{"id":53648,"date":"2023-12-20T08:11:43","date_gmt":"2023-12-20T01:11:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-tro-thanh-mot-nhan-vien-dich-vu-khach-hang-thuc-su.html"},"modified":"2023-12-20T08:11:43","modified_gmt":"2023-12-20T01:11:43","slug":"de-tro-thanh-mot-nhan-vien-dich-vu-khach-hang-thuc-su","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-tro-thanh-mot-nhan-vien-dich-vu-khach-hang-thuc-su.html","title":{"rendered":"\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cth\u1ef1c s\u1ef1\u201d"},"content":{"rendered":"
\n

Nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u00a0c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t chuy\u00ean vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong m\u1ed9t c\u00f4ng ty b\u1ea1n hay kh\u00f4ng? D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng trong kinh doanh n\u00f3i chung v\u00e0 kinh doanh online n\u00f3i ri\u00eang. B\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 m\u1eb7t c\u1ee7a doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cth\u1ef1c s\u1ef1\u201d?<\/p>\n

G\u1ea7n \u0111\u00e2y, t\u00f4i b\u1ecb \u1ea5n t\u01b0\u1ee3ng v\u1ec1 m\u1ed9t c\u00e2u chuy\u1ec7n kh\u00e1 th\u00fa v\u1ecb v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: M\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee7a American Express trong qu\u00e1 tr\u00ecnh thanh to\u00e1n kh\u00f4ng may nh\u1eadp sai m\u1ed9t s\u1ed1 th\u1eadp ph\u00e2n v\u00e0 bu\u1ed9c ph\u1ea3i chi tr\u1ea3 h\u00e0ng ng\u00e0n \u0111\u00f4 la thay v\u00ec h\u00e0ng tr\u0103m.<\/p>\n

Khi ph\u00e1t hi\u1ec7n ra \u0111i\u1ec1u \u0111\u00f3, kh\u00e1ch h\u00e0ng n\u00e0y \u0111\u00e3 li\u00ean h\u1ec7 ngay v\u1edbi AmEx \u0111\u1ec3 nh\u1edd gi\u00fap \u0111\u1ee1. V\u00e0 \u00f4ng \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean \u1edf \u0111\u00e2y \u0111\u1ea3m b\u1ea3o r\u1eb1ng v\u1ea5n \u0111\u1ec1 n\u00e0y s\u1ebd kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u00e0i kho\u1ea3n, \u0111\u1ed3ng th\u1eddi, t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3.<\/p>\n

V\u00e0i ng\u00e0y sau, kh\u00e1ch h\u00e0ng tr\u00ean nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c g\u1ecdi t\u1eeb v\u1ee3 c\u1ee7a m\u00ecnh th\u00f4ng b\u00e1o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c th\u1ebb ghi n\u1ee3 c\u1ee7a h\u1ecd b\u1ecb kh\u00f3a. \u00d4ng v\u1ed9i ki\u1ec3m tra l\u1ea1i t\u00e0i kho\u1ea3n v\u00e0 kh\u00f4ng t\u00ecm th\u1ea5y b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec \u0111\u00e1ng ng\u1edd, th\u1eadm ch\u00ed kh\u00f4ng m\u1ed9t l\u01b0u \u00fd r\u1eb1ng t\u00e0i kho\u1ea3n s\u1ebd b\u1ecb kh\u00f3a.<\/p>\n

\u00d4ng l\u1ea1i g\u1ecdi cho AmEx m\u1ed9t l\u1ea7n n\u1eefa \u0111\u1ec3 t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n

L\u1ea7n n\u00e0y, \u00f4ng \u0111\u01b0\u1ee3c g\u1eb7p m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00f3 th\u1ec3 coi l\u00e0 m\u1ed9t \u0111i\u1ec3n h\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean \u201cmu\u1ed1n \u0111u\u1ed5i kh\u00e1ch \u0111i\u201d. C\u00f4 ta c\u00e1o bu\u1ed9c \u00f4ng \u0111ang c\u1ed1 g\u1eafng gian l\u1eadn v\u00e0 h\u1ecfi l\u00fd do t\u1ea1i sao \u00f4ng kh\u00f4ng t\u1ea1m d\u1eebng thanh to\u00e1n. V\u1ecb kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi r\u1eb1ng kh\u00f4ng ai n\u00f3i v\u1edbi \u00f4ng l\u00e0 n\u00ean l\u00e0m nh\u01b0 v\u1eady. Thay v\u00e0o \u0111\u00f3, \u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ebd kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c t\u1edbi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u00e0i kho\u1ea3n.<\/p>\n

