{"id":53922,"date":"2023-12-20T09:17:37","date_gmt":"2023-12-20T02:17:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hanh-trinh-tao-ket-noi-cam-xuc-voi-khach-hang.html"},"modified":"2023-12-20T09:17:37","modified_gmt":"2023-12-20T02:17:37","slug":"hanh-trinh-tao-ket-noi-cam-xuc-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hanh-trinh-tao-ket-noi-cam-xuc-voi-khach-hang.html","title":{"rendered":"H\u00e0nh tr\u00ecnh t\u1ea1o k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
Ng\u00e0y nay, kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01a1n thu\u1ea7n mu\u1ed1n doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a m\u00ecnh. Cao h\u01a1n n\u1eefa, h\u1ecd mu\u1ed1n c\u00f3 s\u1ef1\u00a0k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u m\u00e0 m\u00ecnh \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00f3 ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng ch\u1ec9 v\u1ec1 m\u1eb7t l\u00fd tr\u00ed m\u00e0 c\u00f2n l\u00e0 c\u1ea3m x\u00fac b\u1eb1ng c\u00e1ch t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb.<\/p>\n

T\u1ea1o k\u1ebft n\u1ed1i c\u1ea3m x\u00fac<\/h3>\n

Nh\u00e2n vi\u00ean nh\u1eefng c\u1eeda h\u00e0ng c\u1ee7a Apple \u0111\u00e3 r\u1ea5t s\u00e1ng t\u1ea1o khi cho ph\u00e9p kh\u00e1ch h\u00e0ng l\u00e0m nh\u1eefng \u0111i\u1ec1u d\u01b0\u1eddng nh\u01b0 kh\u00f4ng t\u01b0\u1edfng, ch\u1eb3ng h\u1ea1n ghi h\u00ecnh\u00a0m\u1ed9t \u0111i\u1ec7u nh\u1ea3y ho\u1eb7c mang ch\u00f3 m\u00e8o \u0111\u1ebfn c\u1eeda h\u00e0ng. Nh\u1edd \u00fd t\u01b0\u1edfng n\u00e0y, h\u1ecd t\u1ea1o ra b\u1ea7u kh\u00f4ng kh\u00ed v\u00f4 c\u00f9ng \u0111\u1ed9c \u0111\u00e1o \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ebfn v\u1edbi c\u1eeda h\u00e0ng c\u1ee7a Apple kh\u00f4ng c\u1ea3m th\u1ea5y nh\u00e0m ch\u00e1n hay xem \u0111\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t c\u1eeda h\u00e0ng \u0111\u01a1n thu\u1ea7n \u2013 n\u01a1i h\u1ecd ch\u1ec9 c\u00f3 th\u1ec3 mua s\u1ea3n ph\u1ea9m. Kh\u00f4ng nh\u1eefng th\u1ebf, ng\u01b0\u1eddi d\u00f9ng s\u1ebd nh\u1edb \u0111\u1ebfn c\u1eeda h\u00e0ng c\u1ee7a Apple l\u00e0 m\u1ed9t n\u01a1i c\u1ef1c k\u00ec th\u00fa v\u1ecb, v\u1edbi nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f3 qu\u00ean.<\/p>\n

