{"id":54157,"date":"2023-12-20T10:09:36","date_gmt":"2023-12-20T03:09:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/loi-the-tu-phan-hoi-tich-cuc-cua-khach-hang.html"},"modified":"2023-12-20T10:09:36","modified_gmt":"2023-12-20T03:09:36","slug":"loi-the-tu-phan-hoi-tich-cuc-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/loi-the-tu-phan-hoi-tich-cuc-cua-khach-hang.html","title":{"rendered":"L\u1ee3i th\u1ebf t\u1eeb ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">Thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch th\u1ee9c tuy\u1ec7t v\u1eddi cho c\u00e1c doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh th\u1ebf m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 h\u1ecd cung c\u1ea5p. Ph\u1ea3n h\u1ed3i nh\u1eadn \u0111\u01b0\u1ee3c c\u1ea7n tr\u1edf th\u00e0nh kim ch\u1ec9 nam cho c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o t\u01b0\u01a1ng lai c\u0169ng nh\u01b0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m.<\/p>\n<div id=\"attachment_1827\" style=\"width: 430px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1827\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Feedback-1.jpg\" alt=\"Kh\u00e9o l\u00e9o t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch truy\u1ec1n th\u00f4ng th\u00f4ng minh cho doanh nghi\u1ec7p b\u1ea1n.\" width=\"420\" height=\"280\" title=\"Feedback-1\"><\/p>\n<p class=\"wp-caption-text\">Kh\u00e9o l\u00e9o t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch truy\u1ec1n th\u00f4ng th\u00f4ng minh cho doanh nghi\u1ec7p b\u1ea1n.<\/p>\n<\/div>\n<p>Hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c c\u00e1ch th\u1ee9c th\u00edch h\u1ee3p \u0111\u1ec3 s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i l\u00e0 v\u1ea5n \u0111\u1ec1 thi\u1ebft y\u1ebfu, d\u00f9 ph\u1ea3n h\u1ed3i l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c. Khi c\u00e1c c\u00f4ng ty uy t\u00edn nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, h\u1ecd th\u01b0\u1eddng l\u00e0m m\u1ecdi c\u00e1ch \u0111\u1ec3 gi\u1eef g\u00ecn t\u00ean tu\u1ed5i v\u00e0 s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng n\u1ed7 l\u1ef1c c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Tuy nhi\u00ean, khi c\u00f4ng ty nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, h\u1ecd th\u01b0\u1eddng kh\u00f4ng nh\u00ecn ra c\u00e1ch s\u1eed d\u1ee5ng n\u00f3 v\u00e0 do \u0111\u00f3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i \u0111\u00f3 \u0111\u1ec3 thi\u1ebft l\u1eadp quan h\u1ec7 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi. Ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c l\u00e0 m\u1ed9t t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 \u0111\u1ed1i v\u1edbi b\u1ea5t c\u1ee9 ng\u00e0nh kinh doanh n\u00e0o, v\u00e0 ch\u00fang kh\u00f4ng n\u00ean b\u1ecb b\u1ecf qua.<\/p>\n<p>Vi\u1ec7c \u0111\u1ea3m b\u1ea3o b\u1ea1n bi\u1ebft c\u00e1ch t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 c\u00e1c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c s\u1ebd gi\u00fap b\u1ea1n ch\u1eafc ch\u1eafn m\u00ecnh \u0111ang n\u1eb1m t\u1ea1i m\u1ed9t v\u1ecb tr\u00ed d\u1ec5 d\u00e0ng \u2013 nh\u01b0ng quan tr\u1ecdng \u2013 trong chi\u1ebfn l\u01b0\u1ee3c thu h\u00fat kh\u00e1ch h\u00e0ng. Sau \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i l\u1eddi khuy\u00ean \u0111\u1ec3 l\u00e0m vi\u1ec7c \u0111\u00f3:<\/p>\n<p><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u1ee5 th\u1ec3 h\u01a1n<\/strong><br \/>\nM\u1ed9t s\u1ed1 