{"id":53886,"date":"2023-12-20T09:09:39","date_gmt":"2023-12-20T02:09:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tao-trai-nghiem-khach-hang-tich-cuc-vuot-troi.html"},"modified":"2024-05-24T17:30:48","modified_gmt":"2024-05-24T10:30:48","slug":"tao-trai-nghiem-khach-hang-tich-cuc-vuot-troi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tao-trai-nghiem-khach-hang-tich-cuc-vuot-troi.html","title":{"rendered":"T\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c, v\u01b0\u1ee3t tr\u1ed9i"},"content":{"rendered":"
Ng\u00e0y nay, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u1ea3 n\u0103ng c\u1ee7a m\u1ed9t chuy\u00ean gia v\u1edbi nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, \u0111\u1ee7 \u0111\u1ec3 bi\u1ebft nhu \u2013 c\u01b0\u01a1ng \u0111\u00fang l\u00fac trong t\u1eebng t\u00ecnh hu\u1ed1ng v\u00e0 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.
\nB\u1ea1n c\u00f3 bi\u1ebft r\u1eb1ng 55% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng tr\u1ea3 cao h\u01a1n ch\u1ec9 mong mu\u1ed1n \u0111\u1ed5i l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o? V\u00e0 g\u1ea7n 70% tr\u1ea3i nghi\u1ec7m mua h\u00e0ng d\u1ef1a tr\u00ean c\u1ea3m nh\u1eadn kh\u00e1ch h\u00e0ng khi t\u01b0\u01a1ng t\u00e1c v\u1edbi b\u1ea1n? C\u00f9ng Masterskills kh\u00e1m ph\u00e1 c\u00f4ng th\u1ee9c t\u1ea1o n\u00ean\u00a0nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c v\u00e0 v\u01b0\u1ee3t tr\u1ed9i!<\/p>\n

1. Kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

C\u00f3 th\u1ec3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t m\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 cho\u00a0m\u1ed9t c\u00f4ng th\u1ee9c ho\u00e0n h\u1ea3o. H\u00e3y gi\u1ea3 s\u1eed m\u00ecnh l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng v\u00e0 nh\u1edb l\u1ea1i t\u1ea5t c\u1ea3 nh\u1eefng l\u1ea7n \u0111i mua h\u00e0ng, khi \u0111\u00f3 c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n th\u1ebf n\u00e0o? L\u1ea7n n\u00e0o b\u1ea1n th\u1ea5y \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t v\u00e0 t\u1ea1i sao?\u00a0Ch\u1eafc ch\u1eafn, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t, \u0111\u00e1ng ch\u00fa \u00fd s\u1ebd lu\u00f4n lu\u00f4n xu\u1ea5t hi\u1ec7n \u1edf nh\u1eefng n\u01a1i ng\u01b0\u1eddi h\u1ed7 tr\u1ee3 kh\u00f4ng ch\u1ec9 hi\u1ec3u v\u1ea5n \u0111\u1ec1 b\u1ea1n \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t, m\u00e0 c\u00f2n \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 tr\u1ea3i qua \u0111\u00fang kh\u00f4ng?\u00a0D\u00e0nh th\u1eddi gian t\u00ecm hi\u1ec3u v\u01b0\u1edbng m\u1eafc t\u1eeb quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng khi t\u01b0\u01a1ng t\u00e1c s\u1ebd gi\u00fap b\u1ea1n n\u1eafm b\u1eaft t\u1ed1t\u00a0nh\u1eefng y\u1ebfu t\u1ed1 khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng.<\/p>\n

