{"id":53942,"date":"2023-12-20T09:21:36","date_gmt":"2023-12-20T02:21:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/giup-khach-hang-thoai-mai-hon-khi-phai-cho-doi.html"},"modified":"2023-12-20T09:21:36","modified_gmt":"2023-12-20T02:21:36","slug":"giup-khach-hang-thoai-mai-hon-khi-phai-cho-doi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/giup-khach-hang-thoai-mai-hon-khi-phai-cho-doi.html","title":{"rendered":"Gi\u00fap kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i h\u01a1n khi ph\u1ea3i ch\u1edd \u0111\u1ee3i"},"content":{"rendered":"
Ch\u1edd \u0111\u1ee3i l\u00e0 m\u1ed9t ph\u1ea7n t\u1ea5t y\u1ebfu tr\u01b0\u1edbc khi b\u1ea5t c\u1ee9 v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. Trong l\u0129nh v\u1ef1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p t\u1ed1t nh\u1ea5t n\u00ean gi\u1ea3m thi\u1ec3u t\u1ed1i \u0111a ho\u1eb7c b\u1eb1ng c\u00e1ch n\u00e0o \u0111\u00f3 bi\u1ebfn n\u00f3 tr\u1edf n\u00ean th\u00fa v\u1ecb, b\u1edbt nh\u00e0m ch\u00e1n v\u1edbi kh\u00e1ch h\u00e0ng. T\u1ea5t nhi\u00ean, v\u1eabn c\u00f3 nh\u1eefng l\u00ed do kh\u00e1ch quan c\u00f3 th\u1ec3 kh\u00f4ng tr\u00e1nh kh\u1ecfi, nh\u01b0ng thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 kh\u00eda c\u1ea1nh n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t r\u1ea5t l\u1edbn gi\u1eefa doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

Trong khu\u00f4n kh\u1ed5 b\u00e0i vi\u1ebft n\u00e0y, Masterskills xin chia s\u1ebb m\u1ed9t s\u1ed1 \u00fd t\u01b0\u1edfng kinh doanh s\u00e1ng t\u1ea1o c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u0103ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng trong th\u1eddi gian h\u1ecd bu\u1ed9c ph\u1ea3i ch\u1edd \u0111\u1ee3i\u2026<\/p>\n

Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng tri \u00e2n kh\u00e1ch h\u00e0ng<\/h3>\n

\"image002\"<\/p>\n

H\u00e3y suy ngh\u0129 v\u1ec1 chi\u1ebfn thu\u1eadt n\u00e0y nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p win-win cho c\u1ea3 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. Khi \u0111\u00f3, b\u1ea1n kh\u00f4ng ch\u1ec9 tri \u00e2n vi\u1ec7c kh\u00e1ch h\u00e0ng tham gia, m\u00e0 c\u00f2n th\u00fac \u0111\u1ea9y s\u1ef1 hi\u1ec7n di\u1ec7n, gia t\u0103ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p. V\u00ed d\u1ee5, m\u1ed9t s\u1ed1 c\u00f4ng ty nh\u01b0 Amex (American Express) s\u00e1ng t\u1ea1o ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n kh\u00e1ch h\u00e0ng khi h\u1ecd tweet hay chia s\u1ebb th\u00f4ng tin mua h\u00e0ng tr\u00ean t\u00e0i kho\u1ea3n x\u00e3 h\u1ed9i c\u1ee7a m\u00ecnh. Chi\u1ebfn d\u1ecbch n\u00e0y \u0111em \u0111\u1ebfn th\u00e0nh c\u00f4ng to l\u1edbn cho Amex v\u1ec1 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u, doanh thu v\u00e0o n\u0103m 2012 \u0111\u1ed3ng th\u1eddi c\u0169ng ch\u1ee9ng t\u1ecf s\u1ee9c \u1ea3nh h\u01b0\u1edfng c\u1ee7a truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i v\u1edbi l\u1ee3i nhu\u1eadn c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u1ea1n c\u0169ng n\u00ean \u0111\u00e1nh gi\u00e1 cao khi kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 t\u1ef1 ph\u1ee5c v\u1ee5 .. Ch\u1eb3ng h\u1ea1n, khi h\u1ecd t\u1ef1 t\u00ecm ra c\u00e2u tr\u1ea3 l\u1eddi t\u1ea1i m\u1ee5c FAQ c\u00f3 th\u1ec3 t\u1eb7ng h\u1ecd m\u1ed9t phi\u1ebfu gi\u1ea3m gi\u00e1 xem nh\u01b0 l\u00e0 ph\u1ea7n th\u01b0\u1edfng. \u0110\u00f4i khi, kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng \u0111\u1ee7 t\u1ef1 tin \u0111\u1ec3 s\u1eed d\u1ee5ng k\u00eanh n\u00e0y v\u00e0 m\u1ed9t ph\u1ea7n th\u01b0\u1edfng \u0111\u00f4i khi l\u00e0 r\u1ea5t nh\u1ecf nh\u01b0ng c\u00f3 t\u00e1c d\u1ee5ng truy\u1ec1n c\u1ea3m h\u1ee9ng cho h\u1ecd r\u1ea5t nhi\u1ec1u.<\/p>\n

