{"id":5363,"date":"2023-11-29T08:43:52","date_gmt":"2023-11-29T08:43:52","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5363"},"modified":"2023-12-21T11:01:38","modified_gmt":"2023-12-21T04:01:38","slug":"lam-nao-de-ung-dung-hieu-qua-tqm-trong-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-nao-de-ung-dung-hieu-qua-tqm-trong-doanh-nghiep.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u1ee9ng d\u1ee5ng hi\u1ec7u qu\u1ea3 TQM trong doanh nghi\u1ec7p?"},"content":{"rendered":"

Nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u0111ang v\u00e0 c\u00f3 k\u1ebf ho\u1ea1ch \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n v\u00e0o ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd nh\u1eb1m n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng th\u1ee9c tr\u00ean hi\u1ec7u qu\u1ea3 trong s\u1ea3n xu\u1ea5t kinh doanh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i b\u01b0\u1edbc tri\u1ec3n khai TQM trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o.<\/p>\n

Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u2013 TQM l\u00e0 g\u00ec?<\/b><\/span><\/h1>\n

Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) l\u00e0 qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong s\u1ea3n xu\u1ea5t, tinh gi\u1ea3n\u00a0qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p lu\u00f4n lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean.<\/p>\n

C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n v\u00e0o qu\u1ea3n l\u00fd v\u1edbi m\u1ee5c ti\u00eau c\u1ea3i thi\u1ec7n c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb th\u1ed1ng nh\u1ea5t, c\u00f3 s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean v\u00e0 ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng. To\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u1eef t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng chung c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cu\u1ed1i c\u00f9ng.<\/p>\n

C\u00e1c tr\u1ee5 c\u1ed9t c\u1ee7a Ph\u01b0\u01a1ng th\u1ee9c Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) trong doanh nghi\u1ec7p<\/b><\/span><\/h1>\n
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  • T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng.<\/b>\u00a0 Kh\u00e1ch h\u00e0ng l\u00e0 m\u1ee5c ti\u00eau kinh doanh v\u00e0 l\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n xu\u1ea5t kinh doanh. Trong ph\u01b0\u01a1ng ph\u00e1p TQM, t\u00e2m l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c theo d\u00f5i ch\u1eb7t ch\u1ebd th\u00f4ng b\u1eb1ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1c nhau nh\u01b0 l\u00e0m kh\u1ea3o s\u00e1t, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/li>\n
  • S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean.<\/b>\u00a0Nh\u00e2n vi\u00ean c\u1ea7n hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch v\u00e0 nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i trong c\u00f4ng vi\u1ec7c. Ph\u01b0\u01a1ng th\u1ee9c TQM kh\u00f4ng ch\u1ec9 t\u0103ng c\u01b0\u1eddng s\u1ee9c kh\u1ecfe t\u00e0i ch\u00ednh c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, n\u00f3 l\u00e0 c\u00e1ch th\u1ee9c kh\u01a1i d\u1eady kh\u1ea3 n\u0103ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n
  • Quy tr\u00ecnh l\u00e0 \u0111i\u1ec3m tr\u1ecdng t\u00e2m.\u00a0<\/b>Doanh nghi\u1ec7p c\u1ea7n c\u00f3 c\u00e1c quy tr\u00ecnh c\u1ee5 th\u1ec3 \u0111\u1ec3 thu th\u1eadp v\u00e0 t\u00edch h\u1ee3p ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00e1c quy tr\u00ecnh ri\u00eang bi\u1ec7t \u0111\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a TQM b\u1eb1ng c\u00e1ch \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u01b0\u1edbc ti\u00ean v\u00e0 b\u00e1m s\u00e1t trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n.<\/li>\n
  • C\u1ea5u tr\u00fac t\u00edch h\u1ee3p.<\/b>\u00a0Mu\u1ed1n ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh ph\u00e1t tri\u1ec3n, doanh nghi\u1ec7p c\u1ea7n c\u00f3 s\u1ef1 \u1ed5n \u0111\u1ecbnh t\u1eeb n\u1ed9i t\u1ea1i ch\u00ednh c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u00e1n b\u1ed9. C\u1ee5 th\u1ec3, \u0111\u1ed1i v\u1edbi TQM, \u0111\u1ec3 tri\u1ec3n khai TQM hi\u1ec7u qu\u1ea3, c\u00e1c ph\u00f2ng ban kh\u00f4ng ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch ri\u00eang bi\u1ec7t m\u00e0 c\u1ea7n h\u1ecdc h\u1ecfi l\u1eabn nhau v\u00e0 tinh ch\u1ec9nh c\u00e1c quy tr\u00ecnh c\u1ee7a h\u1ecd trong qu\u00e1 tr\u00ecnh c\u00f9ng l\u00e0m vi\u1ec7c.<\/li>\n
  • C\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c.\u00a0<\/b>C\u00e1c quy tr\u00ecnh, c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh theo \u0111\u00fang t\u1ea7m nh\u00ecn v\u00e0 m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ed1ng nh\u1ea5t trong doanh nghi\u1ec7p. T\u01b0\u01a1ng t\u1ef1, khi tri\u1ec3n khai TQM, c\u00e1c c\u00e1ch th\u1ee9c v\u00e0 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c hi\u1ec7n c\u1ea7n \u0111i theo \u0111\u1ecbnh h\u01b0\u1edbng chung c\u1ee7a doanh nghi\u1ec7p, ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a doanh nghi\u1ec7p.<\/li>\n
  • Giao ti\u1ebfp ch\u00ednh x\u00e1c.\u00a0<\/b>Khi tri\u1ec3n khai TQM, s\u1ef1 giao ti\u1ebfp r\u00f5 r\u00e0ng, truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin ch\u00ednh x\u00e1c\u00a0 trong n\u1ed9i b\u1ed9 doanh nghi\u1ec7p v\u00e0 gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, s\u1ebd g\u00f3p ph\u1ea7n thu th\u1eadp ph\u1ea3n h\u1ed3i x\u00e1c th\u1ef1c, c\u1ea3i ti\u1ebfn trong quy tr\u00ecnh trong doanh nghi\u1ec7p.<\/li>\n
  • C\u00e1c c\u1ea3i ti\u1ebfn di\u1ec5n ra li\u00ean t\u1ee5c.\u00a0<\/b>TQM trong doanh nghi\u1ec7p c\u00f3 kh\u1ea3 n\u0103ng m\u1edf ra c\u00e1c thay \u0111\u1ed5i b\u1edfi khi tri\u1ec3n khai ph\u01b0\u01a1ng th\u1ee9c n\u00e0y, c\u00e1c \u0111i\u1ec3m m\u00e2u thu\u1eabn trong quy tr\u00ecnh ho\u1eb7c h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 c\u1ea3i ti\u1ebfn \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c l\u1ed7i. C\u00e1c c\u1ea3i ti\u1ebfn ph\u1ea3i \u0111\u01b0\u1ee3c di\u1ec5n ra li\u00ean t\u1ee5c \u0111\u1ec3 c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c s\u1eeda \u0111\u1ed5i m\u1ed9t c\u00e1ch tri\u1ec7t \u0111\u1ec3 v\u00e0 lu\u00f4n ho\u00e0n thi\u1ec7n.<\/li>\n<\/ul>\n

