{"id":53797,"date":"2023-12-20T08:47:36","date_gmt":"2023-12-20T01:47:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tai-sao-dich-vu-khach-hang-nam-2016-can-su-chu-dong.html"},"modified":"2023-12-20T08:47:36","modified_gmt":"2023-12-20T01:47:36","slug":"tai-sao-dich-vu-khach-hang-nam-2016-can-su-chu-dong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tai-sao-dich-vu-khach-hang-nam-2016-can-su-chu-dong.html","title":{"rendered":"T\u1ea1i sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng  c\u1ea7n s\u1ef1 ch\u1ee7 \u0111\u1ed9ng?"},"content":{"rendered":"<div id=\"test\">\n<p style=\"text-align: justify\">B\u1ea5t k\u1ec3 \u0111ang ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c n\u00e0o, vi\u1ec7c cung c\u1ea5p c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 b\u1ecf qua, ngay c\u1ea3 khi b\u1ea1n \u0111\u00e3 s\u1edf h\u1eefu m\u1ed9t website t\u1ed1i \u01b0u nh\u1ea5t. Tuy nhi\u00ean, \u0111\u00e2y m\u1edbi ch\u1ec9 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o.<\/p>\n<p style=\"text-align: justify\">B\u01b0\u1edbc sang , b\u1ea1n c\u1ea7n ph\u1ea3i nh\u1eadn th\u1ee9c r\u00f5 h\u01a1n v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u2013 nh\u00e2n t\u1ed1 s\u1ebd l\u00e0m n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u thay v\u00ec gi\u00e1 c\u1ea3 hay ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y. \u0110\u00f3 c\u0169ng l\u00fd do v\u00ec sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong .<\/p>\n<h2 style=\"text-align: justify\" id=\"1-trai-nghiem-hoan-hao-khong-co-cho-cho-su-bi-dong\">Tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o kh\u00f4ng c\u00f3 ch\u1ed7 cho s\u1ef1 b\u1ecb \u0111\u1ed9ng<\/h2>\n<div id=\"attachment_7559\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7559\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/dich-vu-khach-hang-2016-e1459355438942.jpg\" alt=\"N\u0103m 2016 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 b\u01b0\u1edbc ngo\u1eb7t trong ph\u00e1t tri\u1ec3n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"242\" title=\"dich-vu-khach-hang-2016-e1459355438942\"><\/p>\n<p class=\"wp-caption-text\">N\u0103m 2016 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 b\u01b0\u1edbc ngo\u1eb7t trong ph\u00e1t tri\u1ec3n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<p style=\"text-align: justify\">Kh\u00e1i ni\u1ec7m ho\u00e0n h\u1ea3o ch\u1ec9 l\u00e0 t\u01b0\u01a1ng \u0111\u1ed1i. Nh\u01b0ng n\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n hi\u1ec7n m\u1edbi ch\u1ec9 d\u1eebng l\u1ea1i \u1edf m\u1ee9c ng\u1ed3i \u0111\u00f3 v\u00e0 ch\u1edd \u0111\u1ee3i kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 khi g\u1eb7p v\u1ea5n \u0111\u1ec1, th\u00ec ch\u1eafc ch\u1eafn tr\u1ea3i nghi\u1ec7m kh\u00f3 c\u00f3 th\u1ec3 ho\u00e0n h\u1ea3o \u0111\u01b0\u1ee3c. Kh\u00f4ng nh\u1eefng th\u1ebf, n\u1ebfu b\u1ea1n m\u1edbi ch\u1ec9 tri\u1ec3n khai d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1ecb \u0111\u1ed9ng th\u00ec t\u1ed1t nh\u1ea5t n\u00ean kh\u1eafc ph\u1ee5c nh\u1eefng ti\u00eau c\u1ef1c \u0111\u00f3 th\u1eadt nhanh ch\u00f3ng.<\/p>\n<p style=\"text-align: justify\">N\u0103m 2016, lu\u1eadt ch\u01a1i \u0111\u00e3 thay \u0111\u1ed5i, s\u1ef1 ch\u1ee7 \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, th\u1eadm ch\u00ed tr\u01b0\u1edbc c\u1ea3 khi kh\u00e1ch truy c\u1eadp nh\u1eadn ra l\u00e0 h\u1ecd c\u1ea7n n\u00f3 s\u1ebd chi\u1ebfn th\u1eafng. Ch\u1eb3ng h\u1ea1n nh\u01b0 khi kh\u00e1ch h\u00e0ng \u1edf trang thanh to\u00e1n qu\u00e1 l\u00e2u, b\u1ea1n c\u1ea7n ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c r\u1eb1ng c\u00f3 th\u1ec3 h\u1ecd \u0111ang g\u1eb7p kh\u00f3 kh\u0103n hay l\u1ed7i n\u00e0o \u0111\u00f3 trong c\u00e1c thao t\u00e1c v\u00e0 nhanh ch\u00f3ng xu\u1ea5t hi\u1ec7n \u0111\u1ec3 t\u01b0 v\u1ea5n cho h\u1ecd v\u1edbi vai tr\u00f2 c\u1ee7a m\u1ed9t chuy\u00ean gia. C\u00f2n n\u1ebfu b\u1ea1n ng\u1ed3i ch\u1edd, r\u1ea5t c\u00f3 th\u1ec3 h\u1ecd \u0111\u00e3 b\u1ecf \u0111i v\u00ec kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi nh\u1eadn ra s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a b\u1ea1n.