{"id":5372,"date":"2023-11-30T00:19:53","date_gmt":"2023-11-30T00:19:53","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5372"},"modified":"2023-11-29T20:19:54","modified_gmt":"2023-11-29T20:19:54","slug":"quan-ly-san-xuat-toi-uu-bang-thong-quan-ly-chat-luong-toan-dien-tqm","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-san-xuat-toi-uu-bang-thong-quan-ly-chat-luong-toan-dien-tqm.html","title":{"rendered":"Qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t t\u1ed1i \u01b0u b\u1eb1ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM"},"content":{"rendered":"

1. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM l\u00e0 g\u00ec?<\/strong><\/h4>\n

 <\/p>\n

<\/p>\n

TQM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u1ee5m t\u1eeb Total Quality Management, l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng, d\u1ef1a v\u00e0o s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c, nh\u1eb1m \u0111\u1ea1t t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i nh\u1edd th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng v\u00e0 \u0111em l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c th\u00e0nh vi\u00ean \u0111\u00f3 v\u00e0 cho x\u00e3 h\u1ed9i.<\/p>\n

Theo Deming 3 n\u1ed9i dung ch\u00ednh c\u1ee7a TQM bao g\u1ed3m:<\/p>\n

\u2013 \u0110\u1eb7t tr\u1ecdng t\u00e2m c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0o kh\u00e1ch h\u00e0ng.<\/p>\n

\u2013 Ch\u1ea5t l\u01b0\u1ee3ng th\u00f4ng qua con ng\u01b0\u1eddi.<\/p>\n

\u2013 Ti\u1ebfp c\u1eadn khoa h\u1ecdc.<\/p>\n

Nh\u1eefng n\u1ed9i dung n\u00e0y \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n th\u00e0nh 6 nguy\u00ean l\u00fd c\u1ee7a TQM:<\/p>\n

1. TQM b\u1eaft \u0111\u1ea7u t\u1eeb c\u1ea5p cao nh\u1ea5t: l\u00e3nh \u0111\u1ea1o\u00a0ph\u1ea3i \u0111i\u00a0\u0111\u1ea7u trong n\u1ed7 l\u1ef1c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

2. H\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng: th\u1ecfa\u00a0m\u00e3n kh\u00e1ch h\u00e0ng l\u00e0 t\u1ea5t y\u1ebfu \u0111\u1ed1i\u00a0v\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n

3. S\u1ef1 tham gia to\u00e0n di\u1ec7n c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

4. Bi\u1ec7n ph\u00e1p \u0111\u1ed3ng \u0111\u1ed9i.<\/p>\n

5. \u0110\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

6. S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111o l\u01b0\u1eddng: c\u1ea7n c\u00f3 m\u1ed9t \u0111\u1ed9i\u00a0ng\u0169 \u0111\u1ec3 thu th\u1eadp c\u00e1c d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ph\u00e9p \u0111o l\u01b0\u1eddng c\u1ea7n thi\u1ebft.<\/p>\n

2. M\u1ee5c ti\u00eau c\u1ee7a TQM<\/strong><\/h4>\n

<\/p>\n

Trong TQM, ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c quan ni\u1ec7m kh\u00f4ng ch\u1ec9 l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u1ea3 qu\u00e1 tr\u00ecnh l\u00e0m ra s\u1ea3n ph\u1ea9m. Y\u00eau c\u1ea7u \u0111\u1ec1 ra l\u00e0 kh\u00f4ng nh\u1eefng s\u1ea3n ph\u1ea9m ph\u1ea3i th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ra n\u00f3 ph\u1ea3i hi\u1ec7u nghi\u1ec7m v\u00e0 \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao nh\u1ea5t.<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a TQM bao qu\u00e1t m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a s\u1ea3n xu\u1ea5t, g\u1ed3m 4 y\u1ebfu t\u1ed1 (QCDS):<\/p>\n

\u2013 Ch\u1ea5t l\u01b0\u1ee3ng (Q \u2013 Quality);<\/p>\n

\u2013 Gi\u00e1 th\u00e0nh (C \u2013 Costs);<\/p>\n

\u2013 Cung \u1ee9ng, ngh\u0129a l\u00e0 giao h\u00e0ng \u0111\u00fang h\u1ea1n (D \u2013 Delivery ho\u1eb7c Delivery Timing);<\/p>\n

\u2013 An to\u00e0n (S \u2013 Safety).<\/p>\n

Hi\u1ec7n nay, trong kh\u00e1i ni\u1ec7m n\u0103ng su\u1ea5t m\u1edf\u00a0r\u1ed9ng th\u00eam 2 y\u1ebfu t\u1ed1 n\u1eefa l\u00e0:<\/p>\n

