{"id":54005,"date":"2023-12-20T09:41:38","date_gmt":"2023-12-20T02:41:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/khach-hang-tu-nguyen-trung-thanh-voi-ban.html"},"modified":"2023-12-20T09:41:38","modified_gmt":"2023-12-20T02:41:38","slug":"khach-hang-tu-nguyen-trung-thanh-voi-ban","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/khach-hang-tu-nguyen-trung-thanh-voi-ban.html","title":{"rendered":"Kh\u00e1ch h\u00e0ng t\u1ef1 nguy\u1ec7n trung th\u00e0nh v\u1edbi b\u1ea1n?"},"content":{"rendered":"<div id=\"test\">\n<div id=\"attachment_3584\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3584\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/customer-service-excMasterskillsnce-cartoon.jpg\" alt=\"D\u1ecbch v\u1ee5 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u0111i\u1ec1u doanh nghi\u1ec7p h\u01b0\u1edbng \u0111\u1ebfn\" width=\"570\" height=\"399\" title=\"customer-service-excMasterskillsnce-cartoon\"><\/p>\n<p class=\"wp-caption-text\">D\u1ecbch v\u1ee5 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u0111i\u1ec1u doanh nghi\u1ec7p h\u01b0\u1edbng \u0111\u1ebfn<\/p>\n<\/div>\n<p><strong>1. H\u01b0\u1edbng t\u1edbi nh\u1eefng m\u1ee5c ti\u00eau l\u00e2u d\u00e0i<\/strong><br \/>\nKhi m\u1ed9t kh\u00e1ch h\u00e0ng mua m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 t\u1eeb doanh nghi\u1ec7p, t\u1ea5t c\u1ea3 m\u1edbi ch\u1ec9 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u. N\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh, b\u1ea1n ph\u1ea3i theo k\u1ecbp ngay sau khi h\u1ecd v\u1eeba b\u01b0\u1edbc ch\u00e2n ra kh\u1ecfi c\u1eeda h\u00e0ng. M\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 ph\u1ea3n h\u1ed3i ngay l\u1ea1i nh\u1eefng th\u1eafc m\u1eafc, v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, cho d\u00f9 \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng tr\u1ef1c ti\u1ebfp li\u00ean quan \u0111\u1ebfn vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n<p>Nordstrom l\u00e0 m\u1ed9t doanh nghi\u1ec7p n\u1ed5i ti\u1ebfng v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng t\u1ea7m c\u1ee1 v\u00e0 ch\u01b0a t\u1eebng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u h\u1ecfi v\u1ec1 ch\u00ednh s\u00e1ch ho\u00e0n tr\u1ea3. Khi n\u00f3i \u0111\u1ebfn Nordstrom, m\u1ecdi ng\u01b0\u1eddi v\u1eabn th\u01b0\u1eddng k\u1ec3 cho nhau nghe c\u00e2u chuy\u1ec7n: m\u1ed9t c\u1eeda h\u00e0ng trong h\u1ec7 th\u1ed1ng \u0111\u00e3 ch\u1ea5p nh\u1eadn ho\u00e0n l\u1ea1i to\u00e0n b\u1ed9 s\u1ed1 ti\u1ec1n m\u1ed9t b\u1ed9 l\u1ed1p xe tr\u01b0\u1ee3t tuy\u1ebft, cho d\u00f9 Nordstrom th\u1eadm ch\u00ed ch\u01b0a bao gi\u1edd v\u00e0 c\u0169ng kh\u00f4ng bao gi\u1edd b\u00e1n l\u1ed1p xe tr\u01b0\u1ee3t tuy\u1ebft. Nh\u1eefng g\u00ec h\u1ecd l\u00e0m \u0111\u01a1n gi\u1ea3n ch\u1ec9 nh\u1eb1m \u0111\u00e1p \u1ee9ng mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e2u chuy\u1ec7n \u0111\u00e3 tr\u1edf th\u00e0nh ch\u1ee7 \u0111\u1ec1 tranh lu\u1eadn trong nhi\u1ec1u n\u0103m. Nh\u01b0ng, b\u00e0i h\u1ecdc \u1edf \u0111\u00e2y ch\u00ednh l\u00e0 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u khi t\u1ea1o d\u1ef1ng danh ti\u1ebfng trong vi\u1ec7c cam k\u1ebft gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, ngay c\u1ea3 khi \u0111\u00f3 kh\u00f4ng ph\u1ea3i v\u1ea5n \u0111\u1ec1 thu\u1ed9c th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft c\u1ee7a m\u00ecnh.