{"id":53840,"date":"2023-12-20T08:57:43","date_gmt":"2023-12-20T01:57:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/keo-khach-hang-khong-hai-long-quay-tro-lai.html"},"modified":"2023-12-20T08:57:43","modified_gmt":"2023-12-20T01:57:43","slug":"keo-khach-hang-khong-hai-long-quay-tro-lai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/keo-khach-hang-khong-hai-long-quay-tro-lai.html","title":{"rendered":"K\u00e9o kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng quay tr\u1edf l\u1ea1i"},"content":{"rendered":"<div id=\"test\">\n<h3 id=\"0-1-1-phan-hoi-nhanh\">1. Ph\u1ea3n h\u1ed3i nhanh<\/h3>\n<p>Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng, kh\u00f4ng vui \u0111\u1ec1u r\u1eddi b\u1ecf b\u1ea1n. M\u1ed9t trong nh\u1eefng l\u00fd do ch\u00ednh khi\u1ebfn h\u1ecd gi\u1eadn d\u1eef v\u00e0 b\u1ecf \u0111i v\u00ec h\u1ecd PH\u1ea2I CH\u1edc \u0110\u1ee2I. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 \u0111\u01b0a ra c\u00e1ch x\u1eed l\u00fd v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.<\/p>\n<ul>\n<li>\u0110\u1ea3m b\u1ea3o th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n lu\u00f4n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ch\u00ednh x\u00e1c tr\u00ean website<\/li>\n<li>Trong form li\u00ean h\u1ec7, ch\u1ec9 r\u00f5 kho\u1ea3ng th\u1eddi gian m\u00e0 c\u00e1c c\u00e2u h\u1ecfi s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi (VD 24 gi\u1edd ho\u1eb7c 2 ng\u00e0y l\u00e0m vi\u1ec7c)<\/li>\n<li>Lu\u00f4n c\u00f3 ng\u01b0\u1eddi tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i t\u01b0 v\u1ea5n<\/li>\n<li>Th\u1ef1c s\u1ef1 t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y<\/li>\n<li>Th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng (\u201cT\u00f4i hi\u1ec3u b\u1ea1n g\u1ecdi t\u1edbi v\u00ec s\u1ea3n ph\u1ea9m b\u1ea1n \u0111\u00e3 mua b\u1ecb l\u1ed7i\u201d)<\/li>\n<li>N\u1ebfu b\u1ea1n \u0111ang khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i, h\u00e3y \u0111\u01b0a ra l\u00fd do.<\/li>\n<\/ul>\n<div id=\"attachment_7148\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7148\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Save-time-2-crop.jpg\" alt=\"Ph\u1ea3n \u1ee9ng nhanh, kh\u00f4ng b\u1eaft kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng\" width=\"650\" height=\"472\" title=\"Save-time-2-crop\"><\/p>\n<p class=\"wp-caption-text\">Ph\u1ea3n \u1ee9ng nhanh, kh\u00f4ng b\u1eaft kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/p>\n<\/div>\n<p>H\u00e3y qu\u00fd tr\u1ecdng th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1ed1ng nh\u01b0 b\u1ea1n qu\u00fd tr\u1ecdng th\u1eddi gian c\u1ee7a b\u1ea1n.<\/p>\n<h3 id=\"0-2-2-thua-nhan-va-xin-loi\">2. Th\u1eeba nh\u1eadn v\u00e0 xin l\u1ed7i<\/h3>\n<p>Ngo\u00e0i nh\u1eefng c\u00e2u c\u1ea3m \u01a1n, kh\u00e1ch h\u00e0ng c\u0169ng th\u00edch doanh nghi\u1ec7p n\u00f3i xin l\u1ed7i hay nh\u1eadn tr\u00e1ch nhi\u1ec7m. Kh\u00f4ng g\u00ec l\u00e0 ho\u00e0n h\u1ea3o, ngay c\u1ea3 nh\u1eefng doanh nghi\u1ec7p l\u1edbn v\u1eabn c\u00f3 th\u1ec3 m\u1eafc sai l\u1ea7m. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 c\u00e1ch b\u1ea1n s\u1eeda ch\u1eefa nh\u1eefng sai l\u1ea7m \u0111\u00f3. \u201cCh\u00fang t\u00f4i s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m\u201d lu\u00f4n l\u00e0 c\u00e2u n\u00f3i m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n nghe khi h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1.