{"id":53763,"date":"2023-12-20T08:38:42","date_gmt":"2023-12-20T01:38:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chinh-phuc-6-nhom-khach-hang-truc-tuyen-phan-2.html"},"modified":"2023-12-20T08:38:42","modified_gmt":"2023-12-20T01:38:42","slug":"chinh-phuc-6-nhom-khach-hang-truc-tuyen-phan-2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chinh-phuc-6-nhom-khach-hang-truc-tuyen-phan-2.html","title":{"rendered":"Chinh ph\u1ee5c 6 nh\u00f3m kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn (Ph\u1ea7n 2)"},"content":{"rendered":"
L\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c nhau. H\u1ecd mang t\u1edbi cu\u1ed9c h\u1ed9i tho\u1ea1i c\u1ee7a b\u1ea1n nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3m x\u00fac r\u1ea5t kh\u00e1c nhau. Ti\u1ebfp theo ph\u1ea7n 1, d\u01b0\u1edbi \u0111\u00e2y Masterskills xin chia s\u1ebb th\u00eam 3 nh\u00f3m kh\u00e1ch h\u00e0ng ti\u00eau bi\u1ec3u m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 g\u1eb7p trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn.<\/p>\n

4. Kh\u00e1ch h\u00e0ng \u0111\u01b0a ra l\u1eddi khen<\/strong><\/h2>\n

Nh\u1eefng l\u1eddi khen th\u01b0\u1eddng \u0111\u1ebfn t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng r\u1ea5t h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. H\u1ecd \u0111\u1ebfn ch\u1ec9 \u0111\u1ec3 n\u00f3i v\u1edbi b\u1ea1n h\u1ecd c\u1ea3m th\u1ea5y tuy\u1ec7t v\u1eddi khi \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c v\u1edbi b\u1ea1n. Sau m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c c\u0103ng th\u1eb3ng th\u00ec vi\u1ec7c nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng d\u00f2ng tin nh\u1eafn nh\u01b0 th\u1ebf n\u00e0y s\u1ebd gi\u00fap cho t\u01b0 v\u1ea5n vi\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 c\u00f3 th\u00eam nhi\u1ec1u \u0111\u1ed9ng l\u1ef1c trong c\u00f4ng vi\u1ec7c.<\/p>\n

\"L\u1eddi<\/p>\n

L\u1eddi khen t\u1eeb kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u0111\u1ed9ng l\u1ef1c r\u1ea5t l\u1edbn<\/p>\n<\/div>\n

\u0110\u00e2y kh\u00f4ng ph\u1ea3i m\u1ed9t t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng hay c\u1ea7n t\u1ed1n nhi\u1ec1u c\u00f4ng s\u1ee9c \u0111\u1ec3 x\u1eed l\u00fd, nh\u01b0ng l\u1ea1i l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n gia t\u0103ng th\u00eam l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh. B\u1ea1n c\u00f3 th\u1ec3 g\u1ee3i \u00fd kh\u00e1ch h\u00e0ng chia s\u1ebb tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Twitter, Facebook\u2026 nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty.<\/p>\n

C\u00e1ch th\u1ee9c x\u1eed l\u00fd khi g\u1eb7p nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y:<\/strong><\/p>\n

    \n
  • Ch\u00e2n th\u00e0nh l\u1eafng nghe. Nh\u1eefng chia s\u1ebb t\u00edch c\u1ef1c t\u1eeb nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd ti\u1ebfp th\u00eam \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho b\u1ea1n.<\/li>\n
  • C\u1ea3m \u01a1n. H\u00e3y th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n tr\u00e2n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao nh\u1eefng chia s\u1ebb t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 kh\u00edch l\u1ec7 h\u1ecd chia s\u1ebb c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh t\u1edbi m\u1ecdi ng\u01b0\u1eddi.<\/li>\n<\/ul>\n

