{"id":53893,"date":"2023-12-20T09:11:37","date_gmt":"2023-12-20T02:11:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-sao-de-khach-hang-o-lai-lau-ben-ban.html"},"modified":"2023-12-20T09:11:37","modified_gmt":"2023-12-20T02:11:37","slug":"lam-sao-de-khach-hang-o-lai-lau-ben-ban","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-sao-de-khach-hang-o-lai-lau-ben-ban.html","title":{"rendered":"L\u00e0m sao \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i l\u00e2u b\u00ean b\u1ea1n?"},"content":{"rendered":"
Sau khi kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m, \u0111\u1ed3ng \u00fd th\u1ef1c hi\u1ec7n giao d\u1ecbch, k\u00fd h\u1ee3p \u0111\u1ed3ng, mong mu\u1ed1n b\u00e2y gi\u1edd c\u1ee7a b\u1ea1n l\u00e0 h\u1ecd s\u1ebd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u0169ng nh\u01b0 c\u01a1 h\u1ed9i h\u1ee3p t\u00e1c v\u1edbi nhau k\u00e9o d\u00e0i trong nhi\u1ec1u n\u0103m n\u1eefa.<\/p>\n

Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng r\u1ea5t d\u1ec5 b\u1ecb thu h\u00fat hay \u1ea5n t\u01b0\u1ee3ng b\u1edfi s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ed1i th\u1ee7, r\u1ed3i c\u00f3 th\u1ec3 chuy\u1ec3n sang d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. V\u1edbi b\u1ea1n, khi m\u1ed9t ai \u0111\u00f3 mua m\u1ed9t s\u1ea3n ph\u1ea9m, \u0111\u1ed3ng ngh\u0129a r\u1eb1ng c\u00f4ng vi\u1ec7c kh\u00f3 kh\u0103n ch\u01b0a h\u1eb3n \u0111\u00e3 d\u1eebng l\u1ea1i. C\u00f3 c\u1ea3m t\u00ecnh hay h\u00e0o h\u1ee9ng m\u1edbi ch\u1ec9 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u c\u1ee7a b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7. \u0110\u1ec3 duy tr\u00ec, \u0111\u00f3 l\u00e0 m\u1ed9t c\u00e2u chuy\u1ec7n kh\u00e1c. V\u1eady, b\u1ea1n s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong th\u1eddi gian d\u00e0i? H\u00e3y tham kh\u1ea3o nh\u1eefng g\u1ee3i \u00fd d\u01b0\u1edbi \u0111\u00e2y t\u1eeb Masterskills nh\u00e9!<\/p>\n

Th\u1eadt s\u1ef1 hi\u1ec3u kh\u00e1ch h\u00e0ng v\u00e0 thi\u1ebft k\u1ebf th\u00f4ng \u0111i\u1ec7p ph\u00f9 h\u1ee3p<\/h3>\n

\u201cN\u1ebfu coi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ea1ch m\u00e1u c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, th\u00ec c\u01a1 s\u1edf d\u1eef li\u1ec7u l\u00e0 tr\u00e1i tim b\u01a1m m\u00e1u \u0111i nu\u00f4i c\u01a1 th\u1ec3. V\u00e0 ch\u1ec9 nh\u1eefng doanh nghi\u1ec7p th\u1eadt s\u1ef1 th\u1ea5u\u00a0hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh c\u0169ng nh\u01b0 s\u00e1ng t\u1ea1o \u0111\u01b0\u1ee3c c\u00e2u chuy\u1ec7n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng s\u1ebd t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n \u201c, \u0111\u00f3 l\u00e0 nh\u1eefng g\u00ec Ludi Koekemoer v\u00e0 Steve Bird t\u00e1c gi\u1ea3 cu\u1ed1n s\u00e1ch Truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb chia s\u1ebb.<\/p>\n