Nghe \u0111\u1ebfn \u0111\u00e2y, nh\u00e2n vi\u00ean \u0111\u00f3 li\u1ec1n tr\u1ea3 l\u1eddi: \u201c\u0110\u00f3 l\u00e0 nh\u1eefng g\u00ec m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00ean l\u00e0m. H\u1ecd n\u00f3i v\u1edbi \u00f4ng nh\u1eefng g\u00ec \u00f4ng mu\u1ed1n nghe\u201d.<\/p>\n

N\u1ebfu l\u00e0 b\u1ea1n, trong t\u00ecnh hu\u1ed1ng n\u00e0y b\u1ea1n s\u1ebd l\u00e0m g\u00ec?<\/p>\n

\u0110\u1ec3 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng r\u01a1i v\u00e0o nh\u1eefng t\u00ecnh hu\u1ed1ng t\u01b0\u01a1ng t\u1ef1 nh\u01b0 AmEx, trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd chia s\u1ebb v\u1edbi c\u00e1c b\u1ea1n m\u1ee5c \u0111\u00edch th\u1ef1c s\u1ef1 c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ch\u1eafc ch\u1eafn kh\u00f4ng ph\u1ea3i \u201cn\u00f3i cho kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n nghe\u201d, m\u00e0 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111ang g\u1eb7p v\u01b0\u1edbng m\u1eafc. \u0110\u1ed3ng th\u1eddi, ch\u00fang t\u00f4i c\u0169ng s\u1ebd gi\u1edbi thi\u1ec7u t\u1edbi c\u00e1c b\u1ea1n m\u1ed9t v\u00e0i k\u1ef9 thu\u1eadt x\u1eed l\u00fd s\u1ef1 c\u1ed1 \u0111\u1ec3 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n

M\u1ed9t nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t<\/b><\/h2>\n
\"Nh\u00e2n<\/p>\n

M\u1ed9t nh\u00e2n vi\u00ean xu\u1ea5t hi\u1ec7n \u0111\u00fang th\u1eddi \u0111i\u1ec3m, ch\u00fa \u00fd l\u1eafng nghe chia s\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 s\u00e1ng t\u1ea1o trong \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ch\u1eafc ch\u1eafn s\u1ebd t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng s\u00e2u \u0111\u1eadm trong l\u00f2ng kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd t\u1ef1 h\u1ecfi, c\u00e2u chuy\u1ec7n c\u1ee7a v\u1ecb kh\u00e1ch h\u00e0ng AmEx k\u1ebft th\u00fac nh\u01b0 th\u1ebf n\u00e0o \u0111\u00fang kh\u00f4ng?<\/p>\n

V\u00e2ng, v\u1ecb kh\u00e1ch h\u00e0ng \u0111\u00e1ng k\u00ednh \u0111\u00f3 \u0111\u00e3 cho AmEx m\u1ed9t c\u01a1 h\u1ed9i cu\u1ed1i c\u00f9ng. \u00d4ng h\u1ee7y b\u1ecf thanh to\u00e1n v\u00e0 m\u1ed9t l\u1ea7n n\u1eefa li\u00ean h\u1ec7 v\u1edbi ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u1ecfi xem m\u00ecnh s\u1ebd ph\u1ea3i l\u00e0m nh\u1eefng g\u00ec. Th\u1eadt may, l\u1ea7n n\u00e0y \u00f4ng \u0111\u00e3 g\u1eb7p m\u1ed9t nh\u00e2n vi\u00ean\u00a0d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cth\u1ef1c s\u1ef1\u201d.<\/p>\n