2. Ki\u00ean nh\u1eabn khi t\u01b0\u01a1ng t\u00e1c<\/h3>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c d\u1ec5 d\u00e0ng. S\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng v\u00ec l\u00ed do n\u00e0o \u0111\u00f3 v\u00f4 c\u1edb t\u1ee9c gi\u1eadn v\u1edbi b\u1ea1n. S\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e0 v\u1ea5n \u0111\u1ec1 h\u1ecd g\u1eb7p ph\u1ea3i b\u1ea1n ch\u01b0a t\u00ecm ra gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3. C\u0169ng s\u1ebd c\u00f3 l\u00fac\u00a0b\u1ea1n ph\u1ea3i gi\u1ea3i th\u00edch \u0111i gi\u1ea3i th\u00edch l\u1ea1i m\u1ed9t \u0111i\u1ec1u v\u1edbi 10 kh\u00e1ch h\u00e0ng. Ki\u00ean nh\u1eabn s\u1ebd gi\u00fap b\u1ea1n \u0111i m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i nh\u1edd kh\u1ea3 n\u0103ng t\u1ea1o c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i d\u00f9 v\u1ea5n \u0111\u1ec1 \u0111ang c\u1ea7n x\u1eed l\u00fd l\u00e0 g\u00ec.<\/p>\n

V\u00e0 t\u1ea5t nhi\u00ean, ch\u00fang ta kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf m\u1ee9c \u0111\u1ee7 ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng. T\u00ecm ra gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u cho c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t m\u1edbi th\u1ef1c s\u1ef1 t\u1ea1o n\u00ean m\u1ed9t c\u00f4ng th\u1ee9c hi\u1ec7u qu\u1ea3 v\u00e0 v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n

3. Kh\u1ea3 n\u0103ng tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1 r\u00f5 r\u00e0ng<\/h3>\n

B\u1ea1n ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean r\u1ea5t nhi\u1ec1u k\u00eanh, t\u1eeb c\u00f4ng c\u1ee5 chat tr\u1ef1c tuy\u1ebfn \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 c\u1ea3 m\u1ea1ng x\u00e3 h\u1ed9i. Ch\u00ednh v\u00ec th\u1ebf m\u00e0 kh\u1ea3 n\u0103ng tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1 r\u00f5 r\u00e0ng, m\u1ea1ch l\u1ea1c khi giao ti\u1ebfp l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng ph\u1ea3i b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 hi\u1ec3u v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng, t\u1ea1o c\u1ea3m gi\u00e1c chuy\u00ean nghi\u1ec7p v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng ngay t\u1eeb nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean.<\/p>\n

Tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1 r\u00f5 r\u00e0ng c\u0169ng gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian h\u01a1n r\u1ea5t nhi\u1ec1u khi kh\u00f4ng ph\u1ea3i gi\u1ea3i th\u00edch qua l\u1ea1i nhi\u1ec1u l\u1ea7n cho kh\u00e1ch h\u00e0ng.<\/p>\n

4. Ng\u00f4n ng\u1eef m\u1ea1nh m\u1ebd t\u00edch c\u1ef1c<\/h3>\n

S\u1ebd c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p, b\u1ea1n bu\u1ed9c ph\u1ea3i n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng m\u00ecnh ch\u01b0a cung c\u1ea5p t\u00ednh n\u0103ng, d\u1ecbch v\u1ee5 \u0111\u00f3 hay gi\u1ea3i th\u00edch l\u00fd do t\u1ea1i sao s\u1ea3n ph\u1ea9m ho\u1ea1t \u0111\u1ed9ng ch\u01b0a \u0111\u00fang. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef m\u1ea1nh m\u1ebd, t\u00edch c\u1ef1c s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng b\u1ea1n\u00a0c\u0169ng nh\u01b0 n\u00e2ng cao nh\u1eadn th\u1ee9c khi t\u01b0\u01a1ng t\u00e1c.<\/p>\n

Nh\u1eefng thay \u0111\u1ed5i nh\u1ecf hay vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u00edch c\u1ef1c r\u1ea5t c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00f3n nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n\u2026 D\u01b0\u1edbi \u0111\u00e2y l\u00e0 v\u00ed d\u1ee5 c\u1ee7a HelpScout v\u1ec1\u00a0c\u00e1ch th\u00f4ng b\u00e1o v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft, th\u00e1ng sau m\u1edbi c\u00f3 h\u00e0ng. B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn m\u1ed9t trong hai c\u00e1ch, nh\u01b0ng, hi\u1ec7u qu\u1ea3 ch\u1eafc ch\u1eafn s\u1ebd r\u1ea5t kh\u00e1c bi\u1ec7t:<\/p>\n