H\u1ea7u h\u1ebft doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 m\u1ed9t l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, r\u1ea5t \u00edt \u0111\u01a1n v\u1ecb c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng n\u00f3 m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 hi\u1ec7u qu\u1ea3. Truy\u1ec1n th\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u t\u00ednh \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i. Ngay c\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 mong mu\u1ed1n, m\u1ed1i quan t\u00e2m kh\u00e1c nhau, b\u1ea1n v\u1eabn c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i h\u1ecd theo s\u1edf th\u00edch v\u00e0 tinh ch\u1ec9nh th\u00f4ng \u0111i\u1ec7p truy\u1ec1n th\u00f4ng sao cho ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n \u0111\u01b0a ra m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 c\u00f3 kh\u1ea3 n\u0103ng thu h\u00fat, ch\u00ednh l\u00e0 b\u1ea1n gia t\u0103ng c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Pizza Hut \u0111\u00e3 \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng \u0111i\u1ec1u n\u00e0y th\u00f4ng qua qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh lo\u1ea1i h\u00ecnh truy\u1ec1n th\u00f4ng m\u00e0 m\u1ed7i kh\u00e1ch h\u00e0ng h\u1ee9ng th\u00fa, lo\u1ea1i pizza c\u0169ng nh\u01b0 h\u00ecnh th\u1ee9c ph\u00e2n ph\u1ed1i \u0111\u1ec3 hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh t\u1ed1t h\u01a1n. Sau \u0111\u00f3, c\u00f4ng ty ph\u00e2n lo\u1ea1i c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh th\u00e0nh 6.000 nh\u00f3m h\u00e0nh vi v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin c\u00f3 \u0111\u01b0\u1ee3c s\u00e1ng t\u1ea1o ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u1ebfn t\u1eebng c\u00e1 nh\u00e2n, d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng mua c\u0169ng nh\u01b0 li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u1edf nh\u1eefng th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p nh\u1ea5t th\u00f4ng qua nh\u1eefng k\u00eanh truy\u1ec1n th\u00f4ng \u01b0a th\u00edch c\u1ee7a h\u1ecd.<\/p>\n

\u201cM\u1ed7i kh\u00e1ch h\u00e0ng th\u01b0\u1eddng l\u1ef1a ch\u1ecdn cho m\u00ecnh nh\u1eefng k\u00eanh truy\u1ec1n th\u00f4ng ri\u00eang v\u1ec1 th\u00f4ng tin, kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i c\u0169ng nh\u01b0 nh\u1eefng \u01b0u \u0111i\u1ec3m ri\u00eang ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a m\u00ecnh,\u201d Juliana Lim, Gi\u00e1m \u0111\u1ed1c Marketing c\u1ee7a Pizza Hut chia s\u1ebb. \u201cKh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng cho ph\u00e9p Pizza Hut kh\u00f4ng ch\u1ec9 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng tr\u00ean c\u01a1 s\u1edf h\u00e0nh vi c\u1ee7a m\u00ecnh m\u00e0 c\u00f2n d\u1ef1a tr\u00ean s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a nh\u1eefng k\u00eanh truy\u1ec1n th\u00f4ng \u2013 \u0111i\u1ec7n tho\u1ea1i, email, website, ch\u00ednh v\u00ec th\u1ebf, l\u01b0\u1ee3ng ph\u1ea3n h\u1ed3i c\u0169ng t\u1ed1t h\u01a1n so v\u1edbi b\u00ecnh th\u01b0\u1eddng\u201d, b\u00e0 cho bi\u1ebft th\u00eam. Nh\u1edd \u00e1p d\u1ee5ng chi\u1ebfn thu\u1eadt n\u00e0y, t\u1ec9 l\u1ec7 duy tr\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 c\u1ea3i thi\u1ec7n t\u1edbi 38%.<\/p>\n

C\u00f4ng ty c\u0169ng \u0111\u1ed3ng th\u1eddi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng trong nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00e1c. G\u1ea7n \u0111\u00e2y, h\u1ecd \u0111\u00e3 m\u1edf m\u1ed9t blog to\u00e0n c\u1ea7u \u0111\u1ec3 chia s\u1ebb c\u00e2u chuy\u1ec7n th\u01b0\u01a1ng hi\u1ec7u trong \u0111\u00f3 l\u1ef1a ch\u1ecdn k\u1ebft n\u1ed1i v\u1edbi ng\u01b0\u1eddi h\u00e2m m\u1ed9 b\u1eb1ng c\u00e1ch cho h\u1ecd xem nh\u1eefng c\u1ea3nh h\u1eadu tr\u01b0\u1eddng th\u00fa v\u1ecb.<\/p>\n

