{"id":54015,"date":"2023-12-20T09:44:22","date_gmt":"2023-12-20T02:44:22","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-khach-hang-cu-tiep-tuc-mo-hau-bao.html"},"modified":"2023-12-20T09:44:22","modified_gmt":"2023-12-20T02:44:22","slug":"de-khach-hang-cu-tiep-tuc-mo-hau-bao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-khach-hang-cu-tiep-tuc-mo-hau-bao.html","title":{"rendered":"\u0110\u1ec3 kh\u00e1ch h\u00e0ng c\u0169 ti\u1ebfp t\u1ee5c \u201cm\u1edf h\u1ea7u bao\u201d"},"content":{"rendered":"
\u0110\u1ec3 ph\u00e1t tri\u1ec3n vi\u1ec7c kinh doanh, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi ho\u1eb7c m\u1edf r\u1ed9ng ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng. Nh\u01b0ng thu h\u00fat s\u1ef1 ch\u00fa \u00fd v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 h\u1ebft s\u1ee9c quan tr\u1ecdng, v\u00e0 r\u1ea5t\u00a0c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. B\u00ed quy\u1ebft \u0111\u1ec3 c\u00f3 doanh thu nhi\u1ec1u l\u1ea7n t\u1eeb kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i ch\u00ednh l\u00e0 theo d\u00f5i c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c \u0111\u1ebfn h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
\"H\u00e3y<\/p>\n

H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n nhi\u1ec1u h\u01a1n m\u1ed9t l\u1ea7n<\/p>\n<\/div>\n

Vi\u1ec7c theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u ngay sau khi b\u00e1n h\u00e0ng, t\u1eeb khi b\u1ea1n g\u1ecdi cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00f3i l\u1eddi \u201cc\u1ea3m \u01a1n\u201d v\u00e0 t\u00ecm hi\u1ec3u xem h\u1ecd \u0111ang h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o c\u1ee7a b\u1ea1n. Ngo\u00e0i ra, c\u00f2n c\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch theo d\u00f5i hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o doanh nghi\u1ec7p b\u1ea1n lu\u00f4n \u1edf trong t\u00e2m tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

1. H\u00e3y cho kh\u00e1ch h\u00e0ng bi\u1ebft nh\u1eefng g\u00ec b\u1ea1n \u0111ang l\u00e0m cho h\u1ecd<\/strong>
\n\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n d\u01b0\u1edbi h\u00ecnh th\u1ee9c g\u1eedi m\u1ed9t b\u1ea3n tin (newsletter), ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. D\u00f9 b\u1ea1n s\u1eed d\u1ee5ng b\u1ea5t k\u00ec ph\u01b0\u01a1ng ph\u00e1p n\u00e0o, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i cho kh\u00e1ch h\u00e0ng th\u1ea5y nh\u1eefng d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi m\u00e0 b\u1ea1n mang l\u1ea1i m\u1ed9t c\u00e1ch\u00a0nhanh ch\u00f3ng. N\u1ebfu b\u1ea1n kh\u00f4ng bao gi\u1edd \u0111\u1ec1 c\u1eadp \u0111\u1ebfn t\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u b\u1ea1n \u0111ang l\u00e0m cho h\u1ecd, th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u1ec3 \u00fd \u0111\u1ebfn. Tuy nhi\u00ean, b\u1ea1n kh\u00f4ng n\u00ean t\u1ef1 m\u00e3n khi n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 c\u00f4ng vi\u1ec7c b\u1ea1n \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng h\u1ecd. B\u1ea1n ch\u1ec9 c\u1ea7n cho h\u1ecd bi\u1ebft h\u1ecd kh\u00f4ng c\u1ea7n ph\u1ea3i lo l\u1eafng b\u1edfi b\u1ea1n \u0111\u00e3 x\u1eed l\u00ed t\u1ea5t c\u1ea3 c\u00e1c th\u1ee7 t\u1ee5c \u0111\u1ec3 s\u1ea3n ph\u1ea9m \u0111\u1ebfn tay h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n

