{"id":54104,"date":"2023-12-20T09:59:36","date_gmt":"2023-12-20T02:59:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bi-quyet-giu-chan-khach-hang.html"},"modified":"2023-12-20T09:59:36","modified_gmt":"2023-12-20T02:59:36","slug":"bi-quyet-giu-chan-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-giu-chan-khach-hang.html","title":{"rendered":"B\u00ed quy\u1ebft gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
Kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 xu h\u01b0\u1edbng thay \u0111\u1ed5i, ngh\u0129a l\u00e0 kh\u00f4ng trung th\u00e0nh v\u1edbi b\u1ea5t k\u00ec th\u01b0\u01a1ng hi\u1ec7u hay s\u1ea3n ph\u1ea9m n\u00e0o t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i. H\u1ecd c\u00f3 th\u1ec3 thay \u0111\u1ed5i quy\u1ebft \u0111\u1ecbnh ch\u1ec9 trong t\u00edch t\u1eafc theo ph\u01b0\u01a1ng ch\u00e2m: ho\u1eb7c l\u00e0 gi\u00e1 th\u00e0nh th\u1ea5p nh\u1ea5t ho\u1eb7c h\u1ee3p th\u1eddi. Ch\u00ednh \u0111i\u1ec1u n\u00e0y t\u1ea1o \u00e1p l\u1ef1c cho c\u00e1c doanh nghi\u1ec7p, b\u1eb1ng c\u00e1ch n\u00e0o h\u1ea1 gi\u00e1 th\u00e0nh s\u1ea3n ph\u1ea9m, duy tr\u00ec v\u1ecb th\u1ebf \u0111\u1ec3 t\u1eeb \u0111\u00f3 ph\u00e1t tri\u1ec3n v\u00e0 l\u00e0m \u0103n c\u00f3 l\u00e3i. C\u1eaft gi\u1ea3m chi ph\u00ed c\u0169ng c\u00f3 ng\u01b0\u1ee1ng c\u1ee7a n\u00f3, nhi\u1ec1u khi \u0111i\u1ec1u n\u00e0y c\u00f2n khi\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 gi\u1ea3m s\u00fat. Cho d\u00f9 c\u00e1c c\u00f4ng ty c\u00f3 c\u1ed1 g\u1eafng \u0111\u1ebfn \u0111\u00e2u, chi b\u1ed9n ti\u1ec1n cho Marketing, th\u1eadm ch\u00ed s\u1eed d\u1ee5ng m\u00e1nh l\u1edbi kinh doanh th\u00ec kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o th\u00e0nh c\u00f4ng c\u0169ng m\u1ec9m c\u01b0\u1eddi v\u1edbi h\u1ecd.<\/p>\n
\"Doanh<\/p>\n

Doanh nghi\u1ec7p b\u1ea1n \u0111ang c\u00f3 bao nhi\u00eau kh\u00e1ch h\u00e0ng trung th\u00e0nh?<\/p>\n<\/div>\n

Tuy nhi\u00ean, c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty v\u1eabn ph\u00e1t tri\u1ec3n th\u1ecbnh v\u01b0\u1ee3ng n\u0103m n\u00e0y qua n\u0103m kh\u00e1c. T\u1ea1i sao v\u1eady? M\u1eb7c d\u00f9 \u0111\u01b0a ra th\u1ecb tr\u01b0\u1eddng m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 b\u1ea1n \u0111\u00e3 t\u1ea1o \u0111\u01b0\u1ee3c n\u1ec1n m\u00f3ng cho th\u00e0nh c\u00f4ng, nh\u01b0ng \u0111\u00f3 m\u1edbi ch\u1ec9 l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n, v\u1eabn ch\u01b0a \u0111\u1ee7. Trong th\u1eddi \u0111\u1ea1i m\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 ng\u00e0y h\u00f4m nay r\u1ea5t hot, nh\u01b0ng ng\u00e0y mai \u0111\u00e3 l\u00e0 l\u1ed7i th\u1eddi th\u00ec c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kinh doanh b\u1ec1n v\u1eefng, thu l\u1ee3i nhu\u1eadn cao r\u1ea5t \u0111\u01a1n gi\u1ea3n: doanh nghi\u1ec7p c\u1ea7n \u0111\u00e1p \u1ee9ng nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 c\u1ea7n.<\/p>\n

