{"id":5375,"date":"2023-11-29T15:09:37","date_gmt":"2023-11-29T15:09:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5375"},"modified":"2023-11-29T23:49:56","modified_gmt":"2023-11-29T23:49:56","slug":"van-dung-tqm-trong-quan-ly-nhu-nao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/van-dung-tqm-trong-quan-ly-nhu-nao.html","title":{"rendered":"V\u1eadn d\u1ee5ng TQM trong qu\u1ea3n l\u00fd nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"

Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM \u2013 Total Quality Management) l\u00e0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh nh\u1eb1m khuy\u1ebfn kh\u00edch tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u1ea3 c\u00e1 nh\u00e2n v\u00e0 t\u1eadp th\u1ec3 \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng \u1edf m\u1ecdi giai \u0111o\u1ea1n c\u1ee7a quy tr\u00ecnh s\u1ea3n xu\u1ea5t t\u1eeb \u200b\u200bthi\u1ebft k\u1ebf ban \u0111\u1ea7u v\u00e0 l\u00ean \u00fd t\u01b0\u1edfng cho \u0111\u1ebfn d\u1ecbch v\u1ee5 sau b\u00e1n h\u00e0ng. V\u1eady c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 V\u1eadn d\u1ee5ng TQM trong qu\u1ea3n l\u00fd nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y \u0111\u1ecdc b\u00e0i vi\u1ebft sau \u0111\u1ec3 t\u00ecm hi\u1ec3u.<\/strong><\/p>\n

B\u01af\u1edaC 1 KHI V\u1eacN D\u1ee4NG TQM TRONG QU\u1ea2N L\u00dd: THEO \u0110U\u1ed4I T\u01af DUY CHI\u1ebeN L\u01af\u1ee2C M\u1edaI<\/strong><\/h3>\n

C\u00f3 t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c l\u00e0 y\u1ebfu t\u1ed1 r\u1ea5t quan tr\u1ecdng trong kinh doanh. N\u00f3 bao g\u1ed3m vi\u1ec7c t\u00ecm \u0111\u00fang ngu\u1ed3n g\u1ed1c c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ch\u1ec9nh s\u1eeda ph\u00f9 h\u1ee3p. Trong kinh doanh, r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi ch\u1ec9 ph\u00e2n t\u00edch d\u1ea5u hi\u1ec7u c\u1ee7a m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p nh\u1ea5t \u0111\u1ecbnh. M\u1ee5c ti\u00eau c\u1ee7a t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c l\u00e0 t\u00e1ch bi\u1ec7t c\u00e1c bi\u1ebfn s\u1ed1 v\u00e0 x\u00e1c \u0111\u1ecbnh c\u1ed1t l\u00f5i c\u1ee7a v\u1ea5n \u0111\u1ec1. Khi n\u00f3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh, ng\u01b0\u1eddi qu\u1ea3n l\u00fd s\u1ebd c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c kh\u00e1c nhau trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao c\u00e1c t\u1ed5 ch\u1ee9c s\u1eb5n s\u00e0ng tr\u1ea3 nhi\u1ec1u ti\u1ec1n h\u01a1n cho nh\u1eefng ng\u01b0\u1eddi c\u00f3 ki\u1ebfn \u200b\u200bth\u1ee9c trong l\u0129nh v\u1ef1c n\u00e0y.<\/p>\n

\"tqm
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Doanh nghi\u1ec7p c\u1ea7n c\u00f3 m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng v\u1ec1 n\u01a1i h\u1ecd mu\u1ed1n c\u00f4ng vi\u1ec7c kinh doanh k\u1ebft th\u00fac. Th\u1ee9 hai, h\u1ecd c\u1ea7n hi\u1ec3u th\u1ea5u \u0111\u00e1o v\u1ec1 v\u1ecb tr\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a m\u00ecnh tr\u00ean th\u1ecb tr\u01b0\u1eddng. Cu\u1ed1i c\u00f9ng, h\u1ecd c\u1ea7n ph\u00e2n lo\u1ea1i c\u00e1c m\u1ed1i \u0111e d\u1ecda c\u00f3 th\u1ec3 x\u1ea3y ra v\u00e0 \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng m\u1ed1i \u0111e d\u1ecda s\u1ebd ph\u00e1t sinh trong t\u01b0\u01a1ng lai. V\u00ed d\u1ee5: Khi c\u00e1c t\u1ed5 ch\u1ee9c thay \u0111\u1ed5i tr\u1ecdng t\u00e2m c\u1ee7a h\u1ecd t\u1eeb nguy\u00ean t\u1eafc gi\u00e1 tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng sang nguy\u00ean t\u1eafc gi\u00e1 tr\u1ecb ni\u1ec1m tin c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, h\u1ecd \u0111\u00e3 suy ngh\u0129 chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 c\u00e1c c\u01a1 h\u1ed9i thay \u0111\u1ed5i theo s\u1ee9c m\u1ea1nh c\u1ee7a tr\u00ecnh \u0111\u1ed9, th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u00e1c t\u00ecnh hu\u1ed1ng nh\u1ea1y c\u1ea3m.<\/p>\n