<\/p>\n<div id=\"attachment_7149\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7149\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Apology.png\" alt='Kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n nghe c\u00e2u \"Ch\u00fang t\u00f4i s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m\"' width=\"650\" height=\"284\" title=\"Apology\"><\/p>\n<p class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n nghe c\u00e2u \u201cCh\u00fang t\u00f4i s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m\u201d<\/p>\n<\/div>\n<p>Khi nh\u1eadn l\u1ed7i v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n hi\u1ec3u v\u00e0 th\u00f4ng c\u1ea3m v\u1edbi v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i nh\u01b0ng tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n s\u1ef1 tuy\u1ec7t v\u1ecdng hay \u0111\u00e1nh m\u1ea5t t\u1ef1 tin v\u00e0o s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/p>\n<h3 id=\"0-3-3-tang-qua-uu-dai\">3. T\u1eb7ng qu\u00e0\/\u01b0u \u0111\u00e3i<\/h3>\n<p>N\u1ebfu ng\u01b0\u1eddi y\u00eau c\u1ee7a b\u1ea1n gi\u1eadn b\u1ea1n, b\u1ea1n c\u00f3 ngh\u0129 t\u1edbi vi\u1ec7c mua cho h\u1ecd m\u1ed9t v\u00e0i m\u00f3n qu\u00e0 nh\u1ecf \u0111\u1ec3 chu\u1ed9c l\u1ed7i? V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng v\u1eady. T\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i, \u0111\u00f4i khi, m\u1ed9t l\u1eddi xin l\u1ed7i l\u00e0 kh\u00f4ng \u0111\u1ee7. C\u00f9ng v\u1edbi vi\u1ec7c x\u1eed l\u00fd nhanh ch\u00f3ng c\u00e1c v\u01b0\u1edbng m\u1eafc, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c \u01b0u \u0111\u00e3i d\u00e0nh ri\u00eang cho nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y.<\/p>\n<p>Ch\u1eb3ng h\u1ea1n, m\u1ed9t kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho b\u1ea1n v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, b\u1ea1n c\u00f3 th\u1ec3 x\u1eed l\u00fd b\u1eb1ng c\u00e1ch thay th\u1ebf s\u1ea3n ph\u1ea9m kh\u00e1c ho\u1eb7c ho\u00e0n ti\u1ec1n. Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch v\u1eabn ch\u01b0a h\u00e0i l\u00f2ng, b\u1ea1n c\u00f3 th\u1ec3 th\u1eed t\u1eb7ng h\u1ecd m\u1ed9t v\u00e0i s\u1ea3n ph\u1ea9m m\u1eabu mi\u1ec5n ph\u00ed ho\u1eb7c voucher gi\u1ea3m gi\u00e1 c\u00e1c s\u1ea3n ph\u1ea9m h\u1ecd y\u00eau th\u00edch t\u1ea1i c\u1eeda h\u00e0ng.<\/p>\n<p>Qu\u00e0 t\u1eb7ng\/\u01b0u \u0111\u00e3i c\u00f3 th\u1ec3 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 gi\u00e1 tr\u1ecb qu\u00e1 l\u1edbn v\u00e0 kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng c\u1ea7n thi\u1ebft trong t\u1ea5t c\u1ea3 tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n. Tuy nhi\u00ean, h\u00e3y ghi nh\u1edb n\u00f3 nh\u01b0 m\u1ed9t \u201cv\u0169 kh\u00ed\u201d \u0111\u1ec3 \u1ee9ng bi\u1ebfn linh ho\u1ea1t h\u01a1n.<\/p>\n<h3 id=\"0-4-4-dao-tao-doi-ho-tro-khach-hang\">4. \u0110\u00e0o t\u1ea1o \u0111\u1ed9i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/h3>\n<p>\u0110\u1eebng ch\u1ec9 \u0111\u01a1n thu\u1ea7n ph\u1ea3n h\u1ed3i l\u1ea1i kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t c\u00e1i m\u00e1y. M\u1ed7i tr\u1ea3i nghi\u1ec7m \u0111\u1ec1u l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n, n\u00ean m\u1ed7i v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng s\u1ebd gi\u00fap b\u1ea1n t\u0103ng th\u00eam ki\u1ebfn th\u1ee9c v\u1ec1 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng trong kinh doanh.<\/p>\n<ul>\n<li>Ghi ch\u00e9p l\u1ea1i c\u00e1c l\u1ed7i sai v\u00e0 c\u00e1ch m\u00e0 b\u1ea1n s\u1ebd l\u00e0m n\u00f3 t\u1ed1t h\u01a1n.<\/li>\n<li>Xin \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.<\/li>\n<li>T\u1eadp h\u1ee3p b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c\/h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u1ea1i v\u00e0 h\u01b0\u1edbng d\u1eabn h\u1ecd l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u1eed l\u00fd trong t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.