{"id":54094,"date":"2023-12-20T09:57:36","date_gmt":"2023-12-20T02:57:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thuyet-phuc-khach-hang-bang-mot-nu-cuoi.html"},"modified":"2023-12-20T09:57:36","modified_gmt":"2023-12-20T02:57:36","slug":"thuyet-phuc-khach-hang-bang-mot-nu-cuoi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thuyet-phuc-khach-hang-bang-mot-nu-cuoi.html","title":{"rendered":"Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi"},"content":{"rendered":"
\n

Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ch\u1ec9 b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi kh\u00f4ng \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u00a0c\u1ee7a b\u1ea1n xu\u1ea5t s\u1eafc, nh\u01b0ng n\u1ee5 c\u01b0\u1eddi trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng. Khi b\u1ea1n l\u00e0m kh\u00e1ch h\u00e0ng c\u01b0\u1eddi, ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng, b\u1ea1n \u0111\u00e3 c\u00f3 trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m,d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh (\u0111i\u1ec1u m\u00e0 b\u1ea1n ch\u1eafc ch\u1eafn h\u01a1n \u0111\u1ed1i th\u1ee7).<\/strong><\/em><\/p>\n

S\u1ef1 b\u1ea5t m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f4i khi kh\u00f4ng b\u1eaft ngu\u1ed3n t\u1eeb s\u1ea3n ph\u1ea9m ngh\u00e8o n\u00e0n, m\u00e0 l\u1ea1i n\u1ea3y sinh t\u1eeb nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f4ng vui v\u1ebb cho l\u1eafm khi h\u1ecd ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. T\u1ea1i sao v\u1eady? B\u1edfi v\u00ec kh\u00f4ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n ti\u1ebfp t\u1ee5c mua h\u00e0ng khi ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u00f3 th\u00e1i \u0111\u1ed9 kh\u00f4ng m\u1ea5y vui v\u1ebb.<\/p>\n

Vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chu \u0111\u00e1o kh\u00f4ng nh\u1eefng \u0111em l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty, m\u00e0 h\u01a1n n\u1eefa, kh\u00e1ch h\u00e0ng s\u1ebd g\u1eafn b\u00f3 (tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh) v\u00e0 t\u1ef1 nguy\u1ec7n gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c khi chia s\u1ebb nh\u1eefng kinh nghi\u1ec7m c\u1ee7a h\u1ecd. R\u1ea5t nhi\u1ec1u c\u00f4ng ty t\u1ed1n kh\u00f4ng \u00edt ti\u1ec1n c\u1ee7a \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, bao g\u1ed3m \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u00e0 cam k\u1ebft h\u1ee3p t\u00e1c. B\u1edfi h\u1ecd hi\u1ec3u r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng th\u1eddi v\u1ee5.<\/p>\n

\"Thuy\u1ebft<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc lu\u00f4n b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t n\u1ee5 c\u01b0\u1eddi.<\/p>\n<\/div>\n

\u0110i\u1ec1u gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u1ea7u ti\u00ean v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ch\u00ednh l\u00e0 n\u1ee5 c\u01b0\u1eddi. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e2n t\u1ed1 quy\u1ebft \u0111\u1ecbnh trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c th\u01b0\u01a1ng m\u1ea1i.\u00a0Sau \u0111\u00e2y l\u00e0 4\u00a0l\u00fd do v\u00ec sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc n\u00ean b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t n\u1ee5 c\u01b0\u1eddi:<\/p>\n

1. N\u1ee5 c\u01b0\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t bi\u1ec3u c\u1ea3m<\/strong><\/h2>\n

M\u1ec9m c\u01b0\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t bi\u1ec3u c\u1ea3m c\u1ee7a khu\u00f4n m\u1eb7t b\u1ea1n. N\u00f3 th\u1ec3 hi\u1ec7n t\u00e2m tr\u1ea1ng c\u1ee7a b\u1ea1n. M\u1ed9t n\u1ee5 c\u01b0\u1eddi \u2013 hay m\u1ed9t bi\u1ec3u hi\u1ec7n n\u1ee5 c\u01b0\u1eddi c\u1ee7a c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 c\u00f3 th\u1ec3 l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ed9t giao d\u1ecbch th\u01b0\u01a1ng m\u1ea1i. Trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb, n\u00f3 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u1ea3m nh\u1eadn c\u1ee7a m\u1ed9t ng\u01b0\u1eddi v\u1ec1 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kh\u1ea3 n\u0103ng l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n

