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a m\u1ed9t ai \u0111\u00f3 r\u1ea5t quan tr\u1ecdng n\u1ebfu mu\u1ed1n tr\u00e1nh m\u1ed9t cu\u1ed9c xung \u0111\u1ed9t.\u00a0M\u1eb7c d\u00f9 kh\u00e1 kh\u00f3 kh\u0103n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng y\u00eau c\u1ea7u c\u00f3 v\u1ebb v\u00f4 l\u00fd ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi ch\u00ednh s\u00e1ch c\u00f4ng ty c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0ng n\u1ebfu nh\u01b0 t\u1eebng nh\u00e2n vi\u00ean th\u1ef1c s\u1ef1 hi\u1ec3u \u0111i\u1ec3m xu\u1ea5t ph\u00e1t c\u1ee7a c\u00e1c y\u00eau c\u1ea7u, ch\u1eafc ch\u1eafn s\u1ebd d\u1ec5 d\u00e0ng \u0111\u1ec3 t\u00ecm gi\u1ea3i ph\u00e1p, ngay c\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u201chi\u1ec3m\u201d nh\u1ea5t.<\/p>\n

    Chia nh\u00f3m theo t\u1eebng c\u1eb7p. Y\u00eau c\u1ea7u m\u1ed9t ng\u01b0\u1eddi nh\u1edb l\u1ea1i ho\u1eb7c \u0111\u01b0a ra m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00f3 hay y\u00eau c\u1ea7u v\u00f4 l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. Ng\u01b0\u1eddi th\u1ee9 hai s\u1ebd c\u1ed1 g\u1eafng t\u00ecm ra gi\u1ea3i ph\u00e1p khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng nh\u1ea5t, cho d\u00f9 h\u1ecd \u0111ang c\u1ed1 g\u1eafng \u0111\u1ec3 bi\u1ec7n minh cho t\u00ednh h\u1ee3p l\u00fd c\u1ee7a y\u00eau c\u1ea7u. Sau \u0111\u00f3 hai ng\u01b0\u1eddi \u0111\u1ed5i vai\u2026 Ch\u1eb3ng h\u1ea1n, ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean n\u00f3i r\u1eb1ng kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u ph\u1ea3i ho\u00e0n tr\u1ea3 3 h\u00f3a \u0111\u01a1n cu\u1ed1i c\u00f9ng v\u00ec \u0111i\u1ec7n tho\u1ea1i c\u1ee7a c\u00f4 \u0111\u00e3 b\u1ecb ph\u00e1 v\u1ee1. Ng\u01b0\u1eddi th\u1ee9 hai n\u00ean suy ngh\u0129 v\u1ec1 m\u1ed9t v\u00e0i l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5y y\u00eau c\u1ea7u n\u00e0y c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o v\u00e0 h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1\u2026<\/p>\n

    Ngay sau khi ho\u1ea1t \u0111\u1ed9ng k\u1ebft th\u00fac, y\u00eau c\u1ea7u t\u1eebng c\u1eb7p tr\u00ecnh b\u00e0y y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed9c \u0111\u00e1o nh\u1ea5t, gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o nh\u1ea5t. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 g\u1ee3i \u00fd cho b\u1ea1n v\u00e0 ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a \u0111\u1ed9i \u0111\u1ec3 l\u00e0m th\u1ebf n\u00e0o khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng trong nh\u1eefng t\u00ecnh hu\u1ed1ng t\u01b0\u01a1ng t\u1ef1.<\/p>\n

    Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><\/p>\n

    Th\u00f4ng th\u01b0\u1eddng, khi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t ph\u1ee9c t\u1ea1p, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 nh\u1eefng b\u00e0i t\u1eadp h\u1ea1ng n\u1eb7ng. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ef1 linh ho\u1ea1t v\u00e0 s\u00e1ng t\u1ea1o. H\u1ecd c\u1ea7n bi\u1ebft r\u1eb1ng trong m\u1ed7i tr\u01b0\u1eddng h\u1ee3p \u0111\u1ec1u c\u00f3 \u00edt nh\u1ea5t m\u1ed9t v\u00e0i c\u00e1ch \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