    <\/h1>\n

    5 b\u01b0\u1edbc \u0111\u1ec3 tri\u1ec3n khai TQM trong doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3<\/b><\/span><\/h1>\n
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    • Ki\u1ec3m tra s\u1ef1 qu\u1ea3n l\u00fd<\/b><\/li>\n<\/ul>\n

      Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh d\u00e0i \u0111i t\u1eeb vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd nh\u1ecf nh\u1ea5t trong doanh nghi\u1ec7p \u0111\u1ebfn giai \u0111o\u1ea1n c\u00e1c quy tr\u00ecnh \u0111\u00f3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh \u0111\u00f3. Do v\u1eady, m\u1ee5c \u0111\u1ea7u ti\u00ean trong ch\u01b0\u01a1ng tr\u00ecnh th\u1ef1c hi\u1ec7n TQM l\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd \u0111\u1ec3 ki\u1ec3m k\u00ea \u0111\u1ea7y \u0111\u1ee7 c\u00e1c quy tr\u00ecnh \u0111ang t\u1ed3n t\u1ea1i trong doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u00ecnh \u0111\u01b0\u1ee3c nh\u1eefng k\u1ebft qu\u1ea3 k\u00ec v\u1ecdng khi \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y.<\/p>\n

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      • X\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau th\u00e0nh c\u00f4ng ti\u00ean quy\u1ebft<\/b><\/li>\n<\/ul>\n

        C\u00e1ch th\u1ee9c Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n trong v\u0103n h\u00f3a kinh doanh s\u1ea3n xu\u1ea5t c\u1ee7a doanh nghi\u1ec7p. Do \u0111\u00f3, \u0111\u00f4i khi c\u00e1c k\u1ebft qu\u1ea3 c\u1ee7a tri\u1ec3n khai TQM kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng. Doanh nghi\u1ec7p kh\u00f3 c\u00f3 th\u1ec3 nh\u1eadn ra v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng khi th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n n\u00e0y. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao vi\u1ec7c \u0111\u1ecbnh l\u01b0\u1ee3ng c\u00e1c m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng l\u1ea1i quan tr\u1ecdng khi doanh nghi\u1ec7p mu\u1ed1n s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 TQM. C\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ecbnh l\u01b0\u1ee3ng c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh t\u00e1c \u0111\u1ed9ng c\u1ee7a TQM c\u00f3 th\u1ec3 l\u00e0 c\u00e1c bi\u1ec7n ph\u00e1p t\u00ednh to\u00e1n d\u1ef1a tr\u00ean hi\u1ec7u su\u1ea5t nh\u01b0 c\u00e1c con s\u1ed1, bi\u1ec3u \u0111\u1ed3 v\u00e0 \u0111\u1ed3 th\u1ecb.<\/p>\n