\"Pizza-hut-blog\"<\/p>\n

Blog c\u1ee7a Pizza Hut v\u00e0 nh\u1eefng c\u00e2u chuy\u1ec7n chia s\u1ebb \u0111\u1ec3 g\u1ea7n g\u0169i h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Kh\u00f4ng nh\u1eefng th\u1ebf, h\u1ecd c\u00f2n t\u01b0\u01a1ng t\u00e1c s\u00e2u h\u01a1n b\u1eb1ng c\u00e1ch tung ra chi\u1ebfn d\u1ecbch video kh\u00e1 h\u1ea5p d\u1eabn, ch\u1eb3ng h\u1ea1n m\u1ed9t \u0111o\u1ea1n video v\u1ec1 hi\u1ec7n t\u01b0\u1ee3ng selfies. M\u1ee5c ti\u00eau \u0111\u1ec3 kh\u00e1ch h\u00e0ng gi\u1ea3i tr\u00ed v\u00e0 kh\u01a1i ngu\u1ed3n cu\u1ed9c tr\u00f2 chuy\u1ec7n. Tim Staples, \u0111\u1ed3ng s\u00e1ng l\u1eadp c\u1ee7a Shareability, ng\u01b0\u1eddi \u0111\u00e3 t\u1ea1o ra Selfie Sticks PSA, cho bi\u1ebft:\u00a0\u201cNh\u1eefng th\u01b0\u01a1ng hi\u1ec7u th\u00f4ng minh hi\u1ec3u r\u1eb1ng b\u1ea1n c\u1ea7n ph\u1ea3i cung c\u1ea5p cho kh\u00e1n gi\u1ea3 n\u1ed9i dung c\u00f3 gi\u00e1 tr\u1ecb, sau \u0111\u00f3 l\u1ed3ng gh\u00e9p th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t c\u00e1ch tinh t\u1ebf nh\u1ea5t. Pizza Hut th\u1eadt s\u1ef1 \u0111\u00e3 l\u0129nh h\u1ed9i \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y. M\u1ee5c ti\u00eau c\u1ee7a video l\u00e0 \u0111\u1ec3 b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n thay v\u00ec \u00e1p \u0111\u1eb7t th\u00f4ng \u0111i\u1ec7p s\u1ea3n ph\u1ea9m l\u00ean ng\u01b0\u1eddi d\u00f9ng.\u201d<\/p>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean s\u1ef1 quan t\u00e2m, th\u00e2n thi\u1ec7n<\/h3>\n

M\u1ea1ng\u00a0x\u00e3 h\u1ed9i cung c\u1ea5p cho ch\u00fang t\u00f4i c\u01a1 h\u1ed9i \u0111\u1ec3 tr\u00f2 chuy\u1ec7n c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp. V\u00e0 m\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng n\u00f3 ngay l\u00fac n\u00e0y. Ch\u1eb3ng h\u1ea1n, t\u1eadp trung c\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi t\u1edbi kh\u00e1ch h\u00e0ng hay tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u1ec1 \u0111\u01a1n h\u00e0ng tr\u00ean Twitter, Facebook. Tuy nhi\u00ean, v\u1edbi m\u1ee5c \u0111\u00edch gi\u00fap kh\u00e1ch h\u00e0ng c\u1eadp nh\u1eadt th\u00f4ng tin th\u00ec kh\u00e1 \u1ed5n, nh\u01b0ng ho\u1ea1t \u0111\u1ed9ng n\u00e0y l\u1ea1i ch\u01b0a \u0111\u1ee7 h\u1ea5p d\u1eabn \u0111\u1ec3 thu h\u00fat h\u1ecd t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n.<\/p>\n

Ch\u00ednh v\u00ec th\u1ebf, n\u1ebfu \u0111\u1eb7t m\u1ee5c ti\u00eau nu\u00f4i d\u01b0\u1ee1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng, b\u1ea1n n\u00ean \u0111i ra ngo\u00e0i v\u00f9ng an to\u00e0n v\u00e0 b\u1eaft \u0111\u1ea7u tham gia v\u00e0o nh\u1eefng cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 c\u00e1ch Gary Vaynerchuk, ch\u1ee7 s\u1edf h\u1eefu winelibrary.com- \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u v\u1ec1 cung c\u1ea5p r\u01b0\u1ee3u vang tr\u00ean Internet, gi\u1ea3i th\u00edch c\u00e1ch tham gia v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u00ean k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a kh\u00e1ch h\u00e0ng:\u00a0\u201cQua t\u00ecm hi\u1ec3u tr\u00ean winelibrary.com t\u00f4i bi\u1ebft r\u1eb1ng b\u1ea1n l\u00e0 m\u1ed9t ng\u01b0\u1eddi nghi\u1ec7n r\u01b0\u1ee3u Pinot Noir. Sau \u0111\u00f3, khi t\u01b0\u01a1ng t\u00e1c tr\u00ean Twitter hay Facebook, t\u00f4i hi\u1ec3u r\u1eb1ng, ngo\u00e0i r\u01b0\u1ee3u vang, b\u1ea1n c\u00f2n l\u00e0 m\u1ed9t t\u00edn \u0111\u1ed3 b\u00f3ng \u0111\u00e1 v\u00e0 th\u01b0\u1eddng xuy\u00ean \u0103n cupcake. L\u1ea7n t\u1edbi, khi b\u1ea1n tweet ho\u1eb7c post b\u00e0i h\u01b0\u1edbng d\u1eabn l\u00e0m cupcakes, t\u00f4i c\u00f3 th\u1ec3 \u0111\u1ec1 ngh\u1ecb k\u1ebft n\u1ed1i cupcakes c\u1ee7a b\u1ea1n v\u1edbi m\u1ed9t m\u00f3n tr\u00e1ng mi\u1ec7ng Riesling m\u1edbi trong kho v\u1edbi h\u01b0\u01a1ng v\u1ecb kh\u00e1c v\u1edbi lo\u1ea1i Riesling b\u1ea1n \u0111\u1ec1 c\u1eadp \u0111\u1ebfn cu\u1ed1i th\u00e1ng tr\u01b0\u1edbc\u201d.<\/p>\n

