{"id":5369,"date":"2023-11-30T01:21:28","date_gmt":"2023-11-30T01:21:28","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5369"},"modified":"2023-11-30T03:39:51","modified_gmt":"2023-11-30T03:39:51","slug":"tqm-thong-quan-ly-chat-luong-toan-dien-cho-doanh-nghiep-san-xuat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tqm-thong-quan-ly-chat-luong-toan-dien-cho-doanh-nghiep-san-xuat.html","title":{"rendered":"TQM – H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t"},"content":{"rendered":"

TQM l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, t\u1eadp trung v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i nh\u1eb1m \u0111\u1ea3m b\u1ea3o c\u0169ng nh\u01b0 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. TQ c\u0169ng\u00a0l\u00e0 qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong s\u1ea3n xu\u1ea5t, tinh gi\u1ea3n qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p lu\u00f4n lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean.<\/em><\/p>\n

<\/a><\/p>\n

TQM l\u00e0 g\u00ec?<\/strong><\/h2>\n

TQM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u1ee5m t\u1eeb Total Quality Management, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd (management) \u2013 ch\u1ea5t l\u01b0\u1ee3ng (quality) \u2013 to\u00e0n di\u1ec7n (total), d\u1ef1a v\u00e0o s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 nh\u1eb1m \u0111\u1ea1t t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i nh\u1edd th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng v\u00e0 \u0111em l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c th\u00e0nh vi\u00ean \u0111\u00f3 v\u00e0 cho x\u00e3 h\u1ed9i.<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p khi \u00e1p d\u1ee5ng TQM l\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 n\u00e2ng cao s\u1ef1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c t\u1ed1t nh\u1ea5t. So v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng tr\u01b0\u1edbc \u0111\u00e2y, TQM n\u1ed5i b\u1eadt cung c\u1ea5p m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n cho c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i ti\u1ebfn m\u1ecdi kh\u00eda c\u1ea1nh c\u00f3 li\u00ean qua \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng. Huy \u0111\u1ed9ng s\u1ef1 tham gia c\u1ee7a m\u1ecdi b\u1ed9 ph\u1eadn v\u00e0 m\u1ecdi c\u00e1 nh\u00e2n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec1 ra.<\/p>\n

\"\"<\/p>\n

<\/a><\/p>\n

Quy tr\u00ecnh \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng TQM cho doanh nghi\u1ec7p<\/strong><\/h2>\n

– Ti\u1ebfp c\u1eadn:<\/strong>\u00a0\u0110\u1ec3 x\u00e1c \u0111\u1ecbnh t\u00ednh c\u1ea7n thi\u1ebft v\u00e0 quy\u1ebft t\u00e2m \u00e1p d\u1ee5ng TQM. C\u1ea7n c\u00f3 s\u1ef1 th\u1ed1ng nh\u1ea5t gi\u1eefa c\u1ea5p l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t v\u00e0 c\u00e1n b\u1ed9 ch\u1ee7 ch\u1ed1t, th\u1ef1c hi\u1ec7n cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn: ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch ho\u1ea1t \u0111\u1ed9ng chung TQM.<\/p>\n

– T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1:<\/strong>\u00a0Doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t b\u1ea3n tri\u1ec3n khai v\u00e0 t\u1ed5 chuy\u00ean tr\u00e1ch TQM \u0111\u1ec3 t\u1ed5 ch\u1ee9c v\u00e0 ti\u1ebfn h\u00e0nh \u0111\u00e0o t\u1ea1o nh\u1eadn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng, \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM.<\/p>\n

– X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n:<\/strong>\u00a0\u0110\u1ec3 ho\u1ea1ch \u0111\u1ecbnh t\u1ed5ng th\u1ec3 ch\u01b0\u01a1ng tr\u00ecnh tri\u1ec3n khai TQM v\u1edbi nhi\u1ec1u giai \u0111o\u1ea1n, b\u01b0\u1edbc \u0111i th\u00edch h\u1ee3p. C\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft, y\u00eau c\u1ea7u v\u1ec1 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft v\u00e0 ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3.<\/p>\n

– Ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n TQM:<\/strong>\u00a0B\u01b0\u1edbc n\u00e0y nh\u1eb1m tuy\u00ean truy\u1ec1n r\u1ed9ng r\u00e3i ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 k\u1ebf ho\u1ea1ch TQM trong c\u00f4ng ty. C\u1ea7n h\u00ecnh th\u00e0nh v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed9ng vi\u00ean, thu h\u00fat to\u00e0n b\u1ed9 doanh nghi\u1ec7p tham gia \u0111\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n

