{"id":53833,"date":"2023-12-20T08:55:37","date_gmt":"2023-12-20T01:55:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/khien-khach-hang-ngay-lap-tuc-phan-no-ban-co-muon-thu.html"},"modified":"2023-12-20T08:55:37","modified_gmt":"2023-12-20T01:55:37","slug":"khien-khach-hang-ngay-lap-tuc-phan-no-ban-co-muon-thu","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/khien-khach-hang-ngay-lap-tuc-phan-no-ban-co-muon-thu.html","title":{"rendered":"Khi\u1ebfn kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c ph\u1eabn n\u1ed9, b\u1ea1n c\u00f3 mu\u1ed1n th\u1eed?"},"content":{"rendered":"
M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u cho r\u1eb1ng chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh r\u1ea5t t\u1ed1t, ho\u00e0n h\u1ea3o, nh\u01b0ng k\u1ebft qu\u1ea3 nh\u1eadn \u0111\u01b0\u1ee3c h\u1ea7u nh\u01b0 ng\u01b0\u1ee3c l\u1ea1i. Tr\u00ean th\u1ef1c t\u1ebf, trong xu th\u1ebf ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1edf th\u00e0nh trung t\u00e2m, \u0111\u01b0\u1ee3c coi l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng g\u1eb7p tr\u1edf ng\u1ea1i kh\u00f4ng nh\u1ecf. 80% doanh nghi\u1ec7p kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng h\u1ecd cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201ccao c\u1ea5p\u201d\u2026 ch\u1ec9 c\u00f3 8% s\u1ed1 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd \u0111\u1ed3ng \u00fd v\u1edbi \u0111i\u1ec1u n\u00e0y.<\/p>\n

Trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai, c\u00f3 v\u1ebb nh\u01b0 nhi\u1ec1u doanh nghi\u1ec7p c\u0169ng kh\u00f4ng h\u1ec1 bi\u1ebft r\u1eb1ng h\u1ecd \u201cch\u01b0a \u0111i \u0111\u1ebfn n\u01a1i v\u1ec1 \u0111\u1ebfn ch\u1ed1n\u201d trong cung c\u1ea5p d\u1ecbch v\u1ee5. Nghe c\u00f3 g\u00ec \u0111\u00f3 ng\u1ea1c nhi\u00ean nh\u1ec9? Li\u1ec7u b\u1ea1n c\u00f3 \u0111ang cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 ngh\u00e8o n\u00e0n t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ? D\u01b0\u1edbi \u0111\u00e2y, Masterskills xin gi\u1edbi thi\u1ec7u 5 c\u00e1ch kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c t\u1ea1m ng\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 b\u00ean b\u1ea1n\u2026<\/p>\n

1. B\u1eaft h\u1ecd ph\u1ea3i \u0111\u1ee3i qu\u00e1 l\u00e2u tr\u00ean \u0111i\u1ec7n tho\u1ea1i<\/h2>\n

Ngay t\u1eeb nh\u1eefng n\u0103m 1978, t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u cho r\u1eb1ng \u0111\u1ee3i ch\u1edd qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 \u0111i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t. Theo m\u1ed9t kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y, 25% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi b\u1edfi v\u00ec h\u1ecd qu\u00e1 m\u1ec7t m\u1ecfi khi b\u1ecb b\u1eaft ph\u1ea3i ch\u1edd ho\u1eb7c l\u1eafng nghe nh\u1eefng c\u00e2u tho\u1ea1i v\u00f4 h\u1ed3n \u0111\u01b0\u1ee3c ghi \u00e2m s\u1eb5n. V\u00e0 ch\u1eafc ch\u1eafn b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u l\u00fd do t\u1ea1i sao \u2013 h\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng m\u00ecnh \u0111ang b\u1ecb c\u00fam, r\u1ea5t kh\u00f3 ch\u1ecbu nh\u01b0ng c\u00f3 ai \u0111\u00f3 c\u1ee9 l\u1ea3i nh\u1ea3i b\u00ean tai, l\u1eb7p \u0111i l\u1eb7p l\u1ea1i m\u1ed9t c\u00e2u kh\u00f4ng c\u1ea3m x\u00fac: \u201cCu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i. C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 ch\u1edd \u0111\u1ee3i.\u201d<\/p>\n

\"Hold-on-phone\"<\/p>\n

B\u1eaft kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 \u0111i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t<\/p>\n<\/div>\n

