{"id":5381,"date":"2023-11-29T17:15:08","date_gmt":"2023-11-29T17:15:08","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5381"},"modified":"2023-11-30T01:25:15","modified_gmt":"2023-11-30T01:25:15","slug":"cac-nguyen-tac-cua-tqm","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cac-nguyen-tac-cua-tqm.html","title":{"rendered":"C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a TQM"},"content":{"rendered":"

1. \u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1o gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng v\u00e0 do kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, do \u0111\u00f3 doanh nghi\u1ec7p ph\u1ea3i bi\u1ebft r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ai, nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a h\u1ecd, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c k\u1ef3 v\u1ecdng kh\u00f4ng r\u00f5 r\u00e0ng ho\u1eb7c khong \u0111\u01b0\u1ee3c n\u00f3i ra \u0111\u1ec3 ph\u00e1t tri\u1ec3n, thi\u1ebft k\u1ebf nh\u1eefng s\u1ea3n ph\u1ea9m h\u1eefu d\u1ee5ng, \u0111\u00e1ng tin c\u1eady, kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng m\u00e0 c\u00f2n c\u1ed1 g\u1eafng \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nh\u1eefng \u0111\u00f2i h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o \u01b0u th\u1ebf so v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. \u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m chi\u1ebfn l\u01b0\u1ee3c. Nguy\u00ean t\u1eafc n\u00e0y \u0111\u00f2i h\u1ecfi ph\u1ea3i m\u1edf r\u1ed9ng ph\u1ea1m vi th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u1edf th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5, m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng. N\u00f3 c\u0169ng \u0111\u00f2i h\u1ecfi s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong qu\u1ea3n l\u00fd v\u00e0 k\u1ef9 thu\u1eadt. Th\u00f4ng qua nh\u1eefng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng n\u00e0y, h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u00e0 qu\u1ea3n l\u00fd 1 c\u00e1ch kinh t\u1ebf nh\u1ea5t.<\/p>\n

<\/div>\n

TQM h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng, kh\u00f4ng ph\u1ea3i h\u01b0\u1edbng v\u1ec1 ng\u01b0\u1eddi s\u1ea3n xu\u1ea5t: qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng xuy\u00ean su\u1ed1t t\u1ea5t c\u1ea3 c\u00e1c giai \u0111o\u1ea1n s\u1ea3n xu\u1ea5t v\u00e0 cu\u1ed1i c\u00f9ng \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi mua th\u00e0nh ph\u1ea9m. V\u00ec th\u1ebf TQM \u0111\u01b0\u1ee3c coi l\u00e0 h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

C\u0169ng ch\u00ednh v\u00ec \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0o ng\u01b0\u1eddi ti\u00eau d\u00f9ng, cho n\u00ean trong TQM, c\u00e1c doanh nghi\u1ec7p c\u1ea7n quan t\u00e2m \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ebfn chi ph\u00ed trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n

\u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c oi l\u00e0 1 nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n nh\u1ea5t trong TQM. \u0110\u00f3 ch\u00ednh l\u00e0 l\u00fd do v\u00ec sao ho\u1ea1t \u0111\u1ed9ng TQM \u0111\u00e3 chuy\u1ec3n t\u1eeb s\u1ef1 nh\u1ea5n m\u1ea1nh vi\u1ec7c gi\u1eef v\u1eefng ch\u1ea5t l\u01b0\u1ee3ng trong su\u1ed1t qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t sang vi\u1ec7c x\u00e2y d\u1ef1ng ch\u1ea5t l\u01b0\u1ee3ng cho s\u1ea3n ph\u1ea9m b\u1eb1ng c\u00e1ch ph\u00e1t tri\u1ec3n, thi\u1ebft k\u1ebf v\u00e0 t\u1ea1o ra nh\u1eefng s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u00e1p \u1ee9ng nh\u1eefng \u0111\u00f2i h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean nhi\u1ec1u c\u00f4ng ty v\u1eabn c\u1ed1 ch\u1ed1ng l\u1ea1i qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi nh\u1eadn th\u1ee9c, h\u1ecd v\u1eabn h\u01b0\u1edbng v\u00e0o s\u1ea3n xu\u1ea5t. Xu h\u01b0\u1edbng n\u00e0y ch\u1ec9 th\u00edch h\u1ee3p cho th\u1ecb tr\u01b0\u1eddng \u0111\u1ed9c quy\u1ec1n, th\u1ecb tr\u01b0\u1eddng kh\u00e9p k\u00edn hay c\u00f3 \u0111\u1ea7u v\u00e0o h\u1ea1n ch\u1ebf.<\/p>\n

