Hai ph\u01b0\u01a1ng ph\u00e1p 6 Sigma v\u00e0 TQM tr\u00ean \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean to\u00e0n c\u1ea7u \u00e1p d\u1ee5ng v\u00e0 thu l\u1ea1i \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh t\u1ef1u \u0111\u00e1ng ch\u00fa \u00fd. Tuy nhi\u00ean nhi\u1ec1u doanh nghi\u1ec7p \u0111ang b\u0103n kho\u0103n li\u1ec7u r\u1eb1ng m\u1ed1i quan h\u1ec7 gi\u1eefa TQM v\u00e0 Six Sigma c\u00f3 \u0111\u1ee7 ch\u1eb7t ch\u1ebd \u0111\u1ec3 k\u1ebft h\u1ee3p c\u00f9ng l\u00fac.<\/p>\n
Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM)\u00a0l\u00e0 qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong s\u1ea3n xu\u1ea5t, tinh gi\u1ea3n\u00a0qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p lu\u00f4n lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean.<\/p>\n
C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y nh\u1eb1m n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng t\u00edch h\u1ee3p\u00a0h\u1ec7 th\u1ed1ng\u00a0qu\u1ea3n tr\u1ecb th\u1ed1ng nh\u1ea5t, c\u00f3 s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean v\u00e0 ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng. To\u00e0n b\u1ed9\u00a0qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng\u00a0\u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u1eef t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng chung c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cu\u1ed1i c\u00f9ng.<\/p>\n
Six Sigma \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng c\u00e1ch d\u1ef1a tr\u00ean th\u1ed1ng k\u00ea \u0111\u1ec3 t\u00ecm ra l\u1ed7i (khuy\u1ebft t\u1eadt), x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a l\u1ed7i v\u00e0 x\u1eed l\u00fd l\u1ed7i nh\u1eb1m l\u00e0m t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a quy tr\u00ecnh. Ph\u01b0\u01a1ng th\u1ee9c n\u00e0y tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn sau khi\u00a0Jack Welch\u00a0\u00e1p d\u1ee5ng tri\u1ec7t \u0111\u1ec3 n\u00f3 trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a m\u00ecnh t\u1ea1i General Electric n\u0103m 1995, v\u00e0 ng\u00e0y nay ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u l\u0129nh v\u1ef1c c\u00f4ng nghi\u1ec7p kh\u00e1c nhau.<\/p>\n
M\u1eb7c d\u00f9, \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u00e0 ra \u0111\u1eddi v\u00e0o nh\u1eefng kho\u1ea3ng th\u1eddi gian kh\u00e1c nhau, nh\u01b0ng hai ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u1ec1u mang m\u1ed9t v\u00e0i tr\u1ecdng tr\u00e1ch t\u01b0\u01a1ng \u0111\u1ed1i gi\u1ed1ng nhau. Ch\u00ednh nh\u1eefng \u0111i\u1ec3m t\u01b0\u01a1ng \u0111\u1ed3ng n\u00e0y l\u00e0m c\u1ea7u n\u1ed1i gi\u1eefa TQM v\u00e0 Six Sigma nh\u1eb1m th\u00fac \u0111\u1ea9y m\u1ecdi \u0111\u1ed9ng l\u1ef1c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng trong s\u1ea3n xu\u1ea5t t\u1ea1i doanh nghi\u1ec7p<\/p>\n
6 Sigma v\u00e0 TQM \u0111\u1ec1u l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, quy tr\u00ecnh v\u00e0 d\u1ecbch v\u1ee5, c\u1ea3i ti\u1ebfn, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. C\u1ea3 hai c\u00e1ch ti\u1ebfp c\u1eadn tr\u01b0\u1edbc h\u1ebft \u0111\u1ec1u c\u1ed1 g\u1eafng x\u00e1c \u0111\u1ecbnh c\u00e1c ngu\u1ed3n g\u1ed1c khi\u1ebfm khuy\u1ebft c\u01a1 b\u1ea3n v\u00e0 cung c\u1ea5p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i thi\u1ec7n l\u00e2u d\u00e0i s\u1ebd n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u00e0i h\u1ea1n.\u00a0Tr\u00ean th\u1ef1c t\u1ebf, Six Sigma x\u00e1c \u0111\u1ecbnh m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c Ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n. L\u1ed9 tr\u00ecnh \u0111\u00f3 bao g\u1ed3m c\u00e1c b\u01b0\u1edbc nh\u01b0 sau:<\/p>\n
Cam k\u1ebft l\u00e3nh \u0111\u1ea1o<\/b>: Ban l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t kh\u00f4ng ch\u1ec9 gi\u1eef vai tr\u00f2 kh\u1edfi x\u01b0\u1edbng tri\u1ec3n khai Six Sigma v\u00e0 TQM, h\u1ecd c\u00f2n \u0111\u00f3ng vai tr\u00f2 t\u00edch c\u1ef1c trong to\u00e0n b\u1ed9 chu tr\u00ecnh tri\u1ec3n khai. B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch mang \u0111\u1ebfn c\u00e1c nguy\u00ean t\u1eafc v\u00e0 c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd c\u00f3 c\u00e1c \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng qu\u1ea3n l\u00fd \u0111\u1ec3 h\u1ed7 tr\u1ee3 Six Sigma. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c gi\u1ea3m m\u1ee9c \u0111\u1ed9 ph\u00e2n c\u1ea5p t\u1ed5 ch\u1ee9c v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c r\u00e0o c\u1ea3n th\u1ee7 t\u1ee5c \u0111\u1ed1i v\u1edbi th\u1eed nghi\u1ec7m v\u00e0 thay \u0111\u1ed5i.<\/p>\n
