{"id":54127,"date":"2023-12-20T10:03:35","date_gmt":"2023-12-20T03:03:35","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ky-nang-thiet-yeu-trong-dich-vu-khach-hang-phan-1.html"},"modified":"2023-12-20T10:03:35","modified_gmt":"2023-12-20T03:03:35","slug":"ky-nang-thiet-yeu-trong-dich-vu-khach-hang-phan-1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ky-nang-thiet-yeu-trong-dich-vu-khach-hang-phan-1.html","title":{"rendered":"K\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 Ph\u1ea7n 1"},"content":{"rendered":"
S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed1i t\u01b0\u01a1ng quan t\u1ef7 l\u1ec7 thu\u1eadn v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c n\u1eefa m\u00e0 b\u1ea1n ch\u1eb3ng h\u1ec1 m\u1ea5t c\u00f4ng thuy\u1ebft ph\u1ee5c. V\u00ec v\u1eady, l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c doanh nghi\u1ec7p b\u1ea1n \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i tr\u01b0\u1edbc ti\u00ean.<\/p>\n
\"D\u1ecbch<\/p>\n

D\u1ecbch v\u1ee5 t\u1ed1t, kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, h\u01a1n ai h\u1ebft doanh nghi\u1ec7p s\u1ebd l\u00e0 ng\u01b0\u1eddi c\u00f3 l\u1ee3i.<\/p>\n<\/div>\n

H\u00e3y ph\u00e1t tri\u1ec3n nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n

\u0110\u00e3 bao nhi\u00eau l\u1ea7n b\u1ea1n tr\u1ea3i nghi\u1ec7m m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi v\u00e0 ngh\u0129 r\u1eb1ng:<\/p>\n

\u201cTr\u1eddi \u1ea1, nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 \u0111\u00f3 th\u1eadt c\u00f3 k\u1ef9 n\u0103ng.\u201d<\/p>\n

Kh\u00f4ng c\u00f3 ai sao?<\/p>\n

\u0110\u01b0\u1ee3c r\u1ed3i, v\u1eady l\u00e0 ch\u1ec9 c\u00f3 m\u00ecnh t\u00f4i.<\/p>\n

Th\u1ef1c t\u1ebf l\u00e0, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng \u0111\u1ec3 \u00fd \u0111\u1ebfn c\u00e1c k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Nh\u1eefng g\u00ec h\u1ecd nh\u1edb t\u1edbi s\u1ebd l\u00e0 phong c\u00e1ch h\u1ecd c\u1ea3m nh\u1eadn v\u1ec1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a b\u1ea1n.<\/p>\n

Nh\u01b0ng \u0111\u1eb1ng sau \u0111\u00f3, c\u00f3 m\u1ed9t nh\u00f3m k\u1ef9 n\u0103ng h\u1ed7 tr\u1ee3 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng b\u00ecnh th\u01b0\u1eddng, v\u1edbi m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tuy\u1ec7t v\u1eddi v\u1ec1 s\u1ef1 tr\u1ee3 gi\u00fap m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n

H\u00e3y c\u00f9ng Masterskills t\u00ecm hi\u1ec3u 05 k\u1ef9 n\u0103ng c\u1ef1c k\u1ef3 thi\u1ebft y\u1ebfu \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f9ng v\u1edbi nh\u1eefng l\u1eddi khuy\u00ean v\u00e0 v\u00ed d\u1ee5 d\u1ef1a tr\u00ean nghi\u00ean c\u1ee9u v\u1ec1 c\u00e1ch ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng \u0111\u00f3 trong to\u00e0n \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n.<\/p>\n

1. \u0110\u1ed3ng c\u1ea3m<\/strong>
\nS\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn r\u1ea5t nhi\u1ec1u trong \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3, v\u00e0 v\u1edbi l\u00fd do t\u00edch c\u1ef1c: \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u1ea5t c\u1ea7n ph\u00e1t tri\u1ec3n.<\/p>\n

\u0110\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 th\u00e0nh c\u00f4ng, nh\u1ea5t thi\u1ebft ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c \u00fd ngh\u0129a c\u1ee7a h\u00e0i l\u00f2ng v\u00e0 th\u00e0nh c\u00f4ng \u0111\u1ed1i v\u1edbi h\u1ecd. V\u00e0 \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, b\u1ea1n ph\u1ea3i \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a h\u1ecd.<\/p>\n

\"H\u00e3y \u0111i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\" b\u1ea1n s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

\u201cH\u00e3y \u0111i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\u201d b\u1ea1n s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

T\u00f4i r\u1ea5t th\u00edch c\u00e1ch m\u00e0 Derek Sivers d\u1ef1a v\u00e0o s\u1ef1 \u0111\u1ed3ng c\u1ea3m khi x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a \u00f4ng t\u1ea1i CD Baby, website \u00e2m nh\u1ea1c h\u00e0ng \u0111\u1ea7u trong th\u1eddi ho\u00e0ng kim c\u1ee7a n\u00f3.<\/p>\n