Ngo\u00e0i ra, b\u1ea1n c\u0169ng n\u00ean c\u00f3 k\u1ebf ho\u1ea1ch tri \u00e2n kh\u00e1ch h\u00e0ng tham gia kh\u1ea3o s\u00e1t hay vi\u1ebft nh\u1eefng d\u00f2ng chia s\u1ebb ng\u1eafn khi \u0111ang ch\u1edd \u0111\u1ee3i h\u1ed7 tr\u1ee3. Cho d\u00f9 \u0111ang c\u00f3 th\u1eafc m\u1eafc ho\u1eb7c khi\u1ebfu n\u1ea1i, kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng bao gi\u1edd mu\u1ed1n c\u00f3 c\u1ea3m gi\u00e1c nh\u01b0 m\u00ecnh \u0111ang l\u00e3ng ph\u00ed th\u1eddi gian. V\u00ec v\u1eady, \u0111\u1ed5i l\u1ea1i th\u1eddi gian h\u1ecd d\u00e0nh cho doanh nghi\u1ec7p, h\u00e3y cho h\u1ecd th\u1ea5y b\u1ea1n \u0111\u00e1nh gi\u00e1 cao th\u00f4ng tin ph\u1ea3n h\u1ed3i v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u1eeb h\u1ecd nh\u01b0 th\u1ebf n\u00e0o qua vi\u1ec7c \u0111em \u0111\u1ebfn m\u1ed9t ph\u1ea7n th\u01b0\u1edfng \u0111\u1eb7c bi\u1ec7t hay chi\u1ebft kh\u1ea5u h\u1ea5p d\u1eabn.<\/p>\n

Qu\u1ea3ng c\u00e1o v\u00e0 chia s\u1ebb th\u00f4ng tin khuy\u1ebfn m\u00e3i m\u1edbi nh\u1ea5t c\u1ee7a b\u1ea1n<\/h3>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang \u0111\u1ea7u t\u01b0 v\u00e0o s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p, r\u1ea5t c\u00f3 th\u1ec3 h\u1ecd mu\u1ed1n t\u00ecm hi\u1ec3u th\u00eam th\u00f4ng tin v\u1ec1 doanh nghi\u1ec7p. Chia s\u1ebb ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, qu\u1ea3ng c\u00e1o s\u1ea3n ph\u1ea9m m\u1edbi nh\u1ea5t c\u0169ng nh\u01b0 t\u00ednh n\u0103ng m\u1edbi c\u1ee7a s\u1ea3n ph\u1ea9m ch\u00ednh l\u00e0 c\u00e1ch b\u1ea1n ch\u1ec9 cho h\u1ecd th\u1ea5y nh\u1eefng \u0111i\u1ec1u c\u00f3 th\u1ec3 h\u1ecd ch\u01b0a nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c. M\u1ed9t trong nh\u1eefng c\u00e1ch ph\u1ed5 bi\u1ebfn v\u00e0 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 nh\u1ea5t l\u00e0 th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn nh\u01b0 Youtube. Sau \u0111\u00f3, t\u1eadn d\u1ee5ng chia s\u1ebb link video t\u1edbi kh\u00e1ch h\u00e0ng trong th\u1eddi gian ch\u1edd \u0111\u1ee3i ph\u1ea3n h\u1ed3i qua live chat ho\u1eb7c email.<\/p>\n

Tuy nhi\u00ean, \u0111\u1eebng qu\u00e1 l\u1ea1m d\u1ee5ng chi\u1ebfn thu\u1eadt n\u00e0y \u0111\u1ec3 chia s\u1ebb th\u00f4ng tin qu\u1ea3ng c\u00e1o hay giao d\u1ecbch tr\u00e0n lan t\u1edbi kh\u00e1ch h\u00e0ng thay v\u00ec cho h\u1ecd l\u1ef1a ch\u1ecdn \u0111\u1ec3 nghe ho\u1eb7c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin. S\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c nh\u1eafn tin qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c t\u00f9y ch\u1ecdn \u0111\u1ec3 \u0111\u0103ng k\u00fd nh\u1eadn th\u00f4ng tin h\u00e0ng th\u00e1ng ho\u1eb7c h\u00e0ng tu\u1ea7n c\u1ee7a h\u1ecd c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch kh\u00e1 hi\u1ec7u qu\u1ea3.<\/p>\n