2. Vi\u1ebft th\u01b0 cho kh\u00e1ch h\u00e0ng c\u0169<\/strong>
\n\u201cT\u00f4i ng\u1ed3i t\u1ea1i b\u00e0n v\u00e0 t\u00ean c\u1ee7a b\u1ea1n xu\u1ea5t hi\u1ec7n trong \u0111\u1ea7u t\u00f4i. B\u1ea1n v\u1eabn c\u00f3 th\u1eddi gian \u0111\u1ec3 chu du kh\u1eafp \u0111\u1ea5t n\u01b0\u1edbc ch\u1ee9? H\u00e3y cho t\u00f4i bi\u1ebft n\u1ebfu b\u1ea1n c\u1ea7n b\u1ea5t k\u00ec s\u1ef1 h\u1ed7 tr\u1ee3 n\u00e0o nh\u00e9. T\u00f4i c\u00f3 th\u1ec3 t\u1ea1m g\u00e1c m\u1ecdi th\u1ee9 \u0111\u1ec3 ph\u1ee5c v\u1ee5 b\u1ea1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o\u201d. Ho\u1eb7c n\u1ebfu b\u1ea1n g\u1eb7p m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 t\u1ea1i m\u1ed9t s\u1ef1 ki\u1ec7n, th\u00ec h\u00e3y t\u1ea1o m\u1ed9t s\u1ef1 theo d\u00f5i v\u1edbi m\u1ed9t ghi ch\u00fa: \u201cTh\u1eadt tuy\u1ec7t v\u1eddi khi nh\u00ecn th\u1ea5y b\u1ea1n t\u1ea1i b\u1eefa ti\u1ec7c Gi\u00e1ng Sinh CDC. T\u00f4i s\u1ebd g\u1ecdi cho b\u1ea1n v\u00e0o \u0111\u1ea7u n\u0103m m\u1edbi \u0111\u1ec3 ch\u00fang ta c\u00f9ng \u0111i \u0103n tr\u01b0a nh\u00e9\u201d.<\/p>\n

3.\u00a0Li\u00ean l\u1ea1c tr\u1ef1c ti\u1ebfp<\/strong>
\nH\u1ed9p th\u01b0 tho\u1ea1i v\u00e0 email l\u00e0 c\u00e1ch d\u1ec5 d\u00e0ng \u0111\u1ec3 b\u1ea1n g\u1eedi th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng, nh\u01b0ng ph\u01b0\u01a1ng th\u1ee9c n\u00e0y kh\u00f4ng \u0111\u1ea3m b\u1ea3o 100% vi\u1ec7c\u00a0ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang l\u00fac. N\u1ebfu b\u1ea1n \u0111ang g\u1eb7p t\u00ecnh tr\u1ea1ng n\u00e0y, h\u00e3y \u0111\u1ec3 l\u1ea1i l\u1eddi nh\u1eafn r\u1eb1ng b\u1ea1n mu\u1ed1n tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd.<\/p>\n

\"N\u00f3i<\/p>\n

N\u00f3i chuy\u1ec7n \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang l\u00fac l\u00e0 c\u00e1ch gi\u1eef m\u1ed1i quan h\u1ec7 t\u1ed1t nh\u1ea5t<\/p>\n<\/div>\n

Vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 chat tr\u1ef1c tuy\u1ebfn \u0111\u00e3 d\u1ea7n tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn tr\u00ean c\u00e1c trang th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed trong th\u1eddi gian g\u1ea7n \u0111\u00e2y. M\u1ed9t c\u00e1ch th\u00f4ng minh h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 gh\u00e9 website kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n chat tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd \u0111\u1ec3 l\u1eafng nghe nh\u1eefng \u00fd ki\u1ebfn g\u00f3p \u00fd c\u0169ng nh\u01b0 th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n