T\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c m\u00ecnh quan tr\u1ecdng nh\u1edd ti\u1ebfp c\u1eadn \u1edf m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n<\/h3>\n

Tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb \u0111i\u1ec1u n\u00e0y c\u0169ng kh\u00e1 th\u00fa v\u1ecb. Mu\u1ed1n l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, kh\u00e1ch h\u00e0ng c\u1ea7n c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng ngay c\u1ea3 trong nh\u1eefng t\u01b0\u01a1ng t\u00e1c h\u00e0ng ng\u00e0y c\u0169ng nh\u01b0 qua m\u1ed7i l\u1ea7n b\u1ea1n ti\u1ebfp x\u00fac. M\u1ed9t khi h\u1ecd ph\u00e1t hi\u1ec7n ra r\u1eb1ng m\u00ecnh \u0111\u01b0\u1ee3c quan t\u00e2m ch\u1ec9 v\u00ec m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng, h\u1ecd s\u1ebd kh\u00f4ng trung th\u00e0nh v\u1edbi b\u1ea1n. V\u00ec v\u1eady, h\u00e3y \u0111i nh\u1eefng b\u01b0\u1edbc d\u00e0i v\u00e0 xa h\u01a1n \u0111\u1ec3 t\u1ea1o s\u1ef1 h\u00e0i l\u00f2ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/p>\n

\u00dd t\u01b0\u1edfng tuy\u1ec7t v\u1eddi \u0111\u00e3 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u kh\u00e1 t\u1ed1t, nh\u01b0ng n\u00f3 ch\u1ec9 th\u1eadt s\u1ef1 \u00fd ngh\u0129a khi b\u1ea1n bi\u1ebfn \u0111i\u1ec1u \u0111\u00f3 th\u00e0nh hi\u1ec7n th\u1ef1c. Kh\u00f4ng nh\u1eefng v\u1eady, m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn kh\u00e1 d\u1ec5 d\u00e0ng khi b\u1ea1n l\u00e0m m\u1ed9t vi\u1ec7c do b\u1ecb \u00e9p bu\u1ed9c hay b\u1ea3n th\u00e2n mong mu\u1ed1n. Ch\u00ednh v\u00ec th\u1ebf, h\u00e3y suy ngh\u0129 \u0111\u1ec3 s\u00e1ng t\u1ea1o nh\u1eefng c\u00e1ch l\u00e0m \u0111\u1ed9c \u0111\u00e1o.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t m\u00e0 kh\u00e1ch h\u00e0ng \u00edt \u0111\u1ec3 \u00fd r\u1ed3i g\u1eedi t\u1eb7ng nh\u1eefng m\u00f3n qu\u00e0 \u00fd ngh\u0129a. V\u00ec ch\u01b0a bi\u1ebft r\u00f5 v\u1ec1 ng\u00e0y \u0111\u00f3, h\u1ecd s\u1ebd r\u1ea5t ng\u1ea1c nhi\u00ean, nh\u1edd \u0111\u00f3, kh\u1ea3 n\u0103ng t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd cao h\u01a1n.<\/p>\n