Tuy nhi\u00ean, d\u00f9 cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n l\u00e0 b\u1ea1n \u0111\u00e3 c\u00f3 m\u1ed9t kh\u1edfi \u0111\u1ea7u tuy\u1ec7t v\u1eddi, nh\u01b0ng trong b\u00e0i vi\u1ebft n\u00e0y, t\u00f4i kh\u00f4ng d\u1ef1a tr\u00ean s\u1ea3n ph\u1ea9m \u0111\u1ec3 n\u00f3i v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1edfi, ngay l\u1eadp t\u1ee9c t\u00f4i ho\u1eb7c nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 li\u1ec7t k\u00ea th\u00e0nh c\u00f4ng c\u1ee7a h\u00e0ng lo\u1ea1t doanh nghi\u00eap v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng mua v\u00ec th\u00edch ch\u1ee9 kh\u00f4ng th\u1ef1c s\u1ef1 c\u1ea7n. Nh\u1eefng g\u00ec t\u00f4i \u0111ang \u0111\u1ec1 c\u1eadp \u0111\u1ebfn t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Theo quan \u0111i\u1ec3m c\u1ee7a t\u00f4i, ngay t\u1eeb khi b\u1eaft \u0111\u1ea7u, th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p n\u1eb1m \u1edf chuy\u1ec7n c\u00f3 hay kh\u00f4ng s\u1ef1 th\u1ea5u hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c trong b\u1ea5t k\u00ec t\u01b0\u01a1ng t\u00e1c n\u00e0o v\u1edbi doanh nghi\u1ec7p cho d\u00f9 l\u00e0 v\u1edbi \u0111\u1ed9i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ed9i support hay b\u1ea5t k\u00ec ph\u00f2ng ban n\u00e0o.<\/p>\n

1. C\u01b0 x\u1eed l\u1ecbch s\u1ef1, nhi\u1ec7t t\u00ecnh<\/strong>
\nGi\u1ed1ng nh\u01b0 m\u1eb9 b\u1ea1n \u0111\u00e3 t\u1eebng d\u1ea1y: s\u1ef1 t\u1ed1t b\u1ee5ng c\u00f3 th\u1ec3 t\u1ea1o \u0111i\u1ec3m kh\u00e1c bi\u1ec7t r\u1ea5t l\u1edbn trong cu\u1ed9c \u0111\u1eddi m\u1ed9t con ng\u01b0\u1eddi. Theo ti\u00eau chu\u1ea9n hi\u1ec7n t\u1ea1i, n\u00f3 \u0111\u01a1n gi\u1ea3n l\u00e0 c\u01b0 x\u1eed l\u1ecbch s\u1ef1 v\u1edbi nhau. \u0110i\u1ec1u n\u00e0y kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 l\u00e0m g\u00ec m\u00e0 ph\u1ea3i l\u00e0 l\u00e0m nh\u01b0 th\u1ebf n\u00e0o v\u00e0 l\u00e0m \u0111\u00fang- \u0111\u00e2y ch\u00ednh l\u00e0 \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u1edf b\u1ea1n. H\u00e0nh \u0111\u1ed9ng \u0111\u00f3 \u0111\u01a1n gi\u1ea3n nh\u01b0 m\u1ed9t n\u1ee5 c\u01b0\u1eddi ch\u00e2n th\u00e0nh, m\u1ed9t l\u1eddi ch\u00e0o \u1ea5m \u00e1p ho\u1eb7c m\u1ed9t c\u00e2u \u201cC\u1ea3m \u01a1n\u201d t\u1eeb t\u1eadn \u0111\u00e1y l\u00f2ng. Kh\u00f4ng nh\u1eefng th\u1ebf, c\u00e1ch b\u1ea1n \u0111\u1ed1i x\u1eed l\u1ecbch s\u1ef1 c\u00f2n d\u1ec5 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn t\u00e2m tr\u1ea1ng c\u1ee7a ng\u01b0\u1eddi kh\u00e1c v\u00e0 truy\u1ec1n t\u00ecnh c\u1ea3m, th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean t\u1edbi kh\u00e1ch h\u00e0ng. C\u0103ng th\u1eb3ng c\u00f3 th\u1ec3 h\u00f3a gi\u1ea3i nh\u1edd m\u1ed9t c\u00e2u xin l\u1ed7i ch\u00e2n th\u00e0nh. Kh\u00e1ch h\u00e0ng r\u1ea5t tinh \u00fd nh\u1eadn ra \u0111i\u1ec1u n\u00e0y. V\u00e0 n\u1ebfu nh\u1eefng nguy\u00ean t\u1eafc giao ti\u1ebfp c\u01a1 b\u1ea3n b\u1ecb l\u00e3ng qu\u00ean h\u1ecd r\u1ea5t c\u00f3 th\u1ec3 kh\u00f4ng ng\u1ea1i ng\u1ea7n m\u00e0 chuy\u1ec3n sang c\u00f4ng ty kh\u00e1c.<\/p>\n

