{"id":54164,"date":"2023-12-20T10:11:35","date_gmt":"2023-12-20T03:11:35","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thiet-lap-quan-he-khach-hang-lau-dai.html"},"modified":"2023-12-20T10:11:35","modified_gmt":"2023-12-20T03:11:35","slug":"thiet-lap-quan-he-khach-hang-lau-dai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thiet-lap-quan-he-khach-hang-lau-dai.html","title":{"rendered":"Thi\u1ebft l\u1eadp quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i?"},"content":{"rendered":"
Ai c\u0169ng bi\u1ebft quan h\u1ec7 kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh, nh\u01b0ng ch\u1eb3ng m\u1ea5y ng\u01b0\u1eddi hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 trung th\u00e0nh. M\u1ed9t nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng 89% kh\u00e1ch h\u00e0ng ng\u1eebng giao d\u1ecbch v\u1edbi m\u1ed9t c\u00f4ng ty sau khi ph\u1ea3i tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng k\u00e9m c\u1ecfi.<\/p>\n
\"Chi<\/p>\n

Chi ph\u00ed \u0111\u1ec3 t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi cao h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi chi ph\u00ed gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169. H\u00e3y tinh t\u1ebf v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n!<\/p>\n<\/div>\n

M\u1eb7t kh\u00e1c, Bain & Co ch\u1ec9 ra r\u1eb1ng m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n sang giao d\u1ecbch v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n g\u1ea5p b\u1ed1n l\u1ea7n n\u1ebfu v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 gi\u00e1 c\u1ea3 hay s\u1ea3n ph\u1ea9m. C\u1ea1nh tranh l\u00e0 r\u1ea5t kh\u1eafc nghi\u1ec7t, v\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng c\u00f2n l\u00e0 kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i n\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 nh\u1eefng b\u01b0\u1edbc \u0111i hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea3o v\u1ec7 s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n

\u0110\u1ec3 ch\u1ec9 ra t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c duy tr\u00ec m\u1ed9t n\u1ec1n t\u1ea3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh, Masterskills g\u1eedi t\u1edbi b\u1ea1n \u0111\u1ecdc\u00a05 l\u1eddi khuy\u00ean t\u1eeb Guy Nirpaz, CEO c\u1ee7a h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng Totango.<\/p>\n

1. Li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m<\/strong>
\nTheo m\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7y \u0111\u00e2y do Totango ti\u1ebfn h\u00e0nh, 81% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng chi tr\u1ea3 \u0111\u1ec3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng cao. \u0110i\u1ec1u n\u00e0y ch\u1ec9 ra r\u1eb1ng tr\u1ea3i nghi\u1ec7m quan tr\u1ecdng ch\u1eb3ng k\u00e9m g\u00ec b\u1ea3n th\u00e2n s\u1ea3n ph\u1ea9m. Khi gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c m\u1ecdi h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft tr\u01b0\u1edbc c\u1ea3 khi h\u1ecd l\u00ean ti\u1ebfng \u0111\u1ec1 ngh\u1ecb.<\/p>\n

Ngay sau khi b\u1ea1n \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n Masterskills th\u00e0nh c\u00f4ng, Masterskills s\u1ebd g\u1eedi \u0111\u1ebfn b\u1ea1n m\u1ed9t email t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a bao g\u1ed3m danh m\u1ee5c c\u00e1c b\u01b0\u1edbc gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u00e0 thao t\u00e1c Masterskills Chat m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n nh\u1ea5t. Tr\u01b0\u1eddng h\u1ee3p b\u1ea1n \u0111\u00e3 t\u00edch h\u1ee3p th\u00e0nh c\u00f4ng v\u00e0 \u0111ang s\u1eed d\u1ee5ng Masterskills Chat nh\u01b0ng ch\u01b0a th\u1ef1c s\u1ef1 th\u00e0nh th\u1ea1o, email ti\u1ebfp theo s\u1ebd cung c\u1ea5p nh\u1eefng tip v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng tuy\u1ec7t v\u1eddi nh\u1ea5t m\u00e0 Masterskills cung c\u1ea5p.<\/p>\n