Tip:<\/b> M\u1ed9t c\u00e1ch nghi\u00eam t\u00fac, \u0111\u1eebng b\u1eaft kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qua \u0111i\u1ec7n tho\u1ea1i. T\u1eadp trung v\u00e0o c\u00e1ch thi\u1ebft k\u1ebf, b\u1ed1 tr\u00ed th\u00f4ng tin tr\u00ean site sao cho h\u1ea1n ch\u1ebf t\u1ed1i \u0111a tr\u01b0\u1eddng h\u1ee3p n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u1ea3m b\u1ea3o website c\u1ee7a b\u1ea1n cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft, r\u00f5 r\u00e0ng v\u00e0 \u0111i k\u00e8m m\u1ed9t l\u1ef1a ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 th\u00e2n thi\u1ec7n. K\u1ebft qu\u1ea3 s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 n\u1ebfu doanh nghi\u1ec7p \u0111\u1ea7u t\u01b0 ph\u00e1t tri\u1ec3n m\u1ed9t gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn. N\u1ec1n t\u1ea3ng n\u00e0y s\u1ebd gi\u00fap nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng x\u1eed l\u00fd nhi\u1ec1u truy v\u1ea5n c\u00f9ng m\u1ed9t l\u00fac.<\/p>\n

2. L\u00e3ng qu\u00ean kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/h2>\n

Tr\u01b0\u1edbc ti\u00ean, h\u00e3y c\u00f9ng ch\u00fang t\u00f4i xem qua m\u1ed9t s\u1ed1 th\u1ed1ng k\u00ea d\u01b0\u1edbi \u0111\u00e2y: Tr\u00ean 50% ng\u01b0\u1eddi d\u00f9ng Twitter mong ch\u1edd \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i trong v\u00f2ng 2 gi\u1edd \u2013 th\u1ea5p h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi nh\u1eefng g\u00ec doanh nghi\u1ec7p \u0111ang h\u1ed7 tr\u1ee3. 57% kh\u00e1ch h\u00e0ng ph\u1ea3i r\u1eddi web s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng, t\u1ef7 l\u1ec7 tho\u00e1t trang v\u00ec th\u1ebf c\u0169ng t\u0103ng t\u1edbi 15%. Trong khi \u0111\u00f3, xu h\u01b0\u1edbng kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u0103ng \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y c\u1ea3m gi\u00e1c b\u1ecb l\u1ea1nh nh\u1ea1t. N\u1ebfu l\u00e0 b\u1ea1n, b\u1ea1n ngh\u0129 sao?<\/p>\n

Tip:\u00a0<\/b>C\u00e1ch l\u00e0m kh\u00e1 \u0111\u01a1n gi\u1ea3n \u2013 gi\u1eef th\u00f4ng tin li\u00ean l\u1ea1c trong v\u00f9ng tho\u1ea3i m\u00e1i c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu h\u1ecd \u0111\u00e3 l\u1ef1a ch\u1ecdn li\u00ean h\u1ec7 qua m\u1ea1ng x\u00e3 h\u1ed9i, t\u1eadn d\u1ee5ng k\u00eanh \u0111\u00f3 \u0111\u1ec3 ph\u1ea3n h\u1ed3i. V\u00e0 n\u1ebfu b\u1ea1n \u0111ang lo l\u1eafng v\u1ec1 vi\u1ec7c b\u1ecf l\u1ee1 inbox, comment\u2026 h\u00e3y \u0111\u1ea7u t\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00e1m s\u00e1t m\u1ea1ng x\u00e3 h\u1ed9i. Masterskills ch\u1eafc ch\u1eafn n\u00f3 s\u1ebd gi\u00fap b\u1ea1n gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng!<\/p>\n

3. Thi\u1ebfu ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/h2>\n

\u201cUmm \u2026 xin l\u1ed7i \u2026 T\u00f4i th\u1eadt s\u1ef1 kh\u00f4ng bi\u1ebft, vui l\u00f2ng ch\u1edd trong gi\u00e2y l\u00e1t \u0111\u1ec3 t\u00f4i li\u00ean h\u1ec7 v\u1edbi chuy\u00ean vi\u00ean ph\u1ee5 tr\u00e1ch \u2026\u201d- C\u00e1ch l\u00e0m n\u00e0y ch\u1ec9 \u0111\u1ed5i l\u1ea1i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ph\u1ea3i nghi\u1ebfn r\u0103ng \u0111\u1ec3 kh\u00f4ng th\u1ed1t ra nh\u1eefng l\u1eddi b\u1ef1c t\u1ee9c. B\u1ea1n c\u00f3 mu\u1ed1n bi\u1ebft t\u1ea7n su\u1ea5t nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng? Xin th\u01b0a l\u00e0 50% th\u1eddi gian (Theo m\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y c\u1ee7a Harris). T\u01b0\u01a1ng t\u1ef1 nh\u01b0 b\u1ea1n, kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c b\u1edfi h\u1ecd mu\u1ed1n bi\u1ebft th\u00eam th\u00f4ng tin, kh\u00f4ng ph\u1ea3i \u0111\u1ec3 t\u1ed1n 10 ph\u00fat ch\u1ec9 \u0111\u1ec3 nghe nh\u1eefng \u00e2m thanh c\u1ee7a \u201cuhm\u201d\/ \u201cah\u201d\u2026<\/p>\n

