{"id":53910,"date":"2023-12-20T09:15:36","date_gmt":"2023-12-20T02:15:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ho-bien-khach-hang-gian-du-thanh-khach-hang-trung-thanh-qua-live-chat.html"},"modified":"2023-12-20T09:15:36","modified_gmt":"2023-12-20T02:15:36","slug":"ho-bien-khach-hang-gian-du-thanh-khach-hang-trung-thanh-qua-live-chat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ho-bien-khach-hang-gian-du-thanh-khach-hang-trung-thanh-qua-live-chat.html","title":{"rendered":"\u201cH\u00f4 bi\u1ebfn\u201d kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh qua Live Chat"},"content":{"rendered":"
M\u1eb7c d\u00f9 kh\u00f4ng m\u1ed9t ai mong mu\u1ed1n nh\u01b0ng vi\u1ec7c ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u00e0 x\u1eed l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef l\u00e0 \u0111i\u1ec1u m\u00e0 ch\u1eafc ch\u1eafn doanh nghi\u1ec7p n\u00e0o c\u0169ng ph\u1ea3i tr\u1ea3i qua. Nh\u01b0ng b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 bi\u1ebft c\u00e1ch \u0111\u1ec3 khi\u1ebfn cho nh\u1eefng kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef n\u00e0y tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a b\u1ea1n? H\u00e3y tham kh\u1ea3o nh\u1eefng g\u1ee3i \u00fd c\u1ee7a Masterskills d\u01b0\u1edbi \u0111\u00e2y<\/p>\n
\"Unlike-to-like-Masterskills\"<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 khi\u1ebfn cho c\u00e1c kh\u00e1ch h\u00e0ng \u0111ang gi\u1eadn d\u1eef tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a b\u1ea1n kh\u00f4ng?<\/p>\n<\/div>\n

Gi\u1eef b\u00ecnh t\u0129nh<\/h2>\n

Khi \u0111\u1ed1i di\u1ec7n v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea3n h\u1ed3i kh\u00f4ng t\u1ed1t, th\u1eadm ch\u00ed l\u00e0 gi\u1eadn d\u1eef, \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t b\u1ea1n c\u1ea7n ghi nh\u1edb l\u00e0 ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh. N\u00ean nh\u1edb r\u1eb1ng, b\u1ea1n \u0111ang \u0111\u1ea1i di\u1ec7n cho to\u00e0n b\u1ed9 doanh nghi\u1ec7p, h\u00e0nh \u0111\u1ed9ng c\u1ee7a b\u1ea1n s\u1ebd quy\u1ebft \u0111\u1ecbnh t\u1edbi h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n

N\u1ebfu kh\u00e1ch h\u00e0ng m\u1ea5t b\u00ecnh t\u0129nh trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi b\u1ea1n, \u0111\u1eebng ph\u1ea3n \u1ee9ng l\u1ea1i hay \u0111\u00f4i co v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y d\u00e0nh ra m\u1ed9t ch\u00fat th\u1eddi gian nh\u1eafc nh\u1edf b\u1ea3n th\u00e2n r\u1eb1ng \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1 c\u00e1 nh\u00e2n. C\u1ed1 g\u1eafng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch m\u1ec1m m\u1ecfng v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i. B\u1ea1n gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u00e0ng nhanh th\u00ec th\u1eddi gian b\u1ea1n ph\u1ea3i h\u1ee9ng ch\u1ecbu c\u01a1n gi\u1eadn d\u1eef c\u00e0ng \u00edt.<\/p>\n

Chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi<\/h2>\n

C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb s\u1eb5n s\u1ebd gi\u00fap gi\u1ea3m b\u1edbt th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1ea5t l\u00e0 khi h\u1ecd \u0111ang gi\u1eadn d\u1eef. Kh\u00f4ng g\u00ec t\u1ed3i t\u1ec7 h\u01a1n vi\u1ec7c t\u01b0 v\u1ea5n vi\u00ean m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 t\u00ecm c\u00e1ch ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p ho\u1eb7c th\u1eadm ch\u00ed \u201c\u0111\u1ee9ng h\u00ecnh\u201d v\u00ec ch\u01b0a g\u1eb7p ph\u1ea3i t\u00ecnh hu\u1ed1ng t\u01b0\u01a1ng t\u1ef1 l\u1ea7n n\u00e0o.<\/p>\n

H\u00e3y th\u1ed1ng k\u00ea v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t th\u01b0 vi\u1ec7n c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi (m\u00e0 b\u1ea1n th\u1ea5y l\u00e0) hi\u1ec7u qu\u1ea3 nh\u1ea5t trong tr\u01b0\u1eddng h\u1ee3p g\u1eb7p ph\u1ea3i c\u00e1c kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef \u0111\u1ec3 \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n c\u1ee7a b\u1ea1n lu\u00f4n trong t\u00e2m th\u1ebf s\u1eb5n s\u00e0ng v\u00e0 ch\u1ee7 \u0111\u1ed9ng x\u1eed l\u00fd m\u1ecdi t\u00ecnh hu\u1ed1ng.<\/p>\n

C\u00e1 nh\u00e2n h\u00f3a c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi<\/h2>\n