<\/p>\n<p>Vi\u1ec7c \u0111\u00f3 c\u0169ng kh\u00f4ng qu\u00e1 kh\u00f3! B\u1ea1n ch\u1ec9 c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, hi\u1ec3u \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u0169ng nh\u01b0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch \u0111\u01a1n gi\u1ea3n nh\u1ea5t \u0111\u1ec3 th\u1ef1c hi\u1ec7n chi\u1ebfn thu\u1eadt n\u00e0y ngay b\u00e2y gi\u1edd. M\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, nh\u01b0 Hootsuite, s\u1ebd cho ph\u00e9p b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t b\u1ee9c tranh to\u00e0n c\u1ea3nh v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi theo d\u00f5i b\u1ea1n \u1edf m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m. B\u1ea1n s\u1ebd l\u00e0m g\u00ec khi m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh chia s\u1ebb r\u1eb1ng h\u00f4m nay l\u00e0 m\u1ed9t ng\u00e0y kh\u00f3 kh\u0103n c\u1ee7a c\u00f4 \u1ea5y ? Li\u1ec7u c\u00f3 n\u00ean g\u1eedi cho ng\u01b0\u1eddi \u0111\u00f3 m\u1ed9t phi\u1ebfu mua h\u00e0ng \u0111\u1ec3 s\u1eed d\u1ee5ng t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ed9ng vi\u00ean tinh th\u1ea7n? B\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfn m\u1ed9t b\u01b0\u1edbc xa h\u01a1n b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng th\u00eam m\u1ed9t d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n \u0111\u1eb7c bi\u1ec7t t\u1edbi h\u1ecd. \u0110\u1eb7t c\u01b0\u01a1ng v\u1ecb m\u1ed9t kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o nh\u1ec9?<\/p>\n<p>N\u1ebfu b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n thay v\u00ec coi \u0111\u00f3 l\u00e0 m\u1ed9t ngu\u1ed3n thu nh\u1eadp, c\u01a1 h\u1ed9i \u0111\u1ec3 h\u1ecd trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u0169ng nh\u01b0 gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n bao gi\u1edd c\u0169ng cao h\u01a1n h\u1eb3n.<\/p>\n<p><strong>2. \u0110\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><br \/>\nAmerican Airlines l\u00e0 m\u1ed9t \u0111\u01a1n v\u1ecb \u0111i\u1ec3n h\u00ecnh trong cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m nh\u1edd s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. H\u00e3y nh\u00ecn v\u00e0o b\u1ea3ng tin tr\u00ean Twitter c\u1ee7a h\u1ecd. Nh\u1eefng g\u00ec b\u1ea1n nh\u00ecn th\u1ea5y l\u00e0 h\u00e0ng tr\u0103m b\u00ecnh lu\u1eadn, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c American Airlines h\u1ed3i \u0111\u00e1p ch\u1ec9 sau m\u1ed9t ph\u00fat. Tr\u00ean th\u1ef1c t\u1ebf, h\u1ecd \u0111\u00e3 r\u1ea5t th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e0y! Nh\u1edd \u0111\u00f3, kh\u00e1ch h\u00e0ng \u0111\u00e3 l\u1ef1a ch\u1ecdn gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh v\u1edbi American Airlines th\u00f4ng qua ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i ch\u1ee9 kh\u00f4ng ph\u1ea3i m\u1ea5t c\u00f4ng ch\u1edd \u0111\u1ee3i h\u00e0ng gi\u1edd tr\u00ean \u0111i\u1ec7n tho\u1ea1i v\u00e0 mong \u0111\u1ebfn l\u01b0\u1ee3t m\u00ecnh.