\u2013 N\u0103ng l\u1ef1c s\u00e1n xu\u1ea5t (P \u2013 Production Capacity) v\u00e0<\/p>\n

\u2013 \u0110\u1ea1o \u0111\u1ee9c con ng\u01b0\u1eddi (M \u2013 Moral).<\/p>\n

Nh\u01b0 v\u1eady, ngo\u00e0i c\u00e1c m\u1ee5c ti\u00eau kinh doanh nh\u01b0 tho\u1ea3 m\u00e3n kh\u00e1ch h\u00e0ng, t\u0103ng l\u1ee3i nhu\u1eadn, gi\u00e0nh chi\u1ebfm th\u1ecb tr\u01b0\u1eddng, t\u1ed5 ch\u1ee9c c\u00f2n ph\u1ea3i tho\u1ea3 m\u00e3n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a x\u00e3 h\u1ed9i v\u00e0 l\u1ee3i \u00edch c\u1ee7a b\u1ea3n th\u00e2n c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c.<\/p>\n

3. T\u1ea1i sao l\u1ea1i \u00e1p d\u1ee5ng TQM?<\/strong><\/h4>\n

<\/p>\n

Vi\u1ec7c \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ngay t\u1ea1i ngu\u1ed3n th\u00f4ng qua vi\u1ec7c th\u00fac \u0111\u1ea9y nh\u1eadn th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 k\u00eau g\u1ecdi s\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi, do \u0111\u00f3 s\u1ebd l\u00e0m gi\u1ea3m s\u1ef1 sai h\u1ecfng trong c\u1ea3 qu\u00e1 tr\u00ecnh. N\u1ebfu xu\u1ea5t hi\u1ec7n l\u1ed7i sai s\u1ebd nh\u1eadn di\u1ec7n th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt nh\u01b0 th\u1ed1ng k\u00ea, k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch sai h\u1ecfng v\u00e0 gi\u1ea3i quy\u1ebft n\u00f3.<\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam, \u00e1p d\u1ee5ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng TQM \u0111\u00e3 v\u00e0 \u0111ang cho th\u1ea5y nhi\u1ec1u l\u1ee3i \u00edch mang l\u1ea1i nh\u01b0:<\/p>\n

– Ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c chi ph\u00ed do gi\u1ea3m \u0111\u01b0\u1ee3c c\u00e1c s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p;<\/p>\n

– Gi\u1ea3m chi ph\u00ed cho x\u1eed l\u00fd c\u00e1c ch\u1ea5t d\u1eabn xu\u1ea5t \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng: duy tr\u00ec t\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m;<\/p>\n

– N\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng; t\u0103ng c\u01b0\u1eddng v\u1ecb th\u1ebf v\u00e0 uy t\u00edn cho doanh nghi\u1ec7p;<\/p>\n

– M\u1edf r\u1ed9ng quan h\u1ec7 qu\u1ed1c t\u1ebf, li\u00ean doanh, li\u00ean k\u1ebft; t\u0103ng kh\u1ea3 n\u0103ng th\u1eafng th\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ef1 \u00e1n cho \u0111i\u1ec1u ki\u1ec7n d\u1ef1 th\u1ea7u kh\u1eaft khe;<\/p>\n

– X\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c phong c\u00e1ch l\u00e0m vi\u1ec7c khoa h\u1ecdc, c\u00f3 t\u00ednh h\u1ec7 th\u1ed1ng; d\u1ec5 d\u00e0ng gi\u00e1m s\u00e1t \u1edf m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i;<\/p>\n

– T\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho qu\u1ea3n l\u00fd v\u0129 m\u00f4 \u00e1p d\u1ee5ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft l\u00e2u d\u00e0i \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p Vi\u1ec7t Nam mu\u1ed1n t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai khi xu th\u1ebf h\u1ed9i nh\u1eadp kinh t\u1ebf th\u1ebf gi\u1edbi ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd.<\/p>\n

4. C\u00e1c b\u01b0\u1edbc \u00e1p d\u1ee5ng TQM<\/strong><\/h4>\n

B\u01b0\u1edbc 1:<\/strong>\u00a0B\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u: \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh t\u00ednh c\u1ea7n thi\u1ebft v\u00e0 quy\u1ebft t\u00e2m \u00e1p d\u1ee5ng TQM. C\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t, th\u1ed1ng nh\u1ea5t cao \u0111\u1ed9 trong ban l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1c c\u00e1n b\u1ed9 ch\u1ee7 ch\u1ed1t v\u00e0 th\u1ef1c hi\u1ec7n cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c c\u1ea5p th\u00f4ng qua: ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c,\u00a0ch\u01b0\u01a1ng tr\u00ecnh, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng chung TQM.<\/p>\n

