{"id":53990,"date":"2023-12-20T09:35:37","date_gmt":"2023-12-20T02:35:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/toi-hoc-duoc-gi-tu-nhung-khach-hang-da-ra-di.html"},"modified":"2023-12-20T09:35:37","modified_gmt":"2023-12-20T02:35:37","slug":"toi-hoc-duoc-gi-tu-nhung-khach-hang-da-ra-di","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/toi-hoc-duoc-gi-tu-nhung-khach-hang-da-ra-di.html","title":{"rendered":"T\u00f4i h\u1ecdc \u0111\u01b0\u1ee3c g\u00ec t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ra \u0111i?"},"content":{"rendered":"
M\u1ea5t kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u00e0 m\u1ed7i c\u00f4ng ty \u0111\u1ec1u ph\u1ea3i \u0111\u1ed1i m\u1eb7t \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, v\u1ea5n \u0111\u1ec1 n\u00e0y c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n cho ch\u1ee7 doanh nghi\u1ec7p.<\/p>\n
\"Kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh ch\u00ednh l\u00e0 ngu\u1ed3n ki\u1ebfn th\u1ee9c l\u1edbn nh\u1ea5t \u0111\u1ec3 b\u1ea1n h\u1ecdc t\u1eadp\" - Bill Gates<\/p>\n

\u201cKh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh ch\u00ednh l\u00e0 ngu\u1ed3n ki\u1ebfn th\u1ee9c l\u1edbn nh\u1ea5t \u0111\u1ec3 b\u1ea1n h\u1ecdc t\u1eadp\u201d \u2013 Bill Gates<\/p>\n<\/div>\n

S\u1edf h\u1eefu m\u1ed9t doanh nghi\u1ec7p, b\u1ea1n r\u1ea5t d\u1ec5 r\u01a1i v\u00e0o t\u00ecnh hu\u1ed1ng \u0111\u1ed5 l\u1ed7i cho m\u00ecnh v\u1ec1 \u0111i\u1ec1u n\u00e0y, \u0111\u00f4i khi c\u00f2n c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng, th\u1eadm ch\u00ed lo l\u1eafng v\u1ec1 t\u01b0\u01a1ng lai. Nh\u1eefng suy ngh\u0129 \u0111\u1ea7u ti\u00ean nh\u01b0: \u201cTh\u1eadt t\u1ed3i t\u1ec7!\u00a0T\u1ea1i sao h\u1ecd c\u00f3 th\u1ec3 b\u1ecf t\u00f4i \u0111\u01b0\u1ee3c ch\u1ee9?\u201d c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c l\u01b0\u1edbt qua \u0111\u1ea7u c\u1ee7a b\u1ea1n. Sau \u0111\u00f3, b\u1ea1n ti\u1ebfp t\u1ee5c suy ngh\u0129 v\u1ec1 nh\u1eefng kh\u00f3 kh\u0103n sau khi kh\u00e1ch h\u00e0ng b\u1ecf \u0111i. Nh\u01b0ng ch\u1eafc ch\u1eafn \u0111i\u1ec1u \u0111\u00f3 ch\u1eb3ng \u0111i \u0111\u1ebfn \u0111\u00e2u v\u00e0 c\u0169ng kh\u00f4ng gi\u00fap b\u1ea1n nhi\u1ec1u trong c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a m\u00ecnh. Suy ngh\u0129 t\u00edch c\u1ef1c h\u01a1n nh\u00e9!<\/p>\n

1. Th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ea1n m\u1edbi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng<\/strong>
\nH\u00e3y \u0111\u1ed1i x\u1eed v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y b\u1eb1ng s\u1ef1 quan t\u00e2m v\u00e0 t\u00f4n tr\u1ecdng gi\u1ed1ng\u00a0nh\u01b0 \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng nh\u00f3m kh\u00e1ch h\u00e0ng kh\u00e1c.<\/p>\n