m\u1eabu ph\u1ea3n h\u1ed3i, v\u00ed d\u1ee5 nh\u01b0 c\u00e1c \u0111\u00e1nh gi\u00e1 online, th\u01b0\u1eddng kh\u00f4ng \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i n\u1ed7 l\u1ef1c nhi\u1ec1u. C\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c c\u00f3 th\u1ec3 c\u00f3 \u00edch \u1edf m\u1ed9t m\u1ee9c \u0111\u1ed9 n\u00e0o \u0111\u00f3 nh\u01b0ng ch\u00fang th\u01b0\u1eddng chung chung. M\u1eb7c d\u00f9 r\u1ea5t tuy\u1ec7t khi nh\u1eadn \u0111\u01b0\u1ee3c ch\u00fang, nh\u01b0ng t\u1eeb quan \u0111i\u1ec3m marketing v\u00e0 h\u1ec7 th\u1ed1ng tin nh\u1eafn, d\u1ea1ng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c chi ti\u1ebft h\u1eefu \u00edch l\u1ea1i \u0111\u00f2i h\u1ecfi ph\u1ea3i l\u00e0m vi\u1ec7c nhi\u1ec1u h\u01a1n.<\/p>\n<p>\u0110\u00e2y l\u00e0 ba chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t nh\u1eb1m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 chi\u1ec1u s\u00e2u c\u1ee7a ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c:<\/p>\n<ul>\n<li><strong>Ph\u00e1t tri\u1ec3n c\u00e1c c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t c\u00f3 chi\u1ec1u s\u00e2u<\/strong>. M\u1ee5c ti\u00eau c\u1ee7a kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng l\u00e0 thu th\u1eadp c\u00e1c th\u00f4ng tin \u0111\u00e3 x\u00e1c \u0111\u1ecbnh. H\u00e3y \u0111\u01b0a ra c\u1ea3 nh\u1eefng c\u00e2u h\u1ecfi t\u00ednh \u0111i\u1ec3m v\u00e0 c\u00e2u h\u1ecfi m\u1edf trong \u0111\u00f3 t\u1eadp trung chi ti\u1ebft v\u00e0o t\u1ea1i sao c\u00e1c c\u00e1 nh\u00e2n l\u1ea1i l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. C\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m hay h\u1ec7 th\u1ed1ng t\u00ednh \u0111i\u1ec3m c\u00f3 th\u1ec3 khi\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh s\u1ed1 l\u01b0\u1ee3ng d\u1ec5 d\u00e0ng h\u01a1n nh\u01b0ng l\u1ea1i ph\u1ea3n \u00e1nh nh\u1eefng gi\u1ea3 \u0111\u1ecbnh c\u1ee7a ri\u00eang b\u1ea1n, trong khi c\u00e2u h\u1ecfi m\u1edf c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng ki\u1ebfn th\u1ee9c \u0111\u00e1ng ng\u1ea1c nhi\u00ean m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng ngh\u0129 \u0111\u1ebfn vi\u1ec7c h\u1ecfi. T\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean t\u1eadn d\u1ee5ng c\u1ea3 hai ki\u1ec3u d\u1eef li\u1ec7u s\u1ed1 l\u01b0\u1ee3ng \u2013 nh\u01b0 c\u00f3 bao nhi\u00eau kh\u00e1ch h\u00e0ng s\u1ebd gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea1n \u2013 v\u00e0 d\u1eef li\u1ec7u ch\u1ee7 quan \u2013 nh\u01b0 c\u00e1c v\u1ea5n \u0111\u1ec1 ri\u00eang bi\u1ec7t m\u00e0 kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn b\u1ea1n v\u00e0 c\u00e1ch b\u1ea1n gi\u1ea3i quy\u1ebft ch\u00fang.<\/li>\n<li><strong>M\u1eddi kh\u00e1ch h\u00e0ng n\u00f3i v\u1ec1 c\u00e1c tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd<\/strong>. Ng\u01b0\u1eddi ta th\u01b0\u1eddng th\u00edch k\u1ec3 v\u1ec1 nh\u1eefng c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd, v\u00e0 nh\u1eefng trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng \u2013 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c quay phim ho\u1eb7c ghi \u00e2m l\u1ea1i \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 sau n\u00e0y \u2013 s\u1ebd cho ph\u00e9p b\u1ea1n t\u00ecm hi\u1ec3u c\u00e1c chi ti\u1ebft m\u1edbi m\u1ebb, b\u1ea5t ng\u1edd. H\u00e3y l\u1eafng nghe c\u00e2u chuy\u1ec7n c\u1ee7a nh\u1eefng c\u00e1 nh\u00e2n n\u00e0y v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. (B\u1ea1n c\u00f3 