B\u01b0\u1edbc 2<\/strong>: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1: \u0111\u1ec3 chu\u1ea9n b\u1ecb c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c, x\u00e2y d\u1ef1ng m\u1ed9t ban tri\u1ec3n khai v\u00e0 t\u1ed5 chuy\u00ean tr\u00e1ch TQM. \u0110\u00e0o t\u1ea1o nh\u1eadn th\u1ee9c, k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng\u00a0h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM.<\/p>\n

C\u1ea7n c\u00f3 1 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o, t\u1ef1 ch\u1ee7, li\u00ean t\u1ee5c, \u0111\u1ee7 k\u1ef9 n\u0103ng cho c\u00e1c c\u1ea5p v\u00e0 ph\u01b0\u01a1ng th\u1ee9c \u0111\u00e0o t\u1ea1o theo c\u00f4ng vi\u1ec7c. T\u1eebng b\u01b0\u1edbc x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n \u00fd th\u1ee9c ch\u1ea5t l\u01b0\u1ee3ng: th\u1ea5u hi\u1ec3u v\u1ec1 kh\u00e1ch h\u00e0ng, ch\u1ea5t l\u01b0\u1ee3ng. Ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c \u0111\u01b0\u1ee3c \u00fd th\u1ee9c – tr\u00e1ch nhi\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p cho c\u00e1c c\u1ea5p, tr\u01b0\u1edbc ti\u00ean l\u00e0 l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd, c\u00e1c ch\u1ee9c n\u0103ng kh\u00e1ch h\u00e0ng, thi\u1ebft k\u1ebf, hu\u1ea5n luy\u1ec7n, \u0111o l\u01b0\u1eddng, ki\u1ec3m so\u00e1t th\u1ef1c hi\u1ec7n.<\/p>\n

B\u01b0\u1edbc 3<\/strong>: X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh TQM: \u0111\u1ec3 ho\u1ea1ch \u0111\u1ecbnh t\u1ed5ng th\u1ec3\u00a0ch\u01b0\u01a1ng tr\u00ecnh tri\u1ec3n khai TQM\u00a0v\u1edbi nhi\u1ec1u giai \u0111o\u1ea1n, b\u01b0\u1edbc \u0111i th\u00edch h\u1ee3p. C\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft, y\u00eau c\u1ea7u v\u1ec1 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft v\u00e0 ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3.<\/p>\n

B\u01b0\u1edbc 4:<\/strong>\u00a0Ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n TQM: \u0111\u1ec3 truy\u1ec1n th\u00f4ng r\u1ed9ng r\u00e3i. C\u1ea7n h\u00ecnh th\u00e0nh v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed9ng vi\u00ean, thu h\u00fat to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c tham gia \u0111\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n

B\u01b0\u1edbc 5:<\/strong>\u00a0\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng: \u0110o l\u01b0\u1eddng chi ph\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p, x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c n\u1ed7 l\u1ef1c ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u00e1c giai \u0111o\u1ea1n c\u1ee7a Ch\u01b0\u01a1ng tr\u00ecnh TQM c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c chi ph\u00ed \u1ea9n v\u00e0 c\u00e1c chi ph\u00ed kh\u00e1c. \u0110\u00e1nh gi\u00e1\u00a0hi\u1ec7u qu\u1ea3 kinh t\u1ebf c\u1ee7a TQM\u00a0v\u00e0 \u0111\u1ec1 xu\u1ea5t k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng.<\/p>\n

B\u01b0\u1edbc 6<\/strong>: Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng: Chi ti\u1ebft h\u00f3a ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c,\u00a0ch\u01b0\u01a1ng tr\u00ecnh t\u1ed5ng th\u1ec3 TQM, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng cho to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p ph\u00f9 h\u1ee3p ch\u00ednh s\u00e1ch, chi\u1ebfn l\u01b0\u1ee3c chung c\u1ee7a doanh nghi\u1ec7p. C\u1ea7n thi\u1ebft l\u1eadp c\u00e1c Ch\u01b0\u01a1ng tr\u00ecnh, K\u1ebf ho\u1ea1ch c\u00f3 t\u00ednh to\u00e0n di\u1ec7n, bao tr\u00f9m l\u00ean m\u1ecdi ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p.<\/p>\n