Tip:\u00a0<\/b>\u0110\u1eebng \u0111\u1ec3 nh\u00e2n vi\u00ean v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n b\u1ecb \u0111\u00e1nh gi\u00e1 th\u1ea5p hay coi th\u01b0\u1eddng! Nh\u01b0ng \u0111\u1ec3 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng kho\u1ea3nh kh\u1eafc l\u00fang t\u00fang \u201cT\u00f4i kh\u00f4ng bi\u1ebft\u201d, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 th\u1eed c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ecbnh t\u00ednh d\u1ef1a tr\u00ean \u00f3c ph\u00e1n \u0111o\u00e1n. C\u00f9ng v\u1edbi k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3, x\u00e2y d\u1ef1ng quy tr\u00ecnh h\u1ee3p l\u00fd \u0111\u1ec3 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a b\u1ea1n t\u1ef1 \u0111\u1ed9ng g\u1eedi t\u1edbi \u0111\u00fang ng\u01b0\u1eddi v\u1edbi ki\u1ebfn \u200b\u200bth\u1ee9c ph\u00f9 h\u1ee3p c\u0169ng l\u00e0 c\u00e1ch gi\u1ea3m t\u1ed1i \u0111a kh\u00f3 ch\u1ecbu c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

4. Qu\u00e1 nhi\u1ec1u ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1<\/h2>\n

B\u1ea1n c\u00f3 bi\u1ebft \u0111i\u1ec1u g\u00ec t\u0103ng th\u00eam s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng v\u1ed1n kh\u00f4ng h\u00e0i l\u00f2ng? Ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u! Kh\u00e1ch h\u00e0ng \u0111\u00e3 d\u00e0nh th\u1eddi gian li\u00ean h\u1ec7 v\u00e0 \u0111\u01b0\u01a1ng nhi\u00ean h\u1ecd mu\u1ed1n ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. 67% t\u1ec9 l\u1ec7 tho\u00e1t trang c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng c\u00f2n n\u1ebfu th\u1eafc m\u1eafc \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng, \u00edt nh\u1ea5t trong l\u1ea7n t\u01b0\u01a1ng t\u00e1c \u0111\u1ea7u ti\u00ean. V\u00e0 n\u1ebfu b\u1ea1n ngay l\u1eadp t\u1ee9c x\u00f3a nh\u1eefng hi\u1ec3u l\u1ea7m v\u1ec1 quy\u1ec1n l\u1ee3i kh\u00e1ch h\u00e0ng, 70% trong s\u1ed1 h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n

Tip: <\/b>H\u00e3y khuy\u1ebfn kh\u00edch v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean! Ch\u1eb3ng h\u1ea1n, t\u1ea1i m\u1ed9t doanh nghi\u1ec7p \u0111\u1ed3 \u0111i\u1ec7n t\u1eed, qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng c\u00f3 quy\u1ec1n chi ti\u00eau t\u1edbi 10 tri\u1ec7u \u0111\u1ec3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i xin ph\u00e9p \u201c\u1edf tr\u00ean\u201d. B\u1eb1ng c\u00e1ch \u0111\u00f3, h\u1ecd ng\u0103n ch\u1eb7n \u201cs\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\u201d t\u1eeb \u201ctrong tr\u1ee9ng n\u01b0\u1edbc\u201d v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i l\u00e2u h\u01a1n.<\/p>\n