<\/p>\n<p style=\"text-align: justify\">N\u00f3i nh\u01b0 th\u1ebf kh\u00f4ng c\u00f3 ngh\u0129a r\u1eb1ng, b\u1ea1n ph\u1ea3i tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 ti\u00ean tri, bi\u1ebft \u0111\u1ecdc \u00fd ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c t\u00edch h\u1ee3p\u00a0gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn\u00a0nh\u01b0 Masterskills\u00a0c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n theo s\u00e1t v\u00e0 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ed7 tr\u1ee3 v\u00e0 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 t\u00ecm h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n<p style=\"text-align: justify\">Ch\u1eb3ng h\u1ea1n, v\u1edbi t\u00ednh n\u0103ng trigger c\u1ee7a Masterskills, b\u1ea1n c\u00f3 th\u1ec3\u00a0t\u1ef1 \u0111\u1ed9ng m\u1eddi chat, g\u1eedi tin nh\u1eafn c\u0169ng nh\u01b0 g\u1eafn\/x\u00f3a nh\u00e3n kh\u00e1ch truy c\u1eadp\u00a0\u2013 t\u1ef1 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng t\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng theo \u0111i\u1ec1u ki\u1ec7n b\u1ea1n thi\u1ebft l\u1eadp t\u1eeb tr\u01b0\u1edbc. T\u1eadn d\u1ee5ng nh\u1eefng t\u00ednh n\u0103ng \u201cnh\u1ecf m\u00e0 c\u00f3 v\u00f5\u201d n\u00e0y, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t <em>(B\u1ea1n c\u00f3 th\u1ec3 xem th\u00eam v\u1ec1 trigger t\u1ea1i \u0111\u00e2y)<\/em>.<\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, cho d\u00f9 Live Chat c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ef1 \u0111\u1ed9ng g\u1eedi l\u1eddi m\u1eddi tham gia cu\u1ed9c chat, nh\u01b0ng sau \u0111\u00f3 b\u1ea1n c\u1ea7n ph\u1ea3i th\u1ef1c s\u1ef1 tham gia cu\u1ed9c tr\u00f2 chuy\u1ec7n. B\u1edfi, gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u1edbi m\u1ee5c \u0111\u00edch h\u1ecfi \u2013 \u0111\u00e1p \u0111\u01a1n thu\u1ea7n, m\u00e0 n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u00f3 nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00e1 nh\u00e2n h\u00f3a, g\u00f3p ph\u1ea7n mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o cho kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_7654\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7654\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Cus-exp.jpg\" alt=\"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"480\" title=\"Cus-exp\"><\/p>\n<p class=\"wp-caption-text\">Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u1eadt s\u1ef1 thay \u0111\u1ed5i. \u0110\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m then ch\u1ed1t \u0111\u1ec3 doanh nghi\u1ec7p t\u1eadn d\u1ee5ng v\u00e0 th\u1ef1c s\u1ef1 b\u1ee9t ph\u00e1<\/p>\n<\/div>\n<h2 style=\"text-align: justify\" id=\"2-trai-nghiem-hoan-hao-can-tinh-ca-nhan-hoa\">Tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o c\u1ea7n t\u00ednh c\u00e1 nh\u00e2n h\u00f3a<strong><strong><br \/><\/strong><\/strong><\/h2>\n<p style=\"text-align: justify\"><strong><span style=\"font-weight: 400\">C\u00e1 nh\u00e2n h\u00f3a t\u1eebng tr\u1ea3i nghi\u1ec7m th\u1ef1c s\u1ef1 quan tr\u1ecdng, nh\u1ea5t l\u00e0 khi c\u00f3 th\u1ec3 x\u1ea3y ra ngay l\u1eadp t\u1ee9c v\u00e0 ch\u1ee7 \u0111\u1ed9ng. Theo th\u1ed1ng k\u00ea c\u1ee7a Aberdeen Group, 75% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch th\u00fa khi ti\u1ebfp nh\u1eadn c\u00e1c th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a t\u1eeb th\u01b0\u01a1ng hi\u1ec7u.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">2016 \u0111\u01b0\u1ee3c gi\u1edbi chuy\u00ean gia \u0111\u00e1nh gi\u00e1 l\u00e0 n\u0103m c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. Kh\u00e1ch truy c\u1eadp mu\u1ed1n \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 mang t\u00ednh c\u00e1 nh\u00e2n, \u0111\u1ec1 xu\u1ea5t s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 c\u00e1ch n\u00f3i chuy\u1ec7n th\u1ea5u hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">T\u1ea5t nhi\u00ean, b\u1ea1n kh\u00f4ng n\u00ean b\u1ecf qua b\u01b0\u1edbc t\u00edch h\u1ee3p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u1edbi h\u1ec7 th\u1ed1ng CRM \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i ngay khi b\u1eaft \u0111\u1ea7u. K\u1ebft h\u1ee3p \u0111i\u1ec1u n\u00e0y v\u1edbi phong c\u00e1ch giao ti\u1ebfp th\u00e2n thi\u1ec7n v\u00e0 \u1ee9ng x\u1eed c\u00e1 nh\u00e2n h\u00f3a ch\u1eafc ch\u1eafn s\u1ebd mang \u0111\u1ebfn m\u1ed9t tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng th\u1ec3 ho\u00e0n h\u1ea3o h\u01a1n. T\u00edch h\u1ee3p CRM c\u0169ng cho ph\u00e9p b\u1ea1n ti\u1ebfp nh\u1eadn c\u0169ng nh\u01b0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng thay v\u00ec bi\u1ebfn h\u1ecd th\u00e0nh con v\u1eb9t, gi\u1ea3i th\u00edch \u0111i gi\u1ea3i th\u00edch l\u1ea1i v\u1ea5n \u0111\u1ec1 m\u00e0 m\u00ecnh g\u1eb7p ph\u1ea3i \u1edf b\u1ea5t k\u1ef3 tr\u1ea1m d\u1eebng ch\u00e2n n\u00e0o.