{"id":5378,"date":"2023-11-29T06:54:36","date_gmt":"2023-11-29T06:54:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5378"},"modified":"2023-11-29T08:42:01","modified_gmt":"2023-11-29T08:42:01","slug":"loi-ich-cua-tqm-danh-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/loi-ich-cua-tqm-danh-cho-doanh-nghiep.html","title":{"rendered":"L\u1ee3i \u00edch c\u1ee7a TQM d\u00e0nh cho doanh nghi\u1ec7p"},"content":{"rendered":"

Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t thu\u1ed9c t\u00ednh \u0111\u1ec3 ph\u00e2n bi\u1ec7t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM (Total Quality Management) gi\u00fap cho m\u1ed9t t\u1ed5 ch\u1ee9c n\u1ed5i b\u1eadt so v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a th\u1ecb tr\u01b0\u1eddng. H\u00e3y xem x\u00e9t m\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a TQM g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00e0nh c\u00f4ng trong kinh doanh.<\/strong><\/p>\n

\"Ti\u00eau
<\/figcaption><\/figure>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 1: GI\u1ea2M CHI PH\u00cd V\u00c0 T\u0102NG KH\u1ea2 N\u0102NG SINH L\u1edcI<\/strong><\/h3>\n

TQM gi\u00fap gi\u1ea3m t\u1ed5ng chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng. N\u00f3 d\u1ef1a tr\u00ean nguy\u00ean t\u1eafc ng\u0103n ch\u1eb7n c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u1ecb l\u1ed7i thay v\u00ec ph\u1ea3i tr\u1ea3 gi\u00e1 b\u1eb1ng chi ph\u00ed do l\u1ed7i ch\u1ea5t l\u01b0\u1ee3ng. V\u00ec v\u1eady, v\u1ec1 c\u01a1 b\u1ea3n, n\u00f3 nh\u1eb1m m\u1ee5c \u0111\u00edch s\u1ea3n xu\u1ea5t c\u00e1c s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 kh\u00f4ng c\u00f3 l\u1ed7i. Do \u0111\u00f3, TQM mang l\u1ea1i l\u1ee3i \u00edch gi\u1ea3m chi ph\u00ed, t\u1eeb \u0111\u00f3 t\u0103ng l\u1ee3i nhu\u1eadn. Nhi\u1ec1u c\u00f4ng ty nh\u01b0 Toyota Motors v\u00e0 Motorola \u0111\u00e3 gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c k\u1ef9 thu\u1eadt TQM.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 2: T\u1ea0O \u0110I\u1ec0U KI\u1ec6N THU\u1eacN L\u1ee2I CHO N\u0102NG SU\u1ea4T<\/strong><\/h3>\n

Gi\u1ea3m chi ph\u00ed l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 t\u0103ng n\u0103ng su\u1ea5t. N\u0103ng su\u1ea5t ng\u1ee5 \u00fd s\u1ea3n l\u01b0\u1ee3ng t\u1ed1i \u0111a v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng t\u1ed1i \u01b0u c\u00e1c ngu\u1ed3n l\u1ef1c. Do \u0111\u00f3, ch\u1ea5t l\u01b0\u1ee3ng v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a ngu\u1ed3n l\u1ef1c v\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng, c\u00f4ng ngh\u1ec7 cao c\u1ea5p v\u00e0 nh\u00e2n vi\u00ean c\u00f3 n\u0103ng l\u1ef1c s\u1ebd n\u00e2ng cao n\u0103ng su\u1ea5t.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 3: GI\u1ea2M C\u00c1C HO\u1ea0T \u0110\u1ed8NG D\u01af TH\u1eeaA<\/strong><\/h3>\n

TQM \u00e1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng b\u1eb1ng c\u00e1ch ph\u00e2n c\u00f4ng c\u00e1c nh\u00f3m c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00f4ng c\u1ea7n thi\u1ebft, l\u00e3ng ph\u00ed ngu\u1ed3n l\u1ef1c, nh\u1edd v\u1eady mang l\u1ea1i hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y c\u0169ng ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m tr\u00f9ng l\u1eb7p c\u00e1c nhi\u1ec7m v\u1ee5.<\/p>\n