\"Tao<\/p>\n

Apple \u0111ang l\u00e0m r\u1ea5t t\u1ed1t vi\u1ec7c k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed7i nh\u00e2n vi\u00ean Apple \u0111\u1ec1u l\u00e0 fan trung th\u00e0nh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 h\u1ecd lu\u00f4n s\u1eb5n s\u00e0ng tr\u1edf th\u00e0nh nh\u1eefng v\u1ecb \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u th\u1eadt s\u1ef1. H\u1ecd chia s\u1ebb nh\u1eefng l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m t\u1eeb tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n. Thay v\u00ec \u0111\u1ecdc vanh v\u00e1ch nh\u1eefng con s\u1ed1 kh\u00f4 khan v\u1ec1 s\u1ea3n ph\u1ea9m, h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chia s\u1ebb chuy\u1ec7n m\u1ed9t s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3 c\u00f3 kh\u1ea3 n\u0103ng c\u1ea3i thi\u1ec7n cu\u1ed9c s\u1ed1ng c\u1ee7a b\u1ea1n ra sao. V\u00e0 n\u1ebfu nh\u00e2n vi\u00ean nh\u1eefng \u0111\u01a1n v\u1ecb kh\u00e1c ch\u1ec9 ch\u0103m ch\u0103m nh\u00ecn v\u00e0o doanh s\u1ed1, h\u1ecd l\u1ea1i mu\u1ed1n kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y an t\u00e2m khi r\u1eddi kh\u1ecfi c\u1eeda h\u00e0ng.<\/p>\n

T\u1ea1o k\u1ebft n\u1ed1i c\u1ea3m x\u00fac l\u00e0 m\u1ed9t th\u1ee9 gia v\u1ecb tuy\u1ec7t v\u1eddi\u00a0cho m\u1ed9t s\u1ea3n ph\u1ea9m v\u0129 \u0111\u1ea1i. Nh\u1edd c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p n\u00e0y, d\u00f2ng ng\u01b0\u1eddi x\u1ebfp h\u00e0ng b\u00ean ngo\u00e0i c\u1eeda h\u00e0ng c\u1ee7a Apple c\u00e0ng d\u00e0i h\u01a1n m\u1ed7i khi c\u00f4ng ty ra m\u1eaft m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi. H\u1ecd s\u1ebd mua m\u1ed9t s\u1ea3n ph\u1ea9m m\u00e0 kh\u00f4ng c\u1ea7n qu\u00e1 \u0111\u1ec3 \u00fd \u0111\u1ebfn gi\u00e1 c\u1ea3. B\u1edfi, th\u1eddi \u0111i\u1ec3m \u0111\u00f3, quy\u1ebft \u0111\u1ecbnh mua xu\u1ea5t ph\u00e1t t\u1eeb tr\u00e1i tim v\u00e0 l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a k\u1ebft n\u1ed1i th\u01b0\u01a1ng hi\u1ec7u ho\u00e0n h\u1ea3o.<\/p>\n

Kh\u01a1i g\u1ee3i c\u1ea3m x\u00fac<\/h3>\n

M\u1ed9t s\u1ea3n ph\u1ea9m t\u1ed1t c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 th\u00e0nh c\u00f4ng khi t\u1ea1o \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi m\u1ecdi ng\u01b0\u1eddi. N\u1ebfu c\u00f3 m\u1ed9t c\u00e1i nh\u00ecn s\u00e2u h\u01a1n v\u1ec1 ng\u00e0nh c\u00f4ng nghi\u1ec7p xe h\u01a1i, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng m\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t th\u01b0\u1eddng \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh v\u1edbi c\u00e1c t\u00ednh n\u0103ng nh\u01b0 t\u1ed1c \u0111\u1ed9, hi\u1ec7u qu\u1ea3, \u0111\u1ed9 tin c\u1eady v\u00e0 an to\u00e0n. T\u1ea5t c\u1ea3 doanh nghi\u1ec7p \u0111\u1ec1u x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh c\u1ee7a m\u00ecnh th\u00f4ng qua tr\u1ea3i nghi\u1ec7m b\u00e1n h\u00e0ng kh\u00e1c bi\u1ec7t, \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1eeb tr\u01b0\u1edbc \u0111\u1ebfn nay, Volvo lu\u00f4n lu\u00f4n \u0111\u1eb7t s\u1ef1 an to\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u. M\u1ed1i lo ng\u1ea1i v\u1ec1 an to\u00e0n c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh c\u00f3 th\u1ec3 khai th\u00e1c \u0111\u1ec3 qu\u1ea3ng c\u00e1o, b\u1edfi v\u00ec n\u00f3 li\u00ean quan m\u1ea1nh m\u1ebd \u0111\u1ebfn c\u1ea3m x\u00fac. \u0110\u1eb7c bi\u1ec7t l\u00e0 khi \u0111\u1ee9ng tr\u00ean c\u01b0\u01a1ng v\u1ecb c\u1ee7a nh\u1eefng b\u1eadc cha m\u1eb9.<\/p>\n

