{"id":53617,"date":"2023-12-20T08:03:46","date_gmt":"2023-12-20T01:03:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/that-chat-moi-quan-he-giua-khach-hang-va-doanh-nghiep.html"},"modified":"2023-12-20T08:03:46","modified_gmt":"2023-12-20T01:03:46","slug":"that-chat-moi-quan-he-giua-khach-hang-va-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/that-chat-moi-quan-he-giua-khach-hang-va-doanh-nghiep.html","title":{"rendered":"Th\u1eaft ch\u1eb7t m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p"},"content":{"rendered":"<div id=\"test\">Duy tr\u00ec m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 m\u1eadt thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 t\u0103ng tr\u01b0\u1edfng kinh doanh th\u00e0nh c\u00f4ng. Trong th\u1eddi \u0111\u1ea1i t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 c\u1ea3i ti\u1ebfn l\u00ean ng\u00f4i, vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u01b0a bao gi\u1edd quan tr\u1ecdng h\u01a1n th\u1ebf.<\/p>\n<p>V\u00e0o b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng \u0111\u1ec1u c\u00f3 th\u1ec3 chia s\u1ebb quan \u0111i\u1ec3m c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch b\u1ef1c t\u1ee9c qua c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 tr\u00ean website c\u00f4ng ty v\u00e0 l\u00e0m \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c t\u1edbi doanh nghi\u1ec7p. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty.<\/p>\n<p>Walt Disney t\u1eebng n\u00f3i, \u201cH\u00e3y \u0111\u1ed1i \u0111\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u1ebfn m\u1ee9c m\u00e0 h\u1ecd mu\u1ed1n quay l\u1ea1i th\u00eam l\u1ea7n n\u1eefa v\u00e0 r\u1ee7 th\u00eam b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd.\u201d T\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 g\u1eafn b\u00f3 gi\u1eefa c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a marketing truy\u1ec1n mi\u1ec7ng (word of mouth) \u2013 ph\u01b0\u01a1ng ph\u00e1p marketing hi\u1ec7u qu\u1ea3 b\u1eadc nh\u1ea5t.<\/p>\n<div id=\"attachment_9570\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9570\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Customer-Loyalty-41.jpg\" alt=\"B\u1ea1n c\u00e0ng khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, kh\u1ea3 n\u0103ng thu l\u1ee3i nhu\u1eadn c\u00e0ng cao\" width=\"730\" height=\"398\" title=\"Customer-Loyalty-41\"><\/p>\n<p class=\"wp-caption-text\">B\u1ea1n c\u00e0ng khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, kh\u1ea3 n\u0103ng thu l\u1ee3i nhu\u1eadn c\u00e0ng cao<\/p>\n<\/div>\n<p>Ch\u00fa \u00fd t\u1edbi nh\u1eefng con s\u1ed1 th\u1ed1ng k\u00ea d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<ul>\n<li>Ch\u1ec9 c\u00f3 37% th\u01b0\u01a1ng hi\u1ec7u nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec3m t\u1ed1t ho\u1eb7c xu\u1ea5t s\u1eafc v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u0103m 2012. Tr\u00e1i l\u1ea1i, 64% th\u01b0\u01a1ng hi\u1ec7u c\u00f3 \u0111\u00e1nh gi\u00e1 \u201cT\u1ea1m \u0111\u01b0\u1ee3c\u201d, \u201cK\u00e9m\u201d ho\u1eb7c \u201cR\u1ea5t k\u00e9m\u201d t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd (Theo nghi\u00ean \u00a0c\u1ee9u c\u1ee7a Forrester)<\/li>\n<li>C\u00f3 t\u1edbi 89% kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u l\u00e0m kinh doanh sau m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u01b0 \u00fd (Theo RightNow)<\/li>\n<li>60% kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ecbu tr\u1ea3 ti\u1ec1n nhi\u1ec1u h\u01a1n n\u1ebfu c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n (Theo\u00a0Desk)<\/li>\n<li>L\u1ee3i nhu\u1eadn h\u00e0ng n\u0103m t\u00ednh tr\u00ean m\u1ed7i kh\u00e1ch h\u00e0ng b\u1ecb r\u01a1i v\u00e0o tay \u0111\u1ed1i th\u1ee7 do tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u00e9m l\u00e0 289 \u0111\u00f4 la M\u1ef9 (Theo Genesys Report)<\/li>\n<\/ul>\n<p>\u0110\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 b\u1ea1n si\u1ebft ch\u1eb7t m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 c\u00e1ch gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 c\u1ea3m t\u00ecnh v\u1edbi c\u00f4ng ty b\u1ea1n.<\/p>\n<h2 id=\"1-1-doi-xu-voi-khach-hang-theo-cach-phu-hop-tuong-tac-thong-minh\">1. \u0110\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng theo c\u00e1ch ph\u00f9 h\u1ee3p \u2013 T\u01b0\u01a1ng t\u00e1c th\u00f4ng minh<\/h2>\n<p>Nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00ec v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft s\u1ebd n\u00f3i v\u1edbi 4 t\u1edbi 6 ng\u01b0\u1eddi kh\u00e1c v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 b\u1ea1n t\u0103ng s\u1ee9c \u1ea3nh h\u01b0\u1edfng c\u1ee7a marketing truy\u1ec1n mi\u1ec7ng. Kh\u00f4ng n\u00ean c\u01b0 x\u1eed nh\u01b0 m\u1ed9t c\u00f4ng ty v\u00f4 danh hay v\u00f4 di\u1ec7n, h\u00e3y n\u00f3i chuy\u1ec7n m\u1ed9t c\u00e1ch th\u00f4ng minh v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u01b0\u01a1ng v\u1ecb m\u1ed9t ng\u01b0\u1eddi \u0111ang \u0111\u1ea1i di\u1ec7n cho c\u00f4ng ty, nh\u1eafc t\u1edbi t\u00ean kh\u00e1ch h\u00e0ng v\u00e0 n\u00f3i cho h\u1ecd t\u00ean c\u00f4ng ty b\u1ea1n ngay khi b\u1eaft \u0111\u1ea7u c\u00f3 t\u01b0\u01a1ng t\u00e1c.<\/p>\n<p>H\u00e3y n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean t\u01b0 c\u00e1ch m\u1ed9t c\u00e1 nh\u00e2n. American Express \u0111\u00e3 l\u00e0m \u0111i\u1ec1u n\u00e0y r\u1ea5t t\u1ed1t tr\u00ean Twitter, \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi k\u1ecbp th\u1eddi m\u1ed9t c\u00e1ch \u0111\u1ea7y thi\u1ec7n ch\u00ed v\u00e0 c\u0169ng r\u1ea5t nh\u00e2n v\u0103n. H\u01a1n th\u1ebf n\u1eefa, c\u00e2u tr\u1ea3 l\u1eddi c\u00f2n k\u00e8m theo t\u00ean ng\u01b0\u1eddi \u0111ang tweet.<\/p>\n<div id=\"attachment_9571\" style=\"width: 662px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9571 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/AMEX-Tweet-Vi.png\" alt=\"AMEX-Tweet-Vi\" width=\"652\" height=\"250\" title=\"AMEX-Tweet-Vi\"><\/p>\n<p class=\"wp-caption-text\">Amex ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng r\u1ea5t nhanh ch\u00f3ng, c\u00e2u tr\u1ea3 l\u1eddi c\u0169ng k\u00e8m theo t\u00ean ng\u01b0\u1eddi \u0111ang tweet.<\/p>\n<\/div>\n<h2 id=\"2-2-luon-giu-binh-tinh-hay-ton-trong-khach-hang\">2. Lu\u00f4n gi\u1eef b\u00ecnh t\u0129nh \u2013 H\u00e3y t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng<\/h2>\n<p>\u2153 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ecfi n\u00f3i r\u1eb1ng h\u1ecd ph\u1ea3i tr\u1ea3i qua c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t l\u1ecbch s\u1ef1 t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n m\u1ed7i th\u00e1ng v\u00e0 58% trong s\u1ed1 h\u1ecd s\u1ebd k\u1ec3 l\u1ea1i v\u1edbi b\u1ea1n b\u00e8. \u0110\u00e2y ch\u00ednh l\u00e0 c\u00e1ch m\u00e0 marketing truy\u1ec1n mi\u1ec7ng c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i t\u1edbi danh ti\u1ebfng c\u1ee7a c\u00f4ng ty v\u1ec1 l\u00e2u d\u00e0i. Vi\u1ec7c t\u00f4n tr\u1ecdng t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u r\u1ea5t c\u1ea7n thi\u1ebft khi h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 v\u1edbi c\u00f4ng ty.