{"id":53995,"date":"2023-12-20T09:37:38","date_gmt":"2023-12-20T02:37:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ebook-cam-nang-tuyen-dung-vi-tri-chuyen-vien-cham-soc-khach-hang.html"},"modified":"2023-12-20T09:37:38","modified_gmt":"2023-12-20T02:37:38","slug":"ebook-cam-nang-tuyen-dung-vi-tri-chuyen-vien-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ebook-cam-nang-tuyen-dung-vi-tri-chuyen-vien-cham-soc-khach-hang.html","title":{"rendered":"[Ebook] \u2013 C\u1ea9m nang tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u1eeb m\u1ed9t qu\u1ea7y h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng n\u1eb1m trong m\u1ed9t c\u1eeda h\u00e0ng nh\u1ecf, v\u00e0 ph\u00e1t tri\u1ec3n c\u00f9ng s\u1ef1 ra \u0111\u1eddi c\u1ee7a \u0111i\u1ec7n tho\u1ea1i. Ng\u00e0y nay, d\u1ecbch v\u1ee5 n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c nh\u1ea5c m\u00e1y v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng, m\u00e0 n\u00f3 \u0111\u00e3 ph\u00e1t tri\u1ec3n v\u00e0 ho\u00e0n thi\u1ec7n m\u1ecdi t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, x\u1ea3y ra tr\u01b0\u1edbc, trong v\u00e0 sau khi b\u00e1n h\u00e0ng, bao g\u1ed3m \u0111i\u1ec7n tho\u1ea1i, email, chat, c\u00e1c h\u00ecnh th\u1ee9c website, v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n<p>\u1ede m\u1ed9t th\u1eddi \u0111\u1ea1i m\u00e0 ngu\u1ed3n cung \u1ee9ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 v\u00f4 c\u00f9ng \u0111a d\u1ea1ng th\u00ec nhu c\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u0169ng ng\u00e0y c\u00e0ng n\u00e2ng cao. Kh\u00f4ng ch\u1ec9 l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng, m\u00e0 quan tr\u1ecdng h\u01a1n, h\u1ecd c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng, v\u00ec \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng t\u1edbi doanh s\u1ed1 b\u00e1n h\u00e0ng trong d\u00e0i h\u1ea1n. V\u00ec v\u1eady, vi\u1ec7c t\u1ea1o d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft, nh\u1eb1m t\u1ea1o ra s\u1ef1 \u0111\u1eb7c bi\u1ec7t trong m\u1ed7i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t chuy\u00ean gia cung c\u1ea5p gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, Masterskills lu\u00f4n th\u1ea5u hi\u1ec3u vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i ng\u0169 l\u00fd t\u01b0\u1edfng kh\u00f4ng ph\u1ea3i l\u00e0 vi\u1ec7c d\u1ec5 d\u00e0ng. V\u00ec v\u1eady, Masterskills \u0111\u00e3 chuy\u1ec3n ng\u1eef cu\u1ed1n s\u00e1ch \u201c<strong>C\u1ea9m nang tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>\u201d c\u1ee7a Zendesk v\u00e0 chia s\u1ebb v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1eb1m gi\u00fap c\u00e1c nh\u00e0 tuy\u1ec3n d\u1ee5ng t\u00ecm \u0111\u01b0\u1ee3c \u1ee9ng vi\u00ean t\u1ed1t nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_3817\" style=\"width: 549px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3817\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Ebook-cam-nang-tuyen-dung-chuyen-vien-CSKH.jpg\" alt=\"T\u1ea3i Ebook C\u1ea9m nang tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"539\" height=\"703\" title=\"Ebook-cam-nang-tuyen-dung-chuyen-vien-CSKH\"><\/p>\n<p class=\"wp-caption-text\">T\u1ea3i Ebook C\u1ea9m nang tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<p>Cu\u1ed1n c\u1ea9m nang mang \u0111\u1ebfn m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u00e0 t\u01b0\u1eddng t\u1eadn v\u1ec1 quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng: t\u1eeb vi\u1ec7c \u0111\u0103ng th\u00f4ng b\u00e1o tuy\u1ec3n d\u1ee5ng, \u0111\u1ecdc th\u01b0 gi\u1edbi thi\u1ec7u c\u1ee7a \u1ee9ng vi\u00ean, ph\u00e2n t\u00edch s\u01a1 y\u1ebfu l\u00fd l\u1ecbch, ti\u1ebfn h\u00e0nh ph\u1ecfng v\u1ea5n, c\u00e2n nh\u1eafc c\u00e1c t\u00e0i n\u0103ng, v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. N\u1ebfu b\u1ea1n \u0111ang c\u00f3 nhu c\u1ea7u x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea7y kh\u00e9o l\u00e9o v\u00e0 tinh t\u1ebf th\u00ec h\u00e3y d\u00e0nh th\u1eddi gian kh\u00e1m ph\u00e1 cu\u1ed1n c\u1ea9m nang n\u00e0y nh\u00e9.<\/p>\n<p align=\"center\">T\u1ea3i Ebook<\/p>\n<p><strong>V\u1ec1 t\u00e1c gi\u1ea3<\/strong>: Zendesk, th\u00e0nh l\u1eadp n\u0103m 2007, \u0111\u1eb7t tr\u1ee5 s\u1edf t\u1ea1i San Francisco, l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng qua nhi\u1ec1u k\u00eanh.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u1ede m\u1ed9t th\u1eddi \u0111\u1ea1i m\u00e0 ngu\u1ed3n cung \u1ee9ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 v\u00f4 c\u00f9ng \u0111a d\u1ea1ng th\u00ec nhu c\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u0169ng ng\u00e0y c\u00e0ng n\u00e2ng cao. Kh\u00f4ng ch\u1ec9 l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng, m\u00e0 quan tr\u1ecdng h\u01a1n, h\u1ecd c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng, v\u00ec \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng t\u1edbi doanh s\u1ed1 b\u00e1n h\u00e0ng trong d\u00e0i h\u1ea1n. V\u00ec v\u1eady, vi\u1ec7c t\u1ea1o d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft, nh\u1eb1m t\u1ea1o ra s\u1ef1 \u0111\u1eb7c bi\u1ec7t trong m\u1ed7i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53995"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=53995"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/53995\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=53995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=53995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=53995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}