{"id":53964,"date":"2023-12-20T09:27:38","date_gmt":"2023-12-20T02:27:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tao-an-tuong-voi-khach-hang-ngay-tin-nhan-dau-tien.html"},"modified":"2023-12-20T09:27:38","modified_gmt":"2023-12-20T02:27:38","slug":"tao-an-tuong-voi-khach-hang-ngay-tin-nhan-dau-tien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tao-an-tuong-voi-khach-hang-ngay-tin-nhan-dau-tien.html","title":{"rendered":"T\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng ngay tin nh\u1eafn \u0111\u1ea7u ti\u00ean"},"content":{"rendered":"
N\u0103m 1996, nh\u1eefng \u1ee9ng d\u1ee5ng nh\u1eafn tin t\u1ee9c th\u1eddi (IM) xu\u1ea5t hi\u1ec7n l\u00e0m \u201cchao \u0111\u1ea3o\u201d th\u1ebf gi\u1edbi internet, t\u1ea1o n\u00ean th\u00f3i quen chat cho h\u00e0ng tri\u1ec7u ng\u01b0\u1eddi. N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c xu th\u1ebf n\u00e0y, nh\u1eefng \u1ee9ng d\u1ee5ng chat tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng ra \u0111\u1eddi. Kh\u00e1c v\u1edbi c\u00f4ng c\u1ee5 kh\u00e1c, khi s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p nh\u01b0 Masterskills \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u00e1ch b\u1ea1n giao ti\u1ebfp s\u1ebd \u1ea3nh h\u01b0\u1edfng t\u1edbi th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p. V\u00ec v\u1eady, c\u00f3 nh\u1eefng quy chu\u1ea9n b\u1ea1n c\u1ea7n n\u1eafm v\u1eefng \u0111\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng ngay t\u1eeb d\u00f2ng tin nh\u1eafn \u0111\u1ea7u ti\u00ean. C\u00e1ch n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng sao cho \u0111\u00fang chu\u1ea9n m\u1ef1c doanh nghi\u1ec7p l\u00e0 \u0111i\u1ec1u b\u1ea1n c\u1ea7n h\u1ecdc h\u1ecfi.<\/p>\n

\u0110\u1eb7t t\u00ean hi\u1ec3n th\u1ecb, h\u00ecnh \u0111\u1ea1i di\u1ec7n ph\u00f9 h\u1ee3p<\/strong>
\nTrong ng\u1eef c\u1ea3nh th\u00f4ng th\u01b0\u1eddng, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t t\u00ean t\u00f9y \u00fd, nh\u01b0ng trong m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u00f2i h\u1ecfi s\u1ef1 chuy\u00ean nghi\u1ec7p. \u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean c\u1ef1c k\u00ec quan tr\u1ecdng, b\u1ea1n ph\u1ea3i ch\u1ecdn nh\u1eefng t\u00ean hi\u1ec3n th\u1ecb m\u1ed9t c\u00e1ch chu\u1ea9n m\u1ef1c trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t l\u00e0 h\u00e3y d\u00f9ng t\u00ean th\u1eadt c\u1ee7a m\u00ecnh. V\u1edbi avatar (\u1ea3nh \u0111\u1ea1i di\u1ec7n) c\u0169ng v\u1eady, h\u00e3y ch\u1ecdn m\u1ed9t b\u1ee9c \u1ea3nh r\u00f5 nh\u1ea5t v\u00e0 ph\u1ea3i th\u1eadt nghi\u00eam t\u00fac \u0111\u1ec3 hi\u1ec3n th\u1ecb l\u00ean c\u1eeda s\u1ed5 chat v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n<\/strong>
\nPh\u1ea3n h\u1ed3i y\u00eau c\u1ea7u t\u01b0\u01a1ng t\u00e1c t\u1eeb m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi m\u1ed9t c\u00e2u ng\u1eafn g\u1ecdn. Gi\u1edbi thi\u1ec7u t\u00ean c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch r\u1ea5t hay \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y c\u0169ng kh\u00e1 gi\u1ed1ng v\u1edbi quy chu\u1ea9n khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i:
\n\u201cXin ch\u00e0o, M\u00ecnh l\u00e0 Trang t\u1eeb b\u1ed9 ph\u1eadn t\u01b0 v\u1ea5n c\u1ee7a Masterskills\u201d, kh\u00f4ng ph\u1ea3i ch\u1ec9 l\u00e0 \u201cCh\u00e0o b\u1ea1n\u201d.<\/p>\n

\"C\u00e1ch<\/p>\n

Ch\u00e2n dung ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng : Online 24\/7 v\u1edbi s\u1ef1 chuy\u00ean nghi\u1ec7p.<\/p>\n<\/div>\n