<\/p>\n<p>Gi\u1eef b\u00ecnh t\u0129nh l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng r\u1eafc r\u1ed1i h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i. \u0110\u1ed3ng th\u1eddi, vi\u1ec7c n\u00e0y t\u1ea1o ra c\u01a1 h\u1ed9i gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n. Kh\u00e1ch h\u00e0ng c\u00e0ng c\u1ea3m th\u1ea5y d\u1ec5 ch\u1ecbu, h\u1ecd c\u00e0ng c\u00f3 xu h\u01b0\u1edbng chia s\u1ebb nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u1ec1 c\u00f4ng ty b\u1ea1n t\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh.<\/p>\n<h2 id=\"3-3-luon-lang-nghe-nhung-gi-khach-hang-noi\">3. Lu\u00f4n l\u1eafng nghe nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng n\u00f3i<\/h2>\n<p>Khi vi\u1ec7c \u0111\u1ed1i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean r\u1ea5t d\u1ec5 d\u00e0ng th\u00f4ng qua nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn, b\u1ea1n c\u1ea7n ph\u1ea3i h\u1ecdc c\u00e1ch l\u1eafng nghe th\u1ef1c s\u1ef1. Khi l\u1eafng nghe kh\u00e1ch h\u00e0ng, h\u00e3y xem x\u00e9t \u0111\u1ebfn nh\u1eefng thay \u0111\u1ed5i m\u00e0 c\u00f4ng ty c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c d\u1ef1a tr\u00ean nh\u1eefng ph\u1ea3n h\u1ed3i v\u00e0 theo s\u00e1t ch\u00fang. Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 \u201cm\u1ea1ch m\u00e1u\u201d c\u1ee7a doanh nghi\u1ec7p, do \u0111\u00f3, n\u1ebfu b\u1ea1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u th\u00edch \u0111\u00e1ng t\u1eeb ph\u00eda h\u1ecd s\u1ebd g\u00e2y n\u00ean s\u1ef1 \u201ct\u1eafc ngh\u1ebdn\u201d kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\n<p>H\u00e3y s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p sau \u0111\u00e2y \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>Kh\u1ea3o s\u00e1t<\/li>\n<li>Nh\u00f3m t\u1eadp trung<\/li>\n<li>Quan s\u00e1t<\/li>\n<li>\u0110i\u1ec3m b\u00e1n h\u00e0ng<\/li>\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/li>\n<li>M\u1ea1ng x\u00e3 h\u1ed9i<\/li>\n<li>C\u1ed9ng \u0111\u1ed3ng v\u00e0 Nh\u00f3m<\/li>\n<li>Email v\u00e0 bi\u1ec3u m\u1eabu tr\u00ean Web<\/li>\n<\/ul>\n<h2 id=\"4-4-tiep-tuc-lam-hai-long-khach-hang-dua-ra-ho-tro-va-uu-dai-dac-biet\">4. Ti\u1ebfp t\u1ee5c l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng \u2013 \u0110\u01b0a ra h\u1ed7 tr\u1ee3 v\u00e0 \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t<\/h2>\n<p>L\u00fd do s\u1ed1 1 cho vi\u1ec7c kh\u00e1ch h\u00e0ng kh\u00f4ng quay tr\u1edf l\u1ea1i n\u1eb1m \u1edf vi\u1ec7c h\u1ecd kh\u00f4ng th\u1ecfa m\u00e3n v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u00e3y l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t t\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u01a1 s\u1edf th\u01b0\u1eddng xuy\u00ean v\u00e0 li\u00ean t\u1ee5c. Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng v\u00e0 nhi\u1ec7t t\u00ecnh v\u00e0 s\u1eb5n s\u00e0ng \u0111\u01b0a ra nh\u1eefng \u01b0u \u0111\u00e3i ho\u1eb7c gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 k\u00edch th\u00edch kh\u00e1ch h\u00e0ng mua nhi\u1ec1u h\u01a1n.<\/p>\n<p>B\u1ea1n c\u1ea7n ch\u00fa \u00fd r\u1eb1ng c\u00f3 t\u1edbi 81% c\u00f4ng ty v\u1edbi kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i \u0111ang qua m\u1eb7t \u0111\u1ed1i th\u1ee7 m\u1ed9t c\u00e1ch ngo\u1ea1n m\u1ee5c. M\u1ee9c \u0111\u1ed9 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a cho s\u1ef1 kh\u00e1c bi\u1ec7t h\u00f3a gi\u1eefa th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y m\u1ed9t b\u00e3o h\u00f2a hi\u1ec7n nay. Kh\u00f4ng c\u00f3 l\u00fd do g\u00ec \u0111\u1ec3 b\u1ea1n tr\u00ec ho\u00e3n vi\u1ec7c l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi h\u1ecd \u0111ang n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi b\u1ea1n qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<p>B\u00ean c\u1ea1nh vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, nh\u1eefng \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t s\u1ebd g\u00e2y h\u1ee9ng th\u00fa v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u1ec1 l\u00e2u d\u00e0i. H\u00e3y qu\u1ea3ng b\u00e1 \u0111a k\u00eanh v\u1ec1 gi\u1ea3m gi\u00e1, t\u1eb7ng th\u01b0\u1edfng v\u00e0 c\u00e1c cu\u1ed9c thi. Ph\u00e2n ph\u1ed1i nh\u1eefng \u01b0u \u0111\u00e3i n\u00e0y qua email, m\u1ea1ng x\u00e3 h\u1ed9i, t\u00e1c ph\u1ea9m in \u1ea5n, trong c\u00e1c c\u1eeda h\u00e0ng v\u00e0 qua c\u00e1c k\u00eanh marketing kh\u00e1c sao cho bao ph\u1ee7 to\u00e0n b\u1ed9 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. HairDazzle \u0111\u00e3 l\u00e0m \u0111i\u1ec1u n\u00e0y tr\u00ean trang Twitter nh\u01b0 \u1ea3nh.<\/p>\n<div id=\"attachment_8833\" style=\"width: 662px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8833\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/HairDazzle-Twitter.png\" alt=\"HairDazzle-Twitter\" width=\"652\" height=\"300\" title=\"HairDazzle-Twitter\"><\/p>\n<p class=\"wp-caption-text\">HairDazzle \u0111\u01b0a ra ph\u1ea7n qu\u00e0 tr\u00ean Twitter cho nh\u1eefng ng\u01b0\u1eddi follow h\u1ecd<\/p>\n<\/div>\n<h2 id=\"5-5-doi-xu-voi-khach-hang-nhu-mot-doi-tac-quan-trong-giao-tiep-2-chieu\">5. \u0110\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t \u0111\u1ed1i t\u00e1c quan tr\u1ecdng \u2013 Giao ti\u1ebfp 2 chi\u1ec1u<\/h2>\n<p>Nh\u01b0 Masterskills \u0111\u00e3 n\u00f3i \u1edf tr\u00ean, h\u00e3y thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 c\u00e1ch gi\u1ea3i quy\u1ebft v\u1edbi nh\u1eefng y\u00eau c\u1ea7u h\u1ee3p l\u00fd. Trong tr\u01b0\u1eddng h\u1ee3p\u00a0b\u1ea1n kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 ph\u1ea3n \u1ee9ng g\u00ec v\u1edbi nh\u1eefng nh\u1eadn x\u00e9t n\u00e0y, \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n kh\u00f4ng l\u1eafng nghe kh\u00e1ch h\u00e0ng. H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n lu\u00f4n t\u1ecf ra thi\u1ec7n ch\u00ed v\u1ec1 vi\u1ec7c nh\u1eadn c\u00e1c ph\u1ea3n h\u1ed3i v\u00e0 c\u00f4ng ty \u0111ang coi tr\u1ecdng kh\u00e1ch h\u00e0ng kh\u00f4ng k\u00e9m g\u00ec m\u1ed9t \u0111\u1ed1i t\u00e1c.