{"id":53626,"date":"2023-12-20T08:05:46","date_gmt":"2023-12-20T01:05:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/apple-netflix-va-uber-lam-dich-vu-khach-hang-nhu-the-nao.html"},"modified":"2023-12-20T08:05:46","modified_gmt":"2023-12-20T01:05:46","slug":"apple-netflix-va-uber-lam-dich-vu-khach-hang-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/apple-netflix-va-uber-lam-dich-vu-khach-hang-nhu-the-nao.html","title":{"rendered":"Apple, Netflix v\u00e0 Uber l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"
Khi b\u1ea1n \u0111ang mu\u1ed1n c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00ec m\u1ed9t \u00fd t\u01b0\u1edfng kh\u00e1 hay l\u00e0 quan s\u00e1t c\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1edbn v\u00e0 h\u1ecdc t\u1eadp nh\u1eefng b\u00ed quy\u1ebft c\u1ee7a h\u1ecd. C\u00e1c \u00f4ng l\u1edbn \u0111\u00e3 ti\u00eau t\u1ed1n h\u00e0ng tri\u1ec7u USD \u0111\u1ec3 th\u1eed nghi\u1ec7m, s\u00e0ng l\u1ecdc ra nh\u1eefng g\u00ec t\u1ed1t nh\u1ea5t v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng th\u1ee9 k\u00e9m hi\u1ec7u qu\u1ea3, vi\u1ec7c c\u1ee7a b\u1ea1n \u0111\u01a1n gi\u1ea3n l\u00e0 h\u1ecdc h\u1ecfi h\u1ecd m\u1ed9t c\u00e1ch th\u00f4ng minh. C\u00f9ng b\u1eaft \u0111\u1ea7u v\u1edbi chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u1ee7a Apple, Netflix v\u00e0 Uber.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple<\/h2>\n

Ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple c\u00f3 2 h\u00ecnh th\u1ee9c. Th\u1ee9 nh\u1ea5t, b\u1ea1n c\u00f3 trang h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn tr\u00ean website c\u1ee7a Apple v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c. Th\u1ee9 hai, b\u1ea1n c\u00f3 Genius bars \u2013 s\u1ef1 tr\u1ee3 gi\u00fap chuy\u00ean nghi\u1ec7p t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng c\u1ee7a Apple. Genius bars \u0111\u00e3 tr\u1edf th\u00e0nh \u0111\u1eb7c tr\u01b0ng trong ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple.<\/p>\n

Website c\u1ee7a Apple c\u00f3 h\u1ea7u h\u1ebft c\u00e1c h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn ph\u1ed5 bi\u1ebfn. B\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1eddi gian th\u1ef1c v\u1edbi h\u1ed7 tr\u1ee3 vi\u00ean, thi\u1ebft l\u1eadp m\u1ed9t cu\u1ed9c g\u1ecdi ho\u1eb7c g\u1eedi email \u0111\u1ebfn m\u1ed9t chuy\u00ean gia.\u00a0B\u1ea1n s\u1ebd ph\u1ea3i th\u1ef1c hi\u1ec7n m\u1ed9t kh\u1ea3o s\u00e1t s\u01a1 b\u1ed9 \u0111\u1ec3 thu h\u1eb9p l\u1ea1i v\u1ea5n \u0111\u1ec1 v\u00e0 sau \u0111\u00f3, b\u1ea1n tho\u1ea3i m\u00e1i l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 m\u00e0 b\u1ea1n th\u1ea5y th\u00edch nh\u1ea5t ho\u1eb7c ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 tr\u00ecnh b\u00e0y c\u1ee5 th\u1ec3 v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh c\u1ee5 th\u1ec3 h\u01a1n.\u00a0\u0110i\u1ec1u th\u00fa v\u1ecb l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c g\u1ecdi, h\u1ed7 tr\u1ee3 vi\u00ean c\u1ee7a Apple s\u1ebd li\u00ean l\u1ea1c l\u1ea1i v\u1edbi b\u1ea1n.<\/p>\n

\"Trang<\/p>\n

Trang h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn c\u1ee7a Apple<\/p>\n<\/div>\n