N\u1ebfu ai \u0111\u00f3 g\u1ecdi \u0111\u1ebfn v\u00e0 n\u00f3i r\u1eb1ng: \u201cT\u00f4i mu\u1ed1n th\u1ea3o lu\u1eadn v\u1ec1 vi\u1ec7c b\u00e1n nh\u1ea1c c\u1ee7a t\u00f4i tr\u00ean website c\u1ee7a anh\u201d, th\u00ec ch\u00fang t\u00f4i s\u1ebd n\u00f3i: \u201cCh\u1eafc ch\u1eafn r\u1ed3i. T\u00f4i c\u00f3 th\u1ec3 gi\u00fap \u0111\u01b0\u1ee3c. T\u00ean anh l\u00e0 g\u00ec? T\u1ed1t. Anh c\u00f3 website ch\u1ee9? T\u00f4i c\u00f3 th\u1ec3 xem n\u00f3 kh\u00f4ng? Kia l\u00e0 trang ch\u1ee7 c\u1ee7a anh ph\u1ea3i kh\u00f4ng? R\u1ea5t t\u1ed1t. \u0110\u00f3 c\u00f3 \u0111\u00fang l\u00e0 Les Paul kh\u00f4ng? Tuy\u1ec7t v\u1eddi. N\u00e0o, h\u00e3y \u0111\u1ec3 t\u00f4i nghe m\u1ed9t ch\u00fat nh\u1ea1c. Hay l\u1eafm, t\u00f4i th\u00edch vi\u1ec7c anh \u0111ang l\u00e0m. R\u1ea5t s\u00fac t\u00edch. Giai \u0111i\u1ec7u tuy\u1ec7t v\u1eddi. D\u00f9 sao th\u00ec\u2026 V\u1eady th\u00ec\u2026 anh mu\u1ed1n bi\u1ebft g\u00ec n\u00e0o?\u201d<\/p>\n

T\u00f4i c\u00f3 th\u1ec3 n\u00f3i v\u1edbi b\u1ea1n t\u1eeb kinh nghi\u1ec7m b\u1ea3n th\u00e2n c\u1ee7a m\u1ed9t nh\u1ea1c s\u0129 t\u1ef1 do trong 15 n\u0103m r\u1eb1ng C\u1ef0C K\u1ef2 kh\u00f3 \u0111\u1ec3 l\u00e0m cho ai \u0111\u00f3 nghe nh\u1ea1c c\u1ee7a b\u1ea1n. V\u00ec v\u1eady k\u1ec3 c\u1ea3 khi c\u00f3 ng\u01b0\u1eddi ch\u1ecbu b\u1ecf ra v\u00e0i ph\u00fat l\u1eafng nghe, th\u00ec \u0111\u00f3 c\u0169ng l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n \u0111\u1ea7y x\u00fac \u0111\u1ed9ng m\u00e0 b\u1ea1n s\u1ebd ghi nh\u1edb su\u1ed1t cu\u1ed9c \u0111\u1eddi.<\/p>\n

M\u1ed7i chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u2013 v\u00e0 m\u1ed7i doanh nghi\u1ec7p \u2013 c\u1ea7n ph\u1ea3i \u0111\u1ecdc, \u0111\u1ecdc \u0111i \u0111\u1ecdc l\u1ea1i v\u00e0 ti\u1ebfp thu quan \u0111i\u1ec3m \u0111\u00f3.<\/p>\n

C\u00e1ch ph\u00e1t tri\u1ec3n s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/strong><\/p>\n

\"A Whole New Mind: Why Right Brainers Will Rule The Future\" - Daniel Pink<\/p>\n

\u201cA Whole New Mind: Why Right Brainers Will Rule The Future\u201d \u2013 Daniel Pink<\/p>\n<\/div>\n

Daniel Pink, t\u00e1c gi\u1ea3 cu\u1ed1n s\u00e1ch A Whole New Mind: Why Right Brainers Will Rule The Future (T\u1ea1m d\u1ecbch: M\u1ed9t Suy Ngh\u0129 Ho\u00e0n To\u00e0n M\u1edbi: T\u1ea1i Sao Ng\u01b0\u1eddi N\u00e3o Ph\u1ea3i S\u1ebd Th\u1ed1ng Tr\u1ecb T\u01b0\u01a1ng Lai), \u0111\u01b0a ra ba l\u1eddi khuy\u00ean \u0111\u1ec3 ph\u00e1t tri\u1ec3n s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u1edf ng\u01b0\u1eddi tr\u01b0\u1edfng th\u00e0nh:<\/p>\n