2. S\u1ef1 l\u00e3nh \u0111\u1ea1o<\/strong><\/p>\n

\u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n c\u00f3 ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed3ng b\u1ed9, ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong \u0111\u01a1n v\u1ecb. Nh\u01b0ng trong \u0111\u00f3 l\u00e3nh \u0111\u1ea1o c\u00f3 vai tr\u00f2 quan tr\u1ecdng h\u01a1n c\u1ea3. \u0110\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng TQM, l\u00e3nh \u0111\u1ea1o c\u1ea7n \u0111i \u0111\u1ea7u trong m\u1ed7i n\u1ed7 l\u1ef1c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. L\u00e3nh \u0111\u1ea1o ph\u1ea3i tin t\u01b0\u1edfng tuy\u1ec7t \u0111\u1ed1i v\u00e0o\u00a0tri\u1ebft l\u00fd c\u1ee7a TQM, ph\u1ea3i cam k\u1ebft th\u1ef1c hi\u1ec7n TQM. S\u1ef1 cam k\u1ebft n\u00e0y s\u1ebd t\u1ea1o ra m\u1ed1i quan h\u1ec7 m\u1eadt thi\u1ebft gi\u1eefa chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a c\u00f4ng ty v\u00e0 chi\u1ebfn l\u01b0\u1ee3c TQM. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra c\u01a1 s\u1edf th\u1ef1c t\u1ebf v\u00e0 s\u1ef1 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng TQM. Ho\u1ea1t \u0111\u1ed9ng TQM s\u1ebd kh\u00f4ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 n\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 cam k\u1ebft tri\u1ec7t \u0111\u1ec3 c\u1ee7a l\u00e3nh \u0111\u1ea1o. Nguy\u00ean t\u1eafc n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e1c chuy\u00ean gia v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng n\u00eau ra t\u1eeb nh\u1eefng n\u0103m 60 v\u00e0 ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u1eeba nh\u1eadn r\u1ed9ng r\u00e3i.<\/p>\n

L\u00e3nh \u0111\u1ea1o ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau, l\u00e3nh \u0111\u1ea1o ph\u1ea3i bi\u1ebft t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u h\u00e0nh 1 c\u00e1ch linh ho\u1ea1t, ph\u1ea3i t\u1ea1o ra 1 h\u1ec7 th\u1ed1ng l\u00e0m vi\u1ec7c mang t\u00ednh ph\u00f2ng ng\u1eeba, t\u1ed5 ch\u1ee9c h\u1ec7 th\u1ed1ng th\u00f4ng tin h\u1eefu hi\u1ec7u, \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111\u01b0\u1ee3c t\u1ef1 do trao \u0111\u1ed5i \u00fd ki\u1ebfn, th\u00f4ng hi\u1ec3u v\u00e0 th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3\u00a0m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

3. S\u1ef1 tham gia c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean<\/strong><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh trong su\u1ed1t v\u00f2ng \u0111\u1eddi s\u1ea3n ph\u1ea9m, n\u00f3 kh\u00f4ng t\u1ef1 nhi\u00ean sinh ra, m\u00e0 c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd. Khi gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng 1 s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3 ph\u1ea3i gi\u1ea3i quy\u1ebft \u0111\u1ea7y \u0111\u1ee7 c\u00e1c m\u1eb7t, m\u1ecdi kh\u00e2u, m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i c\u1ee7a qu\u00e1 tr\u00ecnh t\u1ea1o th\u00e0nh ch\u1ea5t l\u01b0\u1ee3ng. T\u1eeb vi\u1ec7c \u0111i\u1ec1u tra nhu c\u1ea7u, \u0111\u1ecbnh ra c\u00e1c ch\u1ec9 ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ebfn thi\u1ebft k\u1ebf, s\u1ea3n xu\u1ea5t, ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1. N\u00f3i c\u00e1ch kh\u00e1c, ch\u1ea5t l\u01b0\u1ee3ng li\u00ean quan \u0111\u1ebfn m\u1ecdi b\u1ed9 ph\u1eadn, m\u1ecdi th\u00e0nh vi\u00ean trong doanh nghi\u1ec7p. Con ng\u01b0\u1eddi l\u00e0 ngu\u1ed3n l\u1ef1c quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ecdi doanh nghi\u1ec7p v\u00e0 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c h\u00ecnh th\u00e0nh ch\u1ea5t l\u01b0\u1ee3ng. Do \u0111\u00f3, trong qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p l\u00e0 bi\u1ec7n ph\u00e1p th\u00edch h\u1ee3p \u0111\u1ec3 huy \u0111\u1ed9ng h\u1ebft t\u00e0i n\u0103ng c\u1ee7a con ng\u01b0\u1eddi \u1edf m\u1ecdi c\u1ea5p, m\u1ecdi ng\u00e0nh v\u00e0o vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u1ed5n \u0111\u1ecbnh v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