Ngo\u00e0i ra, Apple c\u0169ng c\u00f3 m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ed5 bi\u1ebfn. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm \u0111\u1ec3 thu h\u1eb9p v\u00e0 l\u1ecdc ra nh\u1eefng th\u00f4ng tin ph\u00f9 h\u1ee3p v\u00e0 h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh.<\/p>\n

M\u1ed9t l\u1ef1a ch\u1ecdn h\u1ed7 tr\u1ee3 kh\u00e1c t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng c\u1ee7a Apple l\u00e0 Genius bar. Genius l\u00e0 chuy\u00ean gia c\u1ee7a Apple. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t l\u1ecbch tr\u01b0\u1edbc v\u00e0 \u0111i \u0111\u1ebfn c\u1eeda h\u00e0ng b\u1ea5t c\u1ee9 khi n\u00e0o n\u00f3 ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u1ef1 v\u1ea5n tr\u1ef1c ti\u1ebfp t\u1eeb nh\u1eefng chuy\u00ean gia n\u00e0y.<\/p>\n

\"Apple-Geniusbar\"<\/p>\n

C\u00e1c Genius \u0111ang h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i Genius bar trong c\u1eeda h\u00e0ng c\u1ee7a Apple<\/p>\n<\/div>\n

Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u s\u1ebd c\u00f3 c\u01a1 s\u1edf v\u1eadt ch\u1ea5t v\u00e0 nh\u00e2n l\u1ef1c \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y t\u1ea1i c\u1eeda h\u00e0ng, tuy nhi\u00ean n\u1ebfu nh\u00ecn v\u00e0o hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Apple th\u00ec \u0111\u00f3 l\u00e0 m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 \u0111\u00e1ng \u0111\u1ec3 c\u00e2n nh\u1eafc.<\/p>\n

Apple \u0111\u00e3 v\u00e0 \u0111ang \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng r\u1ea5t tuy\u1ec7t v\u1eddi, \u0111\u00e2y l\u00e0 m\u1ed9t \u0111i\u1ec1u kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn. Kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 r\u1ea5t nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ec3 t\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 cho ri\u00eang m\u00ecnh.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Uber<\/h2>\n

Uber l\u00e0 tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Uber d\u00e0nh cho c\u1ea3 kh\u00e1ch \u0111i xe v\u00e0 c\u1ea3 c\u00e1c \u0111\u1ed1i t\u00e1c l\u00e0 c\u00e1c l\u00e1i xe.<\/p>\n

C\u00e1c l\u1ef1a ch\u1ecdn h\u1ed7 tr\u1ee3 lu\u00f4n c\u00f3 s\u1eb5n tr\u00ean website c\u0169ng nh\u01b0 \u1ee9ng d\u1ee5ng c\u1ee7a Uber. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm th\u00f4ng tin t\u1eeb FAQ\/Knowledge Base (Ki\u1ebfn th\u1ee9c chung). Uber c\u0169ng cung c\u1ea5p c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn th\u00f4ng tin trong trong Knowledge Base d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n

\"Uber-help\"<\/p>\n

Trang h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a Uber<\/p>\n<\/div>\n

Ngo\u00e0i ra, tr\u00ean website, Uber c\u00f2n c\u00f3 1 CTA (Call-to-action) k\u00eau g\u1ecdi kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi tr\u00ean Twitter. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ea1ng x\u00e3 h\u1ed9i lu\u00f4n r\u1ea5t tuy\u1ec7t v\u1eddi (x\u00e9t trong tr\u01b0\u1eddng h\u1ee3p t\u00e0i kho\u1ea3n tr\u1ea3 l\u1eddi lu\u00f4n active, ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng trong kho\u1ea3ng t\u1eeb 1-2 ph\u00fat). Nh\u01b0ng s\u1ebd tuy\u1ec7t v\u1eddi h\u01a1n n\u1eefa n\u1ebfu c\u00f3 th\u00eam c\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf nh\u01b0 ticket hay email.<\/p>\n