<\/p>\n<p>N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng th\u1ea5y \u00fd ki\u1ebfn c\u1ee7a h\u1ecd c\u00f3 t\u1ea7m quan tr\u1ecdng nh\u1ea5t \u0111\u1ecbnh, h\u00e3y nh\u00ecn v\u00e0o c\u00e1ch m\u00e0 \u0111\u1ed9i ng\u0169 \u1ee9ng d\u1ee5ng Buffer \u0111ang l\u00e0m. \u1ee8ng d\u1ee5ng Buffer l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd m\u1ea1ng x\u00e3 h\u1ed9i gi\u00fap cho c\u00e1c doanh nghi\u1ec7p v\u00e0 c\u00e1 nh\u00e2n \u0111\u1eb7t l\u1ecbch \u0111\u0103ng b\u00e0i v\u00e0o kho\u1ea3ng th\u1eddi gian c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c t\u1ed1t nh\u1ea5t. Trang Blog c\u1ee7a Buffer cho ra \u0111\u1eddi m\u1ed9t lo\u1ea1t n\u1ed9i dung ch\u1ea5t l\u01b0\u1ee3ng t\u1eadp trung v\u00e0o marketing v\u00e0 m\u1ed9t series h\u00e0ng th\u00e1ng t\u00ean l\u00e0 B\u1ea3n b\u00e1o c\u00e1o H\u1ea1nh ph\u00fac (Happiness Report).<\/p>\n<div id=\"attachment_8834\" style=\"width: 662px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8834\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Buffer-Happiness-Report.png\" alt=\"Buffer-Happiness-Report\" width=\"652\" height=\"415\" title=\"Buffer-Happiness-Report\"><\/p>\n<p class=\"wp-caption-text\">B\u1ea3n b\u00e1o c\u00e1o c\u1ee7a Buffer<\/p>\n<\/div>\n<p>B\u1ea3n b\u00e1o c\u00e1o n\u00e0y nh\u1ea5n m\u1ea1nh v\u00e0o c\u00e1ch \u0111\u1ed9i ng\u0169 Buffer \u0111ang n\u1ed7 l\u1ef1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o m\u1ed7i th\u00e1ng: \u0111i\u1ec3m n\u00e0o t\u1ed1t, \u0111i\u1ec3m n\u00e0o ch\u01b0a t\u1ed1t, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng trong t\u01b0\u01a1ng lai v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 \u0111\u1ec1 ngh\u1ecb nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc cho t\u1ea5t c\u1ea3 c\u00f4ng ty trong vi\u1ec7c cho ph\u00e9p kh\u00e1ch h\u00e0ng tham gia v\u00e0o qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m. L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m l\u00e0 c\u00e1ch thi\u1ebft y\u1ebfu \u0111\u1ec3 l\u00e0m t\u0103ng l\u00f2ng tin, s\u1ef1 trung th\u00e0nh v\u00e0 thi\u1ec7n c\u1ea3m n\u00f3i chung \u0111\u1ed1i v\u1edbi c\u00f4ng ty.<\/p>\n<h2 id=\"6-6-xay-dung-long-tin-thong-bao-cho-khach-hang-ve-nhung-su-thay-doi-lon\">6. X\u00e2y d\u1ef1ng l\u00f2ng tin \u2013 Th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng s\u1ef1 thay \u0111\u1ed5i l\u1edbn<\/h2>\n<p>B\u1ea1n s\u1ebd c\u1ea7n t\u1edbi 12 tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c \u0111\u1ec3 b\u00f9 l\u1ea1i 1 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c cho kh\u00e1ch h\u00e0ng. B\u1ea5t k\u1ec3 c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 quy m\u00f4 nh\u01b0 th\u1ebf n\u00e0o, h\u00e3y th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng b\u1ebft v\u1ec1 nh\u1eefng s\u1ef1 thay \u0111\u1ed5i t\u00edch c\u1ef1c l\u1eabn ti\u00eau c\u1ef1c c\u1ee7a s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, nh\u1eefng th\u1ee9 c\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi h\u1ecd. H\u00e3y b\u01b0\u1edbc nh\u1eefng b\u01b0\u1edbc nh\u1eb9 nh\u00e0ng v\u00e0 ch\u1eadm r\u00e3i khi t\u1ea1o thay \u0111\u1ed5i v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 b\u1edfi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 quen v\u1edbi s\u1ea3n ph\u1ea9m hi\u1ec7n t\u1ea1i.