– \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0\u0110o l\u01b0\u1eddng c\u00e1c chi ph\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p. X\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c n\u1ed7 l\u1ef1c ch\u1ea5t l\u01b0\u1ee3ng, c\u00e1c giai \u0111o\u1ea1n c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh TQM c\u1ea7n x\u00e1c \u0111\u1ecbnh chi ph\u00ed c\u1ee5 th\u1ec3. \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 kinh t\u1ebf c\u1ee7a TQM v\u00e0 \u0111\u1ec1 ra k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng.<\/p>\n

– Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0Chi ti\u1ebft h\u00f3a ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c ch\u01b0\u01a1ng tr\u00ecnh t\u1ed5ng th\u1ec3 c\u1ee7a TQM. K\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng cho to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p ph\u00f9 h\u1ee3p v\u1edbi ch\u00ednh s\u00e1ch, chi\u1ebfn l\u01b0\u1ee3c chung. C\u1ea7n thi\u1ebft l\u1eadp c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch c\u00f3 t\u00ednh to\u00e0n di\u1ec7n, bao tr\u00f9m l\u00ean m\u1ecdi ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p.<\/p>\n

– Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0Thi\u1ebft k\u1ebf c\u00e1c qu\u00e1 tr\u00ecnh li\u00ean quan \u0111\u1ec3 \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u v\u00e0 \u0111\u00e1p \u1ee9ng to\u00e0n di\u1ec7n y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m, qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh v\u00e0 qu\u00e1 tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng. Di\u1ec5n gi\u1ea3i ch\u00ednh x\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e0nh c\u00e1c y\u00eau c\u1ea7u, \u0111\u1eb7c t\u00ednh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p. G\u1eafn ch\u1eb7t qu\u00e1 tr\u00ecnh nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng\/ kh\u00e1ch h\u00e0ng v\u1edbi qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf c\u00f4ng c\u1ee5 tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng. X\u00e1c \u0111\u1ecbnh nh\u1eefng y\u00eau c\u1ea7u, qu\u00e1 tr\u00ecnh, quy \u0111\u1ecbnh kh\u00e1c nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 trong th\u1ef1c t\u1ebf gi\u1ed1ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng thi\u1ebft k\u1ebf k\u1ef3 v\u1ecdng.<\/p>\n

– T\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng:<\/strong>\u00a0Thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ph\u00f9 h\u1ee3p theo m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM. C\u1ea7n c\u00f3 c\u01a1 ch\u1ebf m\u1ecfng, qu\u1ea3n l\u00fd ch\u1ee9c n\u0103ng ch\u00e9o, t\u0103ng hi\u1ec7u qu\u1ea3 \u1ee7y quy\u1ec1n v\u00e0 t\u1ef1 ch\u1ee7.<\/p>\n

– X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>\u00a0T\u1eebng b\u01b0\u1edbc x\u00e2y d\u1ef1ng, duy tr\u00ec v\u00e0 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. Th\u1ef1c hi\u1ec7n c\u00e1c ti\u00eau chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng t\u00f9y v\u00e0o n\u0103ng l\u1ef1c c\u1ee7a c\u00f4ng ty, doanh nghi\u1ec7p (t\u00ednh ch\u1ea5t, tr\u00ecnh \u0111\u1ed9 c\u1ee7a b\u1ed9 ph\u1eadn s\u1ea3n xu\u1ea5t)<\/p>\n

– Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM:<\/strong>\u00a0\u0110\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau \u0111\u1ec1 ra. C\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ed3ng b\u1ed9 c\u00e1c bi\u1ec7n ph\u00e1p b\u1edfi m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec3 theo d\u00f5i, ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n sai s\u00f3t, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u00e0 \u0111\u1ec1 xu\u1ea5t bi\u1ec7n ph\u00e1p ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

– Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn:<\/strong>\u00a0Ti\u1ebfp t\u1ee5c ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo c\u00e1c quan \u0111i\u1ec3m v\u00e0 nguy\u00ean t\u1eafc TQM. C\u1ea7n ch\u1ecdn l\u1ef1a nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng c\u1ee5 n\u0103ng su\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng th\u00edch h\u1ee3p \u0111\u1ec3 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM.<\/p>\n","protected":false},"excerpt":{"rendered":"

TQM l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, t\u1eadp trung v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i nh\u1eb1m \u0111\u1ea3m b\u1ea3o c\u0169ng nh\u01b0 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. TQ c\u0169ng\u00a0l\u00e0 qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i trong s\u1ea3n xu\u1ea5t, tinh gi\u1ea3n qu\u00e1 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5369"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5369"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5369\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}