N\u1ebfu b\u1ea1n l\u01b0\u1edbt\u00a0qua nh\u1eefng tweet m\u1edbi nh\u1ea5t c\u1ee7a Uber, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn ra trong m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p, nh\u00f3m h\u1ed7 tr\u1ee3 s\u1ebd \u0111\u1ec3 l\u1ea1i email \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea7n chia s\u1ebb th\u00f4ng tin nh\u1ea1y c\u1ea3m ho\u1eb7c trong nh\u1eefng t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p. Tuy nhi\u00ean, n\u1ebfu c\u00f3 1 email h\u1ed7 tr\u1ee3 chung tr\u00ean trang d\u1ecbch v\u1ee5 c\u1ee7a Uber s\u1ebd ti\u1ec7n l\u1ee3i h\u01a1n cho kh\u00e1ch h\u00e0ng r\u1ea5t nhi\u1ec1u.<\/p>\n

\u0110\u1ed1i v\u1edbi Uber, \u0111i\u1ec3m c\u1ed9ng cho vi\u1ec7c tri\u1ec3n khai ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i\u00a0v\u00e0 \u0111i\u1ec3m tr\u1eeb cho vi\u1ec7c c\u00f3 qu\u00e1 \u00edt l\u1ef1a ch\u1ecdn k\u00eanh h\u1ed7 tr\u1ee3.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Netflix<\/h2>\n

T\u1ea5t c\u1ea3 c\u00e1c t\u00f9y ch\u1ecdn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn v\u00e0 \u0111\u01b0\u1ee3c \u01b0a th\u00edch \u0111\u1ec1u c\u00f3 s\u1eb5n t\u1ea1i Netflix. B\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi Netflix th\u00f4ng qua m\u1ed9t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i mi\u1ec5n ph\u00ed. B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi email cho h\u1ecd. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 th\u00f4ng qua t\u1ef1 ph\u1ee5c v\u1ee5 b\u1eb1ng c\u00e1ch t\u00ecm ki\u1ebfm th\u00f4ng tin trong Knowledge base r\u1ea5t \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a h\u1ecd.<\/p>\n

\"Netflix-help\"<\/p>\n

Trang h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn r\u1ea5t \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a Netflix<\/p>\n<\/div>\n

Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 chat tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ed7 tr\u1ee3 vi\u00ean. Netflix \u0111\u01b0a ra kho\u1ea3ng th\u1eddi gian ph\u1ea3n h\u1ed3i r\u1ea5t r\u00f5 r\u00e0ng cho t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh \u2013 1 ph\u00fat. C\u00e1c h\u1ed7 tr\u1ee3 vi\u00ean nhanh\u00a0ch\u00f3ng gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. H\u1ecd c\u0169ng s\u1eb5n s\u00e0ng \u0111\u1ec1 xu\u1ea5t m\u1ed9t v\u00e0i l\u1ef1a ch\u1ecdn thay th\u1ebf kh\u00f4ng \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea tr\u00ean web \u0111\u1ec3 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn t\u1ed1t g\u1ea7n nh\u01b0 kh\u00f4ng c\u00f3 ch\u1ed7 cho nh\u1eefng sai s\u00f3t. V\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Netflix th\u1ef1c s\u1ef1 t\u1ed1t. B\u1ea1n kh\u00f4ng c\u1ea7n t\u00ecm ki\u1ebfm th\u00eam c\u00e1c v\u00ed d\u1ee5 n\u00e0o kh\u00e1c\u00a0b\u1edfi v\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a Netflix l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec b\u1ea1n n\u00ean nh\u00ecn v\u00e0o.<\/p>\n

Theo Jacob Firuta<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • [Infographic] Kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/em><\/li>\n
  • \u00c1p d\u1ee5ng l\u00fd thuy\u1ebft v\u1ec1 nhu c\u1ea7u trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Khi b\u1ea1n \u0111ang mu\u1ed1n c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00ec m\u1ed9t \u00fd t\u01b0\u1edfng kh\u00e1 hay l\u00e0 quan s\u00e1t c\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1edbn v\u00e0 h\u1ecdc t\u1eadp nh\u1eefng b\u00ed quy\u1ebft c\u1ee7a h\u1ecd. C\u00e1c \u00f4ng l\u1edbn \u0111\u00e3 ti\u00eau t\u1ed1n h\u00e0ng tri\u1ec7u USD \u0111\u1ec3 th\u1eed nghi\u1ec7m, s\u00e0ng l\u1ecdc ra nh\u1eefng g\u00ec t\u1ed1t nh\u1ea5t v\u00e0 lo\u1ea1i b\u1ecf […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53626"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53626"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53626\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}