    \n
  • S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef thi\u1ebfu t\u00edch c\u1ef1c: \u201cHi\u1ec7n t\u1ea1i, s\u1ea3n ph\u1ea9m n\u00e0y \u0111\u00e3 h\u1ebft h\u00e0ng, t\u1eadn th\u00e1ng sau m\u1edbi c\u00f3. V\u00ec th\u1ebf t\u00f4i kh\u00f4ng th\u1ec3 cung c\u1ea5p cho b\u1ea1n \u0111\u01b0\u1ee3c\u201d<\/li>\n
  • N\u1ebfu l\u00e0 ng\u00f4n ng\u1eef t\u00edch c\u1ef1c: \u201cS\u1ea3n ph\u1ea9m n\u00e0y s\u1ebd c\u00f3 m\u1eb7t trong th\u00e1ng t\u1edbi! B\u00e2y gi\u1edd, t\u00f4i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111\u1eb7t h\u00e0ng v\u00e0 chuy\u1ec3n ngay t\u1edbi nh\u00e0 b\u1ea1n khi h\u00e0ng v\u1ec1 kho\u2026\u201d<\/li>\n<\/ul>\n

    5. Kh\u1ea3 n\u0103ng l\u1eafng nghe, nh\u1eadn th\u1ee9c c\u0169ng nh\u01b0 hi\u1ec3u bi\u1ebft v\u01b0\u1ee3t tr\u1ed9i<\/h3>\n

    H\u1ea7u h\u1ebft ch\u00fang ta c\u00f3 th\u00f3i quen mu\u1ed1n \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ngay khi ng\u01b0\u1eddi kh\u00e1c ch\u1ec9 m\u1edbi n\u00f3i n\u1eeda c\u00e2u. R\u1ea5t \u00edt ng\u01b0\u1eddi nghe ch\u1ee7 \u0111\u1ed9ng l\u1eafng nghe r\u00f5 ng\u1ecdn ngu\u1ed3n c\u00e2u chuy\u1ec7n r\u1ed3i m\u1edbi \u0111\u01b0a ra ph\u1ea3n h\u1ed3i.\u00a0Th\u00f3i quen l\u1eafng nghe c\u00f3 th\u1ec3 \u0111i theo b\u1ea1n m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i trong vi\u1ec7c \u0111em \u0111\u1ebfn m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, chuy\u00ean nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng t\u00ecnh hu\u1ed1ng g\u00e2y hi\u1ec3u l\u1ea7m c\u0169ng nh\u01b0 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/p>\n

    M\u1ed9t v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi c\u1ee7a vi\u1ec7c n\u00e0y l\u00e0 khi b\u1ea1n li\u00ean h\u1ec7 v\u1edbi \u0111\u1ed9i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 A \u2013 gi\u1ea3 s\u1eed \u0111\u00f3 l\u00e0 kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111\u0103ng k\u00fd d\u00f9ng th\u1eed nh\u01b0ng \u0111i\u1ec1u n\u00e0y l\u1ea1i \u0111\u01b0\u1ee3c g\u00e2y ra b\u1edfi v\u1ea5n \u0111\u1ec1 B \u2013 website b\u1ed1 tr\u00ed k\u00e9m. M\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng s\u1ebd ch\u1ec9 \u0111\u01a1n thu\u1ea7n y\u00eau c\u1ea7u b\u1ea1n th\u1eed \u0111\u0103ng k\u00fd l\u1ea1i. Trong khi, nh\u1eefng ng\u01b0\u1eddi tuy\u1ec7t v\u1eddi s\u1ebd l\u1eafng nghe, hi\u1ec3u r\u1eb1ng v\u1ea5n \u0111\u1ec1 c\u00f2n li\u00ean quan \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 ph\u1ea3n h\u1ed3i cho \u0111\u1ed9i ph\u00e1t tri\u1ec3n UX b\u1ed1 tr\u00ed l\u1ea1i website sao cho th\u00e2n thi\u1ec7n.<\/p>\n

    \"Lu\u00f4n<\/p>\n

    Lu\u00f4n lu\u00f4n l\u1eafng nghe \u0111\u1ec3 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    6. L\u00e0 m\u1ed9t chuy\u00ean gia v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/h3>\n