T\u00ednh n\u0103ng n\u00e0y l\u00e0 minh ch\u1ee9ng cho vi\u1ec7c ng\u01b0\u1eddi d\u00f9ng c\u1ea7n nh\u1eefng t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/p>\n

2. Hi\u1ec3u gi\u00e1 tr\u1ecb b\u1ea1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng, v\u00e0 duy tr\u00ec n\u00f3<\/strong>
\nC\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng th\u01b0\u1eddng b\u1ecb coi l\u00e0 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t l\u1ea7n. Nh\u01b0ng n\u1ebfu mu\u1ed1n th\u00e0nh c\u00f4ng, b\u1ea1n nh\u1ea5t thi\u1ebft ph\u1ea3i coi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 cu\u1ed9c h\u00e0nh tr\u00ecnh v\u1edbi m\u1ed9t chu\u1ed7i d\u00e0i c\u00e1c t\u01b0\u01a1ng t\u00e1c, li\u00ean t\u1ee5c t\u1ea1o d\u1ef1ng s\u1ef1 trung th\u00e0nh.<\/p>\n

C\u00f4ng ty Trader Joe n\u1ed5i ti\u1ebfng coi tr\u1ecdng kh\u00e1ch h\u00e0ng v\u1edbi vi\u1ec7c li\u00ean t\u1ee5c \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p m\u1edbi \u0111\u1ec3 khi\u1ebfn tr\u1ea3i nghi\u1ec7m mua s\u1eafm tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 th\u00fa v\u1ecb. C\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ed3ng \u00fd r\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a Trader Joe v\u1ec1 thanh to\u00e1n nhanh, ch\u1ecdn l\u1ecdc s\u1ea3n ph\u1ea9m, c\u00e1c khuy\u1ebfn m\u00e3i tr\u00ean c\u00e1c m\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c \u01b0a th\u00edch nh\u01b0 r\u01b0\u1ee3u, v\u00e0 m\u1ed9t d\u00e3y th\u1ee9c \u0103n th\u1eed \u0111\u00e3 khi\u1ebfn kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c quay l\u1ea1i \u0111\u00e2y.<\/p>\n

3. Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/strong>
\nN\u1ebfu b\u1ea1n mu\u1ed1n gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u1ec1 l\u00e2u v\u1ec1 d\u00e0i, b\u1ea1n ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng khi tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m. C\u00e1c c\u00f4ng ty h\u00e0ng \u0111\u1ea7u lu\u00f4n bi\u1ebft r\u1eb1ng nh\u1eefng \u1ea5n t\u01b0\u1ee3ng ng\u1eafn ng\u1ee7i kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng. Thay v\u00e0o \u0111\u00f3, \u0111\u1ec3 khi\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh th\u1ef1c s\u1ef1 c\u00f3 hi\u1ec7u qu\u1ea3, h\u1ecd t\u1eadn d\u1ee5ng c\u00e1c kh\u1ea3 n\u0103ng linh ho\u1ea1t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i \u0111\u00fang l\u00fac, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c.<\/p>\n

Tr\u01b0\u1edbc khi ph\u00e1t h\u00e0nh c\u1ed5 phi\u1ebfu ra c\u00f4ng ch\u00fang l\u1ea7n \u0111\u1ea7u, c\u00f4ng ty chia s\u1ebb t\u00e0i li\u1ec7u Box \u0111\u00e3 n\u1eafm v\u1eefng ngh\u1ec7 thu\u1eadt ph\u00e2n t\u00edch d\u1ef1 b\u00e1o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd \u0111ang s\u1eed d\u1ee5ng \u0111\u00fang s\u1ea3n ph\u1ea9m. Th\u00f4ng qua c\u00e1c h\u1ec7 th\u1ed1ng theo d\u00f5i \u0111a d\u1ea1ng, Box hi\u1ec3u r\u1eb1ng h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng r\u1ed3i d\u1ef1 ki\u1ebfn gi\u00e1 c\u1ea3 cho c\u00f4ng ty \u0111ang ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng hi\u1ec7u qu\u1ea3.<\/p>\n