M\u1ed9t kh\u00e1ch h\u00e0ng chia s\u1ebb v\u1ec1 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi khi c\u00f4 mu\u1ed1n h\u1ee7y \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 t\u1ea1i Digital Plus: \u201cT\u00f4i \u0111\u00e3 kh\u00f4ng mong \u0111\u1ee3i g\u00ec nhi\u1ec1u l\u1eafm. Khi t\u00f4i g\u1ecdi, t\u1ea5t c\u1ea3 hotline \u0111\u1ec1u b\u1eadn, sau \u0111\u00f3 h\u1ecd \u0111\u00e3 g\u1ecdi l\u1ea1i ch\u0103m s\u00f3c t\u00f4i, m\u1eb7c d\u00f9 \u0111\u00e3 bi\u1ebft r\u1eb1ng t\u00f4i mu\u1ed1n h\u1ee7y d\u1ecbch v\u1ee5. C\u00e2u chuy\u1ec7n n\u00e0y x\u1ea3y ra t\u1eeb b\u1ea3y n\u0103m tr\u01b0\u1edbc, nh\u01b0ng \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, t\u00f4i v\u1eabn kh\u00f4ng qu\u00ean.\u201d<\/p>\n

Nh\u00e2n vi\u00ean Digital Plus m\u1eb7c d\u00f9 bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh mu\u1ed1n h\u1ee7y d\u1ecbch v\u1ee5, nh\u01b0ng h\u1ecd l\u1ea1i x\u1eed l\u00fd n\u00f3 m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. V\u00e0i n\u0103m sau \u0111\u00f3, nh\u1eefng c\u00e2u chuy\u1ec7n t\u01b0\u01a1ng t\u1ef1 v\u1ec1 tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u1edbi doanh nghi\u1ec7p v\u1eabn \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u0169 chia s\u1ebb.<\/p>\n

V\u1ea5n \u0111\u1ec1 l\u00e0, hi\u1ec7n t\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t m\u1ed9t kh\u00e1ch h\u00e0ng, nh\u01b0ng th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ea1n trong qu\u00e1 tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c nh\u1eefng kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai s\u1ebd \u0111\u1eb7t c\u1ea3m t\u00ecnh v\u00e0 ni\u1ec1m tin v\u00e0o b\u1ea1n. \u0110\u1eebng l\u00e0m cho m\u1ecdi chuy\u1ec7n tr\u1edf n\u00ean kh\u00f3 kh\u0103n khi kh\u00e1ch h\u00e0ng b\u1ecf \u0111i, b\u1edfi, \u0111i\u1ec1u n\u00e0y s\u1ebd mang l\u1ea1i cho b\u1ea1n s\u1ef1 tin t\u01b0\u1edfng t\u1eeb h\u1ecd. H\u00e3y m\u1edf r\u1ed9ng c\u00e1nh c\u1eeda \u0111\u00f3n h\u1ecd quay tr\u1edf l\u1ea1i. Ngay c\u1ea3 n\u1ebfu h\u1ecd kh\u00f4ng tr\u1edf l\u1ea1i, h\u1ecd v\u1eabn c\u00f3 th\u1ec3 chia s\u1ebb nh\u1eefng \u00fd ki\u1ebfn t\u1ed1t \u0111\u1eb9p v\u1ec1 c\u00f4ng ty c\u1ee7a b\u1ea1n hay v\u1ec1 ch\u00ednh b\u1ea1n trong vi\u1ec7c kinh doanh m\u1edbi c\u1ee7a m\u00ecnh.<\/p>\n

\u0110\u00f4i khi m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 c\u00f3 th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi kh\u00e1c. Nh\u01b0 Bill Gates t\u1eebng n\u00f3i: \u201cNh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng nh\u1ea5t ch\u00ednh l\u00e0 ngu\u1ed3n ki\u1ebfn th\u1ee9c l\u1edbn nh\u1ea5t cho b\u1ea1n \u0111\u1ec3 h\u1ecdc t\u1eadp\u201d. H\u00e3y t\u1eadn d\u1ee5ng gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3.<\/p>\n