4. Nh\u1edb c\u00e1c s\u1ef1 ki\u1ec7n \u0111\u1eb7c bi\u1ec7t<\/strong>
\nG\u1eedi cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n thi\u1ec7p ch\u00fac m\u1eebng sinh nh\u1eadt, thi\u1ec7p ch\u00fac m\u1eebng nh\u00e2n c\u00e1c d\u1ecbp l\u1ec5 l\u1edbn\u2026 Qu\u00e0 t\u1eb7ng n\u00e0y s\u1ebd l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 theo d\u00f5i tuy\u1ec7t v\u1eddi. B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i chi ra m\u1ed9t kho\u1ea3n ph\u00ed l\u1edbn, h\u00e3y s\u1eed d\u1ee5ng s\u1ef1 s\u00e1ng t\u1ea1o c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u1ea1o ra nh\u1eefng \u00fd t\u01b0\u1edfng qu\u00e0 t\u1eb7ng th\u00fa v\u1ecb g\u1eafn li\u1ec1n v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, vi\u1ec7c kinh doanh c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c vi\u1ec7c mua h\u00e0ng g\u1ea7n \u0111\u00e2y c\u1ee7a h\u1ecd.<\/p>\n

5. Chuy\u1ec3n th\u00f4ng tin<\/strong>
\nN\u1ebfu b\u1ea1n \u0111\u1ecdc m\u1ed9t b\u00e0i b\u00e1o, xem m\u1ed9t cu\u1ed1n s\u00e1ch m\u1edbi ho\u1eb7c nghe v\u1ec1 m\u1ed9t t\u1ed5 ch\u1ee9c m\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m, th\u00ec h\u00e3y t\u1ea1o m\u1ed9t ghi ch\u00fa ho\u1eb7c th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c g\u1ecdi nhanh ch\u00f3ng \u0111\u1ec3 th\u00f4ng b\u00e1o cho h\u1ecd bi\u1ebft.<\/p>\n

6. Ph\u00e1t tri\u1ec3n vi\u1ec7c kinh doanh th\u00f4ng qua kh\u00e1ch h\u00e0ng c\u0169<\/strong>
\nKhi b\u1ea1n n\u00f3i chuy\u1ec7n ho\u1eb7c gh\u00e9 th\u0103m kh\u00e1ch h\u00e0ng c\u0169, h\u1ecd c\u00f3 th\u1ec3 s\u1ebd gi\u1edbi thi\u1ec7u nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi cho b\u1ea1n.<\/p>\n

V\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n mang l\u1ea1i, th\u00ec kh\u00f4ng c\u00f3 b\u1ea5t k\u00ec l\u00ed do g\u00ec \u0111\u1ec3 b\u1ea1n kh\u00f4ng gi\u1eef li\u00ean l\u1ea1c th\u01b0\u1eddng xuy\u00ean v\u1edbi h\u1ecd. H\u00e3y s\u1eed d\u1ee5ng tr\u00ed t\u01b0\u1edfng t\u01b0\u1ee3ng \u0111\u1ec3 ngh\u0129 ra r\u1ea5t nhi\u1ec1u \u00fd t\u01b0\u1edfng kh\u00e1c c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n c\u00e1c m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/p>\n

D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>
\nC\u00f3 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t. Khi b\u1ea1n \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p ch\u1ec9 c\u00f3 m\u00ecnh b\u1ea1n, th\u00ec vi\u1ec7c \u0111\u00e1p \u1ee9ng t\u1ed1t nhu c\u1ea7u kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 v\u1eabn d\u1ec5 d\u00e0ng.\u00a0Nh\u01b0ng khi b\u1ea1n th\u00eam nh\u00e2n vi\u00ean, cho d\u00f9 l\u00e0 1 hay 100 ng\u01b0\u1eddi, th\u00ec b\u1ea1n \u0111ang th\u00eam nhi\u1ec1u \u0111\u01b0\u1eddng li\u00ean k\u1ebft t\u1edbi chu\u1ed7i d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v\u00e0 n\u1ebfu kh\u00f4ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c, r\u1ea5t c\u00f3 th\u1ec3 \u0111\u00e2y s\u1ebd l\u00e0 ti\u1ebfp n\u1ed1i c\u1ee7a chu\u1ed7i d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ngh\u00e8o n\u00e0n.<\/p>\n