\u0110\u1ec3 huy \u0111\u1ed9ng s\u1ef1 tham gia c\u1ee7a th\u00e0nh vi\u00ean, doanh nghi\u1ec7p c\u1ea7n t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c thu\u1eadn l\u1ee3i, x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch, \u0111\u1ed9ng vi\u00ean khen th\u01b0\u1edfng th\u1ecfa \u0111\u00e1ng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 nh\u00e2n vi\u00ean h\u1ecdc h\u1ecfi, n\u00e2ng cao ki\u1ebfn th\u1ee9c v\u00e0 th\u1ef1c h\u00e0nh nh\u1eefng k\u1ef9 n\u0103ng m\u1edbi.<\/p>\n

4. T\u00ednh h\u1ec7 th\u1ed1ng<\/strong><\/p>\n

Kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n ch\u1ea5t l\u01b0\u1ee3ng theo t\u1eebng y\u1ebfu t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng 1 c\u00e1ch ri\u00eang l\u1ebb m\u00e0 ph\u1ea3i xem x\u00e9t to\u00e0n b\u1ed9 c\u00e1c y\u1ebfu t\u1ed1 m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng, \u0111\u1ed3ng b\u1ed9 v\u00e0 to\u00e0n di\u1ec7n. Ph\u01b0\u01a1ng ph\u00e1p h\u1ec7 th\u1ed1ng l\u00e0 c\u00e1ch th\u1ee9c qu\u1ea3n l\u00fd m\u1ecdi b\u1ed9 ph\u1eadn c\u1ee7a t\u1ed5 ch\u1ee9c sao cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c c\u00f9ng h\u01b0\u1edbng v\u1ec1 m\u1ee5c ti\u00eau chung.<\/p>\n

Vi\u1ec7c x\u00e1c \u0111\u1ecbnh, nh\u1eadn th\u1ee9c v\u00e0 qu\u1ea3n l\u00fd 1 c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng, n\u00e2ng cao hi\u1ec7u l\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed7i t\u1ed5 ch\u1ee9c (th\u1ecfa m\u00e3n m\u1ecdi nh\u00e2n vi\u00ean, th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra l\u1ee3i nhu\u1eadn, gi\u00fap t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n v\u00e0 t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng c\u1ea1nh tranh).<\/p>\n

5. Nguy\u00ean t\u1eafc ki\u1ec3m tra<\/strong><\/p>\n

N\u1ebfu l\u00e0m vi\u1ec7c kh\u00f4ng ki\u1ec3m tra s\u1ebd kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c ti\u1ebfn h\u00e0nh \u0111\u1ebfn \u0111\u00e2u, k\u1ebft qu\u1ea3 ra sao, t\u1ed1t hay x\u1ea5u. Kh\u00f4ng c\u00f3 ki\u1ec3m tra s\u1ebd kh\u00f4ng c\u00f3 ho\u00e0n thi\u1ec7n \u0111i l\u00ean. Trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng v\u1eady, ki\u1ec3m tra nh\u1eb1m h\u1ea1n ch\u1ebf, ng\u0103n ch\u1eb7n nh\u1eefng sai s\u00f3t, t\u00ecm bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c nh\u1eefng kh\u00e2u y\u1ebfu, ph\u00e1t huy c\u00e1i m\u1ea1nh \u0111\u1ec3 \u0111\u01b0a ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 h\u00e0ng h\u00f3a ng\u00e0y 1 ho\u00e0n thi\u1ec7n h\u01a1n.<\/p>\n

6. Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n<\/strong><\/p>\n

M\u1ecdi quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng kinh doanh ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean vi\u1ec7c\u00a0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin. Kh\u1ea3 n\u0103ng thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00f3i l\u00ean s\u1ef1 th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