TRI\u1ec2N KHAI TQM T\u1ea0I DOANH NGHI\u1ec6P B\u01af\u1edaC 2: X\u00c1C \u0110\u1ecaNH KH\u00c1CH H\u00c0NG C\u1ee6A B\u1ea0N<\/strong><\/h3>\n

M\u1ed7i doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i bi\u1ebft l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng mu\u1ed1n mua s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Cho d\u00f9 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u00f3 t\u1ed1t \u0111\u1ebfn \u0111\u00e2u nh\u01b0ng n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n th\u00ec c\u0169ng kh\u00f4ng c\u00f3 t\u00e1c d\u1ee5ng g\u00ec. V\u00ec v\u1eady b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec. Vi\u1ec7c c\u00e0ng bi\u1ebft nhi\u1ec1u v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh s\u1ebd c\u00e0ng c\u00f3 l\u1ee3i cho n\u1ed7 l\u1ef1c b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p v\u00e0 chi\u1ebfm l\u0129nh th\u1ecb tr\u01b0\u1eddng c\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n

B\u01af\u1edaC 3 KHI V\u1eacN D\u1ee4NG TQM TRONG QU\u1ea2N L\u00dd: \u0110\u00c1P \u1ee8NG \u0110\u00daNG Y\u00caU C\u1ea6U C\u1ee6A KH\u00c1CH H\u00c0NG<\/strong><\/h3>\n

M\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 m\u1ed9t y\u00eau c\u1ea7u kh\u00e1c nhau. V\u00ec v\u1eady m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u1ea7n cung c\u1ea5p s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1i m\u00e0 doanh nghi\u1ec7p c\u00f3. C\u00e1c ho\u1ea1t \u0111\u1ed9ng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, m\u00f4 t\u1ea3 ch\u00e2n dung kh\u00e1ch h\u00e0ng, l\u1ea5y \u00fd ki\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng,\u2026 t\u1ecf ra h\u1eefu \u00edch trong vi\u1ec7c \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n

TRI\u1ec2N KHAI TQM T\u1ea0I DOANH NGHI\u1ec6P B\u01af\u1edaC 4: T\u00ccM C\u00c1CH GI\u1ea2M L\u00c3NG PH\u00cd<\/strong><\/h3>\n

T\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a quy tr\u00ecnh b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p 6 sigma \u0111\u1ec3 lo\u1ea1i b\u1ecf v\u00e0 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a c\u00e1c khi\u1ebfm khuy\u1ebft (l\u1ed7i), \u0111\u1ed3ng th\u1eddi gi\u1ea3m s\u1ef1 thay \u0111\u1ed5i trong c\u00e1c quy tr\u00ecnh c\u1ee7a c\u00f4ng ty. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap gi\u1ea3m l\u00e3ng ph\u00ed cho doanh nghi\u1ec7p.<\/p>\n

\"tqm
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B\u01af\u1edaC 5 KHI V\u1eacN D\u1ee4NG TQM TRONG QU\u1ea2N L\u00dd: THEO \u0110U\u1ed4I CHI\u1ebeN L\u01af\u1ee2C C\u1ea2I TI\u1ebeN LI\u00caN T\u1ee4C<\/strong><\/h3>\n

\u0110\u1ed1i v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c mu\u1ed1n c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng c\u1ea1nh tranh c\u1ee7a m\u00ecnh, c\u1ea7n \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n xu\u1ea5t th\u01b0\u1eddng xuy\u00ean. Ph\u1ea3i c\u00f3 bi\u1ec7n ph\u00e1p gi\u1ea3i quy\u1ebft b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o ph\u00e1t sinh v\u00e0 kh\u1eafc ph\u1ee5c nh\u1eefng b\u1ed9 ph\u1eadn ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng hi\u1ec7u qu\u1ea3. Chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c s\u1ebd gi\u00fap doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng ti\u1ebfn v\u1ec1 ph\u00eda v\u00e0 b\u1eaft k\u1ecbp c\u00e1c xu th\u1ebf c\u1ee7a t\u01b0\u01a1ng lai.<\/p>\n

TRI\u1ec2N KHAI TQM T\u1ea0I DOANH NGHI\u1ec6P B\u01af\u1edaC 6: S\u1eec D\u1ee4NG PH\u01af\u01a0NG PH\u00c1P C\u1ea4U TR\u00daC \u0110\u1ec2 C\u1ea2I TI\u1ebeN QUY TR\u00ccNH<\/strong><\/h3>\n

