{"id":53768,"date":"2023-12-20T08:40:54","date_gmt":"2023-12-20T01:40:54","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-van-de-song-con-cua-moi-doanh-nghiep.html"},"modified":"2023-12-20T08:40:54","modified_gmt":"2023-12-20T01:40:54","slug":"dich-vu-khach-hang-van-de-song-con-cua-moi-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dich-vu-khach-hang-van-de-song-con-cua-moi-doanh-nghiep.html","title":{"rendered":"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: V\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d c\u1ee7a m\u1ecdi doanh nghi\u1ec7p"},"content":{"rendered":"<div id=\"test\">R\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p th\u01b0\u1eddng coi nh\u1eb9 t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t sai l\u1ea7m l\u1edbn b\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 quan tr\u1ecdng m\u00e0 n\u00f3 c\u00f2n l\u00e0 v\u1ea5n \u0111\u1ec1 s\u1ed1ng c\u00f2n \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a Masterskills s\u1ebd b\u1eadt m\u00ed 4 l\u00fd do v\u00ec sao b\u1ea1n kh\u00f4ng th\u1ec3 b\u1ecf qua vai tr\u00f2 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_7752\" style=\"width: 635px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7752 size-large\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/customerservice1-1024x670-2.jpg\" alt=\"tam-quan-trong-cua-dich-vu-khach-hang\" width=\"625\" height=\"408\" title=\"customerservice1-1024x670-2\"><\/p>\n<p class=\"wp-caption-text\">B\u1ea1n \u0111\u00e3 n\u1eafm ch\u1eafc vai tr\u00f2 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/p>\n<\/div>\n<h2 id=\"1-1-gap-mot-lan-nho-mai-mai\">1. G\u1eb7p m\u1ed9t l\u1ea7n \u2013 Nh\u1edb m\u00e3i m\u00e3i<\/h2>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1edb m\u00e3i d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n xu\u1ea5t s\u1eafc \u0111\u1ebfn m\u1ee9c n\u00e0o hay t\u1ec7 ra sao. T\u1ea5t nhi\u00ean, b\u1ea1n s\u1ebd kh\u00f4ng h\u1ec1 mu\u1ed1n h\u1ecd gi\u1eef \u1ea5n t\u01b0\u1ee3ng v\u1ec1 b\u1ea1n l\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed3i. Kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd c\u00f2n n\u00f3i chuy\u1ec7n v\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty, \u0111em s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ebfn v\u1edbi h\u1ecd. N\u1ebfu ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n n\u00e0y kh\u00f4ng l\u00e0m t\u1ed1t vai tr\u00f2 c\u1ee7a m\u00ecnh, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 gi\u1eef \u00e1c c\u1ea3m v\u1edbi c\u00f4ng ty. L\u00fac n\u00e0y, b\u1ea1n \u0111\u00e3 m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0 r\u1ea5t c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng ng\u01b0\u1eddi xung quanh h\u1ecd c\u0169ng s\u1ebd kh\u00f4ng ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n<p><em>B\u00ed k\u00edp ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng #1<\/em>: Kh\u00f4ng bao gi\u1edd tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng. N\u1ed5i n\u00f3ng v\u00e0 kh\u0103ng kh\u0103ng gi\u00e0nh ph\u1ea7n \u0111\u00fang v\u1ec1 ph\u00eda m\u00ecnh th\u1ec3 hi\u1ec7n s\u1ef1 thi\u1ebfu chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n. Thay v\u00ec \u0111\u00f3, khi g\u1eb7p kh\u00fac m\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y n\u1edf n\u1ee5 c\u01b0\u1eddi \u0111\u1ea7y thi\u1ec7n ch\u00ed v\u00e0 nh\u1eb9 nh\u00e0ng th\u00e1o g\u1ee1 t\u1eebng n\u00fat th\u1eaft m\u1ed9t.