\u201c\u2026C\u00f4 \u1ea5y s\u1eb5n s\u00e0ng l\u1eafng nghe. \u0110\u00f3 ch\u00ednh l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 \u0111\u1ed1i l\u1eadp. T\u00f4i gi\u1ea3i th\u00edch t\u00ecnh h\u00ecnh v\u1edbi c\u00f4 \u1ea5y. C\u00f4 \u1ea5y l\u1eadp t\u1ee9c hi\u1ec3u, ki\u1ec3m tra t\u00e0i kho\u1ea3n c\u1ee7a t\u00f4i, b\u1ea3o t\u00f4i gi\u1eef m\u00e1y; sau \u0111\u00f3 tr\u1edf l\u1ea1i v\u00e0 n\u00f3i r\u1eb1ng c\u1ea5p tr\u00ean c\u1ee7a c\u00f4 \u0111\u00e3 k\u00edch ho\u1ea1t l\u1ea1i th\u1ebb cho t\u00f4i. T\u00f4i ng\u1ea1c nhi\u00ean s\u1eefng s\u1edd v\u00e0 th\u1ea5y h\u1ea1nh ph\u00fac h\u01a1n bao gi\u1edd h\u1ebft\u2026 Kh\u00f4ng c\u00f3 l\u1eddi n\u00e0o c\u00f3 th\u1ec3 di\u1ec5n t\u1ea3 c\u1ea3m gi\u00e1c c\u1ee7a t\u00f4i l\u00fac n\u00e0y!\u201d<\/p>\n

Hai nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ea1i ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho c\u00f9ng m\u1ed9t doanh nghi\u1ec7p nh\u01b0ng l\u1ea1i \u0111em \u0111\u1ebfn hai tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n kh\u00e1c bi\u1ec7t, \u0111\u1ed1i l\u1eadp: m\u1ed9t tuy\u1ec7t v\u1eddi v\u00e0 m\u1ed9t kh\u00f4ng bao gi\u1edd mu\u1ed1n nh\u1eafc t\u1edbi.<\/p>\n

Th\u1eadt kh\u00f3 \u0111\u1ec3 n\u00f3i \u0111i\u1ec1u g\u00ec t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7: c\u00f3 th\u1ec3 l\u00e0 nh\u00e2n vi\u00ean \u0111\u00f3 kh\u00f4ng th\u00edch h\u1ee3p \u0111\u1ec3 l\u00e0m vi\u1ec7c t\u1ea1i b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, hay qu\u1ea3n l\u00fd c\u1ee7a anh ta th\u1ea5t b\u1ea1i trong vi\u1ec7c \u0111\u00e0o t\u1ea1o v\u00e0 kh\u00edch l\u1ec7 nh\u00e2n vi\u00ean\u2026<\/p>\n

\u0110i\u1ec3m m\u1ea5u ch\u1ed1t khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 ch\u00ednh l\u00e0 \u0111\u1ec3 nh\u1eadn l\u1ea1i s\u1ef1 gi\u00fap \u0111\u1ee1 cho nh\u1eefng v\u01b0\u1edbng m\u1eafc nh\u01b0ng l\u1ea1i kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, \u0111\u01b0a ra m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3 kh\u00e1 kh\u00f3 kh\u0103n, v\u00ec v\u1eady, b\u1ea1n c\u1ea7n ph\u1ea3i linh ho\u1ea1t gi\u1eefa c\u00e1c ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty v\u00e0 mong mu\u1ed1n th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00f3 ch\u00ednh l\u00e0 kinh nghi\u1ec7m r\u00fat ra t\u1eeb v\u00ed d\u1ee5 c\u1ee7a AmEx \u1edf tr\u00ean. Tuy nhi\u00ean, trong khi nh\u00e2n vi\u00ean \u0111\u1ea7u ti\u00ean l\u00e0 ch\u01b0a t\u00ecm ra \u0111\u01b0\u1ee3c h\u01b0\u1edbng gi\u1ea3i quy\u1ebft th\u1ef1c s\u1ef1 ph\u00f9 h\u1ee3p, ng\u01b0\u1eddi sau c\u00f9ng l\u1ea1i ch\u1ee9ng t\u1ecf k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u00e0n h\u1ea3o.<\/p>\n

B\u1ed1n b\u01b0\u1edbc x\u1eed l\u00fd s\u1ef1 c\u1ed1 hi\u1ec7u qu\u1ea3<\/h2>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ed1n b\u01b0\u1edbc ch\u00fang t\u00f4i ngh\u0129 r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

1. Hi\u1ec3u \u0111\u01b0\u1ee3c quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi b\u1ea1n v\u00e0 y\u00eau c\u1ea7u gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1 r\u1ea5t kh\u00f3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n. V\u1ecb kh\u00e1ch h\u00e0ng n\u00e0y y\u00eau c\u1ea7u b\u1ea1n t\u1ea1m \u1ee9ng \u0111\u1ec3 thanh to\u00e1n hai ho\u00e1 \u0111\u01a1n cu\u1ed1i c\u00f9ng v\u00ec trong th\u1ebb \u0111\u00e3 h\u1ebft ti\u1ec1n.<\/p>\n