    M\u1ed9t l\u1ea7n n\u1eefa, chia team c\u1ee7a b\u1ea1n th\u00e0nh c\u00e1c nh\u00f3m. Giao cho m\u1ed7i nh\u00f3m m\u1ed9t tr\u01b0\u1eddng h\u1ee3p kh\u00f3 gi\u1ea3i quy\u1ebft. M\u1ee5c \u0111\u00edch l\u00e0 \u0111\u1ec3 h\u1ecd \u0111\u1ed9ng n\u00e3o \u0111\u01b0a ra nhi\u1ec1u gi\u1ea3i ph\u00e1p nh\u1ea5t c\u00f3 th\u1ec3. M\u1ed7i ng\u01b0\u1eddi n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c c\u1edfi m\u1edf v\u00e0 suy ngh\u0129 \u0111\u1ec3 \u0111\u01b0a ra c\u00e0ng nhi\u1ec1u gi\u1ea3i ph\u00e1p c\u00e0ng t\u1ed1t, t\u1ea1m ch\u01b0a x\u00e9t t\u1edbi t\u00ednh h\u1ee3p l\u00fd\u2026<\/p>\n

    Ch\u1eb3ng h\u1ea1n, m\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t mua m\u1ed9t chi\u1ebfc v\u00e1y cho ti\u1ec7c \u0111\u00ednh h\u00f4n v\u1edbi ch\u00fa \u00fd c\u00f3 c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t. Tuy nhi\u00ean do s\u01a1 su\u1ea5t, thay v\u00ec nh\u1eadn \u0111\u01b0\u1ee3c chi\u1ebfc v\u00e1y \u0111\u00ednh h\u00f4n, c\u00f4 \u1ea5y l\u1ea1i nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t chi\u1ebfc \u00e1o len\u2026Nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 xin l\u1ed7i v\u00e0 g\u1eedi l\u1ea1i v\u00e1y cho c\u00f4 \u1ea5y \u0111\u1ed3ng th\u1eddi t\u1eb7ng k\u00e8m m\u1ed9t m\u00f3n qu\u00e0 xin l\u1ed7i, tr\u01b0\u1edbc \u0111\u00f3 th\u00ec g\u1ee3i \u00fd c\u00f4 m\u1eb7c chi\u1ebfc \u00e1o len (c\u00f3 s\u1eed d\u1ee5ng th\u1eaft l\u01b0ng) thay cho chi\u1ebfc v\u00e1y ho\u1eb7c t\u00ecm gi\u1ea3i ph\u00e1p chuy\u1ec3n nhanh nh\u1ea5t chi\u1ebfc v\u00e1y cho c\u00f4 \u1ea5y; xin l\u1ed7i v\u00e0 g\u1eedi cho c\u00f4 \u1ea5y hai chi\u1ebfc v\u00e1y thay v\u00ec m\u1ed9t\u2026<\/p>\n

    M\u1ee5c ti\u00eau c\u1ee7a b\u00e0i t\u1eadp n\u00e0y l\u00e0 \u0111\u1ec3 l\u00e0m th\u1ebf n\u00e0o suy ngh\u0129 tho\u00e1ng h\u01a1n, t\u1eadn d\u1ee5ng kh\u1ea3 n\u0103ng s\u1ef1 s\u00e1ng t\u1ea1o trong vi\u1ec7c t\u00ecm gi\u1ea3i ph\u00e1p cho m\u1ecdi v\u1ea5n \u0111\u1ec1.<\/p>\n

    S\u1ee9c m\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/h2>\n

    M\u1ed9t trong nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u1ee7a Disney k\u1ec3 v\u1ec1 c\u00f4 b\u00e9 c\u00f3 c\u00f4 b\u00fap b\u00ea r\u1ea5t \u0111\u00e1ng y\u00eau t\u00ean Bella ch\u1eb3ng may b\u1ecb r\u01a1i qua h\u00e0ng r\u00e0o. Khi c\u00e1c nh\u00e2n vi\u00ean t\u00ecm th\u1ea5y con b\u00fap b\u00ea, n\u00f3 r\u1ea5t b\u1ea9n v\u00e0 ng\u1eadp trong b\u00f9n.<\/p>\n