2. H\u1ecdc t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh<\/strong>
\n\u0110\u1ec3 gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng r\u1eddi \u0111i b\u1ea1n c\u1ea7n ph\u1ea3i r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch gi\u1eefa mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kh\u1ea3 n\u0103ng c\u00f4ng ty c\u00f3 th\u1ec3 cung c\u1ea5p. C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 ch\u00ednh l\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\"customer<\/p>\n

Ph\u1ea3n h\u1ed3i t\u1ed1t, h\u00e3y ph\u00e1t huy. Ph\u1ea3n h\u1ed3i x\u1ea5u, h\u00e3y kh\u1eafc ph\u1ee5c!<\/p>\n<\/div>\n

    \n
  • C\u00f3 th\u1ec3 thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n l\u00e0m cho kh\u00e1ch h\u00e0ng r\u1ed1i m\u1eaft, kh\u00f3 s\u1eed d\u1ee5ng?<\/li>\n
  • C\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea7n th\u00eam m\u1ed9t t\u00ednh n\u0103ng n\u00e2ng cao?<\/li>\n
  • C\u00f3 th\u1ec3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ch\u01b0a l\u00e0m tr\u00f2n tr\u00e1ch nhi\u1ec7m?<\/li>\n<\/ul>\n

    B\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 t\u1ed1t h\u01a1n t\u1eeb nh\u1eefng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y c\u1ea7u th\u1ecb!<\/p>\n

    3. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin ph\u1ea3n h\u1ed3i \u0111\u00e1ng tin c\u1eady?<\/strong>
    \nH\u00e3y b\u1ecf qua cu\u1ed9c \u0111i\u1ec1u tra bao g\u1ed3m h\u00e0ng t\u1ea5n c\u00e2u h\u1ecfi v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n b\u1edfi kh\u00f4ng ai c\u00f3 th\u1eddi gian hay ki\u00ean nh\u1eabn \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00f3 theo c\u00e1ch b\u1ea1n mu\u1ed1n. T\u1ea5t nhi\u00ean, n\u1ebfu kh\u00e1ch h\u00e0ng d\u00e0nh th\u1eddi gian tr\u1ea3 l\u1eddi t\u1eebng c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch th\u1ea5u \u0111\u00e1o v\u00e0 trung th\u1ef1c, c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n\u00a0\u0111\u00e3 d\u1ec5 d\u00e0ng h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n

    B\u1ea1n n\u00ean nh\u1edb, s\u1ed1 l\u01b0\u1ee3ng c\u00e2u h\u1ecfi s\u1ebd t\u1ec9 l\u1ec7 thu\u1eadn v\u1edbi s\u1ed1 l\u01b0\u1ee3ng c\u00e2u tr\u1ea3 l\u1eddi b\u1ea5t c\u1ea9n b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c. Ngo\u00e0i ra, h\u00e3y c\u00e2n nh\u1eafc t\u1edbi l\u01b0\u1ee3ng th\u1eddi gian b\u1ea1n s\u1ebd d\u00f9ng \u0111\u1ec3 t\u00ecm ra nh\u1eefng thay \u0111\u1ed5i, c\u1ea3i ti\u1ebfn t\u1eeb t\u1ea5t c\u1ea3 nh\u1eefng cu\u1ed9c \u0111i\u1ec1u tra \u0111\u00f3. T\u1ea5t nhi\u00ean, mu\u1ed9n v\u1eabn h\u01a1n kh\u00f4ng nh\u01b0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m lu\u00f4n l\u00e0\u00a0quan tr\u1ecdng nh\u1ea5t.<\/p>\n