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        • \u0110i\u1ec1u ch\u1ec9nh quy tr\u00ecnh \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u kinh doanh\u00a0<\/b><\/li>\n<\/ul>\n

          Khi x\u00e1c \u0111\u1ecbnh \u00e1p d\u1ee5ng TQM, \u0111\u00f3 ch\u00ednh l\u00e0 l\u00fac doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i xem l\u1ea1i c\u00e1c quy tr\u00ecnh\u00a0 \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng . C\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh b\u1edfi c\u00e1c quy t\u1eafc v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c thi b\u1eb1ng c\u00f4ng c\u1ee5 ho\u1eb7c k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p. M\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ecdn vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c quy tr\u00ecnh b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c nhau \u0111\u1ec3 ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi, ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi hi\u1ec3u r\u1eb1ng m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ee7ng c\u1ed1 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. Sau khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i, ch\u00fang ph\u1ea3i \u0111\u01b0\u1ee3c x\u1eed l\u00fd v\u00e0 g\u1eedi tr\u1ea3 k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 v\u1ec1 cho kh\u00e1ch h\u00e0ng. Nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c \u0111\u1ec1u l\u00e0 ngu\u1ed3n t\u00e0i nguy\u00ean \u0111\u00e1ng gi\u00e1 \u0111\u1ec3 doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec, t\u1ea1i sao, ai v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

            \n
          • \u0110\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c vai tr\u00f2 c\u1ee7a d\u1eef li\u1ec7u<\/b><\/li>\n<\/ul>\n

            D\u1eef li\u1ec7u l\u00e0 th\u1ee9 kh\u00f4ng n\u00f3i d\u1ed1i. Doanh nghi\u1ec7p c\u1ea7n nh\u1eadn bi\u1ebft \u0111\u00fang \u0111\u1eafn vai tr\u00f2 c\u1ee7a d\u1eef li\u1ec7u trong doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t trong qu\u00e1 tr\u00ecnh c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. Th\u00f4ng th\u01b0\u1eddng c\u00e1c ph\u1ea3n h\u1ed3i thu th\u1eadp t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean s\u1ebd c\u00f3 th\u1ec3 l\u00e0m thay \u0111\u1ed5i c\u00e1c quy tr\u00ecnh v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng kinh doanh c\u1ee7a doanh nghi\u1ec7p. Thay \u0111\u1ed5i l\u00e0 \u0111i\u1ec1u kh\u00f4ng d\u1ec5 d\u00e0ng, nh\u01b0ng \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 nh\u1eefng thay \u0111\u1ed5i ch\u00ednh x\u00e1c, doanh nghi\u1ec7p c\u1ea7n thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch \u0111\u00fang v\u00e0 \u0111\u1ee7 c\u00e1c d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau \u0111\u1ec3 l\u00e0m c\u0103n c\u1ee9 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u th\u1ef1c t\u1ebf.<\/p>\n

              \n
            • T\u1ea1o \u0111\u01b0\u1ee3c ni\u1ec1m tin t\u1eeb nh\u00e2n vi\u00ean\u00a0<\/b><\/li>\n<\/ul>\n

              Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang l\u00e0 lu\u00f4n ph\u1ea3i \u0111\u01b0\u1ee3c duy tr\u00ec trong su\u1ed1t th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y gi\u00fap nh\u00e2n vi\u00ean v\u1eefng tin h\u01a1n v\u00e0o \u0111\u1ecbnh h\u01b0\u1edbng s\u1ea3n xu\u1ea5t kinh doanh c\u1ee7a doanh nghi\u1ec7p v\u00e0 trong ch\u00ednh x\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd \u0111ang s\u1ea3n xu\u1ea5t ra. \u0110\u00e2y ch\u00ednh l\u00e0 \u0111\u1ed9ng l\u1ef1c cho ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng cho doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n v\u00e0 l\u00e2u d\u00e0i.<\/p>\n

              K\u1ebft<\/b><\/p>\n

              \u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111ang mu\u1ed1n tri\u1ec3n khai TQM trong c\u01a1 s\u1edf s\u1ea3n xu\u1ea5t c\u1ee7a m\u00ecnh, vi\u1ec7c hi\u1ec3u c\u00e1c kh\u00e1i ni\u1ec7m v\u00e0 nguy\u00ean t\u1eafc c\u1ee7a ch\u00fang l\u00e0 ch\u01b0a \u0111\u1ee7. Doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng b\u01b0\u1edbc ti\u1ebfp c\u1eadn ph\u01b0\u01a1ng th\u1ee9c tr\u00ean m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p nh\u01b0 5 b\u01b0\u1edbc \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean \u0111\u1ec3 qu\u00e1 tr\u00ecnh tri\u1ec3n khai TQM \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u0111ang v\u00e0 c\u00f3 k\u1ebf ho\u1ea1ch \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n v\u00e0o ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd nh\u1eb1m n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng th\u1ee9c tr\u00ean hi\u1ec7u qu\u1ea3 trong s\u1ea3n xu\u1ea5t kinh doanh. D\u01b0\u1edbi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5363"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5363"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5363\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}