<\/p>\n<p>G\u1ea7n \u0111\u00e2y, Instagram \u0111\u00e3 c\u1eadp nh\u1eadt \u0111i\u1ec1u kho\u1ea3n d\u1ecbch v\u1ee5 nh\u01b0ng l\u1ea1i kh\u00f4ng r\u00f5 r\u00e0ng v\u1ec1 c\u00e1c thay \u0111\u1ed5i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u00e2y ra tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. C\u00e1ch di\u1ec5n \u0111\u1ea1t g\u00e2y ra s\u1ef1 m\u01a1 h\u1ed3, v\u00e0 do \u0111\u00f3, nh\u1eefng d\u1ef1 \u0111\u1ecbnh c\u1ee7a c\u00f4ng ty tr\u1edf n\u00ean kh\u00f4ng t\u01b0\u1eddng minh. Nhi\u1ec1u ng\u01b0\u1eddi d\u00f9ng ngay l\u1eadp t\u1ee9c l\u00ean ti\u1ebfng tr\u00ean trang web v\u1ec1 s\u1ef1 thay \u0111\u1ed5i n\u00e0y. Ph\u1ea7n l\u1edbn ph\u1ea3n h\u1ed3i ch\u1ee9a \u0111\u1ef1ng s\u1ef1 ph\u1eabn n\u1ed9 v\u00e0 \u0111e d\u1ecda ng\u1eebng s\u1eed d\u1ee5ng, nh\u01b0 \u201cng\u01b0\u1eddi d\u00f9ng\u201d \u0111\u1ea7y quy\u1ec1n l\u1ef1c National Geographic. Instagram nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i t\u1edbi nh\u1eefng ng\u01b0\u1eddi d\u00f9ng \u0111ang b\u1ef1c t\u1ee9c v\u00e0 \u0111\u1ea3o ng\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh c\u1ee7a h\u1ecd b\u1eb1ng c\u00e1ch c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5. Cu\u1ed1i c\u00f9ng, v\u1ee5 vi\u1ec7c \u0111\u00e3 \u0111\u01b0\u1ee3c thu x\u1ebfp \u1ed5n th\u1ecfa nh\u01b0ng hi\u1ec7n t\u1ea1i, do tai ti\u1ebfng xung quanh ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5, Instagram \u0111\u00e3 m\u1ea5t \u0111i ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 th\u1ee9 m\u00e0 m\u1ed9t khi \u0111\u00e3 m\u1ea5t s\u1ebd r\u1ea5t kh\u00f3 \u0111\u1ec3 l\u1ea5y l\u1ea1i \u0111\u01b0\u1ee3c.<\/p>\n<div id=\"attachment_8835\" style=\"width: 662px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8835\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/national-geographic-facebook.jpg\" alt=\"national-geographic-facebook\" width=\"652\" height=\"450\" title=\"national-geographic-facebook\"><\/p>\n<p class=\"wp-caption-text\">NatGeo th\u00f4ng b\u00e1o kh\u1ea3 n\u0103ng ng\u01b0ng s\u1eed d\u1ee5ng Instagram<\/p>\n<\/div>\n<p>M\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 l\u1ea5y l\u1ea1i ni\u1ec1m tin t\u1eeb kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>Ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng thay \u0111\u1ed5i c\u1ee7a c\u00f4ng ty c\u00f3 l\u00e0m sai kh\u00e1c nh\u1eadn th\u1ee9c c\u1ed9ng \u0111\u1ed3ng hay kh\u00f4ng.<\/li>\n<li>C\u00f3 ph\u01b0\u01a1ng ph\u00e1p th\u00f4ng b\u00e1o v\u1ec1 thay \u0111\u1ed5i trong s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 t\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<li>N\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng khi b\u1ea1n t\u1ea1o thay \u0111\u1ed5i, b\u1ea1n \u0111\u00e3 l\u00e0m m\u1ed9t \u0111i\u1ec1u \u0111\u00f3 theo c\u00e1ch \u0111\u00fang \u0111\u1eafn.<\/li>\n<li>T\u00ecm ki\u1ebfm ph\u1ea3n h\u1ed3i gi\u00e1 tr\u1ecb v\u1ec1 nh\u1eefng thay \u0111\u1ed5i c\u1ee7a c\u00f4ng ty.<\/li>\n<\/ul>\n<h2 id=\"7-7-luon-minh-bach-trung-thuc-la-thu-quan-trong-nhat-khi-mac-loi\">7. Lu\u00f4n minh b\u1ea1ch \u2013 Trung th\u1ef1c l\u00e0 th\u1ee9 quan tr\u1ecdng nh\u1ea5t khi m\u1eafc l\u1ed7i<\/h2>\n<p>Minh b\u1ea1ch trong k\u1ef7 nguy\u00ean s\u1ed1 l\u00e0 m\u1ed9t \u0111i\u1ec1u b\u1eaft bu\u1ed9c. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 nh\u1eefng nguy\u00ean t\u1eafc \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn \u1edf tr\u00ean, s\u1ef1 minh b\u1ea1ch l\u00e0 nh\u00e2n t\u1ed1 c\u01a1 b\u1ea3n trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin, s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 t\u00ecnh y\u00eau t\u1eeb kh\u00e1ch h\u00e0ng. Minh b\u1ea1ch c\u00f3 ngh\u0129a l\u00e0 g\u00ec?