Ph\u01b0\u01a1ng ph\u00e1p c\u1ea5u tr\u00fac c\u1ee7a c\u1ea3i ti\u1ebfn quy tr\u00ecnh c\u00f3 ba giai \u0111o\u1ea1n, \u0111\u00f3 l\u00e0 \u0111\u1eb7c t\u00ednh h\u00f3a quy tr\u00ecnh, quan s\u00e1t quy tr\u00ecnh v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh. C\u1ee5 th\u1ec3, doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc c\u1ee7a quy tr\u00ecnh v\u00e0 th\u1ed1ng nh\u1ea5t vi\u1ec7c th\u1ef1c hi\u1ec7n tr\u00ean to\u00e0n th\u1ebf th\u1ed1ng. Ti\u1ebfp \u0111\u1ebfn l\u00e0 th\u1ef1c hi\u1ec7n v\u00e0 theo d\u00f5i m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a quy tr\u00ecnh \u0111\u00e3 \u0111\u1ec1 ra. Cu\u1ed1i c\u00f9ng, v\u1eabn theo chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, c\u1ea7n t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao h\u01a1n.<\/p>\n

\"tqm
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B\u01af\u1edaC 7 KHI V\u1eacN D\u1ee4NG TQM TRONG QU\u1ea2N L\u00dd: GI\u1ea2M BI\u1ebeN TH\u1ec2<\/strong><\/h3>\n

Bi\u1ebfn th\u1ec3 l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa th\u1ef1c t\u1ebf v\u00e0 l\u00fd t\u01b0\u1edfng. L\u00fd t\u01b0\u1edfng l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p s\u1ef1 ho\u00e0n h\u1ea3o c\u00f3 th\u1ec3 c\u1ed1 g\u1eafng nh\u01b0ng n\u00f3 c\u0169ng kh\u00f4ng bao gi\u1edd \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 th\u00f4ng tin c\u1ee7a n\u00f3 t\u1ea1o ra s\u1ef1 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. B\u1eb1ng c\u00e1ch gi\u1ea3m bi\u1ebfn th\u1ec3 l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p cho ch\u1ea5t l\u01b0\u1ee3ng. T\u00ecm c\u00e1ch r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch gi\u1eefa th\u1ef1c t\u1ebf v\u00e0 l\u00fd t\u01b0\u1edfng l\u00e0 \u0111i\u1ec1u doanh nghi\u1ec7p c\u1ea7n l\u00e0m \u0111\u1ec3 ti\u1ebfn g\u1ea7n h\u01a1n \u0111\u1ebfn th\u00e0nh c\u00f4ng.<\/p>\n

B\u01af\u1edaC 8 KHI V\u1eacN D\u1ee4NG TQM TRONG QU\u1ea2N L\u00dd: \u00c1P D\u1ee4NG CHO T\u1ea4T C\u1ea2 C\u00c1C CH\u1ee8C N\u0102NG<\/strong><\/h3>\n

T\u1ea5t c\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean ph\u1ea3i \u0111\u00f3ng g\u00f3p v\u00e0o qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn. Doanh nghi\u1ec7p c\u1ea7n thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng n\u1ebfu mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c vi\u1ec7c th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c quy tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng. C\u00e1c nh\u00e2n s\u1ef1 ph\u1ea3i kh\u00f4ng ng\u1eebng trau d\u1ed3i c\u1ea3 v\u1ec1 nh\u1eadn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng. Do \u0111\u00f3, ng\u01b0\u1eddi c\u00f4ng nh\u00e2n trong c\u00e1c nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n ph\u1ea3i c\u00f3 n\u0103ng l\u1ef1c c\u1ef1c cao v\u00e0 thu\u1ea7n th\u1ee5c trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. Nh\u01b0 v\u1eady th\u00ec ch\u1ec9 c\u00f3 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ee7 n\u0103ng l\u1ef1c m\u1edbi c\u00f3 quy\u1ec1n s\u1eafp x\u1ebfp k\u1ebf ho\u1ea1ch, ch\u1ec9 \u0111\u1ea1o th\u1ef1c hi\u1ec7n, c\u00f2n nh\u1eefng ng\u01b0\u1eddi kh\u00e1c s\u1ebd l\u00e0m theo s\u1ef1 s\u1eafp x\u1ebfp \u0111\u00f3.<\/p>\n","protected":false},"excerpt":{"rendered":"

Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM \u2013 Total Quality Management) l\u00e0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh nh\u1eb1m khuy\u1ebfn kh\u00edch tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u1ea3 c\u00e1 nh\u00e2n v\u00e0 t\u1eadp th\u1ec3 \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng \u1edf m\u1ecdi giai \u0111o\u1ea1n c\u1ee7a quy tr\u00ecnh s\u1ea3n xu\u1ea5t t\u1eeb \u200b\u200bthi\u1ebft k\u1ebf ban \u0111\u1ea7u v\u00e0 l\u00ean \u00fd t\u01b0\u1edfng cho \u0111\u1ebfn d\u1ecbch v\u1ee5 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5375"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5375"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5375\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}