<\/span><\/strong><\/p>\n<div id=\"attachment_7652\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7652\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Personalization.jpg\" alt=\"C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"341\" title=\"Personalization\"><\/p>\n<p class=\"wp-caption-text\">C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o h\u01a1n bao gi\u1edd h\u1ebft<\/p>\n<\/div>\n<p style=\"text-align: justify\"><strong><span style=\"font-weight: 400\">N\u0103m 2016, h\u00e3y t\u1eadn d\u1ee5ng l\u1ee3i th\u1ebf c\u1ee7a Live Chat \u0111\u1ec3 truy\u1ec1n t\u1ea3i t\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 ch\u1ee7 \u0111\u1ed9ng. H\u00e3y b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 chuy\u00ean nghi\u1ec7p c\u00f9ng k\u00eanh t\u01b0\u01a1ng t\u00e1c tuy\u1ec7t v\u1eddi \u0111\u1ec3 mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o b\u1ea5t k\u1ef3 l\u00fac n\u00e0o h\u1ecd gh\u00e9 qua.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">Nh\u01b0 \u0111\u00e3 chia s\u1ebb \u1edf tr\u00ean, b\u1ea1n n\u00ean ph\u00e2n t\u00edch l\u01b0u l\u01b0\u1ee3ng kh\u00e1ch truy c\u1eadp website c\u00f9ng tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. \u1ede \u0111\u00e2u v\u00e0 khi n\u00e0o kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi v\u1ea5n \u0111\u1ec1 n\u00e0y? T\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd v\u00e0 h\u00e0nh \u0111\u1ed9ng. Ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch truy c\u1eadp website \u0111ang g\u1eb7p v\u01b0\u1edbng m\u1eafc v\u00e0 t\u1eadn d\u1ee5ng th\u00f4ng tin ph\u1ea3n h\u1ed3i \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng trong th\u1eddi gian d\u00e0i. B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c 98% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng \u2013 m\u1ed9t con s\u1ed1 \u0111\u00e1ng m\u01a1 \u01b0\u1edbc.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">Thay v\u00ec \u201cng\u1ed3i v\u00e0 ch\u1edd \u0111\u1ee3i c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ebfn v\u1edbi b\u1ea1n\u201d,  l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1ee9t ph\u00e1. \u0110\u00e1nh gi\u00e1 l\u1ea1i c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a m\u00ecnh, tham kh\u1ea3o nh\u1eefng g\u1ee3i \u00fd c\u1ee7a Masterskills v\u00e0 c\u00e2n nh\u1eafc l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi nh\u1ea5t. B\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng vi\u1ec7c c\u00e1 nh\u00e2n tr\u1ea3i nghi\u1ec7m v\u00e0 ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 l\u00e0 nh\u1eefng nh\u00e2n t\u1ed1 quy\u1ebft \u0111\u1ecbnh nh\u1ea5t.<\/span><\/strong><\/p>\n<p style=\"text-align: right\"><em>Theo Miles Hobson<\/em><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:\u00a0<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng 2016: \u0110i\u1ec1u g\u00ec \u0111ang ch\u1edd b\u1ea1n?<\/em><\/li>\n<li style=\"text-align: left\"><em>T\u1ef1 h\u1ed7 tr\u1ee3 \u2013 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"text-align: justify\">B\u1ea5t k\u1ec3 \u0111ang ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c n\u00e0o, vi\u1ec7c cung c\u1ea5p c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 b\u1ecf qua, ngay c\u1ea3 khi b\u1ea1n \u0111\u00e3 s\u1edf h\u1eefu m\u1ed9t website t\u1ed1i \u01b0u nh\u1ea5t. Tuy nhi\u00ean, \u0111\u00e2y m\u1edbi ch\u1ec9 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53797"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53797"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53797\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}