<\/li>\n<li>L\u01b0u tr\u1eef l\u1ea1i c\u00e1c trao \u0111\u1ed5i n\u1ebfu c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng theo d\u00f5i \u0111o\u1ea1n \u0111\u1ed1i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n v\u00e0 kh\u00e1ch h\u00e0ng. Kh\u00f4ng n\u00ean \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n n\u00f3i nh\u1eefng \u0111i\u1ec1u l\u00e0m v\u1ea5n \u0111\u1ec1 t\u1ed3i t\u1ec7 h\u01a1n.<\/li>\n<\/ul>\n<p>H\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean theo d\u00f5i v\u00e0 n\u1eafm b\u1eaft c\u01a1 h\u1ed9i trong su\u1ed1t qu\u00e1 tr\u00ecnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u01b0\u1eddng tr\u01b0\u1edbc\/\u0111\u00f3n \u0111\u1ea7u \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 x\u1ea3y ra. L\u00e0m t\u1ed1t \u0111i\u1ec1u n\u00e0y, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1ea1o n\u00ean \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i c\u00e2u chuy\u1ec7n c\u1ee7a LEGO nh\u01b0 l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh. M\u1ed9t c\u1eadu b\u00e9 7 tu\u1ed5i \u0111\u00e3 email t\u1edbi c\u00f4ng ty LEGO v\u1ec1 vi\u1ec7c thay th\u1ebf m\u1ed9t s\u1ed1 m\u1ea3nh gh\u00e9p b\u1ecb m\u1ea5t. Kh\u00f4ng ai c\u00f3 th\u1ec3 ngh\u0129 r\u1eb1ng, ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 g\u1eedi cho c\u1eadu b\u00e9 kh\u00f4ng ch\u1ec9 nh\u1eefng m\u1ea3nh nh\u1ecf b\u1ecb m\u1ea5t m\u00e0 c\u00f2n k\u00e8m theo c\u1ea3 nh\u1eefng th\u1ee9 ph\u1ee5 ki\u1ec7n nh\u1ecf c\u1ea7n thi\u1ebft. C\u00e2u chuy\u1ec7n l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c lan t\u1ecfa, th\u01b0\u01a1ng hi\u1ec7u LEGO \u0111\u01b0\u1ee3c qu\u1ea3ng c\u00e1o r\u1ed9ng r\u00e3i 1 c\u00e1ch ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed v\u00e0 d\u0129 nhi\u00ean, h\u1ecd c\u00f3 th\u00eam (\u00edt nh\u1ea5t) m\u1ed9t kh\u00e1ch h\u00e0ng trung th\u00e0nh tr\u1ecdn \u0111\u1eddi.<\/p>\n<h3 id=\"0-5-ket-luan\">K\u1ebft lu\u1eadn<\/h3>\n<p>Gi\u1ed1ng nh\u01b0 t\u1ea5t c\u1ea3 c\u00e1c m\u1ed1i quan h\u1ec7 trong x\u00e3 h\u1ed9i, m\u1ed1i quan h\u1ec7 gi\u1eefa b\u1ea1n\/doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng c\u1ea7n th\u1eddi gian, s\u1ef1 giao ti\u1ebfp c\u1edfi m\u1edf, s\u1eb5n s\u00e0ng nh\u1eadn sai v\u00e0 s\u1eeda sai. B\u1edfi v\u00ec kh\u00f4ng ph\u1ea3i b\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng n\u00e0o ph\u00e0n n\u00e0n hay kh\u00f4ng h\u00e0i l\u00f2ng \u0111\u1ec1u s\u1ebd r\u1eddi b\u1ecf b\u1ea1n. H\u1ecd c\u0169ng mong mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh gi\u1ed1ng nh\u01b0 vi\u1ec7c b\u1ea1n mong mu\u1ed1n gi\u1eef ch\u00e2n h\u1ecd. H\u00e3y r\u00fat ra b\u00e0i h\u1ecdc t\u1eeb nh\u1eefng sai l\u1ea7m v\u00e0 ti\u1ebfp t\u1ee5c ti\u1ebfn l\u00ean ph\u00eda tr\u01b0\u1edbc!<\/p>\n<p style=\"text-align: right\"><em>Theo Al Gomez<\/em><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>\u201cH\u00f4 bi\u1ebfn\u201d kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh qua Live Chat<\/em><\/li>\n<li style=\"text-align: left\"><em>L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Ph\u1ea3n h\u1ed3i nhanh Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng, kh\u00f4ng vui \u0111\u1ec1u r\u1eddi b\u1ecf b\u1ea1n. M\u1ed9t trong nh\u1eefng l\u00fd do ch\u00ednh khi\u1ebfn h\u1ecd gi\u1eadn d\u1eef v\u00e0 b\u1ecf \u0111i v\u00ec h\u1ecd PH\u1ea2I CH\u1edc \u0110\u1ee2I. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 \u0111\u01b0a ra c\u00e1ch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53840"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53840"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53840\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}