th\u1ec3 ghi ch\u00fa l\u1ea1i nh\u1eefng ph\u1ea3n \u1ee9ng tinh t\u1ebf m\u00e0 ngay c\u1ea3 ch\u00ednh kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng nh\u1eadn ra). C\u00e1c c\u00f4ng ty l\u1edbn th\u01b0\u1eddng \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t b\u1edfi ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd t\u00ecm \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin m\u1edbi m\u1ebb v\u1ec1 l\u00fd do kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn v\u00e0 c\u00e1ch kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. Nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y s\u1ebd t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00e1ch c\u00f4ng ty b\u00e1n s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh c\u0169ng nh\u01b0 c\u00e1c thay \u0111\u1ed5i hay c\u1ea3i ti\u1ebfn \u1edf s\u1ea3n ph\u1ea9m trong t\u01b0\u01a1ng lai.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng<\/strong>. Khi ch\u1eafc ch\u1eafn l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 nh\u1eefng tr\u1ea3i nghi\u00eam v\u1eeba \u00fd, h\u00e3y x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3 l\u00e0m anh\/c\u00f4 \u1ea5y h\u00e0i l\u00f2ng. V\u00ed d\u1ee5, n\u1ebfu m\u1ed9t ng\u01b0\u1eddi n\u00f3i r\u1eb1ng anh\/c\u00f4 \u1ea5y r\u1ea5t th\u00edch b\u1eefa \u0103n, h\u00e3y h\u1ecfi \u0111i\u1ec1u g\u00ec l\u00e0m anh\/c\u00f4 \u1ea5y \u01b0a th\u00edch. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u00f3n \u0103n, kh\u00f4ng kh\u00ed c\u1ee7a nh\u00e0 h\u00e0ng, ho\u1eb7c s\u1ef1 chu \u0111\u00e1o c\u1ee7a nh\u00e2n vi\u00ean. Vi\u1ec7c \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi ti\u1ebfp theo nh\u01b0 v\u1eady s\u1ebd gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh c\u00e1c kh\u00eda c\u1ea1nh n\u1ed5i tr\u00f4i c\u1ee7a doanh nghi\u1ec7p b\u1ea1n so v\u1edbi nh\u1eefng n\u01a1i kh\u00e1c.<\/li>\n<\/ul>\n<p><strong>Bi\u1ebfn ph\u1ea3n h\u1ed3i th\u00e0nh thu nh\u1eadp<\/strong><br \/>\nM\u1ed9t khi b\u1ea1n \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c chi ti\u1ebft, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 bi\u1ebfn nh\u1eefng nh\u1eadn x\u00e9t \u0111\u00f3 th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau ho\u1ea1t \u0111\u1ed9ng cho c\u00f4ng ty b\u1ea1n. Vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 trang ho\u00e0ng website v\u1edbi nh\u1eefng tr\u00edch d\u1eabn c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. Thay v\u00e0o \u0111\u00f3 h\u00e3y ch\u00fa \u00fd n\u00e2ng cao h\u1ec7 th\u1ed1ng g\u1eedi tin nh\u1eafn v\u00e0 t\u1eb7ng ph\u1ea9m c\u1ee7a b\u1ea1n d\u00e0nh cho nh\u1eefng c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li><strong>Thu th\u1eadp nh\u1eefng ph\u1ea3n h\u1ed3i truy\u1ec1n t\u1ea3i m\u1ed9t b\u1ee9c tranh t\u1ed5ng th\u1ec3<\/strong>. \u01af\u1edbc l\u01b0\u1ee3ng k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n v\u00e0 nh\u1ea5n m\u1ea1nh nh\u1eefng s\u1ed1 li\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng mang \u0111\u1ebfn m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng qu\u00e1t. V\u00ed d\u1ee5, khi b\u1ea1n chia s\u1ebb r\u1eb1ng 95% kh\u00e1ch h\u00e0ng s\u1ebd gi\u1edbi thi\u1ec7u m\u00f3n BBQ c\u1ee7a b\u1ea1n v\u1edbi b\u00e8 b\u1ea1n c\u1ee7a h\u1ecd, ngh\u0129a l\u00e0 ch\u1eb3ng c\u00f3 m\u1ea5y ng\u01b0\u1eddi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n m\u00e0 kh\u00f4ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng. H\u01a1n