    Khi kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb ph\u00eda nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, h\u1ecd mu\u1ed1n n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t ng\u01b0\u1eddi hi\u1ec3u bi\u1ebft v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i th\u00edch cho m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

    T\u1ea1i Buffer, c\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng ph\u1ea3i nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m hay l\u00e0m c\u00f4ng vi\u1ec7c n\u00e0y ngay t\u1eeb khi \u1ee9ng d\u1ee5ng ra \u0111\u1eddi nh\u01b0ng ch\u1eafc ch\u1eafn h\u1ecd lu\u00f4n bi\u1ebft c\u00e1ch h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m.<\/p>\n

    Gi\u1ea3i th\u00edch v\u1ec1 v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i l\u00e0 m\u1ed9t chuy\u00ean gia v\u1ec1 s\u1ea3n ph\u1ea9m m\u00ecnh \u0111ang b\u00e1n v\u00e0 \u0111i\u1ec1u n\u00e0y c\u0169ng ch\u1ee9ng t\u1ecf b\u1ea1n \u0111i m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i trong vi\u1ec7c trau d\u1ed3i ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng.<\/p>\n

    7. T\u00ecm ra gi\u1ea3i ph\u00e1p<\/h3>\n

    Kh\u00e1ch h\u00e0ng mu\u1ed1n v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u1ed7i khi li\u00ean h\u1ec7 v\u1edbi \u0111\u1ed9i h\u1ed7 tr\u1ee3.\u00a0Thay v\u00ec ch\u1ec9 ra cho\u00a0kh\u00e1ch h\u00e0ng l\u1ed7i \u1edf \u0111\u00e2y v\u00e0 \u1edf \u0111\u00f3, ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng s\u1ebd t\u1ed1i \u01b0u v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n

    \"\u0110\u1ec3<\/p>\n

    \u0110\u1ec3 \u0111em l\u1ea1i tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i cho kh\u00e1ch h\u00e0ng, ngo\u00e0i l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u01b0a ra gi\u1ea3i ph\u00e1p<\/p>\n<\/div>\n

    8. Kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a<\/h3>\n

    Kh\u00e1ch h\u00e0ng lu\u00f4n kh\u00e1c nhau, cho d\u00f9 c\u00f3 c\u00f9ng m\u1ed9t th\u1eafc m\u1eafc. V\u00ec v\u1eady nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u1ee7 kh\u1ea3 n\u0103ng th\u00edch nghi \u0111\u1ec3 hi\u1ec3u r\u00f5 y\u00eau c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 sao cho ph\u00f9 h\u1ee3p. \u0110\u1ed3ng th\u1eddi, c\u1ea7n ph\u1ea3i lu\u00f4n x\u00e2y d\u1ef1ng v\u00e0 trau d\u1ed3i\u00a0k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd ch\u01b0a t\u1eebng g\u1eb7p tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n

    B\u1ea1n c\u1ea7n t\u1ef1 \u0111i tr\u00ean \u0111\u00f4i ch\u00e2n c\u1ee7a ch\u00ednh m\u00ecnh, ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3 v\u00e0 nhanh ch\u00f3ng x\u1eed l\u00fd b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 m\u1edbi c\u0169ng nh\u01b0 \u0111\u00fac k\u1ebft kinh nghi\u1ec7m h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3, nhanh nh\u1ea5t cho m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 \u0111\u00e3 gi\u1ea3i quy\u1ebft h\u00e0ng tr\u0103m l\u1ea7n.<\/p>\n

    9.\u00a0Lu\u00f4n \u0111\u1eb7t ra v\u00e0 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau<\/h3>\n

    M\u1ed7i nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t NH\u1ea4T\u00a0\u0111\u1ec1u mu\u1ed1n c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n ra nh\u1eefng gi\u1ea3i ph\u00e1p t\u00edch c\u1ef1c, hi\u1ec7u qu\u1ea3 NH\u1ea4T \u0111\u1ed1i v\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0H\u1ecd c\u0169ng \u0111\u00e1nh gi\u00e1 s\u1ed1 li\u1ec7u li\u00ean quan \u0111\u1ebfn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u01b0: th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh, x\u1ebfp h\u1ea1ng nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 c\u1ed1 g\u1eafng c\u1ea3i thi\u1ec7n ch\u1ec9 s\u1ed1 n\u00e0y m\u1ed7i ng\u00e0y.<\/p>\n