<\/p>\n<div id=\"attachment_7753\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7753 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/iStock_000036190928Small-e1460655333646.jpg\" alt=\"cskh-tam-quan-trong-cua-dich-vu-khach-hang\" width=\"650\" height=\"495\" title=\"iStock_000036190928Small-e1460655333646\"><\/p>\n<p class=\"wp-caption-text\">Ch\u1ec9 c\u1ea7n qua m\u1ed9t l\u1ea7n kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u00e3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n<h2 id=\"2-2-phan-anh-viec-kinh-doanh-tong-the\">2. Ph\u1ea3n \u00e1nh vi\u1ec7c kinh doanh t\u1ed5ng th\u1ec3<\/h2>\n<p>N\u1ebfu b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eadn t\u00ecnh v\u00e0 th\u1ec3 hi\u1ec7n m\u00ecnh c\u1ef1c k\u1ef3 chuy\u00ean nghi\u1ec7p, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 xu h\u01b0\u1edbng ngh\u0129 r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u0169ng c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng x\u1ee9ng v\u1edbi cung c\u00e1ch ph\u1ee5c v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd ngh\u0129 b\u1ea1n cung c\u1ea5p s\u1ea3n ph\u1ea9m t\u1ed3i v\u00e0 s\u1ebd t\u1eeb ch\u1ed1i vi\u1ec7c mua h\u00e0ng.<\/p>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 c\u00f3 t\u00e1c \u0111\u1ed9ng t\u1edbi quan ni\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 h\u00e0ng h\u00f3a m\u00e0 c\u00f2n \u1ea3nh h\u01b0\u1edfng t\u1edbi suy ngh\u0129 c\u1ee7a h\u1ecd v\u1ec1 v\u1ea5n \u0111\u1ec1 v\u1eadn chuy\u1ec3n v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c. Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m d\u1ef1a tr\u00ean nh\u1eefng g\u00ec b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd. Li\u1ec7u b\u1ea1n c\u00f3 ch\u1ea5p nh\u1eadn mua h\u00e0ng \u1edf n\u01a1i c\u00f3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m hay kh\u00f4ng? T\u1ea5t nhi\u00ean, c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng. B\u1ea1n s\u1ebd kh\u00f4ng tin t\u01b0\u1edfng v\u00e0o kh\u1ea3 n\u0103ng m\u00ecnh nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m t\u1ed1t v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u00e1 nh\u00e2n.<\/p>\n<p><em>B\u00ed k\u00edp ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng #2<\/em>: \u0110\u1ea3m b\u1ea3o m\u1ecdi kh\u00eda c\u1ea1nh trong c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u00e0m m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t, nh\u1ea5t l\u00e0 trong kinh doanh online. Khi b\u1ea1n c\u00f3 s\u1ea3n ph\u1ea9m v\u00e0 v\u1eadn chuy\u1ec3n t\u1ed1t, kh\u00e1ch h\u00e0ng d\u0129 nhi\u00ean s\u1ebd \u0111\u00e1nh gi\u00e1 b\u1ea1n c\u00f3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t. \u0110i\u1ec1u ng\u01b0\u1ee3c l\u1ea1i c\u0169ng r\u1ea5t \u0111\u00fang. N\u00f3i t\u00f3m l\u1ea1i, ch\u1ec9 khi b\u1ea1n \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c b\u1ea5t c\u1ee9 \u0111i\u1ec3m n\u00e0o tr\u00ean chu tr\u00ecnh\u00a0kinh doanh \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u00e0m t\u1ed1t nh\u1ea5t, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 y\u00ean t\u00e2m r\u1eb1ng m\u00ecnh \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng.<\/p>\n<div id=\"attachment_7754\" style=\"width: 635px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7754 size-large\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/customer1-1024x594-1.jpg\" alt=\"customer1-tam-quan-trong-cua-dich-vu-khach-hang\" width=\"625\" height=\"362\" title=\"customer1-1024x594-1\"><\/p>\n<p class=\"wp-caption-text\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi kh\u1ecfi vi\u1ec7c kinh doanh n\u00f3i chung<\/p>\n<\/div>\n<h2 id=\"3-3-cach-tot-nhat-de-the-hien-su-quan-tam\">3. C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m<\/h2>\n<p>Khi b\u1ea1n b\u1ecf th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c t\u1ed1t nh\u1ea5t d\u00e0nh cho kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n th\u1ef1c s\u1ef1 quan t\u00e2m t\u1edbi nh\u1eefng \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d c\u1ee7a m\u00ecnh thay v\u00ec ch\u1ec9 l\u00e0 nh\u1eefng tuy\u00ean b\u1ed1 su\u00f4ng. B\u1ea1n c\u1ea7n quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh b\u1edfi h\u1ecd l\u00e0 nh\u00e2n t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c kinh doanh. Kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m hay cung c\u1ea5p d\u1ecbch v\u1ee5. Kh\u00f4ng c\u00f3 l\u1ee3i nhu\u1eadn thu l\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd ch\u1eb3ng th\u1ec3 n\u00e0o tr\u1ea3 \u0111\u01b0\u1ee3c c\u00e1c chi ph\u00ed ph\u00e1t sinh. Khi b\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng chi tr\u1ea3, l\u1ebd t\u1ea5t nhi\u00ean b\u1ea1n s\u1ebd ph\u00e1 s\u1ea3n.