{"id":53851,"date":"2023-12-20T09:01:42","date_gmt":"2023-12-20T02:01:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tu-ho-tro-tuong-lai-cua-dich-vu-khach-hang.html"},"modified":"2023-12-20T09:01:42","modified_gmt":"2023-12-20T02:01:42","slug":"tu-ho-tro-tuong-lai-cua-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tu-ho-tro-tuong-lai-cua-dich-vu-khach-hang.html","title":{"rendered":"T\u1ef1 h\u1ed7 tr\u1ee3 \u2013 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">\u201cL\u00e0m m\u1ecdi vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, nh\u01b0ng lu\u00f4n c\u00f3 m\u1eb7t khi h\u1ecd c\u1ea7n b\u1ea1n\u201d \u2013 \u0110\u00f3 l\u00e0 m\u00f4 h\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u1edbi \u0111ang \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh. Trong qu\u00e1 kh\u1ee9, ph\u1ea3n x\u1ea1 \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u1ecdi \u0111i\u1ec7n t\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng \u1edf hi\u1ec7n t\u1ea1i, h\u1ecd l\u1ea1i th\u00edch t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 h\u1ed7 tr\u1ee3 (self-service) tr\u01b0\u1edbc khi nh\u1edd gi\u00fap \u0111\u1ee1.<\/p>\n<p>Theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Havard Business, 67% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra th\u00edch t\u1ef1 h\u1ed7 tr\u1ee3 h\u01a1n v\u00e0 c\u00f3 t\u1edbi 70% kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng v\u00e0o doanh nghi\u1ec7p c\u00f3 c\u00f4ng c\u1ee5 t\u1ef1 h\u1ed7 tr\u1ee3 tr\u00ean website.<\/p>\n<h2 id=\"1-ap-dung-tu-ho-tro-trong-dich-vu-khach-hang-nhu-the-nao\">\u00c1p d\u1ee5ng t\u1ef1 h\u1ed7 tr\u1ee3 trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/h2>\n<p>R\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n c\u00f3 tr\u1ea3i nghi\u1ec7m \u201ct\u1ef1 h\u1ed7 tr\u1ee3\u201d, t\u1ee9c l\u00e0 t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00ec h\u1ecd kh\u00f4ng mu\u1ed1n ph\u1ea3i tr\u00ecnh b\u00e0y, gi\u1ea3i th\u00edch v\u1ea5n \u0111\u1ec1, kh\u00f4ng mu\u1ed1n chia s\u1ebb th\u00f4ng tin c\u00e1 nh\u00e2n hay ng\u1ea7n ng\u1ea1i s\u1ebd b\u1ecb ch\u00e0o mua th\u00eam s\u1ea3n ph\u1ea9m kh\u00e1c khi n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi h\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng.<\/p>\n<p>M\u1ed9t v\u00e0i v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1ef1 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, v\u00ed d\u1ee5 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n nh\u01b0:<\/p>\n<ul>\n<li>\u0110\u1eb7t l\u1ea1i m\u1eadt kh\u1ea9u<\/li>\n<li>C\u00e1c c\u00e2u h\u1ecfi li\u00ean quan t\u1edbi ch\u00ednh s\u00e1ch thanh to\u00e1n, v\u1eadn chuy\u1ec3n, giao nh\u1eadn<\/li>\n<li>C\u00e1c thao t\u00e1c li\u00ean quan t\u1edbi t\u00e0i kho\u1ea3n (X\u00f3a, thay \u0111\u1ed5i, t\u1ea1o m\u1edbi\u2026)<\/li>\n<\/ul>\n<h2 id=\"2-4-buoc-de-khach-hang-tu-ho-tro-de-dang-hon\">4 b\u01b0\u1edbc \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u201ct\u1ef1 h\u1ed7 tr\u1ee3\u201d d\u1ec5 d\u00e0ng h\u01a1n<\/h2>\n<h3 id=\"2-1-xay-dung-va-cap-nhat-lien-tuc-knowledge-base-kho-thong-tin\"><strong>X\u00e2y d\u1ef1ng v\u00e0 c\u1eadp nh\u1eadt li\u00ean t\u1ee5c knowledge base (kho th\u00f4ng tin)<\/strong><\/h3>\n<p>Knowledge base kh\u00f4ng m\u1edbi, nh\u01b0ng r\u1ea5t nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 kh\u00f4ng ch\u00fa t\u00e2m x\u00e2y d\u1ef1ng ho\u1eb7c kh\u00f4ng c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean. N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y t\u00e0i li\u1ec7u (documentation) v\u1ec1 t\u00ednh n\u0103ng ho\u1eb7c s\u1ea3n ph\u1ea9m trong knowledge base c\u1ee7a b\u1ea1n, h\u1ecd s\u1ebd v\u00f4 c\u00f9ng hoang mang v\u00ec kh\u00f4ng t\u00ecm \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n<div id=\"attachment_7018\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7018\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Self-service-2.png\" alt=\"Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng t\u00ecm ki\u1ebfm th\u00f4ng tin trong knowledge base\" width=\"570\" height=\"307\" title=\"Self-service-2\"><\/p>\n<p class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng t\u00ecm ki\u1ebfm th\u00f4ng tin trong knowledge base<\/p>\n<\/div>\n<h3 id=\"2-2-xay-dung-knowledge-base-duoi-hinh-thuc-video-huong-dan\"><strong>X\u00e2y d\u1ef1ng knowledge base d\u01b0\u1edbi h\u00ecnh th\u1ee9c video h\u01b0\u1edbng d\u1eabn<\/strong><\/h3>\n<p>M\u1ed9t v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p l\u00e0 n\u1ed9i dung knowledge base c\u00f3 qu\u00e1 nhi\u1ec1u ch\u1eef v\u00e0 gi\u1ed1ng nh\u01b0 m\u1ed9t cu\u1ed1n t\u1eeb \u0111i\u1ec3n. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng khi \u0111ang g\u1eb7p r\u1eafc r\u1ed1i, vi\u1ec7c \u0111\u1ecdc l\u1ea7n l\u01b0\u1ee3t trang n\u00e0y sang trang kh\u00e1c th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t c\u1ef1c h\u00ecnh. Ch\u00ednh v\u00ec th\u1ebf m\u00e0 vi\u1ec7c t\u1ea1o ra c\u00e1c video h\u01b0\u1edbng d\u1eabn, s\u1ed1ng \u0111\u1ed9ng h\u00f3a v\u00e0 ch\u00e2n th\u1ef1c h\u00f3a nh\u1eefng n\u1ed9i dung kh\u00f4 c\u1ee9ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft v\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng.<\/p>\n<div id=\"attachment_7017\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7017\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Instructional-video.jpg\" alt=\"Video h\u01b0\u1edbng d\u1eabn tr\u1ef1c quan v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 ti\u1ebfp c\u1eadn th\u00f4ng tin h\u01a1n\" width=\"570\" height=\"200\" title=\"Instructional-video\"><\/p>\n<p class=\"wp-caption-text\">Video h\u01b0\u1edbng d\u1eabn tr\u1ef1c quan v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 ti\u1ebfp c\u1eadn th\u00f4ng tin h\u01a1n<\/p>\n<\/div>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, con ng\u01b0\u1eddi c\u00f3 th\u1ebf n\u1eafm b\u1eaft v\u00e0 x\u1eed l\u00fd th\u00f4ng tin d\u01b0\u1edbi d\u1ea1ng h\u00ecnh \u1ea3nh nhanh g\u1ea5p 60.000 l\u1ea7n so v\u1edbi d\u1ea1ng ch\u1eef. C\u00e1c video h\u01b0\u1edbng d\u1eabn \u0111\u01a1n gi\u1ea3n, d\u1ec5 theo d\u00f5i v\u00e0 ch\u1ec9 ra ch\u00ednh x\u00e1c ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i l\u00e0m g\u00ec.<\/p>\n<h3 id=\"2-3-tao-huong-dan-in-app\"><strong>T\u1ea1o h\u01b0\u1edbng d\u1eabn in-app<\/strong><\/h3>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty ph\u1ea7n m\u1ec1m v\u00e0 \u1ee9ng d\u1ee5ng, h\u01b0\u1edbng d\u1eabn in-app s\u1ebd gi\u00fap ch\u1ec9 ra ch\u00ednh x\u00e1c nh\u1eefng \u0111i\u1ec1u m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u1ea7n ph\u1ea3i l\u00e0m \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd ho\u1eb7c n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1ch s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch nhanh nh\u1ea5t.<\/p>\n<p>V\u00ed d\u1ee5, n\u1ebfu ng\u01b0\u1eddi g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111\u1ed5i l\u1ea1i m\u1eadt kh\u1ea9u, h\u01b0\u1edbng d\u1eabn in-app s\u1ebd gi\u1ed1ng nh\u01b0 m\u1ed9t ng\u01b0\u1eddi c\u1ea7m tay ch\u1ec9 vi\u1ec7c t\u1eebng b\u01b0\u1edbc, t\u1eebng c\u00fa k\u00edch chu\u1ed9t tr\u00ean t\u1eebng trang.<\/p>\n<h3 id=\"2-4-xac-dinh-nhung-diem-that-co-chai-va-chinh-sua\"><strong>X\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m \u201cth\u1eaft c\u1ed5 chai\u201d v\u00e0 ch\u1ec9nh s\u1eeda<\/strong><\/h3>\n<p>Nh\u1eefng \u0111i\u1ec3m \u201cth\u1eaft c\u1ed5 chai\u201d \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 l\u1ed7i ho\u1eb7c v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3 g\u00e2y kh\u00f3 kh\u0103n cho qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. M\u1ed9t s\u1ea3n ph\u1ea9m l\u00fd t\u01b0\u1edfng s\u1ebd kh\u00f4ng b\u1ea5t k\u1ef3 \u0111i\u1ec3m \u201cth\u1eaft c\u1ed5 chai\u201d n\u00e0o c\u1ea3. Tuy nhi\u00ean tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng c\u00f3 s\u1ea3n ph\u1ea9m n\u00e0o l\u00e0 ho\u00e0n h\u1ea3o, ch\u00ednh v\u00ec v\u1eady t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn v\u00e0 ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng l\u00e0 c\u1ea7n thi\u1ebft.