Gi\u1ea3m thi\u1ec3u s\u1ef1 c\u0103ng th\u1eb3ng trong th\u1eddi gian ch\u1edd \u0111\u1ee3i<\/h3>\n

T\u1ea5t nhi\u00ean \u0111\u00e2y l\u00e0 m\u1ed9t th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 k\u1ec3 chuy\u1ec7n c\u01b0\u1eddi, nh\u01b0ng doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 g\u00ec kh\u00e1c bi\u1ec7t, thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng l\u1eafng nghe m\u1ed9t c\u00e2u chuy\u1ec7n khi h\u1ecd \u0111ang ph\u1ea3i ch\u1edd \u0111\u1ee3i?<\/p>\n

\"custCareLanding\"<\/p>\n

Ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng v\u1eeba gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3m \u00e1p l\u1ef1c, c\u0103ng th\u1eb3ng ch\u1edd \u0111\u1ee3i v\u1eeba gi\u1edbi thi\u1ec7u v\u1edbi h\u1ecd v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00ean trong ho\u1eb7c v\u0103n h\u00f3a c\u1ee7a c\u00f4ng ty l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng kh\u00e1 hi\u1ec7u qu\u1ea3. Nh\u01b0 th\u1ebf, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y s\u1ef1 chu \u0111\u00e1o, t\u1eadn t\u00e2m c\u1ee7a doanh nghi\u1ec7p v\u00e0 vi\u1ec7c truy\u1ec1n t\u1ea3i m\u1ed9t c\u00e2u truy\u1ec7n c\u01b0\u1eddi mang t\u00ednh c\u00e1 nh\u00e2n hay th\u1ef1c t\u1ebf v\u1ec1 doanh nghi\u1ec7p s\u1ebd x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebft n\u1ed1i s\u00e2u s\u1eafc h\u01a1n thay v\u00ec \u0111em l\u1ea1i m\u1ed9t c\u1ea3m gi\u00e1c lo \u00e2u v\u00e0 th\u1ea5t v\u1ecdng.<\/p>\n

Cung c\u1ea5p cho h\u1ecd l\u1ef1a ch\u1ecdn \u0111\u1ec3 tho\u00e1t kh\u1ecfi suy ngh\u0129 ph\u1ea3i ch\u1edd \u0111\u1ee3i<\/h3>\n

V\u1ea5n \u0111\u1ec1 v\u1edbi vi\u1ec7c x\u1ebfp h\u00e0ng ch\u1edd \u0111\u1ee3i c\u00f3 l\u1ebd l\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ec9 d\u1eebng l\u1ea1i \u1edf h\u00e0nh \u0111\u1ed9ng m\u00e0 \u0111\u00fang h\u01a1n, \u1edf th\u1ef1c t\u1ebf nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra. Th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng ng\u01b0\u1eddi \u0111\u1ee9ng ph\u00eda tr\u01b0\u1edbc ch\u1edd \u0111\u1ee3i kh\u00e1 m\u1ec7t m\u1ecfi c\u00f2n b\u1ea1n \u0111ang \u0111\u1ee9ng th\u1ee9 111 trong h\u00e0ng- \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n s\u1eb5n s\u00e0ng t\u1eeb b\u1ecf.<\/p>\n

Tr\u00ean th\u1ef1c t\u1ebf, m\u1ecdi ng\u01b0\u1eddi s\u1ebd c\u1ea3m th\u1ea5y kh\u00e1 kh\u00f3 ch\u1ecbu khi b\u1ecb chen ngang, nh\u01b0ng gi\u1ea3 s\u1eed doanh nghi\u1ec7p c\u00f3 th\u1ec3 cho ph\u00e9p kh\u00e1ch h\u00e0ng \u201cnh\u1ea3y c\u00f3c\u201d n\u1ebfu h\u1ecd th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 h\u00e0nh \u0111\u1ed9ng nh\u1ea5t \u0111\u1ecbnh th\u00ec sao nh\u1ec9? Ch\u1eb3ng h\u1ea1n \u0111i\u1ec1n v\u00e0o m\u1ed9t phi\u1ebfu \u0111i\u1ec1u tra hay xem video s\u1ebd gi\u00fap h\u1ecd tho\u1ea3i m\u00e1i h\u01a1n tr\u01b0\u1edbc khi \u0111\u1ebfn l\u01b0\u1ee3t. T\u1eeb m\u1ed9t quan \u0111i\u1ec3m k\u1ef9 thu\u1eadt n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o c\u1ea3m gi\u00e1c kh\u00e1ch h\u00e0ng \u201cdi chuy\u1ec3n\u201d nhanh h\u01a1n.<\/p>\n