Suy ngh\u0129 \u0111\u1ea7u ti\u00ean c\u1ee7a m\u1ed9t ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng c\u1ee7a s\u1ebd l\u00e0: \u201cLi\u1ec7u h\u1ecd c\u00f3 \u0111ang m\u1ea5t tr\u00ed?\u201d. Nh\u01b0ng b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng. B\u1ea1n l\u00e0 m\u1ed9t Support Hero v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n. Ch\u00ednh v\u00ec th\u1ebf, suy ngh\u0129 ti\u00eau c\u1ef1c s\u1ebd kh\u00f4ng gi\u00fap b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3.<\/p>\n

C\u00f3 l\u1ebd v\u1ecb kh\u00e1ch h\u00e0ng n\u00e0y \u0111ang mu\u1ed1n gian l\u1eadn, nh\u01b0ng c\u0169ng c\u00f3 th\u1ec3 h\u1ecd \u0111ang \u1edf trong m\u1ed9t ho\u00e0n c\u1ea3nh b\u1ea5t l\u1ee3i v\u00e0 th\u1ef1c s\u1ef1 c\u1ea7n s\u1ef1 gi\u00fap \u0111\u1ee1. L\u00fac n\u00e0y, b\u1ea1n ch\u01b0a th\u1ec3 kh\u1eb3ng \u0111\u1ecbnh \u0111i\u1ec1u g\u00ec l\u00e0 \u0111\u00fang\/sai, v\u00ec v\u1eady n\u00ean ngh\u0129 theo h\u01b0\u1edbng t\u00edch c\u1ef1c. C\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u1ed9ng c\u01a1 c\u1ee7a h\u1ecd. Thay v\u00e0o \u0111\u00f3, b\u1ea1n c\u1ea7n ch\u00fa \u00fd l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 v\u00e0 t\u00ecm ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft hi\u1ec7u qu\u1ea3.<\/p>\n

\"Nh\u00e2n<\/p>\n

L\u1eafng nghe t\u1eeb tr\u00e1i tim \u0111\u1ec3 mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o. Li\u1ec7u b\u1ea1n \u0111\u00e3 th\u1eed?<\/p>\n<\/div>\n

2. X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1<\/h3>\n

\u0110\u00f4i khi kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng nh\u1eefng g\u00ec sai hay ho\u00e0n to\u00e0n b\u00ecnh th\u01b0\u1eddng. H\u1ecd kh\u00f4ng bi\u1ebft quy tr\u00ecnh c\u0169ng nh\u01b0 t\u1eeb ng\u1eef chuy\u00ean ng\u00e0nh c\u1ee7a b\u1ea1n; h\u1ecd ch\u1ec9 bi\u1ebft r\u1eb1ng m\u00ecnh \u0111\u00e3 c\u00f3 k\u1ef3 v\u1ecdng r\u1ea5t l\u1edbn v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 hi\u1ec7n r\u1ea5t th\u1ea5t v\u1ecdng.<\/p>\n

C\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00fac n\u00e0y l\u00e0 kh\u00f4i ph\u1ee5c ni\u1ec1m tin c\u1ee7a h\u1ecd v\u1ec1 doanh nghi\u1ec7p c\u1ee7a m\u00ecnh, nh\u01b0ng tr\u01b0\u1edbc ti\u00ean, c\u1ea7n ph\u1ea3i t\u00ecm ra v\u1ea5n \u0111\u1ec1 n\u1eb1m \u1edf \u0111\u00e2u.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 v\u00e0i c\u00e2u h\u1ecfi m\u00e0 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1. \u0110\u00f4i khi nh\u1edd nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n b\u1ea1n c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n m\u1ed9t lo\u1ea1t l\u1ed7i c\u1ee7a s\u1ea3n ph\u1ea9m t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t!<\/p>\n

    \n
  • Li\u1ec7u b\u1ea1n c\u00f3 th\u1ec3 m\u00f4 t\u1ea3 ch\u00ednh x\u00e1c v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i?<\/li>\n
  • V\u1ea5n \u0111\u1ec1 n\u00e0y b\u1eaft \u0111\u1ea7u t\u1eeb khi n\u00e0o?<\/li>\n
  • C\u00f3 d\u1ea5u hi\u1ec7u g\u00ec tr\u01b0\u1edbc \u0111\u00f3 kh\u00f4ng?<\/li>\n<\/ul>\n