T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/b>: C\u00e1c h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u0111\u1ec3 thi\u1ebft l\u1eadp li\u00ean l\u1ea1c ch\u1eb7t ch\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i (kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp, ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, nh\u00e0 cung c\u1ea5p, c\u01a1 quan qu\u1ea3n l\u00fd, v.v.) v\u00e0 v\u1edbi kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 (nh\u00e2n vi\u00ean). T\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ea7u ti\u00ean \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i c\u00f9ng, Six Sigma lo\u1ea1i b\u1ecf c\u00e1c c\u01a1 h\u1ed9i c\u00e1c l\u1ed7i c\u00f3 th\u1ec3 x\u1ea3y ra h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/p>\n
Tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c<\/b>: Six Sigma nh\u1eafm \u0111\u1ebfn m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf c\u00e1c m\u1eb7t h\u00e0ng c\u00f3 \u0111\u00f2n b\u1ea9y t\u00e0i ch\u00ednh cao. N\u00f3 t\u1eadp trung v\u00e0o c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a c\u00f4ng ty: h\u1ed7 tr\u1ee3 \u0111\u00fang, \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang d\u1ef1 \u00e1n v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p, trong vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t li\u00ean quan \u0111\u1ebfn th\u00e0nh c\u00f4ng cu\u1ed1i c\u00f9ng.<\/p>\n
Khung k\u1ef7 lu\u1eadt<\/b>: 6 Sigma \u0111\u01b0\u1ee3c tri\u1ec3n khai b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng Bi\u1ec7n ph\u00e1p, Ph\u00e2n t\u00edch, C\u1ea3i thi\u1ec7n v\u00e0 Ki\u1ec3m so\u00e1t. C\u00f4ng c\u1ee5 K\u1ef7 lu\u1eadt n\u00e0y thi\u1ebft l\u1eadp m\u1ed9t giao th\u1ee9c r\u00f5 r\u00e0ng \u0111\u1ec3 t\u1ea1o thu\u1eadn l\u1ee3i cho giao ti\u1ebfp n\u1ed9i b\u1ed9. Ngo\u00e0i ra, t\u1eeb g\u00f3c \u0111\u1ed9 kinh doanh, Six Sigma c\u0169ng l\u00e0 m\u1ed9t khu\u00f4n kh\u1ed5 \u0111\u1ec3 c\u1ea3i ti\u1ebfn kinh doanh li\u00ean t\u1ee5c.<\/p>\n
\u0110\u00e0o t\u1ea1o<\/b>: Qu\u00e1 tr\u00ecnh di\u1ec5n ra c\u00e1c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi s\u1ef1 hi\u1ec3u bi\u1ebft th\u1ef1c s\u1ef1. L\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p d\u1ef1a tr\u00ean th\u1ef1c t\u1ebf, TQM hay Six Sigma \u0111\u1ec1u s\u1eed d\u1ee5ng m\u1ea1nh m\u1ebd c\u00e1c c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i m\u1ed9t v\u1ea5n \u0111\u1ec1 th\u1ef1c t\u1ebf th\u00e0nh m\u1ed9t gi\u1ea3i ph\u00e1p th\u1ef1c t\u1ebf. Do \u0111\u00f3, m\u1ed9t kh\u00f3a \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c k\u1ef9 thu\u1eadt c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng cho t\u1ea5t c\u1ea3 to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean.<\/p>\n
Ph\u01b0\u01a1ng ph\u00e1p Six Sigma li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea trong m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n, nhanh h\u01a1n v\u00e0 \u00edt t\u1ed1n k\u00e9m h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7. N\u1ebfu nh\u01b0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n mu\u1ed1n c\u1ea3i thi\u1ec7n v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, b\u1ea1n n\u00ean s\u1eed d\u1ee5ng Six Sigma nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau trong TQM..<\/p>\n
Ph\u01b0\u01a1ng ph\u00e1p TQM v\u00e0 Six Sigma ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp trong h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p. D\u01b0\u1eddng nh\u01b0 c\u00e1c \u0111i\u1ec3m kh\u00e1c bi\u1ec7t t\u01b0\u01a1ng \u0111\u1ed1i r\u00f5 r\u00e0ng \u0111ang t\u1ed3n t\u1ea1i khi\u1ebfn hai ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u00f3 m\u1ed7i quan h\u1ec7n r\u00e1ch r\u1eddi. Tuy nhi\u00ean, TQM v\u00e0 6 Sigma ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p v\u1edbi nhau \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng to\u00e0ndi\u1ec7n v\u00e0 tri\u1ec7t \u0111\u1ec3 h\u01a1n trong doanh nghi\u1ec7p.<\/p>\n","protected":false},"excerpt":{"rendered":"
Hai ph\u01b0\u01a1ng ph\u00e1p 6 Sigma v\u00e0 TQM tr\u00ean \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean to\u00e0n c\u1ea7u \u00e1p d\u1ee5ng v\u00e0 thu l\u1ea1i \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh t\u1ef1u \u0111\u00e1ng ch\u00fa \u00fd. Tuy nhi\u00ean nhi\u1ec1u doanh nghi\u1ec7p \u0111ang b\u0103n kho\u0103n li\u1ec7u r\u1eb1ng m\u1ed1i quan h\u1ec7 gi\u1eefa TQM v\u00e0 Six Sigma c\u00f3 \u0111\u1ee7 ch\u1eb7t ch\u1ebd \u0111\u1ec3 k\u1ebft h\u1ee3p c\u00f9ng l\u00fac. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5366"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5366"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5366\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}