N\u1ee5 c\u01b0\u1eddi c\u00f3 th\u1ec3 n\u00e2ng cao kh\u1ea3 n\u0103ng trao \u0111\u1ed5i c\u1ee7a m\u1ed9t s\u1ea3n ph\u1ea9m, kh\u1ea3 n\u0103ng chia s\u1ebb ki\u1ebfn th\u1ee9c, hay mang l\u1ea1i gi\u1ea3i ph\u00e1p. Trong th\u1eddi \u0111\u1ea1i m\u00e0 th\u01b0\u01a1ng m\u1ea1i Internet v\u00e0 \u0111i\u1ec7n tho\u1ea1i \u0111ang d\u1ea7n chi\u1ebfm th\u1ecb ph\u1ea7n c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u00f3 m\u1eb7t b\u1eb1ng truy\u1ec1n th\u1ed1ng, th\u00ec n\u1ee5 c\u01b0\u1eddi th\u1ec3 hi\u1ec7n t\u00e2m tr\u1ea1ng l\u1ea1i c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n

2. N\u1ee5 c\u01b0\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t quan ni\u1ec7m<\/strong><\/h2>\n

N\u1ee5 c\u01b0\u1eddi c\u0169ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t t\u1ed5 ch\u1ee9c nh\u01b0 cam k\u1ebft m\u00e0 t\u1ed5 ch\u1ee9c \u0111\u00f3 tuy\u00ean b\u1ed1. N\u00f3 gi\u00fap h\u00ecnh th\u00e0nh \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng, t\u01b0\u1ee3ng tr\u01b0ng cho cam k\u1ebft cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 \u0111\u00e1ng h\u00e0i l\u00f2ng. N\u00f3 \u0111\u00f3ng vai tr\u00f2 trong m\u1ed7i vi\u1ec7c ta l\u00e0m, trong m\u1ed7i giao d\u1ecbch ta th\u1ef1c hi\u1ec7n, trong m\u1ed7i m\u1ed1i quan h\u1ec7 v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng ta h\u1ed7 tr\u1ee3. N\u00f3 b\u1eaft \u0111\u1ea7u tr\u01b0\u1edbc c\u1ea3 t\u01b0\u01a1ng t\u00e1c \u0111\u1ea7u ti\u00ean c\u1ee7a ta v\u1edbi kh\u00e1ch h\u00e0ng, v\u00e0 n\u00f3 ch\u1eafc ch\u1eafn ch\u01b0a ch\u1ea5m d\u1ee9t khi giao d\u1ecbch \u0111\u00e3 k\u1ebft th\u00fac.<\/p>\n

3. N\u1ee5 c\u01b0\u1eddi l\u00e0 m\u1ed9t th\u00e1i \u0111\u1ed9<\/strong><\/h2>\n

N\u1ee5 c\u01b0\u1eddi cho ta bi\u1ebft c\u00e2u chuy\u1ec7n \u0111\u1eb1ng sau nh\u1eefng \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean. \u0110\u00f3 l\u00e0 \u1ea5n t\u01b0\u1ee3ng c\u00e1 nh\u00e2n gi\u00fap m\u1edf r\u1ed9ng cam k\u1ebft d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n \u00e1nh ni\u1ec1m \u0111am m\u00ea c\u1ea3 ta. N\u1ee5 c\u01b0\u1eddi th\u1ec3 hi\u1ec7n r\u1eb1ng ch\u00fang ta mu\u1ed1n \u0111\u01b0\u1ee3c \u1edf \u0111\u00e2y ph\u1ee5c v\u1ee5 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. N\u00f3 th\u1ec3 hi\u1ec7n r\u1eb1ng ch\u00fang ra s\u1eb5n s\u00e0ng m\u1ec9m c\u01b0\u1eddi nhi\u1ec1u h\u01a1n n\u1eefa. V\u00e0 ch\u00fang ta m\u1ec9m c\u01b0\u1eddi k\u1ec3 c\u1ea3 khi kh\u00f4ng m\u1eb7t \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng. Gi\u1ecdng n\u00f3i tr\u00ean \u0111i\u1ec7n tho\u1ea1i v\u00e0 phong c\u00e1ch tr\u1ea3 l\u1eddi th\u01b0 c\u1ee7a ta c\u0169ng th\u1ec3 hi\u1ec7n m\u1ed9t n\u1ee5 c\u01b0\u1eddi th\u1ef1c s\u1ef1 \u2013 ho\u1eb7c s\u1ef1 thi\u1ebfu v\u1eafng c\u1ee7a n\u00f3.<\/p>\n

\"Thuy\u1ebft<\/p>\n

H\u00e3y \u1ee9ng x\u1eed b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t n\u1ee5 c\u01b0\u1eddi ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng kh\u00f4ng \u1edf \u0111\u00f3<\/p>\n<\/div>\n