<\/p>\n<p>B\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng n\u00ean ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi b\u1ed9 ph\u1eadn ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m v\u00e0 b\u1ed9 ph\u1eadn ph\u1ee5 tr\u00e1ch t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng \u0111i\u1ec3m \u201cth\u1eaft c\u1ed5 chai\u201d n\u00e0y. \u1ede t\u00ednh n\u0103ng, \u1edf quy tr\u00ecnh hay \u1edf trang n\u00e0o kh\u00e1ch h\u00e0ng hay y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 nh\u1ea5t? B\u1ea1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 ti\u1ec7n l\u1ee3i h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng? \u2013 \u0110\u00f3 l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi lu\u00f4n c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1eb7t ra \u0111\u1ec3 \u0111em t\u1edbi tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n<h2 id=\"3-vay-nhan-vien-ho-tro-khach-hang-co-con-can-thiet\">V\u1eady nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u00f3 c\u00f2n c\u1ea7n thi\u1ebft?<\/h2>\n<p>Ch\u1eafc ch\u1eafn c\u00f3. Gi\u00fap kh\u00e1ch h\u00e0ng t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd t\u1ed1t h\u01a1n \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1eddi gian t\u1eadp trung \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 chuy\u00ean s\u00e2u h\u01a1n thay v\u00ec ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u1ea1i m\u1eadt kh\u1ea9u.<\/p>\n<div id=\"attachment_7019\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7019\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Cus-support-team.jpg\" alt=\"X\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m t\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\" width=\"570\" height=\"250\" title=\"Cus-support-team\"><\/p>\n<p class=\"wp-caption-text\">X\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m t\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<p>\u0110\u1eebng qu\u00ean r\u1eb1ng kh\u00e1ch h\u00e0ng v\u1eabn c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, email hay live chat. X\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m t\u1ef1 h\u1ed7 tr\u1ee3 m\u1ea1nh m\u1ebd kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1ef1 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1. Tr\u1ea3i nghi\u1ec7m t\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng v\u00e0 t\u1ef1 tin h\u01a1n trong vi\u1ec7c n\u1eafm b\u1eaft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh, t\u1ea1o thu\u1eadn l\u1ee3i cho qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 c\u1ee7a nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n.<\/p>\n<h2 id=\"4-ket-luan\">K\u1ebft lu\u1eadn<\/h2>\n<p>Kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong vi\u1ec7c t\u00ecm gi\u1ea3i ph\u00e1p cho c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Trong khi nhi\u1ec1u kh\u00e1ch h\u00e0ng v\u1eabn \u01b0a th\u00edch tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n th\u00ec c\u0169ng c\u00f3 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng th\u00edch t\u00ecm t\u1ef1 t\u00ecm ki\u1ebfm t\u00e0i li\u1ec7u v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n<p>X\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m t\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t l\u00e0 \u0111\u1ea3m b\u1ea3o cho kh\u00e1ch h\u00e0ng lu\u00f4n t\u00ecm th\u1ea5y \u0111\u00fang th\u00f4ng tin m\u00e0 h\u1ecd c\u1ea7n. V\u00e0 \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, chuy\u00ean s\u00e2u h\u01a1n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00e1c.<\/p>\n<p>B\u00e0i li\u00ean quan: <em>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng 2016: \u0110i\u1ec1u g\u00ec \u0111ang ch\u1edd b\u1ea1n?<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Havard Business, 67% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra th\u00edch t\u1ef1 h\u1ed7 tr\u1ee3 h\u01a1n v\u00e0 c\u00f3 t\u1edbi 70% kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng v\u00e0o doanh nghi\u1ec7p c\u00f3 c\u00f4ng c\u1ee5 t\u1ef1 h\u1ed7 tr\u1ee3 tr\u00ean website.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53851"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53851"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53851\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}