X\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c \u0111\u00edch cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/strong>
\nTrong m\u00f4i tr\u01b0\u1eddng kinh doanh, m\u1ed7i cu\u1ed9c chat\u00a0\u0111\u1ec1u c\u00f3 m\u1ed9t m\u1ee5c \u0111\u00edch n\u00e0o \u0111\u00f3 ch\u1ee9 kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 x\u00e3 giao. H\u00e3y ch\u1eafc ch\u1eafn b\u1ea1n bi\u1ebft c\u00e1ch d\u1eabn d\u1eaft\u00a0\u201ch\u01b0\u1edbng \u0111i\u201d c\u1ee7a c\u00e2u chuy\u1ec7n.
\nB\u1ea1n ph\u1ea3i l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh. \u0110\u1eebng bao gi\u1edd b\u1eaft kh\u00e1ch truy c\u1eadp ph\u1ea3i ch\u1edd b\u1ea1n t\u00ecm ra c\u00e1c th\u00f4ng s\u1ed1 k\u0129 thu\u1eadt ho\u1eb7c m\u1ed9t trang th\u00f4ng tin chi ti\u1ebft n\u00e0o \u0111\u00f3 tr\u00ean website.

\nNh\u1eefng tin nh\u1eafn \u0111\u1ea7u ti\u00ean n\u00ean ng\u1eafn g\u1ecdn v\u00e0 \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 <\/strong>
\nTh\u1eadt may m\u1eafn, r\u1ea5t nhi\u1ec1u d\u1ecbch v\u1ee5 tr\u00f2 chuy\u1ec7n IM gi\u1edbi h\u1ea1n s\u1ed1 k\u00ed t\u1ef1 trong m\u1ed9t tin nh\u1eafn. N\u1ebfu kh\u00f4ng h\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o khi ph\u1ea3i nh\u1eadn nh\u1eefng tin nh\u1eafn d\u00e0i \u201ckh\u1ee7ng ho\u1ea3ng\u201d.
\nH\u00e3y nh\u1edb r\u1eb1ng, b\u1ea1n kh\u00f4ng bao gi\u1edd bi\u1ebft \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec \u0111ang x\u1ea3y ra \u1edf ph\u00eda \u0111\u1ea7u b\u00ean kia c\u1ee7a cu\u1ed9c chat. Kh\u1ea3 n\u0103ng ti\u1ebfp nh\u1eadn, tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i, s\u1ef1 ch\u00fa \u00fd\u2026 Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, ph\u1ea3i c\u1ed1 g\u1eafng g\u1eedi nh\u1eefng th\u00f4ng \u0111i\u1ec7p th\u1eadt ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch.<\/p>\n

\u0110\u1eebng \u201cTo ti\u1ebfng\u201d<\/strong>
\nS\u1ebd r\u1ea5t th\u00f4 l\u1ed7 n\u1ebfu b\u1ea1n g\u1eedi cho kh\u00e1ch h\u00e0ng nh\u1eefng c\u00e2u ch\u1eef vi\u1ebft in hoa. Theo quy t\u1eafc th\u00f4ng th\u01b0\u1eddng th\u00ec ch\u1eef in hoa th\u1ec3 hi\u1ec7n s\u1ef1 b\u1ef1c t\u1ee9c, la h\u00e9t, to ti\u1ebfng. N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t ng\u01b0\u1eddi \u0111\u00e1nh m\u00e1y ch\u1eadm, h\u00e3y vi\u1ebft t\u1ea5t c\u1ea3 b\u1eb1ng ch\u1eef th\u01b0\u1eddng nh\u00e9.<\/p>\n