    V\u00e0 b\u00e2y gi\u1edd h\u00e3y t\u1ef1 h\u1ecfi:<\/p>\n

      \n
    • C\u00f3 ph\u1ea3i t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec1u b\u1ecb \u1ea3nh h\u01b0\u1edfng hay ch\u1ec9 c\u00f3 m\u1ed9t?<\/li>\n
    • \u0110\u00e3 t\u1eebng c\u00f3 kh\u00e1ch h\u00e0ng n\u00e0o g\u1eb7p v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 tr\u01b0\u1edbc \u0111\u00e2y?<\/li>\n<\/ul>\n

      Sau khi kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n h\u00e3y t\u00f3m t\u1eaft l\u1ea1i c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ec3 hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n c\u0169ng nh\u01b0 x\u00e1c minh chi ti\u1ebft s\u1ef1 vi\u1ec7c.<\/p>\n

      N\u1ebfu b\u1ea1n ch\u01b0a t\u1eebng g\u1eb7p v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 ho\u1eb7c ch\u01b0a bi\u1ebft ph\u1ea3i l\u00e0m g\u00ec, h\u00e3y xin l\u1ed7i ng\u1eafn g\u1ecdn v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng b\u1ea1n c\u1ea7n m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1edbi \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c c\u1ea5p tr\u00ean. C\u1ed1 g\u1eafng \u0111\u01b0a ra \u0111\u1ec1 ngh\u1ecb v\u1edbi gi\u1ecdng t\u1ef1 tin v\u00e0 kh\u00f4ng ng\u1ea1i y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng gi\u1eef m\u00e1y m\u1ed9t ph\u00fat.<\/p>\n

      Kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c, ngay c\u1ea3 khi n\u00f3 s\u1ebd m\u1ea5t m\u1ed9t ch\u00fat th\u1eddi gian.<\/p>\n

      Nh\u01b0ng thay v\u00ec n\u00f3i m\u1ed9t c\u00e2u kh\u1ee7ng khi\u1ebfp: \u201cR\u1ea5t xin l\u1ed7i, nh\u01b0ng t\u00f4i ph\u1ea3i chuy\u1ec3n v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n \u0111\u1ebfn b\u1ed9 ph\u1eadn kh\u00e1c\u201d, h\u00e3y c\u1ed1 g\u1eafng n\u00f3i: \u201cCh\u00fang t\u00f4i \u0111ang c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft tr\u01b0\u1eddng h\u1ee3p n\u00e0y cho b\u1ea1n. Ch\u00ednh v\u00ec th\u1ebf, t\u00f4i s\u1ebd chuy\u1ec3n v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n t\u1edbi m\u1ed9t chuy\u00ean gia \u2013 ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m nh\u1ea5t \u0111\u1ec3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 n\u00e0y t\u1ed1t nh\u1ea5t.\u201d<\/p>\n

      3. T\u00ecm m\u1ed9t gi\u1ea3i ph\u00e1p<\/h3>\n

      H\u00e3y s\u1eed d\u1ee5ng t\u01b0 duy ph\u00e2n t\u00edch c\u1ee7a m\u00ecnh trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y \u0111\u1ec3 t\u00ecm ra m\u1ed9t gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 g\u1ee3i \u00fd s\u1ebd gi\u00fap b\u1ea1n \u0111\u01b0a ra gi\u1ea3i ph\u00e1p:<\/p>\n

        \n
      • Li\u1ec7u nh\u00e2n vi\u00ean c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh?<\/li>\n
      • Gi\u1ea3i ph\u00e1p \u0111\u01b0a ra s\u1ebd c\u1ea7n c\u00f3 s\u1ef1 tham gia c\u1ee7a nh\u1eefng ai?<\/li>\n
      • Th\u1eddi gian d\u1ef1 ki\u1ebfn s\u1ebd c\u00f3 gi\u1ea3i ph\u00e1p?<\/li>\n
      • V\u00e0 n\u00f3 x\u1ea3y ra c\u1ea7n nh\u1eefng \u0111i\u1ec1u ki\u1ec7n g\u00ec?<\/li>\n
      • Nh\u1eefng ng\u01b0\u1eddi c\u1ea7n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 d\u1ef1 ki\u1ebfn gi\u1ea3i ph\u00e1p?<\/li>\n
      • Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p theo c\u00e1ch n\u00e0o?<\/li>\n<\/ul>\n