    10. Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3<\/h3>\n

    Y\u1ebfu t\u1ed1 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 \u0111o l\u01b0\u1eddng ch\u00ednh l\u00e0 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian. \u0110\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 b\u1ea1n c\u1ea7n ph\u1ea3i c\u00e2n b\u1eb1ng gi\u1eefa nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 m\u00ecnh \u0111ang cung c\u1ea5p c\u00f9ng th\u1eddi gian \u0111ang ti\u00eau t\u1ed1n \u0111\u1ec3 cung c\u1ea5p .<\/p>\n

    \u0110\u00f4i khi, kh\u1ea3 n\u0103ng c\u1ee7a b\u1ea1n ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng. Li\u1ec7u b\u1ea1n s\u1ebd l\u1ef1a ch\u1ecdn ti\u1ebfp t\u1ee5c \u0111\u01b0a ra m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng hay chuy\u1ec3n kh\u00e1ch h\u00e0ng \u0111\u00f3 cho ng\u01b0\u1eddi c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c?<\/p>\n

    \"Kh\u00e1ch<\/p>\n

    Kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft NHANH CH\u00d3NG<\/p>\n<\/div>\n

    Theo nghi\u00ean c\u1ee9u c\u1ee7a Nielsen \u2013 McKinsey, 33% s\u1ed1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch nh\u1eefng ph\u1ea3n h\u1ed3i nhanh, hi\u1ec7u qu\u1ea3. V\u00ec v\u1eady, b\u1ea1n s\u1ebd c\u00f3 l\u1ee3i th\u1ebf n\u1ebfu nh\u01b0 c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng nhanh h\u01a1n cho d\u00f9 v\u1eabn c\u00f2n m\u1ed9t v\u00e0i v\u1ea5n \u0111\u1ec1 ch\u01b0a th\u1ef1c s\u1ef1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3.<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 cho c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i. \u0110\u00f3 l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn kinh doanh quan tr\u1ecdng m\u00e0 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng t\u1edbi h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u c\u0169ng nh\u01b0 gi\u00fap b\u1ea1n t\u0103ng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0M\u1ed7i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o b\u1ea5t ng\u1edd cho h\u1ecd. V\u00e0 cho d\u00f9 h\u1ecd ch\u01b0a tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i, nh\u01b0ng ch\u1eafc ch\u1eafn c\u0169ng s\u1ebd gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n c\u1ee7a m\u00ecnh \u0111\u1ebfn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n khi c\u1ea7n.<\/p>\n

    Vi\u1ec7c ph\u00e1t tri\u1ec3n nh\u1eefng k\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng k\u1ec3 tr\u00ean c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ea1o ra m\u1ed9t d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 chuy\u00ean nghi\u1ec7p, tuy\u1ec7t v\u1eddi c\u0169ng nh\u01b0 \u0111i m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i trong vi\u1ec7c cung c\u1ea5p nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 n\u00e0o qu\u00ean.<\/p>\n

    Theo\u00a0Flavio Martins<\/em><\/p>\n

    B\u00e0i li\u00ean quan:\u00a0[Infographic] 25 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft cho m\u00f4t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Ng\u00e0y nay, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u1ea3 n\u0103ng c\u1ee7a m\u1ed9t chuy\u00ean gia v\u1edbi nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, \u0111\u1ee7 \u0111\u1ec3 bi\u1ebft nhu \u2013 c\u01b0\u01a1ng \u0111\u00fang l\u00fac trong t\u1eebng t\u00ecnh hu\u1ed1ng v\u00e0 t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m. B\u1ea1n c\u00f3 bi\u1ebft r\u1eb1ng 55% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng tr\u1ea3 cao h\u01a1n ch\u1ec9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53886"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53886"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53886\/revisions"}],"predecessor-version":[{"id":71633,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53886\/revisions\/71633"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}