    \n
  • D\u00e0nh th\u1eddi gian v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng gi\u1ed1ng b\u1ea1n. B\u1ea1n c\u00f3 r\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 l\u00e0m vi\u1ec7c n\u00e0y h\u00e0ng ng\u00e0y, t\u1eeb b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u1edbi m\u1ed9t barista trong qu\u00e1n c\u00e0 ph\u00ea, \u0111\u1ebfn l\u00e0m quen v\u1edbi nh\u1eefng ng\u01b0\u1eddi trong c\u00e1c ph\u00f2ng ban kh\u00e1c \u1edf n\u01a1i l\u00e0m vi\u1ec7c.<\/li>\n
  • S\u1eafm m\u1ed9t b\u1ed9 IDEO Method Cards. Nh\u1eefng t\u1ea5m b\u00e0i n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ec3 \u0111\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n suy ngh\u0129 v\u00e0 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1eb7c d\u00f9 v\u1ed1n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u00e0nh cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf, ch\u00fang l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 k\u1ef3 di\u1ec7u cho b\u1ea5t c\u1ee9 ai \u0111ang t\u00ecm c\u00e1ch ph\u00e1t tri\u1ec3n s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a h\u1ecd.<\/li>\n
  • Tham gia m\u1ed9t l\u1edbp h\u1ecdc di\u1ec5n xu\u1ea5t. Tr\u00ean th\u1ef1c t\u1ebf ch\u1eb3ng c\u00f3 c\u00f4ng vi\u1ec7c n\u00e0o tr\u00ean th\u1ebf gi\u1edbi \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi kh\u00e1c nhi\u1ec1u h\u01a1n di\u1ec5n xu\u1ea5t, v\u00e0 tham gia m\u1ed9t l\u1edbp h\u1ecdc l\u00e0 c\u00e1ch th\u1ee9c v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u1ecdc c\u00e1ch l\u00e0m vi\u1ec7c \u0111\u00f3. H\u01a1n th\u1ebf n\u1eefa, n\u1ebfu c\u00f4ng vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00f4ng t\u1ed1t \u0111\u1eb9p, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u1ebfn Hollywood \u0111\u1ec3 l\u1eadp nghi\u1ec7p.<\/li>\n<\/ul>\n

    N\u1ebfu b\u1ea1n \u0111ang kinh doanh tr\u1ef1c tuy\u1ebfn, b\u1ea1n c\u00f3 th\u1ec3 luy\u1ec7n t\u1eadp b\u1eb1ng c\u00e1ch tr\u00f2 chuy\u1ec7n h\u00e0ng ng\u00e0y v\u1edbi t\u1eebng kh\u00e1ch truy c\u1eadp gh\u00e9 v\u00e0o website, l\u1eafng nghe nh\u1eefng mong mu\u1ed1n, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Masterskills tin ch\u1eafc m\u1ed9t th\u1eddi gian kh\u00f4ng l\u00e2u, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e1ng gi\u00e1 cho ch\u00ednh m\u00ecnh c\u0169ng nh\u01b0 cho s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p.<\/p>\n

    2. T\u00edch c\u1ef1c<\/strong>
    \n\u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 ki\u1ec3u t\u00edch c\u1ef1c m\u00e0 b\u1ea1n th\u1ea5y trong nh\u1eefng t\u1ea5m poster \u0111\u1ea7y c\u1ea3m h\u1ee9ng v\u1ec1 m\u1eb7t tr\u1eddi m\u1ecdc tr\u00ean b\u1edd bi\u1ec3n.<\/p>\n

    Tr\u1eeb khi\u2026<\/p>\n

    \"S\u1ef1<\/p>\n

    S\u1ef1 kh\u00e1c bi\u1ec7t n\u1eb1m \u1edf ch\u00ednh c\u00e1ch b\u1ea1n gi\u1ea3i quy\u1ebft ch\u00fang<\/p>\n<\/div>\n

    \u00c0 th\u00ec, \u0111\u01b0\u1ee3c r\u1ed3i, c\u00f3 th\u1ec3 kh\u00f4ng ph\u1ea3i v\u1eady.<\/p>\n

    Ki\u1ec3u t\u00edch c\u1ef1c n\u00e0y kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i th\u1ec3 hi\u1ec7n trong quan \u0111i\u1ec3m c\u1ee7a b\u1ea1n, m\u00e0 trong ng\u00f4n ng\u1eef b\u1ea1n s\u1eed d\u1ee5ng.<\/p>\n

    \u0110\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ee9c m\u1ea1nh c\u1ee7a ng\u00f4n ng\u1eef t\u00edch c\u1ef1c, ch\u00fang ta h\u00e3y xem x\u00e9t m\u1ed9t ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c n\u00e0o \u0111\u00f3. Nh\u1eefng c\u1ee5m t\u1eeb sau \u0111\u00e2y th\u1ef1c s\u1ef1 c\u00f3 \u00fd ngh\u0129a g\u00ec?<\/p>\n