    \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng v\u00e0 \u0111\u00e1ng tin c\u1eady, r\u1ea5t \u0111\u01a1n gi\u1ea3n, h\u00e3y h\u1ecfi m\u1ed9t c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n: \u201cB\u1ea1n th\u01b0\u1eddng l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00f4ng ty c\u1ee7a ch\u00fang t\u00f4i v\u1edbi b\u1ea1n b\u00e8 hay \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a m\u00ecnh?\u201d. K\u00e8m theo m\u1ed7i\u00a0t\u00f9y ch\u1ecdn kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u00eam m\u1ed9t b\u00ecnh lu\u1eadn ng\u1eafn. B\u1eb1ng c\u00e1ch n\u00e0y b\u1ea1n c\u00f3 th\u1ec3 xua tan nh\u1eefng nghi ng\u1edd v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/p>\n

    B\u00e0i li\u00ean quan: \u0110\u1ec3 ph\u1ea3n h\u1ed3i tr\u1ef1c tuy\u1ebfn tr\u1edf n\u00ean \u0111\u00e1ng tin c\u1eady<\/em><\/p>\n

    C\u00e1ch m\u00e0 h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p \u0111ang l\u00e0m hi\u1ec7n nay kh\u00e1 \u0111\u01a1n gi\u1ea3n. \u0110\u1ec3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi, kh\u00e1ch h\u00e0ng ch\u1ec9 vi\u1ec7c ch\u1ecdn m\u1ed9t s\u1ed1 t\u1eeb 1-10. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y kh\u1ea3 n\u0103ng h\u1ecd gi\u1edbi thi\u1ec7u c\u00f4ng ty c\u1ee7a b\u1ea1n. C\u00e2u tr\u1ea3 l\u1eddi t\u1eeb 0 \u0111\u1ebfn 6 c\u00f3 ngh\u0129a l\u00e0 kh\u00e1ch h\u00e0ng r\u1ea5t \u00edt khi chia s\u1ebb v\u1ec1 b\u1ea1n. Th\u1eadm ch\u00ed, cho d\u00f9 s\u00e1u nghe c\u00f3 v\u1ebb gi\u1ed1ng l\u00e0 m\u1ed9t t\u1ef7 l\u1ec7 kh\u00e1 cao, b\u1ea1n n\u00ean coi \u0111\u00e2y nh\u01b0 m\u1ed9t t\u00edn hi\u1ec7u c\u1ea3nh b\u00e1o. Nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y c\u00f3 nguy c\u01a1 r\u1eddi \u0111i cao nh\u1ea5t, v\u00ec v\u1eady, h\u00e3y ch\u00fa \u00fd g\u1ea7n g\u0169i h\u1ecd h\u01a1n.<\/p>\n

    Ph\u1ea7n\u00a0b\u00ecnh lu\u1eadn ng\u1eafn \u0111\u1ec3 l\u00e0m r\u00f5 h\u01a1n v\u1ec1 \u0111\u00e1nh gi\u00e1 c\u1ee7a h\u1ecd, ch\u1eb3ng h\u1ea1n nh\u01b0 \u201cd\u1ec5 s\u1eed d\u1ee5ng\u201d, \u201c\u0111\u1eaft\u201d, \u201cgiao di\u1ec7n \u0111\u1eb9p\u201d v.v. Nh\u1eefng \u00fd ki\u1ebfn n\u00e0y r\u1ea5t trung th\u1ef1c v\u00e0 \u0111\u00e1ng k\u1ec3. B\u1ea1n c\u00f3 th\u1ec3 nh\u00f3m ch\u00fang l\u1ea1i, d\u00e0nh th\u1eddi gian ph\u00e2n t\u00edch v\u00e0 r\u00fat \u200b\u200bra k\u1ebft lu\u1eadn.<\/p>\n