    5. Kh\u00e1ch\u00a0n\u01b0\u1edbc ngo\u00e0i<\/strong><\/h2>\n

    Khi c\u00f4ng ty b\u1ea1n ph\u00e1t tri\u1ec3n v\u00e0 b\u1eaft \u0111\u1ea7u m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng, b\u1ea1n s\u1ebd th\u01b0\u1eddng xuy\u00ean ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch truy c\u1eadp n\u01b0\u1edbc ngo\u00e0i \u2013 nh\u1eefng ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u cu\u1ed9c chat v\u1edbi b\u1ea1n b\u1eb1ng m\u1ed9t ng\u00f4n ng\u1eef ho\u00e0n to\u00e0n kh\u00e1c so v\u1edbi ng\u00f4n ng\u1eef b\u1ea1n th\u01b0\u1eddng d\u00f9ng.<\/p>\n

    \"H\u00e3y<\/p>\n

    H\u00e3y s\u1eb5n s\u00e0ng v\u1edbi kh\u00e1ch\u00a0n\u01b0\u1edbc ngo\u00e0i<\/p>\n<\/div>\n

    H\u00e3y ngh\u0129 t\u1edbi Google d\u1ecbch. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o nh\u01b0ng v\u1eabn t\u1ed1t h\u01a1n nhi\u1ec1u vi\u1ec7c b\u1ea1n kh\u00f4ng tr\u1ea3 l\u1eddi v\u00e0 b\u1ecf r\u01a1i kh\u00e1ch h\u00e0ng.<\/p>\n

    C\u00e1ch th\u1ee9c x\u1eed l\u00fd khi g\u1eb7p nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y:<\/strong><\/p>\n

      \n
    • \u0110\u01a1n gi\u1ea3n. H\u00e3y gi\u1ea3i th\u00edch m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u nh\u1ea5t c\u00f3 th\u1ec3.<\/li>\n
    • Kh\u00f4ng n\u00ean v\u1ed9i v\u00e3. \u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n hi\u1ec3u r\u00f5 t\u1eebng ph\u1ea7n m\u1ed9t c\u1ee7a gi\u1ea3i ph\u00e1p m\u00e0 b\u1ea1n \u0111\u01b0a ra tr\u01b0\u1edbc khi b\u1ea1n b\u1eaft \u0111\u1ea7u chuy\u1ec3n sang ph\u1ea7n kh\u00e1c.<\/li>\n
    • S\u1eed d\u1ee5ng Google Translate. \u0110\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p t\u00ecnh th\u1ebf khi m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng b\u1ea5t k\u1ef3 ng\u00f4n ng\u1eef n\u00e0o c\u1ee7a b\u1ea1n.<\/li>\n<\/ul>\n

      6.\u00a0<\/strong>Kh\u00e1ch h\u00e0ng \u201cbi\u1ebft tu\u1ed1t\u201d (d\u00f9 th\u1ef1c t\u1ebf kh\u00f4ng ph\u1ea3i nh\u01b0 v\u1eady)<\/h2>\n

      C\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng lu\u00f4n th\u00edch suy ngh\u0129 r\u1eb1ng h\u1ecd bi\u1ebft nhi\u1ec1u h\u01a1n b\u1ea1n. H\u1ecd cho r\u1eb1ng h\u1ecd bi\u1ebft m\u1ecdi th\u1ee9, cho d\u00f9 \u0111\u00f4i khi \u0111i\u1ec1u \u0111\u00f3 l\u00e0 kh\u00f4ng \u0111\u00fang. Khi h\u1ecd ph\u1ea1m sai l\u1ea7m, r\u1ea5t hi\u1ebfm khi h\u1ecd th\u1eeba nh\u1eadn n\u00f3. Thuy\u1ebft ph\u1ee5c nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y th\u1ef1c hi\u1ec7n m\u1ed9t \u0111i\u1ec1u g\u00ec kh\u00e1c v\u1edbi suy ngh\u0129 c\u1ee7a h\u1ecd th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c.<\/p>\n