      \n
    • Th\u1eadt kh\u00f4ng may: t\u00f4i chu\u1ea9n b\u1ecb n\u00f3i v\u1edbi b\u1ea1n m\u1ed9t tin x\u1ea5u.<\/li>\n
    • Nh\u01b0 b\u1ea1n bi\u1ebft \u0111\u00f3: T\u00f4i s\u1ebd \u0111\u1eb7t b\u1ea1n v\u00e0o v\u1ecb tr\u00ed c\u1ee7a b\u1ea1n, v\u00e0 x\u00e1c nh\u1eadn nh\u1eefng nghi ng\u1edd t\u1ed3i t\u1ec7 nh\u1ea5t c\u1ee7a b\u1ea1n.<\/li>\n
    • \u201cT\u00f4i e r\u1eb1ng\u2026:\u201d C\u0169ng nh\u01b0 \u201cNh\u01b0 b\u1ea1n bi\u1ebft \u0111\u00f3\u201d, c\u1ee5m t\u1eeb n\u00e0y lu\u00f4n lu\u00f4n \u0111i tr\u01b0\u1edbc m\u1ed9t tin x\u1ea5u.<\/li>\n<\/ul>\n

      C\u00e1ch ph\u00e1t tri\u1ec3n t\u00ednh t\u00edch c\u1ef1c<\/strong><\/p>\n

      R\u1ea5t \u0111\u01a1n gi\u1ea3n: H\u00e3y thay th\u1ebf nh\u1eefng t\u1eeb ng\u1eef ti\u00eau c\u1ef1c b\u1eb1ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c.<\/p>\n

      Carolyn Kopprash, tr\u01b0\u1edfng ph\u00f2ng h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng t\u1ea1i Buffer, \u0111\u01b0a ra nh\u1eefng v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi \u1edf \u0111\u1ecba v\u1ecb c\u1ee7a b\u00e0 v\u1ec1 c\u00e1ch b\u00e0 ng\u1eebng d\u00f9ng \u201cth\u1ef1c ra\u201d v\u00e0 \u201cnh\u01b0ng\u201d trong nh\u1eefng email ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

      H\u00e3y ch\u00fa \u00fd s\u1ef1 kh\u00e1c bi\u1ec7t trong s\u1eafc th\u00e1i gi\u1eefa hai c\u00e2u sau:<\/p>\n

        \n
      • C\u00e2u 1: T\u00f4i \u0111\u00e1nh gi\u00e1 r\u1ea5t cao s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n, nh\u01b0ng th\u1eadt kh\u00f4ng may ch\u00fang t\u00f4i kh\u00f4ng cung c\u1ea5p t\u00ednh n\u0103ng n\u00e0y<\/em>.<\/li>\n
      • C\u00e2u 2: T\u00f4i \u0111\u00e1nh gi\u00e1 r\u1ea5t cao s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n! Th\u1eadt kh\u00f4ng may, ch\u00fang t\u00f4i kh\u00f4ng cung c\u1ea5p t\u00ednh n\u0103ng n\u00e0y.<\/em><\/li>\n<\/ul>\n

        Nh\u1eefng thay \u0111\u1ed5i nho nh\u1ecf trong c\u00e1ch d\u00f9ng t\u1eeb c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 \u1ea5n t\u01b0\u1ee3ng v\u1ec1 c\u1ea3m nh\u1eadn m\u00e0 email c\u1ee7a b\u1ea1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng.<\/p>\n

        Tr\u01b0\u1edbc khi t\u00ecm hi\u1ec3u 03 k\u1ef9 n\u0103ng ti\u1ebfp theo, b\u1ea1n h\u00e3y b\u1eaft tay v\u00e0o th\u1ef1c h\u00e0nh 02 k\u1ef9 n\u0103ng n\u00e0y v\u00e0 chia s\u1ebb v\u1edbi Masterskills s\u1ef1 thay \u0111\u1ed5i nh\u00e9.<\/p>\n

        <C\u00f2n ti\u1ebfp<\/em>><\/p>\n

        B\u00e0i li\u00ean quan: L\u1ee3i th\u1ebf t\u1eeb ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/em>
        \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0K\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu trong D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 Ph\u1ea7n 2<\/em><\/p>\n

        Ngu\u1ed3n: groovehq.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed1i t\u01b0\u01a1ng quan t\u1ef7 l\u1ec7 thu\u1eadn v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c n\u1eefa m\u00e0 b\u1ea1n ch\u1eb3ng h\u1ec1 m\u1ea5t c\u00f4ng thuy\u1ebft ph\u1ee5c. V\u00ec v\u1eady, l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54127"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54127"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54127\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}