TQM \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 kip th\u1eddi. Nhi\u1ec1u khi ng\u01b0\u1eddi ta l\u1ea1i coi nh\u1eb9 c\u00f4ng t\u00e1c n\u00e0y m\u00e0 ch\u1ec9 d\u1ef1a v\u00e0o kinh nghi\u1ec7m c\u00e1 nh\u00e2n v\u00e0 tr\u1ef1c gi\u00e1c. Mu\u1ed1n th\u1ef1c hi\u1ec7n TQM hi\u1ec7u qu\u1ea3, th\u00f4ng tin ph\u1ea3i ch\u00ednh x\u00e1c, k\u1ecbp th\u1eddi v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng l\u01b0\u1ee3ng h\u00f3a \u0111\u01b0\u1ee3c. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u00f4ng tin b\u1eaft ngu\u1ed3n t\u1eeb chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p, t\u1eeb c\u00e1c qu\u00e1 tr\u00ecnh quan tr\u1ecdng, c\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ea7u v\u00e0o v\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c qu\u00e1 tr\u00ecnh \u0111\u00f3.<\/p>\n

Trong TQM ng\u01b0\u1eddi ta th\u01b0\u1eddng \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng th\u1ed1ng k\u00ea (SPC hay SQC) \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c s\u1ed1 li\u1ec7u thu \u0111\u01b0\u1ee3c, \u0111\u00e1nh gi\u00e1 ch\u00fang, r\u00fat ra c\u00e1c k\u1ebft lu\u1eadn nh\u1ea5t \u0111\u1ecbnh v\u00e0 sau \u0111\u00f3 ti\u1ebfn h\u00e0nh nh\u1eefng ho\u1ea1t \u0111\u1ed9ng th\u00edch h\u1ee3p mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao. \u0110\u00e2y l\u00e0 nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n \u0111\u01a1n gi\u1ea3n nh\u01b0ng h\u1eefu hi\u1ec7u \u0111\u1ec3 t\u00ecm ra sai s\u00f3t, \u0111\u1ea3m b\u1ea3o n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, gi\u1ea3m chi ph\u00ed x\u00e3 h\u1ed9i. Vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0y kh\u00f4ng \u0111\u00f2i h\u1ecfi b\u1ea5t c\u1ee9 th\u1ee9 \u0111\u1ea7u t\u01b0 n\u00e0o v\u1ec1 thi\u1ebft b\u1ecb, ti\u1ec1n b\u1ea1c m\u00e0 \u0111\u00f2i h\u1ecfi n\u00e2ng cao tr\u00ecnh \u0111\u1ed9 c\u00f4ng nh\u00e2n (ng\u01b0\u1eddi l\u00e0m ra s\u1ea3n ph\u1ea9m) v\u00e0 l\u00e3nh \u0111\u1ea1o d\u00e1m \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng sai s\u00f3t ng\u1ea7m \u0111ang x\u1ea3y ra.<\/p>\n

7. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/strong><\/p>\n

C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c l\u00e0 m\u1ee5c ti\u00eau, \u0111\u1ed3ng th\u1eddi c\u0169ng l\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c t\u1ed5 ch\u1ee9c. Mu\u1ed1n gia t\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh v\u00e0 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t, ban l\u00e3nh \u0111\u1ea1o ph\u1ea3i c\u00f3 1 cam k\u1ebft cho vi\u1ec7c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c qu\u00e1 tr\u00ecnh kinh doanh. Q\u00faa tr\u00ecnh kinh doanh g\u1eafn li\u1ec1n v\u1edbi t\u00f4n ch\u1ec9 v\u00e0 h\u00ecnh \u1ea3nh c\u1ee7a t\u1ed5 ch\u1ee9c. V\u00ec v\u1eady ban l\u00e3nh \u0111\u1ea1o ph\u1ea3i \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u th\u00f4ng hi\u1ec3u c\u00e1ch ti\u1ebfp c\u1eadn chung \u0111\u1ec3 c\u1ea3i ti\u1ebfn. S\u1ef1 c\u1ea3i ti\u1ebfn c\u00f3 th\u1ec3 l\u00e0 t\u1eebng b\u01b0\u1edbc nh\u1ecf ho\u1eb7c nh\u1ea3y v\u1ecdt. C\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c l\u00e0 chu tr\u00ecnh Deming (PDCA)<\/p>\n

8. Ph\u00e1t tri\u1ec3n quan h\u1ec7 h\u1ee3p t\u00e1c c\u00f9ng c\u00f3 l\u1ee3i<\/strong><\/p>\n

C\u00e1c doanh nghi\u1ec7p c\u1ea7n t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c b\u00ean trong n\u1ed9i b\u1ed9 v\u00e0 b\u00ean ngo\u00e0i \u0111\u1ec3 \u0111\u1ea1t m\u1ee5c ti\u00eau chung.<\/p>\n

