{"id":54000,"date":"2023-12-20T09:39:36","date_gmt":"2023-12-20T02:39:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/vi-the-cua-dich-vu-khach-hang.html"},"modified":"2023-12-20T09:39:36","modified_gmt":"2023-12-20T02:39:36","slug":"vi-the-cua-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/vi-the-cua-dich-vu-khach-hang.html","title":{"rendered":"V\u1ecb th\u1ebf c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">N\u1ebfu b\u1ea1n t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian, c\u00f4ng s\u1ee9c, ti\u1ec1n b\u1ea1c trong vi\u1ec7c \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ch\u1ec9 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a s\u1ee9c \u1ea3nh h\u01b0\u1edfng c\u1ee7a m\u1ecdi v\u1ea5n \u0111\u1ec1 khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, th\u00ec t\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean g\u1ecdi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi v\u00e0o ph\u00f2ng h\u1ecdp v\u00e0 n\u00f3i l\u1eddi t\u1ea1m bi\u1ec7t. Nghi\u00eam t\u00fac \u0111\u1ea5y! Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng c\u1ea7n nh\u1eefng nh\u00e2n vi\u00ean ch\u1ec9 \u0111\u1ec3 \u201cgi\u1ea3i quy\u1ebft h\u1eadu qu\u1ea3\u201d. H\u00e3y trao cho h\u1ecd nhi\u1ec1u quy\u1ec1n h\u01a1n n\u1eefa.<\/p>\n<div id=\"attachment_3742\" style=\"width: 590px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3742\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/day-nhan-vien-cach-yeu-thuong-hieu-1416024185795.jpg\" alt=\"D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 ph\u1eadn c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng nhi\u1ec1u nh\u1ea5t. H\u00e3y t\u1eadn d\u1ee5ng!\" width=\"580\" height=\"411\" title=\"day-nhan-vien-cach-yeu-thuong-hieu-1416024185795\"><\/p>\n<p class=\"wp-caption-text\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 ph\u1eadn c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng nhi\u1ec1u nh\u1ea5t. H\u00e3y t\u1eadn d\u1ee5ng!<\/p>\n<\/div>\n<p>Tuy nhi\u00ean, tr\u01b0\u1edbc khi \u0111\u1ec3 h\u1ecd ra \u0111i, b\u1ea1n s\u1ebd mu\u1ed1n tuy\u1ec3n h\u1ecd l\u1ea1i, \u0111\u1ec3 l\u00e0m \u1edf ph\u00f2ng Marketing hay ph\u00f2ng Kinh doanh sau khi \u0111\u1ecdc nh\u1eefng d\u00f2ng d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n<p>T\u1ea5t nhi\u00ean l\u00e0 t\u00f4i kh\u00f4ng ph\u00f3ng \u0111\u1ea1i, ch\u1eafc ch\u1eafn \u0111\u1ea5y! Nh\u01b0ng s\u1ef1 th\u1eadt l\u00e0 r\u1ea5t nhi\u1ec1u c\u00f4ng ty c\u1ea7n thay \u0111\u1ed5i suy ngh\u0129 c\u1ee7a m\u00ecnh khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 l\u00e0m d\u1ecbu c\u01a1n gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng khi h\u1ecd c\u00f3 v\u1ea5n \u0111\u1ec1, m\u00e0 c\u00f2n l\u00e0 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u, v\u00e0 ch\u1ec9 b\u1ed9 ph\u1eadn n\u00e0y trong c\u00f4ng ty m\u1edbi c\u00f3 \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i duy nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<p>H\u01a1n ai h\u1ebft, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n b\u1ea5t k\u00ec ai kh\u00e1c trong c\u00f4ng ty. H\u1ecd c\u0169ng l\u00e0 ng\u01b0\u1eddi hi\u1ec3u r\u00f5 t\u1eebng nhu c\u1ea7u c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 c\u01a1 h\u1ed9i gi\u1edbi thi\u1ec7u m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u1ea5t v\u1ec1 s\u1ea3n ph\u1ea9m, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. B\u1eb1ng c\u00e1ch n\u00e0y, kh\u00f4ng c\u1ea7n t\u1ed1n qu\u00e1 nhi\u1ec1u ti\u1ec1n \u0111\u1ea7u t\u01b0 cho nh\u1eefng chi\u1ebfn d\u1ecbch Marketing, b\u1ea1n v\u1eabn x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh, t\u1eeb \u0111\u00f3 d\u1ec5 d\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau kinh doanh \u0111\u00e3 \u0111\u1ec1 ra.