<\/p>\n<p>Tuy nhi\u00ean, b\u1ea1n c\u0169ng kh\u00f4ng c\u1ea7n ph\u1ea3i l\u00e0 m\u1ed9t h\u00e3ng h\u00e0ng kh\u00f4ng qu\u1ed1c t\u1ebf m\u1edbi c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y. N\u00f3 c\u0169ng \u0111\u01a1n gi\u1ea3n gi\u1ed1ng nh\u01b0 c\u00e1ch b\u1ea1n v\u1eabn qu\u1ea3n l\u00fd c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i h\u00e0ng ng\u00e0y. \u1ede \u0111\u00e2y, b\u1ea1n c\u00f3 th\u00eam m\u1ed9t v\u1ecb tr\u00ed kh\u00e1c trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 n\u1ebfu c\u00f3 qu\u00e1 nhi\u1ec1u th\u1ee9 \u0111\u1ec3 x\u1eed l\u00fd m\u1ed9t l\u00fac.<\/p>\n<p>H\u00e3y nh\u1ea5t qu\u00e1n trong tin nh\u1eafn v\u00e0 s\u1ef1 k\u1ecbp th\u1eddi khi ph\u1ea3n h\u1ed3i. Ngay c\u1ea3 khi c\u00f3 ai \u0111\u00f3 \u0111\u0103ng t\u1ea3i m\u1ed9t b\u1ee9c \u1ea3nh v\u00e0o trang C\u1ea3m \u01a1n c\u1ee7a b\u1ea1n \u0111\u1ec3 chia s\u1ebb v\u1ec1 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, n\u00f3 c\u0169ng ch\u1ec9 m\u1ea5t v\u00e0i gi\u00e2y \u0111\u1ec3 b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 c\u00e1m \u01a1n.<\/p>\n<p><strong>3. Theo \u0111u\u1ed5i m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n h\u00f3a<\/strong><br \/>\nC\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 \u0111\u1ec3 ghi nh\u1edb ng\u00e0y sinh nh\u1eadt, ng\u00e0y k\u1ef7 ni\u1ec7m v\u00e0 nh\u1eefng s\u1ef1 ki\u1ec7n \u0111\u1eb7c bi\u1ec7t kh\u00e1c l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n, m\u1ed9t b\u1ee9c th\u01b0 c\u1ea3m \u01a1n vi\u1ebft tay duy nh\u1ea5t, ch\u1eafc ch\u1eafn s\u1ebd \u0111i xa h\u01a1n 1.000 phi\u1ebfu gi\u1ea3m gi\u00e1 \u0111\u01b0\u1ee3c in h\u00e0ng lo\u1ea1t.<\/p>\n<p>Ch\u1ee7 \u0111\u1ec1 n\u00e0y \u0111\u00e3 lan truy\u1ec1n tr\u00ean Reddit khi m\u1ed9t th\u1ee3 c\u01a1 kh\u00ed \u1edf bang Ohio t\u1ef1 tay vi\u1ebft l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. M\u1ed9t ng\u01b0\u1eddi th\u1eadm ch\u00ed c\u00f2n b\u00ecnh lu\u1eadn: \u201cT\u1eeb nh\u1eefng \u0111i\u1ec1u nh\u1ecf nh\u1eb7t nh\u01b0 th\u1ebf n\u00e0y m\u00e0 c\u00f3 th\u1ec3 t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong kinh doanh. N\u1ebfu l\u00e0 t\u00f4i \u2013 \u1edf \u0111\u1ecba v\u1ecb kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c b\u1ee9c th\u01b0 \u0111\u00f3, t\u00f4i s\u1ebd kh\u00f4ng bao gi\u1edd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u01a1 kh\u00ed \u1edf c\u1eeda h\u00e0ng kh\u00e1c trong su\u1ed1t ph\u1ea7n \u0111\u1eddi c\u00f2n l\u1ea1i c\u1ee7a m\u00ecnh.\u201d T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec ch\u1ee7 doanh nghi\u1ec7p n\u00e0y \u0111\u00e3 l\u00e0m l\u00e0 d\u00e0nh n\u0103m ph\u00fat m\u1ed7i ng\u00e0y \u0111\u1ec3 t\u1ef1 tay vi\u1ebft th\u01b0 c\u1ea3m \u01a1n kh\u00f4ng qu\u00e1 d\u00e0i d\u00f2ng, v\u0103n hoa. V\u00e0 n\u1ed7 l\u1ef1c c\u00f9ng s\u00e1ng ki\u1ebfn \u0111\u00f3 \u0111\u00e3 \u0111em l\u1ea1i cho anh nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n<p>N\u0103m 2011, nh\u00e0 h\u00e0ng Morton \u0111\u00e3 c\u00f3 m\u1ed9t th\u00e0nh c\u00f4ng ngo\u00e0i d\u1ef1 ki\u1ebfn m\u00e0 danh ti\u1ebfng v\u1eabn vang xa g\u1ea7n b\u1ed1n n\u0103m sau \u0111\u00f3. T\u00e1c gi\u1ea3, di\u1ec5n gi\u1ea3 Peter Shankman \u0111\u00e3 tweet t\u1ea1i nh\u00e0 h\u00e0ng (ch\u1ec9 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 \u0111\u00f9a vui) h\u1ecfi r\u1eb1ng li\u1ec7u c\u00f3 ai \u0111em \u0111\u1ebfn s\u00e2n bay Newark m\u1ed9t su\u1ea5t b\u00edt t\u1ebft khi \u00f4ng h\u1ea1 c\u00e1nh. Sau \u0111\u00f3, khi \u00f4ng t\u1edbi s\u00e2n bay, m\u1ed9t nh\u00e2n vi\u00ean nh\u00e0 h\u00e0ng \u0111\u00e3 ch\u1edd s\u1eb5n v\u00e0 trao cho \u00f4ng m\u1ed9t ph\u1ea7n \u0103n theo \u0111\u00fang y\u00eau c\u1ea7u. L\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng, khi \u0111\u00f3 b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o nh\u1ec9?