        Ngay c\u1ea3 khi tr\u01b0\u1eddng h\u1ee3p b\u1ea1n \u0111ang gi\u1ea3i quy\u1ebft ch\u01b0a c\u00f3 trong ch\u00ednh s\u00e1ch c\u00f4ng ty, b\u1ea1n ch\u1eafc ch\u1eafn v\u1eabn s\u1ebd c\u00f3 c\u00e1ch \u0111\u1ec1 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng.<\/p>\n

        H\u00e3y tham kh\u1ea3o tr\u01b0\u1eddng h\u1ee3p d\u01b0\u1edbi \u0111\u00e2y\u2026<\/p>\n

        Khi ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty b\u1ea1n kh\u00f4ng h\u1ed7 tr\u1ee3 vi\u1ec7c ghi n\u1ee3 giao d\u1ecbch, b\u1ea1n v\u1eabn c\u00f3 th\u1ec3:<\/p>\n

          \n
        • Th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ec3 ghi n\u1ee3 \u0111\u1ed1i \u0111\u01a1n h\u00e0ng n\u00e0y, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 chia nh\u1ecf c\u00e1c thanh to\u00e1n \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ee7 kh\u1ea3 n\u0103ng chi tr\u1ea3.<\/li>\n
        • B\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m tra t\u00e0i kho\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i \u00fd \u0111\u1ed5i sang m\u1ed9t s\u1ea3n ph\u1ea9m gi\u00e1 th\u1ea5p h\u01a1n<\/li>\n<\/ul>\n

          M\u1ed9t y\u00eau c\u1ea7u kh\u00f4ng h\u1ee3p l\u00fd v\u00e0 hai gi\u1ea3i ph\u00e1p, t\u1ea5t c\u1ea3 ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 s\u00e1ng t\u1ea1o c\u1ee7a b\u1ea1n!<\/p>\n

          Nh\u01b0ng \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t ng\u01b0\u1eddi s\u1edf h\u1eefu k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u00e0n h\u1ea3o?<\/p>\n

          Tr\u01b0\u1edbc h\u1ebft, h\u00e3y l\u01b0u l\u1ea1i v\u1ea5n \u0111\u1ec1 tr\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n v\u00e0 theo d\u00f5i th\u1eddi gian gi\u1ea3i quy\u1ebft. N\u1ebfu v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft trong v\u00f2ng 24 gi\u1edd, b\u1ea1n c\u1ea7n li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o v\u1edbi h\u1ecd r\u1eb1ng m\u00ecnh v\u1eabn \u0111ang t\u00ecm h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

          Tuy nhi\u00ean, c\u00f3 m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3, ch\u1eb3ng h\u1ea1n: c\u00f4ng ty c\u1ee7a b\u1ea1n \u0111\u00e3 ng\u1eebng b\u00e1n s\u1ea3n ph\u1ea9m \u0111\u00f3, kh\u00e1ch h\u00e0ng mu\u1ed1n s\u1eed d\u1ee5ng m\u1ed9t t\u00ednh n\u0103ng ch\u01b0a h\u1ec1 t\u1ed3n t\u1ea1i\u2026\u00a0N\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 t\u00ecm ra h\u01b0\u1edbng t\u1ed1i \u01b0u nh\u1ea5t.\u00a0N\u1ebfu b\u1ea1n kh\u00f4ng b\u00e1n b\u00e1nh kem, h\u00e3y gi\u1edbi thi\u1ec7u cho kh\u00e1ch h\u00e0ng bi\u1ebft ch\u1ed7 n\u00e0o b\u00e1n. N\u1ebfu t\u00ednh n\u0103ng kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u ch\u01b0a t\u1eebng t\u1ed3n t\u1ea1i, h\u00e3y h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng c\u00e1ch t\u00ecm ra nh\u1eefng gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 t\u01b0\u01a1ng t\u1ef1 nhu c\u1ea7u\u2026<\/p>\n

          S\u00e1ng t\u1ea1o v\u00e0 ch\u1ee7 \u0111\u1ed9ng h\u01a1n m\u1ed9t ch\u00fat \u0111\u00e3 c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac ngay c\u1ea3 khi b\u1ea1n kh\u00f4ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 theo c\u00e1ch h\u1ecd mong \u0111\u1ee3i \u1edf b\u1ea1n.<\/p>\n