S\u1ef1 t\u1ed1t b\u1ee5ng c\u00f3 th\u1ec3 t\u1ea1o \u0111i\u1ec3m kh\u00e1c bi\u1ec7t r\u1ea5t l\u1edbn trong cu\u1ed9c \u0111\u1eddi m\u1ed9t con ng\u01b0\u1eddi.\"<\/p>\n

S\u1ef1 t\u1ed1t b\u1ee5ng c\u00f3 th\u1ec3 t\u1ea1o \u0111i\u1ec3m kh\u00e1c bi\u1ec7t r\u1ea5t l\u1edbn trong cu\u1ed9c \u0111\u1eddi m\u1ed9t con ng\u01b0\u1eddi.\u201d<\/p>\n<\/div>\n

2. Bi\u1ebft l\u1eafng nghe<\/strong>
\nNhi\u1ec1u nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0ng ch\u01b0a th\u1eadt s\u1ef1 bi\u1ebft l\u1eafng nghe. C\u00f3 th\u1ec3 h\u1ecd hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m nh\u01b0ng k\u0129 n\u0103ng l\u1eafng nghe c\u1ee7a h\u1ecd th\u1ebf n\u00e0o ch\u1eafc b\u1ea1n c\u0169ng bi\u1ebft. Doanh nghi\u1ec7p n\u00ean ch\u00fa \u00fd khi kh\u00e1ch h\u00e0ng l\u00ean ti\u1ebfng, d\u00f9 trong b\u1ea5t k\u00ec ho\u00e0n c\u1ea3nh n\u00e0o, b\u1edfi \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc kinh nghi\u1ec7m cho vi\u1ec7c kinh doanh. H\u00e3y h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh k\u0129 n\u0103ng \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi sao cho thu \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin nh\u1ea5t c\u00f3 th\u1ec3. K\u0129 n\u0103ng l\u1eafng nghe l\u00e0 m\u1ed9t ph\u1ea7n r\u1ea5t quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng, d\u00f9 l\u00e0 gi\u00e1n ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i, email hay \u0111\u1ed1i tho\u1ea1i tr\u1ef1c ti\u1ebfp. T\u1ed1t nh\u1ea5t kh\u00f4ng n\u00ean ng\u1eaft l\u1eddi khi kh\u00e1ch h\u00e0ng c\u00f2n ch\u01b0a n\u00f3i h\u1ebft \u00fd. H\u00e3y \u0111\u1ec3 h\u1ecd chia s\u1ebb c\u00f2n m\u00ecnh th\u00ec l\u1eafng nghe, b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 r\u1ea5t cao!<\/p>\n

\"Lu\u00f4n lu\u00f4n l\u1eafng nghe, lu\u00f4n lu\u00f4n th\u1ea5u hi\u1ec3u\"<\/p>\n

\u201cLu\u00f4n lu\u00f4n l\u1eafng nghe, lu\u00f4n lu\u00f4n th\u1ea5u hi\u1ec3u\u201d<\/p>\n<\/div>\n

3. \u0110\u1eb7t v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1 th\u1ea5u hi\u1ec3u<\/strong>
\nT\u00f4i h\u1ebft s\u1ee9c ng\u1ea1c nhi\u00ean khi r\u1ea5t nhi\u1ec1u c\u00f4ng ty hi\u1ec7n nay b\u1ecf qua y\u1ebfu t\u1ed1 tuy\u1ec7t v\u1eddi n\u00e0y khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng \u00fd r\u1eb1ng m\u1ed9t c\u00f4ng ty c\u00f3 th\u1ec3 c\u00f3 nh\u1eefng nh\u00e2n vi\u00ean bi\u1ebft c\u00e1ch c\u01b0 x\u1eed l\u1ecbch s\u1ef1 v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe, nh\u01b0ng n\u1ebfu thi\u1ebfu s\u1ef1 \u0111\u1ed3ng c\u1ea3m, r\u1ea5t c\u00f3 th\u1ec3 c\u00e2u chuy\u1ec7n l\u1ea1i tr\u1edf v\u1ec1 v\u1ea1ch xu\u1ea5t ph\u00e1t. M\u1ed9t doanh nghi\u1ec7p \u0111\u1eb7t s\u1ef1 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u s\u1ebd \u0111\u1eb7c bi\u1ec7t quan t\u00e2m \u0111\u1ebfn mong mu\u1ed1n, nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 c\u1ea3 nh\u1eefng \u0111i\u1ec1u ch\u01b0a h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. C\u00f4ng ty n\u00ean c\u00f3 nh\u1eefng kh\u00f3a \u0111\u00e0o t\u1ea1o ng\u1eafn h\u1ea1n v\u1ec1 s\u1ef1 \u0111\u1ed3ng c\u1ea3m cho nh\u00e2n vi\u00ean (cho d\u00f9 r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi sinh ra \u0111\u00e3 c\u00f3 kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u t\u1ed1t h\u01a1n ng\u01b0\u1eddi kh\u00e1c) v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty. L\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, ch\u1eafc ch\u1eafn trong nh\u1eefng n\u0103m t\u1edbi danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a b\u1ea1n s\u1ebd d\u00e0i ra r\u1ea5t nhanh.<\/p>\n