th\u1ebf n\u1eefa, h\u00e3y th\u00eam th\u1eaft m\u1ed9t v\u00e0i tr\u00edch d\u1eabn c\u1ee5 th\u1ec3 v\u00e0 chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1ea3i th\u00edch t\u1ea1i sao nh\u1eefng ng\u01b0\u1eddi n\u00e0y \u01b0a th\u00edch BBQ c\u1ee7a b\u1ea1n; \u0111i\u1ec1u n\u00e0y s\u1ebd gia t\u0103ng kh\u1ea3 n\u0103ng nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u0169ng mu\u1ed1n th\u01b0\u1edfng th\u1ee9c n\u00f3. M\u1ed9t tr\u00edch d\u1eabn ki\u1ec3u nh\u01b0 \u201cM\u00f3n d\u1ebb s\u01b0\u1eddn r\u1ea5t h\u1ea5p d\u1eabn, v\u00e0 mi\u1ebfng th\u1ecbt d\u1ec5 d\u00e0ng tr\u01b0\u1ee3t ra kh\u1ecfi m\u1ea3nh s\u01b0\u1eddn\u201d s\u1ebd thu h\u00fat h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi \u201cN\u01a1i n\u00e0y th\u1eadt tuy\u1ec7t\u201d. Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng c\u00e0ng c\u1ee5 th\u1ec3, th\u00ec n\u00f3 c\u00e0ng thuy\u1ebft ph\u1ee5c v\u00e0 c\u00e0ng t\u0103ng kh\u1ea3 n\u0103ng n\u00f3 thu h\u00fat c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li>\n<li><strong>\u0110i\u1ec1u ch\u1ec9nh t\u1eb7ng ph\u1ea9m<\/strong>. Khi c\u00f4ng ty t\u00f4i kh\u00e1m ph\u00e1 ra r\u1eb1ng h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng y\u00eau th\u00edch s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i l\u00e0 do d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, ch\u00fang t\u00f4i \u0111\u00e3 ph\u00e1t tri\u1ec3n nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p m\u1edbi nh\u1eb1m cung c\u1ea5p c\u00e1c tr\u1ea3i nghi\u1ec7m ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng. N\u1ebfu kh\u00f4ng c\u00f3 nh\u1eefng ph\u1ea3n h\u1ed3i chi ti\u1ebft n\u00e0y, c\u00f3 l\u1ebd ch\u00fang t\u00f4i \u0111\u00e3 t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m ho\u00e0n to\u00e0n kh\u00f4ng li\u00ean quan v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 l\u1ebd \u0111\u00e3 kh\u00f4ng h\u01b0\u1edfng \u1ee9ng nhi\u1ec7t t\u00ecnh nh\u01b0 v\u1eady.<\/li>\n<li><strong>K\u1ec3 chuy\u1ec7n<\/strong>. Ng\u01b0\u1eddi ta th\u00edch nghe k\u1ec3 chuy\u1ec7n c\u0169ng nhi\u1ec1u nh\u01b0 th\u00edch k\u1ec3 chuy\u1ec7n v\u1eady. Tuy nhi\u00ean, nh\u1eefng c\u00e2u chuy\u1ec7n ch\u1ec9 c\u00f3 hi\u1ec7u qu\u1ea3 n\u1ebfu ch\u00fang c\u00f3 chi\u1ec1u s\u00e2u. V\u00ed d\u1ee5, m\u1ed9t \u0111\u00e1nh gi\u00e1 v\u1ec1 kh\u00e1ch s\u1ea1n ch\u1ec9 n\u00f3i r\u1eb1ng \u201cCh\u00fang t\u00f4i \u0111\u00e3 \u1edf m\u1ed9t n\u01a1i tuy\u1ec7t v\u1eddi!\u201d s\u1ebd ch\u1eb3ng n\u00f3i \u0111\u01b0\u1ee3c g\u00ec nhi\u1ec1u. Khi t\u1eadp h\u1ee3p c\u00e1c \u0111\u00e1nh gi\u00e1, h\u00e3y c\u1ed1 g\u1eafng thu th\u1eadp nh\u1eefng c\u00e2u chuy\u1ec7n c\u00f3 th\u1eadt \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc c\u00f3 th\u1ec3 li\u00ean h\u1ec7 b\u1ea3n th\u00e2n m\u00ecnh v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3. C\u1ea3m x\u00fac trong c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 s\u1ebd mang l\u1ea1i tri\u1ec3n v\u1ecdng c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng mong mu\u1ed1n \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi m\u1ed9t c\u00e2u chung chung ki\u1ec3u \u201cCh\u00fang t\u00f4i \u0111\u00e3 \u1edf m\u1ed9t n\u01a1i tuy\u1ec7t v\u1eddi\u201d.