<\/p>\n<p>Khi b\u1ea3n th\u00e2n m\u1ed7i nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ea5y vai tr\u00f2 c\u1ee7a m\u00ecnh l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean Marketing thay v\u00ec ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn r\u1eafc r\u1ed1i, h\u1ecd \u2013 ch\u1eafc ch\u1eafc s\u1ebd bi\u1ebfn nh\u1eefng th\u1eafc m\u1eafc, v\u1ea5n \u0111\u1ec1 th\u00e0nh c\u01a1 h\u1ed9i. Th\u00eam n\u1eefa, h\u1ecd c\u0169ng s\u1ebd ch\u00fa \u00fd l\u1eafng nghe \u0111i\u1ec1u kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mu\u1ed1n v\u00e0:<\/p>\n<ul>\n<li>Gi\u1edbi thi\u1ec7u v\u1edbi h\u1ecd v\u1ec1 c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/li>\n<li>T\u1eadn d\u1ee5ng \u0111\u1ec3 b\u00e1n gia t\u0103ng s\u1ea3n ph\u1ea9m (Upsell).<\/li>\n<li>T\u1ea1o hi\u1ec7u \u1ee9ng cho s\u1ef1 ki\u1ec7n ra m\u1eaft s\u1ea3n ph\u1ea9m s\u1eafp t\u1edbi.<\/li>\n<li>Qu\u1ea3ng b\u00e1 cho h\u1ed9i ngh\u1ecb, h\u1ed9i th\u1ea3o hay c\u00e1c s\u1ef1 ki\u1ec7n s\u1eafp di\u1ec5n ra.<\/li>\n<li>\u0110\u01b0a ra nh\u1eefng m\u1ee9c gi\u00e1 khuy\u1ebfn m\u1ea1i ph\u00f9 h\u1ee3p.<\/li>\n<li>T\u1ea1o lead \u0111\u1ec3 s\u1eed d\u1ee5ng cho Case studies c\u0169ng nh\u01b0 t\u00ecm hi\u1ec3u nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/li>\n<li>X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u1edbi nh\u1eefng \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t nh\u1ea5t d\u00e0nh cho kh\u00e1ch h\u00e0ng thay v\u00ec \u0111\u1ee3i h\u1ecd y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n<p>V\u00e0 ch\u1ec9 m\u1ed9t th\u1eddi gian ng\u1eafn \u0111\u00e0o t\u1ea1o c\u00f9ng n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd, b\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 l\u00e0 ngu\u1ed3n l\u1ef1c ch\u00ednh th\u00fac \u0111\u1ea9y s\u1ef1 gia t\u0103ng s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m b\u00e1n ra hay kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n<p>M\u1ed9t khi \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng, \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m ngay \u0111\u00f3 ch\u00ednh l\u00e0 s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c h\u1ecdp v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean Marketing truy\u1ec1n th\u1ed1ng! Tin t\u00f4i \u0111i!<\/p>\n<p>B\u00e0i li\u00ean quan: <em>[Infographic] 25 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft cho m\u00f4t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/em><\/p>\n<p style=\"text-align: right\">Ngu\u1ed3n: <em>salesforce.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>N\u1ebfu b\u1ea1n t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian, c\u00f4ng s\u1ee9c, ti\u1ec1n b\u1ea1c trong vi\u1ec7c \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ch\u1ec9 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a s\u1ee9c \u1ea3nh h\u01b0\u1edfng c\u1ee7a m\u1ecdi v\u1ea5n \u0111\u1ec1 khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, th\u00ec t\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean g\u1ecdi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi v\u00e0o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54000"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54000"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54000\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}