<\/p>\n<ul>\n<li>Minh b\u1ea1ch ngh\u0129a l\u00e0 b\u1ea1n kh\u00f4ng lo ng\u1ea1i v\u1ec1 nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n<li>Minh b\u1ea1ch ngh\u0129a l\u00e0 b\u1ea1n kh\u00f4ng c\u00f3 g\u00ec ph\u1ea3i che gi\u1ea5u.<\/li>\n<li>Minh b\u1ea1ch ngh\u0129a l\u00e0 b\u1ea1n lu\u00f4n mu\u1ed1n c\u00f3 nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h2 id=\"8-8-can-than-voi-ngon-tu-ton-trong-loi-hua-hen\">8. C\u1ea9n th\u1eadn v\u1edbi ng\u00f4n t\u1eeb \u2013 T\u00f4n tr\u1ecdng l\u1eddi h\u1ee9a h\u1eb9n<\/h2>\n<p>T\u1eebng t\u1eeb b\u1ea1n n\u00f3i ra \u0111\u1ec1u c\u00f3 s\u1ee9c m\u1ea1nh nh\u1ea5t \u0111\u1ecbnh. Vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u1eefng l\u1eddi h\u1ee9a h\u1eb9n th\u1ec3 hi\u1ec7n t\u00ednh t\u01b0\u1eddng minh c\u1ee7a c\u00f4ng ty, \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 t\u00ednh ph\u1ee5 thu\u1ed9c n\u01a1i kh\u00e1ch h\u00e0ng.<br \/>\nH\u00e3y \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c l\u1eadp ra c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n. B\u1eb1ng c\u00e1ch duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n trong th\u00f4ng \u0111i\u1ec7p, kh\u00e1ch h\u00e0ng s\u1ebd hi\u1ec3u \u0111\u01b0\u1ee3c h\u1ecd n\u00ean mong ch\u1edd \u0111i\u1ec1u g\u00ec trong t\u01b0\u01a1ng lai.<\/p>\n<p>F.W. Nichol n\u00f3i, \u201cKhi b\u1ea1n t\u00ecm hi\u1ec3u s\u00e2u t\u1edbi g\u1ed1c r\u1ec5 c\u1ee7a t\u1eeb Th\u00e0nh C\u00f4ng, b\u1ea1n s\u1ebd nh\u1eadn ra n\u00f3 \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0 theo \u0111u\u1ed5i \u0111\u1ebfn c\u00f9ng m\u1ed9t vi\u1ec7c n\u00e0o \u0111\u00f3.\u201d<\/p>\n<h2 id=\"9-9-nhan-thuc-ro-trach-nhiem-khach-hang-luon-dung\">9. Nh\u1eadn th\u1ee9c r\u00f5 tr\u00e1ch nhi\u1ec7m \u2013 Kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang<\/h2>\n<p>B\u1ea5t k\u1ec3 l\u00e0 trong tr\u01b0\u1eddng h\u1ee3p n\u00e0o, kh\u00e1ch h\u00e0ng c\u0169ng lu\u00f4n \u0111\u00fang. \u0110\u00f3 l\u00e0 qu\u00fd t\u1eafc gi\u00fap c\u00f4ng ty t\u0103ng tr\u01b0\u1edfng, t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1edbi tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y, h\u00e3y thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng h\u1ecd lu\u00f4n \u0111\u00fang. C\u00e1c ch\u00ednh s\u00e1ch c\u1ee7a b\u1ea1n n\u00ean bao g\u1ed3m 3 ph\u1ea7n sau:<\/p>\n<ul>\n<li>L\u00e0m n\u1ed5i b\u1eadt nh\u1eefng y\u1ebfu t\u1ed1 s\u1ebd khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng. T\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 y\u1ebfu t\u1ed1 nh\u00e2n v\u0103n kh\u1ebfn b\u1ea1n \u0111i \u0111\u00fang h\u01b0\u1edbng.<\/li>\n<li>Kh\u00f4ng bao gi\u1edd \u0111\u1ec3 kh\u00e1ch h\u00e0ng qu\u00ean \u0111i c\u00f4ng ty b\u1eb1ng c\u00e1ch th\u01b0\u1eddng xuy\u00ean ki\u1ec3m tra hi\u1ec7u qu\u1ea3. H\u00e3y \u0111em y\u1ebfu t\u1ed1 c\u00e1 nh\u00e2n h\u00f3a v\u1edbi l\u1eddi ch\u00fac t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t v\u00e0 t\u1edd ghi ch\u00fa c\u00f3 l\u1eddi vi\u1ebft tay xuy\u00ean su\u1ed1t v\u00e0 \u0111\u1ed3ng nh\u1ea5t.