H\u1ecdc th\u00f3i quen ch\u1edd \u0111\u1ee3i ph\u1ea3n h\u1ed3i<\/strong>
\n\u201cB\u1eafn\u201d tin nh\u1eafn li\u00ean t\u1ee5c \u0111\u00f4i khi c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n g\u00e2y \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Nh\u01b0ng n\u1ebfu c\u1ee9 g\u1eedi li\u00ean t\u1ee5c m\u00e0 kh\u00f4ng \u0111\u1ec3 \u00fd ng\u01b0\u1eddi nh\u1eadn c\u00f3 th\u1eddi gian tr\u1ea3 l\u1eddi hay kh\u00f4ng, n\u00f3 ch\u1ea3 kh\u00e1c g\u00ec m\u1ed9t m\u00e0n th\u1ea9m v\u1ea5n. H\u00e3y \u0111\u1eb7t ra m\u1ed9t c\u00e2u h\u1ecfi, sau \u0111\u00f3 cho ng\u01b0\u1eddi nh\u1eadn c\u01a1 h\u1ed9i \u0111\u1ec3 suy ngh\u0129 v\u00e0 vi\u1ebft ra ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi g\u00f5 m\u00e1y th\u00e0nh th\u1ea1o nh\u01b0 b\u1ea1n ho\u1eb7c h\u1ecd \u0111ang b\u1eadn r\u1ed9n. H\u1ea7u h\u1ebft c\u00e1c IM v\u00e0 \u1ee9ng d\u1ee5ng chat hi\u1ec7n nay \u0111\u1ec1u c\u00f3 d\u00f2ng tr\u1ea1ng th\u00e1i th\u00f4ng b\u00e1o n\u1ebfu c\u00f3 ng\u01b0\u1eddi \u0111ang g\u00f5 chat, tuy nhi\u00ean \u0111\u1ec3 th\u1ec3 hi\u1ec7n ph\u00e9p l\u1ecbch s\u1ef1, b\u1ea1n ch\u1ec9 n\u00ean \u0111\u1eb7t ra t\u1eebng c\u00e2u h\u1ecfi v\u00e0 ch\u1edd \u0111\u1ee3i ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd.<\/p>\n

\"C\u00e1ch<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111ang b\u1eadn, h\u1ecd kh\u00f4ng ch\u00fa \u00fd t\u1edbi tin nh\u1eafn c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n

H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng t\u1eeb chuy\u00ean ng\u00e0nh, ti\u1ebfng l\u00f3ng ho\u1eb7c t\u1eeb vi\u1ebft t\u1eaft
<\/strong>S\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef nh\u01b0 th\u1ebf n\u00e0y trong qu\u00e1 tr\u00ecnh chat c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n r\u00fat ng\u1eafn \u0111\u01b0\u1ee3c th\u1eddi gian ph\u1ea3n h\u1ed3i, nh\u01b0ng n\u00f3 l\u1ea1i th\u1ec3 hi\u1ec7n s\u1ef1 thi\u1ebfu chuy\u00ean nghi\u1ec7p. T\u1ec7 h\u01a1n, n\u1ebfu ng\u01b0\u1eddi nh\u1eadn kh\u00f4ng quen v\u1edbi ng\u00f4n ng\u1eef n\u00e0y, h\u1ecd s\u1ebd th\u1ea5y c\u1ef1c k\u1ef3 b\u1ed1i r\u1ed1i. Tr\u1eeb khi b\u1ea1n \u0111\u00e3 t\u1eebng n\u00f3i chuy\u1ec7n v\u00e0 hi\u1ec3u v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u00f3 hay \u0111\u00e3 th\u1ea5y h\u1ecd s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef nh\u01b0 v\u1eady tr\u01b0\u1edbc \u0111\u00e2y, c\u00f2n kh\u00f4ng b\u1ea1n h\u00e3y h\u1ea1n ch\u1ebf \u0111\u01b0a ch\u00fang v\u00e0o nh\u1eefng c\u00e2u m\u1edf \u0111\u1ea7u cu\u1ed9c chat nh\u00e9.<\/p>\n

Th\u1eadn tr\u1ecdng v\u1edbi nh\u1eefng \u00fd t\u01b0\u1edfng h\u00e0i h\u01b0\u1edbc<\/strong>
\nT\u01b0\u01a1ng t\u1ef1 nh\u01b0 email, h\u00e3y c\u00e2n nh\u1eafc k\u0129 l\u01b0\u1ee1ng n\u1ebfu b\u1ea1n c\u00f3 \u00fd \u0111\u1ecbnh s\u1eed d\u1ee5ng s\u1ef1 h\u00e0i h\u01b0\u1edbc \u0111\u1ec3 b\u1eaft \u0111\u1ea7u t\u01b0\u01a1ng t\u00e1c chat tr\u1ef1c tuy\u1ebfn. Tr\u00ean th\u1ef1c t\u1ebf, \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c trao \u0111\u1ed5i mang t\u00ednh c\u00f4ng vi\u1ec7c, m\u1ecdi ng\u01b0\u1eddi \u00edt khi d\u00f9ng nh\u1eefng t\u1eeb ng\u1eef h\u00e0i h\u01b0\u1edbc, tr\u00eau \u0111\u00f9a. Trong tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u01b0\u1edbc, b\u1ea1n v\u1eabn n\u00ean c\u1ea9n th\u1eadn, \u0111\u1eebng \u0111\u1ec3 n\u00f3 \u0111i qu\u00e1 xa. B\u1ea1n kh\u00f4ng th\u1ec3 bi\u1ebft t\u00ednh c\u00e1ch c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1eebng m\u1ea1o hi\u1ec3m v\u1edbi c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh. S\u1ef1 h\u00e0i h\u01b0\u1edbc n\u1ebfu kh\u00f4ng \u0111\u00fang l\u00fac \u0111\u00fang ch\u1ed7 s\u1ebd tr\u1edf th\u00e0nh th\u00f4 l\u1ed7 v\u00e0 ph\u1ea3n t\u00e1c d\u1ee5ng.<\/p>\n

Kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac (Emoticons)<\/strong>
\nVi\u1ec7c s\u1eed d\u1ee5ng nh\u1eefng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac \u0111\u00e3 qu\u00e1 quen thu\u1ed9c v\u00e0 tr\u1edf n\u00ean th\u00f4ng d\u1ee5ng trong t\u1ea5t c\u1ea3 nh\u1eefng t\u01b0\u01a1ng t\u00e1c chat hi\u1ec7n nay. Tuy nhi\u00ean v\u1edbi chat tr\u1ef1c tuy\u1ebfn, n\u01a1i b\u1ea1n ph\u1ea3i b\u1eaft \u0111\u1ea7u cu\u1ed9c chat \u0111\u1ec3 b\u00e1n h\u00e0ng v\u00e0 g\u00e2y \u1ea5n t\u01b0\u1ee3ng \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m, vi\u1ec7c \u0111\u01b0a nh\u1eefng bi\u1ec3u t\u01b0\u1ee3ng v\u00e0o v\u00f4 t\u00ecnh l\u1ea1i tr\u1edf th\u00e0nh s\u1ef1 thi\u1ebfu nghi\u00eam t\u00fac.<\/p>\n

\u0110\u1eebng qu\u00e1 l\u1ea1m d\u1ee5ng tin nh\u1eafn m\u1eabu <\/strong>
\nH\u1ea7u h\u1ebft c\u00e1c d\u1ecbch v\u1ee5 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn hi\u1ec7n nay \u0111\u1ec1u h\u1ed7 tr\u1ee3 t\u00ednh n\u0103ng \u0111\u1eb7t nh\u1eefng m\u1eabu c\u00e2u c\u00f3 s\u1eb5n v\u00e0 l\u01b0u l\u1ea1i th\u00e0nh th\u01b0 vi\u1ec7n \u0111\u1ec3 s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i l\u1ea1i nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p \u2013 t\u00ednh n\u0103ng n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi.
\nTh\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 t\u00ednh n\u0103ng tuy\u1ec7t v\u1eddi trong vi\u1ec7c t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn. Nh\u01b0ng n\u1ebfu b\u1ea1n l\u1ea1m d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y th\u01b0\u1eddng xuy\u00ean s\u1ebd g\u00e2y nh\u00e0m ch\u00e1n v\u00e0 l\u00e0m m\u1ea5t \u0111i nhi\u1ec1u c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. B\u1ea1n v\u1eabn c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng tin nh\u1eafn m\u1eabu n\u00e0y nh\u01b0ng n\u00ean ch\u1ec9nh s\u1eeda \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3.<\/p>\n

B\u00e0i vi\u1ebft li\u00ean quan: [Infographic] \u2013 8 c\u00e2u n\u00f3i t\u1ed1i k\u1ecb v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1eb7t t\u00ean hi\u1ec3n th\u1ecb, h\u00ecnh \u0111\u1ea1i di\u1ec7n ph\u00f9 h\u1ee3p<\/strong>
\nTrong ng\u1eef c\u1ea3nh th\u00f4ng th\u01b0\u1eddng, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t t\u00ean t\u00f9y \u00fd, nh\u01b0ng trong m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u00f2i h\u1ecfi s\u1ef1 chuy\u00ean nghi\u1ec7p. \u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean c\u1ef1c k\u00ec quan tr\u1ecdng, b\u1ea1n ph\u1ea3i ch\u1ecdn nh\u1eefng t\u00ean hi\u1ec3n th\u1ecb m\u1ed9t c\u00e1ch chu\u1ea9n m\u1ef1c trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t l\u00e0 h\u00e3y d\u00f9ng t\u00ean th\u1eadt c\u1ee7a m\u00ecnh. V\u1edbi avatar (\u1ea3nh \u0111\u1ea1i di\u1ec7n) c\u0169ng v\u1eady, h\u00e3y ch\u1ecdn m\u1ed9t b\u1ee9c \u1ea3nh r\u00f5 nh\u1ea5t v\u00e0 ph\u1ea3i th\u1eadt nghi\u00eam t\u00fac \u0111\u1ec3 hi\u1ec3n th\u1ecb l\u00ean c\u1eeda s\u1ed5 chat v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53964"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53964"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53964\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}