    M\u1ed9t khi b\u1ea1n th\u1ef1c hi\u1ec7n nh\u1eefng c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p trong kinh doanh tr\u1ef1c tuy\u1ebfn, h\u00e3y nh\u1edb th\u00f4ng b\u00e1o \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 \u0111i\u1ec1u n\u00e0y tr\u01b0\u1edbc \u0111\u00e2y. \u0110\u00f4i khi m\u1ed9t s\u1ef1 thay \u0111\u1ed5i nh\u1ecf trong s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn cho kh\u00e1ch h\u00e0ng, ch\u1eb3ng h\u1ea1n: t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd \u1edf l\u1ea1i.<\/p>\n

    4. C\u01a1 h\u1ed9i \u0111\u1ec3 ph\u00e1t tri\u1ec3n<\/strong>
    \nKh\u1ea3o s\u00e1t ch\u1ec9 s\u1ed1 thi\u1ec7n c\u1ea3m kh\u00e1ch h\u00e0ng NPS cung c\u1ea5p cho b\u1ea1n m\u1ed9t c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p v\u00e0 t\u1eeb \u0111\u00f3, cung c\u1ea5p th\u00eam cho b\u1ea1n nh\u1eefng c\u0103n c\u1ee9 tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh. N\u00f3 c\u0169ng gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 t\u0103ng c\u01a1 h\u1ed9i gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, \u0111i\u1ec1u \u0111\u00f3 ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng tr\u1ecdn \u0111\u1eddi. N\u1ebfu b\u1ea1n th\u1ea5y m\u00ecnh trong m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh ra \u0111i, h\u00e3y c\u1ee9 \u0111\u1ec3 h\u1ecd \u0111i.<\/p>\n

    Sau \u0111\u00f3, d\u00e0nh th\u1eddi gian ph\u00e2n t\u00edch nh\u1eefng l\u00fd do m\u00e0 kh\u00e1ch h\u00e0ng b\u1ecf b\u1ea1n \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c r\u1ee7i ro t\u1eeb kh\u00e1ch h\u00e0ng kh\u00e1c c\u0169ng nh\u01b0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m t\u1ed1t t\u1eeb nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00ecnh \u0111ang s\u1edf h\u1eefu.<\/p>\n

    H\u00e3y coi m\u1ed7i kh\u00e1ch h\u00e0ng b\u1ecf \u0111i l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u c\u1ea3nh b\u00e1o. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng bi\u1ec3u hi\u1ec7n m\u1ed9t b\u1ea5t \u1ed5n, nh\u01b0ng n\u1ebfu th\u01b0\u1eddng xuy\u00ean, b\u1ea1n c\u1ea7n ph\u1ea3i t\u00ecm hi\u1ec3u. \u0110i\u1ec1u quan tr\u1ecdng \u1edf \u0111\u00e2y: m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t th\u1ea5t b\u1ea1i. \u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 ph\u00e1t tri\u1ec3n. V\u00e0 b\u1ea1n ch\u1ec9 th\u1ef1c s\u1ef1 th\u1ea5t b\u1ea1i n\u1ebfu nh\u01b0 kh\u00f4ng nh\u1eadn ra c\u01a1 h\u1ed9i \u0111\u00f3.<\/p>\n

    B\u00e0i li\u00ean quan:\u00a0L\u1ee3i th\u1ebf t\u1eeb ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/p>\n

    Ngu\u1ed3n: Livechatinc<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1ea5t kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u00e0 m\u1ed7i c\u00f4ng ty \u0111\u1ec1u ph\u1ea3i \u0111\u1ed1i m\u1eb7t \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, v\u1ea5n \u0111\u1ec1 n\u00e0y c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n cho ch\u1ee7 doanh nghi\u1ec7p. \u201cKh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh ch\u00ednh l\u00e0 ngu\u1ed3n ki\u1ebfn th\u1ee9c l\u1edbn nh\u1ea5t \u0111\u1ec3 b\u1ea1n h\u1ecdc t\u1eadp\u201d \u2013 Bill Gates S\u1edf h\u1eefu m\u1ed9t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53990"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53990"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53990\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}