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1ch gi\u1ea3i quy\u1ebft v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng b\u1eb1ng b\u1ea3n k\u1ebf ho\u1ea1ch chi ti\u1ebft t\u1eebng b\u01b0\u1edbc. B\u1ea1n c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u1edbi c\u00f4ng ty, bi\u1ebfn h\u1ecd th\u00e0nh nh\u1eefng v\u1ecb kh\u00e1ch kh\u00f4ng th\u1ecfa m\u00e3n tr\u1edf th\u00e0nh \u201c\u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u\u201d nhi\u1ec7t t\u00ecnh nh\u1ea5t.<\/li>\n<\/ul>\n<div id=\"attachment_8837\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8837\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Depositphotos_5925456_M.jpg\" alt=\"Saying\" width=\"650\" height=\"640\" title=\"Depositphotos_5925456_M\"><\/p>\n<p class=\"wp-caption-text\">B\u1ea1n c\u00f3 \u0111\u1ed3ng \u00fd r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang?<\/p>\n<\/div>\n<h2 id=\"10-10-luon-noi-cam-on-su-tu-te-va-long-biet-on-se-giup-ban-di-xa-hon\">10. Lu\u00f4n n\u00f3i \u201cC\u1ea3m \u01a1n\u201d \u2013 S\u1ef1 t\u1eed t\u1ebf v\u00e0 l\u00f2ng bi\u1ebft \u01a1n s\u1ebd gi\u00fap b\u1ea1n \u0111i xa h\u01a1n<\/h2>\n<p>\u0110i\u1ec1u cu\u1ed1i c\u00f9ng nh\u01b0ng ch\u1eafc ch\u1eafn kh\u00f4ng k\u00e9m ph\u1ea7n quan tr\u1ecdng: h\u00e3y lu\u00f4n nh\u1edb n\u00f3i \u201cC\u1ea3m \u01a0n\u201d. \u00be kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng h\u1ecd ch\u1ea5p nh\u1eadn chi ti\u00eau nhi\u1ec1u h\u01a1n v\u1edbi m\u1ed9t lo\u1ea1i s\u1ea3n ph\u1ea9m n\u1ebfu c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c tr\u01b0\u1edbc \u0111\u00f3. S\u1ef1 t\u1eed t\u1ebf v\u00e0 l\u00f2ng bi\u1ebft \u01a1n cho kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch kh\u00f4ng th\u1ec3 ch\u1ed1i b\u1ecf n\u1ebfu b\u1ea1n mu\u1ed1n thu h\u00fat h\u1ecd v\u1ec1 l\u00e2u d\u00e0i.<\/p>\n<p>\u0110\u1ed9 ph\u00f9 h\u1ee3p l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t n\u1ebfu b\u1ea1n mu\u1ed1n g\u1eedi l\u1eddi c\u1ea3m \u01a1n t\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng h\u1ebft s\u1ee9c c\u00f3 th\u1ec3 khi h\u1ecd d\u00e0nh th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u00f9ng b\u1ea1n. Cu\u1ed1i c\u00f9ng, h\u00e3y \u0111\u1ec3 l\u1ea1i m\u1ed9t l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh.<\/p>\n<p style=\"text-align: right\"><em>Theo\u00a0Kissmetric<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>Marketing v\u00e0 D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: Kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi<\/em><\/li>\n<li><em>Theo ch\u00e2n h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m<\/em><\/li>\n<li><em>L\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0m n\u00ean s\u1ee9c m\u1ea1nh th\u01b0\u01a1ng hi\u1ec7u<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>V\u00e0o b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng \u0111\u1ec1u c\u00f3 th\u1ec3 chia s\u1ebb quan \u0111i\u1ec3m c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch b\u1ef1c t\u1ee9c qua c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 tr\u00ean website c\u00f4ng ty v\u00e0 l\u00e0m \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c t\u1edbi doanh nghi\u1ec7p. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53617"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53617"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53617\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}