Th\u00f4ng qua ph\u1ea3n h\u1ed3i \u0111\u00fang l\u00fac, \u0111\u1ed9i ng\u0169 s\u1ea3n ph\u1ea9m c\u1ee7a Box nh\u1eadn ra r\u1eb1ng ng\u00e0y c\u00e0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n s\u1eed d\u1ee5ng Box \u201ckh\u00f4ng ch\u1ec9 nh\u01b0 l\u00e0 m\u1ed9t c\u01a1 s\u1edf s\u1eed d\u1ee5ng\u201d. S\u1ef1 hi\u1ec7u ch\u1ec9nh s\u1ea3n ph\u1ea9m n\u00e0y c\u00f3 l\u1ebd \u0111\u00e3 kh\u00f4ng di\u1ec5n ra n\u1ebfu \u0111\u1ed9i ng\u0169 c\u1ee7a c\u00f4ng ty kh\u00f4ng theo d\u00f5i s\u00e1t sao \u00fd mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/p>\n

4. \u01afu ti\u00ean kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch hi\u1ec3u ai c\u1ea7n quan t\u00e2m nh\u1ea5t<\/strong>
\nD\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n h\u00e0ng \u0111\u1ea7y tri\u1ec3n v\u1ecdng Instacart hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1ch thu h\u00fat kh\u00e1ch h\u00e0ng \u2013 v\u00e0 gi\u1eef ch\u00e2n h\u1ecd. H\u1ecd g\u1eedi tin nh\u1eafn v\u00e0 email \u0111\u00fang th\u1eddi \u0111i\u1ec3m, gi\u00fap kh\u00e1ch h\u00e0ng c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng v\u1eadn chuy\u1ec3n. Sau khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng, Instacart s\u1ebd m\u1eddi b\u1ea1n ch\u1ea5m \u0111i\u1ec3m cho tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh theo thang t\u1eeb 1 \u0111\u1ebfn 5. Instacart ti\u1ebfp t\u1ee5c g\u1eedi m\u1ed9t email c\u00e1 nh\u00e2n t\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ea5m \u0111i\u1ec3m \u201c5\u201d v\u00e0 ph\u1ea3n h\u1ed3i m\u1ecdi th\u1eafc m\u1eafc ch\u1ec9 trong v\u00f2ng 10 ph\u00fat.<\/p>\n

M\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh 42% kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n tr\u00ean c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng \u0111\u1ea1i ch\u00fang mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i trong v\u00f2ng 60 ph\u00fat. Khi b\u1ea1n \u0111ang c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng, b\u1ea1n ph\u1ea3i bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ea7n b\u1ea1n ch\u00fa \u00fd \u0111\u1ebfn \u0111i\u1ec3m n\u00e0o, t\u1eeb \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n chia th\u1eddi gian v\u1ea7 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

M\u1ed7i nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00ean c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u1ea3 c\u1ea3 ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n v\u00e0 c\u00e1c h\u00e0nh vi kh\u00e1ch h\u00e0ng theo ho\u00e0n c\u1ea3nh \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t danh s\u00e1ch \u01b0u ti\u00ean c\u00e1c kh\u00e1ch h\u00e0ng c\u1ea7n theo d\u00f5i. V\u1ec1 c\u01a1 b\u1ea3n, danh s\u00e1ch n\u00e0y s\u1ebd bao g\u1ed3m nh\u1eefng ng\u01b0\u1eddi d\u00f9ng \u0111ang g\u1eb7p r\u1ee7i ro v\u00e0 c\u1ea7n s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a b\u1ea1n, c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 quan h\u1ec7 ch\u1eb7t ch\u1ebd nh\u1ea5t v\u00e0 s\u1eb5n s\u00e0ng ti\u1ebfn l\u00ean c\u1ea5p \u0111\u1ed9 ti\u1ebfp theo.<\/p>\n