\"\u0110i\u1ec1u<\/p>\n

\u0110i\u1ec1u g\u00ec s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng quay l\u1ea1i v\u1edbi b\u1ea1n nh\u1eefng l\u1ea7n ti\u1ebfp theo?<\/p>\n<\/div>\n

\u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao vi\u1ec7c t\u1ea1o ra m\u1ed9t ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 trung th\u00e0nh v\u1edbi n\u00f3 l\u00e0 r\u1ea5t quan tr\u1ecdng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 b\u01b0\u1edbc b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi.<\/p>\n

    \n
  • \u0110\u01b0a ra ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n. Nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y ph\u1ea3i xu\u1ea5t ph\u00e1t t\u1eeb b\u1ea1n, nh\u01b0ng m\u1ed7i nh\u00e2n vi\u00ean n\u00ean bi\u1ebft r\u00f5 c\u00e1c quy t\u1eafc v\u00e0 chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n ch\u00fang.<\/li>\n
  • Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng \u0111\u1ec3 duy tr\u00ec v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i. Nh\u1eefng h\u1ec7 th\u1ed1ng n\u00e0y s\u1ebd gi\u00fap b\u1ea1n chi\u1ebfn th\u1eafng b\u1ea5t k\u00ec \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh n\u00e0o b\u1eb1ng c\u00e1ch \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng nhi\u1ec1u l\u1ee3i \u00edch nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 d\u1ef1 \u0111o\u00e1n c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi ch\u00fang ph\u00e1t sinh.<\/li>\n
  • X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. Sau \u0111\u00f3, th\u01b0\u1edfng cho nh\u1eefng nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n n\u00f3 t\u1ed1t nh\u1ea5t v\u00e0 nh\u1ea5t qu\u00e1n nh\u1ea5t.<\/li>\n
  • H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n c\u00f3 m\u1ed9t ni\u1ec1m \u0111am m\u00ea l\u1edbn \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 n\u00f3 \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i \u0111\u1ebfn to\u00e0n b\u1ed9 c\u00f4ng ty. Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n s\u1ebd th\u1ea5y \u0111\u01b0\u1ee3c m\u1ed1i li\u00ean h\u1ec7 ch\u1eb7t ch\u1ebd gi\u1eefa d\u1ecbch v\u1ee5 t\u1ed1t v\u1edbi l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n v\u00e0 \u0111\u00f3 s\u1ebd l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng ty.<\/li>\n
  • H\u00e3y cam k\u1ebft cung c\u1ea5p nhi\u1ec1u d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc h\u01a1n b\u1ea5t c\u1ee9 ai kh\u00e1c trong ng\u00e0nh c\u1ee7a b\u1ea1n. Cam k\u1ebft n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i m\u1ea1nh m\u1ebd \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c n\u00f3.<\/li>\n
  • Chia s\u1ebb th\u00f4ng tin v\u1edbi m\u1ecdi ng\u01b0\u1eddi tr\u00ean ch\u1eb7ng \u0111\u01b0\u1eddng ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p. Th\u01b0\u1eddng xuy\u00ean g\u1eb7p g\u1ee1 \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1ec1 vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5. H\u00e3y c\u1ed1 g\u1eafng l\u1ea5y \u00fd t\u01b0\u1edfng t\u1eeb nh\u00e2n vi\u00ean \u2013 \u0111\u00f3 l\u00e0 c\u00e1ch h\u1ecd gi\u1ea3i quy\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/li>\n
  • Nh\u00e2n vi\u00ean ph\u1ea3i n\u00e2ng cao ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty v\u00e0 n\u0103ng l\u1ef1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u1ed1t c\u00e1c v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi. Kh\u00e1ch h\u00e0ng lu\u00f4n th\u00edch \u0111\u01b0\u1ee3c g\u1ecdi b\u1eb1ng t\u00ean v\u00e0 \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd b\u1eb1ng t\u01b0 c\u00e1ch c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n