      V\u1edbi t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u01b0a ra nh\u1eefng b\u1eb1ng ch\u1ee9ng x\u00e1c \u0111\u00e1ng. H\u00e3y th\u1eadt t\u1ebf nh\u1ecb, \u0111\u1eebng \u0111\u1ec3 kh\u00e1ch h\u00e0ng ngh\u0129 r\u1eb1ng b\u1ea1n \u0111ang c\u1ed1 th\u1ec3 hi\u1ec7n m\u00ecnh gi\u1ecfi h\u01a1n, hi\u1ec3u bi\u1ebft h\u01a1n h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 kh\u00e9o l\u00e9o \u0111\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t v\u00e0 h\u00e0m \u00fd r\u1eb1ng, n\u1ebfu x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 kh\u00e1c \u0111i m\u1ed9t ch\u00fat (m\u1ed9t ch\u00fat th\u00f4i), anh\/c\u00f4 \u1ea5y s\u1ebd thu \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n.<\/p>\n

      C\u00e1ch th\u1ee9c x\u1eed l\u00fd khi g\u1eb7p nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y:<\/strong><\/p>\n

        \n
      • L\u1ecbch s\u1ef1 v\u00e0 kh\u00e9o l\u00e9o. \u0110\u1eebng h\u01a1n thua v\u00e0 c\u1ed1 l\u00e0m r\u00f5 ai \u0111\u00fang, ai sai.<\/li>\n
      • \u0110\u01b0a ra b\u1eb1ng ch\u1ee9ng. Nh\u1eefng b\u1eb1ng ch\u1ee9ng kh\u00e1ch quan s\u1ebd gi\u00fap h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng di\u1ec5n gi\u1ea3i kh\u00f4ng ch\u00ednh x\u00e1c t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/li>\n
      • Kh\u00f4ng th\u00fac \u00e9p. D\u00f9 kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang, nh\u01b0ng c\u00f3 nh\u1eefng t\u00ecnh hu\u1ed1ng b\u1ea1n n\u00ean ch\u1ea5p nh\u1eadn nh\u01b0 v\u1eady. V\u00ec n\u1ebfu b\u1ea1n c\u1ed1 g\u1eafng ch\u1ec9 ra \u0111i\u1ec3m sai c\u1ee7a kh\u00e1ch h\u00e0ng, nguy c\u01a1 r\u1ea5t cao h\u1ecd s\u1ebd tr\u1edf th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn.<\/li>\n<\/ul>\n

        Ch\u1eafc ch\u1eafn s\u1ebd c\u00f2n r\u1ea5t nhi\u1ec1u nh\u1eefng nh\u00f3m kh\u00e1ch h\u00e0ng kh\u00e1c m\u00e0 b\u1ea1n \u0111\u00e3 g\u1eb7p, trong m\u1ed7i t\u00ecnh hu\u1ed1ng, b\u1ea1n \u0111\u00e3 x\u1eed tr\u00ed nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y chia s\u1ebb v\u1edbi Masterskills nh\u00e9!<\/p>\n

        Theo Jacob Firuta<\/em><\/p>\n

        B\u00e0i li\u00ean quan:\u00a0Chinh ph\u1ee5c 6 nh\u00f3m kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn (Ph\u1ea7n 1)<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        L\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c nhau. H\u1ecd mang t\u1edbi cu\u1ed9c h\u1ed9i tho\u1ea1i c\u1ee7a b\u1ea1n nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3m x\u00fac r\u1ea5t kh\u00e1c nhau. Ti\u1ebfp theo ph\u1ea7n 1, d\u01b0\u1edbi \u0111\u00e2y Masterskills xin chia s\u1ebb th\u00eam 3 nh\u00f3m kh\u00e1ch […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53763"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53763"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53763\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}