C\u00e1c m\u1ed1i quan h\u1ec7 n\u1ed9i b\u1ed9 c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c quan h\u1ec7 th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng, t\u1ea1o l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 m\u1ea1ng l\u01b0\u1edbi gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 linh ho\u1ea1t, kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhanh.<\/p>\n

C\u00e1c m\u1ed1i quan h\u1ec7 b\u00ean ngo\u00e0i l\u00e0 m\u1ed1i quan h\u1ec7 v\u1edbi b\u1ea1n h\u00e0ng, ng\u01b0\u1eddi cung c\u1ea5p, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, t\u1ed5 ch\u1ee9c \u0111\u00e0o t\u1ea1o\u2026 nh\u1eefng m\u1ed1i quan h\u1ec7 b\u00ean ngo\u00e0i ng\u00e0y c\u00e0ng quan tr\u1ecdng, \u0111\u00f3 l\u00e0 nh\u1eefng m\u1ed1i quan h\u1ec7 chi\u1ebfn l\u01b0\u1ee3c. Ch\u00fang c\u00f3 th\u1ec3 gi\u00fap m\u1ed9t doanh nghi\u1ec7p th\u00e2m nh\u1eadp th\u1ecb tr\u01b0\u1eddng m\u1edbi ho\u1eb7c thi\u1ebft k\u1ebf nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u1edbi.<\/p>\n

Vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 v\u1edbi nh\u00e0 cung c\u1ea5p nh\u1eb1m \u0111\u1ea3m b\u1ea3o nguy\u00ean v\u1eadt li\u1ec7u, s\u1ea3n ph\u1ea9m lu\u00f4n \u0111\u01b0\u1ee3c cung \u1ee9ng \u0111\u00fang l\u00fac, \u0111\u1ed3ng th\u1eddi l\u00e0m gi\u1ea3m t\u1ed5n th\u1ea5t cho c\u00e1c b\u00ean. Mu\u1ed1n v\u1eady, doanh nghi\u1ec7p ph\u1ea3i l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u00e1c \u0111\u00e1ng tin c\u1eady, thi\u1ebft l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 chia s\u1ebb th\u00f4ng tin li\u00ean quan cho \u0111\u1ed1i t\u00e1c.<\/p>\n

9. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3i d\u1ef1a tr\u00ean c\u01a1 s\u1edf ph\u00e1p l\u00fd<\/strong><\/p>\n

C\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p ph\u1ea3i tu\u00e2n th\u1ee7 theo \u0111\u00fang c\u00e1c v\u0103n b\u1ea3n ph\u00e1p l\u00fd c\u1ee7a nh\u00e0 n\u01b0\u1edbc v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/p>\n

Nh\u00e0 n\u01b0\u1edbc c\u1ea7n \u0111\u1ea7u t\u01b0 \u0111\u00fang m\u1ee9c t\u1edbi c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, s\u1ea3n ph\u1ea9m v\u00e0 h\u00e0ng h\u00f3a, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u1ee7a m\u1ecdi c\u00f4ng d\u00e2n, tr\u00ean c\u01a1 s\u1edf \u0111\u00f3 ban h\u00e0nh c\u00e1c ch\u1ee7 tr\u01b0\u01a1ng ch\u00ednh s\u00e1ch \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh, ph\u1ed1i h\u1ee3p t\u1ed1t m\u1ecdi m\u1eb7t c\u1ee7a c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

H\u1ec7 th\u1ed1ng ti\u00eau chu\u1ea9n h\u00f3a c\u1ea7n ph\u1ea3i ho\u00e0n thi\u1ec7n v\u00e0 kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi. C\u00e1c ti\u00eau chu\u1ea9n (nh\u1ea5t l\u00e0 ti\u00eau chu\u1ea9n h\u00e0ng xu\u1ea5t kh\u1ea9u) ph\u1ea3i mang t\u00ednh hi\u1ec7n \u0111\u1ea1i, ph\u00f9 h\u1ee3p v\u1edbi \u0111\u00f2i h\u1ecfi c\u1ee7a th\u1ecb tr\u01b0\u1eddng trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc.<\/p>\n","protected":false},"excerpt":{"rendered":"

1. \u0110\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng Ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1o gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng v\u00e0 do kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, do \u0111\u00f3 doanh nghi\u1ec7p ph\u1ea3i bi\u1ebft r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ai, nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a h\u1ecd, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c k\u1ef3 v\u1ecdng kh\u00f4ng r\u00f5 r\u00e0ng ho\u1eb7c khong \u0111\u01b0\u1ee3c n\u00f3i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,223],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5381"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5381"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5381\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}