\"Ti\u00eau<\/figure>\n
L\u1ee2I \u00cdCH C\u1ee6A TQM 4: TH\u00daC \u0110\u1ea8Y QU\u00c1 TR\u00ccNH \u0110\u1ed4I M\u1edaI<\/strong><\/figure>\n

TQM cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u v\u1ec1 b\u1ea5t k\u1ef3 th\u00e1ch th\u1ee9c \/ v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111ang g\u1eb7p ph\u1ea3i \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 \u0111\u00f3. Do \u0111\u00f3, c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ea9y m\u1ea1nh nghi\u00ean c\u1ee9u c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ti\u1ebfp c\u1eadn s\u00e1ng t\u1ea1o. C\u00e1ch ti\u1ebfp c\u1eadn s\u00e1ng t\u1ea1o \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 c\u1ed1t l\u00f5i v\u00e0 ngo\u1ea1i vi thu h\u00fat kh\u00e1ch h\u00e0ng.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 5: PH\u00c1T TRI\u1ec2N S\u1ea2N PH\u1ea8M\/D\u1ecaCH V\u1ee4 D\u00c0NH RI\u00caNG CHO TH\u1eca TR\u01af\u1edcNG<\/strong><\/h3>\n

V\u00ec tr\u1ecdng t\u00e2m ch\u00ednh c\u1ee7a TQM l\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, n\u00f3 cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u v\u00e0 \u0111\u00f2i h\u1ecfi c\u1ee7a th\u1ecb tr\u01b0\u1eddng ti\u00eau d\u00f9ng. Do \u0111\u00f3, n\u00f3 cho ph\u00e9p t\u1ed5 ch\u1ee9c cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3 cho th\u1ecb tr\u01b0\u1eddng.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 6: THI\u1ebeT L\u1eacP PH\u01af\u01a0NG PH\u00c1P QU\u1ea2N L\u00dd TO\u00c0N DI\u1ec6N<\/strong><\/h3>\n

Nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111\u1ea5u tranh v\u1edbi th\u00e1i \u0111\u1ed9 kh\u00f4ng tham gia v\u00e0 kh\u00f4ng \u1ee7ng h\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean. TQM cho ph\u00e9p mang l\u1ea1i nh\u1eefng thay \u0111\u1ed5i trong m\u00f4 h\u00ecnh h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch t\u1ea1o \u0111i\u1ec1u ki\u1ec7n ph\u00e1t tri\u1ec3n v\u0103n h\u00f3a l\u00e0m vi\u1ec7c t\u1ed1t, l\u00e0m vi\u1ec7c theo nh\u00f3m, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n, s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 do \u0111\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t t\u1ed1t h\u01a1n.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 7: TH\u00daC \u0110\u1ea8Y C\u1ea2I TI\u1ebeN LI\u00caN T\u1ee4C<\/strong><\/h3>\n

N\u1ec1n t\u1ea3ng c\u01a1 b\u1ea3n c\u1ee7a TQM l\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i. Do \u0111\u00f3, c\u00e1c th\u1ef1c h\u00e0nh TQM \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 mang l\u1ea1i s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c cho c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 h\u1ed3i sinh li\u00ean t\u1ee5c c\u1ee7a c\u00e1c quy tr\u00ecnh.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 8: T\u1ea0O L\u1ee2I TH\u1ebe C\u1ea0NH TRANH<\/strong><\/h3>\n

S\u1ef1 c\u1ea1nh tranh ng\u00e0y c\u00e0ng t\u0103ng th\u00e1ch th\u1ee9c t\u1ed5 ch\u1ee9c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a th\u1ecb tr\u01b0\u1eddng ti\u00eau d\u00f9ng. Th\u1ef1c h\u00e0nh TQM t\u1ecf ra h\u1eefu \u00edch trong vi\u1ec7c hi\u1ec3u xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u1ea1nh tranh \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u1eb1m kh\u1eafc ph\u1ee5c \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1.<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 9: N\u00c2NG CAO DANH TI\u1ebeNG V\u00c0 UY T\u00cdN<\/strong><\/h3>\n