\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao Volvo \u0111\u00e3 h\u1ee3p t\u00e1c v\u1edbi Lego \u0111\u1ec3 thu h\u00fat tr\u1ebb em l\u00e1i nh\u1eefng chi\u1ebfc xe Volvo m\u00f4 h\u00ecnh. Trong khi \u0111i xe, tr\u1ebb t\u00ecm hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng d\u00e2y an to\u00e0n c\u0169ng nh\u01b0 tu\u00e2n th\u1ee7 lu\u1eadt l\u1ec7 giao th\u00f4ng.<\/p>\n

\"Volvo_Driving_School_2\"<\/p>\n

Volvo \u0111\u00e3 h\u1ee3p t\u00e1c v\u1edbi Lego \u0111\u1ec3 thu h\u00fat tr\u1ebb em l\u00e1i nh\u1eefng chi\u1ebfc xe Volvo m\u00f4 h\u00ecnh<\/p>\n<\/div>\n

S\u1ef1 h\u1ee3p t\u00e1c n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n m\u1edf r\u1ed9ng t\u1ef1 nhi\u00ean c\u1ee7a hai th\u01b0\u01a1ng hi\u1ec7u h\u01b0\u1edbng v\u1ec1 gia \u0111\u00ecnh. \u0110\u00f3 c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n b\u1ed5 sung quan tr\u1ecdng cho ch\u01b0\u01a1ng tr\u00ecnh \u201cL\u00e1i Volvo v\u00ec cu\u1ed9c s\u1ed1ng\u201d, t\u1eadp trung h\u01b0\u1edbng t\u1edbi h\u00e0nh vi l\u00e1i xe c\u00f9ng s\u1ef1 an to\u00e0n. \u0110\u1ed3ng th\u1eddi, \u0111\u00e2y c\u00f2n l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 n\u00e2ng cao k\u0129 n\u0103ng s\u1ed1ng cho tr\u1ebb.<\/p>\n

Qua nhi\u1ec1u n\u0103m Volvo ph\u00e1t tri\u1ec3n nh\u1eefng gi\u1ea3i ph\u00e1p b\u1ea3o v\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ng\u00e0y c\u00e0ng t\u1ed1i \u01b0u h\u01a1n, \u0111\u1eb7c bi\u1ec7t khi kh\u00f4ng may x\u1ea3y ra tai n\u1ea1n. Ng\u01b0\u1eddi d\u00e2n khi l\u00e1i xe c\u0169ng c\u1ea3m th\u1ea5y an to\u00e0n h\u01a1n. H\u1ecd \u00fd th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng s\u00e1ng ki\u1ebfn, \u0111\u1ed5i m\u1edbi c\u1ee7a Volvo trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o an to\u00e0n khi l\u00e1i xe v\u00e0 bi\u1ebft r\u1eb1ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m Volvo c\u00f3 t\u1ec9 l\u1ec7 s\u1ed1ng s\u00f3t cao h\u01a1n trong nh\u1eefng t\u00ecnh hu\u1ed1ng x\u1ea5u. M\u00e0 \u0111i\u1ec1u n\u00e0y kh\u00f4ng quan tr\u1ecdng b\u1ea1n \u0111\u1ecdc \u0111\u01b0\u1ee3c \u0111\u00e2u \u0111\u00f3 ho\u1eb7c nghe m\u1ed9t ng\u01b0\u1eddi kh\u00e1c chia s\u1ebb, n\u00f3 \u0111\u1eb7c bi\u1ec7t h\u01a1n ch\u00ednh l\u00e0 \u1ea5n t\u01b0\u1ee3ng khi b\u1ea1n tr\u1ea3i nghi\u1ec7m. Gi\u00e2y ph\u00fat b\u1eaft \u0111\u1ea7u \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi ch\u01b0\u01a1ng tr\u00ecnh an to\u00e0n c\u1ee7aVolvo, c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n \u0111\u00e3 th\u1eadt s\u1ef1 kh\u00e1c.<\/p>\n