M\u1eb7c d\u00f9 vi\u1ec7c chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u1ea7n thi\u1ebft v\u00e0 h\u1eefu \u00edch \u0111\u1ed1i v\u1edbi \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3, nh\u01b0ng ch\u1eafc ch\u1eafn kh\u00f4ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n c\u00f3 c\u1ea3m gi\u00e1c h\u1ecd \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng v\u00e0 c\u00f4ng nghi\u1ec7p, nh\u1ea5t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng \u0111ang gi\u1eadn d\u1eef. H\u00e3y s\u1eed d\u1ee5ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi trong th\u01b0 vi\u1ec7n nh\u01b0 m\u1ed9t s\u1ef1 g\u1ee3i \u00fd v\u00e0 th\u00eam c\u00e1c y\u1ebfu t\u1ed1 c\u00e1 nh\u00e2n h\u00f3a tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, v\u00ed d\u1ee5 nh\u01b0 n\u00eau t\u00ean c\u1ee7a h\u1ecd.<\/p>\n

Th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 chia s\u1ebb v\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

C\u00f3 m\u1ed9t th\u1ef1c t\u1ebf l\u00e0, b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c nh\u01b0ng kh\u00f4ng th\u1ec3 kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. C\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ph\u1ea3i x\u1eed l\u00fd r\u1ea5t nhi\u1ec1u vi\u1ec7c trong cu\u1ed9c s\u1ed1ng n\u00ean \u0111\u00f4i khi m\u1ed9t s\u1ef1 b\u1ea5t ti\u1ec7n hay m\u1ed9t ch\u00fat kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd gi\u1eadn d\u1eef. H\u00e3y c\u1ed1 g\u1eafng \u0111\u1ec3 th\u1ea5u hi\u1ec3u h\u1ecd.<\/p>\n

Lu\u00f4n lu\u00f4n \u0111\u1ec3 kh\u00e1ch h\u00e0ng chia s\u1ebb t\u1ea5t c\u1ea3 nh\u1eefng suy ngh\u0129 v\u00e0 \u0111\u1eebng bao gi\u1edd c\u1eaft ngang c\u01a1n gi\u1eadn d\u1eef. B\u01b0\u1edbc ti\u1ebfp theo, ch\u1ec9 c\u1ea7n ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch r\u1ea5t nh\u1eb9 nh\u00e0ng r\u1eb1ng T\u00f4i hi\u1ec3u v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe, sau \u0111\u00f3 m\u1edbi ti\u1ebfp t\u1ee5c \u0111\u01b0a ra c\u00e1c h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

Kh\u00f4ng ch\u1ed1i b\u1ecf tr\u00e1ch nhi\u1ec7m<\/h2>\n

Kh\u00e1ch h\u00e0ng lu\u00f4n bi\u1ebft r\u1eb1ng b\u1ea3n th\u00e2n b\u1ea1n kh\u00f4ng ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho to\u00e0n b\u1ed9 c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i nh\u01b0ng h\u1ecd m\u1eb7c \u0111\u1ecbnh giao ph\u00f3 cho b\u1ea1n tr\u00e1ch nhi\u1ec7m ph\u1ea3i gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 \u1ea5y. V\u1eady n\u00ean, \u0111\u1eebng c\u1ed1 \u0111\u1ec3 gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng r\u1eb1ng nh\u1eefng l\u1ed7i n\u00e0y th\u1ef1c t\u1ebf xu\u1ea5t ph\u00e1t t\u1eeb \u0111\u00e2u. B\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u1ea1i di\u1ec7n cho c\u1ea3 doanh nghi\u1ec7p \u0111\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng.<\/p>\n

Th\u1ec3 hi\u1ec7n s\u1ef1 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 th\u00eam cho kh\u00e1ch h\u00e0ng<\/h2>\n

Khi b\u1ea1n \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng, h\u00e3y h\u1ecfi h\u1ecd xem b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap g\u00ec th\u00eam cho h\u1ecd hay kh\u00f4ng. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y r\u1eb1ng doanh nghi\u1ec7p th\u1ef1c s\u1ef1 quan t\u00e2m t\u1edbi h\u1ecd v\u00e0 mong mu\u1ed1n h\u1ecd \u0111\u01b0\u1ee3c h\u00e0i l\u00f2ng h\u01a1n n\u1eefa.<\/p>\n

\"Angry-to-loyalty-customer\"<\/p>\n

Th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 th\u00eam s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng h\u01a1n<\/p>\n<\/div>\n

X\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng gi\u1eadn d\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 m\u1ed9t th\u1eed th\u00e1ch. Ch\u1ec9 c\u1ea7n gi\u1eef b\u00ecnh t\u0129nh \u0111\u1ec3 n\u1eafm b\u1eaft t\u1ed1t v\u1ea5n \u0111\u1ec1, v\u1eadn d\u1ee5ng linh ho\u1ea1t c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, \u0111\u00e2y s\u1ebd l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u1ea3o ng\u01b0\u1ee3c t\u00ecnh th\u1ebf v\u00e0 khi\u1ebfn cho m\u1ed9t kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n

Theo Kevin Gao<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/p>\n

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  • Kh\u00e1ch h\u00e0ng trung th\u00e0nh \u2013 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf<\/em><\/li>\n
  • C\u00e1ch b\u1ea1n ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1eb7c d\u00f9 kh\u00f4ng m\u1ed9t ai mong mu\u1ed1n nh\u01b0ng vi\u1ec7c ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u00e0 x\u1eed l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef l\u00e0 \u0111i\u1ec1u m\u00e0 ch\u1eafc ch\u1eafn doanh nghi\u1ec7p n\u00e0o c\u0169ng ph\u1ea3i tr\u1ea3i qua. Nh\u01b0ng b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 bi\u1ebft c\u00e1ch \u0111\u1ec3 khi\u1ebfn cho nh\u1eefng kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef n\u00e0y tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53910"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53910"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53910\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}