Khi TQM t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 c\u00e1i nh\u00ecn t\u1ed1t v\u1ec1 t\u1ed5 ch\u1ee9c. C\u00e1c b\u00ean li\u00ean quan n\u1ed9i b\u1ed9 (nh\u00e2n vi\u00ean v\u00e0 nh\u00e0 \u0111\u1ea7u t\u01b0) nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn v\u00e0 l\u1ee3i nhu\u1eadn t\u1ed1t, trong khi c\u00e1c b\u00ean li\u00ean quan b\u00ean ngo\u00e0i (kh\u00e1ch h\u00e0ng) nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng h\u00e0ng h\u00f3a v\u01b0\u1ee3t tr\u1ed9i. \u0110i\u1ec1u n\u00e0y n\u00e2ng cao danh ti\u1ebfng v\u00e0 uy t\u00edn cho doanh nghi\u1ec7p<\/p>\n

\"Ti\u00eau
<\/figcaption>L\u1ee2I \u00cdCH C\u1ee6A TQM 10: T\u1ea0O \u0110I\u1ec0U KI\u1ec6N GIAO TI\u1ebeP HI\u1ec6U QU\u1ea2 V\u00c0 N\u00c2NG CAO TINH TH\u1ea6N C\u1ee6A NH\u00c2N VI\u00caN<\/strong><\/figure>\n

Th\u00f4ng th\u01b0\u1eddng, giao ti\u1ebfp kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 kh\u00f4ng hi\u1ec7u qu\u1ea3 l\u00e0 m\u1ed9t tr\u1edf ng\u1ea1i cho s\u1ef1 ho\u1ea1t \u0111\u1ed9ng v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u00fang \u0111\u1eafn c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 hi\u1ec3u bi\u1ebft kh\u00f4ng \u0111\u00fang, n\u0103ng su\u1ea5t th\u1ea5p, ch\u1ea5t l\u01b0\u1ee3ng k\u00e9m, l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c, t\u1eeb \u0111\u00f3 l\u00e0m gi\u1ea3m tinh th\u1ea7n l\u00e0m vi\u1ec7c. Trong khi \u0111\u00f3, TQM t\u1ea1o \u0111i\u1ec1u ki\u1ec7n giao ti\u1ebfp v\u00e0 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 h\u1ec7 th\u1ed1ng ph\u00e2n c\u1ea5p qu\u1ea3n l\u00fd kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y th\u00fac \u0111\u1ea9y tinh th\u1ea7n nh\u00e2n vi\u00ean v\u00e0 l\u00e0m vi\u1ec7c theo nh\u00f3m hi\u1ec7u qu\u1ea3 h\u01a1n<\/p>\n

L\u1ee2I \u00cdCH C\u1ee6A TQM 11: MANG L\u1ea0I S\u1ef0 H\u00c0I L\u00d2NG CHO KH\u00c1CH H\u00c0NG<\/strong><\/h3>\n

V\u00ec TQM h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i cho kh\u00e1ch h\u00e0ng trong th\u1eddi gian d\u00e0i, n\u00ean s\u1ed1 l\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 kh\u00e1 \u00edt. Do \u0111\u00f3, n\u00f3 bi\u1ec3u th\u1ecb vi\u1ec7c s\u1eed d\u1ee5ng \u00edt t\u00e0i nguy\u00ean h\u01a1n v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1edd v\u1eady, th\u1ecb ph\u1ea7n c\u0169ng t\u0103ng l\u00ean khi c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111\u1ea1i s\u1ee9 \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t thu\u1ed9c t\u00ednh \u0111\u1ec3 ph\u00e2n bi\u1ec7t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM (Total Quality Management) gi\u00fap cho m\u1ed9t t\u1ed5 ch\u1ee9c n\u1ed5i b\u1eadt so v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a th\u1ecb tr\u01b0\u1eddng. H\u00e3y xem x\u00e9t m\u1ed9t s\u1ed1 l\u1ee3i \u00edch […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5378"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5378"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5378\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}