\u0110i\u1ec1u \u0111\u00f3 nhanh ch\u00f3ng d\u1eabn \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, th\u01b0\u1eddng l\u00e0 ngay sau khi kh\u00e1ch h\u00e0ng c\u1ee7a Volvo x\u00e2y m\u1ed9t ng\u00f4i nh\u00e0 \u1edf ngo\u1ea1i \u00f4 v\u00e0 ki\u1ebfn t\u1ea1o m\u00f4t t\u1ed5 \u1ea5m. Nh\u1eadn th\u1ee9c n\u00e0y \u0111\u01b0\u1ee3c b\u1eaft ngu\u1ed3n t\u1eeb suy ngh\u0129 v\u00e0 quan \u0111i\u1ec3m x\u00e3 h\u1ed9i th\u00f4ng qua nh\u1eefng c\u00e2u chuy\u1ec7n \u0111\u01b0\u1ee3c chia s\u1ebb tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n

Cu\u1ed1i c\u00f9ng, nh\u1eefng c\u00e2u chuy\u1ec7n \u0111\u1eb1ng sau th\u01b0\u01a1ng hi\u1ec7u c\u00f3 h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u1ef1 th\u01b0\u1eddng \u0111em l\u1ea1i ph\u1ea3n \u1ee9ng t\u00edch c\u1ef1c, b\u1edfi, khi kh\u00e1ch h\u00e0ng chia s\u1ebb nhi\u1ec1u h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 gi\u1edbi thi\u1ec7u n\u00f3, nhi\u1ec1u ng\u01b0\u1eddi s\u1ebd th\u1eed v\u00e0 cu\u1ed1i c\u00f9ng, mua n\u00f3.<\/p>\n

T\u1ea1o tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb<\/h3>\n

C\u00e2u chuy\u1ec7n chia s\u1ebb tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 b\u00ecnh lu\u1eadn c\u1ee7a nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u0169ng hi\u1ec7u qu\u1ea3 trong m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c. Nh\u00e0 h\u00e0ng, qu\u00e1n c\u00e0 ph\u00ea v\u00e0 bar ch\u1ee7 y\u1ebfu th\u00f4ng qua h\u00ecnh th\u1ee9c truy\u1ec1n mi\u1ec7ng. \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 n\u00e0y, ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng m\u00e0 h\u1ecd cung c\u1ea5p. T\u00f4i v\u00e0 b\u1ea1n b\u00e8 th\u01b0\u1eddng chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 kho\u1ea3nh kh\u1eafc h\u00e0i h\u01b0\u1edbc hay b\u1ea5t ng\u1edd th\u00fa v\u1ecb m\u00e0 Starbucks \u0111em l\u1ea1i.<\/p>\n