    D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o \u0111\u00f2i h\u1ecfi nhi\u1ec1u th\u1ee9 h\u01a1n b\u1ea1n n\u00f3i ho\u1eb7c l\u00e0m cho kh\u00e1ch h\u00e0ng, n\u00f3 c\u0169ng c\u00f3 ngh\u0129a l\u00e0 t\u1ea1o cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh. D\u01b0\u1edbi d\u00e2y l\u00e0 m\u1ed9t s\u1ed1 g\u1ee3i \u00fd cho vi\u1ec7c t\u00ecm ra nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n, c\u1ea7n v\u00e0 quan t\u00e2m:<\/p>\n

      \n
    • Tham d\u1ef1 h\u1ed9i ch\u1ee3 th\u01b0\u01a1ng m\u1ea1i v\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n ng\u00e0nh\/l\u0129nh v\u1ef1c c\u1ee7a b\u1ea1n, \u0111i\u1ec1u n\u00e0y quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. B\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n \u0111ang l\u00e0m g\u00ec v\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm.<\/li>\n
    • H\u00e3y nu\u00f4i d\u01b0\u1ee1ng nhi\u1ec1u m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. B\u1ea1n c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c h\u1eb9n \u0103n tr\u01b0a, \u0103n t\u1ed1i ho\u1eb7c picnic. Trong b\u1ea7u kh\u00f4ng kh\u00ed tho\u1ea3i m\u00e1i c\u1ee7a giao ti\u1ebfp x\u00e3 h\u1ed9i, b\u1ea1n s\u1ebd t\u00ecm ra nh\u1eefng b\u00ed m\u1eadt gi\u00fap b\u1ea1n v\u01b0\u1ee3t tr\u1ed9i trong th\u1ecb tr\u01b0\u1eddng.<\/li>\n
    • N\u1eafm b\u1eaft c\u00e1c xu h\u01b0\u1edbng. H\u00e3y \u0111\u1ecdc c\u00e1c \u1ea5n ph\u1ea9m ng\u00e0nh v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang l\u00e0m.<\/li>\n
    • Y\u00eau c\u1ea7u th\u00f4ng tin ph\u1ea3n h\u1ed3i. Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 t\u00ecm hi\u1ec3u c\u00e1ch\u00a0s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a\u00a0b\u1ea1n \u0111ang l\u00e0m c\u00f3 t\u1ed1t kh\u00f4ng. G\u1eedi b\u1ea3ng c\u00e2u h\u1ecfi qua email\u00a0ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 thi\u1ebft l\u1eadp c\u00e1c nh\u00f3m ph\u1ecfng v\u1ea5n t\u1eadp trung. H\u00e3y y\u00eau c\u1ea7u nh\u1eefng \u0111\u1ec1 xu\u1ea5t, gi\u1ea3i ph\u00e1p t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 sau \u0111\u00f3\u00a0t\u1eadn d\u1ee5ng\u00a0ch\u00fang \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n

      B\u00e0i li\u00ean quan: [Infographic] \u2013 H\u00e0nh tr\u00ecnh t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean website<\/em><\/p>\n

      Ngu\u1ed3n: entrepreneur.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      \u0110\u1ec3 ph\u00e1t tri\u1ec3n vi\u1ec7c kinh doanh, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi ho\u1eb7c m\u1edf r\u1ed9ng ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng. Nh\u01b0ng thu h\u00fat s\u1ef1 ch\u00fa \u00fd v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 h\u1ebft s\u1ee9c quan tr\u1ecdng, v\u00e0 r\u1ea5t\u00a0c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u00fap […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54015"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54015"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54015\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54015"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54015"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}