          D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 t\u1eeb ch\u00ednh tr\u1ea3i nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i. \u0110\u1ed3ng nghi\u1ec7p c\u1ee7a t\u00f4i, Lan, \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u t\u1eeb m\u1ed9t kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi n\u00e0y t\u1ecf ra r\u1ea5t kh\u00f3 ch\u1ecbu khi d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng chia s\u1ebb m\u00e0n h\u00ecnh c\u0169ng nh\u01b0 c\u00f4ng c\u1ee5 ch\u1ee5p m\u00e0n h\u00ecnh.<\/p>\n

          \u201cSau khi h\u00edt m\u1ed9t h\u01a1i th\u1eadt s\u00e2u, t\u00f4i n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng m\u1eb7c d\u00f9 c\u00f4ng c\u1ee5 h\u1ecd c\u1ea7n kh\u00f4ng \u0111i k\u00e8m v\u1edbi Masterskills, nh\u01b0ng h\u1ecd v\u1eabn c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i \u0111\u1ec3 chia s\u1ebb m\u00e0n h\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh khi s\u1eed d\u1ee5ng m\u1ed9t c\u00f4ng c\u1ee5 ch\u1ee5p m\u00e0n h\u00ecnh mi\u1ec5n ph\u00ed nh\u01b0 Snipping Tool c\u00f3 s\u1eb5n tr\u00ean m\u00e1y t\u00ednh. H\u01b0\u1edbng gi\u1ea3i quy\u1ebft c\u1ee7a t\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e3 t\u1ea1o \u0111\u01b0\u1ee3c d\u1ea5u \u1ea5n! V\u1ecb kh\u00e1ch \u0111\u00f3 d\u01b0\u1eddng nh\u01b0 r\u1ea5t h\u00e0i l\u00f2ng v\u1edbi g\u1ee3i \u00fd m\u00e0 t\u00f4i \u0111\u01b0a ra\u201d \u2013 Lan chia s\u1ebb.<\/p>\n

          4. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 d\u00f5i theo c\u00e1c gi\u1ea3i ph\u00e1p<\/h3>\n

          Cu\u1ed1i c\u00f9ng! Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng \u00fd v\u1ec1 gi\u1ea3i ph\u00e1p b\u1ea1n \u0111\u01b0a ra. \u0110\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng, h\u1ecd ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ng\u1eafn g\u1ecdn xin l\u1ed7i v\u1ec1 v\u1ea5n \u0111\u1ec1 hi\u1ec7n \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, ph\u1ea3i kh\u00f4ng?<\/p>\n

          Tuy nhi\u00ean, b\u1ea1n l\u00e0 Support Hero c\u01a1 m\u00e0\u2026<\/p>\n

          \u0110\u00f4i khi gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n ch\u01b0a gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n s\u00e2u xa c\u1ee7a v\u1ea5n \u0111\u1ec1. Ch\u1eb3ng h\u1ea1n, kh\u00e1ch h\u00e0ng c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng v\u00e0 b\u1ea1n \u0111\u1ec1 ngh\u1ecb h\u1ecd kh\u1edfi \u0111\u1ed9ng l\u1ea1i thi\u1ebft b\u1ecb. Tr\u01b0\u1edbc m\u1eaft, v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nh\u01b0ng nhi\u1ec1u kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd tr\u1edf l\u1ea1i y\u00eau c\u1ea7u b\u1ea1n h\u1ed7 tr\u1ee3. V\u00e0 n\u1ebfu kh\u00f4ng may g\u1eb7p m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh, h\u1ecd s\u1ebd r\u1ea5t kh\u00f3 ch\u1ecbu khi gi\u1ea3i ph\u00e1p b\u1ea1n \u0111\u01b0a ra kh\u00f4ng th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3.<\/p>\n

          T\u00f4i bi\u1ebft, khi l\u00e0m vi\u1ec7c trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n h\u1ea7u nh\u01b0 kh\u00f4ng c\u00f3 th\u1eddi gian ngh\u1ec9, nh\u1ea5t l\u00e0 khi, b\u1ea1n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u theo d\u00f5i c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u1ea3i kh\u00f4ng \/<\/p>\n

          Nh\u01b0ng m\u1eb7t t\u00edch c\u1ef1c c\u1ee7a vi\u1ec7c ch\u1ec9 c\u1ea7n b\u1ecf ra m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn b\u1ea1n c\u0169ng c\u1ea7n c\u00e2n nh\u1eafc\u2026<\/p>\n