B\u01b0\u1edbc 7<\/strong>: Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng: Thi\u1ebft k\u1ebf c\u00e1c qu\u00e1 tr\u00ecnh li\u00ean quan \u0111\u1ec3 \u201c\u0111\u00fang ngay t\u1eeb \u0111\u1ea7u\u201d v\u00e0 \u201c\u0111\u00e1p \u1ee9ng to\u00e0n di\u1ec7n y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng\u201d bao g\u1ed3m Thi\u1ebft k\u1ebf S\u1ea3n ph\u1ea9m, Qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t-kinh doanh v\u00e0 Qu\u00e1 tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

– Di\u1ec5n gi\u1ea3i ch\u00ednh x\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e0nh c\u00e1c y\u00eau c\u1ea7u, \u0111\u1eb7c t\u00ednh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m b\u1eb1ng c\u00e1ch g\u1eafn ch\u1eb7t qu\u00e1 tr\u00ecnh Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng\/ Kh\u00e1ch h\u00e0ng v\u1edbi qu\u00e1 tr\u00ecnh Thi\u1ebft k\u1ebf b\u1eb1ng c\u00f4ng c\u1ee5 tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng QFD.<\/p>\n

– X\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u, qu\u00e1 tr\u00ecnh, quy \u0111\u1ecbnh kh\u00e1c nh\u1eb1m \u0111\u1ea3m b\u1ea3o \u201cCh\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 trong th\u1ef1c t\u1ebf\u201d gi\u1ed1ng v\u1edbi \u201cCh\u1ea5t l\u01b0\u1ee3ng thi\u1ebft k\u1ebf k\u1ef3 v\u1ecdng\u201d.<\/p>\n

B\u01b0\u1edbc 8<\/strong>: T\u00e1i c\u1ea5u tr\u00fac H\u1ec7 th\u1ed1ng: Thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ph\u00f9 h\u1ee3p theo\u00a0M\u00f4 h\u00ecnh TQM\u00a0c\u1ea7n c\u00f3 c\u01a1 ch\u1ebf m\u1ecfng, qu\u1ea3n l\u00fd ch\u1ee9c n\u0103ng ch\u00e9o, t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a \u1ee7y quy\u1ec1n v\u00e0 t\u1ef1 ch\u1ee7.<\/p>\n

B\u01b0\u1edbc 9<\/strong>: X\u00e2y d\u1ef1ng H\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng: T\u1eebng b\u01b0\u1edbc x\u00e2y d\u1ef1ng, duy tr\u00ec v\u00e0 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng theo TQM. C\u1ea7n th\u1ef1c hi\u1ec7n ti\u00eau chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng t\u00f9y v\u00e0o n\u0103ng l\u1ef1c c\u1ee7a doanh nghi\u1ec7p (t\u00ednh ch\u1ea5t v\u00e0 tr\u00ecnh \u0111\u1ed9 c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng s\u1ea3n xu\u1ea5t c\u1ee7a doanh nghi\u1ec7p).<\/p>\n

B\u01b0\u1edbc 10<\/strong>: Ph\u00e1t tri\u1ec3n H\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng TQM: \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c hi\u1ec7n \u0111\u00fang chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n \u0111\u00e3 \u0111\u1ec1 ra. C\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ed3ng b\u1ed9 c\u00e1c bi\u1ec7n ph\u00e1p, b\u1edfi m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec3 theo d\u00f5i, ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n sai s\u00f3t, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u00e0 \u0111\u1ec1 xu\u1ea5t bi\u1ec7n ph\u00e1p ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ng\u1eebng.<\/p>\n

B\u01b0\u1edbc 11:\u00a0<\/strong>Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn: ti\u1ebfp t\u1ee5c ho\u00e0n thi\u1ec7n H\u1ec7 th\u1ed1ng theo c\u00e1c tri\u1ebft l\u00fd, quan \u0111i\u1ec3m v\u00e0\u00a0nguy\u00ean t\u1eafc TQM.\u00a0C\u1ea7n l\u1ef1a ch\u1ecdn c\u00e1c ph\u01b0\u01a1ng ph\u00e1p,\u00a0c\u00f4ng c\u1ee5 n\u0103ng su\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng\u00a0th\u00edch h\u1ee3p \u0111\u1ec3 ho\u00e0n thi\u1ec7n\u00a0h\u1ec7 th\u1ed1ng TQM.<\/p>\n","protected":false},"excerpt":{"rendered":"

1. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM l\u00e0 g\u00ec?   TQM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u1ee5m t\u1eeb Total Quality Management, l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng, d\u1ef1a v\u00e0o s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c, nh\u1eb1m \u0111\u1ea1t t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i nh\u1edd […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5372"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5372"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5372\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}