M\u1ed9t l\u1ea7n, khi \u0111ang \u0111\u1ec3 \u00fd t\u1edbi m\u1ed9t m\u00e1y pha c\u00e0 ph\u00ea \u0111\u01b0\u1ee3c b\u00e0y tr\u00ean k\u1ec7, m\u1ed9t nh\u00e2n vi\u00ean pha ch\u1ebf \u0111\u1ebfn c\u1ea1nh t\u00f4i, t\u00f4i th\u1eadm ch\u00ed c\u00f2n kh\u00f4ng h\u1ecfi, chia s\u1ebb: \u201cN\u1ebfu anh mu\u1ed1n mua m\u00e1y pha c\u00e0 ph\u00ea t\u00f4i khuy\u00ean anh n\u00ean \u0111\u1ebfn IKEA. \u1ede \u0111\u00f3, s\u1ebd c\u00f3 nh\u1eefng s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 nh\u01b0ng gi\u00e1 ch\u1ec9 b\u1eb1ng m\u1ed9t n\u1eeda. T\u00f4i c\u0169ng m\u1edbi mua m\u1ed9t chi\u1ebfc \u1edf \u0111\u00f3, ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1 \u1ed5n\u201d. Kh\u00e1 ng\u1ea1c nhi\u00ean v\u1edbi s\u1ef1 trung th\u1ef1c c\u1ee7a anh \u1ea5y v\u00e0 c\u00e2u chuy\u1ec7n c\u1ee9 b\u1ecb \u00e1m \u1ea3nh t\u00f4i m\u00e3i. Cu\u1ed1i c\u00f9ng, t\u00f4i quy\u1ebft \u0111\u1ecbnh chia s\u1ebb \u0111i\u1ec1u n\u00e0y cho m\u1ecdi ng\u01b0\u1eddi.<\/p>\n

M\u1ed7i l\u1ea7n \u0111\u1ebfn Starbucks, t\u00f4i l\u1ea1i \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m m\u1ed9t th\u1ee9 m\u1edbi r\u1ea5t kh\u00e1c bi\u1ec7t. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 l\u1eddi khuy\u00ean v\u1ec1 vi\u1ec7c pha c\u00e0 ph\u00ea ho\u1eb7c t\u00f4i c\u00f3 th\u1ec3 s\u00e1ng t\u1ea1o nh\u1eefng lo\u1ea1i cafe ch\u01b0a c\u00f3 s\u1eb5n tr\u00ean menu. T\u00f4i \u0111\u1eb7c bi\u1ec7t mu\u1ed1n chia s\u1ebb v\u1ec1 tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb n\u00e0y, khi h\u1ea7u h\u1ebft th\u1eddi gian \u0111\u01b0\u1ee3c s\u00e1ng t\u1ea1o h\u1ed7n h\u1ee3p cafe c\u1ee7a ri\u00eang m\u00ecnh b\u1eb1ng c\u00e1ch n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean pha ch\u1ebf. Th\u1ec9nh tho\u1ea3ng, h\u1ecd c\u0169ng m\u1eddi t\u00f4i d\u00f9ng th\u1eed m\u1ed9t c\u1ed1c c\u00e0 ph\u00ea m\u1edbi. N\u1ebfu t\u00f4i kh\u00f4ng th\u00edch, h\u1ecd s\u1ebd l\u00e0m c\u1ed1c kh\u00e1c cho t\u00f4i.<\/p>\n

\"Starbucks-friendly-staff\"<\/p>\n

B\u1ea1n s\u1ebd quay l\u1ea1i Starbucks v\u00ec n\u1ee5 c\u01b0\u1eddi c\u1ee7a m\u1ed9t anh nh\u00e2n vi\u00ean ch\u1ee9?<\/p>\n<\/div>\n

Nh\u1eefng t\u00ecnh hu\u1ed1ng t\u01b0\u01a1ng t\u1ef1 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn th\u1eddi gian c\u00f2n l\u1ea1i trong ng\u00e0y v\u00e0 l\u00e0 m\u1ed9t v\u00ed d\u1ee5 ho\u00e0n h\u1ea3o \u0111\u1ec3 g\u1ee3i l\u00ean nh\u1eefng c\u1ea3m x\u00fac t\u00edch c\u1ef1c trong kh\u00e1ch h\u00e0ng. Starbucks \u0111\u01b0\u1ee3c nh\u1edb \u0111\u1ebfn v\u1edbi nh\u1eefng chia s\u1ebb vui nh\u1ed9n, th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u c\u00e0 ph\u00ea \u0111\u1eaft ti\u1ec1n. Nh\u01b0ng c\u00f3 m\u1ea5y ai th\u1ef1c s\u1ef1 quan t\u00e2m v\u1ec1 y\u1ebfu t\u1ed1 cu\u1ed1i c\u00f9ng? V\u1edbi nh\u1eefng tr\u1ea3i nghi\u1ec7m b\u1ea1n c\u00f3, m\u1ee9c gi\u00e1 \u0111\u00f3 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c. V\u00e0 b\u1ea1n s\u1ebd quay tr\u1edf l\u1ea1i \u2013 cho m\u1ed9t ly c\u00e0 ph\u00ea v\u1edbi m\u1ed9t n\u1ee5 c\u01b0\u1eddi th\u00e2n thi\u1ec7n, t\u1ea1i sao kh\u00f4ng?<\/p>\n