Tuy nhi\u00ean, nguy c\u01a1 c\u00f3 th\u1ec3 x\u1ea3y ra n\u1ebfu nh\u01b0 t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn n\u00e0y. Nh\u01b0ng, n\u1ebfu nh\u01b0 b\u1ea1n kh\u00f4ng bi\u1ebft \u0111i\u1ec1u n\u00e0y s\u1ebd kh\u00f4ng l\u00e0m t\u1ed5n th\u01b0\u01a1ng b\u1ea1n, ph\u1ea3i kh\u00f4ng?<\/p>\n

C\u00e1 nh\u00e2n ho\u00e1 danh s\u00e1ch ch\u1edd<\/h3>\n

\u201cB\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft ch\u00ednh x\u00e1c nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 m\u1ed1i quan t\u00e2m hay n\u00f3i \u0111\u00fang h\u01a1n l\u00e0 insight kh\u00e1ch h\u00e0ng, \u0111\u1ec3 c\u00f3 th\u1ec3 b\u1ed5 sung m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c gi\u00e1 tr\u1ecb h\u1ecd mong mu\u1ed1n. M\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi, kh\u00e1c bi\u1ec7t lu\u00f4n l\u00e0 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i \u201c- Chia s\u1ebb tr\u00ean Positive Trainning.<\/p>\n

\u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c nh\u01b0 th\u1ebf kh\u00e1ch h\u00e0ng ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c v\u00e0 ch\u1edd \u0111\u1ee3i \u0111\u1ebfn l\u01b0\u1ee3t. Doanh nghi\u1ec7p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u00e1ng t\u1ea1o b\u1eb1ng vi\u1ec7c \u0111\u1eb7t m\u1ed9t h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, n\u01a1i kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn c\u00e1c th\u1ec3 lo\u1ea1i \u00e2m nh\u1ea1c m\u00e0 h\u1ecd mu\u1ed1n nghe khi \u0111ang ch\u1edd \u0111\u1ee3i. V\u00ed d\u1ee5: Nh\u1ea5n ph\u00edm 1 \u0111\u1ec3 nghe nh\u1eefng b\u00e0i h\u00e1t v\u1ec1 T\u00ecnh y\u00eau, ph\u00edm 2 v\u1edbi nh\u1ea1c Rock v\u00e0 3 cho H\u00f2a t\u1ea5u. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 t\u1ea1o ra m\u1ed9t k\u1ebft n\u1ed1i th\u00fa v\u1ecb tr\u00ean h\u1ec7 th\u1ed1ng s\u1eb5n c\u00f3 m\u00e0 c\u00f2n c\u00f3 th\u1ec3 gi\u1ea3m b\u1edbt \u201cm\u1ee9c \u0111\u1ed9 b\u1eadn r\u1ed9n\u201d th\u00f4ng qua c\u00e1c k\u00eanh v\u00e0 \u2018tr\u1ea1m\u2019 trong khi ch\u1edd \u0111\u1ee3i.<\/p>\n

Ch\u1edd \u0111\u1ee3i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 l\u00e0 \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng kh\u00e1 kh\u00f3 ch\u1ecbu, nh\u01b0ng c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 l\u00e0m d\u1ecbu c\u1ea3m gi\u00e1c n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u01b0a ra l\u1ef1a ch\u1ecdn thay th\u1ebf s\u00e1ng t\u1ea1o khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1eadn r\u1ed9n m\u00e0 qu\u00ean \u0111i. Tr\u00ean ph\u01b0\u01a1ng di\u1ec7n l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n tri\u1ec3n khai h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, Masterskills \u0111ang ti\u1ebfn h\u00e0nh \u0111\u01b0a v\u00e0o nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00e1c bi\u1ec7t v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/p>\n

B\u00e0i li\u00ean quan: Ki\u1ec3m so\u00e1t th\u1eddi gian tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng v\u1edbi \u201cWaiting time\u201d<\/em><\/p>\n

B\u00e0i vi\u1ebft c\u1ee7a t\u00e1c gi\u1ea3 Anneke Steenkamp<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Trong khu\u00f4n kh\u1ed5 b\u00e0i vi\u1ebft n\u00e0y, Masterskills xin chia s\u1ebb m\u1ed9t s\u1ed1 \u00fd t\u01b0\u1edfng kinh doanh s\u00e1ng t\u1ea1o c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u0103ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng trong th\u1eddi gian h\u1ecd bu\u1ed9c ph\u1ea3i ch\u1edd \u0111\u1ee3i\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53942"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53942"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53942\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}