\"H\u00e3y \u0111i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\" b\u1ea1n s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

\u201cH\u00e3y \u0111i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\u201d b\u1ea1n s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

4. H\u00e0nh \u0111\u1ed9ng c\u00f3 m\u1ee5c ti\u00eau<\/strong>
\nKh\u00f4ng l\u00e2u tr\u01b0\u1edbc \u0111\u00e2y, t\u00f4i g\u1eedi email t\u1edbi m\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 ph\u00e0n n\u00e0n v\u1ec1 tr\u1ee5c tr\u1eb7c t\u00f4i g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m m\u00e0 t\u00f4i \u0111\u00e3 mua tr\u01b0\u1edbc \u0111\u00f3. Kho\u1ea3ng b\u1ed1n ng\u00e0y sau, t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c email ph\u1ea3n h\u1ed3i c\u1ee5t ng\u1ee7n, ch\u1ec9 m\u1ed9t d\u00f2ng, v\u1edbi n\u1ed9i dung l\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a t\u00f4i \u0111\u00e3 h\u1ebft th\u1eddi gian h\u1ed7 tr\u1ee3. Ngo\u00e0i ra, kh\u00f4ng c\u00f3 th\u00eam b\u1ea5t c\u1ee9 th\u00f4ng tin n\u00e0o kh\u00e1c. B\u1ea1n hi\u1ec3u c\u1ea3m gi\u00e1c c\u1ee7a t\u00f4i l\u00fac \u0111\u00f3 \u0111\u00fang kh\u00f4ng? \u0110\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, t\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean th\u1ec3 hi\u1ec7n cho kh\u00e1ch h\u00e0ng th\u1ea5y l\u00e0 b\u1ea1n \u0111ang l\u00e0m h\u1ebft s\u1ee9c c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u hay s\u1ef1 quan t\u00e2m c\u1ee7a h\u1ecd. Nh\u00e2n vi\u00ean c\u00f4ng ty n\u00ean l\u1ecbch s\u1ef1 b\u1eaft \u0111\u1ea7u c\u00e2u chuy\u1ec7n, l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111ang v\u01b0\u1edbng m\u1eafc. B\u00e2y gi\u1edd ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m h\u1ee3p l\u00ed nh\u1ea5t \u0111\u1ec3 b\u1eaft \u0111\u1ea7u! H\u00e3y \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c c\u00f3 tr\u00e1ch nhi\u1ec7m, ngay t\u1eeb vi\u1ec7c nh\u1ecf nh\u01b0 gi\u00fap kh\u00e1ch h\u00e0ng ch\u1ecdn \u0111\u00fang size, \u0111\u00fang m\u00e0u cho chi\u1ebfc \u00e1o ph\u00f4ng \u0111\u1ebfn cung c\u1ea5p t\u1ea5t c\u1ea3 th\u00f4ng tin li\u00ean quan v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd quan t\u00e2m. L\u01b0u \u00fd r\u1eb1ng qu\u00e1 tr\u00ecnh n\u00e0y n\u00ean l\u00e0m trong th\u1eddi gian ng\u1eafn v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. N\u1ebfu kh\u00f4ng h\u00e0nh \u0111\u1ed9ng theo m\u1ee5c ti\u00eau, t\u1ea5t c\u1ea3 nh\u1eefng b\u01b0\u1edbc tr\u00ean s\u1ebd k\u00e9o d\u00e0i l\u00ea th\u00ea v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd b\u1ecf b\u1ea1n m\u00e0 \u0111i.<\/p>\n