B\u1ea1n \u0111\u00e3 c\u00f3 \u00fd t\u01b0\u1edfng g\u00ec l\u00fac n\u00e0y?<\/h3>\n

S\u1ea3n ph\u1ea9m t\u1ed1t m\u1edbi ch\u1ec9 l\u00e0 kh\u1edfi \u0111\u1ea7u c\u1ee7a m\u1ed9t d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o. Kh\u00eda c\u1ea1nh c\u1ea3m x\u00fac m\u00e0 th\u01b0\u01a1ng hi\u1ec7u \u0111em l\u1ea1i m\u1edbi tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c ch\u00ednh th\u00fac \u0111\u1ea9y ng\u01b0\u1eddi ti\u00eau d\u00f9ng quy\u1ebft \u0111\u1ecbnh ch\u1ecdn mua. \u0110\u1ec3 gi\u00e0nh chi\u1ebfn th\u1eafng trong tr\u00e1i tim c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n s\u00e1ng t\u1ea1o nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ea3m x\u00fac g\u1eafn k\u1ebft h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

Thay v\u00ec t\u00ecm c\u00e1ch b\u00e1n m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 cho ai, h\u00e3y t\u1eadp trung kh\u00e1m ph\u00e1 kh\u00e1ch h\u00e0ng mu\u1ed1n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o khi ngh\u0129 \u0111\u1ebfn b\u1ea1n. \u0110\u00e1p \u00e1n s\u1ebd c\u00f3 khi b\u1ea1n gi\u00fap kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e2u h\u1ecfi \u201cb\u1ea1n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o?\u201d thay v\u00ec \u201cb\u1ea1n ngh\u0129 g\u00ec v\u1ec1 n\u00f3?\u201d<\/p>\n

T\u1ea1o nh\u1eefng tr\u1ea3i nghi\u1ec7m \u1ea5n t\u01b0\u1ee3ng, k\u1ebft n\u1ed1i d\u00e0i l\u00e2u v\u1ec1 m\u1eb7t t\u00ecnh c\u1ea3m thay v\u00ec c\u1ea1nh tranh v\u1ec1 gi\u00e1 c\u1ea3. H\u1eefu x\u1ea1 t\u1ef1 nhi\u00ean h\u01b0\u01a1ng, m\u1ecdi ng\u01b0\u1eddi y\u00eau th\u00edch th\u01b0\u01a1ng hi\u1ec7u khi n\u00f3 \u0111em l\u1ea1i nh\u1eefng gi\u00e1 tr\u1ecb nh\u1ea5t \u0111\u1ecbnh, ngay c\u1ea3 v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m nh\u01b0 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c c\u00e0 ph\u00ea. N\u1ebfu b\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh ch\u1eafc ch\u1eafn s\u1ebd d\u00e0i ra !<\/p>\n

Olga Kolodynska<\/em><\/p>\n

B\u00e0i li\u00ean quan:\u00a0Kh\u00e1ch h\u00e0ng trung th\u00e0nh \u2013 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0y nay, kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01a1n thu\u1ea7n mu\u1ed1n doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a m\u00ecnh. Cao h\u01a1n n\u1eefa, h\u1ecd mu\u1ed1n c\u00f3 s\u1ef1\u00a0k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u m\u00e0 m\u00ecnh \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00f3 ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53922"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53922"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53922\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53922"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53922"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}