5. Bi\u1ebfn h\u1ecd th\u00e0nh con v\u1eb9t<\/h2>\n

H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng m\u1ed9t kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 t\u1edbi trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n\u2026 H\u1ecd \u0111\u00e3 ph\u1ea3i ch\u1edd \u0111\u1ee3i, nghe nh\u1eefng c\u00e2u tho\u1ea1i v\u00f4 h\u1ed3n t\u1eeb t\u1ed5ng \u0111\u00e0i v\u00e0 cu\u1ed1i c\u00f9ng g\u1eb7p \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. Ti\u1ebfp theo, m\u1ea5t v\u00e0i ph\u00fat gi\u1ea3i th\u00edch v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh \u2013 ch\u1ec9 mong \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi \u0111\u00fang ng\u01b0\u1eddi \u2026 nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd ph\u1ea3i l\u1eb7p l\u1ea1i v\u1ea5n \u0111\u1ec1 \u00edt nh\u1ea5t h\u01a1n m\u1ed9t l\u1ea7n n\u1eefa\u2026 Ch\u1ec9 \u0111\u1ecdc th\u00f4i b\u1ea1n \u0111\u00e3 th\u1ea5y kh\u00f3 ch\u1ecbu \u0111\u00fang kh\u00f4ng? V\u00e0 d\u00f9 kh\u00f3 tin, th\u1ed1ng k\u00ea v\u1eabn cho th\u1ea5y, c\u00f3 t\u1edbi 72% kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n k\u1ebft lu\u1eadn \u0111\u00e2y l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed3i t\u1ec7.<\/p>\n

Tip:\u00a0<\/b>Th\u1ef1c hi\u1ec7n chuy\u1ec3n \u0111\u1ed5i sang m\u1ed9t trung t\u00e2m li\u00ean l\u1ea1c \u0111a k\u00eanh, b\u1ea1n kh\u00f4ng ch\u1ec9 t\u1ef1 b\u01b0\u1edbc ra kh\u1ecfi s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o chi ph\u00ed \u0111i\u1ec7n tho\u1ea1i, m\u00e0 c\u00f2n gi\u00fap kh\u00e1ch h\u00e0ng tr\u00e1nh \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a vi\u1ec7c ph\u1ea3i l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u00e2u chuy\u1ec7n \u0111\u1ebfn ph\u00e1t b\u1ef1c. L\u00fac n\u00e0y, s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m live chat b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i th\u00f4ng qua t\u1eeb kh\u00f3a t\u00ecm ki\u1ebfm v\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ghi l\u1ea1i tr\u00ean ticket \u0111\u1ec3 th\u00f4i bi\u1ebfn h\u1ecd th\u00e0nh con v\u1eb9t.<\/p>\n

\"Multi-channel-service\"<\/p>\n

Chuy\u1ec3n \u0111\u1ed5i sang m\u1ed9t trung t\u00e2m li\u00ean l\u1ea1c \u0111a k\u00eanh \u0111\u1ec3 gi\u1ea3m s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o chi ph\u00ed \u0111i\u1ec7n tho\u1ea1i, gi\u00fap kh\u00e1ch h\u00e0ngkh\u00f4ng ph\u1ea3i l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n<\/div>\n

\u0110\u1ecdc \u0111\u1ebfn \u0111\u00e2y, li\u1ec7u b\u1ea1n c\u00f3 d\u00e1m kh\u1eb3ng \u0111\u1ecbnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ho\u00e0n h\u1ea3o? Trong b\u1ed1i c\u1ea3nh, 89% doanh nghi\u1ec7p l\u00ean k\u1ebf ho\u1ea1ch c\u1ea1nh tranh ch\u1ee7 y\u1ebfu d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong , li\u1ec7u b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng cho cu\u1ed9c ch\u01a1i?<\/p>\n

B\u00e0i li\u00ean quan: D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng 2016: \u0110i\u1ec1u g\u00ec \u0111ang ch\u1edd b\u1ea1n?<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai, c\u00f3 v\u1ebb nh\u01b0 nhi\u1ec1u doanh nghi\u1ec7p c\u0169ng kh\u00f4ng h\u1ec1 bi\u1ebft r\u1eb1ng h\u1ecd \u201cch\u01b0a \u0111i \u0111\u1ebfn n\u01a1i v\u1ec1 \u0111\u1ebfn ch\u1ed1n\u201d trong cung c\u1ea5p d\u1ecbch v\u1ee5. Nghe c\u00f3 g\u00ec \u0111\u00f3 ng\u1ea1c nhi\u00ean nh\u1ec9? Li\u1ec7u b\u1ea1n c\u00f3 \u0111ang cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 ngh\u00e8o n\u00e0n t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ? D\u01b0\u1edbi \u0111\u00e2y, Masterskills xin gi\u1edbi thi\u1ec7u 5 c\u00e1ch kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c t\u1ea1m ng\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 b\u00ean b\u1ea1n\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53833"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53833"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53833\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}