5. \u0110\u1eebng gi\u1edbi h\u1ea1n b\u1ea3n th\u00e2n trong nh\u1eefng h\u1ee3p t\u00e1c l\u1edbn<\/strong>
\nMcKinsey b\u00e1o c\u00e1o r\u1eb1ng 70% c\u00e1c tr\u1ea3i nghi\u1ec7m mua h\u00e0ng ph\u1ee5 thu\u1ed9c v\u00e0o c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch h\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed. \u0110i\u1ec1u n\u00e0y ngh\u0129a l\u00e0 vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c kh\u00e1ch h\u00e0ng l\u1ee3i nhu\u1eadn th\u1ea5p h\u01a1n c\u00f3 th\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb cao: gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng t\u0103ng d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.<\/p>\n

Ng\u00e0y nay c\u00e1c c\u00f4ng ty h\u00e0ng \u0111\u1ea7u ph\u1ee5c v\u1ee5 m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u1ed5ng l\u1ed3, t\u1eeb c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf cho \u0111\u1ebfn c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn, v\u00e0 kh\u00f4ng th\u1ec3 \u0111\u00e1nh gi\u00e1 th\u00e0nh c\u00f4ng thu h\u00fat kh\u00e1ch h\u00e0ng th\u00f4ng qua nh\u1eefng th\u1ea5u k\u00ednh qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng \u2013 v\u00e0 kh\u00f4ng t\u1ef1 \u0111\u1ed9ng \u2013 truy\u1ec1n th\u1ed1ng. H\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111ang theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng \u2013 ch\u1ee9 kh\u00f4ng ch\u1ec9 nh\u1eefng kh\u00e1ch h\u00e0ng l\u1edbn \u2013 \u0111\u1ec3 b\u1ea3o \u0111\u1ea3m 100% ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n th\u00e0nh c\u00f4ng, \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c khi h\u1ecd c\u1ea7n.
\nQuy\u1ebft \u0111\u1ecbnh trung th\u00e0nh v\u1edbi c\u00f4ng ty b\u1ea1n hay chuy\u1ec3n sang m\u1ed9t c\u00f4ng ty \u0111\u1ed1i th\u1ee7 c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng th\u01b0\u1eddng ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 h\u1ed7 tr\u1ee3 m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c. S\u1ed1 li\u1ec7u t\u1eeb Totango ch\u1ec9 ra r\u1eb1ng 90% t\u1ef7 l\u1ec7 t\u1eeb b\u1ecf th\u01b0\u1eddng l\u00e0 do s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o m\u1ecdi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u2013 ch\u1ee9 kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t nh\u00f3m ch\u1ecdn l\u1ecdc \u2013 b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec1u c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1eadn d\u1ee5ng tri\u1ec7t \u0111\u1ec3 m\u1ecdi t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p>\n

B\u00e0i li\u00ean quan: T\u0103ng l\u1ee3i nhu\u1eadn nh\u1edd t\u1ed1i \u01b0u h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/p>\n

Ngu\u1ed3n: entrepreneur.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Ai c\u0169ng bi\u1ebft quan h\u1ec7 kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh, nh\u01b0ng ch\u1eb3ng m\u1ea5y ng\u01b0\u1eddi hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 trung th\u00e0nh. M\u1ed9t nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng 89% kh\u00e1ch h\u00e0ng ng\u1eebng giao d\u1ecbch v\u1edbi m\u1ed9t c\u00f4ng ty sau khi ph\u1ea3i tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ch\u0103m […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54164"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54164"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54164\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}