<\/li>\n<\/ul>\n<p>\u0110\u00e1nh gi\u00e1 b\u1eb1ng video l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ea7y thuy\u1ebft ph\u1ee5c \u0111\u1ec3 k\u1ec3 nh\u1eefng c\u00e2u chuy\u1ec7n, b\u1edfi ch\u00fang th\u01b0\u1eddng chi ti\u1ebft h\u01a1n r\u1ea5t nhi\u1ec1u v\u00e0 vi\u1ec7c ch\u1ee9ng ki\u1ebfn m\u1ed9t kh\u00e1ch h\u00e0ng trong \u0111\u1eddi th\u1ef1c c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n t\u1ea1o ra m\u1ed9t m\u1ed1i li\u00ean h\u1ec7 c\u1ea3m x\u00fac \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<ul>\n<li><strong>Ch\u1ee9ng nh\u1eadn t\u1eeb b\u00ean th\u1ee9 3<\/strong>. N\u1ebfu b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb m\u1ed9t ngu\u1ed3n kh\u00e1ch quan hay m\u1ed9t gi\u1ea3i th\u01b0\u1edfng t\u1eeb b\u00ecnh ch\u1ecdn c\u00f4ng khai, h\u00e3y t\u1eadn dung n\u00f3. C\u1eeda h\u00e0ng Lou Malnati, \u0111\u01b0\u1ee3c b\u00ecnh ch\u1ecdn l\u00e0 c\u1eeda h\u00e0ng pizza ngon nh\u1ea5t Chicago, \u0111\u00e3 t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i \u0111\u00f3 \u0111\u1ec3 gia t\u0103ng danh ti\u1ebfng c\u1ee7a n\u00f3 trong ph\u1ea1m vi c\u1ea3 n\u01b0\u1edbc. C\u1eeda h\u00e0ng pizza n\u00e0y c\u00f4ng b\u1ed1 c\u00e1c gi\u1ea3i th\u01b0\u1eddng n\u00f3 gi\u00e0nh \u0111\u01b0\u1ee3c theo nhi\u1ec1u c\u00e1ch th\u1ee9c kh\u00e1c nhau: danh s\u00e1ch t\u00ecm ki\u1ebfm tr\u00ean Google, website v\u00e0 c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng. C\u00e1c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng t\u00ecm ki\u1ebfm m\u1ed9t s\u1ef1 c\u00f4ng nh\u1eadn kh\u00e1ch quan t\u1eeb b\u00ean th\u1ee9 ba, \u0111i\u1ec1u minh ch\u1ee9ng r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 tin t\u01b0\u1edfng b\u1ea1n; do \u0111\u00f3 h\u00e3y t\u1ea1o d\u1ef1ng uy t\u00edn b\u1eb1ng c\u00e1ch \u0111\u1ea1t x\u00e1c nh\u1eadn c\u1ee7a \u201cc\u00e1c chuy\u00ean gia\u201d b\u00ean th\u1ee9 ba. \u0110\u1ec3 ph\u00e1t tri\u1ec3n trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng \u0111\u1ea7y c\u1ea1nh tranh, b\u1ea1n ph\u1ea3i n\u1eafm v\u1eefng v\u00e0 l\u00e0m n\u1ed5i b\u1eadt c\u00e1c th\u1ebf m\u1ea1nh c\u1ee7a c\u00f4ng ty. M\u1ed9t ph\u01b0\u01a1ng ph\u00e1p thi\u1ebft y\u1ebfu \u0111\u1ec3 hi\u1ec3u h\u01a1n nh\u1eefng th\u1ebf m\u1ea1nh n\u00e0y l\u00e0 c\u1ea9n th\u1eadn l\u1eafng nghe c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 s\u1eed d\u1ee5ng nh\u1eefng g\u00ec b\u1ea1n nghe \u0111\u01b0\u1ee3c \u0111\u1ec3 c\u1ee7ng c\u1ed1 chi\u1ebfn l\u01b0\u1ee3c kinh doanh v\u00e0 th\u00f4ng \u0111i\u1ec7p marketing c\u1ee7a m\u00ecnh. L\u00e0m \u0111\u01b0\u1ee3c nh\u01b0 v\u1eady, b\u1ea1n s\u1ebd \u0111\u1eb7t t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh \u1edf v\u1ecb th\u1ebf t\u1ed1t h\u01a1n \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 ph\u00e1t tri\u1ec3n.<\/li>\n<\/ul>\n<p>B\u00e0i li\u00ean quan: <em>\u0110\u1ec3 ph\u1ea3n h\u1ed3i tr\u1ef1c tuy\u1ebfn tr\u1edf n\u00ean \u0111\u00e1ng tin c\u1eady<\/em><\/p>\n<p style=\"text-align: right\">Ngu\u1ed3n: entrepreneur.com<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch th\u1ee9c tuy\u1ec7t v\u1eddi cho c\u00e1c doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh th\u1ebf m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 h\u1ecd cung c\u1ea5p. Ph\u1ea3n h\u1ed3i nh\u1eadn \u0111\u01b0\u1ee3c c\u1ea7n tr\u1edf th\u00e0nh kim ch\u1ec9 nam cho c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o t\u01b0\u01a1ng lai c\u0169ng nh\u01b0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54157"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54157"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54157\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}