<\/p>\n<p>T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 ph\u1ee5 thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng l\u1eafng nghe mong mu\u1ed1n, nhu c\u1ea7u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, cho d\u00f9 \u0111\u00f3 l\u00e0 \u0111i\u1ec1u g\u00ec h\u1ecd \u0111\u1ec1 c\u1eadp \u0111\u1ebfn t\u1ea1i c\u1eeda h\u00e0ng ho\u1eb7c m\u1ed9t l\u1eddi nh\u1eadn x\u00e9t tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. H\u00e3y ch\u00fa \u00fd v\u00e0 c\u1ed1 g\u1eafng \u0111\u00e1p \u1ee9ng \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<p>T\u1ea5t nhi\u00ean, ch\u00fang t\u00f4i kh\u00f4ng khuy\u00ean b\u1ea1n ph\u1ea3i cung c\u1ea5p nh\u1eefng su\u1ea5t b\u00f2 b\u00edt t\u1ebft \u0111\u1ec3 t\u1ea1o s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00f4i khi, \u0111\u00f3 \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0 nh\u1edb t\u00ean kh\u00e1ch h\u00e0ng, nh\u1edb \u0111\u01b0\u1ee3c n\u1ed9i dung c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng trong l\u1ea7n t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<div id=\"attachment_3718\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3718\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Masterskills-lich-su-chat-1.jpg\" alt=\"Masterskills gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u0169 v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin\" width=\"570\" height=\"286\" title=\"Masterskills-lich-su-chat-1\"><\/p>\n<p class=\"wp-caption-text\">Masterskills gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u0169 v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin<\/p>\n<\/div>\n<p>H\u00e3y d\u00e0nh m\u1ed9t v\u00e0i ph\u00fat \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u00fd ngh\u0129a, b\u1ea5t ng\u1edd cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. \u0110\u00e2y ch\u00ednh l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i r\u1ea5t t\u1ed1t \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd!<\/p>\n<p>B\u00e0i li\u00ean quan: <em>Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi<\/em><\/p>\n<p style=\"text-align: right\">Ngu\u1ed3n: <em>Theweek.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u0111i\u1ec1u doanh nghi\u1ec7p h\u01b0\u1edbng \u0111\u1ebfn 1. H\u01b0\u1edbng t\u1edbi nh\u1eefng m\u1ee5c ti\u00eau l\u00e2u d\u00e0i Khi m\u1ed9t kh\u00e1ch h\u00e0ng mua m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 t\u1eeb doanh nghi\u1ec7p, t\u1ea5t c\u1ea3 m\u1edbi ch\u1ec9 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u. N\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh, b\u1ea1n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54005"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54005"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54005\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54005"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54005"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}