            \n
          • B\u1ea1n th\u1ea5y m\u00ecnh th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn h\u1ecd v\u00e0 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi<\/li>\n
          • B\u1ea1n ch\u1eafc ch\u1eafn r\u1eb1ng s\u1ebd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c g\u1ecdi ho\u1eb7c chat t\u1eeb m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu<\/li>\n
          • V\u00e0 gi\u1ea3i ph\u00e1p m\u00ecnh \u0111\u01b0a ra \u0111\u00e3 ph\u00e1t huy t\u00e1c d\u1ee5ng<\/li>\n<\/ul>\n

            V\u00e0 n\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 cu\u1ed9c g\u1ecdi ho\u1eb7c g\u1eedi email, nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng khi \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1. Ch\u1eb3ng h\u1ea1n nh\u01b0 SurveyMonkey, MailChimp ho\u1eb7c g\u1eedi m\u1ed9t bi\u1ec3u m\u1eabu v\u1edbi hai c\u00e2u h\u1ecfi:<\/p>\n

              \n
            • Li\u1ec7u ch\u00fang t\u00f4i \u0111\u00e3 gi\u00fap b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1?<\/li>\n
            • B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 c\u1ee7a m\u00ecnh?<\/li>\n<\/ul>\n

              Ho\u1eb7c \u0111\u01a1n gi\u1ea3n h\u01a1n, sau khi k\u1ebft th\u00fac m\u1ed9t cu\u1ed9c trao \u0111\u1ed5i ngay qua Live Chat tr\u00ean website, b\u1ea1n c\u00f3 th\u1ec3 kh\u00e9o l\u00e9o g\u1ee3i \u00fd kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng b\u1eb1ng c\u00e1ch click v\u00e0o icon t\u01b0\u01a1ng \u1ee9ng tr\u00ean c\u1eeda s\u1ed5 chat.<\/p>\n

              Kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd \u0111\u00e1nh gi\u00e1 r\u1ea5t cao s\u1ef1 chuy\u00ean nghi\u1ec7p, t\u1eadn t\u00e2m c\u1ee7a b\u1ea1n.<\/p>\n

              Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 m\u1ed9t l\u1ed1i t\u01b0 duy, kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t kh\u1ea3 n\u0103ng<\/h2>\n

              N\u1ebfu b\u1ea1n \u0111\u00e3 t\u1eebng \u0111\u1ecdc nh\u1eefng b\u00e0i vi\u1ebft tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a Masterskills v\u1ec1 k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, b\u1ea1n ch\u1eafc \u0111\u00e3 bi\u1ebft t\u1edbi quy t\u1eafc v\u00e0ng c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ngay c\u1ea3 khi v\u1ea5n \u0111\u1ec1 kh\u00f4ng li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, b\u1ea1n v\u1eabn c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi b\u1eb1ng c\u00e1ch g\u1ee3i \u00fd m\u1ed9t gi\u1ea3i ph\u00e1p kh\u1ea3 thi.<\/p>\n

              B\u1edfi v\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, kh\u00f4ng ph\u1ea3i \u0111\u1ec3 n\u00f3i cho kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n nghe.\u00a0V\u00ec v\u1eady, mi\u1ec5n l\u00e0 b\u1ea1n ki\u00ean tr\u00ec, t\u1eadn d\u1ee5ng t\u1ed1i \u0111a nh\u1eefng kinh nghi\u1ec7m Masterskills \u0111\u00e3 chia s\u1ebb v\u1edbi b\u1ea1n v\u00e0 suy ngh\u0129 t\u00edch c\u1ef1c \u2013 s\u1ebd kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft. Ch\u1eafc ch\u1eafn l\u00e0 nh\u01b0 v\u1eady!<\/p>\n

              Theo Justyna Polaczyk<\/em><\/p>\n

              B\u00e0i li\u00ean quan:<\/em><\/p>\n

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              • [Infographic] Top 10 k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/em><\/li>\n
              • D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: V\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d c\u1ee7a m\u1ecdi doanh nghi\u1ec7p<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                Nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u00a0c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t chuy\u00ean vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong m\u1ed9t c\u00f4ng ty b\u1ea1n hay kh\u00f4ng? D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng trong kinh doanh n\u00f3i chung v\u00e0 kinh doanh online n\u00f3i ri\u00eang. B\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 m\u1eb7t c\u1ee7a doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cth\u1ef1c s\u1ef1\u201d?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53648"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53648"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53648\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}