B\u1ea1n ch\u1ec9 c\u1ea7n ghi nh\u1edb v\u00e0 \u1ee9ng d\u1ee5ng nh\u1eefng l\u1eddi khuy\u00ean d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a Erica Ariel Fox, t\u00e1c gi\u1ea3 cu\u1ed1n s\u00e1ch b\u00e1n ch\u1ea1y nh\u1ea5t t\u1ea1i M\u1ef9 \u201cD\u00e0nh chi\u1ebfn th\u1eafng t\u1eeb b\u00ean trong\u201d:\u00a0\u201cH\u00e3y th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u00f9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i trong cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1edfi, b\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng mu\u1ed1n m\u1eafc sai l\u1ea7m khi \u0111\u1ec1 t\u1eb7ng nh\u1eefng l\u1eddi ch\u00fac t\u1ed1t \u0111\u1eb9p t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 v\u1ee3 c\u1ee7a \u00f4ng \u1ea5y n\u1ebfu bi\u1ebft h\u1ecd \u0111\u00e3 ly d\u1ecb n\u0103m ngo\u00e1i.\u201d<\/p>\n

Duy tr\u00ec m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi<\/h3>\n

Thay v\u00ec t\u1eadp trung theo \u0111u\u1ed5i nh\u1eefng \u0111\u01a1n h\u00e0ng ti\u1ebfp theo, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea7u t\u01b0 m\u1ed9t ch\u00fat th\u1eddi gian t\u00ecm hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd. \u0110i\u1ec1u n\u00e0y th\u1ef1c s\u1ef1 \u00fd ngh\u0129a nhi\u1ec1u h\u01a1n so v\u1edbi t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n

\"Customer-happiness\"<\/p>\n

B\u1ea1n n\u00ean \u0111\u1ea7u t\u01b0 m\u1ed9t ch\u00fat th\u1eddi gian t\u00ecm hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd<\/p>\n<\/div>\n

Ti\u1ebfp t\u1ee5c t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd trong t\u1eebng c\u00e2u chuy\u1ec7n v\u00e0 th\u1ec3 hi\u1ec7n cho h\u1ecd th\u1ea5y r\u1eb1ng t\u1ea7m quan tr\u1ecdng trong m\u1ed7i l\u1ea7n xu\u1ea5t hi\u1ec7n c\u1ee7a m\u00ecnh.<\/p>\n

N\u1ebfu b\u1ea1n mu\u1ed1n h\u1ecd trung th\u00e0nh su\u1ed1t \u0111\u1eddi v\u1edbi m\u00ecnh, b\u1ea1n c\u1ea7n ph\u1ea3i li\u00ean t\u1ee5c duy tr\u00ec t\u1ed1t m\u1ed1i quan h\u1ec7 n\u00e0y. H\u00e3y nh\u1edb r\u1eb1ng, h\u1ea1nh ph\u00fac l\u00e2u d\u00e0i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ea7n d\u1ea7n b\u1eaft ngu\u1ed3n t\u1eeb nh\u1eefng th\u1eddi \u0111i\u1ec3m h\u1ee3p l\u00fd nh\u1ea5t.<\/p>\n

Theo Olga Kolodynska<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/p>\n

    \n
  • B\u00ed quy\u1ebft gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/li>\n
  • X\u00e2y d\u1ef1ng t\u1eadp kh\u00e1ch h\u00e0ng trung th\u00e0nh: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng r\u1ea5t d\u1ec5 b\u1ecb thu h\u00fat hay \u1ea5n t\u01b0\u1ee3ng b\u1edfi s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ed1i th\u1ee7, r\u1ed3i c\u00f3 th\u1ec3 chuy\u1ec3n sang d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. V\u1edbi b\u1ea1n, khi m\u1ed9t ai \u0111\u00f3 mua m\u1ed9t s\u1ea3n ph\u1ea9m, \u0111\u1ed3ng ngh\u0129a r\u1eb1ng c\u00f4ng vi\u1ec7c kh\u00f3 kh\u0103n ch\u01b0a h\u1eb3n \u0111\u00e3 d\u1eebng l\u1ea1i. C\u00f3 c\u1ea3m t\u00ecnh hay h\u00e0o h\u1ee9ng m\u1edbi ch\u1ec9 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u c\u1ee7a b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7. \u0110\u1ec3 duy tr\u00ec, \u0111\u00f3 l\u00e0 m\u1ed9t c\u00e2u chuy\u1ec7n kh\u00e1c. V\u1eady, b\u1ea1n s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong th\u1eddi gian d\u00e0i? H\u00e3y tham kh\u1ea3o nh\u1eefng g\u1ee3i \u00fd d\u01b0\u1edbi \u0111\u00e2y t\u1eeb Masterskills nh\u00e9!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53893"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53893"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53893\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53893"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53893"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}