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 di\u1ec5n t\u1ea3 s\u1ef1 quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n<ul>\n<li>L\u00e0 m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean t\u00fac tr\u1ef1c m\u1ecdi l\u00fac m\u1ecdi n\u01a1i: d\u1ecbch v\u1ee5 Live Chat s\u1ebd l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c tr\u1ee3 gi\u00fap b\u1ea1n \u1edf \u0111i\u1ec3m n\u00e0y. Kh\u00e1ch h\u00e0ng c\u1ea7n \u2013 b\u1ea1n l\u1eafng nghe. Kh\u00e1ch h\u00e0ng h\u1ecfi \u2013 b\u1ea1n tr\u1ea3 l\u1eddi. S\u1ef1 t\u01b0\u01a1ng t\u00e1c di\u1ec5n ra ngay l\u1eadp t\u1ee9c s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y y\u00ean t\u00e2m v\u00e0 s\u1eb5n s\u00e0ng b\u01b0\u1edbc v\u00e0o vi\u1ec7c \u0111\u1eb7t mua s\u1ea3n ph\u1ea9m.<\/li>\n<li>L\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n \u0111\u1ea7y th\u1ea5u hi\u1ec3u: b\u1ea1n h\u00e3y th\u1eed \u0111\u1eb7t quan \u0111i\u1ec3m \u201cch\u1ec9 b\u00e1n s\u1ea3n ph\u1ea9m\u201d sang m\u1ed9t b\u00ean. Thay v\u00ec \u0111\u00f3, cung c\u1ea5p th\u00eam th\u00f4ng tin b\u00ean ngo\u00e0i c\u00f3 \u00edch cho kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1ec1 cao b\u1ea1n n\u1ebfu b\u1ea1n \u0111\u0103ng t\u1ea3i nh\u1eefng n\u1ed9i dung li\u00ean quan \u0111\u1ebfn ch\u1ebf \u0111\u1ed9 dinh d\u01b0\u1ee1ng hay c\u00e1ch ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe chu\u1ea9n m\u1ef1c.<\/li>\n<\/ul>\n<div id=\"attachment_5971\" style=\"width: 635px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5971 size-large\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/LiveChat-on-website-1024x710-1.png\" alt=\"T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i cho website - T\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\" width=\"625\" height=\"433\" title=\"LiveChat-on-website-1024x710-1\"><\/p>\n<p class=\"wp-caption-text\">T\u00edch h\u1ee3p ph\u1ea7n m\u1ec1m Live Chat cho website l\u00e0 c\u00e1ch h\u1eefu hi\u1ec7u \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<p><em>B\u00ed k\u00edp ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng #3<\/em>: H\u00e3y khi\u1ebfn cho m\u1ecdi vi\u1ec7c tr\u1edf n\u00ean d\u1ec5 d\u00e0ng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n trong vi\u1ec7c k\u1ebft n\u1ed1i v\u1edbi c\u00f4ng ty, ho\u00e0n tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m hay gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, h\u1ecd s\u1ebd nhanh ch\u00f3ng t\u1eeb b\u1ecf c\u00f4ng ty c\u1ee7a b\u1ea1n v\u00e0 t\u00ecm \u0111\u1ebfn m\u1ed9t nh\u00e0 cung c\u1ea5p kh\u00e1c. Kh\u00e1ch h\u00e0ng c\u00e0ng g\u1eb7p \u00edt kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh mua h\u00e0ng, h\u1ecd s\u1ebd c\u00e0ng \u0111\u00e1nh gi\u00e1 cao b\u1ea1n.<\/p>\n<h2 id=\"4-4-cach-marketing-hieu-qua\">4. C\u00e1ch Marketing hi\u1ec7u qu\u1ea3<\/h2>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 m\u1ed9t c\u00e1ch l\u00e0m marketing hi\u1ec7u qu\u1ea3. N\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1eefng qu\u1ea3ng c\u00e1o hay nh\u1eefng l\u1eddi m\u1eddi g\u1ecdi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 b\u1eaft g\u1eb7p v\u00f4 k\u1ec3 m\u1ed7i ng\u00e0y m\u00e0 kh\u00f4ng ch\u1eafc ch\u1eafn v\u1ec1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 th\u1ef1c t\u1ebf. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c l\u00e0m marketing \u00e2m th\u1ea7m nh\u01b0ng \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 kh\u00f4ng ng\u1edd: m\u1ecdi ng\u01b0\u1eddi s\u1ebd \u0111\u1ec3 l\u1ea1i nh\u1eefng ph\u1ea3n h\u1ed3i t\u1ed1t v\u00e0 \u0111i\u1ec1u n\u00e0y s\u1ebd k\u00e9o nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u1edbi b\u1ea1n. Khi b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1eadn t\u00ecnh, h\u1ecd c\u00f3 xu h\u01b0\u1edbng t\u1ef1 nguy\u1ec7n \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i v\u1edbi t\u00e2m th\u1ebf h\u00e0i l\u00f2ng v\u00e0 mong mu\u1ed1n nhi\u1ec1u ng\u01b0\u1eddi bi\u1ebft \u0111\u1ebfn b\u1ea1n. R\u00f5 r\u00e0ng, nh\u1eefng c\u00f4ng ty c\u00f3 c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 th\u01b0\u1eddng s\u1ebd thu v\u1ec1 nhi\u1ec1u ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c h\u01a1n c\u1ea3.<\/p>\n<p><em>B\u00ed k\u00edp ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng #4:<\/em>\u00a0Trong qu\u00e1 tr\u00ecnh l\u00e0m Marketing d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, h\u00e3y nh\u1edb r\u1eb1ng kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng \u0111\u00fang. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 hi\u1ec3u l\u1ea7m b\u1ea1n v\u00e0 \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t c\u00f3 ph\u1ea7n th\u00e1i qu\u00e1. Tuy nhi\u00ean, thay v\u00ec n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng h\u1ecd \u0111\u00e3 sai, h\u00e3y b\u00ecnh t\u0129nh gi\u1ea3i th\u00edch. Thay v\u00ec n\u00f3i: \u201cB\u1ea1n sai r\u1ed3i\u201d, b\u1ea1n h\u00e3y th\u1eed b\u1eb1ng c\u00e1ch: \u201cT\u00f4i xin l\u1ed7i, nh\u01b0ng\u2026\u201d s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n<div id=\"attachment_7755\" style=\"width: 635px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-7755\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Lead-Generation1-1024x768-1.jpg\" alt=\"Lead-Generation1\" width=\"625\" height=\"468\" title=\"Lead-Generation1-1024x768-1\"><\/p>\n<p class=\"wp-caption-text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eadn t\u00e2m l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thu h\u00fat th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi<\/p>\n<\/div>\n<h2 id=\"5-ket-luan\">K\u1ebft lu\u1eadn<\/h2>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 4 l\u00fd do gi\u1ea3i th\u00edch v\u00ec sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u1ea1i l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 nh\u01b0 th\u1ebf n\u00e0o. L\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u00f2i h\u1ecfi \u1edf b\u1ea1n kh\u00f4ng qu\u00e1 nhi\u1ec1u c\u00f4ng s\u1ee9c tuy nhi\u00ean l\u1ee3i \u00edch thu \u0111\u01b0\u1ee3c l\u1ea1i kh\u00f4ng h\u1ec1 nh\u1ecf. B\u1eaft \u0111\u1ea7u ngay h\u00f4m nay, h\u00e3y th\u1ef1c s\u1ef1 coi nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d.<\/p>\n<p style=\"text-align: right\"><em>Ngu\u1ed3n Business2Community<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>Chi\u1ebfn l\u01b0\u1ee3c gia t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li><em>K\u00edch th\u00edch kh\u00e1ch h\u00e0ng nh\u1edd \u0111\u00f2n b\u1ea9y t\u00e2m l\u00fd<\/em><\/li>\n<li><em>\u0110\u1ec3 kh\u00e1ch h\u00e0ng l\u00e0m Marketing thay b\u1ea1n<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>R\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p th\u01b0\u1eddng coi nh\u1eb9 t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t sai l\u1ea7m l\u1edbn b\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 quan tr\u1ecdng m\u00e0 n\u00f3 c\u00f2n l\u00e0 v\u1ea5n \u0111\u1ec1 s\u1ed1ng c\u00f2n \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a Masterskills s\u1ebd b\u1eadt m\u00ed 4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53768"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53768"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53768\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}