5. Th\u1ef1c hi\u1ec7n<\/strong>
\nR\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p cho r\u1eb1ng, \u0111em c\u00e1c y\u1ebfu t\u1ed1 tr\u00ean v\u00e0o qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0 th\u1ebf l\u00e0 qu\u00e1 \u0111\u1ee7. Nh\u01b0ng, h\u1ecd v\u1eabn g\u1eb7p tr\u1ee5c tr\u1eb7c trong qu\u00e1 tr\u00ecnh duy tr\u00ec, ph\u00e1t tri\u1ec3n c\u00f4ng vi\u1ec7c kinh doanh. Theo t\u00f4i, nguy\u00ean nh\u00e2n b\u1edfi h\u1ecd qu\u00e1 ch\u00fa tr\u1ecdng \u0111\u1ebfn t\u00ecm ki\u1ebfm ngu\u1ed3n kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i. T\u00f4i \u0111\u1eb7c bi\u1ec7t ph\u1ea3n \u0111\u1ed1i quan \u0111i\u1ec3m tr\u00ean, b\u1edfi trong kinh doanh, ai c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, t\u1eeb nh\u00e2n vi\u00ean k\u1ebf to\u00e1n \u0111\u1ebfn ng\u01b0\u1eddi giao h\u00e0ng. V\u00ec th\u1ebf, h\u00e3y coi nh\u1eefng ng\u01b0\u1eddi c\u00f2n l\u1ea1i trong c\u00f4ng ty l\u00e0 m\u1ed9t ngu\u1ed3n kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 ti\u1ec1m n\u0103ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd nh\u01b0 \u0111\u1ed1i v\u1edbi ngu\u1ed3n b\u00ean ngo\u00e0i. H\u1ecdc c\u00e1ch c\u01b0 x\u1eed l\u1ecbch s\u1ef1, l\u1eafng nghe v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i; h\u1ed7 tr\u1ee3 h\u1ecd v\u1edbi nh\u1eefng h\u00e0nh \u0111\u1ed9ng m\u1ee5c ti\u00eau m\u1ed7i khi c\u00f3 th\u1ec3. Cho d\u00f9 c\u00f3 t\u1ed1n th\u1eddi gian \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a giao ti\u1ebfp doanh nghi\u1ec7p th\u00ec v\u1eabn n\u00ean coi \u0111\u00e2y l\u00e0 m\u1ed9t \u0111i\u1ec1u th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft. N\u00f3 gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c v\u00e0 t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c. T\u1eeb \u0111\u00f3, th\u00e0nh c\u00f4ng khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng cao h\u01a1n, h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng t\u0103ng doanh thu. Nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t. \u0110i\u1ec1u n\u00e0y c\u0169ng t\u01b0\u01a1ng t\u1ef1 \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean.<\/p>\n

\"Lu\u00f4n<\/p>\n

Lu\u00f4n t\u00e2m ni\u1ec7m h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3!<\/p>\n<\/div>\n

Th\u00e0nh c\u00f4ng trong kinh doanh \u2013 hi\u1ec7n t\u1ea1i hay t\u01b0\u01a1ng lai ph\u1ee5 thu\u1ed9c nhi\u1ec1u y\u1ebfu t\u1ed1. Tuy nhi\u00ean, n\u1ebfu b\u1ea1n \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 hay b\u00ean ngo\u00e0i th\u00ec doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ch\u1eafc ch\u1eafn \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c ph\u1ea7n th\u1eafng trong tay. H\u00e3y th\u1eed, \u0111\u00e1nh gi\u00e1 v\u00e0 chia s\u1ebb v\u1edbi Masterskills nh\u00e9!<\/p>\n

B\u00e0i li\u00ean quan: K\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/p>\n

Ngu\u1ed3n: linkedin.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 xu h\u01b0\u1edbng thay \u0111\u1ed5i, ngh\u0129a l\u00e0 kh\u00f4ng trung th\u00e0nh v\u1edbi b\u1ea5t k\u00ec th\u01b0\u01a1ng hi\u1ec7u hay s\u1ea3n ph\u1ea9m n\u00e0o t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i. H\u1ecd c\u00f3 th\u1ec3 thay \u0111\u1ed5i quy\u1ebft \u0111\u1ecbnh ch\u1ec9 trong t\u00edch t\u1eafc theo ph\u01b0\u01a1ng ch\u00e2m: ho\u1eb7c l\u00e0 gi\u00e1 th\u00e0nh th\u1ea5p nh\u1ea5t ho\u1eb7c h\u1ee3p th\u1eddi. Ch\u00ednh \u0111i\u1ec1u n\u00e0y t\u1ea1o \u00e1p l\u1ef1c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54104"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54104"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54104\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}