    Sau \u0111\u00f3, Bella nhanh ch\u00f3ng \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi cho c\u00e1c chuy\u00ean gia trang \u0111i\u1ec3m \u0111\u1ec3 l\u00e0m s\u1ea1ch, ch\u1ec9nh l\u1ea1i ki\u1ec3u t\u00f3c. R\u1ed3i h\u1ecd chuy\u1ec3n n\u00f3 \u0111\u1ebfn b\u1ed9 ph\u1eadn trang ph\u1ee5c, n\u01a1i m\u1ed9t chi\u1ebfc v\u00e1y m\u1edbi \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u00e0nh ri\u00eang cho c\u00f4 b\u00fap b\u00ea xinh \u0111\u1eb9p. Cu\u1ed1i c\u00f9ng, Bella \u0111\u01b0\u1ee3c tr\u1ea3 l\u1ea1i cho c\u00f4 g\u00e1i, \u0111\u1eb9p kh\u00f4ng k\u00e9m l\u00fac \u0111\u1ea7u. Trong m\u1ed9t l\u00e1 th\u01b0 c\u1ea3m \u01a1n g\u1eedi t\u1edbi, m\u1eb9 c\u1ee7a c\u00f4 g\u00e1i \u0111\u00e3 m\u00f4 t\u1ea3 th\u1eddi \u0111i\u1ec3m tr\u1edf l\u1ea1i c\u1ee7a Bella \u201cnh\u01b0 m\u1ed9t ph\u00e9p m\u00e0u\u201d.<\/p>\n

    C\u00e2u chuy\u1ec7n n\u00e0y l\u00e0 v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi kinh \u0111i\u1ec3n th\u1ebf n\u00e0o l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u0169ng nh\u01b0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u00ecm \u0111\u00fang ng\u01b0\u1eddi v\u00e0 \u0111\u00e0o t\u1ea1o h\u1ee3p l\u00fd. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1edb t\u1eebng d\u1ea5u \u1ea5n c\u00e1 nh\u00e2n h\u00f3a d\u00e0nh ri\u00eang cho m\u00ecnh v\u00e0 ch\u1eafc ch\u1eafn s\u1ebd s\u1eb5n s\u00e0ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m. L\u00fac n\u00e0y, ch\u1eafc h\u1eb3n, b\u1ea1n \u0111\u00e3 c\u00f3 th\u1ec3 h\u00ecnh dung \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh \u1edf \u0111\u00e2u trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng r\u1ed3i \u0111\u00fang kh\u00f4ng?<\/p>\n

    Theo\u00a0Justyna Polaczyk<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • Apple, Netflix v\u00e0 Uber l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/em><\/li>\n
    • [Infographic] Kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ngh\u00e8o n\u00e0n \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u h\u01a1n nh\u1eefng g\u00ec ch\u00fang ta th\u01b0\u1eddng ngh\u0129. 78% ng\u01b0\u1eddi ti\u00eau d\u00f9ng kh\u1eb3ng \u0111\u1ecbnh s\u1ebd kh\u00f4ng quay l\u1ea1i th\u00eam m\u1ed9t l\u1ea7n n\u1ebfu \u0111\u00e3 g\u1eb7p m\u1ed9t tr\u1ea3i nghi\u1ec7m x\u1ea5u trong qu\u00e1 kh\u1ee9. V\u00ec l\u1ebd \u0111\u00f3, uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 b\u1ecb h\u1ee7y ho\u1ea1i trong ch\u1ed1c l\u00e1t, b\u1edfi khi kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn, kh\u1ea3 n\u0103ng chia s\u1ebb cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 cao g\u1ea5p \u0111\u00f4i th\u00f4ng th\u01b0\u1eddng\u2026 Nh\u01b0ng,\u00a0vi\u1ec7c x\u00f3a \u0111i h\u00ecnh \u1ea3nh x\u1ea5u n\u00e0y kh\u00f4ng d\u1ec5 d\u00e0ng, b\u1edfi\u00a0th\u00f4ng th\u01b0\u1eddng s\u1ebd c\u1ea7n t\u1edbi 12 tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c m\u1edbi c\u00f3 th\u1ec3 x\u00f3a \u0111i d\u1ea5u \u1ea5n c\u1ee7a m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53590"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53590"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53590\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}