Ta kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n ra trong su\u1ed1t t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0ng ta lu\u00f4n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9 m\u00e0 ta truy\u1ec1n t\u1ea3i, nh\u01b0 s\u1ef1 l\u1ecbch s\u1ef1, nhi\u1ec7t t\u00ecnh v\u00e0 quan t\u00e2m, c\u0169ng nh\u01b0 cam k\u1ebft th\u1ecfa m\u00e3n c\u00e1c mong mu\u1ed1n hay nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1eb7c d\u00f9 m\u1ed9t n\u1ee5 c\u01b0\u1eddi kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1, nh\u01b0ng trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, th\u00e1i \u0111\u1ed9 c\u00f3 th\u1ec3 chi\u1ebfn th\u1eafng r\u1ea5t nhi\u1ec1u kh\u00f3 kh\u0103n xu\u1ea5t hi\u1ec7n trong giao d\u1ecbch v\u00e0 n\u1ee5 c\u01b0\u1eddi c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/p>\n

4. Quan tr\u1ecdng nh\u1ea5t: N\u1ee5 c\u01b0\u1eddi l\u00e0 m\u1ed9t l\u1eddi m\u1eddi<\/strong><\/h2>\n

N\u1ee5 c\u01b0\u1eddi th\u1ec3 hi\u1ec7n m\u1ed9t phong th\u00e1i. N\u00f3 t\u1ea1o n\u00ean s\u1ef1 h\u00f2a h\u1ee3p v\u00e0 kh\u1edfi \u0111\u1ea7u s\u1ef1 tin t\u01b0\u1edfng, l\u00e0 n\u1ec1n t\u1ea3ng cho m\u1ecdi m\u1ed1i quan h\u1ec7 th\u01b0\u01a1ng m\u1ea1i. \u0110i\u1ec1u n\u00e0y c\u00f2n quan tr\u1ecdng h\u01a1n khi ta ph\u1ea3i v\u1ea5t v\u1ea3 duy tr\u00ec nh\u00e2n t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u00f3 trong n\u1ec1n v\u0103n h\u00f3a \u0111a d\u1ea1ng, nh\u1ecbp \u0111\u1ed9 nhanh v\u00e0 ph\u1ee5 thu\u1ed9c v\u00e0o smartphone. C\u00e1c ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7, qu\u00e1 tr\u00ecnh to\u00e0n c\u1ea7u h\u00f3a v\u00e0 c\u00e1c m\u00f4 h\u00ecnh kinh doanh m\u1edbi khi\u1ebfn con ng\u01b0\u1eddi ph\u1ea3i l\u00e0m vi\u1ec7c nhi\u1ec1u h\u01a1n tr\u00ean c\u00e1c thi\u1ebft b\u1ecb c\u1ee7a m\u00ecnh, v\u00e0 \u0111\u1ed3ng th\u1eddi c\u0169ng khi\u1ebfn h\u1ecd tr\u1edf n\u00ean xa c\u00e1ch h\u01a1n.<\/p>\n

K\u1ebft lu\u1eadn<\/strong><\/h2>\n

D\u00f9 giao d\u1ecbch l\u00e0 doanh nghi\u1ec7p \u2013 doanh nghi\u1ec7p (Business-to-business , B2B) hay doanh nghi\u1ec7p \u2013 kh\u00e1ch h\u00e0ng (Business-to-customer, B2C), d\u00f9 b\u1ea1n \u0111ang giao d\u1ecbch tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp th\u00ec n\u1ee5 c\u01b0\u1eddi l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e2n t\u1ed1 d\u1ec5 th\u1ec3 hi\u1ec7n nh\u1ea5t.<\/p>\n

Tin t\u00f4i \u0111i, kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng tinh t\u1ebf. D\u00f9 b\u1ea1n \u0111ang ng\u1ed3i chat \u0111\u1ec3 h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn, kh\u00e1ch h\u00e0ng c\u0169ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 c\u1ea3m nghi\u1ec7m \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9 b\u1ea1n d\u00e0nh cho h\u1ecd hay kh\u00f4ng.\u00a0H\u00e3y tr\u1ea3i nghi\u1ec7m v\u00e0 chia s\u1ebb th\u00e0nh qu\u1ea3 v\u1edbi Masterskills nh\u00e9!<\/p>\n

Theo Forbes<\/em><\/p>\n

B\u00e0i li\u00ean quan: K\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ch\u1ec9 b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi kh\u00f4ng \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u00a0c\u1ee7a b\u1ea1n xu\u1ea5t s\u1eafc, nh\u01b0ng n\u1ee5 c\u01b0\u1eddi trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng. Khi b\u1ea1n l\u00e0m kh\u00e1ch h\u00e0ng c\u01b0\u1eddi, ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng, b\u1ea1n \u0111\u00e3 c\u00f3 trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m,d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh (\u0111i\u1ec1u m\u00e0 b\u1ea1n ch\u1eafc ch\u1eafn h\u01a1n \u0111\u1ed1i th\u1ee7).<\/strong><\/em><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54094"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54094"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54094\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}